OUR SERVICE COMMITMENTWELCOME TO THE INDUSTRY TR AINING AUTHORIT Y. YOUR TICKE T TO THE SKILLED TR ADES IN BC .

At the Industry Training Authority (ITA), we build

the trades that build BC. Working on behalf of the

provincial government, we issue credentials, manage

apprenticeships, set program standards and are

continuously working towards increasing opportunities

in the skilled trades for British Columbians.

If you are looking to become an apprentice, wanting to be an employer sponsor or simply wishing to learn more about the apprenticeship system, we are here to assist you.

Our goal is to provide you with easy to access information, personalized to your needs. Our in-house Customer Support team is here to assist you on the phone, through email, or in-person. We have Apprenticeship Advisors located across the province who can meet directly with you, some of whom have expertise supporting Aboriginal communities. As well, we have Managers of Industry Relations working to refine our programs to best meet the needs of industry.

We are collectively here to provide you with the tools and direction you need to navigate our provincial skilled trades system. You can expect efficient, timely, and personalized service from every member of ITA.

ITA works in partnership with the provincial government and other levels of government to deliver on recommendations outlined in B.C.’s Skills for Jobs Blueprint and the McDonald Report to continuously improve the apprenticeship system, and find new innovative ways to serve you better.

TO SKILLED TRADES IN BC.

OUR COMMITMENT TO WORLD CLASS APPRENTICESHIP

We want to make it easy for you to access the information you need, so we promise to:

• Be accessible by phone, online, and in-person in your region.

• Listen to your needs, whether you are an apprentice, employer sponsor, or member of industry.

• Respond with clear, accurate, and timely information.

• Provide support as you navigate your apprenticeship or as you build your business.

• Continuously improve our services and information.

OUR PROMISE TO YOU

1 | OUR SERVICE COMMITMENT

At itabc.ca, youth, apprentices, employers, training providers, and industry can find all the

information they need to effectively navigate the trades training system in BC. Youth can

explore what trades are available to them, apprentices can chart their apprenticeship pathway,

employers can discover how to hire the best apprentice for the job, and industry members can

stay in touch with trades training and industry news.

We invite you to discover the skilled trades by exploring our website, and to decide how best

ITA can serve you and your personalized needs.

Connect and engage with us on our various

social media channels to stay up to date on the

latest industry news, and to learn more about

apprenticeship in BC.

CLICK ITABC.CA

ENGAGE SOCIAL MEDIA

CHOOSE HOW YOU WOULD LIKE TO GE T IN TOUCH.CLICK. ENGAGE. CONNECT. SUBSCRIBE. VISIT.

TO SKILLED TRADES IN BC.

2 | OUR SERVICE COMMITMENT

Looking for someone to help you in your community? ITA has regional Apprenticeship

Advisors across the province to support local skilled trades apprentices and employers. Find

the Apprenticeship Advisor closest to you—all you need is your postal code.

Do you want to learn more about how ITA works with industry? Feel free to contact any of our

Managers of Industry Relations to better understand each industry’s needs in BC and to learn more

about how they are working to ensure we have the right skilled workers where they are needed.

CONNECT LOCALLY

Keep up to date on ITA in action as well as other trades and industry news by subscribing to our

quarterly newsletter, Trades Talk.

SUBSCRIBE TO TRADES TALK

TO SKILLED TRADES IN BC.

3 | OUR SERVICE COMMITMENT

Our customer experience representatives are accessible, from 8:00 a.m. to 4:30 p.m. PT,

Monday to Friday, and can provide you with quick and easy access to information regarding all

of ITA’s services. Call or email us today for information on training and apprenticeship, including

registration, examinations and certification, or to answer any other questions you may have.

CONTACT EMAIL OR CALL

778.328.8700 OR CALL TOLL FREE IN BC: 1.866.660.6011CUSTOMERSERVICE@ITABC .CA

We are happy to serve you in-person at our Richmond Customer Support Centre, and through

our regional Apprenticeship Advisors, who are available to serve you in communities across

the province.

VISIT CUSTOMER CENTRE

ITA’S CUSTOMER SUPPORT CENTRE8TH FLOOR – 8100 GRANVILLE AVENUE, RICHMOND, BC V6Y 3T6

We are always looking to be better at what we do. Our goal is to anticipate and understand your needs so we can better assist you. We welcome your feedback so we can improve our service and continue to build on British Columbia’s strong apprenticeship system.

TO SKILLED TRADES IN BC.

WE VALUE YOUR FEEDBACK