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CAHSAH® 2016 Annual Conference & Home Care Expo
1 2016 California Association for Health Services at Home
ORIENTATION MAKEOVER!
Cheryl Peltekis, RN
Thank You To Our Session Sponsor, HealthCare Providers Solutions, Inc!
Stop By Booth #202!
CAHSAH® 2016 Annual Conference & Home Care Expo
2 2016 California Association for Health Services at Home
Cheryl Peltekis, RN
Phone: 267-408-1016
Email: [email protected]
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 3
Welcome!
•
• The benefits of a great orientation program!
• Must have elements!• Should have!• Best Practices!• How to make this F U N !
Purpose: Provide you with ideas to improve or develop a rock star orientation program!
CAHSAH® 2016 Annual Conference & Home Care Expo
3 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 5
Wrong Way: Fun First!
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 6
Wrong Way!
• Alone• Policy and
Procedures manuals for reading
• No one lead person
• HR person can’t be found for hours
CAHSAH® 2016 Annual Conference & Home Care Expo
4 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 7
Even Worse!
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 8
Organization’s Time To Shine!
CAHSAH® 2016 Annual Conference & Home Care Expo
5 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 9
What Are the Benefits of New Employee Orientation Programs?
1. Reduced turnover2. Improved Productivity3. Improved Job Satisfaction for
new and current employee’s4. Decrease in mistakes or non
compliance with regulation, or patient care.
5. Minimizes disruption in the work environment
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 10
Benefits of Orientation
CAHSAH® 2016 Annual Conference & Home Care Expo
6 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 11
Must Have Elements
• Introductions/tour• Policy and Procedure
Review• HR Policy's• OSHA and Safety
Training• State or Federal
mandatory training– HIPPA– Infection Control
• Job Description• Disciplinary
Procedures• Complaint, Grievance
Policy
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 12
Should Have
CAHSAH® 2016 Annual Conference & Home Care Expo
7 2016 California Association for Health Services at Home
• Opening Kickoff
• Organizational History
• Organizational chart
• Key Positions
• Mission, vision, and Goals
• What success looks like to the CEO
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 13
Key Leadership Welcome
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 14
Introductions
Prepare a spreadsheet of staff members
• Office location
• Phone
• job description
• How my job impacts them
CAHSAH® 2016 Annual Conference & Home Care Expo
8 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 15
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 16
Agenda
• Notice of meeting• List of topics• Prioritizes meeting discussion• Briefs meeting participates• Limits and focus’s the topics and time
allotted• Allows for appropriate planning for all
involved with orientation
CAHSAH® 2016 Annual Conference & Home Care Expo
9 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 17
Should Have
• Communication: Newsletter Information
• Confidentiality• Corporate compliance• Customer Service
Training• Social Media Policy• Mentor/Ambassador
program• E learning, network
groups
• It Training• Skill Assessment,
training, and competency
• On Call and VolunteerOpportunities• Data shared• Corporate
Compliance• Observation of
Services
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 18
Should Have
• Survey results State and Patients• Outcomes and Home Health compare• Deficiency Statements• Performance Improvement• Emergency Preparedness• Core Competencies• Communication with non English speaking
patients• Adverse Events/ Incidents• Clinical Record Review
CAHSAH® 2016 Annual Conference & Home Care Expo
10 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 19
Best Practice
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 20
Best Practices
• Pre orientation checklist
• Tips from current employees
• Go out on Sales Call and Sales Presentation
• Explain Key Accounts and Power Partners
• Orientation touch points: 30,60,90 days
CAHSAH® 2016 Annual Conference & Home Care Expo
11 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 21
Best Practice’s continue
• Provide 30,60, and 90 day orientation reviews.
• Evaluation forms and what success looks like for each of these sessions
• Hold managers accountable Gallop Q12• Encourages employee skill development and
provide it at no extra cost• Have a Mentor program• Have entire team part of the employee
evaluation
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 22
Fun
CAHSAH® 2016 Annual Conference & Home Care Expo
12 2016 California Association for Health Services at Home
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 23
Session Sponsor
HealthCare Provider Solutions, Inc. Booth # 202!
CAHSAH® 2016 Annual Conference & Home Care Expo
13 2016 California Association for Health Services at Home
Cheryl Peltekis, RN
Orientation Make Over
Immediate Home Care and Hospice
Pa, USA
267-408-1016
HomeCareSales.com
May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 25
Speaker Information