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How do you distil the learning from 100 years of sterling business service into a single word? You can’t, however, if one thread runs through all those years it is the importance of forging strong, ongoing relationships with our clients.

More than anything, this is what describes and distinguishes the BDO approach to client service. Relationships, a real sense that this connection will grow and deepen over time, highlights our long experience in Queensland and underpins everything we do today.

Relationships, by necessity, require greater client knowledge and dedication. At BDO we work harder to know our clients, their organisation and the industry they operate in. Significance is placed on being responsible and reliable, honouring promises and commitments, and maintaining open and frank communication.

Using this approach we enjoy enduring relationships with our large and diverse client base, from corporations to individuals, across a broad array of industry sectors.

As ‘partners’ in their business our role is to constantly look for innovative ways to help our clients maximise growth opportunities, improve processes and avoid costly pitfalls. We regard exceeding client expectations as our biggest reward.

Today, BDO has the global reach, capacity and breadth of services many clients require in an increasingly complex world. However, we never lose sight of our sole purpose and reason for being: at all times to be the adviser our clients can trust and turn to, for simple, uncomplicated and actionable answers to often difficult and confusing business issues.

With a Queensland heritage tracing back to 1913, the powerful BDO relationship driven approach has worked wonders for our clients for a century.

OUR SOLE PURPOSE

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THE PERFECT FIT

The best of both worlds: often desired, seldom achieved. Yet current BDO clients time and again speak in glowing terms of having achieved this rare combination. How do we achieve this? By combining the capabilities and depth of services of a large global firm, with the approachability and relationship driven style of a local firm.

To address each of our client’s unique needs, we have developed a distinctively different approach to the way we do business:

Understand

Every business is complicated and different. We begin by listening, really listening, and learning. We get to know you, your organisation and goals, as well as the peculiarities of the market in which you operate. We build a complete picture. Over time we work to achieve a genuine partnership while contributing in a whole range of innovative ways to support you in realising your goals.

Relate

Our relationship driven approach underpins everything we do. At BDO it is about more than just getting the job done, we build enduring relationships that evolve as your business does. It is all about developing a relationship you can trust to deliver the value you need - all the time, every time.

Add value

Numbers are important in any business. BDO is the world’s fifth largest full service accounting and business advisory network. With more than 54,000 people worldwide, our vast network of people and resources means we are big enough to provide industry leading expertise, yet small enough to deliver a personal tailored solution. Time and again this depth of knowledge and resources helps provide the right solutions for our clients.

Our Queensland team consists of over 500 highly skilled accounting, taxation and advisory professionals all working for our clients’ financial success. Should a particular need arise, we can provide specialists from any part of our organisation at any time.

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WITH YOU EVERY STEP OF THE WAY

BDO’s team of specialists possess industry knowledge and understanding of the key issues in your sector, so there is no question BDO’s world class services will add value to your business. With such a comprehensive offering, the real question is, what could we be doing for you?

Audit

We have one of the largest, dedicated audit services teams in Australia. Whether your business is an emerging enterprise or operating on the international stage, our deep technical knowledge can provide you with a robust and independent audit. Tailored to your needs, our audit methodology is based on international best practice so you can be confident that the highest standards of financial reporting are met.

Tax

Navigating the complex tax landscape can be difficult but our dedicated team of tax specialists and advisers will help your organisation by providing expert advice and support. Our focus on corporate, international and public and private sector clients provides us with a deep understanding of the issues and key drivers behind the needs of businesses in these markets. We provide tailored solutions based on indepth industry knowledge, as does our large and experienced indirect tax team. From the GST to various government duties, rebates, tax offsets and export incentives, we can help you capture opportunities and manage risks.

Advisory

With a very wide range of specialist services, we can help improve, streamline and increase the efficiency of virtually every part of your organisation and operations. Our specialist advisory services include Advisory Accounting Solutions, Business Recovery & Insolvency, Consulting, Corporate Finance, Environmental Sustainability, Family Business, Forensic Services, International Business, Private Clients, Private Wealth Advisory and Risk Advisory.

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At BDO each and every client is different with a compellingly different story to tell and set of business challenges to overcome.

This is why ‘Putting ourselves in your shoes’ is such a powerful and successful business philosophy. As you will see, it has been proven to work time and again, across an impressive range of products and services, for a large and diverse client list.

Harvey Lister Chairman, AEG Ogden

AEG Ogden is a Brisbane-based operation that now manages sports stadiums, convention and exhibition centres, concert arenas and live theatres worldwide, employing thousands.

Over its entire 30 year history, through all the incredible growth and expansion, Harvey’s company has relied on one trusted business adviser and accountancy firm, BDO.

In his own words, “Not a single major decision has been taken in all that time without consulting BDO”. Why? Maybe it’s the closer business relationships we build. Or maybe it’s the breadth of services we offer.

We deliver AEG Ogden ‘best practice’ advice on governance, business structuring, joint ventures, acquisitional due diligence and international establishment, while also looking after tax advice and audits.

SEVERAL CLIENTS WE’VE HELPED SHINE

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Martin Roller MD, Brisbane BMW

Since 1999, Martin and his team have expanded from one dealership to three, adding Westside BMW and Lamborghini Brisbane. It’s a great ‘hands on’ success story in a tough retail environment and BDO has been by their side since the beginning.

As Martin says, “BDO was always there to help us. I had a true sense from early on that our success was their success. To this day, they’re in this business at the highest possible level”.

BDO supports Brisbane BMW in a whole range of ways from taxation and daily operational matters, to corporate structuring and governance, to long-term strategic thinking and planning.

Scott Hutchinson Chairman, Hutchinson Builders

At BDO we’ve been a valued part of the Hutchinson success story since 1999. The same partners who serviced the business from day one, service it today. This results in what Scott describes as “wonderful management continuity” allowing us to build a deep understanding of every facet of our client’s business.

In Hutchinson’s case this means delivering invaluable taxation and financial structuring advice on massive joint ventures where the risks and opportunities are often counted in tens of millions. “BDO gives us greater confidence when we’re heading into new territory,” says Scott.

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Robin Levison CEO, Industrea Limited

In the early days super successful Queensland engineering/mining supply firm, Industrea Limited were really struggling. “We needed a financial services firm who would really work with us, who understood how much more difficult it can be for small business,” says Robin Levison. That firm was, and still is, BDO.

One reason is the quality of our partners and the people we employ. Robin calls them “down to earth, intelligent, decent people. They were really helpful and gave us good advice to meet our regulatory obligations when we really needed it”.

Others maintain it’s the BDO range of services - BDO’s primary responsibilities with Industrea are audit and taxation, but we also add value with expert corporate advisory, business strategy, international expansion and industry-specific services.

*As of December 2012, Robin Levison is no longer the CEO of Industrea Limited following its acquisition by GE.

Fiona Berkin MD, Morris Corporation

Morris is Australia’s largest privately owned provider of ‘Industrial Hospitality’, principally servicing remote mining sites all over Australia and doing it all ‘yesterday’.

At BDO we’ve played a key role in the Morris Corporation success story since 2010. In Fiona’s words we share the crucial Morris attribute of “delivering expert, timely and proactive responses at competitive prices”.

We’ve helped keep Morris booming by organising a large private equity injection and new banking arrangements, as well as adding value on IT, corporate advisory, taxation, audit and HR matters.

From Fiona Berkin’s perspective that makes us more than another supplier, instead we are a “trusted strategic partner”.

*As of August 2012, Fiona Berkin is no longer MD of Morris Corporation.

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Mike Murphy CEO, QT Mutual

QT Mutual has a great story to tell. Yet it’s a story with small beginnings. In 1975 when Mike began work as a junior accountant with the then Queensland Teachers Credit Union, the organisation had few financial products and a limited membership. Today, QT Mutual boasts over 75,000 customers and an asset base of $1.3 billion.

At BDO we’ve played an integral part in this success story for more than 30 years. Mike describes the BDO culture as “all about providing a professional service, a telling blend of the technical and commercial, at realistic cost”.

We have long provided high end audit services and taxation advice to QT Mutual, and added value on matters as varied as the bank’s risk management system through to its business valuation.

Peter Maher CEO, St Vincent de Paul Society Qld

Peter Maher ultimately counts his success in lives lost and regained. Meeting that aim means he oversees more than 350 full time staff, over 8,000 members and volunteers, and manages assets in excess of $84 million with annual income of $57 million including sales derived from more than 120 individual Vinnies shops.

“Since engaging BDO as our auditors, our financial reporting has gone from one page and two pie charts, to comprehensively meeting Australia’s toughest accounting and reporting standards. This improved governance, transparency and accountability has helped grow our government funding from 4% to 25% of annual revenue,” says Peter.

“BDO understands our business having walked alongside us for many years now.”

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This publication has been carefully prepared, but it has been written in general terms and should be seen as broad guidance only. The publication cannot be relied upon to cover specific situations and you should not act, or refrain from acting, upon the information contained therein without obtaining specific professional advice. Please contact the BDO member firms in Australia to discuss these matters in the context of your particular circumstances. BDO Australia Ltd and each BDO member firm in Australia, their partners and/or directors, employees and agents do not accept or assume any liability or duty of care for any loss arising from any action taken or not taken by anyone in reliance on the information in this publication or for any decision based on it.

BDO (QLD) Pty Ltd ABN 45 134 242 434 is a member of a national association of independent entities which are all members of BDO Australia Ltd ABN 77 050 110 275, an Australian company limited by guarantee. BDO (QLD) Pty Ltd and BDO Australia Ltd are members of BDO International Ltd, a UK company limited by guarantee, and form part of the international BDO network of independent member firms. Liability limited by a scheme approved under Professional Standards Legislation (other than for the acts or omissions of financial services licensees) in each State or Territory other than Tasmania.

BDO is the brand name for the BDO network and for each of the BDO member firms.

© 2013 BDO (QLD) Pty Ltd. All rights reserved.

1300 138 991 bdo.com.au

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