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Oregon eGov Services ReportNovember 2012
Menu
Index
E-Government Progress Report
Up-Time Percent Site Use Metrics GovSpace
TPE Commerce Service Desk Metrics
Menu Index
E-Government Progress Report
Pingdom Up-Time
Menu Index
Service Current Average TrendOregon.gov 100.00
TPE 99.99
Custom Applications 99.99
*work conducted during an established maintenance window is excluded from these metrics.
E-Government Progress Report
Monthly Oregon.gov Web Metrics
12-Ja
n
12-F
eb
12-M
ar
12-A
pr
12-M
ay
12-Ju
n12
-Jul
12-A
ug
12-S
ep
12-O
ct
12-N
ov
12-D
ec0
1000000
2000000
3000000
4000000
5000000
6000000
7000000
8000000
Visits
Menu Index
12-Ja
n
12-F
eb
12-M
ar
12-A
pr
12-M
ay
12-Ju
n12
-Jul
12-A
ug
12-S
ep
12-O
ct
12-N
ov
12-D
ec0
5000000
10000000
15000000
20000000
25000000
Page Views
E-Government Progress Report
Oregon GovSpace Metrics
Feb,
200
8M
ay, 2
008
Aug
, 200
8N
ov, 2
008
Feb,
200
9M
ay, 2
009
Aug
, 200
9N
ov, 2
009
Feb,
201
0M
ay, 2
010
Aug
, 201
0N
ov, 2
010
Feb,
201
1M
ay, 2
011
Aug
, 201
1N
ov,2
011
Feb,
201
2M
ay, 2
012
Aug
, 201
2N
ov, 2
012
0
5000
10000
15000
20000
25000
UsersDiscussionsDocuments
Axis Title
Menu Index
% Change in Users 0.78%% Change in Discussions 1.29%% Change in Documents 1.52%
E-Government Progress Report
E-Commerce Metrics
Menu Index
Agency Store Name # of Transactions Total AmountOregon Department of Transportation Driver and Motor Vehicles 16496 $ 1944100.25
State Surplus Division eBay Surplus 78 $ 28354.68Oregon Employment Department Child Care Division 1165 $ 3495.00
Legislative Council Committee Legislative Council Committee 34 $ 9234.00Health Related Licensing Board Mortuary and Cemetery Board 15 $ 8738.00
Oregon Department of Transportation Motor Carrier Transportation Division 7932 $ 6296522.14Health Related Licensing Board Oregon Board of Dentistry 0 $0.00Health Related Licensing Board Oregon Board of Licensed Professional Counselors and Therapists 162 $ 20020.00Health Related Licensing Board Oregon Board of Medical Imagery 93 $ 11235.00Health Related Licensing Board Oregon Board of Naturopathic Medicine 159 $ 47415.00
Oregon Cultural Trust Oregon Cultural Trust 203 $ 118680.00Oregon Health Licensing Agency Oregon Health Licensing Agency 926 $ 74750.00
Oregon Judicial Department Appellate 294 $ 18954.70Oregon Parks and Recreation Department Oregon Parks and Recreation Department 24 $ 240.00
Oregon State Board of Nursing Oregon State Board of Nursing 2924 $ 435390.00Oregon State Library Talking Book and Braille Services 4 $ 500.00
Oregon State Marine Board Oregon State Marine Board 7476 $ 441615.00Health Related Licensing Board Veternary Medical Examining Board 1025 $76400.00Department of Human Services Public Health 188 $6820.00
Secretary Of State Business Registry 9905 $ 1080775.00Secretary Of State Uniform Commercial Code 1307 $ 19605.00
Water Resources Department License Renewal 0 $ 0.00Water Resources Department Start Card 57 $ 30600.00
Total: 50467 $10673443.77
YTD Transactions YTD Amount236,598 $36,332,756.96
E-Government Progress Report
Service Desk Tickets
Oct, 2012 Nov, 2012 Dec, 2012 Jan, 2013 Feb, 2013 Mar, 2013
SharePoint 143 209 NaN NaN NaN NaN
TPE (Commerce) 4 21 NaN NaN NaN NaN
GovSpace 2 28 NaN NaN NaN NaN
Custom Apps 14 4 NaN NaN NaN NaN
Data.oregon.gov 4 5 NaN NaN NaN NaN
Google Analytics 2 5 NaN NaN NaN NaN
Other 19 77 NaN NaN NaN NaN
25
75
125
175
225
275
325
375
Menu Index
*Tickets initiated during the reporting month regardless of current status.
E-Government Progress Report
Service Desk Response Success
Menu Index
Urgent
High
Normal
Low
0
50
100
150
200
250
300
Initial Response
>8 Hours<8 Hours<4 Hours<2 Hours<1 Hour
Urgent
High
Normal
Low
0
0.5
1
1.5
2
2.5
1.00
2.03 2.02
1.00
Average Response(hours)
*Tickets initiated during reporting month regardless of current status.
E-Government Progress Report
Service Desk Resolution Success
Menu Index
Urgent
High
Normal
Low
0
50
100
150
200
250
300
Resolution Times
>14 Days<14 Days<7 Days<3 Days<8 Hours<4 Hours< 1 Hour
Urgent High Normal Low0.00
10.00
20.00
8.527.28
6.10
10.56
Average Resolution (Days)
*Tickets resolved within the reporting month regardless of date initiated.
E-Government Progress Report
Index to Reports
• Pingdom Up-Time• Monthly Oregon.gov Visits• Monthly Oregon.gov Page Views• GovSpace Metrics• E-Commerce Metrics• Total Service Desk Tickets• Service Desk Success
Menu Index