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“Overcoming Obstacles”
Gifts, Gaps and Gaffes: A Third Sector Perspective
Simon HumphreysScott Meredith
Introductions
Turning Point Scotland Services in Perth
Who we areHow we originated in PerthWhat we doWhat we will talk about
OWN
Help you to
Gifts
Multi Disciplinary Working
Access External Professionals
Utilise their Expertise
Honesty (Difficult Conversations)
Maintaining good Grades (CI)
Gifts
Use of Tools
PATH – Planning Alternative Tomorrows with Hope
Risk Management Meetings
Remaining Person Centred
Outcome Measuring Tools
GiftsPromoting Community Presence
Work Placements – BHF, Greyhound Rescue, Bikestation, Stagecoach
Opportunities – TPS Connects, LDAS, Citizenship, Housing Forums
Socialising – Disco’s, brunch club, SU led day trips, garden project
Gaps (we can plug)
Our own levels of knowledge and expertise:Observation
VigilanceRecording
Understanding
Other professionals knowledge of the individual and offending behaviour
Our own expectationsConsistency
Experience (proven)Local Knowledge
JIT – 22 Key Service Model CharacteristicsInspecting Bodies Standards
Keeping People Engaged
…and the gaps we can’t!
• Recreating a hospital environment• 24/7 support for a 25 hrs/p/week package• Responses and actions from others• Involvement of Third Sector in planning future
provision: i.e. TPS involvement in Low Moss Public Social Partnership.
• Funding – SDS, block contracts.
….there’s also gaps that we create.
By not fully informing service users or not fully addressing a difficult issue we can create ambiguity or create a gap that a service user can fill.
Gaffes
- Starting Dates could not be adhered to, being honest about this
- The support worker who asked the service users if he could go for a ciggie
- The support worker who phoned to ask where he would meet the service user.
- Forgetting to inform the Care Inspectorate of a change in e-mail addresses.
- Lack of research prior to community based event.