Our Experience with the CEC F-98-08 DW10 Nozzle Coking Test

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2010 – 2011

North of Superior Counselling Programs Annual Report to the Community 2010 – 2011

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Contents 1.0 Our Mission, Our Vision, Our Values, 5

Our Strategic Directions 2010 – 2013 2.0 Board of Directors 6

3.0 Management Team & Staff 7

4.0 Message from the Chair and Executive Director 8

5.0 Adult Mental Health & Addictions Report 9 6.0 Children’s Mental Health Services Report 9 7.0 Rural Children’s Services Partnership Report 10 8.0 Senior Volunteer Programs Report 10 9.0 Quality Improvement Report 11

10.0 Professional Development &

Wellness Report 11 11.0 Health & Safety Committee Report 12 12.0 Services en français 12 13.0 Financial Snapshot 13 14.0 Service Activity 14 15.0 Our Employee Service Awards 15 16.0 Our Volunteers 16

North of Superior Counselling Programs Annual Report to the Community2009 - 2010

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1.0 Our Mission, Our Vision, Our Values, Our Strategic Directions 2010 – 2013

Our Vision

North of Superior Counselling Programs vision is to be a leader in client-centered mental health and addictions

care which promotes resiliency in people and empowers the communities served.

Our Mission

North of Superior Counselling Programs mission is to enhance the emotional well-being of people in our

communities through professional counselling and education as well as partnerships with specialized services.

Our Values

North of Superior Counselling Programs believes in:

Treating people with respect and equality

Honoring diversity

Respecting confidentiality

Accountability and transparency

Providing high quality service

Being responsive to the changing needs of the people and communities we serve

Involving others in the circle of care where needed

Strategic Directions 2010 – 2013

Provide a consistent, responsive range of services to clients and communities.

Promote a climate of excellence and learning in keeping with best practices.

Foster a supportive and healthy workplace which promotes staff retention and collaboration among

Board, management and staff.

Create and foster strong community partnerships with mutually agreeable shared responsibility.

Provide access to clinical specialized resources.

Diversify funding for mental health and addictions.


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2.0 Board of Directors

The Board of Directors of North of Superior Counselling Programs is comprised of nine volunteer

representatives from the North of Superior & Greenstone area and the Past Chair. The Board establishes Board

policies, Strategic Directions and oversees the fulfillment of the Agency's vision, mission and mandate as a

community mental health and addiction agency.

The Board of Directors elected at the 2010 Annual General Meeting

Armand Giguere Doreen Sproule Carl White Board Chair Vice Chair Treasurer (Francophone) (Manitouwadge) (Nip/Red Rock/Dorion)

Jo Ann Rotz Dale Randa Lloyd Michon Exe. Committee Director Director (Greenstone) (Member at Large) (First Nation)

Laura Ritson Pam McKeever Kurt Pristanski Director Director Director (Marathon) (Schreiber/Terrace Bay) (Greenstone)


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3.0 Management Team & Staff Management Team

Laurie Knutson Alison Arthur* Sheryl O’Reilly Director, Adult Program Manager ISNC/ Program Supervisor, Mental Health & Director (Interim) Children’s Children’s Mental Health Addictions Mental Health Services Services

* Interim Director during 2010-2011 fiscal year ending March 31st/2011; ** Dan Hill assumed DOF position at NOSP and Nipigon Hospital in 2011/12

Bastian De Peuter Executive Director

Alison Collins Director – Human Resources &

Administrative Support

Eila MacLean Director of Finance

Dan Hill** Director of Finance


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Our Staff Manitouwadge Office Nipigon Office

Greenstone Office

Schreiber Office

Christine Morellato – ISNC Case Manager

GerriLynn Gilbert – Program Assistant

Sandra Stubbs – Adult Mental Health/Addiction Counsellor

Kristie Nicholas – Child & Family Counsellor

Margie Rondeau – ISNC Case Manager

Gillian Patterson – Adult Mental

Health/Addiction Counsellor

Neil Sheach – Adult Mental

Health/Addiction Counsellor

Ashley Gile – Child & Family Counsellor

Micheline Assad – Program Assistant

Miguelle Ouellet – Child & Family

Counsellor

Chelsea DeGagne – Volunteer Coordinator

Kathy Pelletier – Child & Family Counsellor

Amy Sutherland – Program Assistant

Bruce Eisener – ISNC Case Manager

Kathy Sault – Adult Mental Health/Addiction Counsellor

Adam Presenger - Adult Mental Health/Addiction Counsellor

Cathie Smith – Infant/Child Development Worker

Kerri Lindsay – Program Assistant

Michele Gilbert – Family & Child Counsellor

Marathon Office


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4.0 Message from the Chair and Executive Director

The commitment of North of Superior Counselling Programs to children, youth, families, adults and seniors

continues to flourish. Although we are a small group of about thirty staff and twenty-four volunteers, they have

clearly shown a strong commitment and dedication to supporting individuals who are working towards a brighter

future and mental health wellness.

The saying goes, “It takes a whole village to raise a child.” We at North of Superior Counselling Programs

believe that is not only true for raising children, but also to promote healthy and strong communities. Through

the hard work of the Board of Directors, Management Team and staff, our collective goal is to support our

communities to be a healthier place to live and grow. Over the past year over 880 individuals have received

mental health intervention and support from our staff. Our commitment to community partnerships and public

education remains strong with over 755 participants attending community presentations. We continue to work

with others in our communities to work in collaboration so that more people can be served by combining our

resources and efforts. Our staff will be there with our community partners and clients during times of crisis or

hardship as we have shown over the past year.

Our commitment in transforming our services with evidence based practices is also strong. Over the past year,

our staff continues to be trained in providing programs that have shown to be effective through research efforts.

Examples of those efforts include Triple P parenting programs, Matrix Addiction Treatment Program and

Trauma training for all staff. The feedback that we have received over the past year from our clients and

community partners through a Client & Referral Sources Satisfaction Questionnaire is that you value our work

and that we are making a difference in people’s lives.

Over the past year, we have also seen out services expanded with the rebuilding of our volunteer base to provide

supports to seniors in all the communities we serve through the Senior Volunteer in Services and Home

Maintenance Programs. In addition, North of Superior Counselling Programs will know be responsible to

provide Infant/Child Development Programs in the Northshore (Nipigon, Schreiber/ Terrace Bay and Marathon

and surrounding communities) and Manitouwadge communities. This was made possible with the transfer of the

funding and staff from Children’s Centre Thunder Bay to North of Superior Counselling Programs as of January

1, 2011.

As an agency, North of Superior Counselling Programs is also appreciative of the North West LHIN, Ministry of

Children & Youth Services and Ontario Telemedicine Network in providing us the grant funding and set up

supports of videoconferencing equipment in each one of our NOSP offices. This enhancement will make a huge

difference in connecting our clients, staff, and psychiatry consultants in improving client consultation for

specialized services and community partners.

It is also with great appreciation and gratitude that we commend our management team and staff for their

dedication and commitment in helping our clients in their walk towards healing. Our staff has accepted

considerable changes and challenges by keeping their focus on improving the lives on the people we serve. It is

Helene Kelly – Child & Family Counsellor

Kim Aquino – Program Assistant

Diane Dubois – Adult Mental Health/Addiction

Counsellor

Mireille Robert – ISNC Case Manager


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also with many thanks that our funders (Ministry of Children & Youth Services, Northwest LHIN and

MOHLTC) have entrusted your tax dollars to us so we can deliver increased services in the most effective way

possible. As we present our 26th Annual Report to the Community, we are indeed gratified to see that we are

making a difference in the lives of our communities and consumers affected by mental health difficulties.

Armand Giguere Bastian De Peuter

Chair, Board of Directors Executive Director

5.0 Adult Mental Health / Addictions Report

Fiscal year 2010-2011 was another busy year for the adult mental health and addictions staff. This small but

experienced group of only five full-time staff produced over 4,500 hours of direct services to just under 625

different clients throughout the district. This is a very commendable amount of service for the size of the staff.

It is notable that these numbers have been created by fewer staff than in the past as the agency continues its

process of specializing adult and children’s services. This year we were pleased to add the services of a part-time

adult worker in Greenstone who has provided relief to the waitlist plus providing increased days in the Longlac

community for adult services.

One highlight of the year included the delivery of the long-awaited Trauma Level 1 training for our entire

clinical staff, including all children’s workers and ISNC Case Managers. As no clinician can practice without

having knowledge of trauma, having our entire staff trained has increased our capacity for delivering best

practice services in this important are.

Last year a grant from the LHINS allowed us to train workers in the Matrix program: a 16 week Intensive

Community –Based treatment for Alcohol and Drugs. This was piloted in Manitouwadge this year. Although

the group was small, the feedback was very positive. A further grant to Dilico for more training on this program

allowed three additional staff to be trained. Plans are to be able to deliver this group in collaboration with our

other trained service partners so that this group is available in each community during this fiscal year.

2010-2011 was the first year of increased telepsychiatry and psychiatric consults. Not only are clients not

having to wait as long for consultations with psychiatrists, but the staff are gaining experience in staffing cases in

a multidisciplinary setting. This is both exciting and capacity building for all involved.

The agency and I look forward to another successful and productive year with adult clients in the coming fiscal

year.

Respectfully submitted,

Laurie Knutson, MSSW, RSW

Armand Giguere


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6.0 Children’s Mental Health Services Report I am very excited to start my sixth year with NOSP as Program Supervisor for Children's Mental Health. My

goal will be to work with our families, community partners, board, management and frontline workers to provide

the best service possible to our clients and communities.

It is a very exciting time in Children's Mental Health with abundance of highly researched "best practices"

programs available to us. I look forward to leading and supporting our agency's Children’s workers in these best

practices. For the first time in the district, we have a client from Longlac transitioning into the intensive

behavioral intervention program! This client will receive this service in their OWN community. This will be a

first for the district, and boy will we celebrate when it is actually up and running!

Some other exciting news is the "Second Step" program. I have heard rave reviews from the Longlac and

Schreiber schools. One of my goals for the Fall will be to support our staff in providing this program to schools

throughout the district. Triple P programs are still going strong and with an added bonus. Canadian Pacific

Railway has donated a $100.00 cheque in support of this program. Thank you C.P.R.! I once heard this quote

"It's better to walk slowly forward then to just stand still." I often think of this quote in everyday life. Sometimes

we get comfortable in life and think that we have accomplished what we need to in order to get by but really,

there is always room for growth, adventure and new beginnings! Respectfully submitted,

Sheryl O’Reilly

This year was a very intensive and productive year of strategic planning and implementation of new directions

for children’s mental health services. Counsellors began the year with a change from carrying a mixed adult and

children’s caseload to dedication to children and families. We started this year with 304 clients, received 465

new and re referrals and carried an average active caseload across sites of 375 clients, with 57% receiving

children’s mental health intervention services, 21% receiving intensive services, I in TAPP-C, 16 in 0-6 program

and 12% in Triple P parenting programs.

One major direction for the district is implementation of a full range of Triple P Parenting programs for families

of children from infancy to age 17. Building and supporting the positive capacity of parents to parent is key to

building resilience in children and reducing occurrence rates and severity of children’s mental health problems.

We have enough staff trained in all levels of Triple P so that we can provide individual and group programs in

every community.

We trained counsellors in the Caring Dads program which is a group treatment for dads who have been abusive

in family relationships. The goal for these dads is to build empathy and learn how to fully care for and engage


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positively with their children. Children’s services picked up this program because we know that these dads

frequently stay in contact with their children even when not living with them. One case manager in Nipigon ran

and completed a pilot group with referrals and support from a local CAS worker. Because the group work is

intensive and we need to ensure safety first for mothers and children, we need partners in other communities to

be able to offer this group elsewhere.

Families and school boards and teachers want us to be in the schools delivering services for their

children/students. CMH counselors are running Second Step (an interactive anti bullying social skills program)

from JK-K+SK to grade 5 in classrooms when invited, and providing in- class seminars on bullying, self image

and other special request subjects . Intake workers and counselors also see children and teens individually for

intake or counseling at school when this makes services more accessible for clients. NOSP has partnered with

csd Aurore boreales to increase French language service support to their schools and for French first language

children and families.

The North Shore Early Intervention worker and program transferred into NOSP in January which means we now

provide children’s mental health and developmental services for 0 to 6 populations. We welcome Cathie smith

who has been serving district preschool children for many years before joining NOSP this year, and we look

forward to filling the Marathon/Manitouwadge EIP vacancy.

Thank you to everyone for making this such a positive year of growth in training and agency program

development and for continuing to provide depth and excellence in your clinical work with children and families.


Alison Arthur

7.0 Rural Children’s Services Partnership Report

This year saw the beginning of Future Directions implementation for ISNC. Our Site Management Committee

expanded with the addition of Wesway, and became the Rural Children’s Services Partnership which now works

as a subcommittee of LSSMT. The travel team of Resource Group therapists began scheduling their own client

visits and community schedules as we prepared for local case managers to move out of their role as lead case

managers for all ISNC clients. Instead, case managers will retain their role as central access and intake workers

for children’s services half time and take up a children’s counsellor role half time with NOSP.

As of April 1, 2010 we had 534 clients and during 2010-11, 253 clients were referred for service and we closed

197 cases. At March 31st, 2011 we had 746 open clients. Seventy two % of the referrals were for multiple service

requests from our Resource Group and of these 17.5% were also referred for children’s mental health at NOSP

or Early Intervention Program.

Transitions and change are always difficult to navigate, and I want to express my respect and appreciation for

our team of therapists and case managers. Everyone worked collaboratively to implement Future Directions tasks

as required and maintained a consistently high standard of care for our clients and exceeded our service targets

for our MCYS service contract. I also want to thank RCSP members who gave much needed support and

leadership, and who remain committed to our program and services and to advocacy for rural children and

families.



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Alison Arthur

8.0 Senior Volunteers Programs Report

There has been exciting growth in our Volunteer numbers this fiscal year for NOSP’s Senior Volunteer in

Service (“Friendly Visiting”) and Home Maintenance Programs. We have risen from six to twenty-four,

expanding services from the Geraldton and Nipigon communities to Nakina, Schreiber, Terrace Bay,

Marathon and Manitouwadge. Developing a formal process for volunteer and client intake, including client

referral forms has occurred and been distributed to regional hospitals, clinics, etc. We now have the

capability to receive referrals and properly match them with one of our Volunteers. Professional contacts

made while networking with other community services and agencies across the region will assist us in

collaborating for volunteer training, as well as in receiving client referrals.

A number of steps to create public awareness for the SVIS/HM Programs occurred, including being featured

on the front page of several local newspapers. Flyers mailed out across the North Shore resulted in a number

of inquiries and referrals. Information sessions in communities across the district promoting our SVIS/HM

services to potential clients as well to spread a recruiting message took place.

Volunteer training has increased over the past year to include two workshops and an Annual Conference.

The Annual Conference is expected to be attended by 15 volunteers from across the district, and will include

a motivational speech from Hugh Walker, a workshop on the mental health benefits of gardening (self-care

techniques), and a guest-speaker from the Thunder Bay Alzheimer Society who will provide training to the

volunteers on techniques for working with clients suffering from dementia. This training will increase the

level of professionalism and pride among our volunteers, and improve the quality of services we offer.

A Volunteer Handbook has also been developed, and will act as a reference manual on NOSP volunteer

policies, including mileage allowances etc, and a directory for senior’s services in the region will be

beneficial and brings a level of professionalization to the Programs.

We look forward to another year of providing “Friendly Visiting” and assistance with home maintenance to

our district communities.


Chelsea DeGagne Alison Collins

Volunteer Coordinator Director – Human Resources & Administrative Support


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9.0 Quality Improvement Report

The Quality Improvement Committee continued its work this year to focus on improving services to our clients

and community. The QIC has representation from Management, Clinical Staff, & Program Assistants which will

meet on a quarterly basis throughout the year. Focus areas for this year:

Client Satisfaction Questionnaire (CSQ)

Referral Source Satisfaction Questionnaire (RSQ)

Employee Satisfaction Questionnaire (ESQ)

Researching Evidence Based Best Practices for Children’s & Adult Mental Health Interventions;

Registered as Accredited Member of Children’s Mental Health Ontario & Associate Member of Family

Services Ontario

Completing a preliminary checklist of clinical file to determine how the agency is meeting Accreditation

Standards

Review of Clinical Policies and ensuring that policies meet best practices, legislation & accreditation

standards

Exploring Client Session Questionnaire to implement in the agency

Summary of CSQ, RSQ & ESQ Results:


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10.0 Professional Development & Wellness Report The Professional Development and Wellness Committee has met quarterly throughout the year. In addition to

finalizing the terms of reference, the committee has tackled the process of updating the 3-year professional

development and wellness plan first approved in 2009. We are pleased that a number of the original targets have

been met either for both the staff or for the agency.

It was decided by the committee that the concept of wellness was being short-changed by being in the same plan

as professional development. Currently the new three-year plan for agency and staff wellness and the

professional development plan for 2011-2014 are in process.

The committee would like to thank outgoing members (Lea Peacock, who vacated a position after her

educational leave) and Micheline Assad who completed her two year term for their excellent contributions to the

committee. We are pleased that Michele Gilbert and Mireille Robert have been added to the committee. Many

thanks also to Ashley Gile who effectively co-chairs this committee.


Laurie Knutson

11.0 Health & Safety Committee Report The Health & Safety Committee has continued to meet over the past fiscal year, and has made great strides

within the Agency. Monthly site inspections commenced at the beginning of 2011, with our Health & Safety

Reps completing them. Each office now has a Fire Safety Plan, and the local Fire Departments were extremely

helpful in doing inspections at each site to guarantee that the Agency is compliant with requirements. November

2010 saw both the Health & Safety Committee and Office Reps trained in Hazard Awareness and Control

facilitated by a consultant for the Public Services Health & Safety Association. Additional training in the form

of Basic Certification will be undertaken by both Co-Chairs this Fall. NOSP Health & Safety policies were

drafted, reviewed and implemented, and steps are being taken to have an Ergonomic Assessment fulfilled for all

staff to ensure employees have a safe and ergonomically correct workstation. The Committee works well

together, and each meeting is very productive.

The Health & Safety Committee continues to be committed to improving, and maintaining health and safety

conditions in the Agency. Remember - Safety is as simple as ABC…Always Be Careful!

Submitted by Co-Chairs – Adam Presenger & Alison Collins


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12.0 Services en français

Les Programmes de counselling Nord du Supérieur offrent les services aux communautés de Geraldton, Longlac,

Marathon, Manitouwadge, Beardmore, Nakina et Terrace Bay, qui sont des communautés désignés sous la Loi

sur les services en français. Au cours de cette année, nous avons travaillé pour améliorer notre accès aux clients

et partenaires communautaires francophones dans les domaines suivants :

Nos clients sont capables de rejoindre un employé bilingue au point d’accès à travers notre système

téléphonique et réception.

Les formulaires d’admission et les rapports cliniques principaux peuvent être disponibles en français sur

demande.

Nous avons des employés désignés qui sont disponible pour offrir des services de counselling dans les

communautés désignés sous la Loi sur les services en français ;

Nos dépliants et notre site web (www.nosp.on.ca) ont été traduits en français et sont disponible dans chaque

un de nos bureaux. Dépliants ont été distribué à nos partenaires communautaires francophones

Des présentations sur des sujets reliés à la santé mentale des enfants ont été faites à des écoles francophones;

Grâce à une subvention du Ministère des services à l’enfance et à la jeunesse nous avons été capable de

distribuer de l’information au clients en français et faire des présentations au parents des enfants dans des

écoles francophones pour promouvoir le programme Triple P (Programme positif pour parents) ;

Des programmes et matériels pour enfants ont été achetés pour les clients francophones.

Les Programmes de counselling Nord du Supérieur continue a travaillé vers le but d’être une agence qui offre

des services de counselling dans la langue française dans les communautés désignés sous la Loi sur les services

en français.

Concours d’affiche de Programme de Counselling Nord du Supérieur « Non à l’intimidation! »

Programmes de Counselling Nord du Supérieur félicite les lauréats régionaux du concours d’affiche anti-

intimidation « Non à l’intimidation »! Au cours des derniers mois, PCNS a travaillé avec les écoles élémentaires

de langue française afin de mieux sensibiliser les élèves sur les effets de l'intimidation et de répandre le message

« On en parle! On le rapporte! On l’arrête! » Beaucoup d'élèves de la maternelle à la 8e année ont mis leurs

talents créatifs au travail en participant au concours d’affiche d’anti-intimidation du PCNS. Un candidat a été

choisi parmi chaque école participante dans chaque catégorie (niveau 1 : de la maternelle à la 3e année et

niveau 2 : de la 4e à la 8

e année) et la meilleure affiche de chaque école a ensuite été affichée en ligne au site web

www.nosp.on.ca.

Linda Houston, la coordonnatrice de projet anti-intimidation affirme «Nous sommes ravis de la qualité de tous

les œuvres d'art qui ont été soumises à ce concours par nos élèves des écoles de langue française. Il est apparent

que les élèves ont compris les présentations qui ont été données par le personnel de PCNS dans la salle de classe.

Les enfants ont saisi le message! »

Le jury régional a eu lieu le 11 mars pour sélectionner un gagnant de chaque niveau dans les régions de

Greenstone et de la Rive-Nord. Les artistes sélectionnés de la région de Greenstone sont Alexa Lapointe (3e

année) et Danica Pineault (6e année) de l’école Notre-Dame-de-Fatima à Longlac. De la Rive-Nord, les artistes

sélectionnés sont Graham Watson (2e année) de l’école catholique Val-des-Bois à Marathon et Jessie Scott (4

e

année) de l’école catholique Franco-Terrace à Terrace Bay

http://www.nosp.on.ca/

http://www.nosp.on.ca/


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13.0 Financial Snapshot as of March 31, 2011

Sources of Revenue 2011 2010

Operating $ 2,472,803 $ 2,451,778

Other one time or transfers $ 47,439 $ (3,900)

Repayable to Ministries and other agencies $ (111,190) $ (118,291)

Interest $ 1,545 $ 1,092

Other Revenue $ 20,235 $ 6,324

$ 2,430,832 $ 2,337,003

Expenditures

Salaries and wages $ 1,227,902 $ 1,217,207

Benefits $ 341,913 $ 301,069

Building occupancy $ 195,242 $ 192,221

Office administration $ 207,454 $ 188,897

Professional fees - client $ 53,784 $ 64,934

Purchased services and other professional fees $ 19,957 $ 62,596

Staff, board training & travel $ 119,923 $ 85,557

Other program supplies and expenses $ $ 4,934 $ 963

$ 2,173,109 $ 2,113,444

Allocated administrative expenses $ 247,034 $ 218,415

$ 2,420,143 $ 2,331,859

Excess of revenue over expenditure $ 10,689 $ 5,144 A full copy of NOSP’s audited financial statements will be available at the Annual General Meeting.


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14.0 Service Activity

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15.0 Our Employee Service Awards

16.0 Our Volunteers

“Those who can, do. Those who can do more, volunteer. ~Author Unknown”

Helen Mehaffey – Geraldton Gae Guillemette – Geraldton

Jo Ann Rotz – Nakina Remi Levesque – Nakina

Gaetane Roy – Nakina Gloria Marier – Dorion

Iris Smith – Dorion Caroline Brochu – Nipigon

Shirley Nelson – Nipigon Warren Pearen – Terrace Bay

Catherine Wittacker – Terrace Bay Pam McKeever – Schreiber

Preston McKeever – Schreiber Kyle Drake – Marathon

Carol Baye – Manitouwadge Jennifer Budden – Manitouwadge

Winfield Budd – Manitouwadge Colette Gareau – Manitouwadge

Barbara Olson – Manitouwadge Jacqueline Robillard – Manitouwadge

Don Ross – Manitouwadge Lynne Sawles – Manitouwadge

Linda Thomson – Manitouwadge

Margie Rondeau – 20 Years

Alison Collins – 20 Years

Kim Aquino – 20 Years

Laurie Knutson – 5 Years

Adam Presenger – 5 Years

Documents

Our Experience with the CEC F-98-08 DW10 Nozzle Coking Test