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Our Digitalisation Journey...
Robots, Chatbots and RPAPuspa Yeow & Jessie Kom
Oct 2017 - Feb 2018
BOBBIETP’S FIRST SOCIAL ROBOT
May 2018
ROBBIELIBRARY INVENTORY ROBOT
Aug 2018
UTILISATION OF ROBOTIC
PROCESS AUTOMATION (RPA)
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Timeline
Nov 2018
ASK COPPIECOPYRIGHT CHATBOT
Dec 2018
BIGMAXLIBRARY SOCIAL ROBOT
Apr 2019
ASK LIBRARYLIBRARY CHATBOT
Apr 2019
LANDBOTGUIDED CHATBOTS
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Timeline
Bobbie TP’s First Social Robot
Tasks:
- Welcomed and ushered guests
- Conducted polls
- Promoted collections, e.g. newspaper.
- Modeled for selfie/wefies
Left due to lift integration issue.
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Check out the video!
Robbie Library Inventory Robot
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
- Increases awareness and interest in Robotics and their applications
- Does stock-taking of Open Shelves collection weekly
- Scans items’ RFID tags
- Provides reports, e.g. Exception, Missing.
- Scanned location of items are imported into Library system and shown in catalogues for easier retrieval.
- Saves 16 staff, 1 hour daily each, from re-shelving books
Try it out!
Ask CoppieCopyright Chatbot
- 1st Joint-Polytechnics (5 Polys) chatbot
- Serves as virtual Copyright Advisor for users from all the Polytechnics.
- Provides instant and consistent answers across all Polytechnics for basic and straightforward copyright queries.
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Check out the video!
A collaboration with TP’s School of Engineering's Robotic and Automation Centre (RAC).
Tasks:- Recognizes and greets VIPs- Promotes Library resources/events - Engages library patrons with interactive quizzes and
activities- Concierge for upcoming TP Heritage Gallery
BigMaxLibrary Social Robot
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Try it out!
Ask Library Library Chatbot
- Joint initiative between SP and TP.
- Provides a 24x7 channel for users to enquire on all matters concerning library services, facilities and resources of both Polytechnics’ libraries.
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
- Subscribes to Landbot.io, a web tool to create guided conversational user interfaces.
- Creates interactive content to increase user engagement, e.g. quizzes and micro-learning modules.
- Interactive content are used in Subject Guides, BigMax, etc.
LandbotGuided Chatbots
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Fake News Just for Fun
Robotic Process Automation (RPA) Botsfor some repetitive and labour-intensive tasks
I. RBR Housekeeping
II. Exam Papers Ingesting
III. eResources Stats Compiler
IV. Adobe Software Loan Management
V. eBook URLs Checker
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Check Instructor’sreply
LIB Mailbox Update statusIn listing
Send email to Instructor
Copy listing into Excel
Launch and loginto Aleph
Generate RBR itemslisting in Aleph
Go through each item in listing
Get Instructor namefor title
Compose email from template
Check Instructor namein Outlook
Move email into respective folder
Staff
RPA botFollow up on action items
RBR Housekeeping - Overview
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Launch bot
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
RBR Housekeeping - Video
YEARLY… MAN HOUR SAVINGS…
485 HOURS
No. of titles 969 (as of Apr 2019)
Time taken per title 30 mins
Frequency Yearly
RBR Housekeeping – Time Savings
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
EXAM PAPERS INGESTING
No. of papers/round 100+
Time taken per round 40 hours
Frequency 4x/year160
HOURS
ADOBE SOFTWARE LOAN
No. of request/day 10
Time taken per request 20 mins
Frequency Daily800
HOURS
EBOOK URLS CHECKER
No. of URLs 60,783
Time taken per URL 30 secs
Frequency Monthly6078
HOURS
ERESOURCES STATS COMPILER
No. of databases 15
Time taken per database 20 mins
Frequency Monthly60
HOURS
Potential Time Savings Per Year
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
7583HOURS
1. RBR Housekeeping – 485 hours
2. Exam Papers Ingesting – 160 hours
3. Adobe Software Loan – 800 hours
4. eBook URLs Checker – 6078 hours
5. eResources Stats Compiler – 60 hours
Potential Total Time Savings Per Year
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
1. Initiate and embrace innovations
2. Transform the way we work, our processes and services, our mindset, our
capabilities
3. Bots minimises human errors
4. Bots help to take away tasks, not jobs.
5. Free staff to work on higher-level tasks, value-added services, attend
training, be creative, etc.
6. Staff acquire new skillsets and confidence working with bots.
7. Connect with users digitally and raise awareness on robotics
Key Learning Points
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA
Thank You
Puspa Yeow Jessie Kom
Director / Chief Librarian Assistant Manager / Librarian
Temasek Polytechnic Library Temasek Polytechnic Library
[email protected] [email protected]
19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA