Outsourcing, the Ukraine and Outsourcing, the Ukraine and other Tall Tales of Adventureother Tall Tales of Adventure

John Nemanic MBA, Chairman, John Nemanic MBA, Chairman, Hostopia.comHostopia.com Inc. Inc.

December 14December 14thth, 2005 , 2005

Ongoing Management Ongoing Management Is the Most Important Is the Most Important Key Success Factor Key Success Factor

for Outsourcing Projectsfor Outsourcing Projects

AgendaAgenda

• Past Success StoriesPast Success Stories

• Recent Success StoriesRecent Success Stories

• We take the Plunge…We take the Plunge…

• Lessons LearnedLessons Learned

• Final thoughtsFinal thoughts

Past Success Stories (Part 1)Past Success Stories (Part 1)

• Internet Direct Canada Inc.Internet Direct Canada Inc.

• InceptionInception

• GrowthGrowth

• SuccessSuccess

Past Success Stories (Part 2)Past Success Stories (Part 2)

• Tucows Inc.Tucows Inc.

• InceptionInception

• GrowthGrowth

• SuccessSuccess

• Toll on Personal LifeToll on Personal Life

Recent Success StoriesRecent Success Stories

• Hostopia, Inception, Growth, SuccessHostopia, Inception, Growth, Success

• Great Story – Why Outsource? Great Story – Why Outsource?

• What is Geeks for Less?What is Geeks for Less?

• Ukraine vs. Russia – Where? Ukraine vs. Russia – Where?

Simplified Map of UkraineSimplified Map of Ukraine

GeeksforLessGeeksforLessStaffStaff

We take the Plunge…We take the Plunge…

•First trip to Ukraine Nov. 2003First trip to Ukraine Nov. 2003

•2 Years Later: Dec. 2005 2 Years Later: Dec. 2005

Lessons LearnedLessons Learned (first) (first)

• Keep key core team of the Keep key core team of the developers onshoredevelopers onshore

• Manage the Workflow and ProjectsManage the Workflow and Projects

• Create Clear and Precise Create Clear and Precise SpecificationsSpecifications

Lessons LearnedLessons Learned (continued)(continued)

• Language, Culture, Work habitsLanguage, Culture, Work habits

• Onshore staff = Security!Onshore staff = Security!

• Management of total costManagement of total cost

and commitmentsand commitments

Final Thoughts Final Thoughts • Ongoing Management Is the Most Ongoing Management Is the Most Important Important

Key Success Factor for Outsourcing Projects Key Success Factor for Outsourcing Projects

Questions?Questions?

ReferencesReferences• http://eng.maidanua.org/http://eng.maidanua.org/

• www.managingoffshore.comwww.managingoffshore.com

• www.trestlegroup.com/documents.htmlwww.trestlegroup.com/documents.html

• www.businessweek.com/print/magazwww.businessweek.com/print/magazine/content/04_ine/content/04_45/b3907090_mz054.htm?chan=gl45/b3907090_mz054.htm?chan=gl

• www.informationweek.com/story/showArticle.jhtmlwww.informationweek.com/story/showArticle.jhtml?articleID=54201364?articleID=54201364

LinksLinks• Geeksforless Contact Information:Geeksforless Contact Information:• Canadian Head Office Canadian Head Office • Mr. Glen BeerMr. Glen Beer• GeeksForLess Inc.GeeksForLess Inc.• 5915 Airport Road, Suite 110 5915 Airport Road, Suite 110 • Mississauga, Ontario, CanadaMississauga, Ontario, Canada• L4V 1T1L4V 1T1• Phone: 416-883-3030 (office)Phone: 416-883-3030 (office)• 204-291-9181 (cell)204-291-9181 (cell)• E-mail: gbeer@geeksforless.comE-mail: gbeer@geeksforless.com• www.geeksforless.comwww.geeksforless.com

• Headquarters:Headquarters:110 East Broward Blvd., Suite 1650110 East Broward Blvd., Suite 1650Fort Lauderdale, Florida 33301Fort Lauderdale, Florida 33301

• Canadian Operations:Canadian Operations:5915 Airport Road, 11th Floor5915 Airport Road, 11th FloorMississauga, Ontario L4V 1T1Mississauga, Ontario L4V 1T1

• Telephone: 1 800 322 9438Telephone: 1 800 322 9438Fax: 1 800 979-9587Fax: 1 800 979-9587Email: sales@hostopia.comEmail: sales@hostopia.com

• http://www.hostopia.com/http://www.hostopia.com/contact_landing.phpcontact_landing.php