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Overview & Outlook for the P/C Insurance Industry: Trends, Challenges and Opportunities Golden Gate RIMS San Francisco, CA November 21, 2013 Download at www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

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Overview & Outlook for the P/C Insurance Industry:

Trends, Challenges and Opportunities

Golden Gate RIMS

San Francisco, CA

November 21, 2013

Download at www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist

Insurance Information Institute 110 William Street New York, NY 10038

Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

2

Presentation Outline

P/C Insurance Industry Financial Overview ROE Growth is Critical

Economic Factors Impacting Growth Regional Analysis

By Line Impacts

Catastrophe Loss Trends

P/C Growth Analysis: $25B+ Annual Increase in DPW Key Line/Region Growth Trends

Reinsurance and the Growth of Alternative Capital

The New Investment Reality The Challenge of Persistently Low Interest Rates

P/C Performance Analysis Combined Ratio Trends and Forecasts

3

Observations on Growth: 2014 & Beyond

Modest Growth Continues into 2014 ~4.0% annual growth expected Growth is very similar in both commercial, personal lines Above trend growth in HO, WC, E&S, Mortgage, Cyber, Terror (?) Energy, Health, Agriculture; Some mfg./const. segments

ROE Growth: Rate Trends Allow for Margin Improvement Some premium/profit growth driven by advanced data analytics

Economic Growth Exposure Formation = Wildcard Upside potential Enormous regional variations within the US

Large-Scale, Untapped Reservoirs of Risk Only 50-60% of US cat losses are insured Property residual market depopulation Flood post-NFIP reform (BW-12) Business interruption/Supply chain disruption & similar products

Tapering of Prior-Year Reserve Releases The well will eventually run dry—adding to pricing pressure What do the woes of Tower tell us?

4

P/C Insurance Industry Financial Overview

So Far, So Good:

Profit Recovery in 2013 After High CAT Losses in 2011-12

4

P/C Net Income After Taxes 1991–2013:H1 ($ Millions)

2005 ROE*= 9.6%

2006 ROE = 12.7%

2007 ROE = 10.9%

2008 ROE = 0.1%

2009 ROE = 5.0%

2010 ROE = 6.6%

2011 ROAS1 = 3.5%

2012 ROAS1 = 5.9%

2013:H1 ROAS1 = 8.2%

•ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 8.5% ROAS in 2013:H1, 6.2% ROAS in 2012, 4.7% ROAS for 2011, 7.6% for 2010 and 7.4% for 2009.

Sources: A.M. Best, ISO, Insurance Information Institute

$1

4,1

78

$5

,84

0

$1

9,3

16

$1

0,8

70

$2

0,5

98

$2

4,4

04 $

36

,81

9

$3

0,7

73

$2

1,8

65

$3

,04

6

$3

0,0

29

$6

2,4

96

$3

,04

3

$3

5,2

04

$1

9,4

56

$3

3,5

22

$2

4,5

09

$2

8,6

72

-$6,970

$6

5,7

77

$4

4,1

55

$2

0,5

59

$3

8,5

01

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13:H1

Net income is up substantially (+42%) from

2012:H1 $17.2B

-5%

0%

5%

10%

15%

20%

25%

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

:H1

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2013:H1*

*Profitability = P/C insurer ROEs. 2011-13 figures are estimates based on ROAS data. Note: Data for 2008-2013 exclude

mortgage and financial guaranty insurers.

Source: Insurance Information Institute; NAIC, ISO, A.M. Best.

1977:19.0% 1987:17.3%

1997:11.6%

2006:12.7%

1984: 1.8% 1992: 4.5% 2001: -1.2%

9 Years

2012:

5.9%

History suggests next ROE

peak will be in 2016-2017

ROE

1975: 2.4%

2013:H1 8.5%

A 100 Combined Ratio Isn’t What It Once Was: Investment Impact on ROEs

Combined Ratio / ROE

* 2008 -2013 figures are return on average surplus and exclude mortgage and financial guaranty insurers. 2013:H1 combined ratio including M&FG insurers is 97.9; 2012 =103.2, 2011 = 108.1, ROAS = 3.5%.

Source: Insurance Information Institute from A.M. Best and ISO data.

97.5

100.6 100.1 100.8

92.7

101.299.5

101.0

97.5

102.4

106.5

95.7

8.5%6.2%4.7%

7.9%7.4%

4.3%

9.6%

15.9%

14.3%

12.7% 10.9%

8.8%

80

85

90

95

100

105

110

1978 1979 2003 2005 2006 2007 2008 2009 2010 2011 2012 2013:H1

0%

3%

6%

9%

12%

15%

18%

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s Depressed Investment Environment to Generate Risk Appropriate ROEs

A combined ratio of about 100 generates an ROE of ~7.0% in 2012, ~7.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

Low CATs are improving ROEs

in 2013

8

ROE: Property/Casualty Insurance vs. Fortune 500, 1987–2012*

* Excludes Mortgage & Financial Guarantee in 2008 – 2012. Sources: ISO, Fortune; Insurance Information Institute.

-5%

0%

5%

10%

15%

20%

87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

P/C Profitability Is Both by Cyclicality and Ordinary Volatility

Hugo

Andrew

Northridge

Lowest CAT Losses in 15 Years

Sept. 11

Katrina, Rita, Wilma

4 Hurricanes

Financial Crisis*

(Percent)

Record Tornado Losses

Sandy

9

ROE: ROEs by Industry vs. Fortune 500, 1987–2012*

* All figures are GAAP. Sources: ISO, Fortune; Insurance Information Institute.

-5%

0%

5%

10%

15%

20%

25%

87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

US P/C Insurers All US Industries L/H Insurance Comm Banks Div Fin

(Percent) Average: 1987-2012

Diversified Finl: 15.0%

Commercial Banks: 13.1%

All Industries (F500): 13.4%

Life/Health Insurance: 8.8%

P/C Insurance: 7.6%

10

RNW All Lines by State, 2002-2011 Average: Highest 25 States

21

.3

16

.9

14

.8

13

.4

12

.8

12

.8

12

.5

12

.1

12

.0

11

.7

11

.2

11

.1

11

.1

11

.1

11

.1

11

.1

11

.0

10

.9

10

.8

10

.7

10

.5

10

.3

10

.1

9.8

9.8

9.4

0

2

4

6

8

10

12

14

16

18

20

22

24

HI AK ME UT IA WY VT ID NE WA ND NH NM RI SC VA NC SD DC MA CT OR OH CA KS CO

Source: NAIC.

The most profitable states over the past decade are

widely distributed geographically, though none

are in the Gulf region

11

9.0

8.9

8.9

8.5

8.2

8.0

7.8

7.7

7.5

7.1

7.1

7.1

6.9

6.9

6.9

6.0

6.0

5.9

5.4

5.2

4.8

3.9

3.4

1.5

-8.3

-10

.8

-14

-12

-10-8

-6

-4

-2

0

24

6

8

10

WI IN WV MD MN MT FL US NJ AR IL MO AZ PA TX KY NV NY GA MI TN OK DE AL MS LA

Un

em

plo

ym

en

t R

ate

(%

)

RNW All Lines by State, 2002-2011 Average:

Lowest 25 States

Source: NAIC.

Some of the least profitable states over the past decade were hit hard

by catastrophes

The Strength of the Economy Will Influence P/C Insurer

Growth Opportunities

12

Growth Will Expand Insurer Exposure

Base Across Most Lines

12

13

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.

Source: US Department of Commerce, Blue Economic Indicators 11/13; Insurance Information Institute.

2.7

%0

.5%

3.6

%3

.0%

1.7

%-1

.8%

1.3

%-3

.7%

-5.3

%-0

.3%

1.4

%5

.0%

2.3

%2

.2%

2.6

%2

.4%

0.1

%2

.5%

1.3

%4

.1%

2.0

%1

.3% 3

.1%

1.1

% 2.5

%2

.8%

1.8

%2

.6%

2.8

%2

.9%

2.9

%

0.4

%

-8.9%

4.1

%1

.1%

1.8

%2

.5% 3.6

%3

.1%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   2

00

0   

   2

00

1   

   2

00

2   

   2

00

3   

   2

00

4   

   2

00

5   

   2

00

6   

07

:1Q

07

:2Q

07

:3Q

07

:4Q

08

:1Q

08

:2Q

08

:3Q

08

:4Q

09

:1Q

09

:2Q

09

:3Q

09

:4Q

10

:1Q

10

:2Q

10

:3Q

10

:4Q

11

:1Q

11

:2Q

11

:3Q

11

:4Q

12

:1Q

12

:2Q

12

:3Q

12

:4Q

13

:1Q

13

:2Q

13

:3Q

13

:4Q

14

:1Q

14

:2Q

14

:3Q

14

:4Q

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions, but the Benefits of Even Slow Growth Will Compound and

Gradually Benefit the Economy Broadly

Real GDP Growth (%)

Recession began in Dec. 2007. Economic toll of credit crunch, housing slump, labor market contraction

was severe

The Q4:2008 decline was the steepest since the Q1:1982

drop of 6.8%

2014 is expected to see a modest acceleration in

growth

14

Real GDP by State Percent Change, 2012: Highest 25 States

13

.4

4.8

3.9

3.6

3.5

3.5

3.4

3.3

3.3

3.3

2.7

2.7

2.6

2.4

2.4

2.4

2.4

2.2

2.2

2.2

2.2

2.1

2.1

2.1

2.1

2.0

0

2

4

6

8

10

12

14

ND TX OR WA CA MN UT IN TN WV NC SC AZ FL IA MD MS MA MI OH US CO GA MT OK MO

Pe

rce

nt

Ch

an

ge

(%

)

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

North Dakota was the economic growth juggernaut of the US

in 2012—by far

Only 10 states experienced growth in excess of 3%, which is what we would see nationally in

a more typical recovery

15

1.9

1.7

1.6

1.5

1.5

1.5

1.5

1.4

1.4

1.4

1.3

1.3

1.3

1.2

1.2

1.1

1.1

0.7

0.5

0.5

0.4

0.2

0.2

0.2

0.2

-0.1

-0.4

-0.2

0.00.2

0.4

0.6

0.8

1.0

1.2

1.41.6

1.8

2.0

IL PA HI LA NE NV WI KS KY RI AR NJ NY AL VT AK VA DC ME NH ID DE NM SD WY CT

Pe

rce

nt

Ch

an

ge

(%

)

Real GDP by State Percent Change, 2012:

Lowest 25 States

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

Connecticut was the only state to shrink in 2012

Growth rates in 8 states (and DC) were still below

1% in 2012

Federal Spending as a Share of State GDP: Vulnerability to Sequestration Varies

Sources: Pew Center on the States (2012) Impact of the Fiscal Cliff on the States; Wells Fargo; Insurance Information Institute. 16

Some Mid-Atlantic and Southern state are more vulnerable to the effects

of sequestration

17

Defense and Non-Defense Federal Spending as a Share of State GDP: Top 10 States*

14

.6

10

.5

9.8

9.8

9.8

8.0

7.0

5.9

5.3

5.2

10

.0

10

.0

10

.0

9.2

4.9

3.8

3.1

2.8

2.7

2.6

0

2

4

6

8

10

12

14

16

HI AK DC MD VA KY AL MO CT AZ DC MD VA NM ID WV TN AK MT SC

Sh

are

of

Sta

te G

DP

(%

)

Federal defense spending accounts for approximately 10%+ of

GDP in 5 states

*As of 2010.

Sources: Pew Center on the States (2012) Impact of the Fiscal Cliff on the States; Wells Fargo Securities; Insurance Information Institute.

Defense Spending Non-Defense Spending

Federal non-defense spending accounts for 10%+ of GDP in 3 states

Sequestration Could Adversely Impact Commercial Insurance Exposures Directly at Defense Contractors and Indirectly in Impacted Communities

State-by-State Leading Indicators through 2013:Q4

Sources: Federal Reserve Bank of Philadelphia at http://www.philadelphiafed.org/index.cfm ;Insurance Information Institute. 18

The economic outlook for Northeast

and Mid-Atlantic regions is mixed but suggests growth in

the creation of insurable exposures

74

.47

3.6

73

.67

2.2

73

.6 76

67

.86

8.9

68

.26

7.7 7

1.6 74

.57

4.2 7

7.5

67

.5 69

.8 74

.37

1.5

63

.75

5.7 5

9.5

60

.9 64

.16

9.9

75

.07

5.3

76

.27

6.4 79

.37

3.2

72

.3 74

.38

2.6

82

.77

4.5

73

.8 77

.67

8.6

84

.58

4.1

85

.18

2.1

77

.57

3.27

6.4

40

45

50

55

60

65

70

75

80

85

90

Ja

n-1

0

Fe

b-1

0

Ma

r-1

0A

pr-

10

Ma

y-1

0

Ju

n-1

0Ju

l-1

0

Au

g-1

0

Se

p-1

0

Oct-

10

No

v-1

0

De

c-1

0

Ja

n-1

1F

eb

-11

Ma

r-1

1

Ap

r-1

1M

ay-1

1

Ju

n-1

1

Ju

l-1

1A

ug

-11

Se

p-1

1

Oct-

11

No

v-1

1D

ec-1

1

Ja

n-1

2

Fe

b-1

2M

ar-

12

Ap

r-1

2

Ma

y-1

2Ju

n-1

2

Ju

l-1

2

Au

g-1

2O

ct-

12

No

v-1

2

De

c-1

2Ja

n-1

3

Fe

b-1

3

Ma

r-1

3

Ap

r-1

3M

ay-1

3

Ju

n-1

3

Ju

l-1

3A

ug

-13

Se

p-1

3

Oct-

13

Consumer Sentiment Survey (1966 = 100)

January 2010 through October 2013

Consumer confidence has been low for years amid high unemployment, falling home prices and other factors adversely impact consumers, but improved substantially over the past two years, though

uncertainty in Washington is taking a toll.

Source: University of Michigan; Insurance Information Institute

Optimism among consumers dropped in September/October as the government shutdown

created uncertainty

19

Impact of 2011 budget impasse

20

16

.9

16

.5

16

.1

13

.2

10

.4

11

.6

12

.7

14

.4

15

.5 16

.1

16

.0

16

.2

16

.2

16

.2

16

.216

.9

16

.617

.1

17

.5

17

.8

17

.4

9

10

11

12

13

14

15

16

17

18

19

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F15F 16F17F18F 19F

(Millions of Units)

Auto/Light Truck Sales, 1999-2019F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (11/13 and 3/13); Insurance Information Institute.

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point, Bolstering the Auto Insurer Growth and the Manufacturing Sector Along

With Workers Comp Exposures

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2013-14 is

still below 1999-2007 average of 17 million units, but a robust recovery is well underway.

Job growth and improved credit market conditions will boost auto sales in

2013 and beyond

Truck purchases by contractors are especially strong

21

16%

18%

20%

22%

24%

26%

28%

30%

01 02 03 04 05 06 07 08 09 10 11 12E 13F 14F

$125

$135

$145

$155

$165

$175

$185

$195

% of registered cars under 3 years old Auto Ins Direct Pms$ Billions

Personal Auto Insurance Direct Written Premiums vs. Recently-Registered Cars

Sources: AIPSO Facts (various issues); SNL Financial; Conning Research & Consulting, Property-Casualty Forecast and Analysis, First Quarter 2012; Insurance Information Institute.

PP DWP, flat from 2004-2009, is rising again. Conning forecasts growth at 3.5% in 2013 and 4.0% in 2014.

Average age of registered cars rose as fewer new cars were bought (and

insured)

In 2004-07 no growth in

PP DWP despite

strong new car/truck

sales New car/truck sales grow to 14-15M/year

4%/yr growth forecast for PP

DWP from recovering

new car/truck sales

22

Average Age of Vehicles on the Road, 2006—2013

11.211.4

10.910.6

10.310.110.09.9

8.0

8.5

9.0

9.5

10.0

10.5

11.0

11.5

12.0

2006 2007 2008 2009 2010 2011 2012 2013

Sources: Polk, August 2013 Survey; Insurance Information Institute.

Average Vehicle

Age (Years)

The average age of a vehicle on the road is is expected to continue to increase until 2018. By 2018, the number of vehicles 12+ years old is

expected to rise 11.6% from 2013 and the number that are under 5 years old is expected to increase by 41%

The average vehicle age reached a record

11.4 years in 2013

22

Average vehicle age continues

to increase because the slow

economy leads many drivers

to keep cars on the road

longer and because cars are

becoming more reliable

23

Monthly Change* in Auto Insurance Prices, 1991–2013*

*Percentage change from same month in prior year; through September 2013; seasonally adjusted

Note: Recessions indicated by gray shaded columns.

Sources: US Bureau of Labor Statistics; National Bureau of Economic Research (recession dates); Insurance Information Institutes.

-2%

0%

2%

4%

6%

8%

10%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Cyclical peaks in PP Auto tend to occur

approximately every 10 years (early 1990s, early

2000s and likely the early 2010s)

“Hard” markets tend to occur

during recessionary

periods

Pricing peak occurred in late

2010 at 5.3%, falling to 2.8% by Mar. 2012

The Sept. 2013 reading of 3.9%

down from 4.0% a year earlier

24

Monthly Change* in Auto Insurance Prices, January 2005 - August 2013

(Percent Change from same month, prior year)

*Percentage change from same month in prior year, seasonally adjusted. Sources: US Bureau of Labor Statistics; Insurance Information Institute

Auto Insurance Price Increases Averaged 5.1% in 2010 over 2009, After

Averaging 4.5% in 2009 over 2008.

Underwriting performance remained

strong even when prices were flat or

falling due to improvements in

underlying frequency and severity trends

PPA Auto, like most p/c lines, exhibits strong cyclicality in pricing. Prices rose from 2000 to late 2005, were flat/falling in 2006 and 2007 before beginning to

rise gain in 2008.

Pricing weakened in 2011, strengthened in

2012/early 2013 but has since moderated

25

Average Expenditures on Auto Insurance

$651$668

$691$705

$726

$786

$830$842

$831$816

$795$789$787$791$803

$832

$857

$690$685$703

$600

$650

$700

$750

$800

$850

$900

$950

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11* 12* 13F

803

Countrywide Auto Insurance Expenditures Decreased by 0.8% in 2008 and 0.5% in 2009 and Increased 0.5% in 2010, 1.5% in 2011 (est.), 2.0% in 2012 and

2.2% in 2013 (forecast) * Insurance Information Institute Estimates/Forecasts Source: NAIC, Insurance Information Institute estimate for 2011-2013 based on CPI and other data.

The average expenditure on auto insurance is lower today than it was in 2004

26

(Millions of Units)

New Private Housing Starts, 1990-2019F

1.4

8

1.4

7 1.6

2

1.6

4

1.5

7

1.6

0 1.7

1 1.8

5 1.9

6 2.0

7

1.8

0

1.3

6

0.9

1

0.5

5

0.5

9

0.6

1 0.7

8 0.9

3 1.1

1

1.3

5

1.4

4

1.5

0

1.5

1

1.5

0

1.3

51.4

6

1.2

9

1.2

0

1.0

11.1

9

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F14F15F16F17F18F19F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (11/13 and 3/13); Insurance Information Institute.

Insurers Are Starting to See Meaningful Exposure Growth for the First Time Since 2005 Associated with Home Construction: Construction Risk Exposure,

Surety, Commercial Auto; Potent Driver of Workers Comp Exposure

New home starts plunged 72% from 2005-2009; A net

annual decline of 1.49 million units, lowest since records began

in 1959

Job growth, low inventories of existing homes, low mortgage

rates and demographics are stimulating new home construction

for the first time in years

27

Average Premium for Home Insurance Policies**

* Insurance Information Institute Estimates/Forecasts **Excludes state-run insurers. Source: NAIC, Insurance Information Institute estimates for 2011-2013 based on CPI data and other data.

$508$536

$593

$668

$822 $830

$880$909

$945

$983

$1,022

$804

$764$729

$400

$500

$600

$700

$800

$900

$1,000

$1,100

00 01 02 03 04 05 06 07 08 09 10 11* 12* 13*

Countrywide Home Insurance Expenditures Increased by an Estimated 4.0% in 2011-2013

28

Interest Rate on Convention 30-Year Mortgages: Headed Back Up, 1990–2013*

*Monthly, through October 2013. Note: Recessions indicated by gray shaded columns.

Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institutes.

0%

2%

4%

6%

8%

10%

12%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Yields on 30-Year mortgages have been below 6% for a five years

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

Yields on 30-Year Mortgages in the U.S. plunged to all time record lows in late 2012 and early 2013 but are now rising as the Fed considers

tapering its QE program

28

30-yr. mortgage rates are up 79 basis points since the beginning of

the year

29

Mortgage Interest Rates Will Rise as Expectations Over the Fed’s Tapering of QE3 Persist; Still Low by Historical Standards

3.3

4%

3.4

0%

3.3

8%

3.4

2%

3.5

3%

3.5

3%

3.5

3%

3.5

6%

3.5

1%

3.5

2%

3.6

3%

3.5

4%

3.5

7%

3.5

4%

3.4

3%

3.4

1%

3.4

0%

3.3

5%

3.4

2%

3.5

1%

3.5

9% 3

.81

%3

.91

%3

.98

%3

.93

%4

.46

%4

.29

%4

.51

%4

.37

%4

.31

%4

.39

%4

.40

%4

.40

% 4.5

8%

4.5

1%

4.5

7%

4.5

7%

4.5

0%

4.3

2%

4.2

2%

4.2

3%

4.2

8%

4.1

3%

4.1

0%

4.1

6% 4

.35

%

3.0%

3.2%

3.4%

3.6%

3.8%

4.0%

4.2%

4.4%

4.6%

4.8%

03-J

an

10-J

an

17-J

an

24-J

an

31-J

an

07-F

eb

14-F

eb

21-F

eb

28-F

eb

07-M

ar

14-M

ar

21-M

ar

28-M

ar

04-A

pr

11-A

pr

18-A

pr

25-A

pr

02-M

ay

09-M

ay

16-M

ay

23-M

ay

30-M

ay

06-J

un

13-J

un

20-J

un

27-J

un

04-J

ul

11-J

ul

18-J

ul

25-J

ul

01-A

ug

08-A

ug

15-A

ug

22-A

ug

29-A

ug

05-S

ep

12-S

ep

19-S

ep

26-S

ep

03-O

ct

10-O

ct

17-O

ct

24-O

ct

31-O

ct

07-N

ov

14-N

ov

30-year mortgage rates were up sharply from their

lows earlier in the year

30-Year Mortgages in 2013 Are Rising: What Will Be the Impact on Construction?

*Weekly through November 14, 2013.

Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm.; Insurance Information Institutes.

30

Commercial & Industrial Loans Outstanding at FDIC-Insured Banks, Quarterly, 2006-2013*

$1

.16

$1

.18

$1

.22

$1

.44

$1

.48

$1

.49

$1

.50

$1

.49

$1

.43

$1

.37

$1

.27

$1

.21

$1

.18

$1

.17

$1

.17

$1

.18

$1

.20

$1

.24

$1

.28 $1

.35

$1

.37

$1

.42

$1

.46

$1

.51

$1

.53

$1

.56

$1

.13

$1

.25

$1

.30

$1

.39

$1.0

$1.1

$1.2

$1.3

$1.4

$1.5

$1.6

06

:Q1

06

:Q2

06

:Q3

06

:Q4

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

;Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

Outstanding loan volume has been growing for over two years and (as of year-end 2012) surpassed previous peak levels.

*Latest data as of 9/8/2013. Source: FDIC at http://www2.fdic.gov/qbp/ (Loan Performance spreadsheet); Insurance Information Institute.

$Trillions In nominal dollar terms, this is an

all-time high.

Recession

31

Percent of Non-Current Commercial & Industrial Loans Outstanding at FDIC-Insured Banks, Quarterly, 2006-2013:Q2*

0.7

0%

0.7

4%

0.6

4%

0.6

7%

0.8

1%

1.0

7%

1.1

8% 1

.69

% 2.2

5% 2

.80

%

3.5

7%

3.4

3%

3.0

5%

2.8

3%

2.7

3%

2.4

4%

1.8

9%

1.6

5%

1.4

9%

1.2

9%

1.1

7%

1.0

9%

0.9

7%

0.8

8%

0.8

0%

0.7

4%

0.7

1%

0.6

3%

0.6

2%

0.6

3%

0%

1%

2%

3%

4%

06

:Q1

06

:Q2

06

:Q3

06

:Q4

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

;Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

Non-current loans (those past due 90 days or more or in nonaccrual status) are nearly back to early-recession levels, fueling bank willingness to lend.

*Latest data as of 9/8/2013. Source: FDIC at http://www2.fdic.gov/qbp/ (Loan Performance spreadsheet); Insurance Information Institute.

Almost back to “normal” levels of noncurrent

industrial & commercial loans

Recession

CONSTRUCTION INDUSTRY OVERVIEW & OUTLOOK

32

The Construction Sector Is Critical to the Economy and the P/C Insurance Industry

32

33

Value of New Private Construction: Residential & Nonresidential, 2003-2013*

Billions of Dollars

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

$1,000

03 04 05 06 07 08 09 10 11 12 13*

Non Residential

Residential

Private Construction Activity Is Moving in a Positive Direction though Remains Well Below Pre-Crisis Peak; Residential Dominates

$298.1

$15.0

$613.7

New Construction peaks at $911.8. in 2006

Trough in 2010 at $500.6B,

after plunging 55.1% ($411.2B)

2013: Value of new pvt. construction hits $622.8B, up

24% from the 2010 trough but still

32% below 2006 peak

33

$261.8

$238.8

$332.1

$290.8

*2013 figure is a seasonally adjusted annual rate as of June.

Sources: US Department of Commerce; Insurance Information Institute.

34

$314.9$304.0

$286.4 $279.0$261.1

$216.1 $220.2$234.2

$255.4

$289.1$308.7

$0

$50

$100

$150

$200

$250

$300

$350

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*

($ Billions)

Government Construction Spending Peaked in 2009, Helped by Stimulus Spending, but Continues to Contract As State/Local Governments

Grapple with Deficits and Federal Sequestration Takes Hold

Value of New Federal, State and Local Government Construction: 2003-2013*

*2013 figure is a seasonally adjusted annual rate as of June.

Sources: US Department of Commerce; Insurance Information Institute.

Construction across all levels of government

peaked at $314.9B in 2009

Austerity Reigns

Govt. construction is still shrinking, down $53.8B or

17.1% since 2009 peak

35

New Home Inventories and Rental Vacancy Rates, 2003-2013*

370

422

511536

497

353

234

190

151 150 161

8.2%

8.7%9.5%

10.2%10.6%

10.0%

9.7%9.7%9.8%

10.2%

9.8%

0

100

200

300

400

500

600

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*

Inv

en

tory

of

Ho

me

s f

or

Sa

le

0%

2%

4%

6%

8%

10%

12%

Va

ca

nc

y R

ate

for R

en

tal H

ou

sin

g

(Thousands)

Low new home inventories and falling vacancy rates bode well

for residential construction

*2013 figure is a seasonally adjusted annual rate as of June.

Sources: US Department of Commerce; Insurance Information Institute.

36

Change from Peak in New Construction Expenditures to 2013*

-28.8%

-61.6%

-48.6%-50.2%

-19.9%

-11.8%-17.1%

-24.3%

-31.7%

-45.9%

-59.3%-70%

-60%

-50%

-40%

-30%

-20%

-10%

0%

All

Co

nstr

uctio

n

(20

06

)

Pvt.

Co

nstr

uctio

n

(20

06

)

To

tal

Re

sid

en

tia

l

(20

06

)

Ne

w H

ou

sin

g

(20

05

)

To

tal

No

nre

sid

en

tia

l

(20

08

)

Lo

dg

ing

(20

08

)

Offic

e (

20

08

)

Co

mm

erc

ial

(20

07

)

Ma

nu

factu

rin

g

(20

09

)

Oth

er

(20

08

)

Go

ve

rnm

en

t

(20

09

)

Despite Recent Improvements, Construction Activity (and Employment) Remains Far Below Pre-Crisis Peaks

Change (%)

Note: Year in parentheses is the year of peak expenditure.

*2013 figure is a seasonally adjusted annual rate as of June.

Sources: US Department of Commerce; Insurance Information Institute.

Residential Nonresidential Govt.

37

Value of Construction Put in Place, August 2013 vs. August 2012*

-1.8%

0.5%

-1.9%

7.1%

11.5%

18.3%

1.3%

-5%

0%

5%

10%

15%

20%

Total

Construction

Total Private

Construction

Residential--

Private

Non-

Residential--

Private

Total Public

Construction

Residential-

Public

Non-

Residential--

Public

Overall Construction Activity is Up, But Growth Is Entirely in the Private Sector as State/Local Government Budget Woes Continue

Growth (%)

Private sector construction activity is now up in the

residential and nonresidential segments

*seasonally adjusted Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Private: +11.5% Public: -1.8%

Public sector construction activity remains depressed

38

Value of Private Construction Put in Place, by Segment, Aug. 2013 vs. Aug. 2012*

0.9%

-5.2% -5.2%

-16.9%

10.7%

-8.6%

9.7%

4.7%

-3.9%

11.5%

18.3%

1.3%

26.7%

-0.9%

-20%

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

To

tal

Pri

vate

Co

nstr

ucti

on

Resid

en

tial

To

tal

No

nre

sid

en

tial

Lo

dg

ing

Off

ice

Co

mm

erc

ial

Healt

h C

are

Ed

ucati

on

al

Reli

gio

us

Am

usem

en

t &

Rec.

Tra

nsp

ort

ati

on

Co

mm

un

icati

on

Po

wer

Man

ufa

ctu

rin

g

Private Construction Activity is Up in Some Segments, Including the Key Residential Construction Sector, But Weakened in the First Half of 2013

Growth (%) Led by the Residential Construction, Lodging, Power and Transportation segments, Private sector construction activity remains mixed

after plunging during the “Great Recession.” Most segments expanded in 2012 but

weakened in the first half of 2013.

*seasonally adjusted Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

39

Private Construction by Segment/Project Type, Aug. 2013 vs. Aug. 2012*

-10.2%-19.6%

-35.1%

12.0%

-6.3%

-18.5%

42.5%

-3.8%-7.9%-18.9%

61.6%

27.0%

59.6%

11.5%

28.2%37.5%

10.5%

-21.3%-40%

-20%

0%

20%

40%

60%

80%

To

tal

Pri

vate

Co

nstr

ucti

on

Resid

en

tial:

Sin

gle

Fam

ily

Resid

en

tial:

Mu

lti-

Fam

ily

Off

ice:

Gen

era

l

Off

ice:

Fin

an

cia

l

Au

tom

oti

ve

Fo

od

/Bevera

ge

Reta

il:

Gen

era

l

Merc

han

dis

e

Reta

il:

Sh

op

pin

g

Cen

ter

Sh

op

pin

g M

all

Dru

g S

tore

Bu

ild

ing

Su

pp

ly

Oth

er

Ware

ho

use:

Co

mm

erc

ial

Ware

ho

use:

Min

i-S

tora

ge

Ho

sp

itals

Med

ical

Bu

ild

ing

Sp

ecia

l C

are

Private Construction Activity is Up in Some Segments, Including the Key Residential Construction Sector, But Down in Others

Growth (%) Shopping mall, drug store and warehouse

construction are among the strongest

nonresidential segments

*seasonally adjusted Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

40

Value of Public Construction Put in Place, by Segment, Aug. 2013 vs. Aug. 2012*

-1.5%

-6.1%-8.0%-6.6%

11.4%

-1.0%

3.7%6.4%

-14.7%

9.2%

-1.8%

0.5%

-1.9%

-20.5%

-26.1%-30%

-25%

-20%

-15%

-10%

-5%

0%

5%

10%

15%

To

tal

Pu

bli

c

Co

nstr

ucti

on

Resid

en

tial

To

tal

No

nre

sid

en

tial

Off

ice

Co

mm

erc

ial

Healt

h C

are

Ed

ucati

on

al

Pu

bli

c S

afe

ty

Am

usem

en

t &

Rec.

Tra

nsp

ort

ati

on

Po

wer

Hig

hw

ay &

Str

eet

Sew

ag

e &

Waste

Dis

po

sal

Wate

r S

up

ply

Co

nserv

ati

on

&

Develo

p.

Public Construction Activity is Down in Many Segments as State and Local Budgets Remain Under Stress; Improvement Possible in 2014.

Growth (%)

*seasonally adjusted Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Public sector construction activity is down substantially in most segments, a situation that will likely persist, dragging

on public entity risk exposures

Transportation and Power projects lead

public sector construction

41

Public Construction by Segment/Project Type, Aug. 2013 vs. Aug. 2012*

-40.5%

-6.9%

-26.4%

19.0%

-26.5%

-14.0%

14.1%

4.2%6.6%2.8%

-5.9%-3.1%

-15.6%

-0.4%-1.8%-8.8%

-0.9%

-50%

-40%

-30%

-20%

-10%

0%

10%

20%

30%

To

tal

Pu

bli

c

Co

nstr

ucti

on

Sta

te &

Lo

cal

Fed

era

l

Ed

ucati

on

:

Pri

mary

/Seco

nd

ary

Hig

her

Ed

ucati

on

Lib

rary

/Arc

hiv

e

Co

rrecti

on

al

Pu

bli

c S

afe

ty

Sp

ort

s

Pefo

rman

ce C

en

ter

Co

nven

tio

n C

en

ter

Park

/Cam

p

Tra

nsp

ort

: A

ir

Hig

hw

ay &

Str

eet

Sew

ag

e &

Waste

Wate

r S

up

ply

Co

nserv

ati

on

&

Develo

pm

em

en

t

Public Construction Activity is Down in Most Segements as Governments Grapple with Budget Deficits and Pension Shortfalls

Growth (%) It could be years before public sector construction activity recovers. Federal

spending is cratering.

*seasonally adjusted Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

42

Construction Employment, Jan. 2010—October 2013*

*Seasonally adjusted

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

5,5

81

5,5

22

5,5

42

5,5

54

5,5

27

5,5

12

5,4

97

5,5

19

5,4

99

5,5

01

5,4

97

5,4

68

5,4

35 5

,47

85

,48

55

,49

75

,52

45

,53

05

,54

75

,54

6 5,5

83

5,5

76

5,5

77 5,6

12

5,6

29

5,6

44

5,6

40

5,6

36

5,6

15

5,6

22

5,6

27

5,6

30

5,6

33

5,6

49

5,6

73 5,7

11

5,7

35 5

,78

35

,79

75

,79

25

,79

15

,80

15

,80

45

,80

55

,82

35

,83

4

5,400

5,450

5,500

5,550

5,600

5,650

5,700

5,750

5,800

5,850

5,900

Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0O

ct-

10

No

v-1

0D

ec-1

0Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1A

ug

-11

Se

p-1

1O

ct-

11

No

v-1

1D

ec-1

1Ja

n-1

22

/30

/2M

ar-

12

Ap

r-1

2M

ay-1

2Ju

n-1

2Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

32

/30

/2M

ar-

13

Ap

r-1

3M

ay-1

3Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

Construction employment growth accelerated in the second half of 2012 and is up modestly in 2013. Construction is a key driver of

workers comp exposure growth.

(Thousands)

43

Construction Employment, Jan. 2003–October 2013

Note: Recession indicated by gray shaded column.

Sources: U.S. Bureau of Labor Statistics; Insurance Information Institute.

5,000

5,500

6,000

6,500

7,000

7,500

8,000

'03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

The “Great Recession” and housing bust destroyed 2.3 million constructions jobs

The Construction Sector Could Be a Growth Leader in 2013 and 2014 as the Housing Market and Private Investment Recover. WC Insurers Will Benefit.

Construction employment

troughed at 5.435 million in Jan.

2011, after a loss of 2.291 million jobs, a 29.7%

plunge from the April 2006 peak

43

Construction employment

peaked at 7.726 million in April 2006

(Thousands) Construction

employment as of Oct. 2013 totaled 5.834 million, an

increase of 399,000 jobs or 7.3% from the

Jan. 2011 trough

44

Nonfarm Payroll (Wages and Salaries): Quarterly, 2005–2013:Q2

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual rates.

Sources: http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

$5,500

$5,750

$6,000

$6,250

$6,500

$6,750

$7,000

$7,2500

5:Q

1

05

:Q2

05

:Q3

05

:Q4

06

:Q1

06

:Q2

06

:Q3

06

:Q4

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

Prior Peak was 2008:Q1 at $6.60 trillion

Latest (2013:Q2) was $7.09 trillion, a new peak--$762B

above 2009 trough

Recent trough (2009:Q3) was $6.25 trillion, down

5.3% from prior peak

Payrolls are 13.4% above

their 2009 trough and up 2.7% over

the past year

44

58

.35

7.1

60

.45

9.6

57

.85

5.3

55

.15

5.2

55

.3 56

.9 58

.25

8.5 6

0.8

61

.45

9.7

59

.75

4.2 5

5.8

51

.4 52

.55

2.5

51

.85

2.2 53

.1 54

.15

1.9 53

.35

4.1

52

.55

0.2

50

.55

0.7

51

.65

1.7

49

.95

0.2

53

.1 54

.2

50

.74

9.0 5

0.9

55

.45

5.7

56

.25

6.4

51

.3

40

45

50

55

60

65

Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0

Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0

Oct-

10

No

v-1

0D

ec-1

0

Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1

Au

g-1

1S

ep

-11

Oct-

11

No

v-1

1

De

c-1

1Ja

n-1

2F

eb

-12

Ma

r-1

2

Ap

r-1

2M

ay-1

2Ju

n-1

2

Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

3

Fe

b-1

3M

ar-

13

Ap

r-1

3M

ay-1

3

Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

ISM Manufacturing Index (Values > 50 Indicate Expansion)

January 2010 through September 2013

The manufacturing sector expanded for 44 of the 46 months from Jan. 2010 through October 2013. Recent weakness stems largely from woes

in Europe and a Slowdown in China.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/mfgrob.cfm; Insurance Information Institute.

Manufacturing expanded in September with its highest

reading since early 2011

45

46

$200,000

$300,000

$400,000

$500,000

Jan-

92

Jan-

93

Jan-

94

Jan-

95

Jan-

96

Jan-

97

Jan-

98

Jan-

99

Jan-

00

Jan 01

Jan 02

Jan 03

Jan 04

Jan 05

Jan 06

Jan 07

Jan 08

Jan 09

Jan 10

Jan 11

Jan 12

Jan 13

Dollar Value* of Manufacturers’ Shipments Monthly, Jan. 1992—Apr. 2013

*seasonally adjusted Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Monthly shipments in Feb. 2013 exceeded their pre-crisis (July 2008) peak. Trough in May 2009. Growth from trough to Apr. 2013 was 34%. Manufacturing is an energy intensive activity and growth leads to gains in many commercial exposures: WC,

Commercial Auto, Marine, Property and Various Liability Coverages

The value of Manufacturing Shipments in Apr. 2013 were up 34% to $478.7B from its May 2009 trough. March figure is now 2.2% below its previous record high in Feb. 2013.

Modest weakening in recent months.

$ Millions

46

47

Manufacturing Growth for Selected Sectors, 2013 vs. 2013*

3.3%

-0.5%

-3.4%

7.5%

0.4%2.8%

-0.8%-0.6%

3.0%1.7%1.7%

3.1%

14.9%

-0.8%

1.2%

-5%

0%

5%

10%

15%

20%

All

Ma

nu

factu

rin

g

Du

rab

le M

fg.

Wo

od

Pro

du

cts

Pri

ma

ry

Me

tals

Fa

bri

ca

ted

Me

tals

Ma

ch

ine

ry

Ele

ctr

ica

l

Eq

uip

.

Co

mp

ute

rs &

Ele

ctr

on

ics

Tra

nsp

ort

atio

n

Eq

uip

.

No

n-D

ura

ble

Mfg

.

Fo

od

Pro

du

cts

Pe

tro

leu

m &

Co

al

Ch

em

ica

l

Pla

stics &

Ru

bb

er

Te

xtile

Pro

du

cts

Manufacturing Is Expanding—Albeit Slowly—Across a Number of Sectors that Will Contribute to Growth in Insurable Exposures Including: WC, Commercial

Property, Commercial Auto and Many Liability Coverages

Growth (%)

Manufacturing of durable goods was especially

strong in 2012 but weakened in 2013

*Seasonally adjusted; Date are YTD comparing data through September 2013 to the same period in 2012. Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Durables: +3.1% Non-Durables: +0.4%

66%

68%

70%

72%

74%

76%

78%

80%

82%

Mar

01

Jun 0

1

Sep

Dec

Mar

02

Jun 0

2

Sep

Dec

Mar

03

Jun 0

3

Sep

Dec

Mar

04

Jun 0

4

Sep

Dec

Mar

05

Jun 0

5

Sep

Dec

Mar

06

Jun 0

6

Sep

Dec

Mar

07

Jun 0

7

Sep

Dec

Mar

08

Jun 0

8

Sep

Dec

Mar

09

Jun 0

9

Sep

Dec

Mar

10

Jun 1

0

Sep

Dec

Mar

11

Jun 1

1

Sep

Dec

Mar

12

Jun 1

2

Sep

Dec

Mar

13

Jun 1

3

Sep

Recovery in Capacity Utilization is a Positive Sign for Commercial Exposures

Source: Federal Reserve Board statistical releases at http://www.federalreserve.gov/releases/g17/Current/default.htm. 48

Percent of Industrial Capacity

Hurricane Katrina

March 2001-November 2001

recession

“Full Capacity”

The closer the economy is to operating at “full

capacity,” the greater the inflationary pressure

The US operated at 78.1% of industrial capacity in Oct. 2013, well above the June

2009 low of 66.9% but is still below pre-recession levels.

December 2007- June 2009 Recession

March 2001 through October 2013

48

49

Manufacturing Employment, Jan. 2010—October 2013*

11

,46

01

1,4

60

11

,46

61

1,4

97

11

,53

11

1,5

39

11

,55

81

1,5

48

11

,55

41

1,5

55

11

,57

71

1,5

90

11

,62

41

1,6

62

11

,68

21

1,7

07

11

,71

51

1,7

24

11

,74

71

1,7

60

11

,76

21

1,7

70

11

,76

91

1,7

97

11

,84

11

1,8

70

11

,91

01

1,9

20

11

,92

61

1,9

35

11

,95

71

1,9

43

11

,92

51

1,9

31

11

,93

81

1,9

51

11

,96

51

1,9

88

11

,98

41

1,9

77

11

,97

21

1,9

65

11

,94

91

1,9

63

11

,96

71

1,9

86

11,000

11,200

11,400

11,600

11,800

12,000

12,200

12,400

Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0O

ct-

10

No

v-1

0D

ec-1

0Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1A

ug

-11

Se

p-1

1O

ct-

11

No

v-1

1D

ec-1

1Ja

n-1

22

/30

/2M

ar-

12

Ap

r-1

2M

ay-1

2Ju

n-1

2Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

3F

eb

-13

Ma

r-1

3A

pr-

13

Ma

y-1

3Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

Manufacturing employment is up by more than 525,000 or 4.6% since Jan.

2010—a surprising source of strength in the economy. The sector has weakened

recently as US corporations remains cautious and Europe, China slow.

*Seasonally adjusted

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)

50

.7 52

.7 54

.15

4.6

54

.85

3.5

53

.75

2.8 53

.95

4.6 56 5

7.1 5

9.4

59

.75

6.3

54

.45

3.3

53

.45

3.8

52

.65

2.6

52

.65

2.6

53

.05

6.8

56

.15

5.0

53

.75

4.1

52

.75

2.9 54

.3 55

.25

4.8

54

.85

5.7

55

.25

6.0

53

.15

3.7

52

.25

6.0

58

.65

4.4 55

.5

54

.4

40

45

50

55

60

65

Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0

Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0

Oct-

10

No

v-1

0D

ec-1

0

Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1

Au

g-1

1S

ep

-11

Oct-

11

No

v-1

1

De

c-1

1Ja

n-1

2F

eb

-12

Ma

r-1

2

Ap

r-1

2M

ay-1

2Ju

n-1

2

Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

3

Fe

b-1

3M

ar-

13

Ap

r-1

3M

ay-1

3

Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

ISM Non-Manufacturing Index (Values > 50 Indicate Expansion)

January 2010 through October 2013

Non-manufacturing industries have been expanding and adding jobs. This trend is likely to continue into 2014.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/nonmfgrob.cfm; Insurance Information Institute.

Optimism among non-manufacturers was hurt by

the uncertainty in Washington, but remains

resilient

50

51

43

,69

4

48

,12

5

69

,30

0

62

,43

6

64

,00

4

71

,27

7

81

,23

5

82

,44

6

63

,85

3

63

,23

5

64

,85

3

71

,54

9

70

,64

3

62

,30

4

52

,37

4

51

,95

9

53

,54

9

54

,02

7

44

,36

7

37

,88

4

35

,47

2

40

,09

9

38

,54

0

35

,03

7

34

,31

7

39

,20

1

19

,69

5

28

,32

2

43

,54

6

60

,83

7

56

,28

2

47

,80

6

40

,07

5

34

,89

2

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

Business Bankruptcy Filings, 1980-2013*

Sources: American Bankruptcy Institute (1980-2012) at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633; *2013 for the year ending 9/30/13 form United States Courts at http://news.uscourts.gov; Insurance Information Institute.

Significant Exposure Implications for All Commercial Lines as Business Bankruptcies Begin to Decline

2013 bankruptcies totaled 34,892, for the year ending 9/30 down 12.1% from 2012—the fourth consecutive year of decline. Business bankruptcies more than tripled during the financial crisis.

% Change Surrounding Recessions

1980-82 58.6%

1980-87 88.7%

1990-91 10.3%

2000-01 13.0%

2006-09 208.9%*

51

52

Private Sector Business Starts, 1993:Q2 – 2012:Q4*

17

51

86

17

41

80

18

61

92

18

81

87

18

91

86 1

90 1

94

19

11

99 2

04

20

21

95

19

61

96

20

62

06

20

11

92

19

82

06

20

62

03

21

12

05

21

22

00 2

05

20

42

04

19

72

03

20

92

01

19

21

92

19

32

01 20

42

02

21

02

12

20

92

16 2

20 22

32

20

22

02

10

22

12

12

20

42

18

20

92

07

20

71

99

19

11

93

17

2 17

61

69

18

41

75 1

79

18

82

00

18

3 18

7 19

11

97

19

31

91

19

31

92

20

3

150

160

170

180

190

200

210

220

230

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Business Starts Were Down Nearly 20% in the Recession, Holding Back Most Types of Commercial Insurance Exposure, But

Are Recovering Slowly * Data through Dec. 30, 2012 are the latest available as of Nov. 21, 2013; Seasonally adjusted.

Source: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

(Thousands)

Business starts were up 2.8% in 2012 to 769,000 following a 2.2% gain to

748,000 in 2011. Start-ups could accelerate in 2013.

Business Starts 2006: 872,000 2007: 843,000 2008: 790,000 2009: 697,000 2010: 742,000 2011: 748,000 2012: 769,000

52

NFIB Small Business Optimism Index

January 1985 through October 2013

Source: National Federation of Independent Business at http://www.advisorperspectives.com/dshort/charts/indicators/Sentiment.html?NFIB-optimism-index.gif ; Insurance Information Institute. 53

Small business optimism is off crisis lows but still suffering

from economic and regulatory uncertainty. Confidence today is basically where it was when the crisis began in Dec. 2007.

54

12 Industries for the Next 10 Years: Insurance Solutions Needed

Export-Oriented Industries

Health Sciences

Health Care

Energy (Traditional)

Alternative Energy

Petrochemical

Agriculture

Natural Resources

Technology (incl. Biotechnology)

Light Manufacturing

Insourced Manufacturing

Many industries are

poised for growth, though

insurers’ ability to

capitalize on these

industries varies widely

Shipping (Rail, Marine, Trucking, Pipelines)

55

Labor Market Trends

Massive Job Losses Sapped the Economy and Commercial/Personal

Lines Exposure, But Trend is Improving

55

56

Unemployment and Underemployment Rates: Stubbornly High, But Falling

2

4

6

8

10

12

14

16

18

Jan

00

Jan

01

Jan

02

Jan

03

Jan

04

Jan

05

Jan

06

Jan

07

Jan

08

Jan

09

Jan

10

Jan

11

Jan

12

Jan

13

Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6

Unemployment stood at 7.3% in

Oct. 2013—close to its lowest level in

five years

Unemployment peaked at 10.1% in

October 2009, highest monthly rate since 1983.

Peak rate in the last 30 years: 10.8% in

November - December 1982

Source: US Bureau of Labor Statistics; Insurance Information Institute.

U-6 went from 8.0% in March

2007 to 17.5% in October 2009; Stood at 13.8%

in Oct. 2013

January 2000 through October 2013, Seasonally Adjusted (%)

Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market is now clearly improving

56

22

75

41

68

50

12

36

61

-79

24 6

8 74

51

2-1

14

-10

5-2

22

-21

9-2

03

-26

7-2

69

-42

9-4

84

-78

6 -70

1-8

21

-69

2-8

12

-82

1-2

88

-44

2-2

82 -2

22 -1

62

-23

3-3

4-1

67

-17

-26

17

01

02

94 10

31

29

11

3 18

81

54

11

48

02

43

22

33

03

18

31

77

20

61

29

25

61

74

19

7 24

9 32

32

65

20

81

20 15

27

81

77

13

11

18

21

7 25

62

24

16

43

19

15

4 18

81

87

19

41

00

20

71

50 2

12

11

1

(1,000)

(800)

(600)

(400)

(200)

0

200

400

Ja

n-0

7F

eb

-07

Ma

r-0

7A

pr-

07

Ma

y-0

7Ju

n-0

7Ju

l-0

7A

ug

-07

Se

p-0

7O

ct-

07

No

v-0

7D

ec-0

7Ja

n-0

8F

eb

-08

Ma

r-0

8A

pr-

08

Ma

y-0

8Ju

n-0

8Ju

l-0

8A

ug

-08

Se

p-0

8O

ct-

08

No

v-0

8D

ec-0

8Ja

n-0

9F

eb

-09

Ma

r-0

9A

pr-

09

Ma

y-0

9Ju

n-0

9Ju

l-0

9A

ug

-09

Se

p-0

9O

ct-

09

No

v-0

9D

ec-0

9Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0O

ct-

10

No

v-1

0D

ec-1

0Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1A

ug

-11

Se

p-1

1O

ct-

11

No

v-1

1D

ec-1

1Ja

n-1

2F

eb

-12

Ma

r-1

2A

pr-

12

Ma

y-1

2Ju

n-1

2Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

3F

eb

-13

Ma

r-1

3A

pr-

13

Ma

y-1

3Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

Monthly Change in Private Employment

January 2007 through October 2013 (Thousands, Seasonally Adjusted)

Private Employers Added 7.80 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

212,000 private sector jobs were

created in October

57

Jobs Created

2013 YTD: 1.875 Mill

2012: 2.247 Mill

2011: 2.420 Mill

2010: 1.235 Mill

0.0

51

0.0

53

-0.0

61

-0.1

66

-0.3

88

-0.6

07

-0.8

10

-1.0

77

-1.3

46

-1.7

75

-2.2

59

-3.0

45

-3.7

46

-4.5

67

-5.2

59

-6.0

71

-6.8

92

-7.1

80

-7.6

22

-7.9

04

-8.1

26

-8.2

88

-8.5

21

-8.5

55

-8.7

22

-8.7

39

-8.7

65

-8.6

54

-8.4

84

-8.3

82

-8.2

88

-8.1

85

-8.0

56

-7.9

43

-7.7

55

-7.6

01

-7.4

87

-7.4

07

-6.9

41

-6.6

38

-6.4

55

-6.2

78

-6.0

72

-5.9

43

-5.6

87

-5.5

13

-5.3

16

-5.0

67

-4.7

44

-4.4

79

-4.2

71

-4.1

51

-3.9

99

-3.9

21

-3.7

44

-3.6

13

-3.4

95

-3.2

78

-3.0

22

-2.7

98

-2.6

34

-2.3

15

-2.1

61

-1.9

73

-1.7

86

-1.5

92

-1.4

92

-1.2

85

-1.1

35

-0.9

23

-7.1

64

-10

-8

-6

-4

-2

0

2

De

c-0

7Ja

n-0

8F

eb

-08

Ma

r-0

8A

pr-

08

Ma

y-0

8Ju

n-0

8Ju

l-0

8A

ug

-08

Se

p-0

8O

ct-

08

No

v-0

8D

ec-0

8Ja

n-0

9F

eb

-09

Ma

r-0

9A

pr-

09

Ma

y-0

9Ju

n-0

9Ju

l-0

9A

ug

-09

Se

p-0

9O

ct-

09

No

v-0

9D

ec-0

9Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0O

ct-

10

No

v-1

0D

ec-1

0Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1A

ug

-11

Se

p-1

1O

ct-

11

No

v-1

1D

ec-1

1Ja

n-1

2F

eb

-12

Ma

r-1

2A

pr-

12

Ma

y-1

2Ju

n-1

2Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

3F

eb

-13

Ma

r-1

3A

pr-

13

Ma

y-1

3Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

Millio

ns

Cumulative Change in Private Employment: Dec. 2007—Oct. 2013

December 2007 through October 2013 (Millions)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Cumulative job losses peaked at 8.765 million

in February 2010

Cumulative job losses as of Oct. 2013 totaled

923,000.

58

Private Employers Added 7.80 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

-0.0

17

-0.0

43

0.0

68

0.2

38

0.3

40

0.4

34

0.5

37

0.6

66

0.7

79

0.9

67

1.1

21

1.2

35

1.3

15

1.5

58

1.7

81

2.0

84

2.2

67

2.4

44

2.6

50

2.7

79

3.0

35

3.2

09

3.4

06

3.6

55

3.9

78

4.2

43

4.4

51

4.5

71

4.7

23

4.8

01

4.9

78

5.1

09

5.2

27

5.4

44

5.7

00

5.9

24

6.0

88

6.4

07

6.7

49

6.9

36

7.1

30

7.2

30

7.4

37

7.5

87

7.7

99

6.5

61

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

Jan-1

0

Feb-1

0

Mar-

10

Apr-

10

May-1

0

Jun-1

0

Jul-10

Aug-1

0

Sep-1

0

Oct-

10

Nov-1

0

Dec-1

0

Jan-1

1

Feb-1

1

Mar-

11

Apr-

11

May-1

1

Jun-1

1

Jul-11

Aug-1

1

Sep-1

1

Oct-

11

Nov-1

1

Dec-1

1

Jan-1

2

Feb-1

2

Mar-

12

Apr-

12

May-1

2

Jun-1

2

Jul-12

Aug-1

2

Sep-1

2

Oct-

12

Nov-1

2

Dec-1

2

Jan-1

3

Feb-1

3

Mar-

13

Apr-

13

May-1

3

Jun-1

3

Jul-13

Aug-1

3

Millio

ns

Cumulative Change in Private Sector Employment: Jan. 2010—October 2013

January 2010 through October 2013* (Millions)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Cumulative job gains through Oct. 2013 totaled 7.80 million

59

Job gains and pay

increases have added more

than $750 billion to payrolls

since Jan. 2010

Private Employers Added 7.80 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

4-1

0

33 9

2511

287

98

-68

-224

-184

-194

-213

-224

-271

-289

-288

-356

-324

-452

-449

-480

-488

-511

-530

-542

-536

-539

-547

-574

-565

-589

-555

-535

-592

-601

-606

-622

-609

-610

-621

-643

-654

-622

-609

-617

-621

-800

-600

-400

-200

0

200

400

600

Jan-1

0

Feb-1

0

Mar-

10

Apr-

10

May-1

0

Jun-1

0

Jul-10

Aug-1

0

Sep-1

0

Oct-

10

Nov-1

0

Dec-1

0

Jan-1

1

Feb-1

1

Mar-

11

Apr-

11

May-1

1

Jun-1

1

Jul-11

Aug-1

1

Sep-1

1

Oct-

11

Nov-1

1

Dec-1

1

Jan-1

2

Feb-1

2

Mar-

12

Apr-

12

May-1

2

Jun-1

2

Jul-12

Aug-1

2

Sep-1

2

Oct-

12

Nov-1

2

Dec-1

2

Jan-1

3

Feb-1

3

Mar-

13

Apr-

13

May-1

3

Jun-1

3

Jul-13

Aug-1

3

Sep-1

3

Oct-

13

Cumulative Change in Government Employment: Jan. 2010—Oct. 2013

January 2010 through Oct. 2013* (Millions)

Source: US Bureau of Labor Statistics http://www.bls.gov/data/#employment; Insurance Information Institute

Cumulative job losses through Oct. 2013 totaled 617,000

60

Governments at All Levels are Under Severe Fiscal Strain As Tax Receipts Plunged and Pension Obligations Soared During the

Financial Crisis: Sequestration Will Add to this Toll

Government at all levels has

shed more than 600,000 jobs

since Jan. 2010 even as private

employers created 7.80 million

jobs, though losses may now

be stabilizing.

Temporary Census hiring distorted 2010

figures

61

Net Change in Government Employment: Jan. 2010—Oct. 2013*

-618

-406

-98 -114

-700

-600

-500

-400

-300

-200

-100

0

Total Local State Federal

(Thousands)

Local government employment shrank by 406,000 from Jan.

2010 through Oct. 2013, accounting for 66% of all government job losses,

negatively impacting WC exposures for those cities and counties that insure privately

*Cumulative change from prior month; Base employment date is Dec. 2009.

Source: US Bureau of Labor Statistics http://www.bls.gov/data/#employment; Insurance Information Institute

State government employment fell by 1.9% since the end of 2009 but is

recovering while Federal employment is down by 4.0% and deteriorating

62

Unemployment Rates by State, August 2013: Highest 25 States*

9.5

9.2

9.1

9.0

8.9

8.7

8.7

8.7

8.5

8.5

8.5

8.4

8.3

8.1

8.1

8.1

8.1

7.7

7.6

7.4

7.3

7.3

7.2

7.2

7.0

0

2

4

6

8

10

12

NV IL RI MI CA DC GA NC MS NJ TN KY AZ CT IN OR SC PA NY AR DE OH MA MO CO

Un

em

plo

ym

en

t R

ate

(%

)

*Provisional figures for August 2013, seasonally adjusted.

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In August, 18 states and the District of Columbia had over-the-month

unemployment rate increases, 17 states had decreases, and 15 states had no

change.

63

7.0

7.0

7.0

7.0

7.0

6.8

6.8

6.7

6.5

6.4

6.3

6.3

5.9

5.8

5.3

5.3

5.1

5.0

4.9

4.7

4.6

4.6

4.3

4.2

3.8

3.0

0

2

4

6

8

FL LA ME MD WA ID NM WI AK TX AL WV KS VA MT OK MN NH IA UT VT WY HI NE SD ND

Un

em

plo

ym

en

t R

ate

(%

)

Unemployment Rates by State, August 2013:

Lowest 25 States*

*Provisional figures for August 2013, seasonally adjusted.

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In August, 18 states and the District of Columbia had over-the-month

unemployment rate increases, 17 states had decreases, and 15 states

had no change.

64

Oil & Gas Extraction Employment, Jan. 2010—Oct. 2013*

*Seasonally adjusted

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

15

6.4

15

6.4

15

6.7

15

7.6

15

8.7

15

7.8

15

8.0

15

9.5

16

0.0

16

1.5

16

1.2

16

1.2

16

3.1

16

4.4

16

6.6

16

9.3

17

0.1

17

1.0

17

2.5

17

3.6

17

6.3

17

8.2

17

8.5

18

0.9

18

1.9

18

3.1

18

4.8

18

5.2

18

5.7

18

6.8

18

7.6

18

8.0

18

8.0

18

8.2

19

0.0

19

1.7

19

1.9

19

3.4

19

2.4

19

2.6

19

3.1

19

3.3

19

5.0

19

6.5

19

7.5

19

8.7

150

160

170

180

190

200

210

Ja

n-1

0F

eb

-10

Ma

r-1

0A

pr-

10

Ma

y-1

0Ju

n-1

0Ju

l-1

0A

ug

-10

Se

p-1

0O

ct-

10

No

v-1

0D

ec-1

0Ja

n-1

1F

eb

-11

Ma

r-1

1A

pr-

11

Ma

y-1

1Ju

n-1

1Ju

l-1

1A

ug

-11

Se

p-1

1O

ct-

11

No

v-1

1D

ec-1

1Ja

n-1

22

/30

/2M

ar-

12

Ap

r-1

2M

ay-1

2Ju

n-1

2Ju

l-1

2A

ug

-12

Se

p-1

2O

ct-

12

No

v-1

2D

ec-1

2Ja

n-1

3F

eb

-13

Ma

r-1

3A

pr-

13

Ma

y-1

3Ju

n-1

3Ju

l-1

3A

ug

-13

Se

p-1

3O

ct-

13

Oil and gas extraction employment is up 27.0% since Jan. 2010 as the energy sector booms. Domestic energy production is essential to any robust economic recovery in

the US.

(Thousands) Highest since Aug.

1987

10

3.1

11

2.4

11

7.1

13

1.3

14

4.5 16

7.9

18

5.3 20

4.1

22

1.4

26

0.0

24

6.6

24

8.4

26

0.0

25

3.6

26

5.4

27

8.9

28

9.4

29

4.4

26

4.7

27

3.1

24

0.0

23

5.5

24

3.6

23

6.3

0

50

100

150

200

250

300

350

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13*

Employment in the software publishing

industry now exceeds its dot

com bubble peak

Software Publishing Employment, 1990—2013*

*Seasonally adjusted year-end values. 2013 figure is as of October.

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

Dot Com Bubble Peak

66

US Unemployment Rate Forecast

4.5

%

4.5

%

4.6

%

4.8

%

4.9

% 5.4

%

6.1

%

6.9

%

8.1

%

9.3

%

9.6

% 10

.0%

9.7

%

9.6

%

9.6

%

8.9

%

9.1

%

9.1

%

8.7

%

8.3

%

8.2

%

8.0

%

7.8

%

7.7

%

7.6

%

7.3

%

7.3

%

7.1

%

7.0

%

6.9

%6

.8%

9.6

%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

13

:Q4

14

:Q1

14

:Q2

14

:Q3

14

:Q4

Rising unemployment

eroded payrolls

and workers comp’s

exposure base.

Unemployment peaked at 10%

in late 2009.

* = actual; = forecasts

Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (10/13 edition); Insurance Information Institute.

2007:Q1 to 2014:Q4F*

Unemployment forecasts have been revised slightly

downwards. Optimistic scenarios put the

unemployment as low as 6.5% by Q4 of next year.

Jobless figures have been revised

slightly downwards for 2013/14

67

US Unemployment Rate Forecasts

7.5% 7.5% 7.4%

6.9%6.7%

6.6%

7.6%7.7% 7.6%7.7%

7.2%7.1%

6.9%

7.3%

7.6%7.5%

7.4%

7.0%7.2%

7.4%7.5%

6.0%

6.5%

7.0%

7.5%

8.0%

8.5%

9.0%

9.5%

10.0%

13:Q2 13:Q3 13:Q4 14:Q1 14:Q2 14:Q3 14:Q4

10 Most Pessimistic

Consensus/Midpoint

10 Most OptimisticUnemployment will remain high even under

the most optimistic of scenarios, but forecasts are being revised downwards

Sources: Blue Chip Economic Indicators (May 2013); Insurance Information Institute

Quarterly, 2013:Q1 to 2014:Q4

68

Nonfarm Payroll (Wages and Salaries): Quarterly, 2005–2013:Q2

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual rates.

Sources: http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

$5,500

$5,750

$6,000

$6,250

$6,500

$6,750

$7,000

$7,2500

5:Q

1

05

:Q2

05

:Q3

05

:Q4

06

:Q1

06

:Q2

06

:Q3

06

:Q4

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

Prior Peak was 2008:Q1 at $6.60 trillion

Latest (2013:Q2) was $7.09 trillion, a new peak--$762B

above 2009 trough

Recent trough (2009:Q3) was $6.25 trillion, down

5.3% from prior peak

Payrolls are 13.4% above

their 2009 trough and up 2.7% over

the past year

68

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

69

Payroll Base* WC NWP

Payroll vs. Workers Comp Net Written Premiums, 1990-2012E

*Private employment; Shaded areas indicate recessions. WC premiums for 2012 are I.I.I. estimate based YTD 2012 actuals.

Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

Continued Payroll Growth and Rate Increases Suggest WC NWP Will Grow Again in 2012; +7.9% Growth in 2011 Was the First Gain Since 2005

7/90-3/91 3/01-11/01 12/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

+9% in 2012E

70

U.S. Insured Catastrophe Loss Update

Catastrophe Losses in Recent Years

Have Been Very High

70

71

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2012*

Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.

Source: ISO (1960-2011); A.M. Best (2012E) Insurance Information Institute.

0.4

1.2

0.4 0

.8 1.3

0.3 0.4 0.7

1.5

1.0

0.4

0.4 0.7

1.8

1.1

0.6

1.42

.01

.32

.00

.50

.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

3.4

8.7

9.4

3.6

0.9

0.1

1.1

1.1

0.8

0

1

2

3

4

5

6

7

8

9

10

19

60

19

62

19

64

19

66

19

68

19

70

19

72

19

74

19

76

19

78

19

80

19

82

19

84

19

86

19

88

19

90

19

92

19

94

19

96

19

98

20

00

20

02

20

04

20

06

20

08

20

10

20

12

E

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 7.20*

Combined Ratio Points Catastrophe losses as a share of all losses reached

a record high in 2012

72

$1

2.6

$1

1.0

$3

.8

$1

4.3

$1

1.6

$6

.1

$3

4.7

$7

.6

$1

6.3

$3

3.7

$7

3.4

$1

0.5

$7

.5

$2

9.2

$1

1.5

$1

4.4

$3

3.6

$3

5.0

$8

.7$1

4.0

$4

.8

$8

.0

$3

7.8

$8

.8

$2

6.4

$0

$10

$20

$30

$40

$50

$60

$70

$80

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13*

U.S. Insured Catastrophe Losses

*Through 6/2/13. Includes $2.6B for 2013:Q1 (PCS) and $5.32B for the period 4/1 – 6/2/13 (Aon Benfield Monthly Global Catastrophe Recap).

Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.)

Sources: Property Claims Service/ISO; Insurance Information Institute.

2012 Was the 3rd Highest Year on Record for Insured Losses in U.S. History on an Inflation-Adj. Basis. 2011 Losses Were the 6th Highest. YTD 2013 Running Below

Average But Q3 Is Typically the Costliest Quarter.

2012 was likely the third most expensive year ever for insured

CAT losses

Record tornado losses caused

2011 CAT losses to surge

($ Billions, $ 2012)

72

73

Top 16 Most Costly Disasters in U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

$7.8 $8.7 $9.2$11.1

$13.4

$18.8$23.9 $24.6$25.6

$48.7

$7.5$7.1$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene (2011) Jeanne

(2004)

Frances

(2004)

Rita

(2005)

Tornadoes/

T-Storms

(2011)

Tornadoes/

T-Storms

(2011)

Hugo

(1989)

Ivan

(2004)

Charley

(2004)

Wilma

(2005)

Ike

(2008)

Sandy*

(2012)

Northridge

(1994)

9/11 Attack

(2001)

Andrew

(1992)

Katrina

(2005)

Hurricane Sandy could become the 4th or 5th costliest event in US

insurance history

Hurricane Irene became the 12th most expense hurricane

in US history in 2011

Includes Tuscaloosa, AL,

tornado

Includes Joplin, MO, tornado

12 of the 16 Most Expensive Events in US History Have

Occurred Over the Past Decade

*PCS estimate as of 4/12/13.

Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

74

Top 16 Most Costly World Insurance Losses, 1970-2012*

(Insured Losses, 2012 Dollars, $ Billions)

*Figures do not include federally insured flood losses.

**Estimate based on PCS value of $18.75B as of 4/12/13.

Sources: Munich Re; Swiss Re; Insurance Information Institute research.

$11.1$13.4 $13.4$13.4

$18.8$23.9 $24.6$25.6

$38.6

$48.7

$7.8 $8.1 $8.5 $8.7 $9.2 $9.6

$0

$10

$20

$30

$40

$50

$60

Hugo

(1989)

Winter

Storm

Daria

(1991)

Chile

Quake

(2010)

Ivan

(2004)

Charley

(2004)

Typhoon

Mirielle

(1991)

Wilma

(2005)

Thailand

Floods

(2011)

New

Zealand

Quake

(2011)

Ike

(2008)

Sandy

(2012)**

Northridge

(1994)

WTC

Terror

Attack

(2001)

Andrew

(1992)

Japan

Quake,

Tsunami

(2011)**

Katrina

(2005)

5 of the top 14 most expensive catastrophes in

world history have occurred within the past 3 years

(2010-2012)

Hurricane Sandy is now the 6th costliest event in global

insurance history

2012 insured CAT Losses totaled $60B; Economic losses totaled $140B, according to Swiss Re

Nu

mb

er

Geophysical

(earthquake, tsunami,

volcanic activity)

Climatological

(temperature extremes,

drought, wildfire)

Meteorological (storm)

Hydrological

(flood, mass movement)

Natural Disasters in the United States, 1980 – June 2013* Number of Events (Annual Totals 1980 – June 2013*)

*Through June 30, 2013.

Source: MR NatCatSERVICE 75

41

19

121

3

50

100

150

200

250

300

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

There were 68 natural disaster events in the

first half of 2013

Losses Due to Natural Disasters in the US, 1980–2013 (Jan.-June Only)

76

Overall losses (in 2012 values) Insured losses (in 2012 values)

Source: MR NatCatSERVICE

(2012 Dollars, $ Billions) (Overall and Insured Losses)

10

20

30

40

50

60

70

80

90

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

First Half 2013 losses were running below 2011 and 2012 but

were consistent with the decade prior.

Approximately 57% of the overall cost of

catastrophes in the US was covered by

insurance in 2013:H1

2013 First Half Losses

Overall : $13.8B

Insured: $7.9B

Indicates a great deal of losses are uninsured (~40%-50% in the US) =

Growth Opportunity

77

$6,558$10,994

$44,563

$51,996

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

Homeowners* Vehicle Commercial NFIP Flood**

Commercial (i.e., business claims) are more expensive

because the value of property is often higher as well as the impact of insured business

interruption losses

*Includes rental and condo policies (excludes NFIP flood). **Preliminary as of May 14, 2013.

Sources: Catastrophe loss data is for Catastrophe Serial No. 90 (Oct. 28 – 31, 2012) from PCS as of March 2013; Insurance Information Institute.

Hurricane Sandy: Average Claim Payment by Type of Claim

The average insured flood loss was nearly 8 times larger than the average non-flood insured loss

(mostly wind)

Commercial (Business) Claims Were Nearly Seven Times More Expensive than Homeowners Claims; Vehicle Claims Were Unusually Expensive

Due to Extensive Flooding

Geophysical

(earthquake, tsunami,

volcanic activity)

Climatological

(temperature extremes,

drought, wildfire)

Meteorological (storm)

Hydrological

(flood, mass movement)

Natural Disasters Worldwide, 1980 – 2013* (Number of Events)

*Through June 30, 2013.

Source: MR NatCatSERVICE 78

41

19

121

3

200

400

600

800

1 000

1 200

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

Nu

mb

er

There were 460 natural disaster events globally in the first half of 2013

and 905 for full-year 2012

Losses Due to Natural Disasters Worldwide, 1980–2013* (Overall & Insured Losses)

79

Overall losses (in 2012 values) Insured losses (in 2012 values)

*Through June 30, 2013.

Source: MR NatCatSERVICE

(2012 Dollars, $ Billions) (Overall and Insured Losses)

50

100

150

200

250

300

350

400

450

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

2012 Losses

Overall : $101.1B

Insured: $57.9B

There is a clear upward trend in both insured and overall losses over the past

30+ years

2013: 1st Half Losses

Overall : $45B

Insured: $13B

As of January 1, 2013

Number of

Events Fatalities

Estimated Overall

Losses (US $m)

Estimated Insured

Losses (US $m)

Tropical Cyclone 4 143 52,240 26,360

Severe

Thunderstorm 115 118 27,688 14,914

Drought 2 0 20,000 16,000†

Wildfire 38 13 1,112 595

Winter Storm 2 7 81 38

Flood 19 3 13 0††

TOTALS 184 284 $101,134 $57,907

Natural Disaster Losses in the United States: 2012

80 Source: MR NatCatSERVICE

† - Includes Federal Crop Insurance Losses. † † - Excludes federal flood.

As of July 1, 2013

Number of

Events Fatalities

Estimated Overall

Losses (US $m)

Estimated Insured

Losses (US $m)

Severe

Thunderstorm 29 66 10,180 6,325

Winter Storm 13 17 2,434 1,255

Flood 10 9 500 Minor

Earthquake &

Geophysical 5 0 Minor Minor

Tropical Cyclone 1 1 Minor Minor

Wildfire, Heat, &

Drought 11 23 700 365

Totals 68 116 13,814 7,945

81 Source: MR NatCatSERVICE

Natural Disaster Losses in the United States: First Half 2013

Significant Natural Catastrophes, 2012 (Events with $1 billion economic loss and/or 50 fatalities)

Date Event

Estimated Economic

Losses (US $m)

Estimated Insured

Losses (US $m)

June – Sept 2012 Central US Drought 20,000 16,000†

March 2 - 3 Thunderstorms 5,000 2,500

April 2 – 4 Thunderstorms 1,550 775

April 13- 15 Thunderstorms 1,800 910

April 28 – 29 Thunderstorms 4,500 2,500

May 25 – 30 Thunderstorms 3,400 1,700

June 6 – 7 Thunderstorms 1,400 1,000

June 11 – 13 Thunderstorms 1,900 950

June 28 – July 2 Thunderstorms 4,000 2,000

August 26 - 30 Hurricane Isaac 2,000 1,220

October 28 - 30 Hurricane Sandy 50,000 25,000††

82 82 Source: MR NatCatSERVICE

† - Includes Federal Crop Insurance Losses.; † † - Excludes NFIP losses.

83

Top 12 Most Costly Hurricanes in U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

*PCS estimate as of 4/12/13.

Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

$9.2$11.1

$13.4

$18.8

$25.6

$48.7

$8.7$7.8$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene

(2011)

Jeanne

(2004)

Frances

(2004)

Rita

(2005)

Hugo

(1989)

Ivan

(2004)

Charley

(2004)

Wilma

(2005)

Ike

(2008)

Sandy*

(2012)

Andrew

(1992)

Katrina

(2005)

Hurricane Sandy became the 3rd costliest hurricane in US

insurance history Hurricane Irene

became the 12th most expensive hurricane in US history in 2011

10 of the 12 most costly hurricanes in insurance

history occurred over the past 9 years (2004—2012)

84

Total Value of Insured Coastal Exposure in 2012

(2012, $ Billions)

Source: AIR Worldwide

$293.5

$239.3

$182.3

$164.6

$163.5

$118.2

$106.7

$81.9

$64.0

$60.6

$58.3

$17.3

$567.8

$713.9

$849.6

$1,175.3

$2,862.3

$2,923.1

$0 $500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500

New York

Florida

Texas

Massachusetts

New Jersey

Connecticut

Louisiana

S. Carolina

Virginia

Maine

North Carolina

Alabama

Georgia

Delaware

New Hampshire

Mississippi

Rhode Island

Maryland

In 2012, New York Ranked as the #1 Most Exposed State to Hurricane Loss, Overtaking Florida with $2.862 Trillion. Texas is very exposed too, and

ranked #3 with $1.175 Trillion in insured coastal exposure

The Insured Value of All Coastal Property Was $10.6 Trillion in 2012 , Up 20% from $8.9 Trillion in 2007 and

Up 48% from $7.2 Trillion in 2004

The value of insured coastal exposure in NY is now highest in the US for

the first time.

85

The combined ratios for both personal and commercial lines

improved substantially in 2013:H1

U.S. Residual Market: Total Policies In-Force (1990-2012) (000)

Source: PIPSO; Insurance Information Institute

931.6

1,785.0

1,458.1

1,196.5

1,741.7

2,841.4

3,311.83,227.3

2,479.4

1,319.7

2,621.32,780.6

1,642.3

2,840.4

2,209.32,203.9

0

500

1,000

1,500

2,000

2,500

3,000

3,500

1990 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

(000)

Hurricane Andrew

4 Florida Hurricanes

Katrina, Rita and Wilma

In the 23-year period between 1990 and 2012, the total number of policies in-force in the residual market (FAIR & Beach/Windstorm) Plans has more than tripled.

Hurricane Sandy

86

U.S. Residual Market Exposure to Loss(1990-2012) ($ Billions)

Source: PIPSO; Insurance Information Institute (I.I.I.).

$281.8

$884.7

$757.9$818.1

$430.5$372.3

$54.7

$150.0

$292.0$244.2

$221.3

$419.5

$656.7 $696.4

$771.9

$703.0

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

$1,000

1990 1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

($ Billions)

In the 23-year period between 1990 and 2012, total exposure to loss in the residual market (FAIR & Beach/Windstorm) Plans has surged from $54.7

billion in 1990 to $818.1 billion in 2012.

Hurricane Andrew

4 Florida Hurricanes

Katrina, Rita and Wilma

Hurricane Sandy

20

40

60

80

100

120

140

160

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

Number

Convective Loss Events in the U.S. Number of events 1980 – 2012 and First Half 2013

Source: Geo Risks Research, NatCatSERVICE – As at July 2013 87

Convective events

are those caused by

straight-line winds,

tornadoes, hail,

heavy precipitation,

flash floods and

lightning

The frequency of convective events has rising tremendously

over the past 30+ years

U.S. Thunderstorm Loss Trends, 1980 – June 30, 2013

88

Source: Property Claims Service, MR NatCatSERVICE

Average

thunderstorm

losses are up 7 fold

since the early

1980s. The 5- year

running average

loss is up sharply.

Hurricanes get all the headlines,

but thunderstorms are consistent

producers of large scale loss.

2008-2012 are the most expensive

years on record.

1st Half 2013 thunderstorm losses total $6.325B; The

system that included the EF-5 tornado in Moore, OK, accounted for $1.575B

Convective Loss Events in the U.S. Overall and insured losses 1980 – 2012 and First Half 2013

Overall losses (in 2012 values) Insured losses (in 2012 values)

(Bill. US$)

Analysis contains: straight-line winds, tornadoes, hail, heavy precipitation, flash floods, lightning.

5

10

15

20

25

30

35

40

45

50

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

89 Source: Geo Risks Research, NatCatSERVICE – As at July 2013

Convective events

are those caused by

straight-line winds,

tornadoes, hail,

heavy precipitation,

flash floods and

lightning

The insured and total economic cost of

convective events has rising tremendously

over the past 30+ years

New Research Suggests Increase in Convective Activity Is Costly for Insurers

• Study examines convective (hail, tornado, thundersquall and heavy

rainfall) events in the US with losses exceeding US$ 250m in the period

1970–2009 (80% of all losses)

• Past losses are normalized (i.e., adjusted) to currently exposed values

• After normalization there are still increases of losses

• Increases are correlated with

the increase in the meteorological

potential for severe thunderstorms

and its variability

For the first time research shows

that climatic changes have already

influenced US thunderstorm losses

90

Source: Munich Re research paper, Marhc 18, 2013: Rising Variability in Thunderstorm-Related U.S. Losses as a

Reflection of Changes in Large-Scale Thunderstorm Forcing.

Hurricane Sandy Summary

91

Sandy Became One of the Most Expensive Events in

Insurance History

91

Hurricane Sandy: Claim Payments to Policyholders, by State

$9,600

$6,300

$700 $500 $410 $295 $292 $210 $103 $84 $57 $55 $37 $36 $13$58

$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

NY NJ PA CT MD VA OH MA RI DE WV NC NH DC ME VT

Insurers Will Pay at Least $18.75 Billion to 1.52 Million Policyholders Across 15 States and DC in the Wake of Hurricane Sandy

92

At $9.6B and $6.6B, respectively, NY and NJ suffered, by far, the largest losses

from Hurricane Sandy

TOTAL = $18.75 BILLION ($ Thousands)

Sources: Catastrophe loss data is for Catastrophe Serial No. 90 (Oct. 28 – 31, 2012) from PCS as of Jan. 18, 2013; Insurance Information Institute .

Auto,

250,500 ,

16%

Commercial

, 202,500 ,

13%

Homeowner

, 1,067,000 ,

71%

Hurricane Sandy resulted in an

estimated 1.52 million privately insured

claims resulting in an estimated $18.75 to

$25 billion in insured losses. Hurricane

Katrina produced 1.74 million claims and

$48.7B in losses (in 2012 $)

Hurricane Sandy: Number of Claims by Type*

*PCS claim count estimate s as of 1/18/13. Loss estimate represents PCS total ($18.75B) and upper end of range estimates by risk modelers

RMS, Eqecat and AIR. All figures exclude losses paid by the NFIP.

Source: PCS; AIR, Eqecat, AIR Worldwide; Insurance Information Institute. 93

Sandy is a high HO frequency, (relatively

low) severity event (avg. severity <50% Katrina)

Total Claims = 1.52 Million*

Auto, $2,729

, 15%

Commercial

, $9,024 ,

48%

Homeowner

, $6,997 ,

37%

Although Commercial Lines accounted for

only 13% of total claims, they account for 48% of all claim

dollars paid. In most hurricanes,

Commercial Lines accounts for about

1/3 of insured losses.

Hurricane Sandy: Insured Loss by Claim Type* ($ Millions)

*PCS insured loss estimates as of 1/18/13. Catastrophe modeler estimates range up to $25 billion. All figures exclude losses paid by the NFIP.

Source: PCS; Insurance Information Institute. 94

Total Claim Value = $18.75 Billion*

95

Total Value of Insured Coastal Exposure in 2007

(2007, $ Billions)

Source: AIR Worldwide

$224.4

$191.9

$158.8

$146.9

$132.8

$92.5

$85.6

$60.6

$55.7

$51.8

$54.1

$14.9

$479.9

$635.5

$772.8

$895.1

$2,378.9

$2,458.6

$0 $500 $1,000 $1,500 $2,000 $2,500 $3,000

Florida

New York

Texas

Massachusetts

New Jersey

Connecticut

Louisiana

S. Carolina

Virginia

Maine

North Carolina

Alabama

Georgia

Delaware

New Hampshire

Mississippi

Rhode Island

Maryland

In 2007, Florida Still Ranked as the #1 Most Exposed State to Hurricane Loss, with

$2.459 Trillion Exposure, but Texas is very exposed too, and ranked #3 with $895B

in insured coastal exposure

The Insured Value of All Coastal Property Was $8.9 Trillion in 2007, Up 24% from $7.2 Trillion in 2004

96

Total Potential Home Value Exposure to Storm Surge Risk in 2013*

($ Billions)

*Insured and uninsured property. Based on estimated property values as of April 2013.

Source: Storm Surge Report 2013, CoreLogic.

$65.2$51.0$50.3

$35.0$22.4$20.5

$15.9$10.4$7.2$4.7$3.1$2.7$2.6$0.6

$65.6$72.0$78.0

$118.8$135.0

$386.5

$0 $50 $100 $150 $200 $250 $300 $350 $400 $450

FloridaNew York

New JerseyVirginia

LouisianaS. CarolinaN. Carolina

TexasMassachusetts

ConnecticutMarylandGeorgia

DelawareMississippi

Rhode IslandAlabama

MaineNew

PennsylvaniaDC

The Value of Homes Exposed to Storm Surge was $1.147 Trillion in 2013.* Only a fraction of this is insured, hence the huge demand for federal aid

following major coastal flooding events.

Florida is by the state most vulnerable to storm surge.

97

U.S. Insured Catastrophe Losses by Cause of Loss, 2011 ($ Millions)

2.8%

1.5%

5.6%

72.1%

15.4%

.

Source: ISO’s Property Claim Services Unit, Munich Re; Insurance Information Institute.

Hurricanes & Tropical Storms, $5,510

Wildfires, $855

Thunderstorms (Incl. Tornadoes , $25,813

Winter Storms, $2,017

Geological Events, $50, (0.1%)

Flood , $535, (1.5%) Other, $1,000

2011’s insured loss distribution was

unusual with tornado and thunderstorm accounting for the

vast majority of loss

Thunderstorm/ Tornado losses were 2.5 times above the 30-year average

98

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1992–20111

0.4%

1.6%

3.8%4.7%

6.3%

7.3%

33.9%

42.0%

1. Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.

2. Excludes snow.

3. Does not include NFIP flood losses

4. Includes wildland fires

5. Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.

Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $161.3

Fires (4), $6.0

Tornadoes (2), $130.2

Winter Storms, $28.2

Terrorism, $24.4

Geological Events, $18.2

Wind/Hail/Flood (3), $14.8

Other (5), $1.4

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Tornado share of CAT losses is

rising

Insured cat losses from 1992-2011

totaled $384.3B, an average of $19.2B per year or $1.6B

per month

Homeowners Insurance Catastrophe-Related Claim Frequency and Severity, 1997—2012*

*All policy forms combined, countrywide.

Source: Insurance Research Council, Trends in Homeowners Insurance Claims, Sept. 2012 from ISO Fast Track data. 99

Avg. catastrophe claim cost rose

approximately 200% from 1997-2011

Cat claim frequency in 2011 was at historic highs and more than

double the rate in 1997

100

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2012*

Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.

Source: ISO (1960-2011); A.M. Best (2012E) Insurance Information Institute.

0.4

1.2

0.4 0

.8 1.3

0.3 0.4 0.7

1.5

1.0

0.4

0.4 0.7

1.8

1.1

0.6

1.42

.01

.32

.00

.50

.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

3.4

8.7

9.4

3.6

0.9

0.1

1.1

1.1

0.8

0

1

2

3

4

5

6

7

8

9

10

19

60

19

62

19

64

19

66

19

68

19

70

19

72

19

74

19

76

19

78

19

80

19

82

19

84

19

86

19

88

19

90

19

92

19

94

19

96

19

98

20

00

20

02

20

04

20

06

20

08

20

10

20

12

E

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 7.20*

Combined Ratio Points Catastrophe losses as a share of all losses reached

a record high in 2012

Homeowners Insurance Combined Ratio: 1990–2015F

11

3.0

11

7.7

15

8.4

11

3.6

10

1.0 10

9.4

10

8.2

11

1.4 1

21

.7

10

9.3

98

.2

94

.4 10

0.3

89

.0 95

.7

11

6.9

10

5.8

10

6.7

12

2.2

10

4.4

10

1.7

10

1.2

10

0.7

11

8.4

11

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F 14F 15F

1

Homeowners Performance in 2011/12 Impacted by Large Cat Losses. Extreme Regional Variation Can Be Expected Due to

Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2011);Conning (2012E-2015F); Insurance Information Institute.

101

Hurricane Ike

Hurricane Sandy

Record tornado activity

Hurricane Andrew

102

Federal Disaster Declarations Patterns:

1953-2013

102

Disaster Declarations Set New Records in Recent Years

Number of Federal Disaster Declarations, 1953-2013*

13 1

7 18

16

16

7 71

21

22

22

0 25

25

11

11

19

29

17

17

48

46

46

38

30

22 2

54

22

31

52

42

13

42

7 28

23

11

31

38

45

32 3

63

27

54

46

55

04

54

5 49

56

69

48 5

26

37

55

98

19

94

7 50

43

0

20

40

60

80

100

120

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

*Through November 5, 2013.

Source: Federal Emergency Management Administration; http://www.fema.gov/disasters; Insurance Information Institute.

The Number of Federal Disaster Declarations Is Rising and Set New Records in 2010 and 2011. Hurricane Sandy Produced 13 Declarations in 2012/13.

The number of federal disaster declarations set a

new record in 2011, with 99, shattering 2010’s record 81

declarations.

There have been 2,139 federal disaster

declarations since 1953. The average

number of declarations per year is 35 from 1953-2012, though

there few haven’t been recorded since 1995.

50 federal disasters were declared so far in 2013*

103

104

Federal Disasters Declarations by State, 1953 – 2013: Highest 25 States*

87

78

74

67

66

60

57

56

55

54

52

52

52

51

51

50

50

49

47

47

47

46

44

42

39

0

10

20

30

40

50

60

70

80

90

100

TX CA OK NY FL LA AL KY MO AR MS IL IA TN WV MN KS PA NE VA OH WA ND NC IN

Dis

as

ter

De

cla

rati

on

s

Over the past 60 years, Texas has had the highest

number of Federal Disaster

Declarations

*Through Nov. 5, 2013. Includes Puerto Rico and the District of Columbia.

Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

105

Federal Disasters Declarations by State, 1953 – 2013: Lowest 25 States*

42

40

38

37

36

36

35

33

29

28

26

26

26

26

24

24

23

23

22

19

17

15

15

13

11

11

9

0

10

20

30

40

50

SD ME AK WI GA VT NJ NH MA OR PR HI MI NM AZ MD ID MT CO CT NV DE SC DC UT RI WY

Dis

as

ter

De

cla

rati

on

s

Over the past 60 years, Wyoming and Rhode Island had the fewest

number of Federal Disaster Declarations

*Through Nov. 5, 2013. Includes Puerto Rico and the District of Columbia.

Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

106

SEVERE WEATHER REPORT UPDATE: 2013

Damage from Tornadoes, Large Hail

and High Winds Keep Insurers Busy

106

Location of Tornado Reports: Through November 19, 2013

107 Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#; PCS.

There were 738 tornadoes

through Sept. 30, causing extensive property

damage in several states

A deadly EF-5 tornado in May in

Moore, OK, produced insured losses of $1.575

billion. November tornadoes in the

Midwest like produced $1B in insured losses.

U.S. Tornado Count, 2005-2013*

108

*Through October 28, 2013.

Source: http://www.spc.noaa.gov/wcm/.

There were 1,897 tornadoes in the U.S. in 2011 far above average, but

well below 2008’s record

2013 count is running well

below average

Location of Large Hail Reports: Through September 30, 2013

109 Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

There were 5,321 “Large Hail” reports through Sept. 30, causing extensive

property and vehicle damage

Location of High Wind Reports: Through September 30, 2013

110 Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

There were 11,577 “Wind

Damage” reports through

Sept. 30, causing

extensive property damage

Severe Weather Reports: Through September 30, 2013

111 Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

Severe weather reports are concentrated east

of the Rockies

There were 17,637 severe

weather reports through Sept. 30; including

738 tornadoes; 5,321 “Large Hail” reports

and 11,577 high wind events

Severe Weather Reports in Wisconsin: Through November 18, 2013

112 Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

There were 63 severe weather reports through

Nov. 18 in California:

6 Tornadoes

14 Large Hail Reports

43 High Wind Events

114

Terrorism Risk Insurance Program

Reauthorization Was a Major Industry Initiative for 2013 Even Before Boston

I.I.I. Testified at First Congressional Hearing on 9/11/12

Provided testimony at NYC hearing on 6/17/13

I.I.I. Accelerated Planned Study on Terrorism Risk and Insurance in the Wake of Boston and Was Well Received

Terrorism: A Constant Threat issued in June 2013

115

Terrorism Risk Insurance Program

Boston Marathon Bombing Has Helped Focus Attention in Congress on TRIPRA and its Looming Expiration

Act expires 12/31/14

Exclusionary language will likely be inserted for post-1/1/2014 renewals

and will likely lead to significant media interest (educational opportunity)

Numerous headwinds; not a priority issue in 2013 in Congress

3 extension bills introduced in 2013—2 since Boston

Media Interest Soared

I.I.I. was conducting its first interviews within minutes after live-tweeting

(nearly) from the scene; TV interest was high

Local, national and international media focused on this topic for the first

time in any significant way since TRIA’s inception in late 2002

Inquiries revealed very little/no understanding (or even awareness)

outside insurance industry and business owners

Certification process caused confusion

Life

$1.2 (3%)

Aviation

Liability

$4.3 (11%)

Other

Liability

$4.9 (12%)

Biz

Interruption

$13.5 (33%)

Property -

WTC 1 & 2*

$4.4 (11%) Property -

Other

$7.4 (19%)

Aviation Hull

$0.6 (2%)

Event

Cancellation

$1.2 (3%)

Workers

Comp

$2.2 (6%)

Total Insured Losses Estimate: $40.0B** *Loss total does not include March 2010 New York City settlement of up to $657.5 million to compensate approximately 10,000 Ground Zero workers or any subsequent settlements.

**$32.5 billion in 2001 dollars.

Source: Insurance Information Institute.

Loss Distribution by Type of Insurance from Sept. 11 Terrorist Attack ($ 2011)

($ Billions)

117

TRIA Outlook

Difficult Reauthorization Battle Ahead

Very difficult to overcome antigovernment/small government, Tea

Party forces in the House

Most Committee members in both houses weren’t around in 2007

House Hearings in 2012; House and Senate in Sept. 2013

If Reauthorized, Insurer Participation Likely Increased

Some Have Attacked TRIA as “Corporate Welfare” In reality the taxpayer is 100% protected

NFIP, Crop programs have led to miscomprehensions

Emphasizing Benefits to Employees Under WC is Key

Misperception by Some that Terrorism is Urban Issue

Growth Opportunity: Standalone Cover if No Reauthorization

I.I.I. TRIA Testimony Before US Senate Banking Committee (Sept. 25, 2013)

Robert Hartwig, Future of TRIA Program, U.S. Senate Banking Committee

119

Terrorism Insurance Take-up Rates, By Year, 2003-2012

Source: Marsh Global Analytics, 2013 Terrorism Risk Insurance Report, May 2013.

27%

49%

58% 59% 59%57%

61% 62%64%

62%

0%

10%

20%

30%

40%

50%

60%

70%

80%

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

In 2003, the first year TRIA was in effect, the terrorism take-up rate was 27 percent. Since then, it has increased steadily, remaining in the

low 60 percent range since 2009.

Take-up rates for smaller commercial risks are lower—

potentially very low in some areas and industries

Industry Aggregate Retention: $27.5 Bill

Hard Cap

$100 Bill

Government Recoupment

Insurer Co-Payments 15% Above Retention

Individual Insurer Retention 20% of Premiums Earned

Program Dollar Threshold

$100 Million

Certification Dollar Threshold

$5 Million

Certification of Terrorist Act: Definition Must Be Met

Pyramid of Taxpayer Protection: Strong, Stable, Sound and Secure

If TRIA is reauthorized, it is highly likely

insurer retentions will be increased

Summary of Terrorism Risk Insurance Program Extension Bills Introduced in 2013

Bill Summary

•H.R. 508: “Terrorism Risk

Insurance Act of 2002

Reauthorization Act of 2013”

•Introduced Feb. 5 by Rep.

Michael Grimm (D-NY)

5-Year Extension (through 2019)

Extend recoupment period for any TRIA assistance from 2017 to 2019

•H.R. 2146: “Terrorism Risk

Insurance Program

Reauthorization Act of 2013”

•Introduced May 23 by Rep.

Michael Capuano (D-MA)

10-Year Extension (through 2024)

Extend recoupment period for any TRIA assistance from 2017 to 2024

Requires President’s Working Group on Financial Markets (PWGFM) to

issue reports on long-term availability and affordability of terrorism

insurance in 2017, 2020 and 2023

Reports to be drafted with consultation from NAIC and representatives of

the insurance and securities industries and policyholders

•H.R. 1945: “Fostering

Resilience to Terrorism Act

of 2013”

•Introduced May 9 by Rep.

Benny Thompson (D-MS)

10-Year Extension (through 2024)

Recoupment period changed to 2024

Would transfer responsibility for certification of a “act of terrorism” to the

Secretary of Homeland Security from Secretary of Treasury.

PWGFM to issue reports in 2017, 2020 and 2023

Requires Sec. of DHS to provide insureds with “timely homeland security

information, including terrorism risk information, at the appropriate level of

classification and information on best practices to foster resilience to an act

of terrorism.”

Source: Nelson, Levine, de Luca & Hamilton, FIO Focus, June 10, 2013; Insurance Information Institute.

122

Terrorist Risk Index

Sources: Maplecroft Terrorism Risk Index; (2011); Guy Carpenter; Insurance Information Institute.

The threat of terrorism is highest in

South Asia, Russia, the Middle East and Central

and East Africa

The US is still

considered to be at

“Medium Risk” for a

terrorist attack

Terrorism Violates Traditional Requirements for Insurability

Requirement Definition Violation

Estimable

Frequency

Insurance requires large

number of observations to

develop predictive rate-

making models (an actuarial

concept known as credibility)

Very few data points Terror modeling still in infancy, untested. Inconsistent assessment of threat

Estimable

Severity

Maximum possible/ probable

loss must be at least

estimable in order to minimize

“risk of ruin” (insurer cannot

run an unreasonable risk of

insolvency though assumption

of the risk)

Potential loss is virtually unbounded. Losses can easily exceed insurer capital resources for paying claims. Extreme risk in workers compensation and statute forbids exclusions.

Source: Insurance Information Institute

Requirement Definition Violation

Diversifiable

Risk

Must be able to spread/distribute risk across large number of risks “Law of Large Numbers” helps makes losses manageable and less volatile

Losses likely highly concentrated geographically or by industry (e.g., WTC, power plants)

Random

Loss

Distribution/

Fortuity

Probability of loss occurring must be purely random and fortuitous Events are individually unpredictable in terms of time, location and magnitude

Terrorism attacks are planned, coordinated and deliberate acts of destruction Dynamic target shifting from “hardened targets” to “soft targets” Terrorist adjust tactics to circumvent new security measures Actions of US and foreign govts. may affect likelihood, nature and timing of attack

Source: Insurance Information Institute

Terrorism Violates Traditional Requirements for Insurability (cont’d)

Public Opinion Survey

125

Disaster Preparedness Issues

125

126

I.I.I. Poll: Favorability

Source: Insurance Information Institute Annual Pulse Survey.

36% 36%32%

28%

61%58% 56%

53%51%

47%

10%

20%

30%

40%

50%

60%

70%

Auto insurance Home

insurance

Life insurance Banking Electric utility

companies

Health

insurance

Mutual fundsPharmaceutical

companies

Oil and gas

companies

Financial

services

companies

Percent of Public Rating Industry as Very or Mostly Favorable, 2013

Auto Insurers and Home Insurers Ranked Highest.

Viewed separately, auto and home insurers have highest favorability ratings of all industries surveyed

127

I.I.I. Poll: Homeowners Insurance

Q. Do you think that it is fair that people who live in areas affected by record storms in 2011 and 2012 should pay more for their homeowners insurance in the future?

Source: Insurance Information Institute Annual Pulse Survey.

Nearly 60 percent of Americans believe that homeowners insurance premiums should not be raised as a result of recent storms in their areas.

4%

37%

59%

Don’t know

Yes

No

Public believes it is not fair to raise

premiums of homeowners due

to events they cannot control

128

I.I.I. Poll: Flood Insurance

Source: Insurance Information Institute Annual Pulse Survey.

55%46% 47%

58% 61%

0%

20%

40%

60%

80%

Total U.S. Northeast West Midwest South

Q. The federal government plans to raise the price of flood insurance so it reflects the costs of paying claims. Do you believe this is fair? [% Responding “NO”]

More than one-half of Americans do not think it is fair for the federal government to raise its flood insurance premiums to better reflect claims

payouts.

Most people believe it is unfair for government to raise flood insurance premiums, even though

they are subsidized by taxpayers

129

I.I.I. Poll: Disaster Preparedness

1Asked of those who have homeowners insurance and who responded “yes”.

Source: Insurance Information Institute Annual Pulse Survey.

16%

12%

32%

9%

20%23%

14%

32%

12%

22%24%

16%

29%

10%

21%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Northeast Midwest South West Total U.S.

May-11 May-12 May-13

Q. Does your homeowners policy cover damage from flooding during a hurricane?1

The proportion of homeowners who believe their homeowners policy covers damage from flooding during a hurricane stands at 21 percent. This proportion rises eight percentage points in the South, to 29 percent.

About 20 percent of the public still believes flooding from a hurricane

is covered

130

I.I.I. Poll: Disaster Preparedness

1Asked of those who have homeowners insurance but not flood insurance.

Source: Insurance Information Institute Annual Pulse Survey.

4% 1%5%

0% 3%

96% 99%93%

100%96%

0%

20%

40%

60%

80%

100%

Northeast Midwest South West Total U.S.

Yes No

Q. Have recent flooding events such as Hurricane Sandy or Hurricane Irene motivated you to buy flood coverage?1

Recent storms have not motivated people to buy flood insurance coverag.e

Despite recent major flood events, few people see the need to buy coverage

131

I.I.I. Poll: Disaster Preparedness

Q. If you expect some relief from the government, do you purchase less insurance coverage against these natural disasters than you would have otherwise?

Source: Insurance Information Institute Annual Pulse Survey.

Seventy-two percent of Americans would not purchase less insurance if they expect some relief from the government—but 22% would.

6%

22%

72%

Don’t know

Yes

No

More than 20 percent cut back

on insurance coverage in

expectation of government disaster aid

132

Growth Analysis by State and Business Segment

Premium Growth Rates Vary Tremendously by State

132

133

Direct Premiums Written: Total P/C Percent Change by State, 2007-2012*

58

.4

25

.4

24

.5

21

.0

19

.2

17

.6

16

.3

13

.2

13

.2

12

.4

9.9

9.2

9.2

8.5

8.0

6.2

5.8

5.2

4.5

4.4

4.3

4.3

4.2

4.0

3.8

3.6

0

10

20

30

40

50

60

70

ND

SD

OK

NE IA

KS

VT

AK

TX

WY

MN

AR

TN IN W

I

KY

MT

OH LA

VA

NJ

MI

SC

CO

MO

NM

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

North Dakota was the country’s growth leader over the past 5 years with premiums written

expanding by 58.4%

134

Direct Premiums Written: Total P/C Percent Change by State, 2007-2012*

3.6

3.1

3.0

2.9

2.7

2.2

2.1

2.1

2.0

1.8

1.1

0.0

-0.1

-0.3

-0.7

-0.9

-2.8

-5.6

-6.0

-7.2

-7.2

-9.3

-10

.1

-11

.2

-12

.5

-17

.3

-20

-15

-10

-5

0

5

CT

MS

NC AL

MD

PA

U.S

.

MA IL

WA

GA

UT

NH RI

ID

ME

NY

FL

CA

DC

WV HI

AZ

OR

DE

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: SNL Financial LC.; Insurance Information Institute.

Growth was negative in 13 states and DC between

2007 and 2012

135

Direct Premiums Written: PP Auto Percent Change by State, 2007-2012*

24

.8

18

.8

18

.5

14

.4

13

.6

12

.7

12

.4

11

.2

10

.7

10

.4

10

.2

10

.1

9.3

9.1

9.1

9.0

9.0

8.4

8.1

8.0

7.9

7.6

7.1

7.0

6.5

6.3

02468

101214161820222426

ND

OK

TX MI

NE

NJ

SD FL IA

NY

KY

KS WI

DE

VA

TN

UT

AK

CO

AR

WY

SC

DC

MO

WV

MD

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

136

Direct Premiums Written: PP Auto Percent Change by State, 2007-2012*

6.3

6.1

6.1

5.6

5.4

4.8

4.1

4.1

3.1

3.1

2.8

2.6

2.5

2.4

2.2

1.7

1.6

1.2

0.2

-1.2

-3.3

-4.2

-5.0

-5.4

-5.9

-6.2

-8

-6

-4

-2

0

2

4

6

NC

U.S

.

LA

MT IN

MN

OR

CT

OH

NM PA

AL

MA

GA IL RI

MS

WA ID VT

NH

CA

NV

ME HI

AZ

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: SNL Financial LC.; Insurance Information Institute.

Advertising Expenditures by P/C Insurance Industry, 1999-2012

$1.736 $1.737 $1.803 $1.708

$3.426

$4.102$4.354

$4.103

$5.079

$5.883$6.088

$2.975

$2.111$1.882

$1.5

$2.0

$2.5

$3.0

$3.5

$4.0

$4.5

$5.0

$5.5

$6.0

$6.5

99 00 01 02 03 04 05 06 07 08 09 10 11 12

Source: Insurance Information Institute from consolidated P/C Annual Statement data, Insurance Expense Exhibit (Part I).

$ Billions P/C ad spend hit an all time record high of

$6.088 billion in 2012, up 3.5% over 2011. The

pace of growth has slowed from 15.8% in

2011 and 23.8% in 2010

P/C ad spending has more

than tripled since 2002

(up 256% from 2002-2012)

138

Direct Premiums Written: Homeowners Percent Change by State, 2007-2012*

44

.5

41

.2

40

.5

39

.7

39

.0

38

.3

36

.4

35

.7

34

.2

32

.4

32

.4

32

.2

32

.0

31

.3

31

.0

30

.5

29

.8

29

.7

28

.8

28

.7

27

.9

26

.9

26

.7

26

.5

26

.4

26

.0

0

5

10

15

20

25

30

35

40

45

OK

ND

MN

AR

TN

MO

KY

SD WI

KS

GA IA

WY

CO

MT

NE

OH

NM AL

IN IL VA

DE

SC ID UT

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LLC.; Insurance Information Institute.

Top 25 States

139

Direct Premiums Written: Homeowners Percent Change by State, 2007-2012*

25

.6

25

.3

24

.8

24

.5

24

.3

23

.7

23

.6

23

.3

22

.0

21

.4

21

.3

20

.4

20

.0

19

.4

18

.6

16

.4

16

.2

15

.6

15

.1

12

.5

10

.5

10

.4

8.7

8.0

-1.9

-2.3-5

0

5

10

15

20

25

30

35

40

MS

ME

LA

CT

TX

NJ

NH RI

NC

PA

WA

NY

U.S

.

WV

OR

MA

MD

DC

AK

VT

MI

AZ

CA HI

NV

FL

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: SNL Financial LLC.; Insurance Information Institute.

140

Direct Premiums Written: Comm. Lines Percent Change by State, 2007-2012*

72

.2

35

.2

28

.8

25

.7

21

.0

20

.2

16

.0

15

.1

14

.6

8.8

6.3

4.6

3.3

2.9

1.5

1.2

0.0

-1.5

-2.3

-2.4

-2.6

-2.6

-3.2

-3.3

-3.5

-3.7

-20

0

20

40

60

80

ND

OK

SD

VT

NE IA

KS

AK ID

WY

TX

MN IN WI

AR

TN

MT

OH LA

MA

PA

CT

MS

NM IL

WA

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LLC.; Insurance Information Institute.

Top 25 States

Only 16 states showed any commercial lines growth

2007 and 2012

141

Direct Premiums Written: Comm. Lines Percent Change by State, 2007-2012*

-4.1

-4.2

-4.5

-4.6

-4.9

-4.9

-5.1

-5.4

-5.9

-6.2

-6.5

-6.8

-6.8

-6.9

-7.3

-9.1

-10

.2

-11

.1

-13

.2

-14

.5

-15

.3

-16

.2

-16

.8

-20

.2

-22

.2

-30

.3

-40

-35

-30

-25

-20

-15

-10

-5

0

US

NY

MD

NH

NJ

MO

ME

NC

KY

VA RI

CO MI

SC AL

GA

CA

UT

DC

OR HI

DE

FL

AZ

WV

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: SNL Financial LLC.; Insurance Information Institute.

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

142

Direct Premiums Written: Workers’ Comp Percent Change by State, 2007-2012*

27

.9

21

.7

18

.8

12

.4

4.0

0.8

0.2

-0.3

-1.1

-1.8

-2.5

-2.7

-3.6

-3.9

-4.7

-5.4

-6.8

-9.1

-9.2

-9.7

-10

.2

-10

.8

-11

.6

-30-25

-20-15

-10-5

05

1015

2025

30

OK IA

SD

NY

KS

CT

CA

NE IN WI

NJ

MI

MN IL VA

PA

NH

VT

US

AK

NM TX

MD

Pe

ce

nt

ch

an

ge

(%

)

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

143

Direct Premiums Written: Worker’s Comp Percent Change by State, 2007-2012*

-12

.1

-12

.9

-14

.3

-15

.4

-15

.5

-15

.9

-16

.0

-16

.6

-16

.9

-17

.8

-18

.3

-19

.9

-20

.8

-21

.9

-24

.6

-25

.5

-26

.0

-27

.4

-31

.8

-33

.9

-35

.1

-38

.3

-43

.4

-49

.1

-60

-55

-50

-45

-40

-35

-30

-25

-20

-15

-10

TN

DC

MA RI

MS

GA

AR ID LA

ME

NC

SC AL

MO

MT

CO

KY AZ

UT

OR FL HI

DE

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.

Sources: SNL Financial LC.; Insurance Information Institute.

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

144

Distribution Trends

Distribution by Channel Type Continues to Evolve Around

the World

145

All P/C Lines Distribution Channels, Direct vs. Independent Agents

Source: Insurance Information Institute; based on data from Conning and A.M. Best.

0%

10%

20%

30%

40%

50%

60%

70%

83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Direct Independent Agents

Independent agents steadily lost market share from the early 1980s through the early 2000s across all P/C lines, but have gained or held

generally steady in recent years. Direct channels include exclusive agency companies, direct

marketers and direct sales (e.g., internet)

146

Commercial P/C Distribution Channels, Direct vs. Independent Agents

Source: Insurance Information Institute; based on data from Conning and A.M. Best.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

72 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Direct Independent Agents

Independent agents have seen only modest erosion in commercial lines market share

in recent decades

147

Personal Lines Distribution Channels, Direct vs. Independent Agents

Source: Insurance Information Institute; based on data from Conning and A.M. Best.

0%

10%

20%

30%

40%

50%

60%

70%

80%

72 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Direct Independent Agents

Independent agents have lost significant personal lines market share since the early 1970s. Although the trend has slowed, it may be

accelerating again.

The BIG Question: Where Is the Market Heading?

148

Catastrophes and Other Factors Are Pressuring Insurance Markets

148

New Factor: Record Low Interest Rates Are Contributing to

Underwriting and Pricing Pressures

INVESTMENTS: THE NEW REALITY

149

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence Underwriting & Pricing

149

Property/Casualty Insurance Industry Investment Income: 2000–2013*1

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.2

$47.7$46.2

$39.6

$49.5

$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12 13*

Investment Income Fell in 2012 and is Falling in 2013 Due to Persistently Low Interest Rates, Putting Additional Pressure on (Re) Insurance Pricing

1 Investment gains consist primarily of interest and stock dividends.. *Estimate based on annualized actual H1:2013 investment income of $23.199B. Sources: ISO; Insurance Information Institute.

($ Billions)

Investment earnings are running below their 2007

pre-crisis peak

151

P/C Insurer Net Realized Capital Gains/Losses, 1990-2013:H1

Sources: A.M. Best, ISO, Insurance Information Institute.

$2

.88

$4

.81

$9

.89

$9

.82

$1

0.8

1 $1

8.0

2

$1

3.0

2

$1

6.2

1

$6

.63

-$1

.21

$6

.61

$9

.13

$9

.70

$3

.52 $8

.92

-$7

.90

$5

.85

$7

.04

$6

.21

$3

.89

-$1

9.8

1

$9

.24

$6

.00

$1

.66

-$25

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213:H1

Insurers Posted Net Realized Capital Gains in 2010, 2011 and 2012 Following Two Years of Realized Losses During the Financial Crisis. Realized Capital

Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE

($ Billions) Realized capital gains in 2012 were down 12% from 2011

Property/Casualty Insurance Industry Investment Gain: 1994–2013:H11

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$53.4$56.2

$53.9

$27.1

$58.0

$51.9

$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 12 13:H1

Investment Gains Slipped in 2012 as Low Interest Rates Reduce Investment Income and Lower Realized Investment Gains; The Financial

Crisis Caused Investment Gains to Fall by 50% in 2008

1 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses. * 2005 figure includes special one-time dividend of $3.2B; Sources: ISO; Insurance Information Institute.

($ Billions)

Investment gains in 2012 were approximately 16%

below their pre-crisis peak

153

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%

-7%

-6%

-5%

-4%

-3%

-2%

-1%

0%

Per

sona

l Lin

es

Pvt P

ass

Aut

o

Per

s Pro

p

Com

mer

cial

Com

ml A

uto

Cre

dit

Com

m P

rop

Com

m C

as

Fidel

ity/S

uret

y

War

rant

y

Sur

plus

Lin

es

Med

Mal

WC

Rei

nsur

ance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums

**US domestic reinsurance only

Source: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

153

P/C Industry Investment Gains, Inflation-Adjusted: 1994–20121

$54.8

$64.5

$69.1

$74.8

$57.6

$45.9

$56.5$59.4

$69.8

$63.4

$70.9

$33.8

$42.0

$56.2$57.4$53.9

$50.0

$81.7

$71.5

$75.9

$30

$45

$60

$75

$90

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 1213:Q1E

Because the Federal Reserve Board aims to keep interest rates exceptionally low until the unemployment rate hits 6.5%—likely at least

another year off—maturing bonds will be re-invested at even lower rates.

1Investment gains consist primarily of interest, stock dividends and realized capital gains and losses. *2005 figure includes special one-time dividend of $3.2B; 2013F figure is I.I.I. estimate for 2013:Q1, annualized.

Sources: ISO; Insurance Information Institute.

($ Billions, 2012 dollars) 1994-2012 average yearly gain:

$60.85B. We haven’t hit that average in the last 5 years.

155

U.S. 10-Year Treasury Note Yields: A Long Downward Trend, 1990–2013*

*Monthly, through October 2013. Note: Recessions indicated by gray shaded columns.

Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institutes.

1%

2%

3%

4%

5%

6%

7%

8%

9%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Yields on 10-Year U.S. Treasury Notes have been essentially below 5% for a full decade.

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

Yields on 10-Year U.S. Treasury Notes recently plunged to record modern-era lows and remain low

by historical standards

155

156

U.S. Treasury Security Yields: A Long Downward Trend, 1990–2013*

*Monthly, constant maturity, nominal rates, through October 2013.

Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institute.

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Recession2-Yr Yield10-Yr Yield

Yields on 10-Year U.S. Treasury Notes have been essentially below 5% for a full decade.

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

U.S. Treasury security yields

recently plunged to record lows

156

157

Treasury Yield Curves: Pre-Crisis (July 2007) vs. July 2013

0.02% 0.04% 0.07% 0.12%0.34%

1.99%

2.58%

4.82%4.96% 5.04% 4.96%

4.82% 4.82% 4.88% 5.00% 4.93% 5.00%5.19%

1.40%

0.64%

3.61%3.31%

0%

1%

2%

3%

4%

5%

6%

1M 3M 6M 1Y 2Y 3Y 5Y 7Y 10Y 20Y 30Y

July 2013 Yield Curve

Pre-Crisis (July 2007)

Treasury yield curve remains near its most depressed level in

at least 45 years. Investment income is falling as a result.

Even if as the Fed “tapers” rates are unlikely to return to pre-crisis

levels anytime soon

The Fed Is Actively Signaling that it Is Determined to Keep Rates Low Until Unemployment Drops Below 6.5% or Until Inflation Expectations

Exceed 2.5%; Low Rates Add to Pricing Pressure for Insurers.

Source: Federal Reserve Board of Governors; Insurance Information Institute.

158

Average Maturity of Bonds Held by US P/C Insurers, 2006—2011*

6.456.53

6.89

7.307.46

7.32

5.0

5.5

6.0

6.5

7.0

7.5

8.0

2006 2007 2008 2009 2010 2011

*Year-end figures. Latest available.

Sources: Insurance Information Institute calculations based on A.M. Best data.

Average Maturity (Years)

Falling Average Maturity (and Duration) of the P/C Industry’s Bond Portfolio is Contributing to the Drop in Investment

Income Along With Lower Yields

The average bond maturity is down by a full year between

2007 and 2011

158

159

Distribution of Bond Maturities, P/C Insurance Industry, 2003-2012

16.0%

15.2%

15.7%

16.2%

16.3%

29.8%

29.2%

28.8%

29.5%

30.0%

32.4%

36.2%

39.5%

41.4%

40.4%

31.3%

32.5%

34.1%

34.1%

33.8%

31.2%

28.7%

26.7%

26.8%

27.6%

15.4%

15.4%

13.6%

13.1%

12.9%

12.7%

11.7%

11.1%

10.3%

9.8%

9.2%

7.6%

7.6%

7.4%

8.1%

8.1%

7.3%

6.4%

6.3%

5.7%16.5%

15.2%

14.4%

16.0%

15.4%

0% 20% 40% 60% 80% 100%

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

Under 1 year

1-5 years

5-10 years

10-20 years

over 20 years

Sources: SNL Financial; Insurance Information Institute.

The main shift over these years has been from bonds with longer maturities to bonds with shorter maturities. The industry first trimmed its holdings of over-10-year bonds

(from 24.6% in 2003 to 15.5% in 2012) and then trimmed bonds in the 5-10-year category (from 31.3% in 2003 to 27.6% in 2012) . Falling average maturity of the P/C industry’s

bond portfolio is contributing to a drop in investment income along with lower yields.

Bonds Rated NAIC Quality Category 3-6 as a Percent of Total Bonds, 2003–2012

2.69%

2.10%2.17%

1.98%

3.07% 3.10%

4.07%

2.04%

2.27%

2.58%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

There are many ways to capture higher yields on bond portfolios. One is to accept greater risk, as measured by NAIC bond ratings.

The ratings range from 1 to 6, with the highest quality rated 1. Even in 2012, over 95% of the industry’s bonds were rated 1 or 2.

Sources: SNL Financial; Insurance Information Institute.

From 2006-07 to year-end 2012, the percentage of lower-quality

bonds in P/C industry portfolios more than doubled

Insurance Industry Fair Value as a Percent of Par History, by Bond Type, 2002–2012

88%

91%

94%

97%

100%

103%

106%

109%

112%

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

US Govt Muni Corporates

Because the Federal Reserve Board aims to keep interest rates exceptionally low until the “headline” unemployment rate hits 6.5%,

maturing bonds will be re-invested at even lower rates.

Sources: NAIC Capital Markets Special Report 5.21.13 “The Trajectory of Interest Rates and Its Impact on the Market Value of the U.S. Insurance Industry’s Bond Portfolio,” Table 2; Insurance Information Institute.

“flight to safety”

As Yields (Blue) Sank, Fair Value as a Percent of Par (Orange) Rose, 2002–2012

88%

91%

94%

97%

100%

103%

106%

109%

112%

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

5.0%

Corporates 10-Year UST

When interest rates rise again, the Fair Value of Insurance Industry bonds will fall. How far and how fast the fall occurs depends on

many factors, but the direction of change is clear.

Sources: NAIC Capital Markets Special Report 5.21.13 “The Trajectory of Interest Rates and Its Impact on the Market Value of the U.S. Insurance Industry’s Bond Portfolio,” Table 2; Insurance Information Institute.

1. UNDERWRITING

163

Underwriting Losses in 2011 and 2012 Are Elevated by High

Catastrophe Losses

163

164

P/C Insurance Industry Combined Ratio, 2001–2013:H1*

* Excludes Mortgage & Financial Guaranty insurers 2008--2013. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=108.1; 2012:=103.2; 2013:H1=97.9.

Sources: A.M. Best, ISO.

95.7

99.3100.8

106.3

102.4

97.5

101.0

92.6

100.898.4

100.1

107.5

115.8

90

100

110

120

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

:H1

Best Combined Ratio Since 1949 (87.6)

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned Premiums

Relatively Low CAT Losses, Reserve Releases

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Avg. CAT Losses,

More Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Cyclical Deterioration

Lower CAT

Losses Before Sandy

165

Number of Years with Underwriting Profits by Decade, 1920s–2010s

0 0

3

0

5

4

8

10

7

6

0

2

4

6

8

10

12

1920s 1930s 1940s 1950s 1960s 1970s 1980s 1990s 2000s* 2010s**

* 2009 combined ratio excl. mort. and finl. guaranty insurers was 99.3, which would bring the 2000s total to 4 years with an u/w profit.

**Data for the 2010s is for the period 2010 through 2012.

Note: Data for 1920–1934 based on stock companies only.

Sources: Insurance Information Institute research from A.M. Best Data.

Number of Years with Underwriting Profits

Underwriting Profits Were Common Before the 1980s (40 of the 60 Years Before 1980 Had Combined Ratios Below 100) –

But Then They Vanished. Not a Single Underwriting Profit Was Recorded in the 25 Years from 1979 Through 2003

165

Underwriting Gain (Loss) 1975–2013:H1*

* Includes mortgage and financial guaranty insurers in all years.

Sources: A.M. Best, ISO; Insurance Information Institute.

Large Underwriting Losses Are NOT Sustainable in Current Investment Environment

-$55

-$45

-$35

-$25

-$15

-$5

$5

$15

$25

$35

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213:H1

Cumulative underwriting deficit from 1975 through

2012 is $510B

($ Billions) Underwriting

profit in 2013:H1

totaled $2.3B

High cat losses in 2011 led to the highest

underwriting loss since 2002

167

Combined Ratios by Predominant Business Segment, 2013:H1 vs. 2012:H1*

*Excludes mortgage and financial guaranty insurers.

Source: ISO/PCI; Insurance Information Institute

100.9 101.3

98.4

103.4

97.5

99.1

93.7

99.8

90

92

94

96

98

100

102

104

106

All Lines Personal Lines

Predominating

Commercial Lines

Predominating

Diversified Insurers

2012:H1 2013:H1

(Percent)

The combined ratios for both personal and commercial lines

improved substantially in 2013:H1

168

2

(2)

(8)

(3)

(7)

(10)(10)

(4)

(0)

11

24

14

119

(5)

(9)

(13)(12)

(10)

(14)(12)

(10)(7) (7)

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

$25

$309

2

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

E

14

E

15

E

Pri

or

Yr.

Re

se

rve

Re

lea

se

($

B)

-6

-4

-2

0

2

4

6

8 Imp

ac

t on

Co

mb

ine

d R

atio

(Po

ints

)

Prior Yr. ReserveDevelopment ($B)

Impact onCombined Ratio(Points)

P/C Reserve Development, 1992–2015E

Note: 2005 reserve development excludes a $6 billion loss portfolio transfer between American Re and Munich Re. Including this transaction, total prior year adverse development in 2005 was $7 billion. The data from 2000 and subsequent years excludes development from financial guaranty and mortgage insurance.

Sources: A.M. Best, ISO, Barclays Research (estimates).

169

Questionable Claims:

On the Rise

Fraud Concerns:

More Questionable Claims in Most State and Across Most

Lines of Insurance 169

170

Questionable Claims, Top 10 Loss States, All Lines: 2010–2012

Source: National Insurance Crime Bureau, ForeCAST Report, May 10, 2013; Insurance Information Institute

17

,09

2

8,7

23

7,5

20

7,0

15

2,4

85

2,9

61

2,8

12

3,5

11

2,1

87

2,1

93

19

,38

8

9,6

70

8,0

16

7,3

28

3,5

35

3,6

14

3,1

63

3,2

55

2,6

17

2,6

21

21

,93

5

10

,69

3

10

,36

8

9,0

59

4,2

96

4,1

26

3,8

55

3,5

38

3,3

53

3,2

89

0

5,000

10,000

15,000

20,000

25,000

CA FL TX NY MD GA NC IL PA OH

2010 2011 2012

(Number of Questionable Claims)

California had the largest number of Questionable

Claims in 2012, but Maryland led the way in growth, with the number of QCs up by 72.9% from 2010 to 2012

+28.3%

+22.6% +37.9%

+29.1%

+72.9% +39.3% +37.1% +0.8 +53.3 +50.0

IL saw a 0.8% increase in questionable claims from 2010 to 2012, one of the slowest growing states

171

Total Number of Questionable Claims by State, 2012: Highest 25 States

21

,93

5

10

,69

3

10

,36

8

9,0

59

4,2

96

4,1

26

3,8

55

3,5

38

3,3

53

3,2

89

3,1

34

2,5

21

2,3

46

2,3

00

2,1

33

1,9

79

1,9

13

1,6

63

1,5

96

1,5

85

1,5

23

1,4

53

1,4

08

1,3

75

1,3

66

0

6,000

12,000

18,000

24,000

CA FL TX NY MD GA NC IL PA OH MI VA MA NJ AZ SC WA CO KY MO TN CT IN MN LA

Sources: NICB; Insurance Information Institute.

California had the largest number of

Questionable Claims in 2012

172

1,2

49

1,1

47

1,0

67

1,0

24

93

3

86

9

75

5

68

8

64

3

63

6

58

7

52

2

43

4

43

0

38

3

37

8

34

8

20

9

20

6

19

5

17

2

14

7

96

89

89

68

0

200

400

600

800

1,000

1,200

1,400

OR AL NV OK WI NM AR KS MS HI RI DC UT WV DE IA NE NH AK ID ME MT VT SD WY ND

Total Number of Questionable Claims by State,

2012: Highest 25 States

Sources: NICB; Insurance Information Institute.

North Dakota had the fewest number of

Questionable Claims in 2012

173

Total Number of Questionable Claims by State, per 100K Persons, 2012: Highest 25 States

83

73

58

56

55

46

46

42

42

42

42

40

40

40

39

36

35

33

32

32

32

31

30

28

28

0

10

20

30

40

50

60

70

80

90

100

DC MD CA RI FL NY HI GA SC NM DE TX NC CT NV KY MA AZ MI CO OR VA LA OH WA

Sources: NICB; Insurance Information Institute.

DC followed by Maryland California had the highest rate

of Questionable Claims in 2012

174

Total Number of Questionable Claims by State, per 100K Persons, 2012: Lowest 25 States

28

27

27

26

26

26

26

26

24

24

24

23

22

22

19

16

16

15

15

15

15

13

12

12

11

10

0

5

10

15

20

25

30

AK IL OK PA NJ MO MN AR TN AL KS WV IN MS NE WI NH UT MT VT WY ME IA ID SD ND

Sources: NICB; Insurance Information Institute.

North and South Dakota had the lowest rate of

Questionable Claims in 2012

175

Source: National Insurance Crime Bureau, ForeCAST Report, May 10, 2013; Insurance Information Institute

3,9

99

2,0

93

1,1

95 1,6

93

80

1 1,1

67

1,5

48

62

9

48

8 86

7

4,4

25

2,4

40

1,9

99

1,7

61

1,2

95

1,2

40

1,3

41

75

0

57

4 85

8

5,1

40

3,2

46

2,3

09

2,0

10

1,5

94

1,3

98

1,1

19

1,0

30

89

2

87

7

0

1,000

2,000

3,000

4,000

5,000

6,000

New York Los

Angeles

Miami Houston Baltimore Chicago Detroit Philadelphia Dallas Orlando

2010 2011 2012

(Number of Questionable Claims)

New York City had the largest number of Questionable Claims in 2012, but Miami and Baltimore led the way in growth, with the number of QCs nearly doubling

from 2010 to 2012

+28.5%

+55.1%

+93.2%

+18.7% +99.0%

+19.8% -27.7% +63.8

+82.8 +1.2

Questionable Claims, Top 10 Loss Cities, All Lines: 2010–2012

Philadelphia saw a 63.8% increase in questionable

claims from 2010 to 2012, one of the fastest growing states

176

Source: National Insurance Crime Bureau, ForeCAST Report, May 10, 2013; Insurance Information Institute

62

,48

1

11

,67

7

3,2

22

2,8

66

2,2

98

85

9

69

8

35

7

45

7

38

3

69

,21

9

11

,87

7

3,4

70

3,0

52

2,5

71

1,0

90

69

8

38

7

48

8

32

5

78

,02

4

17

,18

3

4,4

59

3,5

54

2,6

50

2,6

21

94

1

46

4

41

1

40

6

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

Pvt. Pass.

Auto

Personal

Prop.: HO

WC & EL Comm.

Auto

CGL Personal

Prop:

Other

Comm.

Prop:

CMP

Comm.

Liab: Bus.

Owners

Pers.

Prop.:

Fire

Comm.

Prop:

Bus.

Owners

2010 2011 2012

(Number of Questionable Claims)

Private Passenger Auto had the largest number of

Questionable Claims in 2012, but Personal Property (Other) led the way in growth, with the

number of QCs more than tripling from 2010 to 2012

+24.9%

+47.1%

+38.4% +2.4% +15.3% +205.1%

+34.8% +30.0% -10.1% +6.0%

Questionable Claims, Top 10 Policy Types: 2010–2012

Financial Strength & Underwriting

177

Cyclical Pattern is P-C Impairment History is Directly Tied to

Underwriting, Reserving & Pricing

177

P/C Insurer Impairments, 1969–2012 8

15

12

71

19

34

91

31

21

99

16

14

13

36

49

31 3

45

04

85

56

05

84

12

91

61

23

11

8 19

49 50

47

35

18

14 15 16 1

9 21

34

18

5

0

10

20

30

40

50

60

70

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

Source: A.M. Best Special Report “1969-2011 Impairment Review,” June 2012 and March 6, 2013 update; Insurance Info. Institute.

The Number of Impairments Varies Significantly Over the P/C Insurance Cycle, With Peaks Occurring Well into Hard Markets

178

Impairments among P/C insurers remain infrequent

179

P/C Insurer Impairment Frequency vs. Combined Ratio, 1969-2011

90

95

100

105

110

115

1206

97

07

17

27

37

47

57

67

77

87

98

08

18

28

38

48

58

68

78

88

99

09

19

29

39

49

59

69

79

89

90

00

10

20

30

40

50

60

70

80

91

01

1

Co

mb

ine

d R

ati

o

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0

Imp

airm

en

t Ra

te

Combined Ratio after Div P/C Impairment Frequency

Source: A.M. Best; Insurance Information Institute

2011 impairment rate was 0.91%, up from 0.67% in 2010; the rate is slightly higher than the 0.82% average since 1969

Impairment Rates Are Highly Correlated With Underwriting Performance and Reached Record Lows in 2007; Recent Increase Was Associated

Primarily With Mortgage and Financial Guaranty Insurers and Not Representative of the Industry Overall

180

Reasons for US P/C Insurer Impairments, 1969–2010

3.6%

4.0%

8.6%

7.3%

7.8%

7.1%

7.8%13.6%

40.3%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Historically, Deficient Loss Reserves and Inadequate Pricing Are By Far the Leading Cause of P-C Insurer Impairments.

Investment and Catastrophe Losses Play a Much Smaller Role

Deficient Loss Reserves/ Inadequate Pricing

Reinsurance Failure

Rapid Growth Alleged Fraud

Catastrophe Losses

Affiliate Impairment

Investment Problems (Overstatement of Assets)

Misc.

Sig. Change in Business

181

Top 10 Lines of Business for US P/C Impaired Insurers, 2000–2010

2.0%

4.4%4.8%

6.5%

6.9%

7.7%

8.1%

10.9%

22.2%

26.6%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Workers Comp and Pvt. Passenger Auto Account for Nearly Half of the Premium Volume of Impaired Insurers Over the Past Decade

Workers Comp

Financial Guaranty

Pvt. Passenger Auto

Homeowners

Commercial Multiperil

Commercial Auto Liability

Other Liability

Med Mal

Surety

Title

182

Performance by Segment

182

Private Passenger Auto Combined Ratio: 1993–2015F

10

1.7

10

1.3

10

1.3

10

1.0

10

9.5

10

7.9

10

4.2

98

.4

94

.3

95

.1

95

.5 98

.3 10

0.2

10

1.0

10

2.0

10

2.1

98

.8

98

.9

98

.2

97

.399

.5 10

1.1

10

3.5

80

85

90

95

100

105

110

115

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F14F15F

Private Passenger Auto Accounts for 34% of Industry Premiums and Remains the Profit Juggernaut of the P/C Insurance Industry

183

Sources: A.M. Best (1990-2012);Conning (2013F-15F); Insurance Information Institute.

Homeowners Insurance Combined Ratio: 1990–2015F

11

3.0

11

7.7

15

8.4

11

3.6

10

1.0 10

9.4

10

8.2

11

1.4 1

21

.7

10

9.3

98

.2

94

.4 10

0.3

89

.0 95

.6

11

6.6

10

5.8

10

6.9

12

2.3

10

4.1

10

1.2

10

0.5

99

.7

11

8.4

11

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F 15F

1

Homeowners Performance in 2011/12 Impacted by Large Cat Losses. Extreme Regional Variation Can Be Expected Due to

Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2012);Conning (2013E-2015F); Insurance Information Institute.

184

Hurricane Ike

Hurricane Sandy

Record tornado activity

Hurricane Andrew

185

Homeowners Multi-Peril Loss & LAE Ratio, 2011: Highest 25 States

21

4.8

18

2.6

13

8.8

12

6.5

12

1.1

11

8.4

11

8.4

11

3.7

10

9.6

10

6.4

99

.8

99

.0

93

.5

89

.3

88

.2

86

.7

86

.1

84

.9

82

.5

82

.4

82

.1

80

.5

80

.0

78

.2

75

.0

0

20

40

60

80

100

120

140

160

180

200

220

TN AL KS MO IA CT NC AR SD WY OH AZ NJ MD PA IL WI GA NE MA IN UT SC OK MN

Lo

ss &

LA

E R

ati

o

(%)

Sources: SNL Financial; Insurance Information Institute.

TN and AL had the worst underwriting performance of all states in 2011 due to high

tornado and storm losses

186

Homeowners Multi-Peril Loss & LAE Ratio, 2011: Lowest 25 States

73

.7

73

.2

72

.3

69

.0

68

.6

67

.3

67

.1

64

.4

64

.1

61

.7

61

.4

59

.3

54

.8

53

.4

52

.9

51

.7

51

.0

48

.0

47

.9

46

.9

45

.2

44

.2

43

.6

42

.2

38

.9

16

.5

0

10

20

30

40

50

60

70

80

CO TX VA NM MS KY MT RI MI VT WV NY AK ND NH DE NV ID ME WA CA DC LA OR FL HI

Lo

ss &

LA

E R

ati

o (

%)

Sources: SNL Financial; Insurance Information Institute.

HI and FL had the best performance in 2011 due to the absence of

hurricanes/tropical storms impacts in either state last year

10

9.4

11

0.2

11

8.8

10

9.5 1

12

.5

11

0.2

10

7.6

10

4.1

10

9.7

11

0.2

10

2.5 1

05

.4

91

.1

93

.6

10

4.2

98

.9

10

2.4

10

7.9

10

3.4

10

1.2

99

.5

99

.610

2.0

11

1.1

11

2.3

12

2.3

90

95

100

105

110

115

120

125

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

F

14

F

15

F

Co

mm

erc

ial L

ine

s C

om

bin

ed

Ra

tio

*2007-2012 figures exclude mortgage and financial guaranty segments.

Source: A.M. Best (1990-2012); Conning (2013F-2015F) Insurance Information Institute

Commercial Lines Combined Ratio, 1990-2015F*

Commercial lines underwriting

performance is expected to improve as

improvement in pricing environment persists

187

Commercial Auto Combined Ratio: 1993–2015F

11

2.1

11

2.0

11

3.0

11

5.9

10

2.7

95

.2

92

.9

92

.1

92

.4 94

.3 96

.8 99

.1

97

.8

10

3.4 10

6.8

10

1.7

10

0.3

99

.8

11

8.1

11

5.7

11

6.2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F 15F

Commercial Auto is Expected to Improve as Rate Gains Outpace Any Adverse Frequency and Severity Trends

188

Sources: A.M. Best (1990-2012);Conning (2013F-2015F); Insurance Information Institute.

Commercial Multi-Peril Combined Ratio: 1995–2015F

11

9.0

11

9.8

10

8.5

12

5.0

11

6.2

11

6.1

10

4.9

10

1.9

10

5.5

95

.4

97

.6

94

.2

96

.1

10

2.1

94

.0

10

0.7

11

6.8

11

3.6

11

5.3 1

22

.4

11

5.0

11

7.0

97

.3

89

.0

97

.7

93

.8

83

.8

89

.8

10

8.4

98

.7 10

2.5

12

0.1

11

2.0

10

1.0

99

.4

99

.0

11

3.1

11

5.0 1

21

.0

80

85

90

95

100

105

110

115

120

125

130

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F 15F

CMP-Liability CMP-Non-Liability

Commercial Multi-Peril Underwriting Performance is Expected to Improve in 2013 Assuming Normal Catastrophe Loss Activity

*2013F-2012F figures are Conning figures for the combined liability and non-liability components.. Sources: A.M. Best; Conning; Insurance Information Institute.

189

General Liability Combined Ratio: 2005–2015F

11

2.9

95

.1 99

.0

94

.2

10

4.1

10

1.8

10

2.5

10

4.1

10

7.1 11

0.8

99

.8

80

85

90

95

100

105

110

115

05 06 07 08 09 10 11 12 13F 14F 15F

Commercial General Liability Underwriting Performance Has Been Volatile in Recent Years

Source: Conning Research and Consulting.

190

Inland Marine Combined Ratio: 1999–2015F

101.9

92.8

100.2

83.8

77.379.5

93.3

89.3

86.2

97.796.7

89.7 89.6 89.5

80.882.5

89.9

70

75

80

85

90

95

100

105

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F 15F

Inland Marine is Expected to Remain Among the Most Profitable of All Lines

Sources: A.M. Best (1999-2011); Conning (2012-2015F)

191

Other & Products Liability Combined Ratio: 1991–2013F

11

0.3

10

9.1

11

2.0

12

2.6

12

4.4

11

1.8

11

4.4

11

2.1

96

.3

99

.0

95

.1

10

5.4

10

9.8

10

0.5

10

3.6

10

6.3

12

5.51

32

.8

13

3.2

11

4.5

143.6

12

3.5

11

0.6

80

90

100

110

120

130

140

150

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F

Liability Lines Have Performed Better in the Post-Tort Reform Era (~2005), but There Has

Been Some Deterioration in Recent Years Sources: A.M. Best ; Insurance Information Institute.

192

10

3.7

10

8.0

96

.4 99

.8

10

6.6

10

7.9 1

15

.7

13

0.4 13

6.0

15

4.7

14

2.3

13

7.3

11

0.9

10

0.9

91

84

.3

77

.4 83

.4

80

.6

87

.9 93

.7

93

.5 97

.0 10

2.0

12

7.9

70

80

90

100

110

120

130

140

150

160

170

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

E

13

F

14

F

15

F

Medical Malpractice Combined Ratio vs. All Lines Combined Ratio, 1991-2015F

Source: AM Best (1991-2011); Conning (2012E-2015F) Insurance Information Institute

Med Mal Insurers in 2012 paid out $0.91 in loss and expense for every $1 they

earned in premiums

In 2001, med mal insurers paid out $1.55 for every dollar earned

The dramatic improvement over the past decade has restored med

mal’s viability, though some deterioration is anticipated

193

Workers Compensation Operating Environment

194

The Weak Economy and Soft Market Have Made the Workers Comp Operating

Increasingly Challenging

194

Workers Compensation Combined Ratio: 1994–2012P

10

2.0

97

.0 10

0.0

10

1.0

11

2.6

10

8.6

10

5.1

10

2.7

98

.5

10

3.5

10

4.5 1

10

.6 11

5.0

11

5.0

10

9.0

12

1.7

10

7.0

11

5.3

11

8.2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Workers Comp Results Began to Improve in 2012. Underwriting Results Deteriorated Markedly from 2007-2010/11 and Were the Worst They Had Been in a Decade.

Sources: A.M. Best (1994-2009); NCCI (2010-2012P) and are for private carriers only; Insurance Information Institute.

195

WC showed a better-than-expected

improvement for private carriers in 2012

Workers Compensation Medical Severity Moderate Increase in 2012

196

Accident Year

Annual Change 1991–1993: +1.9%

Annual Change 1994–2001: +8.9%

Annual Change 2002–2010: +6.0%

Average Medical Cost per Lost-Time Claim Medical

Claim Cost ($000s)

$8

.1

$8

.2

$8

.1

$8

.8

$9

.2

$9

.9

$1

0.9

$11

.8

$1

3.1

$1

4.0

$1

5.9

$1

7.3

$1

8.7

$1

9.7

$2

1.2

$2

2.3

$2

3.7

$2

5.3

$2

6.4

$2

6.7

$2

7.7

$2

8.5

+6.8%+1.3%-2.1%+9.0%+5.1%

+7.4%+10.1%

+8.3%

+10.6%+7.3%

+13.5%

+8.8%

+7.7%+5.4%

+7.8%+5.4%

+6.3%

+6.6%+4.1%+1.4%

+3.6%+3%

5

10

15

20

25

30

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20112012p

2012p: Preliminary based on data valued as of 12/31/2012.

1991-2011: Based on data through 12/31/2011, developed to ultimate

Based on the states where NCCI provides ratemaking services including state funds, excluding WV; Excludes high deductible policies.

Cumulative Change = 252%

(1991-2012p)

Annual Change 1991–1993: +1.9%

Annual Change 1994–2001: +8.9%

Annual Change 2002–2011: +5.7%

Accident Year

197

Change in Price Paid for Medical Professional Services in WC, 2002-2012*

17 1

9

10

16

20

29

27

5

34

9

41

30

23

17

29

2

37

6

4

20

6

11

28

26

53

0

10

20

30

40

50

60

70

AR

AZ

CA

CT

FL

GA IA IL IN LA

MA

MD MI

MN

MO

NC

NJ

NY

OK

PA

SC

TN

TX VA

WI

Pe

ce

nt

ch

an

ge

(%

)

*Data are preliminary as of 6/30/12.

Sources: Workers Compensation Research Institute, WCRI Medical Price Index for Workers Compensation, 5th Edition; Ins. Info. Institute.

States in GOLD had no fee schedule in 2012. These

generally saw larger increases in WC medical

costs over the past decade.

Increases in WC med

costs varied enormously

over the past decade

from a high of 56% in

Wisconsin to a low of 2%

in North Carolina

%

4.5%

3.5%2.8%

3.2%3.5%4.1%

4.6%4.7%4.0%

4.4%4.2%4.0%4.4%

3.7%3.2%3.4%

3.0%

5.1%

7.4%

10.1%10.6%

13.5%

5.4%

7.8%

6.3%6.6%

4.1%3.6% 4%

3%

1.4%

5.4%

8.8%

7.7%

7.3%

8.3%

0%

2%

4%

6%

8%

10%

12%

14%

16%

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12P

Change in Medical CPI

Change Med Cost per Lost Time Claim

WC Medical Severity Generally Outpaces the Medical CPI Rate

Sources: Med CPI from US Bureau of Labor Statistics, WC med severity from NCCI based on NCCI states.

Average annual increase in WC medical severity form 1995 through 2011 was well above the medical CPI (6.8% vs. 3.8%), but

the gap is narrowing.

$9

.8

$9

.5

$9

.2

$9

.7

$9

.8

$1

0.4

$1

1.2

$1

2.2

$1

3.5

$1

4.8

$1

6.2

$1

6.7

$1

7.5

$2

2.2

$2

2.4

$2

2.2

$2

2.4$

18

.2

$1

7.7

$1

9.2

$2

0.8

$2

1.7

+1%

-3.0%+0.7%+8.8% +2.2%

+5.6%+3.1%

+1.0%+4.6%+3.1%

+9.2%

+10.1%

+10.1%

+9.0%

+7.7%+5.9%

+1.7%+4.9%-2.8%-3.1%+1.0%

+6.2%

5

7

9

11

13

15

17

19

21

23

25

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20112012p

Indemnity

Claim Cost ($ 000s)

Annual Change 1991–1993: -1.7%

Annual Change 1994–2001: +7.3%

Annual Change 2002–2011: +3.2%

Accident Year

Workers Comp Indemnity Claim Costs: Small Increase in 2012

Average indemnity costs per claim were up 1% in

2012 to $22,400

Average Indemnity Cost per Lost-Time Claim

2012p: Preliminary based on data valued as of 12/31/2012.

1991-2011: Based on data through 12/31/2011, developed to ultimate

Based on the states where NCCI provides ratemaking services including state funds, excluding WV; Excludes high deductible policies.

Workers Compensation Lost-Time Claim Frequency Declined in 2012

Lost-Time Claims

200

-4.2 -4.4

-9.2

0.3

-6.5

-4.5

0.5

-3.9

-2.3

-4.5

-6.9

-4.5 -4.1 -3.7

-6.6

-4.5

-2.2

-4.3

-5.7

11

-4

-5.0

3.8

-0.9

-10

-8

-6

-4

-2

0

2

4

6

8

10

12

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012p

Indicated

Adjusted

Frequency Change: 2007—2012

Contracting: 7.97.1 -9.3%

Manufacturing: 13.612.0 -11.8%

Percent

Accident Year

*Adjustments primarily due to significant audit activity.

2012p: Preliminary based on data valued as of 12/31/2012

1991–2011: Based on data through 12/31/2011, developed to ultimate

Based on the states where NCCI provides ratemaking services, including state funds; excludes high deductible policies

Frequency is the number of lost-time claims per $1M pure premium at current wage and voluntary loss cost level

Source: NCCI.

Cumulative Change of –55.4%

(1991–2011 adj.)

4.2%

5.2%5.6%

4.7%

6.3%

2.3%

1.1%

2.7%

4.3%4.7%4.6%

2.7%

5.9%

7.7%

9.0%

10.1%

4.6%

3.6%

5.6%6.2%

8.8%

2%

2.9%2.3%

1.1%3.5%

3.6%

1%

2.2%

0.7%

-3.0%

1.0%

1.7%

10.1%

9.2%

3.1%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12P

Change in CPS Wage Change in Indemnity Cost per Lost-Time Claim

WC Indemnity Severity vs. Wage Inflation, 1995 -2012p

2011p: Preliminary based on data valued as of 12/31/2011; 1991-2010: Based on data through 12/31/2010, developed to ultimate. Based on the states

where NCCI provides ratemaking services. Excludes the effects of deductible policies. CPS = Current Population Survey.

Source: NCCI

WC indemnity severity turned

positive again in 2011

Annual Change 1991–1993: -1.7%

Annual Change 1994–2001: +7.3%

Annual Change 2002–2011: +3.2%

Indemnity severities usually

outpace wage gains

Workers Compensation Premium: Second Consecutive Year of Increase

Net Written Premium

31.0 31.3 29.8 30.5 29.1 26.3 25.2 24.2 23.3 22.3

25.0 26.1 29.2

31.1 34.7

37.8 38.6 37.6 33.8

30.3 29.9 32.3

35.2

31.0 31.3 29.8 30.5

29.1

26.3 28.2

26.9 25.9 25.0

28.6

32.1

37.7

42.3

46.5 47.8

46.5 44.3

39.3

34.6 33.8

36.4

39.6

0

10

20

30

40

50

1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012p

State Funds ($ B)

Private Carriers ($ B)

Pvt. Carrier NWP growth was +9.0% in 2012, the

best since 2005

$ Billions

Calendar Year p Preliminary

Source: 1990–20102p Private Carriers, Annual Statement Data, NCCI.

1996–2012p State Funds: AZ, CA, CO, HI, ID, KY, LA, MD, MO, MT, NM, OK, OR, RI, TX, UT Annual Statements

State Funds available for 1996 and subsequent

203

2012 Workers Compensation Direct Written Premium Growth, by State*

PRIVATE CARRIERS: Overall 2012 Growth = +9%

*Excludes monopolistic fund states (in white): OH, ND, WA and WY.

Source: NCCI.

While growth rates varied widely, all states

experienced growth in excess of 5% in 2012

204

Nonfarm Payroll (Wages and Salaries): Quarterly, 2005–2011:Q4

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual rates.

Sources: http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

$5,500

$5,750

$6,000

$6,250

$6,500

$6,7500

5:Q

1

05

:Q2

05

:Q3

05

:Q4

06

:Q1

06

:Q2

06

:Q3

06

:Q4

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

Peak was 2008:Q1 at $6.60 trillion

Latest (2011:Q4) was $6.71 trillion,

a new peak

Recent trough (2009:Q3) was $6.25 trillion, down

5.3% from prior peak

Growth rates in 2011 Q2 over Q1: 0.6% Q3 over Q2: 0.4% Q4 over Q3: 1.0%

Pace of payroll growth is

accelerating

204

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

205

Payroll Base* WC NWP

Payroll vs. Workers Comp Net Written Premiums, 1990-2011

*Private employment; Shaded areas indicate recessions. Payroll and WC premiums for 2011 is I.I.I. estimate

Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

Resumption of payroll growth and rate increases suggests WC NWP will grow again in 2012

7/90-3/91 3/01-11/01

12/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

Average Approved Bureau Rates/Loss Costs

12.1

7.4

10.0

2.9

-6.4

-3.2

-6.0

-8.0

-5.4

-2.6

3.5

1.2

4.9

6.6

-6.0-5.1

-5.7-6.6

-3.1-2.0

-0.7

0.4

7.8

-10

-5

0

5

10

15

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

Percent

Calendar Year

Cumulative

1990–1993

+36.3%

Cumulative 2000–2003

+17.1%

Cumulative 2004–2011

-25.6%

Cumulative 1994–1999

-27.8%

*States approved through 7/31/12.

Note: Countrywide approved changes in advisory rates, loss costs and assigned risk rates as filed by applicable rating organization.

Source: NCCI.

History of Average WC Bureau Rate/Loss Cost Level Changes

Approve rates/loss costs are seeing their

first significant increase since 2003

Current NCCI Voluntary Market Filed Rate/Loss Cost Changes

(Excludes Law-Only Filings)

207

-9.3

-8.1

-7.5

-4.1

-3.8

-3.0

-1.7

-0.5

-0.3

-0.3

0.0

0.4

0.6

1.0

1.4

1.5

1.9

2.3

2.7

2.9

2.9

3.5

3.6

3.7

4.1

4.4

4.5

4.9

5.2

6.0

6.2

6.4

6.7

7.3

7.4

8.9

9.9

10

.5

-25

-20

-15

-10

-5

0

5

10

15

20

25

AL WV KY AR ME MO OK KS SD TX MT TN NC* NV MD UT OR IN* AK GA ID IL HI CO VT IA CT NE AZ LA DC RI NH SC NM FL MS VA

Effective Dates 1/1/2012 and Prior Effective Dates Subsequent to 1/1/2012 Filed and Pending

Ratio

•IN and NC filed in cooperation with state rating bureau

Source: NCCI

Impact of Discounting on Workers Compensation Premium

NCCI States—Private Carriers

208

-7.1 -7.4 -7.1 -8.5

-10.5

-14.6

-17.7

-22.6 -23.2

-19.2

-14.3

-4.0 -1.7

2.1 0.7

-2.2 -4.7

-7.4 -8.3 -8.7 -8.0

-25

-20

-15

-10

-5

0

5

10

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011p

Rate/Loss Cost Departure Schedule Rating Dividends

Policy Year p Preliminary

Dividend ratios are based on calendar year statistics

NCCI benchmark level does not include an underwriting contingency provision

Based on data through 12/31/2011 for the states where NCCI provides ratemaking services

Source: NCCI.

Percent

Workers Comp Rate Changes, 2008:Q4 – 2013:Q2

Source: Council of Insurance Agents and Brokers; Information Institute.

-5.5%-4.6%

-4.0%-4.6%

-3.7%-3.9%

-5.4%

-3.7%-3.4%

-1.6%

2.6%

4.1%

7.5%7.4%8.3%8.1%

9.0%9.8%

8.3%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:Q2 12:Q3 12:Q4 13:Q1 13:Q2

WC rate changes have been positive for 9

consecutive quarters, longer than any other

commercial line

(Percent Change)

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

2. SURPLUS/CAPITAL/CAPACITY

210

How Will Large Catastrophe Losses Impact Capacity?

210

211

Policyholder Surplus, 2006:Q4–2013:Q2

Sources: ISO, A.M .Best.

($ Billions)

$487.1

$496.6

$512.8

$521.8

$478.5

$455.6

$437.1

$463.0

$490.8

$511.5

$540.7

$530.5

$544.8

$559.2 $559.1

$538.6

$550.3

$567.8

$583.5$586.9

$607.7$614.0

$570.7$566.5

$505.0

$515.6$517.9

$420

$440

$460

$480

$500

$520

$540

$560

$580

$600

$620

06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:Q2 12:Q3 12:Q4 13:Q1 13:Q2

2007:Q3 Pre-Crisis Peak

Surplus as of 6/30/13 stood at a record high $614.0B

*Includes $22.5B of paid-in capital

from a holding company parent for

one insurer’s investment in a non-

insurance business in early 2010.

The Industry now has $1 of surplus for every $0.77

of NPW, close to the strongest claims-paying

status in its history.

Drop due to near-record 2011 CAT losses

The P/C Insurance Industry Both Entered and Emerged from the 2013 Hurricane

Season Very Strong Financially.

$0

$50

$100

$150

$200

$250

$300

$350

$400

$450

$500

$550

$600

$650

75 77 79 81 83 85 87 89 91 93 95 97 99 01 03 05 07 09 11 13*

US Policyholder Surplus: 1975–2013*

* As of 6/30/13.

Source: A.M. Best, ISO, Insurance Information Institute.

“Surplus” is a measure of underwriting capacity. It is

analogous to “Owners Equity” or “Net Worth” in non-

insurance organizations

($ Billions)

The Premium-to-Surplus Ratio Stood at $0.77:$1 as of 6/30/13, A Near Record Low (at Least in Recent History)*

Surplus as of 6/30/13 was a record $614.0, up 4.6% from $586.9 of 12/31/12, and up 40.5% ($176.9B) from the crisis trough of $437.1B at 3/31/09. Pre-

crisis peak was $521.8 as of 9/30/07. Surplus as of 6/30/13 was 17.7% above 2007 peak.

213

U.S. INSURANCE MERGERS AND ACQUISITIONS, 2002-2012 (1)

$9,704

$59,925

$14,878

$50,793

$43,022

$50,417

$31,435

$14,373

$46,509

$54,724

$43,152

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Tra

ns

ac

tio

n v

alu

es

0

100

200

300

400

500

600

Nu

mb

er o

f tran

sa

ctio

ns

($ Millions)

(1) Includes transactions where a U.S. company was the acquirer and/or the target.

Source: Conning proprietary database.

M&A activity has returned to its pre-crisis levels.

214

3. REINSURANCE MARKET CONDITIONS

Ample Capacity as Alternative Capital is

Transforming the Market

214

215

Global Reinsurer Capital, 2007-2013:H1*

$510

$410

$340

$400

$470 $455

$505

$0

$100

$200

$300

$400

$500

$600

2007 2008 2009 2010 2011 2012 2013:H1

*Includes both traditional and non-traditional forms of reinsurance capital.

Source: Aon Benfield Aggregate study for the 6 months ending June 2013; Insurance Information Institute.

($ Billions)

Global Reinsurance Capital Has Been Trending Generally Upward Since the Global Financial Crisis, a Trend that Seems Likely to Continue

-17%

+18%

+18% -3%

+11% +1%

60

80

100

120

140

160

180

200

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 1Q13

US

D b

n

Soft market

Hard market

Hard market softening

Crisis

Excess capital

Long-Term Evolution of Shareholders’ Funds for the Guy Carpenter Global Reinsurance Composite

Source: Guy Carpenter

Alternative Capacity as a Percentage of Global Property Catastrophe Reinsurance Limit

Source: Guy Carpenter

(As of Year End)

Alternative Capacity accounted for approximately 14% or $45 billion

of the $316 in global property catastrophe reinsurance capital as

of mid-2013 (expected to rise to ~15% by year-end 2013)

Traditional

Reinsurance,

$268 , 88%

Collateralized

Reinsurance

(Sidecars), $15 ,

5%

Industry Loss

Warranties, $6 ,

2%

Catastrophe

Bonds, $16 , 5%

“Convergence Capital” accounted

for an estimated $45B or 14% or total

property catastrophe reinsurance capacity

as of mid-2013, up $10B over the past 18 months (since 1/1/12).

Penetration of this type of capacity is

growing

Property Catastrophe Reinsurance Capacity by Source as of Mid-2013 ($ Bill)

Source: Guy Carpenter; Mid-Year Market Report, September 2013; Insurance Information Institute. 218

Collateralized reinsurance (sidecars) is

the fastest growing segment recently

Total = $316 Billion*

Alternative Capacity Development, 2001—2013:H1

Source: Guy Carpenter; Mid-Year Market Report, September 2013; Insurance Information Institute.

Non-Traditional Property Catastrophe Limits by Type, YE 2012 vs. YE 2015E

Source: Guy Carpenter; Reinsurance Association of America; Insurance Information Institute.

$13 $15

$6 $8

$10

$11

$15

$23 $44

$57

$0

$10

$20

$30

$40

$50

$60

2012* 2015E

NON-TRADITIONAL P/CAT LIMITS BY TYPE

Cat Bond Retro ILW Collateralized Re

Source: Guy Carpenter; *As Of Mar-2013

Alternative capital is expected to rise by 30% by YE 2015 and will ultimately

account for 20-30% of total reinsurance

spend, according to Guy Carpenter

Catastrophe Bonds: Issuance and Outstanding, 1997- 2013*

Risk Capital Amount ($ Millions)

*Through July 2013. Source: Guy Carpenter; Insurance Information Institute.

63

3.0

84

6.1

98

4.8

1,1

30

.0

96

6.9 2,7

29

.2

3,3

91

.7

4,6

00

.3

4,1

08

.8

5,8

52

.9

4,7

67

.6

1,991.1

1,142.81,729.8

6,9

96

.3

4,6

93

.4

1,219.5$

3,4

50

.0

$4

,04

0.4

$4

,90

4.2

$8

,54

1.6

$1

4,0

24

.2

$1

2,0

43

.6

$1

2,5

08

.8

$1

2,1

85

.0

$1

2,1

39

.1

$1

4,8

35

.7

$1

6,6

17

.3

$2

,95

0.0

$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

$14,000

$16,000

$18,000

$20,000

97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 7M

13

Risk Capital IssuedRisk Capital Outstandng at Year End

Catastrophe Bond Issuance Is Approaching Pre-Crisis Levels While Risk Capital Outstanding Stands at an All-Time Record

CAT bond issuance will likely reach a record high in 2013v

Risk capital outstanding

reached a record high in 2013

Financial crisis depressed issuance

222

CATASTROPHE BONDS, ANNUAL RISK CAPITAL ISSUED, 2002-2012

$2.73

$3.39

$4.60

$3.86

$5.85

$1.22$1.73

$1.14

$1.99

$4.69

$7.00

$0

$1

$2

$3

$4

$5

$6

$7

$8

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Source: GC Securities and Guy Carpenter & Company, LLC.

($ Billions)

Note

223

CATASTROPHE BONDS, RISK CAPITAL OUTSTANDING, 2002-2012

$12.04$12.51 $12.18 $11.89

$14.83

$2.95$3.45

$4.04$4.90

$8.54

$14.02

$0

$2

$4

$6

$8

$10

$12

$14

$16

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Source: GC Securities and Guy Carpenter & Company, LLC.

($ Billions)

Note

Catastrophe Bond Issuances, First Half 2013

Sources: Willis Capital Markets & Advisory, Fitch Ratings; Insurance Information Institute.

Sidecar Transactions (Post-Sandy) and Hedge Fund-Backed Reinsurers

Sources: Willis Capital Markets & Advisory, Fitch Ratings; Insurance Information Institute.

Sidecars (collateralized reinsurance) are the fastest growing alternative capital segment, account for about

15% or $5 bill of total property catastrophe reinsurance capital

More hedge fund money is coming into the business

(Re) Insurers Investing in Insurance Linked Securities (ILS) Fund Managers

Sources: Willis Capital Markets & Advisory, Fitch Ratings; Insurance Information Institute.

Several (re)insurers have formed asset

managers or invested in

independent asset managers that are

focused on managing

catastrophe/ILS funds for outside investors. These asset managers invest third party

capital in instruments with returns linked to

property catastrophe reinsurance

retrocession and ILS contracts.

Alternative Reinsurance Capital Summary

Sources: Fitch Ratings, Alternative Reinsurance Market Update, September 5, 2013; Insurance Information Institute.

• Alternative Reinsurance Here to Stay Capital markets have effectively discovered reinsurance another “asset

class,” in part due to Federal Reserve’s unprecedented actions since the

financial crisis to keep interest rates low across the entire yield curve.

A convergence of the reinsurance and capital markets persists with many

companies both providing and using alternative forms of risk transfer to

supplement the traditional balance sheet, transforming several reinsurers into

risk asset managers. These structures include catastrophe bonds (cat bonds),

collateralized quota-share reinsurance vehicles (sidecars), industry loss

warranties (ILWs), hedge fund-supported reinsurers and asset managers

investing in insurance-linked securities (ILS).

• Property Catastrophe Drives Market:

The nature of property catastrophe risk as being highly modeled and

commoditized serves as an important economic force driving its transfer into

the capital markets. Casualty (re)insurance lines have had limited movement

into the alternative reinsurance market thus far, as the less standardized and

more specialized nature of these longer term risks makes them better suited

for more permanent traditional capacity providers.

Alternative Reinsurance Capital Summary (continued)

Sources: Fitch Ratings, Alternative Reinsurance Market Update, September 5, 2013.

• Strong Investor Demand

Comparatively high potential returns of catastrophe risk through cat bonds and

sidecar investments are particularly attractive to investors, although this spread

has been shrinking due to increased investor demand. However, the lack of

correlation between catastrophe losses and returns on other major asset classes

should continue to contribute to strong demand from investors, which include

hedge funds, private equity and institutional investors.

•Shock (i.e., Large Loss) Event Could Alter Market

One area of uncertainty is how investors would react to an environment of less

favorable catastrophe risk spreads or a large unexpected catastrophe loss, either

of which could cause capital to retreat. This risk is likely higher for hedge fund

capital, as pension fund capital tends to be more permanent, given their long-

term investment outlook and more diversified risk exposure.

•Mixed Impact to Reinsurers’ Ratings:

Fitch views the growth and acceptance of alternative reinsurance as a mixed

impact for the credit quality of reinsurers’ ratings. Favorably, these products can

be used to manage reinsurers’ exposure and capital and serve as a source of fee

income. Negatively, alternative coverage represents competition for traditional

reinsurers that, in conjunction with the strong overall capitalization of the

reinsurance industry, have worked to notably dampen reinsurance pricing

Alternative Reinsurance Capital Summary (continued)

Sources: Fitch Ratings, Alternative Reinsurance Market Update, September 5, 2013.

• Sponsors Benefit From New Issuance:

As investor demand has continued to grow for catastrophe bonds, sponsors

have been able to offer deals at considerably lower coupon rates and with

increasingly favorable structures that suit individual company needs. These

market conditions are likely to drive further issuance of cat bonds in the near

term if (re)insurers believe they can produce a cost-effective alternative to

supplement their reinsurance program. As of midyear, 2013 is on track to

produce a record amount of catastrophe bond issuance.

•Sidecars Continue to Provide Capacity:

Several sidecars emerged late in 2012 and early into 2013 following

Hurricane Sandy. These vehicles were opportunistically seeking to capitalize

on any potential improvements in property catastrophe pricing. However, they

also represented several newer entrants into the alternative reinsurance space

looking to participate in what continues to be an important and growing

segment of the reinsurance market.

230

Questions Arising from Influence of Alternative Capital

Could Pension Fund Money Swamp Traditional Capacity?

US private pension funds hold ~$7 trillion in assets

2% allocation = $140 billion

Global property cat capital = ~$316 bill as of mid-2013

Do New Investors Have a Lower Cost of Capital?

New capacity expects 6-8% rate of return compared to 8-10% for traditional reinsurance, according to Dowling & Partners

Will Reinsurance Pricing Become More Closely Linked to Interest Rates?

Terms and Conditions Could Weaken

Multi-year deals

231

Reinsurer Share of Recent Significant Market Losses

Source: Insurance Information Institute from reinsurance share percentages provided in RAA, ABIR and CEA press release, Jan. 13, 2011.

Billions of 2011 Dollars

$0

$5

$10

$15

$20

$25

$30

$35

$40

Japan

Earthquake/

Tsunami (Mar

2011)

New Zealand

Earthquake (Feb

2011)

Thailand Floods

(Aug - Nov 2011)

Chile Earthquake

(Feb. 2010)

Australia

Cyclone/ Floods

(Jan-Feb 2011)

Reinsurer Share

Primary Insurer Share

40% Reinsurance share of total insured loss

Reinsurers Paid a High Proportion of Insured Losses Arising from Major Catastrophic Events Around the World in Recent Years

$0.4 $4.0

$22.5 $9.5

$15.0

$3.5

$37.5

$13.0

$6.0

$10.0

$7.9

$8.3

$2.2 $2.8

$5.0

73% 60%

95% 44%

231

232

Regional Property Catastrophe Rate on Line Index, 1990—2013 (as of January 1)

Sources: Guy Carpenter; Insurance Information Institute.

Property-Cat reinsurance pricing was up in the US as

of 1/1/13 but was down in Europe/UK

Alternative Capital: Important Definitions

Sources: Fitch Ratings; Insurance Information Institute.

4. RENEWED PRICING DISCIPLINE

234

Evidence of a Broad and Sustained Shift in Pricing

234

235

-5%

0%

5%

10%

15%

20%

25%

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13:H

1

Net Premium Growth: Annual Change, 1971—2013:H1

(Percent)

1975-78 1984-87 2000-03

Shaded areas denote “hard market” periods Sources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2013:H1 = 4.5%

2012 growth was +4.3%

236

Growth in Direct Written Premium by Line, 2013-2015F*

Source: Conning.

4.9

%

4.8

%

5.1

%

4.1

%

6.5

%

5.9

%

8.0

%

7.0

%

7.2

%

4.7

%

4.7

%

4.7

%

4.2

%

6.1

%

5.8

%

8.5

%

6.0

%

3.9

%

4.9

%

4.8

%

5.0

%

4.3

%

6.0

%

5.9

%

7.5

%

7.0

%

3.6

%

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

All Lines Personal

Lines

Commercial

Lines

Personal

Auto

Homeowners Commercial

Auto

WC CMP GL

2013F 2014F 2015F

(Percent) P/C growth is expected

to remain fairly stable

through 2015

237

P/C Net Premiums Written: % Change, Quarter vs. Year-Prior Quarter

Sources: ISO, Insurance Information Institute.

Sustained Growth in Written Premiums (vs. the same quarter, prior year) Will Continue through 2013

10

.2%

15

.1%

16

.8%

16

.7%

12

.5%

10

.1%

9.7

%7

.8%

7.2

%5

.6%

2.9

% 5.5

%-4

.6%

-4.1

%-5

.8%

-1.6

%1

0.3

%1

0.2

% 13

.4%

6.6

%-1

.6%

2.1

%0

.0%

-1.9

%0

.5%

-1.8

%-0

.7%

-4.4

%-3

.7%

-5.3

%-5

.2%

-1.4

%-1

.3%

1.3

%2

.3%

1.7

% 3.5

%1

.6% 4

.1%

3.8

%3

.0%

4.2

%5

.1%

4.8

%4

.1%

-10%

-5%

0%

5%

10%

15%

20%

2002:Q

1

2002:Q

2

2002:Q

3

2002:Q

4

2003:Q

1

2003:Q

2

2003:Q

3

2003:Q

4

2004:Q

1

2004:Q

2

2004:Q

3

2004:Q

4

2005:Q

1

2005:Q

2

2005:Q

3

2005:Q

4

2006:Q

1

2006:Q

2

2006:Q

3

2006:Q

4

2007:Q

1

2007:Q

2

2007:Q

3

2007:Q

4

2008:Q

1

2008:Q

2

2008:Q

3

2008:Q

4

2009:Q

1

2009:Q

2

2009:Q

3

2009:Q

4

2010:Q

1

2010:Q

2

2010:Q

3

2010:Q

4

2011:Q

1

2011:Q

2

2011:Q

3

2011:Q

4

2012:Q

1

2012:Q

2

2012:Q

3

2012:Q

4

2013:Q

1

Premium growth in Q1 2013 was up 4.1% over Q1 2012, marking the

12th consecutive quarter of growth

238

Growth in Net Written Premium by Segment, 2013:H1 vs. 2012:H1*

*Excludes mortgage and financial guaranty insurers.

Source: ISO/PCI; Insurance Information Institute

3.7%

3.0%

5.3%

3.4%

4.5%

5.0%

3.8%

4.3%

0%

1%

2%

3%

4%

5%

6%

All Lines Personal Lines

Predominating

Commercial Lines

Predominating

Diversified Insurers

2012:H1 2013:H1

(Percent)

239

Average Commercial Rate Change, All Lines, (1Q:2004–3Q:2013)

-3.2

%-5

.9%

-7.0

%-9

.4%

-9.7

%-8

.2%

-4.6

% -2.7

%-3

.0%

-5.3

%-9

.6%

-11

.3%

-11

.8%

-13

.3%

-12

.0%

-13

.5%

-12

.9%

-11

.0%

-6.4

%-5

.1%

-4.9

%-5

.8%

-5.6

%-5

.3%

-6.4

%-5

.2%

-5.4

% -2.9

%

2.7

% 4.4

%4

.3%

3.9

%5

.0%

5.2

%4

.3%

3.4

%

-0.1

% 0.9

%

-0.1

%

-16%

-11%

-6%

-1%

4%

9%

1Q

04

2Q

04

3Q

04

4Q

04

1Q

05

2Q

05

3Q

05

4Q

05

1Q

06

2Q

06

3Q

06

4Q

06

1Q

07

2Q

07

3Q

07

4Q

07

1Q

08

2Q

08

3Q

08

4Q

08

1Q

09

2Q

09

3Q

09

4Q

09

1Q

10

2Q

10

3Q

10

4Q

10

1Q

11

2Q

11

3Q

11

4Q

11

1Q

12

2Q

12

3Q

12

4Q

12

1Q

13

2Q

13

3Q

13

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially. Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Pricing as of Q3:2013 was positive for the 9th consecutive

quarter. Gains are likely to continue into 2014.

(Percent)

Q2 2011 marked the last of 30th

consecutive quarter of price declines

240

Change in Commercial Rate Renewals, by Account Size: 1999:Q4 to 2013:Q2

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute. Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Percentage Change (%)

Pricing turned positive in Q3:2011, the first increase in

nearly 8 years; Q2:2013 renewals were up 4.3%. Some insurers posted

stronger numbers.

Pricing Turned Negative in Early

2004 and Remained that

way for 7 ½ years

Peak = 2001:Q4 +28.5%

Trough = 2007:Q3 -13.6%

KRW : No Lasting Impact

241

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2013:Q2

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute. Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

1999:Q4 = 100

Despite 8 consecutive quarters of gains (Q2:2013 = 4.3%),

pricing today is where is was in late 2001 (around 9/11),

suggesting additional rate need going forward, esp. in light of

record low interest rates

242

Cumulative Qtrly. Commercial Rate Changes, by Line: 1999:Q4 to 2013:Q2

1999:Q4 = 100

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute. Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

WC rate levels are rising and are now back to where they were in early 2008 and shortly after 9/11

243

Workers Comp. Quarterly Rate Changes, by Line: 2000:Q1 to 2013:Q2

1999:Q4 = 100

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute. Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Most accounts are now renewing

upwards

244

Change in Commercial Rate Renewals, by Line: 2013:Q3

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Major Commercial Lines Renewed Uniformly Upward in Q3:2013 for the 9th Consecutive Quarter; Property Lines & Workers Comp Leading the Way; Cat

Losses and Low Interest Rates Provide Momentum Going Forward

Percentage Change (%)

3.5%

4.7%

5.4%5.8%

1.0%

2.9% 2.7% 2.9% 2.9%3.3%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

Su

rety

Co

nstr

uctio

n

Bu

sin

ess

Inte

rru

ptio

n

Um

bre

lla

Ge

ne

ral

Lia

bili

ty

Co

mm

erc

ial

Au

to

Co

mm

erc

ial

Pro

pe

rty

D&

O

EP

L

Wo

rke

rs

Co

mp

Workers Comp rate increases are large than any other line, followed

by Property lines

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

CLIPS: Change in Written Price Level: All Lines, 2010:Q2 – 2012:Q4

Source: Towers Watson; Information Institute.

-1% -1%

0%

1%

2% 2%

3%

5%

6% 6%

7%

-2%

-1%

0%

1%

2%

3%

4%

5%

6%

7%

8%

10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:Q2 12:Q3 12:Q4

Rate changes have been positive for 8 consecutive quarters, longer than any

other commercial line

(Percent Change)

Note: Towers Watson data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Workers Comp Rate Changes, 2008:Q4 – 2013:Q3

Source: Council of Insurance Agents and Brokers; Information Institute.

-5.5%-4.6%

-4.0%-4.6%

-3.7%-3.9%

-5.4%

-3.7%-3.4%

-1.6%

2.6%

4.1%

7.5%7.4%8.3%8.1%

9.0%9.8%

8.3%

5.8%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

WC rate changes have been positive for 10

consecutive quarters, longer than any other

commercial line

(Percent Change)

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Shifting Legal Liability & Tort Environment

247

Is the Tort Pendulum Swinging Against Insurers?

247

248

Over the Last Three Decades, Total Tort Costs as a % of GDP Appear Somewhat Cyclical, 1980-2013E

$0

$50

$100

$150

$200

$250

$300

80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10 12E

To

rt S

ys

tem

Co

sts

1.50%

1.75%

2.00%

2.25%

2.50%

To

rt Co

sts

as

% o

f GD

P

Tort Sytem Costs Tort Costs as % of GDP

($ Billions)

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, Appendix 1A

Tort costs in dollar terms have remained high but relatively stable since the mid-2000s., but are down

substantially as a share of GDP

Deepwater Horizon Spike

in 2010

1.68% of GDP in 2013

2.21% of GDP in 2003

= pre-tort reform peak

249

Commercial Lines Tort Costs: Insured vs. Self-(Un)Insured Shares, 1973-2010

Billions of Dollars

$0

$20

$40

$60

$80

$100

$120

$140

$160

73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Self (Un) Insured Share

Insurer Share

Tort Costs and the Share Retained by Risks Both Grew Rapidly from the mid-1970s to mid-2000s, When Tort Costs Began to Fall But Self-

Insurance Shares Continued to Rise

$9.5

$15.0

$6.0

1973: Commercial Tort Costs

Totaled $6.49B, 94% was insured,

6% self-(un)insured

1985: $46.6B 74.5% insured,

25.5% self-(un)insured

1995: $83.6B 69.5% insured,

30.5% self-(un)insured

2005: $143.5B 66.4% insured,

33.6% self-(un)insured

2009: $126.5B 64.4% insured,

35.6% self-(un)insured

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, III Calculations based on data from Appendix 4. 249

250

Commercial Lines Tort Costs: Insured vs. Self-(Un)Insured Shares, 1973-2010

Percent

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Self (Un) Insured Share

Insurer Share

The Share of Tort Costs Retained by Risks Has Been Steadily Increasing for Nearly 40 Years. This Trend Contributes Has Left

Insurers With Less Control Over Pricing.

1973: 94% was insured,

6% self-(un)insured

1985:74.5% insured,

25.5% self-(un)insured

1995: 69.5% insured,

30.5% self-(un)insured

2005: 66.4% insured,

33.6% self-(un)insured

2010: $138.1B 56.6% insured, 44.4% self-(un)insured

(distorted by Deepwater Horizon event with most losses retained by BP)

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, III Calculations based on data from Appendix 4. 250

Business Leaders Ranking of Liability Systems in 2012

Best States

1. Delaware

2. Nebraska

3. Wyoming

4. Minnesota

5. Kansas

6. Idaho

7. Virginia

8. North Dakota

9. Utah

10. Iowa

Worst States

41. Florida

42. Oklahoma

43. Alabama

44. New Mexico

45. Montana

46. Illinois

47. California

48. Mississippi

49. Louisiana

50. West Virginia

Source: US Chamber of Commerce 2012 State Liability Systems Ranking Study; Insurance Info. Institute.

New in 2012

Wyoming

Minnesota

Kansas

Idaho

Drop-offs

Indiana

Colorado

Massachusetts

South Dakota

Newly Notorious

Oklahoma

Rising Above

Arkansas

251

252

The Nation’s Judicial Hellholes: 2012/2013

Source: American Tort Reform Association; Insurance Information Institute

West Virginia Illinois

Madison County

New York

Albany and NYC

Watch List

Philadelphia, Pennsylvania

South Florida

Cook County, Illinois

New Jersey

Nevada

Louisiana

Dishonorable Mention

MO Supreme Court

WA Supreme Court

California

Maryland

Baltimore

CYBER RISK

253

Cyber Risk is a Rapidly Emerging Exposure for Businesses Large

and Small in Every Industry NEW III White Paper:

http://www.iii.org/assets/docs/pdf/paper_CyberRisk_2013.pdf

253

Data Breaches 2005-2013, By Number of Breaches and Records Exposed

# Data Breaches/Millions of Records Exposed

* 2013 figures as of March 19, 2013. Source: Identity Theft Resource Center

157

321

446

656

498

419447

662

17.322.9

35.7

19.1

66.9

222.5

16.2

127.7

100

200

300

400

500

600

700

2005 2006 2007 2008 2009 2010 2011 2012

0

20

40

60

80

100

120

140

160

180

200

220

# Data Breaches # Records Exposed (Millions)

The total number of data breaches and number of records exposed fluctuates from year to year and over time.

Millions

255

2012 Data Breaches By Business Category, By Number of Breaches

3.8%

11.2%

13.6%

34.5%

36.9%

Source: Identity Theft Resource Center, http://www.idtheftcenter.org/ITRC%20Breach%20Report%202012.pdf.

The majority of the 447 data breaches in 2012 affected business and medical/healthcare organizations, according to the Identity Theft Resource Center.

Business, 165 (36.9%)

Govt/Military, 50 (11.2%)

Banking/Credit/Financial, 17 (3.8%)

Educational, 61 (13.6%)

Medical/Healthcare, 154 (34.5%)

256

2012 Data Breaches By Category, By Number of Records Exposed

2.7%

12.9%

13.3%

26.7%

44.4%

Source: Identity Theft Resource Center, http://www.idtheftcenter.org/ITRC%20Breach%20Report%202012.pdf.

Government/Military and Business organizations accounted for the majority of records exposed by data breaches during 2012.

Govt/Military, 7.7 million (44.4%)

Medical/Healthcare, 2.2 million (12.9%)

Banking/Credit/Financial, 470,048 (2.7%)

Educational, 2.3 million (13.3%)

Business, 4.6 million (26.7%)

257

AIG Survey: Cyber Attacks Top Concern Among Execs

Source: Penn Schoen Berland on behalf of American International Group.

82%

76%

80%

85%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Securities & Investment

Risk

Property Damage

Loss of income

Cyber Attacks

While companies are focused on managing a variety of business risks, cyber attacks are a top concern. Some 85% of 258 executives surveyed said they

were very or somewhat concerned about cyber attacks on their businesses.

258

The Most Costly Cyber Crimes, Fiscal Year 2012

4%4%

7%

7%

8%

12%

12%

20%

26%

Source: 2012 Cost of Cyber Crime: United States, Ponemon Institute.

Malicious code, denial of service and web-based attacks account for more than 58 percent of the total annualized cost of cyber crime experienced by 56 companies.

Malicious code

Botnets

Denial of service

Malware

Viruses, Worms, Trojans

Phishing + social engineering

Malicious insiders

Stolen devices

Web-based attacks

259

External Cyber Crime Costs: Fiscal Year 2012

2%5%

19%

30%

44%

* Other costs include direct and indirect costs that could not be allocated to a main external cost category

Source: 2012 Cost of Cyber Crime: United States, Ponemon Institute.

Information loss (44%) and business disruption or lost productivity (30%) account for the majority of external costs due to cyber crime.

Information loss

Equipment damages

Other costs*

Revenue loss

Business disruption

High Profile Data Breaches, 2012-2013

Date Company Description of Breach

Mar 2013* South Korean banks, media cos

Cyber attack causes computers to crash at South Korean banks and media companies, paralyzing bank machines across the country. No immediate reports of records compromised.

July 2012 Yahoo Security breach at Yahoo in which some 450,000 passwords lifted and posted to the Internet.

July 2012 eHarmony Online dating site eHarmony confirms security breach in which some 1.5 million user names and passwords compromised.

July 2012 LinkedIn Social networking site LinkedIn reportedly targeted in hacker attack that saw 6.5

million hashed passwords posted to the Internet.

April 2012 Utah Dept of Technology Services

Utah Department of Technology notifies of a March 30 breach of a server containing personal data including social security numbers for about 780,000 Medicaid patient claims. Breach traced to Eastern Europe hackers.

Mar 2012 Global Payments Credit card processor Global Payments confirms hacker attack has compromised the payment card numbers of around 1.5 million cardholders.

Mar 2012 CA Dept of Child Support Services

Officials announce that four computer storage devices containing personal information for about 800,000 adults and children in California’s child support system were lost by IBM and Iron Mountain Inc.

Jan 2012 Zappos Online shoe retailer Zappos announces that information, such as names, addresses and passwords on as many as 24 million customers illegally accessed.

Jan 2012 NY State Electric + Gas Co

Security breach at NYSEG that allowed unauthorized access to NYSEG customer data, containing social security numbers, dates of birth and bank account numbers, exposing 1.8 million records.

*March 2013 attack is not part of ITRC research.

Sources: Identity Theft Resource Center, http://www.idtheftcenter.org/ITRC%20Breach%20Report%202012.pdf; Insurance Information Institute (I.I.I.) research.

261

Average Organizational Cost of a Data Breach, 2008-2011* ($ Millions)

*Findings of this benchmark study pertain to the actual data breach experiences of 49 U.S. companies from 14 different industry sectors, all of which participated in the 2011 study. Total breach costs include: lost business resulting from diminished trust or confidence of customers ;costs related to detection, escalation, and notification of the breach; and ex-post response activities, such as credit report monitoring.

Source: 2011 Annual Study: U.S. Cost of a Data Breach, the Ponemon Institute.

$6.8

$5.5

$7.2

$6.7

$0 $1 $2 $3 $4 $5 $6 $7 $8 $9 $10

2011

2010

2009

2008

($ Millions)

The average organizational cost of a data breach in 2011 was $5.5 million, down 24% from $7.2 million in 2010. Companies have improved steps

taken in both preparing for and responding to a data breach.

262

Main Causes of Data Breach

24%

37%

39%

Source: 2011 Cost of Data Breach Study: United States, Ponemon Institute, March 2012

Negligent employees and malicious attacks are most often the cause of the data breach. Some 39 percent of incidents involve a negligent employee or

contractor, while 37 percent concern a malicious or criminal attack.

Negligence

System glitch

Malicious or criminal attack

263

Marsh: Increase in Purchase of Cyber Insurance Among U.S. Companies, 2012

Source: Marsh Global Analytics, Marsh Risk Management Research Briefing, March 2013

27.7%

20.2%

21.6%

22.9%

32.2%

72.2%

75.5%

33.3%

All Other

Health Care

Communications, Media & Technology

Retail/Wholesale

Financial Institutions

Education

Services

All Industries

Interest in cyber insurance continues to climb. The number of companies purchasing cyber insurance increased 33 percent from 2011 to 2012.

264

Marsh: Total Limits Purchased, By Industry – Cyber Liability, All Revenue Size

Source: Marsh Global Analytics, Marsh Risk Management Research Briefing, March 2013

$16.8

$33.4

$8.1

$26.0

$13.1 $12.6

$20.7

$9.8

$20.5

$9.0

$12.4

$8.1

$14.1

$9.3

$24.6

$14.1

All Industries Comms, Media

& Technology

Education Financial

Institutions

Health Care Retail/Wholesale Services All Other

Avg. 2012 Limits Avg. 2011 Limits

Cyber insurance limits purchased in 2012 averaged $16.8 million across all industries, an increase of nearly 20% over 2011.

($ Millions)

265

Marsh: Total Limits Purchased, By Industry – Cyber Liability, Revenue $1 Billion+

Source: Marsh Global Analytics, Marsh Risk Management Research Briefing, March 2013

$27.9

$59.4

$11.7

$46.6

$18.7

$30.0

$38.7

$12.7

$41.8

$11.3

$17.3

$11.6

$27.5

$9.0

$40.6

$14.1

All Industries Comms, Media

& Technology

Education Financial

Institutions

Health Care Retail/Wholesale Services All Other

Avg. 2012 Limits Avg. 2011 Limits

Among larger companies, average cyber insurance limits purchased in 2012 increased nearly 30% over 2011.

($ Millions)

266

Cyber Liability: Historical Rate (price per million) Changes

-0.21%

2.67%

0.55%

2.92%

-0.81%

2.22%2.24%

0.54%

12:Q1 12:Q2 12:Q3 12:Q4

Primary Price Per Million Change

Total Price Per Million Change

Overall, rates for cyber insurance were essentially flat in the fourth quarter of 2012.

Source: Marsh Global Analytics, Marsh Risk Management Research Briefing, March 2013

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Thank you for your time and your attention!

Twitter: twitter.com/bob_hartwig

Download at www.iii.org/presentations

Insurance Information Institute Online:

267