Our Proposed IT Strategy (2006 – 2011)

IR Confidential & Proprietary • Do Not Distribute

Our Proposed IT Strategy (2006 – 2011)

Developing Optimal IT Strategy Through Business Context, Applications, Technology Infrastructure, Organisational Capability and Governance

Document: IT Strategy Plan – RecommendationsVersion 1.01 DRAFT12 June 2006

s

Stephen Law

Strategic Technology & E-Business Manager

Inland Revenue, New Zealand

2006 Inland Revenue. All rights reserved. Confidential & Proprietary Document.

2

CR FV GAP

B A T O G

IT Strategic Plan

REC

FutureVision

Current

Future

Gaps

TransformationPlan

Development of a Plan to Close the Gap

Snapshot of the Current

Reality

1

2

3

Development of a Future Vision

4

Final Report, Stakeholder Presentation, and Communication

IT Strategy Plan Approach has Four Phases


3

CR FV GAP

B A T O G

IT Strategic Plan

RECAn optimal IT strategy must comprehend the business context, applications, technology, organisational capability and governance.

B

TO

ITStrategy

BusinessContext

ApplicationPortfolio

TechnologyInfrastructure

OrganisationalCapability

Governance& Funding G A

The state of IR’s business applications and their ability to support today’s and tomorrow’s business

The degree of simplicity, uniformity and sufficiency that IR’s technology infrastructure represents

The realities associated with IR’s business and their implication on its IT function

The readiness of IR’s human assets to perform

consistently with the needs of the organisation

The decision-making process and its impact on IT’s ability to meet

its objectives

The dynamics of the Revenue and Tax industry


4

CR FV GAP

B A T O G

IT Strategic Plan

RECOur applications and technology have served us well but are no longer sufficient to deliver Our Way Forward and support the new operating model

• Successful IT project delivery track-record but 18 month legislative deployment timeframe

• The strong business value of FIRST is compromised due to its tightly integrated architecture

• Difficult to integrate FIRST with commercial solutions

• Recent IT investments have been implemented on a project basis by individual business units resulting in duplicate functionality

• Proliferation of IT infrastructure

Where we are today

Our IT strategy will close the gapOur IT strategy will close the gap

Where we want to get to

• Preserve the business value of FIRST by removing integration barriers

• IR realises benefits from cost saving and flexibility through IT infrastructure commoditisation

• IT capability is deployed to maximise reuse

• Exploit commercial off-the-shelf applications where appropriate

• Optimised end-to-end IT applications and technology support processes


5

CR FV GAP

B A T O G

IT Strategic Plan

RECThe Gaps we identified

B

TO

ITStrategy

G A

A.1 FIRST

A.2 Customer RelationshipManagement

A.3 Workflow / Business Process Management

A.4 Case Management

A.5 Business Intelligence

A.6 Knowledge and Enterprise

Content Management

A.7 E-Business

A.8 Joined up services / Data Sharing

A.9 Dealing with Paper

A.10 Human Resource Management

A.11 Financial Systems

A.12 Telephony

T.1 Workspace Enhancement

T.2 IT Infrastructure Optimisation

T.3 Security

G.1 IT Planning and Investment Management

G.2 Investment Portfolio Management

G.3 IT engagement with Business & other Agencies

O.1 IT Organisation Capability

O.2 IT Service Management

O.3 Software Development Lifecycle

Applications

Technology

Organisation

Governance

Business

The intent of the IT Strategy is draw on the current business

reality and desired future state. The IT Strategy is not

intended to identify or address business gaps


6

CR FV GAP

B A T O G

IT Strategic Plan

RECIT Transformation Initiatives

Reduce manual intervention

through self-service and

end-to-end automation

Enhance customer service through more effective and efficient productivity solutions

Provide intelligence to tailor actions based on

risk and customer behaviour

Make the best use of IR’s financial and human resources

Transform FIRST into an easy-to-use agile and

open platform

Zero Touch

Human Touch

Intelligent Business

Managing IR Resources

Transforming FIRST

Initiatives to support Business Transformation

Initiatives to support IT Transformation

Provide an agile and optimised technology

infrastructure that cost effectively meets the business capacity and

availability needs

Ensure IT skills and capability are in place

to meet business needs

Create an IT governance and funding structure to ensure cost

efficiency and continuous

improvement in IT service delivery

TechnologyOptimisation

ITOrganisational Capability Enhancemen

t

IT Governanceand

InvestmentManagement

OurWay

Forward

Our Strategi

c Directio

n

A GT O

Legislative Initiatives

Documents

Our Proposed IT Strategy (2006 – 2011)