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ORCHESTRATION:GET READY FORTHE PLATFORMREVOLUTION
September 2016 | www.tmforum.org
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EXECUTIVE SUMMARY
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Report author:Dawn BushausManaging [email protected]
Senior Director, Editorial:Annie [email protected]
Managing Director, Insights Research:Rob [email protected]
Editor, Digital Content:Sarah [email protected]
Content Delivery and Program Manager:Paul [email protected]
Content Delivery Coordinator:Joia [email protected]
Business Development Director, Research & Publications:Mark [email protected]
Director, Solutions Marketing:Charlotte [email protected]
Senior Director, Research & Content:Aaron Richard Earl [email protected]
Advisors:Barry Graham, Senior Director, Agile Business & IT, TM ForumDave Milham, Chief Architect, Service Provider Engagement, TM Forum
Report Design:Intuitive Design UK [email protected]
Published by:TM Forum240 Headquarters PlazaEast Tower, 10th FloorMorristown, NJ 07960-6628USAwww.tmforum.orgPhone: +1 973-944-5100Fax: +1 973-944-5110
ISBN: 978-1-945220-04-3
The Big Picture
Section 1What is orchestration and why is it so important?
Section 2Service providers speak: why they’re adoptingorchestration and how
Section 3What do we need for orchestration?
Section 4What is the role for standards and open source?
Section 5Make it happen: strategies for implementing orchestration
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INSIGHTS RESEARCH
ORCHESTRATION: GET READY FOR THE PLATFORM REVOLUTION
This report is free for all employees of TM Forum memberorganizations to download by registering on our website.Please contact [email protected] any queries.
INSIGHTS RESEARCH
Orchestration: Get ready for the platform revolution2
THE BIGPICTURE
INSIGHTS RESEARCH
Orchestration: Get ready for the platform revolution4 www.tmforum.org 5
Service providers could save, on average, the equivalent of their entire capital budget through orchestration,according to some. This is just from greater operational efficiency, without taking into account the increasedagility it could deliver. Yet orchestrating services end to end across virtualized and physical infrastructure,including partners’ networks, is proving to be one of the most difficult operational challenges forcommunications service providers and their suppliers.
Part of the problem is defining what it means. Yes, it’s aboutautomation, but automating what and where exactly? How isit implemented? What are the most important steps orarchitectural features? How should it be accomplished?And perhaps most importantly, where’s the business case?
These are the kinds of questions we set out to answer in this,our inaugural Insights Research report on the topic. Wesurveyed more than 50 people at 33 service providers(respondents were fairly evenly split between the networkand IT sides of the organizations) to ask them how they defineorchestration and why it’s important to their businesses.
IT’S ALL ABOUT AGILITY
One thing is clear: The biggest reason service providers areinterested in both network virtualization and automation isagility. About 75 percent of all survey respondents ranked theability to offer service on demand, with updates in real time,and to deliver services to customers more quickly in their topthree drivers. By comparison, only about 10 percent putreducing capital expenditure in the top three. For mostoperators, the end goal is supporting zero-touch customerself-service, and this requires comprehensive end-to-endautomation of both operational and lifecycle processes.
It’s also evident from the survey that service providers include service assurance and other processes beyond provisioning whenthey talk about orchestration. Several respondents said our definition – which read, “end-to-end management through zero-touch (automated) provisioning across virtualized and physical components” – should have read, “end-to-end servicemanagement through zero-touch (automated) provisioning, configuration and assurance.”
INSIGHTS RESEARCH
34% ability to deliver services to customers more quickly
19%reducing OpEx
6% eachreducing CapEx, ability to adapt to new business or market conditions, and ability to participate in ecosystems of partners to deliver services to end customers
2
3
5
7
s
from a startup
R
28%ability to offer services on demand with updates in real time
THE NO. 1 DRIVER FOR ORCHESTRATION?
Source: TM Forum, 2016
A PLATFORM REVOLUTION?
Our interviews with IT and network executives wereparticularly illuminating. They see orchestration as a keycomponent in their transformation strategies, which ofteninclude plans to turn the network and supporting operationsinside out, making them platforms that give customersmore control. The idea is for network operators to becomeplatform ‘curators’, connecting digital ecosystems ofpartners, similar to how Amazon has monetized itsinfrastructure investment through Amazon Web Servicesand Amazon Marketplace.
To do this, communications service providers need tobecome much more software-driven, which is changingtheir relationship with suppliers. While the service providersinterviewed for this report were adamant that they do notintend to become software companies themselves and cutsuppliers out of the equation, they acknowledge that theterms and conditions of their relationships with suppliersare changing – fast.
“The immediate answer is not hiring another thousandpeople and writing everything ourselves,” Verizon’s CIO,Radhika Venkatraman, said during her keynote address atTM Forum Action Week in July. “The timeline and optimizingthe timeline become extremely important, so it’sincumbent on both operators and suppliers in thisecosystem to be very mindful of what’s hard to do andwhat’s not. How can we partner? Do we need to embraceopen source a little bit more because there’s a lot of opensource code available? I understand everyone has theirsecret sauce, but maybe we don’t need the secret saucefor everything in the virtualized environment.”
READ THIS REPORT TO UNDERSTAND:
How service providers define orchestration
Where orchestration happens
Why automation is necessary
What the business drivers are
How service providers are implementingorchestration
What the most important architecturalconsiderations or steps are
What the biggest challenges are for deployment
What the role is for open source
How TM Forum’s strategic programs andCatalysts can help
WHAT’S MOST IMPORTANT FOR ORCHESTRATION?
Source: TM Forum, 2016
have either built their own orchestration
systems using open source technology
or plan to do so during the next two
years
30%said there are no mature solutions
available from suppliers
32%are using or plan to
use multiple orchestrators
77%expect to use an orchestrator of orchestrators
37%
MANY SERVICE PROVIDERS SEE ORCHESTRATION ANDOPEN APIS AS KEY COMPONENTS TO HELP THEM
BECOME PLATFORM PROVIDERS
COMMON INFORMATION MODELS AND APIS ARE THE MOST IMPORTANT CONSIDERATIONS FOR SERVICE PROVIDERS WHEN IT
COMES TO ORCHESTRATION.
HOW ARE OPERATORS IMPLEMENTING ORCHESTRATION?
WHAT ARE THE KEY STEPS OR ARCHITECTURAL CONSIDERATIONS FOR ORCHESTRATION?
Standardized patterns to follow for
components
1 3Setting a clear
technological migration path/strategy
5Developing a clear cultural
migration path/strategy
7
2 4 6Autonomic control
loops to enable rapid (in many cases real-time) response to requests
for service
Service monitoring and assurance to inform customers
and to refine policy
Security that is designed in from
the beginning and automated
Intent-based management
62%of operators believe open source
is important for NFV and SDN
AUTOMATION ABSTRACTS THE COMPLEXITY AND DRIVES MODULARITY IN SERVICE PROVIDERS’ NETWORKS. IT IS REQUIRED FOR INTERNET OF THINGS APPLICATIONS LIKE DRIVERLESS CARS.
WHY IS AUTOMATION NEEDED?
“If you look at the latency requirements associated with IoT applications that, in turn, are driving a lot of the 5G requirements, they are for 2 millisecond round-trip time between a 5G data plane and control plane function hosted in a cloud. Obviously there is no time for human interaction, and when things go wrong, the system has to self-heal.”Eric Troup, Chief Technical Officer, Worldwide Communications and Media Industries, Microsoft
RANKING THE TOP BUSINESS DRIVERS FOR ORCHESTRATION
Source: TM Forum, 2016
To reduceCapEx
6To reduce
OpEx
4To participate in
ecosystems of partners to deliver services to
end customers
5
To deliver services to customers more quickly
1To adapt to new
business or market conditions
3To offer service
on demand, with updates and
changes inreal time
2
For communications service providers, orchestrating services end to end across virtualized and physical infrastructure is one of the most difficult operational challenges, but getting it right can result in huge
operational savings and increased agility.
WE ASKED 53 PEOPLE IN 33 SERVICE PROVIDER ORGANIZATIONS ABOUT WHY AND HOW THEY ARE USING END-TO-END
ORCHESTRATION TO AUTOMATE SERVICE PROVISIONING, CONFIGURATION AND ASSURANCE
No. 1 reason = agility
#1 75% 10%75 percent ranked the
ability to offer services on demand with updates in real time and delivering
services to customers more quickly in their top 3 drivers
Only 10 percent put reducing capital expenditure in
the top 3
WHAT’S DRIVING ORCHESTRATION?
OPERATORS STAND TO SAVE 50% OF THEIR ENTIRE CAPITAL BUDGETIN OPERATIONAL COSTS THROUGH ORCHESTRATION
STANDARD PATTERNS ARE KEY
Source: TM Forum, 2016
ranked closed control loops in their top 3 requirements
48%ranked intent-based
management in their top 3
46%ranked service
assurance in their top 3
40%
of respondents ranked common information models and APIs in their top 3 requirements66%
CHARTING THE MIGRATION PATH
Source: TM Forum, 2016
28% RANKED SECURITY DESIGNED IN FROMTHE BEGINNING IN THEIR TOP 3
38%of survey respondents put setting a clear technology path in their top 3 considerations for orchestration
24%think setting a clear cultural migration path is important
HOW IMPORTANT ARE STANDARDSAND OPEN SOURCE?
THE IMPORTANCE OF BEING OPEN
Source: TM Forum, 2016
41.2%ETSI
23.5%OASIS
15.7%MEF
OTHER27.5%
(groups mentioned include IETF, ITIL, ONF, OpenStack)
72.5%TM FORUM
29.4%OPNFV
17.6%OSM
9.8%OPEN-O
Source: TM Forum, 2016
WHICH STANDARDS BODIES/OPEN SOURCE GROUPS ARE YOU
RELYING ON FOR HELP WITHORCHESTRATION?
ORCHESTRATION:GET READY FOR THE PLATFORM
REVOLUTION
INSIGHTS RESEARCH
www.tmforum.org 7
INSIGHTS RESEARCH
Orchestration: Get ready for the platform revolution6
For more about the Forum’s work on end-to-endorchestration, please contact Barry Graham, Senior Director,
Agile Business & IT, [email protected]
www.tmforum.org
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