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PART 3

Health and Safety

the key organisational responsibilities in terms of health and safety: — use of induction training to cover health and safety issues

— understanding what employees must do to observe health and safety rules in accordance with current legislation

— identification of hazards in the workplace and measures to ensure safe practice — completion of an accident report form

Health and Safety

N5 Only

Induction Training

The word ‘induction’ comes from the word ‘introduction’. Induction training is

training which an employee first receives when starting a new job. The

personnel (or human resources) department will be responsible for general

induction training such as general policies and procedures.

In this topic area we will learn about:

Hazards in the workplace and measures taken to ensure safe practice

The procedure followed when an accident occurs (and how to complete

the required documentation)

What is meant by a health and safety policy and what it includes

The use of induction training to cover health and safety issues

Current UK health and safety legislation and what employers and

employees should do in relation to these acts

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All employees must be given training on health and safety issues as part of their

induction training.

Workplace Hazards

A hazard is something about the working environment which may cause harm or

injury to employees. Potential hazards come in many forms including:

Slips and trips

Falling

Being struck by a moving object

Poor handling, lifting or carrying

Fire

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With a partner, analyse the diagram below and see how many potential

hazards you can spot.

Next…

Copy the table below, and put the hazards you have identified in the picture

above under the correct heading.

Slips and

Trips

Falling Struck by a

moving object

Poor handling Fire

KEYWORDS

Induction Training

Hazards

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Lesson 1 – Hazards & Solutions

Potential hazards to be found in offices (F)

Hazard May result in…

Glare on computer screens eye strain/headaches

Trailing cables tripping hazards

Overloaded sockets electrocution

Cup of coffee at computer burns/electrocution

Folders lying on floor tripping hazards

Box falling off desk tripping hazards

Inappropriate chairs RSI/back-ache, leg & foot pain

How to overcome hazards (F)

Problem Solutions

Eye-strain/Headaches

Provide staff with anti-glare screen

Install blinds

Remind staff to take regular breaks

Send staff for regular eye tests

Subsidise cost of glasses for staff

Adjust brightness/contrast controls

Problem Solutions

Tripping hazards

(trailing cables)

Install a cable management system

Secure cables around the wall/skirting board

Install cable covers/tidies

Reposition furniture

Tripping hazards

(items lying on floor)

Provide filing cabinets/shelving.

Provide larger desks

Problem Solutions

Electrocution

(overloaded sockets)

Install additional sockets

Rearrange equipment (nearer other sockets)

Electrocution

(faulty equipment)

Ensure all equipment is regularly maintained.

Switch off faulty equipment.

Ensure all faults are reported immediately.

Put up a notice informing staff of faulty equipment.

Put up notices reminding staff of what to do in the event of a

fault.

Ensure staff are trained in the correct use of equipment.

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Electrocution

(liquid near machines)

Remind staff of the dangers of liquid beside machines (send a

memo/e-mail).

Ban staff from bringing liquid to desks.

Provide a separate area.

Problems Solutions

Repetitive Strain Injury

(RSI)

Provide staff with wrist rests

Remind staff to take regular breaks

Provide/check training has been given

Provide adjustable chairs

Check the layout of the desk/workstation

Purchase/check suitability of wrist rests/footrests

Ensure staff duties/tasks are varied.

Reporting hazards and faults in equipment (F)

Before using equipment, the employee should have received appropriate training and have

been authorised to use the equipment.

If a fault develops the employee should:

switch off electrically-operated equipment

pull out the plug from the mains socket

report the fault immediately (the employee must mot attempt to use the equipment until it

has been repaired)

Put up a notice informing staff of faulty equipment

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Hazard/Fault Report Form (F)

HAZARD/FAULT REPORT FORM

Please complete this form for any identified hazard/fault and pass it to your supervisor.

ROOM NO:

G16

DESCRIPTION OF HAZARD/FAULT:

When using the computer the monitor

began to make a crackling noise. After

a few seconds the screen went blank and

smoke began to pour out the back of it.

IDENTIFY MACHINE/EQUIPMENT HAZARD/FAULT RELATES TO:

Monitor of computer number: G16/13 in

room G16.

REPORTED BY

Sophie Bremner, Word Processing

Assistant

DATE:

Thursday 25 March 2010

IF REMEDIAL/CORRECTIVE ACTION TAKEN, PLEASE DESCRIBE:

I immediately switched off the computer

at the mains socket and removed the

plug. I placed a notice on the monitor

stating that I was faulty and should

not be used until repaired.

SIGNATURE OF SUPERVISOR:

Sam Ryan

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Measures to Ensure Safe Working Practices

The risk of all of the hazards in a workplace actually harming an employee, can

be minimised.

It is the responsibility of both the employer and the employee to ensure they

work in a way which prevents the likelihood of an accident happening, and

employee being harmed or injured.

Using the Health and Safety Game (follow the link) look at and try to identify

the different health and safety signs which you see around organisations.

Decide which of the potential hazards they are trying to prevent happening.

http://www.bbc.co.uk/northernireland/schools/11_16/gogetit/getworkinni/hs-

game.swf

Next…

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Using DTP software create a summary poster of at least 3 signs from this game

to show what you have learned.

Include an appropriate title, page border and images in your poster.

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Other ways of preventing accidents are outlined below:

Slips, Trips and

Falls

• Provide adequate storage

• Ensure a cable management system is in place

• Position furniture and equipment away from doors

and passageways

• Provide appropriate equipment

• Not leave anything lying around that others could

fall over

• Keep work areas tidy

• Avoid storing materials in hard-to-reach places

• Mop up spillages immediately

• Use wet floor signs when necessary

Being struck by a

moving object

• When stacking boxes, always stack the heaviest at

the bottom and lightest on top

• Use an appropriate step ladder to reach high

shelves.

Poor handling Only carry small items at one time – ask for help

when required

Don’t try and carry heavy items alone

Train staff on how to handle/lift heavy goods

properly

Fire • Ensure fire exits are not blocked

• Ensure staff are aware of no smoking policies

• Maintain equipment on a regular basis

• Have regular fire drills

• Ensure liquids are kept away from computer

equipment

• Never overload power sockets

• Report any faulty equipment immediately

KEYWORDS

Slips/Trips

Accidents

Fire

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Accident Report Form

If an accident occurs they must be recorded. Accidents should be entered into

an Accident Book or an Accident Report Form. Serious accidents, by law, must

be reported to the Health and Safety Executive who will investigate the

matter.

Accident Report Forms should be completed with as much detail as possible to

find out exactly what happened and what can be done to prevent the accident

from happening again.

An example of an Accident Report Form is given below:

INJURED PERSON

Surname: Forenames:

Title: * Mr / Mrs / Miss / Other Date of birth:

Home address:

Status: * Employee / Student / Contractor / Visitor / Other

If employee, state job title and department:

ACCIDENT DETAILS

Date and time of accident:

Place of accident:

How did the accident happen? Give full details and describe any injuries suffered.

Was first-aid treatment given? * Yes / No

If YES, give details of first-aid treatment given:

Was the injured person taken to hospital? * Yes / No

If YES, which hospital was the injured person taken to?

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State the names and positions of any persons who were present when the accident occurred:

Signature of person reporting the incident: Date of report:

Using the information below, complete the following Accident Report Form.

Some details have been completed for you already.

Use the form given to you by your teacher.

Mona Lott, the Mail Room Assistant, tripped over some loose carpet in

Reception at 9.15 am yesterday. Penny Choo saw what happened and

quickly fetched the first-aider who examined Mona, strappd up her wrist and

sent her to hospital for an X-ray.

The Health and Saftey Executive

The HSE check the standards of health, safety and welfare in organisations as

well as give advice on how to prevent people becoming ill because of, or being

injured at work.

They carry out random spot checks on organisations and if the business is not

meeting health and safety standards they will be given a penalty or fine.

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Health and Saftey Polcicy Statement

An organisation that employs 5 or more people must, by law, have a written

health and safety policy. This describes how the organisation will manage health

and safety and lets others know that they are committed to keeping staff and

visitors safe.

It will include:

The name of the person (s) responsible for carrying out health and safety

checks and how often.

Appropriate health and saftey training to be given to employees.

The organisation’s emergency evacuation procedure.

Details of the maintenance of equipment.

Responsibilities of Employer and Employee

Health and Safety at Work Act 1974 (HASAWA)

The Health & Safety at Work Act 1974 sets out the responsibilities of

employers and employees with regards to health and safety in the workplace. It

also states all employees must have access to the organisations health and

safety policy. This act applies to all places of work and everyone at work.

Employer’s responsibilities:

provide and maintain suitable surroundings

provide information and training

provide protective clothing and equipment if necessary

Prepare a health and safety policy.

Employee’s responsibilities:

take reasonable care for their own safety and others

cooperate with employer

do not interfere with or misuse equipment.

Other current health and safety legislation includes:

Health and Safety (Display Screen Equipment) Regulations 1992

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Health and Safety (First Aid) Regulations 1981

Fire Precautions (Places of Work) Regulations 1995

Health and Safety at Work Act (HASAWA) 1974 (G)

Employers have a responsibility to:

provide a safe entrance and exit from work

provide a safe place of work for employees

ensure that all equipment and machinery is safe and is regularly checked and

maintained

a copy of the Health and Safety policy should be available to all staff

to control dust, fumes and noise levels

to provide free of charge protective clothing and equipment eg anti-glare screens

members of staff should be trained in First Aid/Health and Safety procedures

allow the appointment of a health and safety representative

Responsibilities of Employee:

To take reasonable care of their own health and safety and of the health and safety

of others who may be affected by the work of the employee.

To cooperate with the employer on health and safety matters.

Not to misuse or interfere with anything provided for the employee’s health and

safety.

The main points are:

o fire extinguishers must be available

o fire exits clearly identified

o regular fire drills

o fire certificate if more than 20 employees

o emergency and evacuation procedures clearly displayed

o natural light or artificial light

o adequate space for each person

o storage space of work/outdoor clothing eg cloakroom

o adequate seating must be provided

o first aid box must be provided

o trained first aiders must be available

o if more than 150 employees, a nurse must be employed full time

o toilets available

o must be kept clean and maintained

o hot and cold water, soap and towels available

o drinking water made available

o floors and corridors must be clean, level, unbroken and kept clear

o minimum temperature of 16oC after first hour of work

o windows can be opened or suitable ventilation eg fans, air conditioning

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Using the notes from previous pages and challenges complete the

following questions.

1. State two ways to prevent slips or trips in the workplace.

2. Identify a document which should be completed if an accident does occur

within the workplace.

3.Explain the purpose of the Health and Safety Executive (HSE)

4. List what information should be contained within an organisation’s health and

safety policy.

5. State what is meant by the term induction training.

6. Complete the following table with the responsibilities of an employer and an

employee with regard to the Health and Saftey at Work Act 1974. (Ensure you are confident in this area specifically!)

Responsibilities of an employee Responsibilities of an organisation

KEYWORDS

HASAWA

Employee

Employer

Accident Report Form

Extra activities Leckie and Leckie books: Pg 38 – Activity at top of page internet needed! Pg 40– Create a hazard checklist for use by the school H & S Games - http://www.safework.sa.gov.au/activitiesandtests/huntforhazards/

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FILL OUT THE CHECKLIST TO SEE HOW CONFIDENT YOU ARE IN

YOUR LEARNING

AP Part 2: Customer Care

Cus

tomer

Care

Skills, Knowledge and

Understanding

Strength

Weakness

Next Steps

I understand the hazards in the workplace and measures taken to ensure safe practice

I understand the procedure to be followed when an accident occurs

I understand what is meant by a health and safety policy

I understand current UK health and safety legislation and what employees/employers should do in relation to these.

WELL DONE!

You have completed Part 3 of the

Administrative Practices unit.

You are now ready for your assessment!

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Task ?

http://www.safework.sa.gov.au/activitiesandtests/virtualoffice/

http://www.safework.sa.gov.au/activitiesandtests/virtualhotel/

http://www.safework.sa.gov.au/safetycheck/

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First aid procedures (F)

If an employee witnesses an accident at work (s)he should:

contact one of the organisation’s ‘first-aiders’ or the emergency services (a first-aider is

someone who has undertaken an approved first-aid training course and has been awarded

a first-aid certificate recognised by the Health and Safety Executive (HSE) – first-aiders are

required to take refresher courses every 3 years)

reassure the injured person that appropriate action is being taken

talk to the injured person – try to keep them calm

wait with the injured person until the first-aider arrives

complete an Accident Report Form and enter information in an Accident Book.

Employees who have not received first-aid training should not attempt to treat injured

persons – they could make the situation worse!

Health And Safety (First Aid) Regulations 1981 (G)

Employers must:

Ensure that an ‘appointed’ person is available to take charge of first-aid arrangements

when someone is injured or falls ill and to look after first-aid equipment.

Ensure that a first-aider is designated – a first-aider can also take on the duties of an

appointed person.

Ensure that a suitably stocked first-aid box is available

Ensure that a record is kept of all incidents

Inform employees about first-aid arrangements, ie names and locations of appointed

persons and first-aiders, and location of first-aid box.

Employers must provide enough first aid qualified people for their business.

The Health and Safety Executive must approve any first aid training and

qualifications.

If an accident occurs in the workplace it is important that a first aider is called

immediately. He/she can make the decision if an ambulance has to be called or if

he/she can deal with the accident themselves.

An Accident Report Form must also be completed detailing who was injured, when it

happened, if there were any witnesses, if the first aider was called upon and the

outcome of the accident.

Potential Hazards When Using Display Screen Equipment

The following are potential health problems and remedies:

Problems Possible Remedy

eyestrain caused by

the glare from the

screen

sustained keyboarding may lead to a build up of fatigue but

regular short breaks throughout the day should prevent

this from happening

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avoid sitting at the VDU in a brightly lit area where the

lights can reflect on the screen - however there should be

enough light to read the text and see the screen

use lighting especially designed for VDU operations - avoid

unshielded fluorescent lights

keep the screen clean, removing dirt and grease from it

regularly

use anti-glare screens in front of VDU

posture fatigue use adjustable chairs which can be adjusted to the correct

height and backrest positions

adjust keyboard and tilt to suit needs of user

screen flicker adjust the controls to alleviate this problem

regular servicing is essential to prevent screen flicker

How to overcome hazards

Layout of ICT work station

Health and Safety (Display Screen Equipment) Regulations 1992

Employers’ responsibilities

analyse workstations to assess and reduce risks

ensure that workstations and equipment meet minimum requirements eg

footrests, brightness controls

plan work so there are breaks or changes in activity

provide training to ensure employees can use their VDU and workstation safely

on request arrange eye tests, and provide spectacles if special ones are needed

Employees’ responsibilities Adjust your chair and VDU to find the most

comfortable position for your work.

Make sure you have enough work space to

take whatever documents or other equipment

you need.

Try different arrangements of keyboard,

screen, mouse and documents to find the

best arrangement for you.

Arrange your desk and VDU to avoid glare.

Make sure there is space under your desk to

move your legs freely.

Avoid excess pressure from the edge of your

seat on the backs of your legs and knees. A footrest may be helpful.

Adjust your keyboard to get a good keying in position.

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Try to keep your wrists straight when keying in.

Position the mouse within easy reach, so it can be used with the wrist straight.

Support your forearm on the desk, and don’t grip the mouse too tightly.

Rest your fingers lightly on the mouse buttons and do not press them hard.

Adjust brightness and contrast controls on the screen to suit lighting conditions.

Make sure the screen surface is clean.

Don’t sit in the same position for long periods.

Most jobs provide opportunities to take a break from the screen, eg to do filing or

photocopying. Make use of them. Frequent short breaks are better than fewer long ones.

Reporting Of Injuries, Diseases And Dangerous Occurrences Regulations

1995 (RIDDOR)

Employers must report certain injuries, accidents or incidents within 7-10 days to

the Health and Safety Executive office.

Employers can be fined for failing to report.

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Task ?

2008 Foundation Question 5 Study the picture below.

Identify 2 hazards shown in the picture and state what action should be taken to prevent each of them happening again. FIRST HAZARD ____________________________________________________________________________ ____________________________________________________________________________ KU1 ACTION TO BE TAKEN Pearce plc should ______________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ PS1 SECOND HAZARD ____________________________________________________________________________ ____________________________________________________________________________ KU1 ACTION TO BE TAKEN Pearce plc should ______________________________________________________________ ____________________________________________________________________________

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____________________________________________________________________________ PS1 2007 Foundation Question 1 Study the picture below showing Dan Doherty at his workplace.

There are several problems in the office which may affect Dan. (a) PROBLEM 1 There are cables trailing across the floor. State what action could be taken to avoid this problem happening in the future. ACTION 1 Dan’s employer should ____________________________________________ ________________________________________________________________________ ________________________________________________________________________ PS1 (b) Identify another problem in Dan’s workplace. PROBLEM 2 ______________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ KU1 (c) State what action could be taken to avoid this problem happening in the future.

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ACTION 2 Dan’s employer should ____________________________________________ ________________________________________________________________________ ________________________________________________________________________ PS1 2005 Foundation Question 2 The staff of Ritchie’s Graphics have complained of eye strain when using computers for long periods. Two ways of solving this problem are in the table below.

Tick () 2 appropriate boxes. PS2

Tick ()

A Provide adjustable chairs.

B Ensure regular breaks are taken.

C Provide wrist supports.

D Provide anti-glare screens.

E Dismiss them and appoint new staff.

2005 Foundation Question 7 Using the information given below, complete the following Accident Report Form. Some details have been completed for you already. Mark Hendry, the Mail Room Assistant, tripped over some loose carpet in Reception at 9.15 am yesterday. Lisa Turner saw what happened and quickly fetched the first-aider who examined Mark, strapped up his wrist and sent him to hospital for an X-ray. PS8

ACCIDENT REPORT FORM This form must be completed in all cases of accident or injury and submitted to your Line Manager.

Name of injured person

Date of birth

7/12/83 Position in organisation

Date and time of accident

Brief description of activity at time of accident

Delivering mail to departments Place of accident

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Details of injury

Sprained wrist First-aid treatment (if given)

Was the injured person taken to hospital/doctor?

Name(s) and position(s) of person(s) present when accident occurred

Lisa Turner, Receptionist

Signature of person reporting accident

Lisa Turner

Date

26th May

2005 Foundation Question 12 The following problems have arisen at Marshall & Hayes Ltd. How could these problems be avoided in the future? (d) One of the Administration Assistants has been suffering from backache at work. Marshall & Hayes Ltd should provide ______________________________________ ____________________________________________________________________ PS1 2009 General Question 12 (a) Identify 3 different health problems which may arise in any organisation

where employees are using IT equipment regularly. Problem 1 ____________________________________________________ _____________________________________________________________ _____________________________________________________________ Problem 2 ____________________________________________________ _____________________________________________________________ _____________________________________________________________ Problem 3 ____________________________________________________ _____________________________________________________________ _____________________________________________________________ KU 3 (b) Suggest how each of the above problems in 12(a) could be solved.

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Give a different solution for each.

Solution 1 must match Problem 1 and so on.

Solution 1 ____________________________________________________ _____________________________________________________________ _____________________________________________________________ Solution 2 ____________________________________________________ _____________________________________________________________ _____________________________________________________________ Solution 3 ____________________________________________________ _____________________________________________________________ _____________________________________________________________ PS3 2008 General Question 8 (a) Suggest 3 health and safety problems which may arise when using ICT

equipment. Problem 1 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ Problem 2 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ Problem 3 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ KU3 (b) Suggest how each of the above problems could be solved.

Solution 1 must match Problem 1 and so on. Solution 1 ______________________________________________________ _______________________________________________________________ _______________________________________________________________

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Solution 2 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ Solution 3 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ PS3 2007 General Question 10 (a) The following incidents occurred within Rodgers & Co. Suggest how these problems

could be avoided in the future. (i) A member of staff tripped over a wire trailing from a printer. __________________________________________________________ __________________________________________________________ (ii) A member of staff received an electric shock when trying to load paper into the

photocopier. __________________________________________________________ __________________________________________________________ PS2 (b) State 2 responsibilities of employees with regard to health and safety in the

workplace. (i) __________________________________________________________ __________________________________________________________ (ii) __________________________________________________________ __________________________________________________________ KU2 2006 General Question 3 (a) Suggest 3 health and safety problems which may arise when using ICT

equipment. Problem 1 ______________________________________________________ _______________________________________________________________ _______________________________________________________________

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_______________________________________________________________ Problem 2 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ Problem 3 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ KU3 (b) Suggest how each of the above problems in 3(a) could be solved.

Solution 1 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ Solution 2 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ Solution 3 ______________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ PS3 2006 General Question 7

Why would each of the following be used in an office?

(b) Cable Covers ____________________________________________________________

________________________________________________________________________

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________________________________________________________________________

________________________________________________________________________ KU1

2005 General Question 3 The following problems have recently been experienced within the Personnel Department of Noble plc. Suggest a different solution for each of the problems identified below. (c) Personnel staff complain that direct sunlight makes it difficult for them to read the

information on the screen.

____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ PS1

(b) Describe 2 actions which should be taken by employers to ensure that computer operators work in a safe environment.

Your answers should not repeat any points made in Part (a). 1 ___________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ 2 ___________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ KU2 2004 General Question 6 The following problems have been identified in Boyd & Smith plc. How could working practices be changed to help avoid the following problems? (a) Some staff using computers have complained of eyestrain and headaches. _______________________________________________________________________ _______________________________________________________________________

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_______________________________________________________________________ (c) A recent fire drill revealed that there was no record of staff who were out of the

building. _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ PS2 2004 General Question 10 Describe 3 actions which should be taken by employers to ensure that the office space is safe. 1 ___________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 2 ___________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 3 ___________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ KU3 2010 Credit Question 9 Rebekkah Dobbs is Health and Safety Manager at Braeholm Ltd. Some employees have suffered from a number of health problems when using computers. What advice should Rebekkah give to employees to avoid further problems? Justify your answers. A different justification must be given for each. PS6

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2009 Credit Question 9 Explain how an employer can ensure all employees remain healthy and safe when working with ICT. ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ KU3

2008 Credit Question 12

At a recent meeting between Ian Murray, the owner of Murray Motors, and Fiona

Anderson, the Admin Manager, the following points were raised.

What must Ian advise Fiona to do to solve these problems? Give reasons for your

answers.

(i) One of the Admin Assistants is suffering from RSI.

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________ PS2

2007 Credit Question 3 A recent fire drill highlighted the following problems which have arisen at Phyllosc plc. Suggest how each of these problems could be overcome in the future and justify your answers. You must give a different solution to each problem. (i) Valuable time was wasted trying to account for a member of staff who was out of the

office. _______________________________________________________________________

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_______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ PS2 (ii) Employees on the second floor could not close the fire door as it had been jammed

open. _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ PS2 (iii) A visitor to the office was unsure of the best route to take to the exit. _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ PS2 2006 Credit Question 2c Employers have a responsibility to ensure that the workplace is a healthy and safe environment. Explain how an employer could achieve this. KU3 2004 Credit Question 1 Connect Ltd is a communications firm in Glasgow. Graeme Brown received the following memo from Janice Clark.

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What advice might Graeme give Janice to help her overcome each of the above problems? Give reasons for your answer. PS6 2003 Credit Question 4 (a) Peter De Rosa is Health and Safety Officer at Interactive plc. Some employees have

suffered from a number of health problems when working with computers. What advice should Peter give these employees to avoid such health problems? Justify

your recommendations. PS4 (b) Explain 2 responsibilities that employees have to ensure that their working environment

is safe. KU2

MEMORANDUM TO: Graeme Brown, Health & Safety Officer FROM: Janice Clark, Administration Manager DATE: 20 April SUBJECT: Health and Safety Concerns I am concerned about a number of situations which have arisen in the office recently. (i) Molly Winters received an electric shock when clearing a paper jam from the printer. (ii) Jeff Wilson used a chair to hold the fire door open because the office was too hot. (iii) Staff have complained that their workstations are too old. There is not enough desk

space and chairs are too low for desks.

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