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#EfmaIns19
PARTICIPANT EVENT GUIDE
Enabling connection& inspiring innovation
CCX Forum: Channels & Customer Experience 4 - 5 APRIL 2019 Barcelona www.efma.com/ccxforum19
SME Banking Summit13 - 14 JUNE 2019 Viennawww.efma.com/sme19
World Retail Banking Summit 12 - 13 FEBRUARY 2019 Dubai www.efma.com/dubai19
Retail Banking Summit in Lebanon3 JULY 2019 Beirutwww.efma.com/lebanon19
Learning Expedition in Asia16 - 19 SEPTEMBER 2019 Reserved for AI Executive Certificate participantswww.efma.com/AIExecutiveCertificate
Learning Expedition in London25 - 27 JUNE 2019 Londonwww.efma.com/LElondon19
Bank + Fintech 2 - 3 APRIL 2019 Barcelonawww.efma.com/bankfintech19
Learning Expedition in USA1 - 3 OCTOBER 2019 New York www.efma.com/LEusa19
Retail Banking Summit in Asia6 - 7 NOVEMBER 2019 Singaporewww.efma.com/asia19
DMI Awards Ceremony16 OCTOBER 2019 ParisBy invitation onlywww.efma.com/innovationawards19
Innovation Summit 14 - 15 OCTOBER 2019 Pariswww.efma.com/innovation19
Learning Expedition in Dubai & Abu Dhabi26 - 28 NOVEMBER Dubai & Abu Dhabiwww.efma.com/LEme19
47th Efma Congress17 - 18 OCTOBER 2019 Pariswww.efma.com/congress19
Efma l 10 Boulevard Haussmannl 75009 Paris l France l Tel:+33 1 47 42 52 72 l Fax:+33 1 47 42 56 76 l [email protected] l www.efma.com
NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B
EVENTS
Insurance Summit13 - 14 JUNE 2019 Vienna www.efma.com/insurance19
Insurance Awards Ceremony24 JUNE 2019 Amsterdam By invitation onlywww.efma.com/innovationininsurance
PROGRAM 13 JUNE 2019
Perspectives on digital behaviour in coming decades
Welcome coffee & registration
STORY TELLING BY SURPRISE MYSTERY GUESTTravelling in the time machine: the Insurance industry in 2050. Description of society Existing position of insurance industry Future outlook up to 2050 and beyond
Electric mobility ecosystem The emobility value chain Best case examples of entering the value chain by various partners Integration of emobility with Insurance and Banking solutions
Jean-Marc Pailhol Head of Group Market Management & Distribution Allianz SE Germany
Partner 1 on Electric Mobility The emobility value chain Best case examples of entering the value chain by various partners Integration of emobility with Insurance and Banking solutions
Hamza El Baroudi Board member of Imperium Holding-Marrakech/Morocco; President of Emerging Business Foundation and Deputy General Manager EMOB Morocco
9.00
8.15
10.00
10.25
Understanding the Digital Natives – how early conditioning through technology changes us as humans Generational shifts: attitudes of GenZ compared to GenY and GenX Behaviour by age category Global similarities and differences
Folker Michaelsen Senior Manager Customer Insight and Strategy Allianz SE Germany
9.20
11.00
9.15
Coffee break & networking
Introduction by René van der PoelRené van der Poel Program Director & Senior Advisor Efma Austria
Engage: Electric mobility ecosystem and new partnerships
Engagement of incumbents
Building a digital partnership business Partnering is building Cultural and organizational challenges An insight into some Digital Partners partnerships
Andrew Rear Chief Executive Munich Re Digital Partners UK
11.30
STUDY PRESENTATION: Artifical Intellingence: Opportunities and challenges for insurers AI in Home, Health and Motor Insurance Return on Investment and maturity level on main use cases How should insurers benefit from AI? Which ecosystem partners could insurers rely on to maximize impact of AI?
Axel Böhlke Partner Roland Berger Belgium
9.45
PANEL DISCUSSIONElectric mobility
10.45
PROGRAM 13 JUNE 2019
PANEL DISCUSSION moderated by René van der PoelInsurance revolution What does it mean for insurers? How do partnerships in the ecosystem work? Acquisition or partnership models? How will customer behaviour evolve up to 2040? How will the insurance world be organized in 2050?
Panel participants are: Jean-Marc Pailhol Head of Group Market Management & Distribution Allianz SE Germany& Andrew Rear Chief Executive Munich Re Digital Partners UK& Antonio Cano COO, Member Board of Directors Ageas Belgium& Tetiwe Jawuna Head Wealth Gauteng Region Standard Bank South Africa
Alfa digital insurance: bancassurance best practices in Russia Payment protection insurance ecosystem in mobile banking All cards protection insurance Online travel insurance Digital real estate insurance
Yalchin Khalilov Digital Product Owner Alfa Bank Russian Federation
14.20
15.10
STUDY PRESENTATION EFMA–CapgeminiKey learnings from the World Insurance Report 2019 Impact of macro trends Technology is key to proactive management of insurers New high impact risks and shifting customer expectations Holistic approach to customer risk management
Silvia Milian Vice President Capgemini Financial Services Spain
Swedbank bancassurance model in the Baltics Product offering and digital transformation Swedbank: life in a changing environment PSD2: threats and opportunities for insurers
Massimo Palmas Head Product Portfolio Management Swedbank Life Estonia& Kadri Rumm Family Insurance Area Manager Swedbank Estonia
14.40
15.35
Bancassurance and Research
CASE STUDY: mobile-first strategy Mobile-first strategy within a South African Bank Financial services landscape in South Africa Biometrics technology and facial recognition
Tetiwe Jawuna Head Wealth Gauteng Region Standard Bank South Africa
12.30
13.00 Lunch & networking
The transformation of an incumbent insurer Leveraging technology for strategic impact of an incumbent Creating better customer experience and/or offering lower prices Insurers should focus on value creation for the customer, instead of selling novelties There are limits to business model transformation for incumbents Speed and scope of transformation differs strongly by geography.
Antonio Cano COO, Member Board of Directors Ageas Belgium
12.00
Taking e-signatures seriously: Accelerate digital adoption while meeting global requirementsJoint presentation with Namirial Redesigning Allianz approach to e-signatures-Good bye silo solutions..! Addressing privacy and security requirements Solving integration challenges and achieving user acceptance
Hermann Alexander Lammer Principal Business Architect Allianz SE Germany & Klaus Fellner VP Sales and Alliances Namirial Austria
17.25
Wrap-up and further conclusions René van der Poel Program Director & Senior Advisor Efma Austria
17.50
18.00 End of day 1
How would you transform the world’s number 1 insurance brand around its millions of customers?Joint presentation with Namirial What does Customer 4.0 stand for at AXA? What were the main success metrics and how did AXA setup a continuous measurement system? What are the key learnings of AXA in its transformation journey?
Ender Ertugral Customer Experience & Customerv 4.0 Director and Customer Segmentation & Value Proposition at AXA INM Regional Office Axa Turkey & Kemal Akillioglu Chief Revenue Officer Pisano Turkey
17.00
Innovation and Insurtech
The Innovation Hub as accelerator How to accelerate insurance? Partnerships and concrete case studies Bundled approach of knowledge and innovation
Roman Pałac CEO - Chairman of the PZU Innovation Committee Poland
16.30
16.00 Coffee break & networking
PROGRAM 14 JUNE 2019
Welcome coffee
STORY TELLING BY SURPRISE MYSTERY GUEST Engage and partnerships Nothing can be done without partnerships All players in the ecosystem need to work together
Car sharing mobility in Generali-DriveNow partnership Complete profiling of the individual customer Car sharing fleet management Single customer view and deep understanding of customer behaviour Ethical and safe driving behaviour
Alberto Busetto Head of Connected Insurance Development Generali Italy
CASE STUDY: AXA and its global health approach Strategic approach in Health ecosystem Leveraging technology to facilitate customers How to incorporate insurtechs in the ecosystem Global landscape of cooperations Partnerships and acquisitions
Parul Green Head of AXA Lab Europe AXA Group Innovation Team France
8.45
8.00
9.10
10.10
11.10 Coffee break & networking
Engage: Car sharing ecosystem and new partnerships
Engage : Health ecosystem and partnerships
9.00 Conclusions of the previous day and brief overview of todayRené van der Poel Program Director & Senior Advisor Efma Austria
The reinsurance ecosystem: disruption from within Stay relevant in the new ecosystem Close the engagement gap Pay as you live
Gabriele Hollmann Managing Director Scor Global Life SE Ireland
Lucy Pinder Project Manager Synergix Health United Kingdom
PANEL DISCUSSIONHealth ecosystem
11.40
10.35
10.55
Optimize and transform the insurance industry
9.35Andrea Leverano Managing Director DriveNow SHARE NOW Italy
PROGRAM 14 JUNE 2019
Insurance from a regulatory perspective Big Data Analytics and AI Cyber Risks and Crowd Computing New Business models Innovation facilitators
Julian Arevalo Insurtech senior expert EIOPA - European Insurance and Occupational Pensions Authority, Germany
Optimize: Blockchain appraiser 24/7 Blockchain appraiser 24/7: the pyramid of trust and contribution to the insurance world Blockchain use case for underwriting and claims Blockchain as a tool for smart contracts
Emmanuel Moyrand President and Co-founder Monuma France
14.15
15.05
13.00
16.50
17.15
Lunch & networking
Coffee break & networking
End of the conference
Optimize and transform: regulation and technology
Technology as a central strategy for full stack insurer Technology as driver for reduction of transaction costs and new market opportunities Blockchain technology & parametric products Usage based Insurance & Micro-Insurance
Benoit Merel COO La Parisienne Assurances France
Building a value proposition and platform ecosystem to help people in their health and well-being Market dynamics and drivers behind the increased demand for health platform services How do health platform services/ecosystems really work? Real life examples
Manuel Heuer Chief Operating Officer dacadoo Switzerland
The paradigm shift towards 2030 - Life/healthcare business and SDGs Life/healthcare business shift Support and incorporation SDGs Holistic approach to technology and innovation Update G20, APEC initiatives Music for SDG project
Makoto Okubo General Manager, International Affairs Nippon Life Insurance Company USA & Shiori Abe Violinist and the founder Women Orchestra Japan & Seika Itoh Musical actress and singer Music for SDGs Project Japan & Mika Watanabe Pianist Women Orchestra Japan
14.40
15.30
15.50
16.40 Closing remarks
Perpetual reinvention in the age of disruption The state of the insurance industry An introduction to the Wise Pivot strategy Investing for change The importance of concentrated innovation strategies Blending the core and the new through capabilities, skills and partnerships
Marco Huwiler Financial Services Lead Accenture Switzerland
12.30
It’s all about the Who Leading radical transformation in a quickly changing environment Organizational culture sets leadership agenda Strategic Leadership agenda as a catalyst for change Culture of the organization is key to success for transformation
Annemieke Visser-Brons Director of Pension Services Nationale-Nederlanden Netherlands
12.05
WE THANK OUR PARTNERS
ASSOCIATE MEMBERS
SPONSOR & BUSINESS PARTNERS
MEDIA PARTNERS
COUNCILS
When and where are the next meetings taking place in 2019?
Warsaw, Lodz mBank
12-13 March
CasablancaAttijariwafa Bank
13-14 November
What are the Efma councils? Reserved for Efma members, the councils are exclusive groups of senior executives from leading banks and insurance companies that meet three times per year and exchange on the latest ideas and industry developments. To date, Efma councils gather more than 250 members from 40 countries.
Vienna Erste Group
11-12 June
What are the topics of the Efma councils?
Members: 36Countries: 12www.efma.com/insurancecouncil
INSURANCE
Members: 62Countries: 20www.efma.com/ digitalchannelscouncil
DIGITAL CHANNELSAFFLUENT & PRIVATE BANKINGMembers: 33Countries: 17
www.efma.com/ affluentandprivatecouncil
OPERATIONAL EXCELLENCE
Members: 36Countries: 19
www.efma.com/ operationalexcellencecouncil
PHYSICAL CHANNELSMembers: 38Countries: 21
www.efma.com/physicalchannelscouncil
Members: 45Countries: 16www.efma.com/smebankingcouncil
SME BANKING
FINTECH & INNOVATION
www.efma.com/fintechandinnovationcouncil
Members: 52Countries: 19
INNOVATIVE PAYMENTS
www.efma.com/innovativepaymentscouncil
NEW COUNCIL to be launched in November 2019
Solution provider presentation
Break11.15–11.45Expert presentation11.45–12.45
Wrap upWorkshop14.30–16.00
12.45–14.00 Lunch14.00–14.30
08.15–08.45 Welcome coffee and registrationWelcome speech08.45–09.00
Host presentation & discussion09.20–10.40
09.00–09.20 Introduction & round table greetings
Collaborative session10.40–11.15
Efma l 10 Boulevard Haussmannl 75009 Paris l France l Tel:+33 1 47 42 52 72 l Fax:+33 1 47 42 56 76 l [email protected] l www.efma.com NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B
What does the meeting programme look like?
Which institutions are among the members of the councils?
What is the new format of the Efma councils?
How can I become a member of the councils? Please note that only Efma members institutions can attend councils, with the exception of the Insurance Council. If you are a member and you want to take advantage of these exclusive events of the Efma councils, please contact Maïlys. If you are not an Efma member yet, join the Efma community: www.efma.com/joinefma
Maïlys Mertian Council Programme [email protected] +33 1 47 42 66 39
Constantly seeking to satisfy the needs of its members, Efma is updating and improving its services. The Efma councils format is the result of members demands and feedback, and it comprises:
16.00–16.1516.15 – End of the meeting
Collaborative sessionsIndustry expert presentations
WorkshopsOut of the box sessions: Fintech; visits, etc.
An informal gathering the eveningbefore the meeting
René van der PoelProgram Director &
Senior [email protected]
Jézabel ChaveEvent Manager
INSURANCE SUMMIT13-14 JUNE 2019 Vienna
