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ROMTELECOMROMTELECOMBusiness Continuity Solutions for bankingBusiness Continuity Solutions for banking
Vasile VOICU, Ph.D.
General Manager Data Services & Internet
May 2006
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COMPANY PROFILECOMPANY PROFILE
EXPERTISE, PRACTICE EXPERTISE, PRACTICE
AND SOLUTIONSAND SOLUTIONS
CYBER HOSTCYBER HOST Business Continuity Solutions for bankingBusiness Continuity Solutions for banking
Agenda
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Who We AreWho We Are
One of the top telecommunications firms in
Romania
Uniquely positioned to offer a full range of integrated
voice, data and internet solutions
Aggressively expanding operations in Data &Internet
market
Empowered by the profound knowledge and
expertise of our parent company OTE and OTE Group
of Companies
Completed more than 50 Data &Internet projects last
year
Achieved significant annual revenues growth, exceeding
more than EUR 930 million in 2005
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ROMTELECOM IN NUMBERS (1)ROMTELECOM IN NUMBERS (1)
for more details click here
STAFFSTAFFSTAFFSTAFF
COMERCIALCOMERCIALPRESENCEPRESENCECOMERCIALCOMERCIALPRESENCEPRESENCE
NETWORKNETWORKNETWORKNETWORK
Headcount >13000
Commercial relations with other telecommunications operators 337
Fiber optic km >30000
Connected countries 323
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Over 10,000 business customers for IP data and internet services;
Over 50 MPLS VPN networks with national coverage;
Over 4 million customers for fixed telephony;
Over 75% digitization, over 96% automation;
Over 65,000 card-operated payphones throughout the country;
MPLS, FR, ATM, WLL, xDSL all modern technologies present;
ROMTELECOM IN NUMBERS (2)ROMTELECOM IN NUMBERS (2)
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Being a Part of OTE Group…Being a Part of OTE Group…
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In-Depth KnowledgeIn-Depth Knowledge of Telecommunications Industry & of Telecommunications Industry & Communications TechnologiesCommunications Technologies
Highly Qualified and Experienced Professionals Highly Qualified and Experienced Professionals in in network, communications and softwarenetwork, communications and software
Ability to adaptAbility to adapt international expertise to local conditions of international expertise to local conditions of
the the new international executive team experienced in new international executive team experienced in
restructuring telephone companies and introducing new restructuring telephone companies and introducing new
systems and processes systems and processes
Strong Financial PositionStrong Financial Position
Strong Brand Name and High Degree of Recognition Strong Brand Name and High Degree of Recognition in in
National and International MarketsNational and International Markets
CoverageCoverage - nationally distributed presence throughout - nationally distributed presence throughout
Romania.Romania.
……Our StrengthsOur Strengths
Corporate History at a GlaCorporate History at a Glanncce and a Look e and a Look AheadAhead
Hellenic Telecommunications Organization OTE
acquires 35% of ROMTELECOM
stock plus 16% voting rights
OTE becomes majority
stockholder with 54.01% of the
stock, for USD 273 mil. The
Romanian State keeps the
remaining 45.99%.
Becoming a Premier voice and
Data Solutions
Provider in Southeast
Europe
SART (“Romanian Anonymous Telephone
Corporation”) with over 90% foreign capital from ITT (USA was
founded
ROM-POST-TELECOM set
up as State-owned telecoms,
post and broadcasting
operator, separate from
Ministry
ROM-POST-TELECOM
split up. ROMTELECOM
established as telecoms service operator, holder of monopoly over
basic services
ROMTELECOM becomes State-
owned joint-stock company,
preparing for privatization
2006
Achieving Dynamic Profitable Growth
1930 1949 1989 1991 1997 1998 2003
Ministry of Posts and Telecomms
incorporates nationalized
telephone company, turned
to PTT Directorate
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Our PhilosophyOur Philosophy
CH
AN
GE
EXPECTATIONSCH
ANGE
SUCCESS
People
PEOPLE
Methods
METH
ODS
Tools
TOO
LSE
DELIVERVALUE
VALUEDELIV
ER
QUALITY
We develop long-term mutually We develop long-term mutually
beneficial partnerships while client beneficial partnerships while client
satisfaction remains our prior satisfaction remains our prior
concern concern
We define success by meeting in We define success by meeting in
thought and deed our client thought and deed our client
expectationsexpectations
We give respect and due We give respect and due
importance to the people who are importance to the people who are
the source of the company’s the source of the company’s
strength and vitalitystrength and vitality
Let Us Be Your Partner to Success
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Our PeopleOur People
OUR OUR HHUMANUMAN R RESOURCES POLICYESOURCES POLICY aims at maintaining the aims at maintaining the
highest level of performance, retention and employee highest level of performance, retention and employee
satisfactionsatisfaction through through::
Recruitment of high-calibre professionals, team Recruitment of high-calibre professionals, team players players withwith
proven proven
credentials and high potentialcredentials and high potential
Systematic formal and on-the-jobSystematic formal and on-the-job training training to to keep informed keep informed
with newwith new
trendstrends and market practicesand market practices..
Assignments that fit personal interestsAssignments that fit personal interests and experience and experience,, which which is is
thethe
guarantee for qualityguarantee for quality and performance.and performance.
10%
40%29%
21%
Other.B.A.H.S.M.B.A.
Today, our Clients are advised by:Today, our Clients are advised by:
Over 13,000 highly qualified professionals Over 13,000 highly qualified professionals
2121% hold MBA, 29% HS% hold MBA, 29% HS and and 4040% B.A.% B.A. A large number of Associates A large number of Associates & Business & Business
Partners Partners in Romania and abroadin Romania and abroad
A pool of experts of Romtelecom A pool of experts of Romtelecom
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COMPANY PROFILECOMPANY PROFILE
EXPERTISE, PRACTICE EXPERTISE, PRACTICE
AND SOLUTIONSAND SOLUTIONS
CYBER HOSTINGCYBER HOSTING Business Continuity Solutions for bankingBusiness Continuity Solutions for banking
Agenda
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Our ExpertiseOur Expertise
Technology Consulting:
• Planning of Telecom Networks and Services
• Technical Studies• Studies of Telecommunications
Regulatory Framework• Management of Telecom Projects• Funded Projects & Programs• Integrated ICT Solutions
Voice and Data solution:
• Planning solution• Operational Development• Transaction – Related Services
We form Project Teams using an interactive approach with our clients
CLIENTS
Industries:
• Telecommunications
• Information Technologies
• Transportation
• Banking, Insurance and Financial Services
• Health Services
• Tourism
• Retail Sector
• Education and Vocational Training
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Romtelecom’s Financial Results (Million Euro)
METRICS 2000 2001 2002 2003 2004 2005*
REVENUE 895.0 946.8
957.1 796.5 840.8 933.5
OPEX 621.4 699.2 722.3 566.3 547.0 588.0
EBITDA 273.6 247.6
234.8 230.2 293.8 345.4
EBITDA Margin 31% 26% 25% 29% 35% 37%
DEPRECIATION 132.7 144.6 151.4 158.7 179.5 153.4
EBIT 140.8 103.0
83.4 71.5 114.2 192.0
FINANCE FEES 80.7 63.8 39.8 40.2 +4.0 +13.5
PROFIT BEFORE TAX 60.1 39.1 43.6 31.3 118.2 205.6
PBT Margin 7% 4% 5% 4% 14% 22%
Taxes 40.6 24.5 +19% +1.0 +93.7 11.0
PROFIT AFTER TAX 19.6 14.6 62.6 32.2 211.9 194.5
PAT Margin 2% 2% 7% 4% 25% 21%
ROCE 3% 2% 2% 2% 6% 10%
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Modern Management Systems in PlaceModern Management Systems in Place
Corporate Strategic Planning and Budgeting
Knowledge Management
Management Reporting Monthly Financial Reports Operational Performance Reporting Time Management Reporting
Human Resources Development System:
Orientation Seminars Vocational Training Management Development Team Building & Work
Quality Assurance System: ISO 9001, SRAC and OMCAS
Promotional and Marketing Programs
Project Management
Project Budgeting Project Costing Budget Control
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OurOur ClientsClients
Telecom SectorTelecom Sector
ORANGE
CONNEX
RADIOCOM
ZAAP
INES
RDS/RCS
STS AccesNet
Idilis
Forte
INES
Meet the challenges of the liberalized and globalizing Meet the challenges of the liberalized and globalizing market market
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Our ClientsOur ClientsPublic SectorPublic Sector
Ministries, Government Organizations, International and State Institutions, Local Government Organisations
European Union
Ministry of Transport and Communications
Ministry of Labor
Ministry of Development
National Bank of Romania
CFR (Railway Organisation of Romania)
RATB (Organisation of Bucharest City Transport)
ELECTRICA SA
MAPN (Ministry of Defense)
Senatul Romaniei
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Our ClientsOur Clients
Large Organizations, SME Large Organizations, SME
BancPost Raiffeisen Bank HVB Bank Dacia-Renault Intracom Germanos P&G SensiBlu ASTRA Transilvania Bank
Teletrans Antena1 TVR
We regard our clients as partners and help them succeedWe regard our clients as partners and help them succeed in a networked economyin a networked economy
Private SectorPrivate Sector
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Business PartnersBusiness Partners
We are proud to work alongside with world and regional leaders We are proud to work alongside with world and regional leaders
such as:such as:
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Client
Clie
nt
Client
Clien
t
Recognition of project scope Selection of project team Identification of tasks & activities Optimisation of activities sequence Development of a feasible schedule Budget schedule
Initialisatio
n & Planning
Corrective actions Proposed project changes evaluation Project adaptation as necessary Resource levels adaptation as necessary
Quality Assurance& Controlling
Projects Life CycleProjects Life Cycle & Quality Assurance & Quality Assurance
Implementation & Development
Team Management Organization Communication with stakeholders Conflict resolution Securing necessary resources (money, people, equipment)
Project process and outcomes review Project report Follow-up of the project Evaluation Process
Improvement
`
ROMTELECOM has ISO 9001 quality certificationROMTELECOM has ISO 9001 quality certification
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StrategyStrategy for Further Growth for Further Growth
CustomeCustomer Focusr Focus
InternationalInternationalExpansionExpansion
Strategic Strategic AlliancesAlliances
KnowledgeKnowledge
ManagemenManagementt
Utilise proven Utilise proven methodologies & methodologies & Develop new onesDevelop new ones Acquire state-of-the-artAcquire state-of-the-art expertise expertise from World Classfrom World Class knowledge centerknowledge center
Utilise proven Utilise proven methodologies & methodologies & Develop new onesDevelop new ones Acquire state-of-the-artAcquire state-of-the-art expertise expertise from World Classfrom World Class knowledge centerknowledge center
MaintainMaintain high high customer customer satisfaction levelsatisfaction level Develop client baseDevelop client base
MaintainMaintain high high customer customer satisfaction levelsatisfaction level Develop client baseDevelop client base
Establish corporateEstablish corporate presence in:presence in: Southeast EuropeSoutheast Europe
Establish corporateEstablish corporate presence in:presence in: Southeast EuropeSoutheast Europe
Establish partnerships Establish partnerships with:with: Local Local && InternationalInternational Business PartnersBusiness Partners
Establish partnerships Establish partnerships with:with: Local Local && InternationalInternational Business PartnersBusiness Partners
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What’s Next for Romtelecom?
CHALLENGE
LOWERPRICES
ADDRESSDATA NEEDS
IMPROVECONVENIENCE
FAST INTERNETSPEEDS
STRATEGY ACTION
RADICAL NETWORK CHANGE REQUIRED
NEW OSS APPROACH REQUIRED
ENTER ENTERPRISE SOLUTIONS MKT.IMPLEMENT IP-MPLS NETWORK
OFFER BROAD BAND SERVICES
BE LOW COSTPROVIDER
GIVE CUSTOMERSCONTROL
ENTER DATASERVICES MKT.
IMPLEMENT BROAD BAND
SOLUTION
NEXTGENERATION
NETWORK
DEVELOP NEWREV. SOURCES
PROVIDECONTENT OFFER BROAD BAND WITH CONTENT
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COMPANY PROFILECOMPANY PROFILE
EXPERTISE, PRACTICE EXPERTISE, PRACTICE
AND SOLUTIONSAND SOLUTIONS
CYBER HOSTCYBER HOST Business Continuity Solutions for bankingBusiness Continuity Solutions for banking
Agenda
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CYBER HOST
• CYBER HOST is a program that was developed in response to ROMTELECOM’s business customer’s needs. It goes beyond the traditional telecommunication product offerings and includes business products and services that are important to our customers.
• CYBER HOST provides ROMTELECOM’s business customers with shared facilities and infrastructure that can be used on a permanent, occasional or ‘as required’ basis
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HOSTING DATA CENTERS
• Hosting Data Centers (HDCs) are secure, resilient and professional IT data center environments for use by ROMTELECOM’s business customers. They can be used for Web services, protection of critical company information, disaster recovery, or as a principal processing site for company
systems.
• Our HDCs have been designed for businesses handling “mission critical” data. Top tier architectural, engineering and consultants companies have contributed to the renovation of the building structures to bring them the limits of modern day safety, security, technology and intelligence
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HDC – SERVICE MODEL
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Facilities in Bucharest and Brasov
• Bucharest, Drumul Taberei,
• Two km from Bucuresti-Pitesti highway; 8 km from downtown;
• Total area: 600 sqm
• Braşov
• 5 minutes walk from downtown;
• Total area: 300 sqm.
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HDC – FEATURES (1/6)
Our facilities are located in Bucharest and Brasov and have been built according to the latest (released April 2005) Telecommunications Industry Association’s ‘Telecommunications Infrastructure Standard for Data Centers’ (TIA-942, Tier 2). • POWER SUPPLY - A dual separate feed to the local power grid (public electricity network) with
diverse electrical power entry points into the building;- A sophisticated power distribution system for resilience, with new power distribution frames - Uninterruptible Power Supply (UPS) technology ensures power continuity in case the local power grid fails to meet our strict requirements- Qualified facilities engineers are on site 24x7 to address environmental issues
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HDC – FEATURES (2/6)
• AIR CONDITIONING (AC) SYSTEMS
An extremely stable AC system ensures climate controlled data rooms, providing uniform temperature and humidity of the data room, using in-floor ventilation. We monitor our AC
infrastructure 24x7 and qualified facilities engineers are on site to address environmental issues.
• RAISED FLOOR
HDCs use a raised floor design to allow air flow to cool servers and telecom equipment and to pass electrical cabling. Data cables and power supply cables are placed on trays, with identical trunk architecture for shortest wire runs and thus positioned to avoid interference.
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HDC – FEATURES (3/6)
• FIRE DETECTION AND SUPPRESSION (FDS) SYSTEMS
Our HDCs are equipped with state-of-the-art fire detection and automatic suppression systems to ensure that fire events are quickly isolated and extinguished without impact to surrounding areas.
Solutions for fire detection: - optical smoke detectors
Solutions for fire suppresion: - mixture of nitrogen, argon and carbon dioxide- non-conductive, non-fog gas
• SEISMIC PROTECTION
Air Conditioning (AC) units, Power Distribution Units (PDU’s) and computer racks are anchored to a structure independent of the access flooring system. Network access and service points are seismically anchored and braced, including ductwork, conduits, fiber distribution, cable trays, piping and plumbing and other mechanical/electrical equipment
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HDC – FEATURES (4/6)• SECURITY
CYBER HOST provides a highly secure and safe environment for both customers and our
workforce. HDCs physical security includes:- access control systems, security breach alarms, alarm monitoring, digital video, and intrusion detection;- single point of entry with authorized access control;- access procedures for entering the site 24x7, requiring pre-authorization by a
trusted customer representative, designated as a primary contact person; - logs on all individual entry/exit activity, regarding both the facility and customer cage access, making access logs available to our customers upon request;- security guards for access control & alarm monitoring, together with security officer foot patrols on the premises; - CCTV color surveillance cameras were positioned not only at the entrance but in several sensitive places across the premises;- infrared motion detectors and flood detectors linked to our monitoring systems, controlled both locally and remotely
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HDC – FEATURES (5/6)
• REMOTE HANDS
CYBER HOST reduce our customers' Total Cost of Ownership (TCO) by providing, as a part of our engagement, Remote Hands services, available 24x7, extending our staff as your first line of defense, support, and for routine tasks such as tape swaps.
OUR STAFF BECOMES “YOUR STAFF”
• RACKS & CABINETS
We provide 19 inches standard cabinets/racks on a dedicated footprint. Our customers are able to install their own cabinets/racks or rent them from us. Cable trays and cabling are included, each cabinet has two dedicated power feed coming from the shared power distribution panel .
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HDC – FEATURES (6/6)
• CABLING SUPPORT
At CYBER HOST we have the experience and ability to offer cable management as an additional service which many of our customers add to their one-time move-in package From category 6 STP cable connection to multiple fiber provision, we provide high performance, reliable connections throughout the facility.
• SERVICE LEVEL AGREEMENT (SLA)
Our HDC services are provided based upon contractual-based SLA’s (Service Level Agreement) that will cover network connectivity, scheduled maintenance, environmental conditions and security.
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HDC – CONNECTIVITY
• DIRECT INTERNET CONNECTIVITY – NATIONAL
- multiple fiber optic (FO) connections to the Gigabit Metro Net at 2.5 Gbps- national Fast Ethernet (100Mbps) link to the national exchange point (RoNIX) - Fast Ethernet connections with each of the other important Romanian Internet Service Providers which have separated themselves from RoNIX
DIRECT INTERNET CONNECTIVITY – INTERNATIONAL
- OTE Globe (Greece) – 155 Mbps- Teleglobe (Canada) – 155 Mbps- Telia Sonera (Sweden) – 155 Mbps
DEDICATED ACCESS INTERCONNECTIONS
Romtelecom can provide dedicated access to/from the HDCs to/from the Customer’s branches or clients. The IP VPN solutions enables secure connecting host/remote corporate sites to the HDCs.
SYNCHRONOUS BACK-UP CONNECTIVITY
Romtelecom is able to provide synchronous back-up functionality by using the concept of networked storage and its optical data transmission capabilities over DWDM, between the two HDCs, located in Bucharest and Brasov.
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HDC PRODUCTS – Server Hosting• Romtelecom provides the secure rack units in its staffed, resilient and professional HDC environment.
ServerUnit is an entry-level hosting, with various number of Rack Units (RUs) hosted.
At the corporate level there are the FullRack (FR) and Rack-Space (RS) products
RemoteHands service (reboot, power on/off, etc.) at no extra charge
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HDC PRODUCTS – Dedicated Server
Dedicated equipment, property of CYBER HOST , will be
made available for use to customers. Using Dedicated Server on top of the Server Hosting provides you with state-of-the-art equipment in a professional, secure and resilient HDC environment, including connectivity.
All equipments are from world class manufacturers (IBM and HP), with maintenance included.
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HDC PRODUCTS – Managed Server
The service consists of pro-active monitoring (using HP OpenView), backup and recovery on customer provided storage (using IBM Tivoli Backup Manager) and security anti-virus software (using F-Secure Antivirus).
The following software will be installed and configured on request, by our staff, as part of the Managed Server package:
Linux OS SUSE Linux Professional 9.x
SUSE Linux Enterprise 9 Redhat Enterprise 4
Fedora Core 3 FreeBSD 6 Mandrake 10
Windows OS Windows Server 2000 Windows Server 2003
Managemeninterfaces
Ensim Plesk
CPanel H-Sphere
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HDC PRODUCTS – Shared Storage
CYBER HOST will provide all storage and make it available to customers in several options: RAID protected, in one of our shared EMC CX700 storage, user accessible by using NFS, FTP, CIFS protocols
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HDC PRODUCTS – Dedicated Storage
For higher volume, mission critical protection of important customer information, ROMTELECOM will host and provide storage using various configurations of storage based on EMC CLARiiON and Symmetrix ranges.
EMC CLARiiON CX500
EMC CLARiiON DMX1000
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HDC PRODUCTS – Connectivity
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BENEFITS
Competitive pricing Cost savings compared to in-house solution Reduced TCO Highly secure & safe environment Data confidentiality High service reliability & availability High flexibility – possibility to design tailored solutions Service Level Agreement (SLA) Reliable & serious provider Fast access to data Air-conditioned environment (22 +- 3°C) with regulated humidity
(40-60%) Automatic fire protection system Two independent power backup circuits 24/7 access to the equipment 24/7 customer support Internet, metropolitan or private connectivity through
RomTelecom’s backbone
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Thank you for your attention!
