PARTNER SOLUTIONS GUIDE Optus Partners for Mobility Solutions

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PARTNER SOLUTIONS GUIDE

Optus Partners for Mobility Solutions.

Your essential guide to improving productivity and growing your business with cost-effective, comprehensive mobility solutions on the Optus Mobile network.

Introduction 3

Partner Solutions 4

Ad IQ 5

AirData 6

Airloom 7

Colleagues Information Solutions 8

DBSA 9

Delv 10

The Frame Group 11

Mercury Solutions Centre 12

Microe 13

Mint Wireless 14

Mobilise IT 15

redcoal 16

Reflex Technology Group 17

Retriever Communications 18

Si Partners 19

SkyNet Mobile Communications 20

Whispir 21

Wireless IP Technology 22

TABlE OF CONTENTS TM

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INTRODUCTION

The explosive growth of mobile phones and SMS messages over the past decade was just the first phase of the mobility revolution. Mobile data solutions are driving a new wave of technological development, allowing people to have internet and email access as well as up-to-date live data from back-end corporate systems wherever and whenever they need it.

These innovations are improving efficiency and productivity, helping companies provide better customer service, streamlining processes, reducing costs and enabling new ways of doing business.

The Optus Mobile network provides the platform to enable these mobility solutions. As part of its commitment to delivering exceptional customer service, Optus aims to meet clients’ individual needs by offering a range of partner solutions.

To provide comprehensive business solutions, Optus combines its internal capabilities with an extensive network of partners who have experience working in particular industries and with specific hardware and software solutions.

Together with its Mobility Partners, Optus will assist companies to determine the areas of the business that can most benefit from mobility solutions, and then select the right solution for their business needs from a wide range of options.

n Field Force Automation: The need to improve efficiency, productivity and customer satisfaction, means businesses are now looking for mobile solutions that deliver cost savings, work efficiencies, and a return on investment.

Being able to access business applications remotely is a powerful productivity driver for a range of personnel, from senior executives and sales representatives to technical teams, managers and small business people.

Mobility is transforming the way field staff, field service technicians and sales teams work and collaborate with different areas of the organisation. No matter what your needs are, see what our partners can do for you:

n Wireless Email integration: Wireless email keeps mobile professionals connected to their email and important information while they’re away from the office. It provides users with secure, wireless access to a full suite of business applications, including: email, phone, enterprise applications, Internet, SMS and calendar.

Wireless email lets mobile professionals stay connected and productive, while giving IT departments security features, centralised administration and impressive ROI potential in a proven wireless platform.

n Consultancy: When it comes to mobility solutions, your needs are as unique as your business, so one size never fits all. That’s why our skilled mobility solutions consultants take the time to understand your business’ unique requirements, before they start talking about technology.

Our consulting partners can be used to analyse business needs, calculate returns on investment and develop custom solutions. Our range of consultancy services are designed to enable a smooth progression from initial investigation through to fully functional solutions that have an immediate and positive impact on business.

This guide provides a list of Optus partners, detailing the solutions they offer and the benefits they can help your business achieve. It aims to help you make an informed decision about the solution that best meets your business needs to help it grow and prosper.

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PARTNER SOlUTIONS

Ad IQ •AirData • •

Colleagues Information Solutions • • •DBSA • • •Delv • •Frame Group • • •Mercury Solutions Centre • • • •Microe • •Mint Wireless • • •Mobilise IT • • • •redcoal • • •Reflex Technology Group • • •Retriever Communications • •Si Partners • •SkyNet Mobile Communications • •Whispir •Wireless IP Technologies • •

Airloom • • •

FIELD FORCE AUTOMATIONWireless Email

Integration servicesConsulting

Messaging & Integration services

Field service Field sales Field logistics

5

Ad.IQ is a mobile marketing solution provider. They deliver highly sophisticated multi-channel services that optimise responses across SMS, MMS, email, mobile internet and voice channels. This provides businesses with rich intelligence on ad performance and consumer behaviours.

Ad.IQ launched in 2002 and has built a technology platform that is one of the most robust and multi-featured in existence. Millions of consumers in over a dozen countries have interacted with it, to engage with hundreds of brands and thousands of campaigns. Supported by experienced consultants, customers can enhance and develop campaigns to meet most objectives, from brand-building through to direct response.

SOlUTIONS

n 13More. Consumers can use SMS to respond immediately to your communications to request brochures, application forms or information packs. With SMS a preferred channel for many consumers, 13More maximises response without compromising data quality or the prospect experience, at a fraction of the cost of a contact centre.

n 13Callback. With no requirement for additional infrastructure, AutoCallback queues in your contact centre on behalf of consumers who have texted in to request a telephone conversation. Once connected to an agent, 13Callback reconnects the consumer. 13Callback is a consumer-centric way of ensuring your contact centre resource is managed efficiently, helping you to maintain prospects, even when your contact centre is closed or extremely busy.

n 13Nearest. Increase sales and enhance customer service by putting your store locator in every consumer’s pocket. 13Nearest gives you a fully automated means to manage consumer store enquiries, and can offer directions based either on a submitted postcode or address.

n 13Mobi. The industry leading mobile content publication tool enables brands to develop rich mobile content sites that are optimised to the characteristics of individual handsets. Your site can have all the functionality of 13More, 13Nearest and 13Callback and even a payment solution. A link to your site can be seamlessly integrated into an SMS or MMS dialogue and leveraged through highly targeted mobile advertising.

BENEFITS

n Gain a better understanding of the effectiveness of your advertising. Ad.IQ maps response data onto your media schedule to help you understand consumer engagement with each individual advertisement.

n Acquire more in-market prospects. Mobile response makes it possible for consumers to interact on the go. This makes all forms of advertising more responsive, but particularly prime-time TV.

n Increase footfall at dealerships and outlets

n Help to increase sales

AD IQ

ConsultingMessaging &Integration

6

AirData is a leading provider of enterprise mobility solutions encompassing hardware, software and consulting services, data acquisition, radio-frequency identification (RFID) and wireless networking. AirData provides mobility solutions to clients in various industries, such as sales, merchandising, asset management, facilities management, mobile workforce management, warehouse and inventory management, transportation, freight and logistics.

SOlUTIONS

AirData’s team of professional software consultants works closely with customers to develop practical, innovative and cost-effective business solutions. AirData’s services include:

n Business analysis

n Project management

n Software development

n System integration

n legacy conversion

n Database design

n Packaged application implementation.

AirData provides integrated, best-of-breed solutions including:

n A leading integrated mobile software suite aimed at field and sales service, merchandising, asset, facilities and mobile management. This application suite efficiently and economically assembles mobile application components and leverages existing business assets to optimise the mobile workforce.

n IntelliTrack – affordable solutions for barcode, RFID, batch and Wi-Fi data collection. Applications include inventory control, warehouse management and asset tracking.

n Wavelink – wireless communications software for managing wireless networks, devices and applications. Wavelink’s technology solves the unique challenges involved in deploying, managing and controlling auto-ID data collection and RFID.

BENEFITS

AirData’s enterprise mobility solutions:

n Enable richer interactions with customers by providing up-to-date information

n Increase managerial visibility over field service staff

n Improve output and accuracy with field staff accessing technical knowledge from a central source

n lower operational costs so that savings can be injected into new business areas

n Reduce administrative tasks, enabling staff to focus on core business.

AIRDATA

FIELD FORCE AUTOMATION

Field service Field logistics

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Airloom is a leading mobile technology services firm providing strategy, development and systems integration services. Airloom uses its proven mobile solutions expertise to help companies integrate technologies so they can operate, communicate and collaborate more efficiently and effectively.

SOlUTIONS

Airloom’s mobility solutions focus on four key areas:

n Mobility consulting. Airloom’s strategic and operational mobility consulting identifies initiatives that drive tangible returns. These initiatives include areas such as mobility roadmap, readiness assessment, business case – ROI analysis, network cost management, network and device planning, infrastructure design, security services and device management.

n Sales force automation. Airloom’s mobile task automation modules deliver on the following mobile business requirements:

n Wireless email.

Nokia Intellisync wireless email. Acknowledged by Nokia as Asia Pacific’s first expert mobility partner, Airloom implements the Nokia Intellisync wireless email solution as the mobile extension for lotus Domino and Microsoft Exchange Servers.

Microsoft Exchange direct push email. A Microsoft accredited partner, Airloom offers design, implementation and training services for the deployment of Microsoft Exchange Server 2003 SP2 mobile messaging solutions with Windows Mobile 5.0 devices.

n Mobile device management and security. Airloom uses the Credant Mobile Guardian solution for mobile device security and management. This is a fully integrated, centrally managed mobile data security solution, providing strong authentication, intelligent encryption, usage controls, automated key management and data recovery.

BENEFITS

Airloom’s experienced client service teams integrate diverse skill sets to complete client engagements expertly and efficiently. Its consultants provide:

n Expert guidance – where to invest to maximise business impact

n Proven engagement and delivery methodologies

n Mobile initiatives that help drive tangible returns

n Cost management strategies

n Initiatives to improve organisational efficiency.

AIRlOOM

• Order and Signature • Barcode Capture• Mobile Survey• Payroll Management• Objective Management• Photo Capture• Customer Management

• Asset Management• Status and location• Competitor Activity

Capture• Timesheets• Expense Management• Call Plan

• Job Dispatch• Distribution Management • Product and Pricing

Catalogue• Task Management• Shelf Facing Gains and

losses

FIELD FORCE AUTOMATION Wireless Email

Integration services

ConsultingField Sales

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Colleagues is an international solutions provider that transforms the way organisations collect, manage, use and apply data. The provider enables customers to combine digital pen and paper technologies with customised information management systems to improve the speed and efficiency of information gathering.

Colleagues’ digital pen and paper solutions enable businesses to automate paper- and form-based processes. Its products include applications specifically tailored for the construction, insurance, healthcare and maintenance sectors. Colleagues’ bespoke solutions enable organisations with field service personnel and mobile workforces that use paper-based forms to capture vital information.

SOlUTION

The solution uses normal paper printed with the special Anoto™ dot-pattern to record digital pen strokes on a form. It transmits the data via Bluetooth and the Optus Mobile network back to a central database.

The pen contains a digital camera and an advanced image-processing unit that allows anything written with the pen on the Anoto™patterned paper to be converted to digital media and transmitted instantly. This:

n Enables written information to be uploaded directly to databases or systems, removing the need to scan and manually input data

n Allows users to check form fields on a mobile handset, independent of network connection, before forwarding to an enterprise resource planning system

n Enables users to transmit photographs, barcodes and GPS coordinates.

BENEFITS

Colleagues’ digital pen and paper solution helps businesses:

n Streamline and automate existing business processes without retraining the workforce

n Reduce manual compliance and audit processes, which lowers error rates and improves governance

n Protect data by using secure data transmission facilities

n Employ a single version of the truth by uploading the same data to multiple systems and databases

n Improve productivity by eliminating the need for field workers to return to the office to update data.

COllEAGUES INFORMATION SOlUTIONS


Field service Field Sales Field logistics

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DBSA Enterprises provides solutions that deliver wireless enablement of enterprise business processes. The organisation employs proven expertise of over 15 years to select the correct mobility tools and components to meet the specific needs of individual customers. DBSA’s methodology spans the entire process from working with customers to identifying areas where mobility can deliver the greatest benefit to evolving the selected platform and solution to meet changing business needs.

SOlUTIONS

DBSA’s solutions include a generic messaging framework that supports multiple wireless solutions, including Microsoft Windows Mobile and BlackBerry. Our organisation can also implement proven ‘out-of-the-box’ enterprise mobility toolsets provided by Research In Motion, Dexterra, Bright Software, Sybase and Flowfinity. DBSA’s development experience enables it to deliver enterprise-standard systems across any device or network.

DBSA’s mobility expertise spans:

n Consulting, strategy and solutions architecture

n Project and change management

n Integration of current and legacy systems

n Application development

n Multi-channel application delivery

n Testing and deployment

n Hosting and service management

n Coaching and mentoring.

BENEFITS

Partnering with DBSA to wirelessly enable key business processes will:

n Ensure the right mobility solution is delivered

n Deliver a rapid, measurable ROI to your business

n Increase users’ productivity, efficiency and job satisfaction

n Communicate innovation and market leadership to your customers

n Provide a robust and extensible platform for your future growth

n Begin an ongoing relationship serving the dynamic needs of your organisation.

DBSA

FIELD FORCE AUTOMATIONConsulting

Field service Field Sales

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DElVDelv provides consultancy services to help organisations adopt wireless and remote access solutions. Delv complements this offering by providing professional support for delivery of ICT solutions across an organisation. This includes consulting on advanced infrastructure deployment, application development and systems integration.

By devising new solutions and supporting existing implementations, Delv works with clients to improve return on investment, enhance productivity and build better relationships with customers, employees and partners.

SOlUTIONS

Delv’s professional consulting services:

n Help businesses develop, implement and manage solutions including:

n BlackBerry wireless email, phone and web browsing

n Microsoft Windows Mobile-based wireless solutions across multiple devices

n Thin client computing

n Virtual Private Network (VPN) integration

n Authentication and authorisation solutions

n Provide business analysis and planning for the deployment of ICT solutions

n Complement your business and technical management teams to evaluate and refine your ICT investment

n Support deployment of solutions based on leading edge technologies

n Incorporate training and support for wireless technologies such as BlackBerry.

BENEFITS

Delv’s consulting services will:

n Deliver on client requirements and expectations in a timely fashion

n Meet security requirements specified by government bodies such as the Defence Signals Directorate and Australian Government Information Management Office in guides such as the Protective Security Manual and the ASCI 33 Australian Government Information Technology Security Manual. This enables Delv to provide compliant solutions to government agencies and financial institutions.

n Provide quality service based on technical proficiency and experience

n Comply with Delv’s core values of commitment, integrity, honesty, trust and excellence.

Wireless Email


Consulting

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THE FRAME GROUPThe Frame Group designs, develops and integrates solutions to make mobile technology an effective tool for your business. Its experienced consultants source existing applications or custom develop solutions that integrate with the client’s existing environment. Frame deploys mobility solutions using the Optus Mobile network for global finance organisations, professional services firms and government agencies.

Frame’s core capabilities include:

n Consultancy and strategic planning (FRAME:BUSINESS)

n Technology design and integration, application development (FRAME:TECHNOlOGY)

n Service and infrastructure management (FRAME:OPERATIONS)

n Education and training services (FRAME:EDUCATION).

SOlUTIONS

Frame’s in-depth knowledge of the market and technology allow it to match the best solution to its clients’ needs. Frame’s experienced consultants work collaboratively with Optus and clients’ IT and business staff to source existing applications, develop custom solutions or perform integration and optimisation work to achieve desired business outcomes.

Frame’s mobility specialists provides mobility consultancy, engineering and application services encompassing:

n Mobility consulting: This focuses on wireless strategy, requirements definition, business case development, business process improvement, design, device and system components selection and technology evaluation.

n Deployment: Frame’s mobility specialists will install and configure mobile devices on the Optus Mobile network, while ensuring optimum security. The company also provides operations service and support after deployment.

n Development: Frame can integrate mobility strategy with existing systems, implement middleware and third-party applications and develop custom data gateways. It specialises in applications development for handheld PCs, smartphones, PDAs and other mobile devices.

BENEFITS

Implementing a mobile solution by Frame will help businesses grow by:

n Providing dynamic, easily available information for mobile sales teams

n Streamlining information management

n Improving operational efficiency and business productivity by replacing paper-based systems and processes

n Enhancing employee collaboration.

FRAME:BUSINESS FRAME:TEChNOLOGy FRAME:OPERATIONS FRAME:EDUCATION

> Mobility strategy

> Business cases and ROIs

> Analysis of requirements

> Solution design

> Custom build or source

> Integration

> Managed handset service

> Service desk

> End-user support

> Custom user training

> Executive one-on-one

> BES administration



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Mercury Solutions Centre (MSC) specialises in wireless data solutions for clients in Banking & Finance, Professional Services and Government. MSC provides an end-to-end BlackBerry Enterprise Server™ solution that includes wireless data strategy, design and implementation, device rollout, managed services, ongoing support and application development.

MSC works closely with Optus to understand customer needs and develop mobile strategies that support customers and help them achieve desired business outcomes.

MSC’s core capabilities include:

n Wireless data strategy

n Design and implementation

n BlackBerry managed services

n Application development

n Training and support.

SOlUTIONS

MSC’s mobility solutions for BlackBerry focus on the following key areas:

n Wireless data strategy. MSC helps organisations align their business with a supporting mobile strategy, using a roadmap approach to differentiate the business model through mobility.

n Design and implementation. MSC ensures organisations’ wireless data strategies are well supported, with the most appropriate design and implementation of a mobility platform. MSC architects, designs and installs the BlackBerry Enterprise Server™ for flexibility, manageability and redundancy. MSC specialises in upgrades, migrations and reconfigurations

to meet new business objectives.

n BlackBerry managed services. MSC monitors, supports and manages BlackBerry Enterprise Server environments with Service level Agreements. Services include hosted or remotely managed BlackBerry environments; maintenance, monitoring and event response; end-user support through our service desk; capture and management of all service requests, such as provisioning, moves, adds and changes; capacity planning; and reporting.

n Application development. This includes developing custom applications to meet specific business needs; reviewing third-party applications to advise on suitability for customers’ environments and requirements, as well as assisting with implementation, integration and support; and implementing market data applications such as Reuters and Bloomberg.

n BlackBerry training services. Introductory courses for new BlackBerry users, end-user training, administrator training and support training.

BENEFITS

MSC’s end-to-end wireless data solutions can help organisations:

n Streamline operations through improved communications

n Use existing email and business applications wirelessly

n Improve customer service through quicker response times

n Increase user productivity by leveraging downtime.

MERCURY SOlUTIONS CENTRE



ConsultingField service Field Sales

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MICROEMicroe specialises in innovative mobile wireless data solutions for a range of industries. The company’s award-winning pocketWIZ application is designed to help businesses with mobile staff – especially those in the sales and service industries – improve productivity and reduce costs.

SOlUTIONS

Microe’s pocketWIZ enables mobile staff to complete daily tasks on PDAs or laptops, sending crucial information back to the office in real time across the Optus Mobile network. Data created using pocketWIZ can be directly integrated into most accounting packages.

pocketWIZ can capture vital information such as customer signatures and deliver up-to-date information on crucial business areas such as job status, inventory levels and customer details. It also integrates with a sophisticated payment gateway application, enabling staff to accept credit card payments remotely and prepare invoices on site.

All Microe applications are developed locally, ensuring that customised applications can be deployed quickly and full technical support is available from expert staff.

pocketWIZ offers five standard applications. Each module is easy to use, paperless and fully customisable:

n pocketWIZ Sales allows sales representatives to create call lists; view customer details, order history and inventory levels; refresh ordering; create sales reports and send orders back to the office in real time for dispatch while on the road.

n pocketWIZ Service enables mobile technicians to receive real-time job updates; view customer, job and history details; and create service orders, time sheets and sales reports.

n pocketWIZ Merchandising enables the creation of a variety of reports, including distribution and compliance, price check reports, promotions and time sheets.

n pocketWIZ POD allows your mobile staff the ability to schedule jobs, monitor delivery details and capture signatures.

n pocketWIZ Forms gives your mobile staff the ability to create surveys, questionnaires, reports and time sheets quickly and efficiently.

BENEFITS

pocketWIZ offers a variety of benefits, allowing businesses to:

n Increase productivity by enabling staff to view up-to-date information on the road

n Use electronic data entry to minimise errors, remove the need for paper forms and allow data to be easily stored and retrieved

n lower business costs by eradicating repetitive work and reducing travel time

n Reduce the risk of debt and increase cash flow by capturing payments on site.



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MINT WIRElESSMint Wireless limited provides a portable payment system for businesses of all sizes, whether a sole trader, a franchise group or a large corporate.

SOlUTIONS

Mint is an easy-to-use portable payment and invoicing system that enables businesses to process payments while they are out on the road. It can be used with both BlackBerry and Microsoft Windows Mobile smartphones.

With Mint, a smartphone becomes a portable cash register that can process any type of transaction (credit card, cash, cheque payments and account transactions), and print out an invoice and tax receipt on the spot, from wherever Optus Mobile network coverage is available.

A subscription to Mint also includes access to a personalised online administration system for up-to-the-minute business reporting.

All transactions taken on the smartphone are stored in the online system and can be downloaded into accounting software reducing time-consuming paperwork. Transactions are protected by 128-bit SSl security – the same technology banks use for internet banking.

how Mint works:

n A business sets up its product or service list in the Mint online administration system. The list is then wirelessly transferred onto the business’ smartphones.

n A user enters the transaction details on their smartphone and automatically generates a tax invoice by selecting the items purchased from the price book.

n If the customer pays by credit card, the user swipes their card in the card reader. Payment details are sent through secure, encrypted communications and authorised by the banks within seconds.

n The user prints a tax invoice with transaction details, including approval signature. Payment is then deposited into the business’ nominated bank account.

n The accounts department can keep track of payments and transactions in real time using Mint’s online system. Reports can be downloaded into the company’s accounting software, dramatically reducing manual data entry.

Mint includes:

n A monthly subscription to the Mint software for smartphones with automatic upgrades

n A pocket-sized printer with integrated card reader connected via Bluetooth

n Access to a personalised online reporting system

n Ongoing customer support and training.

BENEFITS

Implementing Mint will:

n Dramatically improve cashflow

n Reduce bad debt and fraud

n Minimise the time spent chasing unpaid invoices

n Reduce paperwork and manual data entry.

TM



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Mobilise IT is a highly specialised organisation focused on helping companies improve business productivity and process efficiency by using the latest mobile computing hardware and Microsoft technology. A Microsoft Gold Certified Partner, Mobilise IT provides services, software and infrastructure that help its customers create an efficient and effective mobile workforce.

What sets Mobilise IT apart is telecommunication expertise and its ability to deliver a complete range of mobility solutions and services, from mobile mail using the latest Microsoft technology and hardware, through to integrated sales, service and supply chain solutions, to all industry segments.

SOlUTIONS

n Field sales and service solutions. The company offers a fully customised and integrated solution for in-field sales or service people. This can be integrated with Microsoft Dynamics GP and NAV, SAP Business and Arrow Financials.

n FormoPublish – eForms. FormoPublish produces electronic forms using Microsoft Office that work on Microsoft Windows Mobile 5.0 and 6.0 devices. It requires no additional hardware or software and absolutely no coding. The solution integrates with Microsoft Office InfoPath and Microsoft Windows SharePoint Services.

n Mail To Go. This enables clients to set up wireless email on the Microsoft Direct Push Mobile Email platform as a hosted service or to configure Microsoft Exchange Server 2003 and 2007 for direct push email.

n Mobility consulting. Mobilise IT’s consultants cover a broad range of areas, from mobile devices as a standard operating environment to customised workforce solutions.

n Development expertise. The company offers customised development of solutions provided by Mobilise IT’s team of expert technicians using the Microsoft .NET development framework. Mobilise IT staff are back-office integration specialists.

BENEFITS

Introducing a mobile solution from Mobilise IT will:

n Empower your sales and field forces to become effective and efficient

n Disseminate information to be accessed anytime, wherever Optus Mobile GSM (or the relevant network) has coverage

n Increase customer satisfaction with speedy and accurate information

n Boost revenue by tracking customer information in real time

n Eliminate manual paperwork, reducing duplication and errors.

MOBIlISE IT

Planning

ConsultingServices

HostingServices

Maintenance& Support

System Design& Development

Operation

Mobilise IT provides the entire range of services including consultation, design and development, hardware and software through to hosting and support.

ApplicationServices

SystemDesign



ConsultingField service Field Sales

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redcoal is a wireless innovations company specialising in SMS, MMS, mobile internet and location-based service solutions. It provides off-the-shelf desktop to mobile messaging and mobile workforce management solutions as well as developer Application Program Interfaces for corporate customers looking to optimise communications spending and business processes.

redcoal also has extensive experience developing custom mobile applications and messaging solutions for corporate customers. redcoal integrates SMS, MMS, WAP and Java functionality into existing systems to provide custom business solutions. It was the partner of choice for the development of the Optus Mobile Directory service.

SOlUTIONS

n SimPoint – mobile workforce management. Uses the latest mobile phone tracking technology to provide a low-cost field force management solution. SimPoint displays the position of field staff on a Google map through a hosted web interface and allows the office to communicate with mobile staff using SMS.

n Email SMS – desktop-to-mobile messaging. Allows users to send and receive SMS messages from a standard computer. The solution is designed specifically for enterprises that need to communicate with a mobile workforce or customers using SMS messaging.

n SMS Toolkit – seamlessly integrate SMS into existing software. Gives companies with in-house software developers the tools to build their own custom SMS and MMS messaging solutions.

n Custom-built mobile solutions. redcoal leverages the unique capabilities of its technology platform to develop custom SMS, MMS, WAP, voice, Java and location-based service solutions that can integrate directly into existing IT systems.

BENEFITS

Implementing an SMS or MMS solution from redcoal will provide:

n Outstanding ROI by replacing expensive calls to mobiles with convenient SMS messages

n Optimisation of existing business processes

n A customised solution without the costs of additional software and hardware

n Enhanced communication between staff and customers, resulting in greater customer satisfaction.

REDCOAl



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Reflex Technology Group (RTG) specialises in consultancy, design, implementation and management to deliver complex custom-built or off-the-shelf mobility solutions. RTG partners with leading vendors including Microsoft, Motorola and Symbol.

SOlUTIONS

RTG delivers the following solutions:

n RTG BlackBerry. Design, implement, customise and manage all aspects of BlackBerry technology.

n RTG consultancy. RTG consultants have a sound knowledge of business systems and procedures. They consult across all aspects of IT and can integrate mobility solutions into back-end systems.

n RTG mobile billing. Design customised billing solutions for mobile applications, integrating customer relationship management, financial and database applications.

n RTG field force automation. Vehicle and boating GPS location monitoring and tracking, security integration and billing.

n RTG logistics and sales force automation. Custom applications for logistics and sales force inventory and billing, delivery-run planning, client signature authentication and storage, mobile receipt printers and remote scheduling.

n RTG wireless applications and services. Nokia synchronisation, Microsoft Direct Push from Exchange Server and security with the ability to restrict access to mobile devices.

BENEFITS

Choosing a mobility solution from RTG will:

n Open new communication paths to your staff or customers

n Deliver expertise in mobility and secure integration with core back-end systems

n Create modifiable billing solutions for control and visibility of mobility expenditure.

REFlEx TECHNOlOGY GROUP



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Retriever Communications specialises in improving the productivity of mobile workers through wireless field force automation. Retriever’s solutions are designed for a diverse range of industries including manufacturing, maintenance, facilities management, mining, petroleum and utility companies.

SOlUTIONS

The three main components of a Retriever field force automation solution are:

n Retriever Mobile. Applies unique business rules using mobile applications delivered over the Optus Mobile network to all Microsoft-based devices including PDAs, smartphones and laptops. Retriever’s mobile solutions typically involve pushing jobs and job details to mobile workers who can then update the job’s status, capture signatures for proof of delivery, capture parts, complete time sheets, checklists and site risk assessments and attach photographs. Retriever Mobile allows 24x7 connectivity. Its real-time data synchronisation and securely encrypted data transfer make it an ideal choice for managing mobile workers.

n Retriever Schedule and Dispatch. Enables work to be assigned, dispatched and dynamically managed through a web browser. It provides the technology required for efficient job planning, assignment and dynamic field connectivity. Work views can be split by region, district and work team. Field worker availability and job status can be viewed in real time.

n Retriever Application Development Environment (ADE). A user interface tool that gives companies a low-risk platform for developing and deploying mobile field force solutions. The solution enables business analysts to design application interfaces that function in a logical way without the need for programming.

BENEFITS

Investing in a wireless field force automation solution from Retriever will:

n Enable effective and timely management of field workers

n Allow field workers to complete more billable hours

n Provide greater flexibility in team and crew assignment

n Introduce a better response rate to emergency work situations

n Improve worker, equipment and vehicle utilisation

n Reduce administration overheads, including eliminating the double entry of data.

RETRIEVER COMMUNICATIONS



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Si PARTNERSSi Partners specialises in integrating wireless and IP communications to give companies access to secure data wherever Optus Mobile network coverage is available, anytime. Primary focus areas include the integration of third-party applications for BlackBerry over the Optus Mobile network, consultancy and design of mobility strategies and sales and field force automation. Si Partners has provided unique communications solutions for:

n Healthcare – pharmaceutical orders and clinical test results

n Insurance – claims adjusting, policy and sales updates

n Retail – customer look-up and in-store merchandise locators.

SOlUTIONS

Si Partners’ wireless email solution enables BlackBerry users to access data wherever Optus Mobile GSM (or the relevant network) has coverage through a BlackBerry Enterprise Server. It integrates tightly with existing enterprise systems, securely extending wireless communications and corporate data to mobile users.

Si Partners provides various tools for automating mobile workforces:

n Idokorro Mobile Admin enables IT administrators to securely manage, maintain and monitor a network from practically wherever Optus Mobile GSM (or the relevant network) has coverage.

n Impatica for BlackBerry Enterprise Server and Impatica ShowMate allow mobile users to project PowerPoint presentations using their mobile devices, Bluetooth connectivity or BlackBerry.

n Vettro 360 enables BlackBerry users to connect to enterprise applications such as Microsoft Dynamics, NetSuite, Oracle, Salesforce.com, CRM, SAP, Siebel or SugarCRM. Field force users can receive, capture and update information on leads, cases and accounts in the field.

n Colibri Mobile Office Premium gives BlackBerry users the functionality of a BlackBerry Enterprise Server without investing in hardware and software.

n METAMessage enables BlackBerry users to access data on their corporate network using connectors designed by METAMessage. Forms can be created to allow sales force and field force users to receive and update job information.

BENEFITS

A solution from Si Partners will:

n Improve efficiency and integration with mobile and in-house staff

n Reduce network downtime

n Create competitive advantage with real-time responsiveness to client queries

n Increase return on investment with improved productivity, workflow efficiency and immediacy.

Wireless Email


Consulting

20

SkyNet provides wireless location-based products and services to ensure customers can track valuable assets such as people and equipment. These offerings range from global voice and data products to tracking applications for the land transport, aviation and marine industries. SkyNet solutions combine the latest satellite and terrestrial GSM technologies with a fully redundant data gateway, a web interface and robust security services. SkyNet gives customers access to a security control room with escalation capabilities or provides them with self-monitoring services.

SOlUTIONS

SkyNet’s location-based services, many of which are accessible on handheld devices such as the BlackBerry, provide:

n Global fleet coverage including land, aircraft and marine asset management

n Tracking of marine craft including anti-theft monitoring and man overboard and duress alerts

n Global flight management and tracking systems for aircraft and development of predictive engineering maintenance programs

n low-cost, real-time vehicle management, duress alarms, instantaneous fleet data, monitoring of vehicle use and confirmation of vehicle logs and route reports

n Detailed custom reports and street-by-street route information accessible securely from any internet-capable computer

n A fleet-wide picture of vehicles and current status

n Self-administration and client-limited access.

BENEFITS

SkyNet solutions allow customers to:

n Make critical decisions in real time

n Enhance the profitability of any working fleet

n Maximise returns on technology investment

n Improve productivity by enabling on-the-fly job rerouting and trip analysis

n Coordinate port logistics to expedite ship turnaround

n Maximise equipment lifespan by coordinating engineering schedules.

SkYNET MOBIlE COMMUNICATIONS



WHISPIRWhispir’s notification and escalation solutions manage interactive voice, email, SMS, and mobile data communications across complex operational environments. Whispir provides industry solutions for business continuity, corporate communications, crisis management, field operations and disaster recovery. Clients include government, financial services, utilities, critical infrastructure, resources and corporate organisations.

SOlUTIONS

Whispir’s intelligent messaging technologies automate, structure and record the transfer of communications between people, across multiple locations and organisations. Whispir solutions:

n Deliver interactive SMS, email, web and voice communications at any time, to any device

n Enable organisations to communicate, direct and manage information during an event, crisis, incident or emergency

n Provide support for collaborative workspaces for inter-enterprise information sharing with full security, control and privacy to satisfy the widest range of notification scenarios

n Have the ability to communicate if infrastructure is lost or when mobile networks are congested with voice traffic.

The foundation modules incorporate:

n Communication. Email, voice, SMS and mobile data creation, delivery and escalation

n Management. Tools for managing roles, permissions and system access

n Profiles. Contact management and communication profiling

n Reports. Message tracking, logging and reporting tools.

The solution’s optional modules include voice-based call-in menus to record information, call-out messaging for high-volume call outs, automated contact details management and availability tracking with web and mobile access.

BENEFITS

Whispir’s intelligent messaging technologies:

n Ensure instant access to accurate information

n Automate manual processes to streamline communications and reduce errors

n Decentralise contact administration to improve data accuracy and reduce administration

n Improve control of communications across multiple events and diverse situations

n Expedite the delivery of information to key contacts

n leverage wireless capabilities to reduce response times and mitigate operating risk.

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Field logistics

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Wireless IP Technology uses Connectix software to provide wireless accounting and mobility solutions for a range of back-end applications. Its wireless software solutions integrate seamlessly with clients’ financial accounting, CRM and supply chain software, connecting mobile employees to critical business information and processes for immediate action and resolution.

Wireless IP Technology provides consulting, integration, customisation, project management and wireless logistics services. With comprehensive support for both PDAs and tablet PCs, the standard Connectix product is suitable for a range of applications, from a small business to an ERP solution for a large organisation.

SOlUTIONS

Connectix software transforms a handheld PC into a powerful mobile computer terminal where business data is sent and received across the Optus Mobile network in real time. It provides mobile staff with 24x7 wherever Optus Mobile network coverage is available access to critical sales, service and CRM information such as customer records, transaction histories, notes and other documents. It gives sales and service staff in the field access to core business functionality previously only available back at base.

The Connectix Alerts add-on is a fully integrated escalation and workflow tool that ensures critical information gets to the right people fast using the product’s built-in SMS, MMS and email engine.

BENEFITS

A wireless solution for your field and sales forces will:

n Enable real-time order processing

n Provide a faster turnaround invoice cycle with on-site invoicing

n Eliminate wasteful travel routes, duplication and keying errors

n Improve customer service with better response times and accurate information

n Allow you to make more accurate and informed sales decisions.

WIRElESS IP TECHNOlOGY



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This document is distributed on the understanding that neither Optus [Administration] Pty limited nor any of its related bodies corporate are responsible for the results of any actions taken on the basis of information contained in it, or for any errors in or omissions from it, and they expressly disclaim all and any liability to any person in respect of any act done or omitted to be done wholly or partly in reliance on the whole or any part of this document.

SingTel Optus Pty limited ABN 90 052 833 208 trading as Optus Communications, 1 lyonpark Road, Macquarie Park NSW 2113, Australia. Optus, the Optus logo and ‘yes’ are trademarks of SingTel Optus Pty limited. Optus Communications’ services are provided by Optus Networks Pty limited ABN 92 008 570 330 and Optus Mobile Pty limited ABN 65 054 365 696. 1370139 02/09

We can help you tailor an Optus Mobile Solution that’s right for your business – call our hotline on 1800 555 937 or contact your Optus Account Manager. For further details about our latest range of Optus Mobile Partner Solutions visit optusbusiness.com.au/mobilesolutions

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PARTNER SOLUTIONS GUIDE Optus Partners for Mobility Solutions