Oranization Report

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    Company Overview:

    2.1 Background:

    Mutual Trust Bank Ltd (MTB) is sponsored by a group of dynamic Bangladeshi Entrepreneurs,

    Industrialists, Educations and Professionals. MTB is one of the renowned and scheduled private

    commercial bank of Bangladesh. The company was incorporated on September 29, 1999 under the

    Companies Act 1994 as a public company limited by 6

    The Company was also issued Certificate for Commencement of Business on the same day and

    was granted license on October 05, 1999 by Bangladesh Bank under the Banking Companies Act

    1991 and started its banking operation on October 24, 1999. As envisaged in the Memorandum of

    Association and as licensed by Bangladesh Bank under the provisions of the Banking Companies

    Act 1991, the Company started its banking operation and entitled to carry out the following types

    of banking business:

    All types of commercial banking activities including Money Market operations.

    Investment in Merchant Banking activities.

    Investment in Company activities.

    Financiers, Promoters, Capitalists etc.

    Financial Intermediary Services.

    Any related Financial Services.

    Services of the Mutual Trust Bank Ltd: Mutual Trust Bank provides various services. Different

    types of services are given below-

    Institutional Bank

    Corporate Banking

    Consumer Banking

    Commercial Banking

    Lease Finance Banking

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    The Company Bank operates through its Head Office at Dhaka Gulshan MTB Center and 55

    branches and 12 SME Service Centers. The Company/Bank carries out international business

    through a Global Network of Foreign Correspondent Banks.

    The Registered Office of the Bank is:

    MTB Centre, 26 Gulshan Avenue Plot 5,Block SE(D), Gulshan 1, Dhaka 1212

    Phone:880(2) 8826966

    Fax:880-2-882-43039762,

    SWIFT-MTBLBDDH

    E-mail: [email protected]

    The Company (Bank) operates through its Head Office at Dhaka and 55 Bank branches and 12

    SME branches, 14 MTBSL branches Service. The Company/Bank carries out international

    business through a Global Network of Foreign Correspondent Banks. In its effort to provide

    Excellence in banking services, the Bank has launched fully automated Phone Banking service,

    joined a countrywide shared ATM network and has introduced a co-branded credit card. A process

    is also underway to provide e-business facility to the banks clientele through Online and Home

    Banking solutions.

    2.2 Banks profile:

    Banks Name: Mutual Trust Bank Limited

    Established: 05 October, 1999 in Dhaka

    Industry: Banking

    Type: Private

    First Capital: Tk. 10 million

    Present Capital: Tk. 2450 million

    Total reserve: Tk. 2518.1 million

    Number of employee: 2270

    Number of branch: 67

    Company Registration No: C38707(665)/99 on September 29, 1999

    Bangladesh Bank Permission No: BRPD (P)744(78)/99-3081 on October 5, 1999

    mailto:[email protected]:[email protected]
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    Head office: MTB Centre, 26 Gulshan AvenuePlot 5, Block SE(D), Gulshan 1, Dhaka

    1212

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    Product and service of MTB:

    Consumer Credit Scheme

    Special Deposit Scheme

    Monthly Savings Scheme

    Credit Card

    Visa

    Master Card

    MTBL ATM Service

    Western Union Money Transfer

    MTB housing loan

    Corporate Website: www.mutualtrustbank.com

    SWIFT (Society for Worldwide Inter-bank Financial Telecommunication):

    MTBL BD DH

    Telephone: 717 0138, 717 0139, 717 0140

    Fax : 880-2-956 9762

    Logo:

    Telex : 632173 MTB HO BJ

    E-mail : [email protected]

    Web Page: http://www.mutualtrustbank.com/

    2.3 Membership:

    Metropolitan Chamber of Commerce and Industry, Dhaka (MCCI, )

    The Institute of Bankers Bangladesh (IBB)

    http://www.mutualtrustbank.com/http://www.mutualtrustbank.com/mailto:[email protected]://www.mutualtrustbank.com/http://www.mutualtrustbank.com/mailto:[email protected]://www.mutualtrustbank.com/
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    Bangladesh Institute of Bank Management (BIBM)

    International Chamber of Commerce Bangladesh Limited (ICCB)

    Bangladesh Association of Publicly Listed Companies (BAPLC)

    Bangladesh Association of Bank (BAB)

    2.4 The Mission:

    We aspire to be the most admired financial institution in the country, recognized as a dynamic,

    innovative and client focused company that offers an array of products and services in the search

    for excellence and to create an impressive economic value.

    2.5 Vision:

    Mutual Trust Bank's vision is based on a philosophy known as MTB3V. We envision MTB to be:

    One of the Best Performing Banks in Bangladesh

    The Bank of Choice

    A Truly World-class Bank

    2.6 The Values:

    Customer Focus

    Integrity

    Teamwork

    Respect for the individual

    Quality

    Responsible Citizenship

    2.7 MTBs Objectives:

    By using of latest version of technology to serve the customer as quickly and better way

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    By better relationship between the bank and the customer to take participation in the

    growing economic society.

    By using of better equity to certain the highest profit and provide it to the customer.

    To hold the banks performance and continue it.

    By effective banking we can make strong position in the competition banking market.

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    2.8 Strategic incentive:

    They set the strategic intent for them are-

    1. Out sell

    Keep motivation the sales staff, listen to their feedbacks on changing customers

    needs and adjust to the customers demand.

    Provide constant sales training to enhance their selling skills and overcome

    customer objection. Generate potential and successful referrals to meet aggressive

    liability and asset growth. Working as a team to succeed every business

    opportunity.

    2. Out serve

    Constant effort to maintain and develop SQi score by practice.

    3. Talent management

    Monthly reviewing the staffs performance.

    Job rotation

    4.Understanding customer needs

    To update all customers details by the first quarter of 2007.

    5.Financial foundation and objectives

    To increase sales revenues by 15% from year 2006.

    Service of MTB:

    Retail Banking:

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    Consumer credit is a concept, which has conceived in the minds of many a banker and has been

    through about to bring the unexplored area of the consumers who belong to the middle class to

    enjoy the benefits of Banking finance. The group consists of the people who are employed

    individuals, self-employed persons and even businessmen. The Mutual Trust Bank arranges credit

    facilities for these individuals who have a limited income and helps them to buy a car or any

    electric items, like- TV, fridge, etc. or spend for house renovation or expenses for marriages and

    enjoy a minimum comfortable living standard.

    Corporate Banking:

    Mutual Trust Bank provides completes range of solutions to meet Corporate Customers

    requirement. Our Corporate Banking solutions include a broad spectrum of products and services

    backed by proven, modern technologies.

    Corporate Lending:

    Our specialist teams offer a comprehensive service providing finance to large and medium-sized

    businesses based in Bangladesh. For more information as to how we might best meet your

    corporate debt needs, please contact us at our Corporate Head Office.

    Structured Finance:

    We have a specialist Structured Finance Team who arrange and underwrite finance solutions

    including Debt and Equity Syndication for financial sponsors, management teams and corporate.

    Also we provide corporate advisory services. We aim to provide tailored financing solutions with

    a dedicated team who can rapidly respond to client needs.

    Following are some of the products and financial tools of Corporate Banking:

    Project Finance

    Working Capital Finance

    Trade Finance

    Cash Management

    Syndicated Finance, both onshore & off-shore

    Equity Finance, both onshore & off-shore

    Corporate Advisory Services

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    Large Loan and Project finance:

    In order to cater the demand of client Mutual Trust Bank has segmented its portfolio in terms of

    loan size. As per this segmentation any loan over Tk. 10.00 Core falls under the purview of Large

    Loan Unit in Mutual Trust Bank, there is also a separate Project Finance unit who evaluate the

    business. The unit is entrusted to handle the portfolio in a focused manner. MTB is always in fore

    front to support establishment of new projects of diverse nature which will help to broaden the

    manufacturing arena vis--vis to generate to employment.

    2.10 MTBs product and services:

    1. Consumer Banking Products

    MTBL aims to satisfy all clients, regardless of how big or small they may be. Individuals are

    counseled on the best type of accounts suitable to them such as Current, Savings, Short Term

    Deposits, Fixed Deposits, Consumer Asset and Liability Products, etc. Apart from the

    conventional banking operations MTB strives to introduce an array of products and services and

    already launched a number of consumer banking products with the aim of popularizing consumer

    banking operations and offer higher return to its clients.

    MTB Consumer Banking Products are:

    Brick by Brick Savings Scheme

    Monthly Benefit Plan

    Save Everyday Plan

    Childrens Education Plan

    Consumer Credit Scheme

    Best Invest Plan

    Brick by Brick Savings Scheme

    Drops of water make an ocean. Peoples habit of regular savings will provide their comfort in the

    future. Brick by Brick is a unique monthly savings plan which builds up over the years and

    provides a lump sum amount at maturity. The savings periods are 5, 8 and 10 years. Monthlyinstallments are Tk. 500/= 1,000/=, 2,000/=, 5,000/= and thereafter in multiples of Tk.500. People

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    transfer the monthly deposit in the scheme's account and they must ensure that their account has

    sufficient balance within the 10th of each month. This plan is so flexible the maturity they can

    earn a handsome amount depending on the size of installment amount of savings and tenure.

    Monthly Benefit Plan

    This plan offers to generate monthly income out of deposit. It has been designed to help and assist

    conscious savers from all strata of the society. The minimum deposit is Tk. 50,000/= or in

    multiples thereof. There is no upper limit and this plan is for a 3 (three) & 5 (five) years term that

    cannot be changed subsequently. People will require opening a savings/current account. Monthly

    income will be credited to their account.

    Save Everyday Plan

    Mutual Trust Bank offers "6Save Everyday" Plan. The primary advantage of this plan is that

    consumers are absolutely free to choose their own time for depositing money into this account.

    They can deposit daily, weekly or monthly. The choice is their, but the transactions will have to be

    within the Bank's transaction hour. This is a 5 years plan and they will be required to open the

    account with an initial deposit of Tk. 2500/= only. Banks offer their very attractive interest rate

    which is accrued in this account on a daily basis.

    Childrens Education Plan

    Education is the backbone of any nation and one of the primary factors of prosperity. An educated

    nation stands tall in the committee of nations and saving money for the future is a common

    practice in any society. Savings help everyone to build a better tomorrow. Regular saving makes a

    man become disciplined, self confident and successful. A child's education is of prime importance

    and every parent should ensure and make every effort to get their child educated. To admit a child

    in a good institution parents require adequate amount of savings for the cost of admission into a

    school. This plan allows new parents to save for 4/7/9/12 years. The parent can deposit anyamount of money at any day of the month. The interest rate is very lucrative and MTBL offers

    substantially more than the current savings rate.

    Consumer Credit includes different types of plan:

    MTB Double Saver Plan

    MTB Double Saver Plan offers an one time savings scheme, which will provide the people double

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    at maturity. If they are an individual or if their institution is an NGO or an Educational institution

    or a Trust or Society or any other institution, they may invest their savings in this scheme with a

    minimum deposit of Tk. 10,000/- for six and a half (6.5) years with no limit for maximum amount.

    At ma6turity consumer will get double of their deposited amount along with a gift item. They can

    even avail loan up to 90% of the deposited amount.

    MTB Triple Saver Plan

    MTB Triple Saver Plan offers a one time savings scheme, which will provide them three times of

    their deposit after ten (10) years. People will receive a big amount at maturity. If they are an

    individual or if their institution is an NGO or an Educational institution or a Trust or Society or

    any other institution, they may invest their savings in this scheme with a minimum deposit of Tk.

    10,000/- for ten (10) years with no limit for maximum amount. At maturity customer will get three

    times of their deposited amount along with a gift item. They can even avail loan up to 90% of the

    deposited amount.

    MTB Millionaire Plan

    Millionaire Plan is a monthly savings plan, which is designed to make a millionaire in a few years.

    If people are an individual or if their institution is an NGO or an Educational institution or a Trust

    or Society or any other institution, they may invest their savings in this scheme for

    6/8/10/12/15/20 years with different installment sizes. At maturity they will get Tk.10,00,000/-.

    They can even avail loan up to 90% of the deposited amount after 1(one year).

    Unique Saving Plan

    Unique Savings Plan is an any day, any amount savings plan. The beauty of this plan is that a

    customer can deposit any day, any time and any amount. Unique Savings Plan offers people to

    deposit any amount of their choice but not less than Tk.500/- for 3/4/5 years. This is a high income

    plan with withdrawal facilities. The withdrawal facility will help them at the time of anyemergency. They can withdraw 50% of the deposited balance for once a month. At maturity they

    will get a handsome amount.

    Best Invest

    Best Invest offers people efficient high return investment plan. This plan helps them to build up a

    sizeable income in easy and affordable installments. Best Invest offers two separate and

    convenient term deposit periods for 4 years and 6 years respectively. This plan allows them to own

    5 times the initial invested amount. Best Invest is available in units worth Tk.50,000/- each. They

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    loan for Tk.40,000/-. The customer also has the option to buy units in multiples of Tk. 50,000/-

    but maximum up to Tk. 1,00,00,000/-. This is a unique high return plan catering to all income

    groups.

    Banking services

    Online Banking Service

    Mutual Trust Bank is playing a pioneering role among its competitors in providing real time

    online banking facilities to its customers. Mutual Trust Bank online banking offers a customer to

    deposit or withdraw any sum of money from any branch anywhere. Any account holder having an

    account with the bank can avail this service.

    Facilities available at present

    - Access account from anywhere in the world through a telephone.

    - Ability to make balance inquiries without visiting the bank.

    - Ability to listen to last 5 transaction detail over the phone.

    - Provides a language selection being available in English and Bangla.

    MTBL Tele Banking Services

    The centralized Tele Banking service introduced in the Bank brings a world of banking

    convenience to the customers. Through the Tele Banking System, customers can access their Bank

    Accounts over the telephone on a 24X7 basis. The facility is secure as the customer is given a

    unique identification number to access his bank account through the telephone. The voice response

    system prompts the customer to dial the digits that will help him/ her meet his requirement of

    placing instructions or retrieving account information.

    SWIFT ServicesThe Society for Worldwide Inter-bank Financial Telecommunication or S.W.I.F.T. is a worldwide

    community. 7,800 financial institutions in 200 countries connected to one another through SWIFT.

    In their own word SWIFT "consistently delivers quantifiable business value and proven technical

    excellence to its members through its comprehensive messaging standards, the security, reliability

    and five nines availability of its messaging platform and its role in advancing STP. The guiding

    principles of SWIFT are clear: to offer the financial services industry a common platform of

    advanced technology and access to shared solutions through which each member can build its

    competitive edge." Mutual Trust Bank has already become the member of SWIFT community and

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    has started its operation from March 2004. With introduction of SWIFT, MTB ensures its

    customers the quickest and most secured financial transaction around the world.

    Pay Order

    MTBL provide this type of service. When clients want to give money to others for any purpose

    they can give pay order. It is safe because they should not carry the money and the receivers can

    encash the money. There is no option for dishonor, the client have to deposit money before do PO.

    The commission of the PO is given below:

    Amount Commission

    Upto 10,000 Tk 25

    10,001-100,000 Tk 50

    100,001-500,000 Tk 100

    Demand Draft (DD) Issue

    Sometimes customers use demand draft for the transfer of money from one place to another. It is

    must need for sending money out side Dhaka city. MTBL charges .15% commission on the face

    value of DD as service charge.

    MTBL SMS Banking

    MTB SMS Banking brings your account to your fingertips--- MTBL Group. It enables

    customers to send and receive textual information anywhere 7 days a week and 24 hours a day. It

    allows them to access information as well as receive transaction alerts on their account by using

    their mobile phone.

    Facilities available at present

    Access of account from anywhere in the world through a mobile phone.

    Ability to make balance inquiries without visiting the bank.Ability to receive mini statement of last 5 transactions.

    Transaction Alert lets customers get informed whenever there is an ATM/ POS transaction on

    their account.

    Locker Service

    MTBL provide locker service to their clients. Clients can rent a locker for one year.

    Every year they have to pay a fee. They can keep any documents, ornaments and valuable thing in

    the locker. One key is given to the clients. There are three types of locker at MTBL: small,

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    Credit Card Service

    Bank Name: Mutual Trust Bank Ltd.

    Card Type: Local gold & Local Classic credit card

    Description:

    50% Cash Advance facility.

    Useable at all ATMs bearing Visa logo.

    5000 outlets for shopping in Bangladesh.

    Buy now pays later.

    Up to 45 Days Interest free period.

    Visa Electronic Debit Card Service

    Bank Name: Mutual Trust Bank Ltd.

    Card Type: Debit Card

    Description: MTB Visa Electron Card will be offered to each and every Savings, Current &

    STD Account holders of the Bank. This electron Card can be used at any Dutch-Bangla Bank s

    ATM all over the country.

    No card fee for first year.

    No transaction fees on POS & DBBL ATMs.

    No time bindings for cash withdrawal.

    No need to come to Branch for cash withdrawals.

    There are 5000 outlets for shopping in Bangladesh.

    2.11 Organogram:

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    Table 1: Organogram (Source: Corporate Intranet of MTB)

    2.12 Board of Directors:

    Chairperson : Dr. Arif Dowla

    Vice Chairperson : Mr, Rashed Ahmed Chowdhury

    Directors : Mr. Syed Manzur Elahi

    Mr. Md. Hedayetullah

    Mr. Kh. Rashiduzzaman

    Al-haj Syed Abul Hossain

    Mr. Mohammed Abdur Rouf

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    Mrs. Yasmeen Haque

    Mr. A.F.M. Mahfuzul Hassan

    Mr. Md. Wakiluddin

    Mr. Saidur Rahman Ratan

    Managing Director & CEO : Anis A. Khan

    (Source: Company Website)

    Green Banking:

    Green bank is simply a bank with social awareness. MTB insists on going green much more to

    help the environment than just to promote its online banking, SMS banking, Tele Banking or the

    idea of socially responsible investment funds for sustainable project finance activities. An

    important and easy aspect of green banking is online banking and investment in eco-friendly

    business projects. A truly green bank will reduce its carbon footprint by building more efficient

    premises, branches, implementing more energy-efficient operational procedures promoting

    sustainable banking and increasing their loans in environment-sensitive industries.

    Green banking practices of MTB is connected with both internal operation and product ecology.

    Product ecology is concerned with the impacts of the banks' products on the environment that are

    used by the banks clients. Green banks are engaged in creating socially responsible investment

    funds and sustainable project finance activities.

    In Internal processes, MTB is concerned with the well-being of its employees and customer

    satisfaction, benefits, wages, and the bank's environmental standing. The bank is putting a

    combined effort on switching to more environment-friendly practices i.e. online banking, reducing

    wastage of paper and electricity, using solar power and energy saving light bulbs, saving day light

    during office hours and being more conscious about employee travel policies. Benefits of online

    banking include less paperwork, less mail and less driving to branch offices by bank customers,

    which all have a positive impact on the environment. The environment and the banking industry

    both are benefited when bank customers start using the online banking, SMS banking and Telebanking services that are available.

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    Environmental concern is at the centre of green banking strategy. We have designed MTB Green

    Energy to finance renewable energy sector, i.e. solar energy, bio-gas, etc. SMEs, Agri SMEs and

    farmers are the main target customers of this loan facility. MTB is the first bank in the banking

    arena which has developed structured renewable energy loan facilities and has given the first loan

    for a solar driven irrigation in Barguna, commonly known as Barguna Model inaugurated by Dr.

    Atiur Rahman, the Honorable Governor of Bangladesh Bank. In 2010, we have disbursed BDT.

    38.54 crore in the renewable energy sector. MTB set up 02 green branches that uses solar system

    and MTBs corporate head office building stands on green banking concept. We have financed

    Agricultural sectors like crops, fisheries, livestock, poultry and their sub-sectors, integrated

    approach of crops financing with use of renewable energy, i.e. solar irrigation pump. Also we are

    counseling clients about environment friendly banking operation and encouraging the customers to

    invest in environment-sensitive industries.

    MTB is a local bank with a global mission. MTB aims at introducing changes in operational areas

    in near future to adopt more environment-friendly procedures. The progression of our current

    banking system towards a fully electronic and online one will further reduce cost and will be

    beneficial for our customers. MTB has taken more initiatives for Green banking policy approved

    by the board of the bank such as Annual Budget allocation for green banking, introducing green

    banking unit, incorporating environmental and climate change risk in CRM to assess a prospective

    borrower, creating a Climate Risk Fund as a part of banks CSR activities, introducing green

    marketing services to the customers, arranging support for employee training, consumer awareness

    and Green Events.

    Primary Dealership (PD)

    Primary dealer system is an agreement between two major stakeholders in the domestic

    government debt market- the debt manager and a group of dealers- to pursue a common strategy in

    support of the functioning and development of primary and secondary markets for government

    securities. Primary dealers are functional intermediaries selected to perform a specialized role in

    the market for government securities. Generally, in exchange for specific privileges, primary

    dealers agree to perform specific obligation or functions in the operation of markets for

    government securities.

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    The central bank has given approval to Mutual Trust Bank Limited as the primary dealer (PD)

    aiming to boost the countrys secondary securities market. The authority has approved Mutual

    Trust Bank Limited as PD of the government securities dated November 23, 2009. Central Bank

    has taken the latest move to increase the number of market makers to bring dynamism in the

    secondary market.

    Mutual Trust Bank, a dynamic third generation Bank, through its branch network plans to

    gradually do business by selling government securities to corporate, institutions and individuals.

    The business will be administered by the MTB Treasury team, which is equipped with state-of-

    the-art technology, the industrys leading edge skilled manpower that have expertise in handling

    government securities trading.

    Objectives:

    To be a market leader in the primary dealership market and establishing a unique brand in

    the secondary securities market.

    To help enhance the liquidity and depth in the securities market through selling

    government securities and establishing new trading relationship with other parties.

    To earn revenue in the future year

    To capture a high PDs market shares in the coming years.

    To develop secondary market by popularizing government securities to individuals and

    institutions in the coming years.

    To help Bangladesh Bank in achieving their strategic monetary targets.

    MTB Treasury has earned underwriting commission of BDT 7.20 million from Bangladesh Bank

    up to December 2010. The Treasury department has also sold T. Bill/Bonds of BDT 9,710 million

    in the secondary market.

    Operation of Treasury Department in Year 2011 will continue in the same area and also in new

    area unless any adverse situation arises in economy. Our focuses will also be on strengthening the

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    areas such as forecasting cash flow effectively and managing the surplus or shortfall of funds in a

    prudent manner. However, we also firmly believe that in the year 2011, Treasury Department will

    be able to contribute a significant profit and profit growth to MTB.

    Research and Development (R&D):

    It is not about looking at the surface and doing things that others do, it is the art of knowing things

    under the surface and finding out the deeper insights of business. It is a systematic process of

    Creating Opportunities through Survey, Research and Analysis to find out why things actually

    happen and what action leads to what result. This is the belief for which Mutual Trust Bank

    Limited (MTB) stands up.

    Research and Development (R&D) department at MTB Keeps the Top Management informed by

    providing concrete information about all Stakeholders: customers, employees, suppliers,

    community, government, media and investors.

    Customers - Target Group Definition Study, Live Customer Experience, Customer Need

    Assessment Study, Customer View Point about Other Banks, Customer Satisfaction Survey and

    New Product Development

    Employees - Industry wise Compensation and Benefits Survey, Employee Satisfaction Survey,

    Ideas from Employees and New Product/Process Development.

    Suppliers - Industry wise Suppliers Cost Survey (to be cost effective), Supplier Satisfaction

    Survey and Fresh Ideas from Suppliers about Industry through research.

    Community - Monitoring CSR activities of industries and Prepare Quarterly Report vis a vis

    MTBs position and generating New Concepts for CSR.

    GOB Authority - As par requirement of GOB authority Top Management requires tracking and

    monitoring specific figures. For example: Risk Management Unit (RMU) needs to know the trend

    of AD ratio and R&D continuously tracks the info.

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    Media - Monitoring Press and TVC Media to track competitors' each and every activity,

    generating New Concept for CSR, Monitoring if we are getting competitive Media Coverage,

    doing Campaign Assessment Study, Ad Testing Study and Brand Health Monitoring Study.

    Investors End point of all these study will eventually come out as desired Return on Investment

    (ROI) for the investors.

    MTBiz is a monthly business review published from R&D Department. In July 2010, it has

    celebrated f its first anniversary. The magazine is a combination of secondary information as well

    as creative writing. The core focus of the magazine is finance and economy, both in global and

    local context. It has regular column on National and International Economy, Domestic and Global

    Capital Markets and in addition to that, in each issue, it publishes an article of the month to cover

    contemporary topics of the financial interest. Multiple sources of different magnitudes are used for

    secondary information, for example, from Economist Intelligence Unit or Wells Fargo Monthly

    Update to local dailies or Bangladesh Banks site, in order to provide a happy reading to the

    readers with full of quality information. The soft copy of the magazine is available at banks

    website. Anyone can subscribe for a soft copy of the magazine over email at:

    www.mutualtrustbank.com/info_mtbiz.php.

    Apart from these; any kind of Market, Consumer and New Initiative analysis is possible. Like,

    New Customers Reaction Study, Branch Feasibility Study, Post Launch Monitoring, Mystery

    Shopping, Quarterly Review of all products Industry wise, All Banks Performance Study, Finding

    Reasons for Weak Performing Branches and Remedy, Economic Trends Analysis, etc. As per

    business dynamics and requirements Top Management may conduct timely study on

    contemporary issues.

    Every brand is a collection of its Touch points through which it interacts with its stakeholders,

    which can be as big as our Head Office Building or as small as our Business Card. And all these

    Touch points continuously send signals to the environment and create a perception in the mind ofthe consumer. So the biggest challenge is how we align all our Touch points under the same

    Vision. Through proper practice of R&D we can create a specific set of actions and behaviors for

    each Touch points, which ultimately create the true Symphony for MTB and help us accelerating

    towards MTB3V!

    http://www.mutualtrustbank.com/info_mtbiz.phphttp://www.mutualtrustbank.com/info_mtbiz.php
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    Services in harmony with nature

    MTB Centre is a milestone project for Bangladesh. It is a project through which Mutual

    trust Bank (MTB) attempts to exemplify its share of corporate responsibility and encourage

    other institutions to follow. Bangladeshi corporate bodies have a great responsibility to

    guide the country in the direction of energy efficiency, alternative energy, recycling, and

    creating a cumulative consciousness to save our environment.

    The MTB Centre sets a landmark in green or energy conscious design in corporate

    interior/designs in Bangladesh. MTB has chosen to reduce the consumption of power,

    significantly, not to create a burden on the country through intelligent lighting. The highly

    intelligent system serves the amount of light available and dims the internal light

    accordingly, as much as to 10%, thereby reduce energy consumption significantly. MTBs

    innovative 3form Varia system is 40 times stronger than that of glass, it uses ecoresin to

    combine color, organic materials, and textures to translucent panels that can be transformed

    into walls, dividers, doors, furniture and other architectural solutions.

    The entire work environment is designed not only to augment efficiency but also to

    generate consciousness about the protection of environment. By addressing the concept of

    green in its new premise, MTB attempts to lead the way for corporate bodies to take

    responsible role and also to uphold its nationalist ideologies. Each working floor of the

    MTB centre is decorated on the theme of one of the major energy sources of nature such as

    trees, water, air, the sun, and the earth; and these components together define the critical

    balance of sustainability.

    The people of Bengal over many centuries have lived not only in the close embrace of

    Mother Nature, but also in the most sustainable way possible. Today, as the entire

    developed world harps on sustainability, we are in a position to actually lead the way.