103
Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected]

Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

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Page 1: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

Overview & Outlook for Commercial P/C Insurance:

Trends & Challenges for 2013 and BeyondInsurance Information Institute

October 15, 2012

Download at www.iii.org/presentationsRobert P. Hartwig, Ph.D., CPCU, President & Economist

Insurance Information Institute 110 William Street New York, NY 10038Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 2: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

The Strength of the Economy Will Influence P/C Insurer

Growth Opportunities

2

Growth Will Expand Insurer Exposure Base Across Most Lines

2

Construction Activity Awakening?America’s Manufacturing Renaissance?Healthcare: Obamacare/RomneyCare?

Page 3: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

3

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 10/12; Insurance Information Institute.

2.7

%0

.5%

3.6

%3

.0%

1.7

%-1

.8%

1.3

%-3

.7%

-5.3

%-0

.3%

1.4

%5

.0%

2.3

%2

.2%

2.6

%2

.4%

0.1

%2

.5%

1.3

%4

.1%

2.0

%1

.3%

1.7

%1

.8%

1.7

%2

.2%

2.6

%2

.8%

-8.9%

4.1

%1

.1%

1.8

%2

.5% 3.6

%3

.1%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   2

00

0   

   2

00

1   

   2

00

2   

   2

00

3   

   2

00

4   

   2

00

5   

   2

00

6   

07

:1Q

07

:2Q

07

:3Q

07

:4Q

08

:1Q

08

:2Q

08

:3Q

08

:4Q

09

:1Q

09

:2Q

09

:3Q

09

:4Q

10

:1Q

10

:2Q

10

:3Q

10

:4Q

11

:1Q

11

:2Q

11

:3Q

11

:4Q

12

:1Q

12

:2Q

12

:3Q

12

:4Q

13

:1Q

13

:2Q

13

:3Q

13

:4Q

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions, but the Benefits of Even Slow Growth Will Compound and

Gradually Benefit the Economy Broadly

Real GDP Growth (%)

Recession began in Dec. 2007. Economic toll of credit crunch, housing

slump, labor market contraction has been

severe but modest recovery is underway

The Q4:2008 decline was the steepest since the Q1:1982 drop of 6.8%

2012 is expected to see slow growth lasting into 2013; Fed’s QE3 could

push 2013 GDP up 0.2%

Page 4: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

Percent Change in Real GDPby State, 2011

Source: Bureau of Economic Analysis at http://www.bea.gov/newsreleases/regional/gdp_state/gsp_glance.htm ;Insurance Information Institute. 4

Growth varied considerably across states

but in total was weak in 2011

with US overall growth at just

1.7%

TX has been an economic

growth leader

Page 5: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

5

Annual Growth in Real GDP by Sector, 2008-2011

-0.3%

-3.5%

3.0%

1.7%

0.2%

-3.9%

3.0%

1.6%

-5.1%

-6.4%

5.6%

2.5%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

2008 2009 2010 2011

GDP

Private Service Sector

Private Goods Producing Sector

(Percent)

The Goods Producing sector of the economy

(Manufacturing) has performed well since 2010.

GDP growth in durable goods was up 7.9% in 2011

and 17.0% in 2010

Source: US Bureau of Economic Analysis at: http://www.bea.gov/newsreleases/industry/gdpindustry/gdpindnewsrelease.htm; Insurance Information Institute.

Page 6: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

74

.47

3.6

73

.67

2.2

73

.6 76

67

.86

8.9

68

.26

7.7 7

1.6 74

.5

74

.2 77

.5

67

.5 69

.8

74

.37

1.5

63

.75

5.7 5

9.5

60

.9 64

.16

9.9

75

.07

5.3

76

.27

6.4 7

9.3

73

.2

72

.3 74

.3 78

.3

40

45

50

55

60

65

70

75

80

85

Jan

-10

Fe

b-1

0

Ma

r-1

0

Ap

r-1

0

Ma

y-1

0

Jun

-10

Jul-

10

Au

g-1

0

Se

p-1

0

Oct

-10

No

v-1

0

De

c-1

0

Jan

-11

Fe

b-1

1

Ma

r-1

1

Ap

r-1

1

Ma

y-1

1

Jun

-11

Jul-

11

Au

g-1

1

Se

p-1

1

Oct

-11

No

v-1

1

De

c-1

1

Jan

-12

Fe

b-1

2

Ma

r-1

2

Ap

r-1

2

Ma

y-1

2

Jun

-12

Jul-

12

Au

g-1

2

Se

p-1

2

Consumer Sentiment Survey (1966 = 100)

January 2010 through September 2012

Consumer confidence has been low for years amid high unemployment, falling home prices and other factors adversely impact

consumers, but improved substantially in late 2011 and early 2012

Source: University of Michigan; Insurance Information Institute

Optimism among consumers Increased in September, and is

well above year-ago levels; Suggests concern, but not fear on

the part of consumers.

6

Page 7: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

7

16.9

16.5

16.1

13.2

10.4

11.6 12

.7

14.3 14

.8

14.7 15

.1

15.4

15.5

15.4

16.9

16.617

.117.5

17.8

17.4

9

10

11

12

13

14

15

16

17

18

19

99 00 01 02 03 04 05 06 07 08 09 10 11 12F 13F 14F 15F 16F 17F 18-22F

(Millions of Units)

Auto/Light Truck Sales, 1999-2022F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (10/11 and 10/12); Insurance Information Institute.

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point, Bolstering the Auto Insurer Growth and the Manufacturing Sector.

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2012-13 is

still far below 1999-2007 average of 17 million units, but a recovery is underway.

Job growth and improved credit market conditions will boost auto sales in

2012 and beyond

Page 8: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

8

(Millions of Units)

New Private Housing Starts, 1990-2022F

1.4

8

1.4

7 1.6

2

1.6

4

1.5

7

1.6

0 1.7

1 1.8

5 1.9

6 2.0

7

1.8

0

1.3

6

0.9

1

0.5

5

0.5

9

0.6

1 0.7

5 0.8

9

1.3

4

1.2

3

1.3

2

1.3

81

.42

1.3

51.4

6

1.2

9

1.2

0

1.0

11.1

9

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12F13F14F15F16F17F 18-22F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (10/11 and 10/12); Insurance Information Institute.

Little Exposure Growth Likely for Homeowners Insurers Until at least 2014. Also Affects Commercial Insurers with Construction Risk Exposure, Surety

New home starts plunged

72% from 2005-2009; A

net annual decline of 1.49 million units, lowest since

records began in 1959

Low inventories of existing homes, and low mortgage rates and stimulating new home

construction for the first time in years

Job growth, improved credit

market conditions and demographics

will eventually boost home construction

Page 9: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

9

Construction Employment,Jan. 2010—September 2012*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

5,59

35,

529 5,

552

5,55

95,

518

5,50

75,

491 5,

511

5,49

25,

499

5,48

85,

477

5,45

65,

489

5,49

65,

495

5,49

8

5,49

55,

508

5,49

85,

528

5,51

95,

520 5,

546 5,56

45,

563

5,54

95,

542

5,51

05,

514

5,51

75,

518

5,52

3

5,400

5,450

5,500

5,550

5,600

5,650

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

102

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Construction employment is still below where it was in

Jan. 2010. In a normal recovery, construction employment would be

growing robustly

(Thousands)

Page 10: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

10

Value of Construction Put in Place, August 2012 vs. August 2011*

-3.5%

-27.7%

-2.7%

6.5%12.1%

17.8%

7.2%

-30%

-20%

-10%

0%

10%

20%

30%

TotalConstruction

Total PrivateConstruction

Residential--Private

Non-Residential--

Private

Total PublicConstruction

Residential-Public

Non-Residential--

Public

Overall Construction Activity is Up, But Growth Is Entirely in the Private Sector as State/Local Government Budget Woes Continue

Growth (%)

Private sector construction activity is up in both the residential and nonresidential segments

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Private: +12.1% Public: -3.5%

Public sector construction activity remains depressed

Page 11: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

11

Value of Private Construction Put in Place, by Segment, Aug. 2012 vs. Aug. 2011*

-0.1%4.2%

22.0%

-11.7%

15.0%

-5.3%

12.3%6.1%

-10.9%

12.1%17.8%

7.2%

33.7%

10.0%

-15%-10%

-5%0%5%

10%15%20%25%30%35%40%

To

tal

Pri

vate

Co

nstr

ucti

on

Resid

en

tial

To

tal

No

nre

sid

en

tial

Lo

dg

ing

Off

ice

Co

mm

erc

ial

Healt

h C

are

Ed

ucati

on

al

Reli

gio

us

Am

usem

en

t &

Rec.

Tra

nsp

ort

ati

on

Co

mm

un

icati

on

Po

wer

Man

ufa

ctu

rin

g

Private Construction Activity is Up in Most Segments, Including Residential Construction but Led by Lodging

Growth (%) Led by the Lodging and Power industries, Private sector construction activity is up by double digits in many

segments after plunging during the “Great Recession”

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Construction activity is weakest in the

“Religious” segment

Page 12: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

12

Value of Public Construction Put in Place, by Segment, Aug. 2012 vs. Aug. 2011*

-0.8%

-7.0%-2.8%

1.9% 0.2%3.6%

-0.2%

-12.2%

-25.1%

5.7%

-3.5%

-27.7%

-2.7%

-12.2%

-20.5%

-30%

-25%

-20%

-15%

-10%

-5%

0%

5%

10%

To

tal

Pu

bli

cC

on

str

ucti

on

Resid

en

tial

To

tal

No

nre

sid

en

tial

Off

ice

Co

mm

erc

ial

Healt

h C

are

Ed

ucati

on

al

Pu

bli

c S

afe

ty

Am

usem

en

t &

Rec.

Tra

nsp

ort

ati

on

Po

wer

Hig

hw

ay &

Str

eet

Sew

ag

e &

Waste

Dis

po

sal

Wate

r S

up

ply

Co

nserv

ati

on

&D

evelo

p.

Public Construction Activity is Up Down in Many Segments as State, City and County Budgets Remain Under Stress

Growth (%)

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Public sector construction activity is down substantially

in many segments

Public sector construction

activity is down even in the Health

segment

Page 13: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

58

.35

7.1

60

.45

9.6

57

.85

5.3

55

.15

5.2

55

.3 56

.9 58

.25

8.5 6

0.8

61

.4

59

.75

9.7

54

.2 55

.8

51

.4 52

.5

52

.55

1.8

52

.2 53

.1 54

.15

2.4 53

.4 54

.8

53

.54

9.7

49

.84

9.6 5

1.5

40

45

50

55

60

65

Jan

-10

Fe

b-1

0

Ma

r-1

0

Ap

r-1

0

Ma

y-1

0

Jun

-10

Jul-

10

Au

g-1

0

Se

p-1

0

Oct

-10

No

v-1

0

De

c-1

0

Jan

-11

Fe

b-1

1

Ma

r-1

1

Ap

r-1

1

Ma

y-1

1

Jun

-11

Jul-

11

Au

g-1

1

Se

p-1

1

Oct

-11

No

v-1

1

De

c-1

1

Jan

-12

Fe

b-1

2

Ma

r-1

2

Ap

r-1

2

Ma

y-1

2

Jun

-12

Jul-

12

Au

g-1

2

Se

p-1

2

ISM Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through September 2012

The manufacturing sector expanded for 35 of the 38 months from Jan. 2010 through Sept. 2012. The question is whether this will continue.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/mfgrob.cfm; Insurance Information Institute.

Manufacturing activity contracted in June for the first time in nearly 3

years, but a resumption of expansion began in September

13

Page 14: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

14

$200,000

$300,000

$400,000

$500,000

Dollar Value* of Manufacturers’ Shipments Monthly, Jan. 1992—August 2012

*seasonally adjustedSource: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Monthly shipments are nearly back to peak (in July 2008, 8 months into the recession). Trough in May 2009. Growth from trough to Aug. 2012 was 31%. Manufacturing is an

energy intensive activity and growth leads to gains in many commercial exposures: WC, Commercial Auto, Marine, Property and Various Liability Coverages

ENERGY INTENSIVE

The value of Manufacturing Shipments in Aug. 2012 was up 31% to $477B from its June 2009 trough.

June figure is only 1.7% below its previous record high in July 2008.

$ Millions

14

Page 15: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

15

Manufacturing Growth for Selected Sectors, 2012 vs. 2011*

10.5%

3.4%

11.5%

2.2% 3.1% 4.3%

-1.1%

5.1% 5.2%4.9%

8.2%6.6%

17.4%

5.5%

-5%

0%

5%

10%

15%

20%

All

Ma

nu

fact

uri

ng

Du

rab

le M

fg.

Wo

od

Pro

du

cts

Pri

ma

ryM

eta

ls

Fa

bri

cate

dM

eta

ls

Ma

chin

ery

Ele

ctri

cal

Eq

uip

.

Tra

nsp

ort

atio

nE

qu

ip.

No

n-D

ura

ble

Mfg

.

Fo

od

Pro

du

cts

Pe

tro

leu

m &

Co

al

Ch

em

ica

l

Pla

stic

s &

Ru

bb

er

Te

xtile

Pro

du

cts

Manufacturing Is Expanding Across a Wide Range of Sectors that Will Contribute to Growth in Energy Demand and Insurable Exposures Including: WC, Commercial Property, Commercial Auto and Many Liability Coverages

Growth (%)

Manufacturing of durable goods has been

especially strong in 2012

*Seasonally adjusted; Date are YTD comparing data through August 2012 to the same period in 2011.Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Durables: +8.2% Non-Durables: +2.2%

Page 16: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

66%

68%

70%

72%

74%

76%

78%

80%

82%

Mar

01

Jun 0

1

Sep 0

1

Dec 0

1

Mar

02

Jun 0

2

Sep 0

2

Dec 0

2

Mar

03

Jun 0

3

Sep 0

3

Dec 0

3

Mar

04

Jun 0

4

Sep 0

4

Dec 0

4

Mar

05

Jun 0

5

Sep 0

5

Dec 0

5

Mar

06

Jun 0

6

Sep 0

6

Dec 0

6

Mar

07

Jun 0

7

Sep 0

7

Dec 0

7

Mar

08

Jun 0

8

Sep 0

8

Dec 0

8

Mar

09

Jun 0

9

Sep 0

9

Dec 0

9

Mar

10

Jun 1

0

Sep 1

0

Dec 1

0

Mar

11

Jun 1

1

Sep 1

1

Dec 1

1

Mar

12

Jun 1

2

Recovery in Capacity Utilization is a Positive Sign for Commercial Exposures

Source: Federal Reserve Board statistical releases at http://www.federalreserve.gov/releases/g17/Current/default.htm. 16

Percent of Industrial Capacity

Hurricane Katrina

March 2001-November 2001

recession

“Full Capacity”

The closer the economy is to operating at “full

capacity,” the greater the inflationary pressure

The US operated at 78.2% of industrial capacity in Aug.

2012, above the June 2009 low of 68.3% and tied for the

highest level since April 2008

December 2007-June 2009 Recession

March 2001 through August 2012

16

Page 17: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

17

Manufacturing Employment,Jan. 2010—September 2012*

11,4

5811

,462

11,4

7011

,502

11,5

3611

,546

11,5

6611

,549

11,5

5111

,551

11,5

6011

,575

11,6

2711

,664

11,6

9011

,718

11,7

2611

,738

11,7

6811

,771

11,7

6811

,777

11,7

8011

,808

11,8

6011

,890

11,9

3211

,942

11,9

5511

,962

11,9

8011

,958

11,9

42

11,000

11,200

11,400

11,600

11,800

12,000

12,200

12,400

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Manufacturing employment is up by nearly 500,000 or 4.2% since Jan. 2010

—a surprising source of strength in the economy—though employment is

down slightly since mid-year.

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)

Page 18: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

50

.7 52

.7 54

.15

4.6

54

.85

3.5

53

.75

2.8 53

.95

4.6 56 5

7.1 5

9.4

59

.7

56

.35

4.4

53

.35

3.4

53

.85

2.6

52

.65

2.6

52

.65

3.0

56

.85

7.3

56

.05

3.5

53

.75

2.1

52

.6 53

.7 55

.1

40

45

50

55

60

65

Jan

-10

Fe

b-1

0

Ma

r-1

0

Ap

r-1

0

Ma

y-1

0

Jun

-10

Jul-

10

Au

g-1

0

Se

p-1

0

Oct

-10

No

v-1

0

De

c-1

0

Jan

-11

Fe

b-1

1

Ma

r-1

1

Ap

r-1

1

Ma

y-1

1

Jun

-11

Jul-

11

Au

g-1

1

Se

p-1

1

Oct

-11

No

v-1

1

De

c-1

1

Jan

-12

Fe

b-1

2

Ma

r-1

2

Ap

r-1

2

Ma

y-1

2

Jun

-12

Jul-

12

Au

g-1

2

Se

p-1

2

ISM Non-Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through September 2012

Non-manufacturing industries have been expanding and adding jobs. The question is whether this will continue.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/nonmfgrob.cfm; Insurance Information Institute.

Optimism among non-manufacturers was stable in late 2011 and remained

expansionary in 2012

18

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19

43,6

9448

,125

69,3

0062

,436

64,0

04 71,2

77 81,2

3582

,446

63,8

5363

,235

64,8

5371

,549

70,6

4362

,304

52,3

7451

,959

53,5

4954

,027

44,3

6737

,884

35,4

7240

,099

38,5

4035

,037

34,3

1739

,201

19,6

95 28,3

2243

,546

60,8

3756

,282

47,8

0610

,998

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1112

:Q1

Business Bankruptcy Filings,1980-2012: Q1

Sources: American Bankruptcy Institute at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633; Insurance Information Institute

Significant Exposure Implications for All Commercial Lines as Business Bankruptcies Begin to Decline

2011 bankruptcies totaled 47,806, down 15.1% from 56,282 in 2010—the second consecutive year of decline. Business bankruptcies more

than tripled during the financial crisis. Through Q1:2012, filings are down 11.1% vs. Q1:2011

% Change Surrounding Recessions

1980-82 58.6%1980-87 88.7%1990-91 10.3%2000-01 13.0%2006-09 208.9%*

19

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20

Private Sector Business Starts, 1993:Q2 – 2011:Q4*

175

186

174

180

186

192

188

187 18

918

6 190 19

419

119

9 204

202

195

196

196

206

206

201

192

198

206

206

203

211

205

212

200 20

520

420

419

720

320

920

1

192

192

193

201 20

420

221

0 212

209

216 22

0 223

220

220

210

221

212

204

218

209

207

207

199

191 19

317

2 176

169

184

175 17

918

820

018

3 187 19

119

7

203

150

160

170

180

190

200

210

220

230

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Business Starts Were Down Nearly 20% in the Recession, Holding Back Most Types of Commercial Insurance Exposure, But

Are Recovering Slowly* Data through Dec. 31, 2011 are the latest available as of Oct. 3, 2012; Seasonally adjusted. Source: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

(Thousands)

Business starts were up 2.2% to 748,000 in 2011 vs. 2010. 742,000 new business

starts were recorded in 2010, up 6.0% from 700,000 in 2009, which was the slowest year for new business starts since 1993

Business Starts2006: 872,0002007: 843,0002008: 790,0002009: 697,000 2010: 742,000 2011: 748,000*

20

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NFIB Small Business Optimism Index

January 1985 through September 2012

Source: National Federation of Independent Business at http://www.advisorperspectives.com/dshort/charts/indicators/Sentiment.html?NFIB-optimism-index.gif ; Insurance Information Institute. 21

Small business optimism has increased but is still only at

the level it was when the Financial Crisis began

Page 22: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

22

12 Industries for the Next 10 Years: Insurance Solutions Needed

Export-Oriented Industries

Health Sciences

Health Care

Energy (Traditional)

Alternative Energy

Petrochemical

Agriculture

Natural Resources

Technology (incl. Biotechnology)

Light Manufacturing

Insourced Manufacturing

Many industries are

poised for growth, though

insurers’ ability to

capitalize on these

industries varies widely

Shipping (Rail, Marine, Trucking)

Page 23: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

Healthcare’s share of total employment will increase from 11.5% in 2010 to 13.5% in 2020—a gain of nearly 2

million jobs*

Employment Shares: 2020 vs. 2010 for Healthcare, Construction and Mfg.

*Includes “Social Assistance” employment.Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 23

All Other76.5%

Mfg.8.1%

Healthcare11.5%

Const.3.9%

All Other75.0%

Mfg.7.0%

Healthcare13.5%

Const.4.5%

2020F2010

Page 24: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

24

Healthcare Employment,2002—September 2012*

11,536.0

11,817.112,055.3

12,313.9

12,601.8

12,946.8

13,289.913,543.0

13,776.914,045.7

14,424.8

11,000

11,500

12,000

12,500

13,000

13,500

14,000

14,500

15,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012*

Employment in the Healthcare industry increased by 9.8%-- a

gain of 1.3 million jobs between Dec. 2007 (start of the

recession) and Sept. 2012

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)

The increase in healthcare employment has driven workers comp payroll

exposures up faster than almost any other industry

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25

Growth Analysis by State and Business Segment

Premium Growth Rates Vary Tremendously by State

25

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26

Direct Premiums Written: Total P/CPercent Change by State, 2006-2011

71

.5

41

.8

26

.4

22

.8

22

.6

20

.8

18

.2

11

.8

10

.5

6.6

6.3

6.1

5.8

4.9

4.7

4.2

3.9

2.4

2.2

2.1

2.1

2.1

0.9

0.9

0.7

0.4

0

10

20

30

40

50

60

70

80

ND

SD

MT IA NE

KS

OK

WY

TX

MN LA

AR WI

TN IN AK

DE

NM

NC

KY

SC

WA

DC

MO VT

MS

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial, LLC.; Insurance Information Institute.

Top 25 States

A limited number of states showed strong growth over

the past 5 years

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27

Direct Premiums Written: Total P/CPercent Change by State, 2006-2011

0.4

-0.6

-0.8

-0.8

-1.1

-1.3

-1.4

-1.6

-1.9

-2.0

-2.5

-3.1

-3.2

-3.5

-4.1

-4.4

-5.2

-5.8

-6.0

-10

.3

-10

.5

-10

.8

-11

.7

-12

.0

-13

.5

-19

.2

-25

-20

-15

-10

-5

0

5

AL

OH IL VA

NY

UT

US

GA

CT

PA

NJ

CO

MD

MA ID OR RI

ME MI

HI

NH

WV

FL

CA AZ

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

Sources: SNL Financial, LLC.; Insurance Information Institute.

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28

Direct Premiums Written: Comm LinesPercent Change by State, 2006-2011

10

0.9

60

.8

38

.9

28

.9

27

.9

25

.6

14

.9

8.3

4.0

2.9

2.7

0.9

0.2

0.0

-0.5

-1.5

-2.5

-3.0

-6.3

-6.4

-6.6

-6.6

-6.7

-7.6

-7.8

-7.9

-20

0

20

40

60

80

100

120

ND

SD

MT IA NE

KS

OK

WY

MN

TX

AK WI

VT IN AR

LA

TN

DC IL

OH

MA

NM

MS

WA

NY

NC

Pe

ce

nt

ch

an

ge

(%

)

Top 25 States

Only 13 states (mostly small) showed any

commercial lines growth between 2006 and 2011

Sources: SNL Financial, LLC.; Insurance Information Institute.

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29

Direct Premiums Written: Comm. LinesPercent Change by State, 2006-2011

-7.9

-8.0

-8.1

-9.0

-10

.0

-10

.1

-10

.8

-11

.4

-11

.6

-12

.2

-12

.7

-12

.9

-13

.2

-13

.2

-13

.6

-14

.7

-15

.0

-16

.0

-16

.7

-19

.4

-19

.8

-19

.9

-23

.7

-24

.4

-26

.4

-33

.0

-40

-35

-30

-25

-20

-15

-10

-5

0

KY

PA

MO

US

ME

CT

SC AL

VA

GA ID

MD NJ RI

CO

UT

OR MI

DE

CA

NH HI

FL AZ

WV

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years. Soft market conditions, which ended only in

late 2011, exacerbated the situation.

Sources: SNL Financial, LLC.; Insurance Information Institute.

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30

Direct Premiums Written: Workers’ CompPercent Change by State, 2006-2011*

16

0.5

13

.2

12

.7

10

.9

1.2

0.6

-1.5

-6.9

-7.0

-10

.5

-11

.6

-13

.3

-13

.4

-14

.6

-14

.8

-15

.3

-16

.1

-16

.4

-17

.0

-17

.2

-18

.6

-19

.4

-19

.8

-50

0

50

100

150

200

MT

SD IA

OK WI

NY

KS IL CT

PA

NE

NJ

MN MI

ME IN MA

NC LA

NM VA RI

AL

Pe

ce

nt

ch

an

ge

(%

)

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.

Sources: SNL Financial, LLC.; Insurance Information Institute.

Top 23 States

Only 7 states (mostly small) showed any growth in workers

comp premium growth between 2006 and 2011

Page 31: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

31

Direct Premiums Written: Worker’s CompPercent Change by State, 2006-2011*

-19

.8

-19

.9

-21

.0

-22

.2

-22

.9

-23

.0

-23

.1

-23

.1

-23

.4

-23

.6

-25

.5

-25

.6

-26

.1

-28

.4

-29

.0

-29

.2

-29

.6

-29

.8

-36

.1

-40

.3

-44

.2

-45

.2

-46

.1

-49

.0

-52

.5-55

-50

-45

-40

-35

-30

-25

-20

-15

TN

MS

US

OR ID SC

AR

TX

GA

DC

MD

KY

VT

AK

MO

NH AZ

CA

CO

UT

DE HI

NV

WV

FL

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.

Sources: SNL Financial LC.; Insurance Information Institute.

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32

Presidential Politics & the P/C Insurance Industry

How Is Profitability Affected by the President’s Political Party?

32

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15.10%

9.40%

8.93%

8.65%

8.35%

7.98%

7.68%

6.98%

6.97%

6.65%

5.43%

5.03%

4.83%

4.43%

3.55%

16.43%

0% 2% 4% 6% 8% 10% 12% 14% 16% 18%

Carter

Reagan II

G.W. Bush II

Nixon

Clinton I

G.H.W. Bush

Clinton II

Reagan I

Nixon/Ford

Truman

Obama

Eisenhower I

Eisenhower II

G.W. Bush I

Johnson

Kennedy/Johnson

*Truman administration ROE of 6.97% based on 3 years only, 1950-52; ROEs for the years 2008 forward exclude mortgage and financial guaranty segments.Estimated ROE for 2012 = 7.0%. Source: Insurance Information Institute

OVERALL RECORD: 1950-2012*

Democrats 7.67%Republicans 7.97%

Party of President has marginal bearing on profitability of P/C insurance industry

P/C Insurance Industry ROE by Presidential Administration, 1950- 2012*

Page 34: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

-5%

0%

5%

10%

15%

20%

25%

50

52

54

56

58

60

62

64

66

68

70

72

74

76

78

80

82

84

86

88

90

92

94

96

98

00

02

04

06

08

10

12

E

BLUE = Democratic President RED = Republican President

Tru

man Nixon/Ford

Ken

ned

y/

Joh

nso

n

Eis

enh

ow

er

Car

ter

Reagan/Bush I Clinton Bush II

P/C insurance Industry ROE by Presidential Party Affiliation, 1950- 2012*

*ROEs for the years 2008 forward exclude mortgage and financial guaranty segments; Estimated 2012 ROE = 7.0%Source: Insurance Information Institute

Ob

ama

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35

Labor Market Trends

Massive Job Losses Sapped the Economy and Commercial/Personal

Lines Exposure, But Trend is Improving

35

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36

Unemployment and Underemployment Rates: Stubbornly High in 2012, But Falling

2

4

6

8

10

12

14

16

18

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

Jan12

Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6

Unemployment stood at 7.8% in

Aug. 2012

Unemployment peaked at 10.1% in October 2009, highest monthly rate since 1983.

Peak rate in the last 30 years:

10.8% in November -

December 1982

Source: US Bureau of Labor Statistics; Insurance Information Institute.

U-6 went from 8.0% in March

2007 to 17.5% in October 2009; Stood at 14.7%

in Aug. 2012

January 2000 through Sept. 2012, Seasonally Adjusted (%)

Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market is now clearly improving

36

Sep. 12

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186

7921

365

127

42 15-1

09-1

465

9723

-12

-85 -58

-161

-253 -230

-257

-347

-456

-547

-734 -6

67-8

06-7

07-7

44-6

49-3

34-4

52-2

97-2

15 -186

-262

75-8

316

62

229

51 6111

714

311

2 193

128 16

711

925

726

126

410

810

2 175

5221

613

9 178 23

4 277

254

147

8511

663

163

97 10414

4

(1,000)

(800)

(600)

(400)

(200)

0

200

400

Jan-

07F

eb-0

7M

ar-0

7A

pr-0

7M

ay-0

7Ju

n-07

Jul-0

7A

ug-0

7S

ep-0

7O

ct-0

7N

ov-0

7D

ec-0

7Ja

n-08

Feb

-08

Mar

-08

Apr

-08

May

-08

Jun-

08Ju

l-08

Aug

-08

Sep

-08

Oct

-08

Nov

-08

Dec

-08

Jan-

09F

eb-0

9M

ar-0

9A

pr-0

9M

ay-0

9Ju

n-09

Jul-0

9A

ug-0

9S

ep-0

9O

ct-0

9N

ov-0

9D

ec-0

9Ja

n-10

Feb

-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11F

eb-1

1M

ar-1

1A

pr-1

1M

ay-1

1Ju

n-11

Jul-1

1A

ug-1

1S

ep-1

1O

ct-1

1N

ov-1

1D

ec-1

1Ja

n-12

Feb

-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Monthly Change in Private Employment

January 2008 through Sept. 2012 (Thousands)

Private Employers Added 4.83 million Jobs Since Jan. 2010 After Having Shed 4.66 Million Jobs in 2009 and 3.81 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

104,000 private sector jobs were created in

September

37

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38

(Thousands)

851

822

744

741

671

631

576

477

394

860

872

878

1,391

1,769

1,840

0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000

Construction

Retail Trade

Offices of Health Practioners

Hospitals

Home Health Care Serv.

Food Serv. & Drinking Places

Individual & Family Serv.

Nursing & Residential Care Facil.

Wholesale Trade

Local Govt. Education

Computer Systems Design & Rltd. Serv.

Employment Services

Mgmt., Tech., Scientific Consulting Serv.

Colleges, Universities & Prof. Schools

Outpatient, Lab. & Ambulatory Care Serv.

Surprisingly, growth in Construction

employment is projected to lead all industries from 2010 to 2020.

Reason: Starts from low base and assumes a resumption of more

normal economic growth patterns

Sources: US Bureau of Labor Statistics: http://www.bls.gov/news.release/ecopro.t03.htm ; Insurance Information Institute.

Top 15 Industries with Largest Projected Growth in Wage and Salary Employment: 2010-2020P

Page 39: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

0.02

30.

011

-0.0

74-0

.132

-0.2

93-0

.546

-0.7

76-1

.033

-1.3

80-1

.836

-2.3

83-3

.117

-3.7

84-4

.590

-5.2

97-6

.041

-6.6

90-7

.024

-7.4

76-7

.773

-7.9

88-8

.174

-8.4

36-8

.361

-8.4

44-8

.428

-8.3

66-8

.222

-7.9

93-7

.942

-7.8

81-7

.764

-7.6

21-7

.509

-7.3

16-7

.188

-7.0

21-6

.902 -6.3

84-6

.120

-6.0

12-5

.910

-5.7

35-5

.683

-5.4

67-5

.328

-5.1

50-4

.916

-4.6

39-4

.385

-4.2

38-4

.153

-4.0

37-3

.974

-3.8

11-3

.714

-3.6

10

-6.6

45

-10

-8

-6

-4

-2

0

2

Dec

-07

Jan-

08F

eb-0

8M

ar-0

8A

pr-0

8M

ay-

Jun-

08Ju

l-08

Aug

-08

Sep

-08

Oct

-08

Nov

-08

Dec

-08

Jan-

09F

eb-0

9M

ar-0

9A

pr-0

9M

ay-

Jun-

09Ju

l-09

Aug

-09

Sep

-09

Oct

-09

Nov

-09

Dec

-09

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11F

eb-1

1M

ar-1

1A

pr-1

1M

ay-

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12F

eb-1

2M

ar-1

2A

pr-1

2M

ay-

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Mill

ion

sCumulative Change in Private Employment: Dec. 2007—Sept. 2012

December 2007 through September 2012 (Millions)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Cumulative job losses peaked at 8.444 million

in December 2009

Cumulative job losses as of June 2012 totaled

3.610 million

39

All of the jobs “lost” since

President Obama took office in Jan.

2009 have been recouped

Private Employers Added 4.83 million Jobs Since Jan. 2010 After Having Shed 4.66 Million Jobs in 2009 and 3.81 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Page 40: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

0

-8

40

86

518

259

109

-70

-212 -188

-201

-221

-230

-267

-282

-295

-349

-367

-446 -4

13

-427

-454

-475

-486

-488

-483

-487

-504

-533

-551

-533 -4

88

-478

-700

-500

-300

-100

100

300

500

700

Jan-

10

Feb

-10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12

Feb

-12

Mar

-12

Apr

-12

May

-12

Jun-

12

Jul-1

2

Aug

-12

Sep

-12

Cumulative Change in Government Employment: Jan. 2010—Sept. 2012

January 2010 through Sept. 2012* (Millions)

Source: US Bureau of Labor Statistics http://www.bls.gov/data/#employment; Insurance Information Institute

Cumulative job losses through Sept. 2012 totaled 478,000

41

Governments at All Levels are Under Severe Fiscal Strain As Tax Receipts Plunged and Pension Obligations Soared During the

Financial Crisis, Causing Them to Reduce Staff

Government at all levels has shed nearly half a million jobs

since Jan. 2010 even as private employers created 4.83 million jobs, though

losses may now be ending.

Temporary Census hiring distorted 2010

figures

Page 41: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

43

Unemployment Rates by State, August 2012:Highest 25 States*

12

.1

10

.7

10

.6

9.9

9.7

9.6

9.4

9.2

9.1

9.1

9.1

9.0

8.9

8.8

8.8

8.6

8.5

8.5

8.5

8.3

8.3

8.2

8.1

8.1

7.8

7.6

0

2

4

6

8

10

12

14

NV RI CA NJ NC SC MI GA IL MS NY CT OR DC FL WA AL KY TN AZ IN CO US US AK ME

Un

em

plo

ym

en

t R

ate

(%

)

*Provisional figures for August 2012, seasonally adjusted.

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In August, 26 states reported over-the-month unemployment rate increases, 12 states and the District of Columbia had

decreases, and 12 states had no change.

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44

7.5

7.5

7.4

7.4

7.3

7.2

7.2

7.1

7.1

6.9

6.5

6.3

6.3

6.2

6.1

5.9

5.9

5.8

5.7

5.7

5.5

5.3

5.1

4.5

4.0

3.0

0

2

4

6

8

WV WI ID LA AR MO OH MD TX DE NM MA MT KS HI MN VA UT NH WY IA VT OK SD NE ND

Une

mpl

oym

ent R

ate

(%)

Unemployment Rates by State, August 2012: Lowest 25 States*

*Provisional figures for August 2012, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In August, 26 states reported over-the-month unemployment rate increases, 12 states and the District of Columbia had decreases, and 12 states had no

change.

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45

US Unemployment Rate Forecast

4.5

%

4.5

%

4.6

%

4.8

%

4.9

% 5.4

% 6.1

%

6.9

%

8.1

%

9.3

%

9.6

% 10

.0%

9.7

%

9.6

%

9.6

%

8.9

%

9.1

%

9.1

%

8.7

%

8.3

%

8.2

%

8.1

%

8.1

%

8.1

%

8.0

%

7.9

%

7.8

%

9.6

%4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

13

:Q4

Rising unemployment eroded payrolls

and workers comp’s

exposure base.

Unemployment peaked at 10% in

late 2009.

* = actual; = forecastsSources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (10/12 edition); Insurance Information Institute.

2007:Q1 to 2013:Q4F*

Unemployment forecasts have been revised slightly

downwards. Optimistic scenarios put the

unemployment as low as 7.4% by Q4 of next year.

Jobless figures have been revised

slightly downwards for 2012

Page 44: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

47

Payroll Base* WC NWP

Payroll vs. Workers Comp Net Written Premiums, 1990-2012E

*Private employment; Shaded areas indicate recessions. Payroll and WC premiums for 2012 is I.I.I. estimate based YTD 2012 actuals.Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

Continued Payroll Growth and Rate Increases Suggest WC NWP Will Grow Again in 2012; +7.9% Growth in 2011 Was the First Gain Since 2005

7/90-3/91 3/01-11/0112/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

+9% in 2012E

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48

Mass Layoff Announcements,Jan. 2002—August 2012*

*Seasonally adjusted.Note: Recessions indicated by gray shaded columns.Sources: US Bureau of Labor Statistics at http://www.bls.gov/mls/; National Bureau of Economic Research (recession dates); Insurance Information Institute.

500

1,000

1,500

2,000

2,500

3,000

3,500

'02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12

Mass layoff announcements peaked at more than 3,000 per

month in Feb. 2009

There were 1,276 may layoffs announced in Aug. 2012, close to

pre-recession levels

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49

Notes: Recessions indicated by gray shaded columns. Data are seasonally adjusted.Sources: Bureau of Labor Statistics http://www.bls.gov/news.release/empsit.a.htm ; NBER (recession dates); Ins. Info. Inst.

0

100

200

300

400

500

600

700

800

900

1,000

1,100

1,200

1,300

1,400

'94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12

In recent good times, the number of discouraged workers ranged from 200,000-400,000 (1995-2000) or from 300,000-500,000 (2002-2007).

There were 844,000

discouraged workers in Aug. 2012

Thousands

“Discouraged Workers” are people who have searched for work for so long in vain

that they actually stop searching and drop out of

the labor force

Number of “Discouraged Workers,”Jan. 2002—August 2012

Large numbers of people are exiting

(or not returning to) the labor force

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50

P/C Insurance Industry Financial Overview

Profit Recovery Was Set Back in 2011 by High Catastrophe

Loss & Other Factors

50

Page 48: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

P/C Net Income After Taxes1991–2012:Q2 ($ Millions)

$1

4,1

78

$5

,84

0

$1

9,3

16

$1

0,8

70

$2

0,5

98

$2

4,4

04 $

36

,81

9

$3

0,7

73

$2

1,8

65

$3

,04

6

$3

0,0

29

$6

2,4

96

$3

,04

3

$3

5,2

04

$1

9,1

50

$1

6,4

23$

28

,67

2

-$6,970

$6

5,7

77

$4

4,1

55

$2

0,5

59

$3

8,5

01

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12:H1

2005 ROE*= 9.6% 2006 ROE = 12.7% 2007 ROE = 10.9% 2008 ROE = 0.1% 2009 ROE = 5.0% 2010 ROE = 6.6% 2011 ROAS1 = 3.5% 2012:H1 ROAS1 = 5.9%

P-C Industry 2012:H1 profits were up 245% from 2011:H1, due primarily to lower catastrophe losses

* ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 6.2% ROAS for 2012:H1, 4.6% ROAS for 2011, 7.6% for 2010 and 7.4% for 2009.Sources: A.M. Best, ISO, Insurance Information Institute

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A 100 Combined Ratio Isn’t What ItOnce Was: Investment Impact on ROEs

Combined Ratio / ROE

* 2008 -2012 figures are return on average surplus and exclude mortgage and financial guaranty insurers. 2012:H1 combined ratio including M&FG insurers is 102.2, ROAS = 5.9%; 2011 combined ratio including M&FG insurers is 108.2, ROAS = 3.5%. Source: Insurance Information Institute from A.M. Best and ISO data.

97.5

100.6 100.1 100.8

92.7

101.099.3

100.9 101.1

106.4

95.7

6.2%4.6%

7.6%7.4%4.4%

9.6%

15.9%

14.3%

12.7% 10.9%

8.8%

80

85

90

95

100

105

110

1978 1979 2003 2005 2006 2007 2008 2009 2010 2011 2012:H10%

3%

6%

9%

12%

15%

18%

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s DepressedInvestment Environment to Generate Risk Appropriate ROEs

A combined ratio of about 100 generates an ROE of ~7.0% in 2012, ~7.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

Year Ago

2011:H1 = 109.4, 2.3% ROE

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60

U.S. Insured Catastrophe Loss Update

2012 Catastrophe Losses Were Close to “Average” in the First Half of 2012

2011 Was the 5th Most Expensive Year on Record

60

Page 51: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

63

$1

2.3

$1

0.7

$3

.7

$1

4.0

$1

1.3

$6

.0

$3

3.9

$7

.4 $1

5.9

$3

2.9

$7

1.7

$1

0.3

$7

.3

$2

8.5

$1

1.2

$1

4.1

$3

2.3

$1

3.8

$1

3.7

$4

.7

$7

.8

$3

6.9

$8

.6

$2

5.8

$0

$10

$20

$30

$40

$50

$60

$70

$80

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

US Insured Catastrophe Losses

*PCS figure for H1 2012 (stated in 2012 dollars).Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.) Sources: Property Claims Service/ISO; Insurance Information Institute.

US CAT Losses in 2011 Were the 5th Highest in US History on An Inflation-Adjusted Basis

H1 2012 CAT losses were down $11.9B or 49% from

$24.4B in H1 2011

Record Tornado Losses Caused

2011 CAT Losses to Surge

($ Billions, 2011 Dollars)

63

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64

Top 14 Most Costly Disastersin U.S. History

(Insured Losses, 2011 Dollars, $ Billions)

*Losses will actually be broken down into several “events” as determined by PCS. Includes losses for the period April 1 – June 30.Sources: PCS; Insurance Information Institute inflation adjustments.

$9.0$11.9 $13.1

$19.1$21.3

$24.0 $25.0

$47.6

$8.5$7.7$6.5$5.5$4.4$4.3

$0$5

$10$15$20$25$30$35$40$45$50

Irene(2011)

Jeanne(2004)

Frances(2004)

Rita (2005)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Northridge(1994)

SpringTornadoes& Storms*

(2011)

9/11Attack(2001)

Andrew(1992)

Katrina(2005)

Taken as a single event, the Spring 2011 tornado and storm season are

is the 4th costliest event in US insurance history

Hurricane Irene became the 11th most expense

hurricane in US history

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Nu

mb

er

Geophysical (earthquake, tsunami, volcanic activity)

Climatological (temperature extremes, drought, wildfire)

Meteorological (storm)

Hydrological (flood, mass movement)

Natural Disasters in the United States, 1980 – 2012:H1Number of Events (Annual Totals 1980 – 2011 and First Half 2012)

Source: MR NatCatSERVICE 65

22

6

61

1

50

100

150

200

250

300

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

There were 90 natural disaster events in the first

half of 2012

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U.S. Thunderstorm Loss Trends, 1980 – 2012:H1

68Source: Property Claims Service, MR NatCatSERVICE

Average thunderstorm

losses are up more than 5 fold since the early 1980s.

2012 will likely be among the top 5 years on record.

Hurricanes get all the headlines, but thunderstorms are consistent

producers of large scale loss. 2008-2012 are the most expensive

years on record.

Thunderstorm losses in 2012:H1 totaled $8.8 billion, the 3rd highest

first half on record

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70

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2011*

*Insurance Information Institute estimates for 2010 and 2011 based on A.M. Best data.Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.Source: ISO; Insurance Information Institute.

0.4

1.2

0.4 0.

8 1.3

0.3 0.4 0.

71.

51.

00.

40.

4 0.7

1.8

1.1

0.6

1.4 2.

01.

3 2.0

0.5

0.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

4.4

8.0

3.6

0.9

0.1

1.1

1.1

0.8

0

1

2

3

4

5

6

7

8

9

10

1960

1962

1964

1966

1968

1970

1972

1974

1976

1978

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 6.20*

Combined Ratio Points

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The BIG Question:Where Is the Market Heading?

91

Catastrophes and Other Factors Are Pressuring Insurance Markets

91

New Factor: Record Low Interest Rates Are Contributing to

Underwriting and Pricing Pressures

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92

Historical Criteria for a “Market Turn”:Low Interest Rates Add New Pressure

Criteria Status Comments

Sustained Period of

Large Underwriting

Losses

Large in 2011, Modest in 2012; Will

Likely Grow

•Apart from 2011 CAT losses, overall p/c underwriting losses remain modest•Combined ratios (ex-CATs) still in low 100s (vs. 110+ at onset of last hard market); CR= 101.1 in H1:2012 (ex-M&FG)•Prior-year reserve releases continue to reduce u/w losses, boost ROEs, though more modestly

Material Decline in Surplus/ Capacity

Only Small Decline Due to

2011 Cats; Record Highs

in 2012

•Surplus fell 0.5% as of 6/30/12 from 3/31 record $570.7B•Fell 1.6% in 2011 due to CATs•Little excess capacity remains in reinsurance markets•Modest growth in demand for insurance should begin to absorb some capacity

Tight Reinsurance

MarketSomewhat in

Place

•Much of the global “excess capacity” was eroded by cats•Higher prices in Asia/Pacific•Modestly higher pricing for US risks

Renewed Underwriting

& Pricing Discipline

Firming Broad, Sustained,esp. in Property, WC

•Commercial lines pricing trends have turned from negative to flat and now positive, esp. Property & WC; •Markets remain competitive in most segments

Sources: Barclays Capital; Insurance Information Institute.

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INVESTMENTS: THE NEW REALITY

93

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence

Underwriting & Pricing 93

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94

Insurers Have Not Yet Fully Adapted to a Persistently Low Interest Rate Environment

No Expectation that Rates Would Be:Pushed to Such Low Levels

Pushed Down so Rapidly

Held to Such Low Levels for So Long

Suppressed via Unprecedented Aggressiveness of the Federal Reserve– Use of traditional and unconventional tools (QE)– Unconventional ’s policies couldn’t be anticipated, esp. QE1, 2, and 3 (QE 4 Ever???)

Competitive PressureProtracted Soft MarketAbility to Release Prior Reserves Eased UrgencyRealization of Capital Gains

OFFSETTING FACTORSCapitalization Still SolidEmergence of Sophisticated Price Monitoring and Underwriting Tools

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Property/Casualty Insurance Industry Investment Income: 2000–2012F1

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.0

$47.4

$39.6

$49.5

$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12F

Investment Income in 2011 Was Surprisingly Strong, Though Investment Income Is Likely to Weaken in 2012 Due to Persistently Low Interest Rates

1 Investment gains consist primarily of interest and stock dividends.*2012F is based on annualized H1:2012 actual figure of $23.718B.Sources: ISO; Conning Research & Consulting; Insurance Information Institute.

($ Billions)

Investment earnings in 2012 are running 13% below their

2007 pre-crisis peak

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96

P/C Insurer Net Realized Capital Gains/Losses, 1990-2012:H1

Sources: A.M. Best, ISO, Insurance Information Institute.

$2.8

8

$4.8

1 $9.8

9

$9.8

2

$10.

81 $18.

02

$13.

02

$16.

21

$6.6

3

-$1.

21

$6.6

1

$9.1

3

$9.7

0

$3.5

2 $8.9

2

-$7.

90

$5.8

5

$7.1

9

$1.7

1

-$19

.81

$9.2

4

$6.0

0

$1.6

6

-$25

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1112:H1

Insurers Posted Net Realized Capital Gains in 2010, 2011 and 2012 Following Two Years of Realized Losses During the Financial Crisis. Realized Capital

Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE

($ Billions)Realized capital gains

through 2012:H1 are down 53% from $3.61B in 2011:H1

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Property/Casualty Insurance Industry Investment Gain: 1994–2012F1

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$53.4$56.2

$50.8

$58.0

$51.9$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 12F

Investment Gains Are Slipping in 2012 as Low Interest Rates Reduce Investment Income and Lower Realized Investment Gains; The Financial

Crisis Caused Investment Gains to Fall by 50% in 20081 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B; 2012F figure is III estimate based on annualized actual H1:2012 result of

$25.424B.Sources: ISO; Insurance Information Institute.

($ Billions)

Investment gains in 2012 are running approximately 20% below their pre-crisis peak

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98

U.S. 10-Year Treasury Note Yields:A Long Downward Trend, 1990–2012*

*Monthly, through Sept. 2012. Note: Recessions indicated by gray shaded columns.Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institutes.

1%

2%

3%

4%

5%

6%

7%

8%

9%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12

Yields on 10-Year U.S. Treasury Notes have been essentially below 5% for a full decade.

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

Yields on 10-Year U.S. Treasury Notes recently

plunged to all time record lows

98

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99

Treasury Yield Curves: Pre-Crisis (July 2007) vs. Sept. 2012

0.08% 0.11% 0.14% 0.18% 0.26%

1.12%

1.72%

4.82% 4.96% 5.04% 4.96% 4.82% 4.82% 4.88% 5.00% 4.93% 5.00%5.19%

0.67%0.34%

2.88%2.49%

0%

1%

2%

3%

4%

5%

6%

1M 3M 6M 1Y 2Y 3Y 5Y 7Y 10Y 20Y 30Y

September 2012 Yield CurvePre-Crisis (July 2007)

Treasury yield curve remains near its most depressed level

in at least 45 years. Investment income is falling as a result. Fed is unlikely to hike rates until well into 2015

at the earliest.

The Fed Is Actively Signaling that it Is Determined to Keep Rates Low Through Mid-2015; This Adds to Pricing Pressure for Insurers.

Source: Federal Reserve Board of Governors; Insurance Information Institute.

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100

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%-7%-6%-5%-4%-3%-2%-1%0%

Perso

nal L

ines

Pvt Pass

Aut

o

Pers P

rop

Comm

ercia

l

Comm

l Auto

Credit

Comm

Pro

p

Comm

Cas

Fidelity

/Sure

ty

Warra

nty

Surplu

s Line

s

Med

Mal

WC

Reinsu

rance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums**US domestic reinsurance onlySource: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

100

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101

Number of Years with Underwriting Profits by Decade, 1920s–2010s

0 0

3

0

54

8

10

76

0

2

4

6

8

10

12

1920s 1930s 1940s 1950s 1960s 1970s 1980s 1990s 2000s* 2010s**

* 2009 combined ratio excl. mort. and finl. guaranty insurers was 99.3, which would bring the 2000s total to 4 years with an u/w profit.**Data for the 2010s includes 2010—2012E.Note: Data for 1920–1934 based on stock companies only.Sources: Insurance Information Institute research from A.M. Best Data.

Number of Years with Underwriting Profits

Underwriting Profits Were Common Before the 1980s (40 of the 60 Years Before 1980 Had Combined Ratios Below 100) –

But Then They Vanished. Not a Single Underwriting Profit Was Recorded in the 25 Years from 1979 Through 2003

101

Persistent, ultra-low interest rates and Fed policy to keep rates low for years require

that underwriting and pricing, not investment earnings, do

the “heavy lifting” in terms of generating profits, as was the

case pre-1980.

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1. UNDERWRITING

102

Have Underwriting Losses Been Large Enough for Long Enough to Turn the Market?

102

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103

P/C Insurance Industry Combined Ratio, 2001–2012:H1*

* Excludes Mortgage & Financial Guaranty insurers 2008--2012. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=108.2; 2012:H1=102.2. Sources: A.M. Best, ISO.

95.7

99.3100.8

106.4

101.1101.0

92.6

100.898.4

100.1

107.5

115.8

90

100

110

120

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011* 2012:H1

Best Combined

Ratio Since 1949 (87.6)

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned

Premiums

Relatively Low CAT Losses, Reserve Releases

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Avg. CAT Losses,

More Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Cyclical Deterioration

Lower CAT

Losses

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105

Combined Ratios by Predominant Business Segment, 2012:H1 vs. 2011:H1

Source: ISO/PCI; Insurance Information Institute

109.4 109.3

107.3

112.1

101.1 101.5

98.8

103.4

96

98

100

102

104

106

108

110

112

114

All Lines Personal LinesPredominating

Commercial LinesPredominating

Diversified Insurers

2011:H1 2012:H1

(Percent)

The combined ratios for both personal and commercial lines

improved substantially in 2012:H1

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106

2

(2)

(8)

(3)

(7)(10) (10)

(4)

(0)

11

24

15

119

(5)

(9)

(14)

(10) (11)(7)

(5)(2)

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

$25

$309

2

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

E

12

F

13

F

Pri

or

Yr.

Re

se

rve

Re

lea

se

($

B)

-6

-4

-2

0

2

4

6

8 Imp

ac

t on

Co

mb

ine

d R

atio

(Po

ints

)

Prior Yr. ReserveDevelopment ($B)

Impact onCombined Ratio(Points)

P/C Reserve Development, 1992–2013F

Reserve Releases Remained Strong in 2010 But Tapered Off in 2011. Releases Are Expected to

Further Diminish in 2012 and 2103Note: 2005 reserve development excludes a $6 billion loss portfolio transfer between American Re and Munich Re. Including this transaction, total prior year adverse development in 2005 was $7 billion. The data from 2000 and subsequent years excludes development from financial guaranty and mortgage insurance. Sources: Barclays Capital; A.M. Best.

Prior year reserve releases totaled $8.8

billion in the first half of 2010, up from

$7.1 billion in the first half of 2009

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110

Reasons for US P/C Insurer Impairments, 1969–2010

3.6%4.0%

8.6%

7.3%

7.8%

7.1%

7.8%13.6%

40.3%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Historically, Deficient Loss Reserves and Inadequate Pricing AreBy Far the Leading Cause of P-C Insurer Impairments.

Investment and Catastrophe Losses Play a Much Smaller Role

Deficient Loss Reserves/Inadequate Pricing

Reinsurance Failure

Rapid GrowthAlleged Fraud

Catastrophe Losses

Affiliate Impairment

Investment Problems (Overstatement of Assets)

Misc.

Sig. Change in Business

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111

Top 10 Lines of Business for US P/C Impaired Insurers, 2000–2010

2.0%4.4%

4.8%

6.5%

6.9%

7.7%

8.1%

10.9%

22.2%

26.6%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Workers Comp and Pvt. Passenger Auto Account for Nearly Half of the Premium Volume of Impaired Insurers Over the Past Decade

Workers Comp

Financial Guaranty

Pvt. Passenger Auto

Homeowners

Commercial Multiperil

Commercial Auto Liability

Other Liability

Med Mal

SuretyTitle

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113

Performance by Segment

113

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109.4110.2

118.8

109.5

112.5

110.2

107.6

104.1

109.7 110.2

102.5

105.4

91.1

93.6

104.2

98.9

102.1

108.0

102.0102.0

111.1112.3

122.3

90

95

100

105

110

115

120

125

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

F

Co

mm

erc

ial L

ine

s C

om

bin

ed

Ra

tio

*2007-2012 figures exclude mortgage and financial guaranty segments.Source: A.M. Best; Insurance Information Institute

Commercial Lines Combined Ratio, 1990-2012F*

Commercial lines underwriting

performance in 2011 was the worst since 2002

114

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Commercial Auto Combined Ratio: 1993–2012F

11

2.1

11

2.0

11

3.0

11

5.9

10

2.7

95

.2

92

.9

92

.1

92

.4

94

.1 96

.8 99

.1

97

.8

10

3.6

10

2.1

11

8.1

11

5.7

11

6.2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12F

Commercial Auto is Expected to Deteriorate as Loss Frequency and Severity Trends Deteriorate 2011-2012

Sources: A.M. Best Insurance Information Institute. 115

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Commercial Multi-Peril Combined Ratio: 1995–2012F

119.

0

119.

8

108.

5

125.

0

116.

2

116.

1

104.

9

101.

9

105.

5

95.4 97

.6

94.2 96

.1 102.

0

100.

7

116.

8

113.

6

115.

3 122.

4

115.

0

117.

0

97.3

89.0

97.7

93.8

83.8

89.8

108.

4

98.7 10

2.5

120.

5

102.

1

113.

1

115.

0 121.

0

80

85

90

95

100105

110

115

120

125

130

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12F

CMP-Liability CMP-Non-Liability

Commercial Multi-Peril Underwriting Performance is Expected to Improve in 2012 Assuming Normal

Catastrophe Loss Activity

*2012 figures are A.M. Best estimate/forecast for the combined liability and non-liability components.Sources: A.M. Best; Insurance Information Institute. 116

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General Liability Combined Ratio: 2005–2014F

112.

9

95.1 99

.0

94.2

109.

9

111.

8

111.

3

107.

1 110.

8

104.

3

80

85

90

95

100

105

110

115

05 06 07 08 09 10 11 12F 13F 14F

Commercial General Liability Underwriting Performance Has Deteriorated in Recent Years

Source: Conning Research and Consulting. 117

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Inland Marine Combined Ratio: 1999–2012F

101.9

92.8

100.2

83.8

77.379.5

93.3

89.3

86.2

97.7

88.2

80.882.5

89.9

70

75

80

85

90

95

100

105

99 00 01 02 03 04 05 06 07 08 09 10 11 12F

Inland Marine is Expected to Remain Among the Most Profitable of All Lines

Sources: A.M. Best (historical and forecast); Insurance Information Institute. 118

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Other & Products Liability Combined Ratio: 1991–2012F

11

0.3

10

9.1

11

2.0

12

2.6

12

4.4

11

1.8

11

4.4

11

2.1

96

.3 99

.0

95

.1

10

5.4

10

9.8

10

0.0 10

6.6

12

5.51

32

.8

13

3.2

11

4.5

143.6

12

3.5

11

0.6

80

90

100

110

120

130

140

150

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11P12F

Liability Lines Have Performed Better in the Post-Tort Reform Era (~2005), but There Has

Been Some Deterioration in Recent YearsSources: A.M. Best ; Insurance Information Institute. 119

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Workers Compensation Combined Ratio: 1994–2012F

102.

0

97.0 10

0.0

101.

0

112.

6

108.

6

105.

1

102.

7

98.5

103.

6

104.

6 110.

4 116.

6

117.

1

116.

0121.

7

107.

0

115.

3

118.

2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12F

Workers Comp Underwriting Results Are Deteriorating Markedly and the Worst They

Have Been in a DecadeSources: A.M. Best; Insurance Information Institute. 121

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Workers Compensation Operating Environment

122

The Weak Economy and Soft Market Have Made the Workers Comp Operating

Increasingly Challenging

122

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Workers Compensation Medical SeverityModerate Increase in 2011

123

Accident Year

Annual Change 1991–1993: +1.9%Annual Change 1994–2001: +8.9%Annual Change 2002–2010: +6.0%

Average Medical Cost per Lost-Time ClaimMedicalClaim Cost ($000s)

2011p: Preliminary based on data valued as of 12/31/20111991-2010: Based on data through 12/31/2010, developed to ultimateBased on the states where NCCI provides ratemaking services; Excludes high deductible policies

Cumulative Change = 245%(1991-2011p)

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Med Costs Share of Total Costs is Increasing Steadily

Indemnity53%

Medical47%

Source: NCCI (based on states where NCCI provides ratemaking services).

Indemnity47% Medical

53%

Indemnity41%

Medical59%1989

2001

2011p

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$9

.8

$9

.5

$9

.2

$9

.7

$9

.8

$1

0.4

$1

1.2

$1

2.2

$1

3.5

$1

4.8

$1

6.2

$1

6.7

$1

7.5

$2

2.3

$2

2.5

$2

2.3$

18

.3

$1

7.6

$1

9.3

$2

0.8

$2

1.9

-2.8%+0.6%+8.8%

+2%

+5.5%

+3.6%+1.0%+4.6%

+3.1%+9.2%

+10.1%

+10.1%

+9.0%+7.7%

+5.9%+1.7%+4.9%-2.8%-3.1%+1.0%

+6.5%

5

7

9

11

13

15

17

19

21

23

25

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011p

IndemnityClaim Cost ($ 000s)

Annual Change 1991–1993: -1.7%Annual Change 1994–2001:+7.3%Annual Change 2002–2010:+3.4%

2010p: Preliminary based on data valued as of 12/31/20111991–2010: Based on data through 12/31/2010, developed to ultimateBased on the states where NCCI provides ratemaking servicesExcludes high deductible policies

Accident Year

Workers Comp Indemnity Claim Costs: Modest Increase in 2011

Average indemnity costs per claim resumed its upward climb in 2011

Average Indemnity Cost per Lost-Time Claim

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Workers Compensation Medical Severity Moderate Increase in 2011

128

Year

p PreliminaryBased on the states where NCCI provides ratemaking services, including state funds; excludes high deductible policies

Source: Medical CPI—All states, Economy.com; Accident year medical severity—NCCI states, NCCI

Percent ChangeAverage Medical Cost per Lost-Time Claim vs. Medical

CPI

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Workers Compensation Premium: First Increase in YearsNet Written Premium

$ Billions

Calendar Yearp Preliminary

Source: 1990–2010 Private Carriers, Best's Aggregates & Averages; 2011p, NCCI1996–2011p State Funds: AZ, CA, CO, HI, ID, KY, LA, MD, MO, MT, NM, OK, OR, RI, TX, UT Annual Statements

State Funds available for 1996 and subsequent

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Current NCCI Voluntary MarketFiled Rate/Loss Cost Changes(Excludes Law-Only Filings)

130

Ratio

•IN and NC filed in cooperation with state rating bureauSource: NCCI

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Average Approved BureauRates/Loss Costs

12.1

7.4

10.0

2.9

-6.4

-3.2

-6.0

-8.0

-5.4

-2.6

3.5

1.2

4.9

6.6

-6.0-5.1

-5.7-6.6

-3.1-2.0

-0.7

0.4

7.8

-10

-5

0

5

10

15

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

Percent

Calendar Year

Cumulative1990–1993

+36.3%

Cumulative 2000–2003

+17.1%

Cumulative 2004–2011

-25.6%

Cumulative 1994–1999

-27.8%

*States approved through 7/31/12.Note: Countrywide approved changes in advisory rates, loss costs and assigned risk rates as filed by applicable rating organization.Source: NCCI.

History of Average WC Bureau Rate/Loss Cost Level Changes

Approve rates/loss costs are seeing their

first significant increase since 2003

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Workers Comp Rate Changes,2008:Q4 – 2012:Q2

Source: Council of Insurance Agents and Brokers; Information Institute.

-5.5%-4.6%

-4.0%-4.6%

-3.7% -3.9%

-5.4%

-3.7% -3.4%

-1.6%

2.6%

4.1%

7.5% 7.4%8.3%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:Q2

WC rate changes have been positive for 5

consecutive quarters, longer than any other

commercial line

(Percent Change)

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2. SURPLUS/CAPITAL/CAPACITY

138

Have Large Global Losses Reduced Capacity in the Industry, Setting

the Stage for a Market Turn?

138

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140

Policyholder Surplus, 2006:Q4–2012:H1

Sources: ISO, A.M .Best.

($ Billions)

$487.1$496.6

$512.8$521.8

$478.5

$455.6

$437.1

$463.0

$490.8

$511.5

$540.7

$530.5

$544.8

$559.2 $559.1

$538.6

$550.3

$567.8$570.7$566.5

$505.0

$515.6$517.9

$420

$440

$460

$480

$500

$520

$540

$560

$580

06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:H1

2011:Q1Previous Surplus Peak

Surplus as of 6/30/12 was down $2.9B or 0.5% from the all time record high of $570.7B set as of 3/31/11.

*Includes $22.5B of paid-in capital from a holding company parent for one insurer’s investment in a non-insurance business in early 2010.

The Industry now has $1 of surplus for every $0.80 of NPW, close to the strongest claims-

paying status in its history.

Drop due to near-record 2011 CAT losses

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4. RENEWED PRICING DISCIPLINE

145

Is There Evidence of a Broad and Sustained Shift in Pricing?

145

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147

-5%

0%

5%

10%

15%

20%

25%

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Net Premium Growth: Annual Change, 1971—2012:H1

(Percent)1975-78 1984-87 2000-03

Shaded areas denote “hard market” periodsSources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2012:H1 growth

was +3.6%

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149

Growth in Net Written Premium by Segment, 2012:H1 vs. 2011:H1*

*Excludes mortgage and financial guaranty insurers.Source: ISO/PCI; Insurance Information Institute

2.7% 2.7% 2.8%

2.3%

3.8%

2.9%

5.6%

3.0%

0%

1%

2%

3%

4%

5%

6%

All Lines Personal LinesPredominating

Commercial LinesPredominating

Diversified Insurers

2011:H1 2012:H1Personal lines insurer growth accelerated modestly as auto

pricing remains stable

(Percent) Commercial lines growth improved

dramatically as a 7-year long soft market

came to an end and an improving economy bolstered demand

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150

Average Commercial Rate Change,All Lines, (1Q:2004–2Q:2012)

-3.2

%-5

.9%

-7.0

%-9

.4%

-9.7

%-8

.2%

-4.6

% -2.7

%-3

.0%

-5.3

%-9

.6%

-11

.3%

-11

.8%

-13

.3%

-12

.0%

-13

.5%

-12

.9%

-11

.0%

-6.4

%-5

.1%

-4.9

%-5

.8%

-5.6

%-5

.3%

-6.4

%-5

.2%

-5.4

% -2.9

%

2.7

% 4.4

%4

.3%

-0.1

% 0.9

%

-0.1

%

-16%

-11%

-6%

-1%

4%

9%

1Q

04

2Q

04

3Q

04

4Q

04

1Q

05

2Q

05

3Q

05

4Q

05

1Q

06

2Q

06

3Q

06

4Q

06

1Q

07

2Q

07

3Q

07

4Q

07

1Q

08

2Q

08

3Q

08

4Q

08

1Q

09

2Q

09

3Q

09

4Q

09

1Q

10

2Q

10

3Q

10

4Q

10

1Q

11

2Q

11

3Q

11

4Q

11

1Q

12

2Q

12

Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Pricing as of Q2:2012 was positive marking the first full

year of gains since 2003. Increases are holding steady in

2012.

(Percent)

Q2 2011 marked the 30th consecutive quarter of price

declines

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152

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2012:Q2

1999:Q4 = 100

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Upward pricing pressure is smaller for large accounts, 3.7% in

Q2:2012, vs. 4.3% for small accounts and

4.9% for medium accounts

Despite 4 consecutive quarters of gains (Q2:2012 = 4.3%),

pricing today is where is was in early 2001 (pre-9/11),

suggesting additional rate need going forward, esp. in light of

record low interest rates

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153

Change in Commercial Rate Renewals, by Line: 2012:Q2

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Major Commercial Lines Renewed Uniformly Upward in Q2:2012 for Only the Fourth Time Since 2003; Property Lines & Workers

Comp Leading the Way; Cat Losses and Low Interest Rates Provide Momentum Going Forward

Percentage Change (%)

4.7%5.1%

7.2%

8.3%

0.6%

3.0%3.8% 3.9% 4.1% 4.3%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

Su

rety

Co

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Workers Comp rate increases are large than any other line, followed

by Property lines

Page 98: Overview & Outlook for Commercial P/C Insurance: Trends & Challenges for 2013 and Beyond Insurance Information Institute October 15, 2012 Download at

Shifting Legal Liability & Tort Environment

158

Will the Tort PendulumSwinging Against Insurers?

158

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159

Over the Last Three Decades, Total Tort Costs as a % of GDP Appear Somewhat Cyclical, 1980-2013E

$0

$50

$100

$150

$200

$250

$300

80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10 12E

To

rt S

ys

tem

Co

sts

1.50%

1.75%

2.00%

2.25%

2.50%

To

rt Co

sts

as

% o

f GD

P

Tort Sytem Costs Tort Costs as % of GDP

($ Billions)

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, Appendix 1A

Tort costs in dollar terms have remained high but relatively stable

since the mid-2000s., but are down substantially as a share of GDP

Deepwater Horizon Spike

in 2010

1.68% of GDP in 2013

2.21% of GDP in 2003

= pre-tort reform peak

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160

Commercial Lines Tort Costs: Insured vs. Self-(Un)Insured Shares, 1973-2010

Billions of Dollars

$0

$20

$40

$60

$80

$100

$120

$140

$160

73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Self (Un) Insured ShareInsurer Share

Tort Costs and the Share Retained by Risks Both Grew Rapidly from the mid-1970s to mid-2000s, When Tort Costs Began to Fall But Self-

Insurance Shares Continued to Rise

$9.5

$15.0

$6.0

1973: Commercial Tort Costs

Totaled $6.49B, 94% was insured,

6% self-(un)insured

1985: $46.6B 74.5% insured,

25.5% self-(un)insured

1995: $83.6B 69.5% insured,

30.5% self-(un)insured

2005: $143.5B 66.4% insured,

33.6% self-(un)insured

2009: $126.5B 64.4% insured,

35.6% self-(un)insured

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, III Calculations based on data from Appendix 4. 160

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Business Leaders Ranking of Liability Systems in 2012

Best States

1. Delaware

2. Nebraska

3. Wyoming

4. Minnesota

5. Kansas

6. Idaho

7. Virginia

8. North Dakota

9. Utah

10. Iowa

Worst States

41. Florida

42. Oklahoma

43. Alabama

44. New Mexico

45. Montana

46. Illinois

47. California

48. Mississippi

49. Louisiana

50. West Virginia

Source: US Chamber of Commerce 2012 State Liability Systems Ranking Study; Insurance Info. Institute.

New in 2012

Wyoming Minnesota Kansas Idaho

Drop-offs

Indiana Colorado Massachusetts South Dakota

Newly Notorious

Oklahoma

Rising Above

Arkansas

162

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163

The Nation’s Judicial Hellholes: 2011

Source: American Tort Reform Association; Insurance Information Institute

South Florida

West VirginiaIllinois

Madison , St. Clair and McLean

counties

New YorkAlbany and

NYC

Watch List

Eastern District of Texas

Cook County, IL Southern NJ Franklin County, AL Smith County, MS Louisiana

Dishonorable Mention

MI Supreme Court AK Supreme Court MO Supreme Court

California

Philadelphia

NevadaClark County

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www.iii.org

Thank you for your timeand your attention!

Twitter: twitter.com/bob_hartwigDownload at www.iii.org/presentations

Insurance Information Institute Online:

169