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Orbis Courier ServiceMembership Program
John F. Helmer, Executive Director
Nancy Nathanson, Systems Manager
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• Membership Agreement with members– predictable pricing; annual payment– member participation and oversight– Orbis support: coordination; information; vendor
relations
• Contract with Vendor: Service expectations– daily pickup – reliable, predictable schedule (one-hour window) – transit time: generally, within two days
Orbis Courier Service Membership Program
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• Orbis contracts with vendor to provide daily, scheduled service
Lanter Delivery Systems
• Lanter contracts with Northwest carriersWestern Parcel Express and other carriers
• WPX may contract with local carriers• Local courier: Dropsites may agree to send
and receive materials for a group of nearby libraries, using the dropsite as the primary address (like “in care of”)
Orbis Courier Service Membership Program
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libweb.uoregon.edu/orbis/courier
54 drop sites serving 54 drop sites serving 164 libraries164 libraries
public libraries
universities & colleges
schools
community colleges
service districts or systems
private, technical and government libraries
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the courier’s job ...
•sort
•load (last stop first)
•service & safety•deliver up to 25 stops / day
•dispatch; paperwork
•sort
•load (last stop first)
•service & safety•deliver up to 25 stops / day
•dispatch; paperwork
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Procedures: packaging
• the package
• size
• sealing
• multiple items
• would you ship it this way?
• the package
• size
• sealing
• multiple items
• would you ship it this way?
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Procedures: labeling
design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis-supplied labels
design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis-supplied labels
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Procedures: Using the manifests
Purpose:– library: track shipments, other purposes– Orbis: track volume and shipping patterns
“Shipping record forms”: key elements– Date– Destination(s)– Number of
packages
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Procedures: reporting problems
• courier hasn’t shown up?
call the WPX dispatch office right away
notify Orbis e-mail
• other problems?
• courier hasn’t shown up?
call the WPX dispatch office right away
notify Orbis e-mail
• other problems?
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• compensation: maximum allowed, $100 per package
• documentation
• damaged or missing? at what point?
• checking for missing items
Procedures: claims
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A big system with regional benefit
• thousands of items shipped each month
• daily, scheduled pickup
• two-day delivery