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JAYARAM

COLLEGE OF ENGINEERING AND TECHNOLOGY

KARATTAMPATTI PAGALAVADI

TIRUCHIRAPPALLI 621 014

DEPARTMENT OF SCIENCE AND HUMANITIES

MG2351

PRINCIPLES OF MANAGEMENT

TWO MARKS QUESTIONS AND

ANSWERS

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UNIT I - HISTORICAL DEVELOPMENT

1. What is ManagementManagement is the p!"ess !# gi$ing %ie"ti!n an% "!nt!&&ing the $ai!'s a"ti$ities !#

the pe!p&e t! a"hie$e the !()e"ti$es !# an !ganisati!n*

!. De"ine Management.A""!%ing t! +n!!t, - .eihi"h /management is the p!"ess !# %esigning an%

maintaining !# an en$i!nment in hi"h in%i$i%'a&s !+ing t!gethe in g!'ps e##i"ient&a""!mp&ishe% se&e"te% aims*

#. W$ite s%me &ha$a&te$isti&s %" Management.13 Management is a "!ntin'!'s p!"ess*

23 Manages 'se the es!'"es !# the !ganisati!n (!th phsi"a& as e&& as h'man t!a"hie$e the g!a&s

3 Management aims a"t a"hie$ing the !ganisati!n g!a&s ( ens'ing e##e"ti$e 'se !#es!'"es*

'. What a$e the $%(es %" management in %$ganisati%n13 Managements he&p in %eteminati!n !# the !()e"ti$es !# an !ganisati!n*

23 5"!n!mi"s an% s!"ia& %e$e&!pment ta+es p&a"e th!'gh management

). W$ite an* t+% ,%ints "a%$ "%$ management as a s&ien&e.13 Management pin"ip&es sh!'&% (e $ei#ia(&e

23 Re&ia(&e (asis #! pe%i"ting #'t'e*

/. W$ite an* t+% ,%ints "a%$ "%$ management as an a$t.13 Management is "eati$e*

23 Management in"&'%es the 'se !# pa"ti"a& +n!&e%ge an% pes!na& s+i&&*

0. What is Time st*The m!$ements hi"h ta+es minim'm time is the (est !ne *

2. What is m%ti%n st*Ta&! s'ggeste% that e&iminating aste#'& m!$ements an% pe#!ming !n& ne"essa

m!$ements*

3. W$ite "a*%(4s "%$teen ,$in&i,(es %" management.13 Di$isi!n !# !+*

23 A'th!it an% Resp!nsi(i&it*

3 Dis"ip&ine43 Unit !# "!mman%

3 Unit !# %ie"ti!n

63 In%i$i%'a& inteest t! genea& inteest*73 Rem'neati!n*

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83 Centa&isati!n

93 :"a&a "hain

103;%e1135

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!5. W$ite the "n&ti%n %" management.1: P&anning

!: ;ganising

#: :ta##ing

': C!!%inating

): C!nt!&&ing

!1. What is Unit* %" C%mman

In !%e t! a$!i% an p!ssi(&e "!n#'si!n an% "!n#&i"t? ea"h mem(e !# an!gani,ati!n m'st e"ei$e% !%es an% inst'"ti!ns !n& #!m !ne s'pei! @(!ss3*

!!. What a$e the a$i%s $%(es %" manage$s

a3 Intepes!na& R!&e ig'e hea%? Lea%e? Liais!n

(3 In#!mati!na& R!&e M!nit!? Disseminat!? :p!+espes!n

"3 De"isi!na& R!&e 5ntepene'? Beg!tiat!? Res!'"e A&&!"at!? Dist'(an"e

Han%&e

!#. What is S&ienti"i& Management

!'. W$ite a6%t S*stem A,,$%a&h t% management.

!). State the meaning %" 6ea$%&$a&*.

!/. List the a$i%s t*,es %" 6siness %$gani9ati%ns.

!0. De"ine

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UNIT II - PLANNIN=

1. What is ,(anning

P&anning is the p!"ess !# se&e"ting the !()e"ti$es an% %etemining the "!'se !#a"ti!n e a %nami" p!"ess P&anning (ase% !n !()e"ti$es an% p!&i"ies P&anning a se&e"ti$e p!"ess P&anning an inte&&e"t'a& p!"ess P&anning is (ase% !n #a"ts'. C(assi"* a$i%s ,(ans.

PLANS

STANDIN= PLANS SIN=LE USE PLANS

Missi!n an%p'p!se P!gammes

;()e"ti$es '%gets

:tategies :"he%'&es

P!&i"ies Meth!%s

P!"e%'es P!)e"ts

R'&es

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). De"ine missi%nMissi!n ma (e %e#ine% as a statement hi"h %e#ines the !&e that an !ganisati!n

p&as in the s!"iet*

/. State the im,%$tant >esti%ns t% ans+e$ 6* a g%% missi%n.

1* .hat is !' ('siness2* .hat sh!'&% it (e

0. De"ine %6?e&ties.The tems !()e"ti$es ! g!a&s ae !#ten 'se% inte"hangea(&*

;()e"ti$es ae the en% es'&ts t!a%s hi"h the a"ti$ities !# #im ae aime% ! %ie"te%*

2. What is meant 6* st$ategies:tateg !# an !ganisati!n is the p!gammes !# a"ti!n an% %ep&!ment !#

es!'"es t! attain its !()e"ti$es*

3. De"ine ,%(i&ies.P!&i"ies ae genea& statement ! 'n%estan%ings? hi"h p!$i%e g'i%an"e in

%e"isi!n ma+ing t! $ai!'s manages*

15. What is ,$%&e$eA p!"e%'e is a "h!n!&!gi"a& !%e !# a"ti!ns e

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1#. =ie the "(%+ iag$am %" ,(anning ste,s.

IDENTIFICATION OF OPPORTUNITIES

ESTA@LISHMENT OF O@

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1). What is %6?e&tie;()e"ti$es ae the aims? p'p!ses ! g!a&s that an !gani,ati!n ants t! a"hie$e !$e

$aing pei!%s !# time*

1/. State the t+% a,,$%a&hes %" %6?e&ties.i* T!p %!n app!a"h*

ii* !tt!m 'p app!a"h*

10. What is M@OM; is a p!"ess hee(? the s'pei! an% the s'(!%inate manages !# an entepise

)!int& i%enti# its "!mm!n g!a&s? %e#ine ea"h in%i$i%'a&Es ma)! aeas !# esp!nsi(i&it in tem

!# es'&ts e=pe"te% !# him? an% 'se these meas'es as g'i%es #! !peating the 'nit an% assessingthe "!nti('ti!n !# its mem(es*

12. Menti%n the "eat$es %" M@O.

i* M; #!"'ses attenti!n !n hat m'st (e a""!mp&ishe% an% n!t h! t!a""!mp&ish the !()e"ti$es *it is a g!a& !iente% athe than !+>!iente

app!a"h*ii* M; ties t! "!m(ine the &!ng ange g!a&s !# !ganisati!n ith sh!t ange !

!ganisati!n*

iii* A high %egee !# m!ti$ati!n an% satis#a"ti!n is a$ai&a(&e t! emp&!ees th!'g

M;*

13. What a$e the ma?%$ ;ins %" st$ategies an ,%(i&iesi* G!th*

ii* inan"e

iii* ;ganisati!n i$* Pes!na&

$* P!%'"ts ! se$i"es $i* Ma+et

!5. C(assi"* ,%(i&ies.i* !m'&ate% p!&i"ies

ii* Appea&e% p!&i" iii* Imp!se% p!&i" i$* .itten p!&i"ies $* Imp&ie%p!&i"ies

!1. What is ,(anning ,$emisesThe ass'mpti!ns a(!'t #'t'e %ei$e% #!m #!e"asting an% 'se% in p&anning ae

+n!n as p&anningpemises*

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!!. State the &(assi"i&ati%n %" ,(anning ,$emises.i* Intena& an% 5=tena&*

ii* Tangi(&e an% intangi(&eiii* C!nt!&&a(&e an% 'n"!nt!&&a(&e

!#. De"ine e&isi%n-ma;ing ,$%&ess.

De"isi!n ma+ing is %e#ine% as the p!"ess !# "h!!sing a "!'se !# a"ti!n #!m am!ng

a&tenati$es t! a"hie$e a %esie% g!a&* It is !ne !# the #'n"ti!ns !# management an% a&s! a "!e

p!"ess !# p&anning*

!'. What a$e the te&hni>es se"( +hi(e ea(ating a(te$naties

i* 'antitati$e an% 'a&itati$e ana&sis ii* Magina& ana&sisiii* C!st e##e"ti$eness ana&sis

!). C(assi"* e&isi%ns.

i* P!gamme% an% n!n>p!gamme% %e"isi!ns ii* ;gani,ati!na& an%

pes!na& %e"isi!ns

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UNIT III - OR=ANISIN=

1. De"ine %$gani9ing.

;ganising is the p!"ess !# i%enti#ing an% g!'ping !# a"ti$ities e

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0. =ie a n%te e,a$tmentati%n 6* &st%me$s.This tpe !# %epatmentati!n is pe#ee% hen the nee%s !# "'st!mes ae

%i##eent in nat'e* :!me (ig !ganisati!n is p!$i%ing spe"ia& se$i"es t! %i##eent!# "'st!me*

2. De"ine ath%$it*.A'th!it is the ight t! gi$e !%es an% the p!e t! e=a"t !(e%ien"e*

3. List %t the s%$&es %" ath%$it*. !ma& a'th!it the! A""eptan"e a'th!it the! C!mpeten"e the!15. What is (ine ath%$it*

Line a'th!it is the %ie"t a'th!it hi"h a s'pei! e=e"ises !$e a

n'm(e !# s'(!%inates t! "a !'t !%es an% inst'"ti!ns* In !ganisati!np!"ess? a'th!it is %e&egate% t! the in%i$i%'a&s t! pe#!m the a"ti$ities*

11. What is sta"" ath%$it*The e&ati!nship (eteen a sta## manage an% the &ine manage ith

h!m he !+s %epen%s in pat !n the sta## %'ties*

1!. List the ste,s in%(e in ,$%&ess %" e(egati%n. Deteminati!n !# es'&t e=pe"te% Assignment !# %'ties De&egati!n !# a'th!it Ceati!n !# !(&igati!n ! a""!'nta(i&it1#. What a$e the ste,s t% 6e "%((%+e in ma;ing sta"" +%$;s e""e&tie Un%estan%ing a'th!it e&ati!nship Ma+ing &ine &isten t! sta## Keeping sta## in#!me% Re

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1/. W$ite an* t+% $%(es %" sta""ing. 5##e"ti$e 'ti&i,ati!n !# s+i&&s an% p!tentia& !# the !+ #!"e De$e&!pment an% maintenan"e !#

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UNIT IV - DIRECTIN=

1. De"ine m(ti,(i&it* %" $%(es.In%i$i%'a&s n!t !n& the p!%'"ti$e #a"t! in managementEs p&ans* The ae

mem(es !# s!"ia& sstem !# man !gani,ati!ns*

!. Menti%n the im,%$tan&e %" m%tiati%n. P!pe 'ti&i,ati!n !# h'man es!'"es p!ssi(&e sin"e it inspies emp&!ees t!ma+e (est p!ssi(&e 'se !# %i##eent #a"t!s !#p!%'"ti!n* P!pe m!ti$ati!n imp!$es the e##i"ien" !# !peati!n* M!ti$ati!n "eates a i&&ingness !n the pat !# !+es t! %! the !+ in a (ettea*

#. Name the ste,s in%(e in m%tiati%n ,$%&ess. Ana&sis !# sit'ati!n Pepaing? se&e"ting an% app&ing a set !# app!piate m!ti$ating t!!&s* !&&! 'p*'. What a$e the t*,es %" m%tiati%n P!siti$e m!ti$ati!n Begati$e m!ti$ati!n 5=tinsi" m!ti$ati!n Intinsi" m!ti$ati!n). List %t the 6asi& nees in a hie$a$&h*. Phsi!&!gi"a& nee%s :a#et nee%s :!"ia& nee%s 5steem nee%s :e>a"t'a&isati!n nee%s/. What is ?%6 en$i&hment

!( eni"hment is thee#!e (ase% !n the ass'mpti!n that in !%e t! m!ti$ate

pes!nne&? the )!( itse m'st p!$i%e !pp!t'nities #! a"hie$ement? e"!gniti!n? esp!nsi(i&it

a%$an"ement an% g!th*

0. Wh% is (eae$Lea%e is !ne h! ma+es his s'(!%inates t! %! i&&ing& hat he ants*

2. De"ine (eae$shi,.Lea%eship is the p!"ess !# in#&'en"ing the (eha$i!' !# !thes t!a%s the

a""!mp&ishment !# g!a&s in a gi$en sit'ati!n*

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3. What is &%mmni&ati%nC!mm'ni"ati!n is passing !# in#!mati!n #!m !ne pes!n t! an!thepes!n*

15. State the nee "%$ &%mmni&ati%n. T! esta(&ish an% spea% g!a&s !# an entepise i%e&* T! %e$e&!p p&ans #! #'the a"hie$ement* T! !gani,e h'man an% !the es!'"es in the m!st e##e"ti$e an% e##i"ient a* T! se&e"t? %e$e&!p an% appise mem(es !# the !ganisati!n*11. List the i""e$ent t*,es %" &%mmni&ati%n "(%+. D!na% "!mm'ni"ati!n Upa% "!mm'ni"ati!n H!i,!nta& ! &atea& "!mm'ni"ati!n1!. N%te %+n the a$i%s &%mmni&ating net+%$;s. :imp&e "hain .hee& Ci"'&a ee #&! In$ete% V1#. State the aantages %" em%&$ati& (eae$shi,. The s'(!%inates ae m!ti$ate% ( pati"ipati!n in %e"isi!n>ma+ing p!"ess*

This i&& in"ease )!( satis#a"ti!n* A(sen"e !# &ea%e %!es n!t a##e"t !'tp't* La(!' a(senteeism an% t'n>!$e i&& (e minim'm* The ps"h!&!gi"a& ! pes!na& (aies* ;ganisati!na& (aies* :emanti" (aies* Me"hani"a& (aies*1). List %t the e""e&tie meia in &%mmni&ati%n. A &age (an+ s'pp&ies ha%ae an% s!#tae t! its "'st!mes* :e$ea& (an+s n! ma+e (an+>(>ph!ne se$i"es a$ai&a(&e e$en t!in%i$i%'a&s* 5>mai& se$i"e ma+ing eas %e&i$e !# %!"'ments*1/. What a$e the im,%$tant assm,ti%ns mae in B the%$* The a$eage h'man %is&i+es t! !+* He i&& a$!i% !+ i# it is p!ssi(&e* Thee#!e pe!p&e m'st (e "!nt!&&e%? %ie"te% an% theatene% ith p'nishment

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t! ma+e them !+*

10. Menti%n the a$i%s "a&t%$s in%(e in sing m%tiati%na( te&hni>es. M!ne Pati"ipati!n'a&it !# !+ing &i#e

12. Menti%n the im,%$tant %" (eae$shi,. M!ti$ating emp&!ees Lea%e %e$e&!ps team !+ 'i&%ing m!a&e Maintaining %is"ip&ine13. Name the a$i%s (eae$shi, st*(es. A't!"ati" ! %i"tat!ia& &ea%eship* Pati"ipati$e ! %em!"ati" &ea%eship*

Laisse,>#aie ! #ee ein &ea%eship*

!5. What is Laisse9-"ai$eC!mp&ete #ee%!m is gi$en t! the s'(!%inates s! that the p&an? m!ti$ate? "!nt!&?

an% !theise (e esp!nsi(&e #! thei !n a"ti!ns*

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UNIT V - CONTROLLIN=

1. De"ine &%nt$%(.A""!%ing t! K!!nt, /C!nt!&&ing t! the meas'ement an% "!e"ti!n !#

pe#!man"e in !%e t! ma+e s'e that entepise !()e"ti$es an% the p&ans %e$ise% t! attainthem ae a""!mp&ishe%*

!. What a$e the &ha$a&te$isti&s %"C!nt!& p!"ess is 'ni$esa& C!nt!& is "!ntin'!'s p!"ess C!nt!& is a"ti!n (ase% C!nt!& is #!a% &!!+ing*

#. What a$e the isaantages %" &%nt$%( C!nt!& is e=pensi$e an% time>"!ns'ming p!"ess* H'man (eha$i!' an% emp&!ee m!a&e a&s! "ann!t (e meas'e%*'. =ie s%me &$iti&a( ,%int stana$s %" &%nt$%( C!st stan%a%s Re$en'e stan%a%s G!a&s stan%a%s P!gam stan%a%s*). What a$e the t*,es %" &%nt$%( ee%(a"+ "!nt!& C!n"'ent "!nt!& ee% #!a% "!nt!&

/. What is "ee6a&; &%nt$%(ee%(a"+ "!nt!& is the p!"ess !# a%)'sting #'t'e a"ti!n !n (asis !# in#!mati!n

a(!'t pastpe#!man"e*

0. What a$e the $e>i$ements "%$ e""e&tie &%nt$%( The "!nt!& sh!'&% (e e"!n!mi"a& It m'st (e simp&e It sh!'&% (e #&e=i(&e It sh!'&% (e "&ea !()e"ti$es2. What a$e the m%e$n te&hni>es %" &%nt$%( Management a'%it Ret'n !n in$estment P5RT an% CPM

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3. De"ine 6geta$* &%nt$%(A""!%ing t! *att /a sstem hi"h 'ses ('%gets as a means !# p&anning an%

"!nt!&&ing a&& aspe"ts !# p!%'"ing an% ! se&&ing "!mm!%ities an% se$i"es*

15. De"ine 6get

A""!%ing t! * e% Mest!n /a ('%get is the e=pessi!n !# a #ims p&an is#inan"ia& #!m #! a pei!% !# time in t! the #'t'e*

11. What a$e the (imitati%ns %" @geting Ina""'a" 5=pen%it'e Dist!ti!n !# g!a&s1!. What is e$% @ase @gets

Initia&& the ('%get is %esigne% #!m a e! (ase the main e&ement is is #'t'e

!()e"ti$e !ientati!n*

1#. What a$e the ste,s in%(es in @@ De"isi!n pa"+age Ran+ing A&&!"ati!n !# es!'"es1'. What is Inte$na( Ait

Intena& a'%it is %!ne ( an intena& a'%it! h! is an emp&!ee !# the !ganisati!n* He

e=amines the !()e"ti$es? p!&i"ies? p&ans? p!"e%'es an% pe#!man"e !# the management*

1). De"ine MISA sstem !# !(taining a(sta"ting? st!ing an% ana&sing %ata t! p!%'"ti!ns in#!mati!n

#! 'se in p&anning? "!nt!&&ing an% %e"isi!n ma+ing ( manages at the time the "an m!se##e"ti$e& 'se it

1/. What a$e MIS Res%$&es T! p!$i%e the in#!mati!n 'p t! %ate T! ta+e e##e"ti$e %e"isi!n ma+ing T! p!$i%e the ight in#!mati!n a$ai&a(&e in the ight #!m at the ight time10. De"ine P$%&tiit*

P!%'"ti$it is a meas'e !# h! m'"h inp't is e

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