Passenger Satisfaction Report - Denver International …business.flydenver.com/bizpdf/DIAID_1893.pdfmba mombasa moi intl airport mbj montego bay sangster intl airport ... plm palembang

Q4 2015

© 2015 ACI

Passenger Satisfaction ReportDEN – Group Benchmark

DEN – Group Benchmark Table of Contents

© 2015 ACI Group Benchmark - Q4 2015

Methodology at a Glance p. 5

Objectives and Methodology p. 6

Participating Airports Q4 2015 p. 7

Number of Respondents in DEN p. 9

DEN – Ranking Within the Customized Panel p. 10

DEN – Performance vs. Customized Panel p. 12

DEN – Ranking Within the Customized Panel – Overall Satisfaction p. 13

DEN – Ranking Within the Customized Panel – Access p. 19

DEN – Ranking Within the Customized Panel – Check-in p. 24

DEN – Ranking Within the Customized Panel – Passport / ID Control p. 28

DEN – Ranking Within the Customized Panel – Security p. 31

DEN – Ranking Within the Customized Panel – Finding your Way p. 36

DEN – Ranking Within the Customized Panel – Airport Facilities p. 41

DEN – Ranking Within the Customized Panel – Airport Environment p. 53

DEN – Ranking Within the Customized Panel – Arrivals Services p. 56

2

DEN – Group Benchmark Table of Contents (cont’d)

© 2015 ACI

DEN – Ranking Within North America p. 60

DEN – Performance vs. Airports in North America p. 61

DEN – Ranking Within North America – Overall Satisfaction p. 62

DEN – Ranking Within North America – Access p. 68

DEN – Ranking Within North America – Check-in p. 73

DEN – Ranking Within North America – Passport / ID Control p. 77

DEN – Ranking Within North America – Security p. 80

DEN – Ranking Within North America – Finding your Way p. 85

DEN – Ranking Within North America – Airport Facilities p. 90

DEN – Ranking Within North America – Airport Environment p. 102

DEN – Ranking Within North America – Arrivals Services p. 105

3Group Benchmark - Q4 2015

DEN – Group Benchmark Table of Contents (cont’d)

© 2015 ACI

DEN – Ranking Among Airports of >40M p. 109

DEN Performance vs. Airports of >40M p. 110

DEN – Ranking Among Airports of >40M – Overall Satisfaction p. 111

DEN – Ranking Among Airports of >40M – Access p. 117

DEN – Ranking Among Airports of >40M – Check-in p. 122

DEN – Ranking Among Airports of >40M – Passport / ID Control p. 126

DEN – Ranking Among Airports of >40M – Security p. 129

DEN – Ranking Among Airports of >40M – Finding your Way p. 134

DEN – Ranking Among Airports of >40M – Airport Facilities p. 139

DEN – Ranking Among Airports of >40M – Airport Environment p. 151

DEN – Ranking Among Airports of >40M – Arrivals Services p. 154

4Group Benchmark - Q4 2015

Methodology at a Glance

5© 2015 ACI Group Benchmark - Q4 2015

Methodology at a GlanceObjectives and Methodology

6© 2015 ACI

ACI’s Airport Service Quality (ASQ) is a benchmarking programme measuring passengers’ satisfaction while they are at the airport.

The ASQ Survey’s main objective is to provide the participating airports with the research tools and management information to better understand passengers’ views with respect to an airport’s products and services: How passengers rate an airport’s services; How an airport compares to others around the world by traffic type, size, region, etc.; Which aspects are of particular importance for a specific airport, and; How passengers’ perceptions and priorities are evolving over time.

The ASQ Survey Questionnaire is composed of 55 questions including: 34 items where passengers are asked to rate specific service related topics and their overall satisfaction with

the airport on a scale of 1 (poor) to 5 (excellent); Questions related to the passenger profile.

The questionnaire is self-completed by randomly selected passengers at the boarding gates of pre-selected flights. Flights are selected based on destination and carrier in order to obtain a representative sample of all departures from a participating airport. The ASQ Survey is covering all operating hours of the participating airport, and each day of a week evenly distributed between each month of a quarter.

Once completed and verified, paper questionnaires are sent to ACI’s research supplier where they are scanned and where the generated data are cleaned, validated and processed. Data are weighted according to the proportion of actual international traffic and actual domestic traffic, when applicable.

Group Benchmark - Q4 2015

7© 2015 ACI

In Q4 2015, 266 airports have participated in the ACI ASQ Survey. 128117 passengers have completed the ASQ Survey, including 1018 at DEN.

Methodology at a GlanceParticipating Airports Q4 2015 (1/2)

< 2 M 2 - 5 M 5 - 15 M 15 - 25 M 25 - 40 M > 40 M TOTAL

AFRICA

15 3 4 1

23AGA, BFN, BZV, EBB, ELS, FEZ, GRJ, KIM,

MBA, OUD, PLZ, PNR, RBA, TNG, UTN

DUR, MRU, RAK CMN, CPT, NBO, TUN JNB

ASIA PACIFIC

3 19 26 9 12 9

78POM, SXR, TSV

AMD, CCJ, CNS, DRW,GAU, GOI, JAI, LGK, LKO,

LOP, MLE ,PDG, PKU, PLM, PNH,PNQ, REP, RGN, TRV

ADL, BLR, BPN, CCU, CGQ, CHC, CNX, COK, HAK, HET, HRB, HYD, ITM, KHN, KNO, MAA, MFM, NGO,

OOL, PEN, PER, SHE,SYX, TSN, UPG, WLG

AKL, BNE, DPS,GMP, KIX, NKG,SUB, TAO, WUH

BOM, CKG, CTU,DEL, HGH, MEL,NRT, SHA, SYD,SZX, TPE, XIY

BKK, CAN, CGK,HKG, ICN, KUL,PEK, PVG, SIN

EUROPE

19 22 26 15 8 6

96EAS, GRX, LCG, LEI,MJV, MLN, OVD, PDL, PNA, REU, SDR, SKP, SOU, SPC, VDE, VGO,

VLL, XRY, ZAZ

ABZ, AER, BIO, BMA, CIA, EIN, EMA, FNC, FUE,GRO, KEF, KRK, LPL,

MAH, MLA, RIX, SCQ, SVQ,SVX, TFN, VLC, ZAG

ACE, AGP, ALC, BLQ, BRS, BUD, CGN, EDI, FAO, GLA, GOT, HAM,

IBZ, LED, LIN, LPA, LTN, LYS, MRS, NAP, NCE, OPO, OTP,

PRG, SXF, TFS

ARN, ATH, BRU, DUB, DUS, GVA, HEL, LIS, MAN, MXP, OSL, PMI,

STN, TXL, VIE

BCN, CPH, DME, LGW, MUC, ORY, SVO, ZRH

AMS, CDG, FRA,IST, LHR, MAD

LATIN AMERICA / CARIBBEAN

7 7 418

BGI, CUL, CUR, KIN,MZT, POP, SAP

AUA, GYE, MBJ, NAS,POS, SDQ, SJO MTY, PUJ, UIO, VCP

MIDDLE EAST1 5 2 1 1

10SLL AMM, BAH, DMM, MCT, TLV AUH, RUH DOH DXB

NORTHAMERICA

7 6 15 4 5 4

41PWM, YLW, YQB, YQR,

YXE, YYJ, YYTELP, GRR, YHZ, YOW, YTZ, YWG

AUS, BNA, CLE, CMH, CVG,DAL, IND, JAX, PIT, SAT,

SJC, SMF, STL, YEG, YUL

FLL, SAN,SLC, TPA

BOS, DTW, MSP,SEA, YYZ

ATL, DEN,DFW, SFO

TOTAL 52 57 80 31 26 20 266


8© 2015 ACI

Code NameABZ ABERDEEN AIRPORTACE LANZAROTE AIRPORTADL ADELAIDE AIRPORTAER ADLER-SOCHI AIRPORTAGA AGADIR AIRPORTAGP MALAGA AIRPORTAKL AUCKLAND INTL AIRPORTALC ALICANTE AIRPORTAMD AHMEDABAD AIRPORTAMM AMMAM AIRPORTAMS AMSTERDAM SCHIPHOL AIRPORT ARN STOCKHOLM ARLANDA AIRPORTATH ATHENS ELEFTHERIOS INTL AIRPORTATL ATLANTA HARTSFIELD-JACKSON INTL AIRPORTAUA ARUBA AIRPORTAUH ABU DHABI INTL AIRPORTAUS AUSTIN-BERGSTROM INTL AIRPORTBAH BAHRAIN AIRPORTBCN BARCELONA AIRPORTBFN BLOEMFONTEIN AIRPORTBGI BARBADOS BRIDGETOWN AIRPORT BIO BILBAO AIRPORTBKK BANGKOK SUVARNABHUMI AIRPORTBLQ BOLOGNA AIRPORTBLR BANGALORE INTL AIRPORTBMA STOCKHOLM BROMMA AIRPORTBNA NASHVILLE AIRPORTBNE BRISBANE AIRPORTBOM MUMBAI CHATRAPATI SHIVAJI INTL AIRPORTBOS BOSTON LOGAN INTL AIRPORTBPN BALIKPAPAN AIRPORT BRS BRISTOL AIRPORTBRU BRUSSELS NATIONAL AIRPORTBUD BUDAPEST FERENC LISZT INTL AIRPORTBZV BRAZZAVILLE AIRPORTCAN GUANGZHOU BAIYUN INTL AIRPORTCCJ CALCUT AIRPORTCCU KOLKATA NETAJI SUBHASH AIRPORTCDG PARIS CHARLES DE GAULLE AIRPORTCGK JAKARTA SOEKARNO-HATTA AIRPORTCGN COLOGNE BONN AIRPORTCGQ CHANGCHUN AIRPORTCHC CHRISTCHURCH INTL AIRPORTCIA CIAMPINO-G.B. PASTINA INTL AIRPORTCKG CHONGQING JIANGBEI INTL AIRPORTCLE CLEVELAND HOPKINS INTL AIRPORTCMH COLUMBUS INTL AIRPORTCMN CASABLANCA - MOHAMMED V AIRPORTCNS CAIRNS INTL AIRPORTCNX CHIANG MAI AIRPORTCOK COCHIN INTL AIRPORTCPH COPENHAGEN AIRPORTCPT CAPE TOWN INTL AIRPORTCTU CHENGDU AIRPORTCUL CULIACAN AIRPORTCUR CURACAO HATO INTL AIRPORTCVG CINCINNATI NORTHERN KENTUCKY INTL AIRPORTDAL DALLAS LOVE FIELD AIRPORTDEL DELHI INDIRA GANDHI INTL AIRPORTDEN DENVER INTL AIRPORTDFW DALLAS/FORT WORTH INTL AIRPORTDME MOSCOW DOMODEDOVO AIRPORTDMM DAMMAM AIRPORTDOH DOHA INTL AIRPORTDPS DENPASAR BALI AIRPORT DRW DARWIN AIRPORTDTW DETROIT METRO WAYNE COUNTY AIRPORT

Code Name

DUB DUBLIN INTL AIRPORTDUR KING SHAKA INTL AIRPORTDUS DUSSELDORF INTL AIRPORTDXB DUBAI INTL AIRPORTEAS SAN SEBASTIAN AIRPORTEBB ENTEBBE/KAMPALA AIRPORTEDI EDINBURGH AIRPORTEIN EINDHOVEN AIRPORTELP EL PASO AIRPORT ELS EAST LONDON AIRPORTEMA MAG-EAST MIDLANDS AIRPORTFAO FARO AIRPORTFEZ FEZ AIRPORTFLL FORT LAUDERDALE/HOLLYWOOD INTL AIRPORTFNC AEROPORTO DA MADEIRAFRA FRANKFURT INTL AIRPORTFUE FUERTEVENTURA AIRPORTGAU GUWAHATI AIRPORTGLA GLASGOW INTL AIRPORTGMP SEOUL GIMPO INTL AIRPORTGOI GOA AIRPORTGOT GOTHENBURG LANDVETTER AIRPORTGRJ GEORGE AIRPORTGRO GERONA AIRPORTGRR GRAND RAPIDS AIRPORTGRX F.G.L. GRANADA-JAEN AIRPORTGVA GENEVA INTL AIRPORTGYE GUAYAQUIL AIRPORTHAK HAIKOU AIRPORT (HNA Airport Group Company)HAM HAMBURG FUHLSBUETTEL AIRPORTHEL HELSINKI VANTAA AIRPORTHET HOHHOT AIRPORTHGH HANGZHOU AIRPORTHKG HONG KONG INTL AIRPORTHRB HARBIN AIRPORTHYD GMR HYDERABAD RAJIV GANDHI INT AIRPORTIBZ IBIZA AIRPORTICN SEOUL INCHEON INTL AIRPORTIND INDIANAPOLIS AIRPORTIST ISTANBUL ATATURK AIRPORTITM OSAKA ITAMI AIRPORTJAI JAIPUR AIRPORTJAX JACKSONVILLE INTL AIRPORTJNB O R TAMBO INTL AIRPORTKEF REYKJAVIK KEFLAVIK INTL AIRPORTKHN NANCHANG AIRPORTKIM KIMBERLEY AIRPORTKIN KINGSTON NORMAN MANLEY INTL AIRPORTKIX OSAKA KANSAI INTL AIRPORTKNO KUALA NAMU AIRPORTKRK KRAKOW JOHN PAUL II INTL AIRPORTKUL KUALA LUMPUR INTL AIRPORTLCG LA CORUNA AIRPORTLED ST PETERSBURG PULKOVO AIRPORTLEI ALMERIA AIRPORTLGK LANGKAWI AIRPORTLGW LONDON GATWICK AIRPORTLHR LONDON HEATHROW AIRPORTLIN MILAN LINATE AIRPORTLIS LISBON PORTELA AIRPORTLKO LUCKNOW AIRPORTLOP LOMBOK INTL AIRPORTLPA GRAN CANARIA AIRPORTLPL LIVERPOOL JOHN LENNON AIRPORTLTN LONDON LUTON AIRPORTLYS LYON SAINT EXUPERY AIRPORTMAA CHENNAI INTL AIRPORT

Code NameMAD MADRID BARAJAS AIRPORTMAH MENORCA AIRPORTMAN MAG-MANCHESTER INTL AIRPORTMBA MOMBASA MOI INTL AIRPORTMBJ MONTEGO BAY SANGSTER INTL AIRPORTMCT MUSCAT SEEB INTL AIRPORTMEL MELBOURNE AIRPORTMFM MACAU AIRPORTMJV MURCIA AIRPORTMLA MALTA INTL AIRPORTMLE MALE AIRPORTMLN MELILLA AIRPORTMRS MARSEILLE PROVENCE AIRPORTMRU MAURITIUS AIRPORTMSP MINNEAPOLIS INTL AIRPORTMTY MONTERREY MARIANO ESCOBEDO AIRPORTMUC MUNICH INTL AIRPORTMXP MILAN MALPENSA AIRPORTMZT MAZALTAN AIRPORTNAP NAPLES CAPODICHINO AIRPORTNAS NASSAU INTL AIRPORTNBO NAIROBI JOMO KENYATTA INTLAIRPORTNCE NICE AIRPORTNGO NAGOYA CHUBU CENTRAIR INTLAIRPORTNKG NANJING AIRPORTNRT TOKYO NARITA AIRPORTOOL GOLD COAST AIRPORTOPO PORTO FRANCISCO SÁ CARNEIRO AIRPORTORY PARIS ORLY AIRPORTOSL OSLO AIRPORTOTP BUCHAREST OTOPENI AIRPORTOUD OUJDA AIRPORTOVD ASTURIAS AIRPORTPDG MINANGKABAU AIRPORTPDL PONTA DELGADA NORDELA AIRPORTPEK BEIJING CAPITAL INTL AIRPORTPEN PENANG INTL AIRPORTPER PERTH AIRPORTPIT PITTSBURGH INTL AIRPORTPKU PEKANBARU AIRPORT PLM PALEMBANG AIRPORT PLZ PORT ELIZABETH AIRPORTPMI PALMA MALLORCA SON SANT JOAN AIRPORTPNA PAMPLONA AIRPORTPNH PHNOM PENH AIRPORTPNQ PUNE AIRPORTPNR POINTE NOIRE AIRPORTPOM JACKSONS AIRPORTPOP GREGORIO LUPERON INTL AIRPORTPOS PORT OF SPAIN PIARCO INTL AIRPORTPRG PRAGUE AIRPORTPUJ PUNTA CANA AIRPORTPVG SHANGHAI PU DONG AIRPORTPWM PORTLAND INTL JETPORTRAK MARRAKECH AIRPORTRBA RABAT AIRPORTREP SIEM REAP AIRPORTREU REUS AIRPORTRGN YANGON INTL AIRPORTRIX RIGA INTL AIRPORTRUH KING KHALID RIYADH AIRPORTSAN SAN DIEGO INTL AIRPORTSAP SAN PEDRO SULA AIRPORTSAT SAN ANTONIO INTL AIRPORTSCQ SANTIAGO DE COMPOSTELA AIRPORTSDQ SANTO DOMINGO LAS AMERICAS AIRPORTSDR SANTANDER AIRPORT

Code NameSEA SEATTLE/TACOMA INTL AIRPORTSFO SAN FRANCISCO INTL AIRPORTSHA SHANGHAI HONGQIAO AIRPORTSHE SHENYANG TAOXIAN AIRPORTSIN SINGAPORE CHANGI AIRPORTSJC SAN JOSE INT AIRPORTSJO SAN JOSE JUAN SANTAMARIA AIRPORTSKP SKOPJE AIRPORTSLC SALT LAKE CITY INTL AIRPORTSLL SALALAH AIRPORTSMF SACRAMENTO INTL AIRPORTSOU SOUTHAMPTON AIRPORTSPC SANTA CRUZ DE LA PALMA AIRPORTSTL ST LOUIS LAMBERT INTL AIRPORTSTN MAG-LONDON STANSTED AIRPORTSUB SURABAYA AIRPORT - JUANDASVO MOSCOW SHEREMETYEVO AIRPORTSVQ SEVILLE AIRPORTSVX KOLTSOVO AIRPORTSXF BERLIN SCHONEFELD AIRPORTSXR SRINAGAR AIRPORTSYD SYDNEY KINGSFORD SMITH AIRPORTSYX SANYA AIRPORT SZX SHENZHEN AIRPORTTAO QINGDAO INTERNATIONAL AIRPORTTFN TENERIFE NORTE AIRPORTTFS TENERIFE SUR AIRPORTTLV TEL AVIV BEN GURION INTL AIRPORTTNG TANGIER AIRPORTTPA TAMPA INTL AIRPORTTPE TAIWAN TAOYUAN INT AIRPORTTRV THIRUVANANTHAPURAM AIRPORT TSN TIANJIN AIRPORTTSV TOWNSVILLE AIRPORTTUN TUNIS CARTHAGE INTL AIRPORTTXL BERLIN TEGEL AIRPORTUIO QUITO AIRPORTUPG UJUNG PANDANG MAKASAR AIRPORTUTN UPINGTON AIRPORTVCP SAO PAULO VIRACOPOS AIRPORTVDE VALVERDE AIRPORTVGO VIGO AIRPORTVIE VIENNA INTL AIRPORTVLC VALENCIA AIRPORTVLL VALLADOLID AIRPORTWLG WELLINGTON AIRPORTWUH WUHAN AIRPORTXIY XI'AN XIANYANG INTL AIRPORTXRY JEREZ DE LA FRONTERA AIRPORTYEG EDMONTON INTL AIRPORTYHZ HALIFAX INTL AIRPORTYLW KELOWNA AIRPORTYOW OTTAWA MCDONALD CARTIER INTL AIRPORTYQB QUEBEC CITY JEAN LESAGE INTL AIRPORTYQR REGINA AIRPORTYTZ Billy Bishop Toronto Airport YUL MONTREAL P. ELLIOTT TRUDEAU INTL AIRPORTYWG WINNIPEG INTL AIRPORTYXE SASKATOON AIRPORTYYJ VICTORIA INTL AIRPORTYYT ST JOHN'S AIRPORTYYZ TORONTO LESTER B PEARSON INTL AIRPORTZAG ZAGREB AIRPORTZAZ ZARAGOZA AIRPORTZRH ZURICH AIRPORT

Methodology at a GlanceParticipating Airports Q4 2015 (2/2)


DEN – Ranking Within GroupsNumber of Respondents

9© 2015 ACI

In Q4 2015, 1018 questionnaires were collected at DEN

Notes: (1) Q7 “Overall Satisfaction” is crossed with Q4 “Main Reason for this air trip”. Responding to all questions is not mandatory, the number of respondents could be different for each item and it could be lower than the total number of completed questionnaires.Bases with less than 30 respondents are highlighted in light grey. This boundary n<30 is only a rule of thumb frequently used in statistics to delimit “Small Samples”


Base(excl 0’s)

Overall Satisfaction

Total 980

Business (1) 351

Leisure (1) 524

Other (1) 104

Access

Ground transportation to/from airport 365

Parking facilities 160

Value for money of parking facilities 161

Availability of baggage carts/trolleys 219

Check-in

Waiting time in check-in queue/line 594

Efficiency of check-in staff 576

Courtesy and helpfulness of check-in staff 577

PassportWaiting time at passport/personal ID inspection 514

Courtesy and helpfulness of inspection staff 535

Security

Courtesy and helpfulness of security staff 705

Thoroughness of security inspection 711

Waiting time at security inspection 715

Feeling of being safe and secure 774

Finding Your Way

Ease of finding your way through airport 1002

Flight information screens 965

Walking distance inside the terminal 1001

Ease of making connections with other flights 402

Base(excl 0’s)

Airport Facilities

Courtesy and helpfulness of airport staff 814Restaurant/Eating facilities 806Value for money of restaurant/eating facilities 797

Availability of bank/ATM facilities/money changers 210

Shopping facilities 479Value for money of shopping facilities 431Internet access/Wi-Fi 570Business/Executive lounges 138Availability of washrooms/toilets 963Cleanliness of washrooms/toilets 963Comfort of waiting/gate areas 991

Airport Environment

Cleanliness of airport terminal 998Ambience of the airport 997

Airport Arrivals

Passport/ID inspection 390Speed of baggage delivery 426Customs inspection 200

© 2015 ACI

DEN – Ranking Within the Customized Panel


Q4 2015

10

Customized Panel Airports

11© 2015 ACI

The following airports are part of DEN’s Customized Panel.

IATA Code Airport Name

AMS AMSTERDAM SCHIPHOL AIRPORTATL ATLANTA HARTSFIELD-JACKSON INTL AIRPORTCLE CLEVELAND HOPKINS INTL AIRPORTCPH COPENHAGEN AIRPORTCVG CINCINNATI NORTHERN KENTUCKY INTL AIRPORTDEN DENVER INTL AIRPORTDFW DALLAS/FORT WORTH INTL AIRPORTDTW DETROIT METRO WAYNE COUNTY AIRPORTHEL HELSINKI VANTAA AIRPORTICN SEOUL INCHEON INTL AIRPORTLHR LONDON HEATHROW AIRPORTMSP MINNEAPOLIS INTL AIRPORTMUC MUNICH INTL AIRPORTNRT TOKYO NARITA AIRPORTSAN SAN DIEGO INTL AIRPORTSEA SEATTLE/TACOMA INTL AIRPORTSFO SAN FRANCISCO INTL AIRPORTSIN SINGAPORE CHANGI AIRPORTYYZ TORONTO LESTER B PEARSON INTL AIRPORT


DEN – Performance vs. Customized PanelTotal Traffic


1.00

2.00

3.00

4.00

5.00Total

BusinessLeisure

OtherLeisure & Other

Ground transportation

Parking

VFM: parking facilities

Baggage carts/trolleys

Check-in waiting time

Efficiency of staff

Courtesy of check-in staff

Inspection waiting time

Courtesy of inspection staff

Courtesy of security staff

ThoroughnessSecurity waiting time

Safe/secure feelingEase of finding way

Flight info screensWalking distance

Ease of connectionsCourtesy of airport staff

Eating facilities

VFM: Eating facilities

Bank/ATM/exchange

Shopping facilities

VFM: Shopping facilities

Internet

Lounges

Availability of washrooms

Cleanliness of washrooms

Comfort of waiting/gate areas

Terminal cleanliness

AmbiencePassport inspection

Baggage delivery speedCustoms inspection

Best in class (Customized Panel)Average (Customized Panel)DEN

Number of Airports: 19Number of questionnaires

for DEN: n = 1018

12© 2015 ACI



13Group Benchmark - Q4 2015© 2015 ACI

5.00

4.98

4.54

4.30

4.27

4.25

4.23

4.18

4.14

4.14

4.13

4.13

4.12

4.11

4.06

4.04

4.04

3.95

3.84

1-S

IN

2-IC

N

3-N

RT

4-M

SP

5-D

TW

6-C

VG

7-D

EN

8-S

AN

9-D

FW

10-C

PH

11-A

TL

12-L

HR

13-Y

YZ

14-S

FO

15-M

UC

16-S

EA

17-H

EL

18-A

MS

19-C

LE

Ave

rage

DEN – Ranking Within the Customized PanelOverall Satisfaction – Total

Group Benchmark - Q4 2015 14

Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.

Ave

rage

All

Airp

orts

4.20

© 2015 ACI

DEN – Ranking Within the Customized PanelOverall Satisfaction – Business



5.00

4.98

4.54

4.26

4.22

4.21

4.15

4.09

4.07

4.07

4.05

4.04

4.03

3.99

3.97

3.93

3.92

3.83

3.72

1-S

IN

2-IC

N

3-N

RT

4-D

TW

5-M

SP

6-C

VG

7-D

EN

8-C

PH

9-LH

R

10-A

TL

11-M

UC

12-Y

YZ

13-S

FO

14-D

FW

15-H

EL

16-S

EA

17-S

AN

18-A

MS

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.10

© 2015 ACI

DEN – Ranking Within the Customized PanelOverall Satisfaction – Leisure



5.00

4.99

4.51

4.38

4.30

4.29

4.28

4.28

4.21

4.21

4.19

4.16

4.15

4.15

4.09

4.08

4.07

4.01

3.94

1-S

IN

2-IC

N

3-N

RT

4-M

SP

5-S

AN

6-C

VG

7-D

TW

8-D

EN

9-D

FW

10-C

PH

11-A

TL

12-L

HR

13-Y

YZ

14-S

FO

15-S

EA

16-H

EL

17-M

UC

18-A

MS

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.25

© 2015 ACI

DEN – Ranking Within the Customized PanelOverall Satisfaction – Other



5.00

4.96

4.63

4.34

4.29

4.26

4.26

4.25

4.20

4.17

4.16

4.15

4.12

4.11

4.10

4.10

4.07

4.01

3.93

1-S

IN

2-IC

N

3-N

RT

4-S

AN

5-D

TW

6-D

EN

7-C

VG

8-D

FW

9-Y

YZ

10-S

FO

11-L

HR

12-M

UC

13-M

SP

14-C

PH

15-A

TL

16-H

EL

17-S

EA

18-A

MS

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.30

© 2015 ACI

DEN – Ranking Within the Customized PanelOverall Satisfaction – Leisure & Other



5.00

4.98

4.54

4.36

4.31

4.29

4.28

4.27

4.22

4.19

4.17

4.16

4.16

4.15

4.09

4.08

4.08

4.01

3.94

1-S

IN

2-IC

N

3-N

RT

4-M

SP

5-S

AN

6-C

VG

7-D

TW

8-D

EN

9-D

FW

10-C

PH

11-A

TL

12-L

HR

13-Y

YZ

14-S

FO

15-S

EA

16-H

EL

17-M

UC

18-A

MS

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.26

© 2015 ACI


Access


DEN – Ranking Within the Customized PanelAccess – Ground transportation


Q7a. Based on your experience today, please rate this airport on each service item: Ground transportation to/from airport.

4.84

4.82

4.40

4.31

4.29

4.28

4.14

4.11

4.09

4.08

4.08

4.06

4.04

3.99

3.94

3.84

3.81

3.79

3.72

1-IC

N

2-S

IN

3-N

RT

4-C

VG

5-M

SP

6-C

PH

7-S

FO

8-S

AN

9-D

EN

10-A

MS

11-S

EA

12-L

HR

13-D

TW

14-A

TL

15-D

FW

16-Y

YZ

17-H

EL

18-C

LE

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.13

© 2015 ACI

DEN – Ranking Within the Customized PanelAccess – Parking


Q7b. Based on your experience today, please rate this airport on each service item: Parking facilities.

4.68

4.63

4.42

4.11

3.97

3.91

3.87

3.86

3.79

3.69

3.66

3.62

3.60

3.55

3.55

3.55

3.54

3.53

3.36

1-IC

N

2-S

IN

3-N

RT

4-C

VG

5-M

SP

6-LH

R

7-D

TW

8-S

FO

9-A

TL

10-A

MS

11-D

EN

12-C

PH

13-S

AN

14-M

UC

15-Y

YZ

16-D

FW

17-H

EL

18-S

EA

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

3.79

© 2015 ACI

DEN – Ranking Within the Customized PanelAccess – VFM: Parking facilities


Q7c. Based on your experience today, please rate this airport on each service item: Value for money of parking facilities.

4.48

4.36

4.00

3.61

3.28

3.22

3.21

3.21

3.11

3.05

3.02

3.00

2.99

2.95

2.89

2.83

2.75

2.59

2.31

1-S

IN

2-IC

N

3-N

RT

4-C

VG

5-A

TL

6-S

FO

7-D

TW

8-C

LE

9-M

SP

10-D

EN

11-L

HR

12-S

AN

13-D

FW

14-S

EA

15-A

MS

16-Y

YZ

17-C

PH

18-H

EL

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

3.11

© 2015 ACI

DEN – Ranking Within the Customized PanelAccess – Availability of baggage carts/trolleys


Q7d. Based on your experience today, please rate this airport on each service item: Availability of baggage carts/trolleys.

4.88

4.81

4.61

4.11

4.11

4.10

4.04

4.04

3.96

3.93

3.83

3.82

3.81

3.80

3.74

3.66

3.63

3.61

3.46

1-S

IN

2-IC

N

3-N

RT

4-Y

YZ

5-D

TW

6-M

SP

7-C

PH

8-LH

R

9-A

MS

10-C

VG

11-A

TL

12-S

FO

13-D

FW

14-D

EN

15-S

AN

16-S

EA

17-H

EL

18-M

UC

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.03

© 2015 ACI


Check-in


DEN – Ranking Within the Customized PanelCheck-in – Check-in waiting time


Q7e. Based on your experience today, please rate this airport on each service item: Waiting time in check‐in queue/line.

4.84

4.71

4.55

4.41

4.32

4.31

4.26

4.24

4.22

4.19

4.15

4.14

4.12

4.12

4.11

4.06

3.97

3.92

3.84

1-S

IN

2-IC

N

3-N

RT

4-S

AN

5-D

FW

6-M

SP

7-C

VG

8-D

EN

9-C

PH

10-S

FO

11-L

HR

12-H

EL

13-S

EA

14-D

TW

15-A

TL

16-C

LE

17-A

MS

18-Y

YZ

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.23

© 2015 ACI

DEN – Ranking Within the Customized PanelCheck-in – Efficiency of check-in staff


Q7f. Based on your experience today, please rate this airport on each service item: Efficiency of check‐in staff.

4.88

4.86

4.72

4.45

4.42

4.38

4.36

4.35

4.32

4.29

4.28

4.28

4.23

4.22

4.20

4.19

4.14

4.11

3.99

1-S

IN

2-IC

N

3-N

RT

4-M

SP

5-S

AN

6-D

EN

7-D

FW

8-C

VG

9-LH

R

10-S

FO

11-S

EA

12-C

PH

13-C

LE

14-D

TW

15-A

TL

16-Y

YZ

17-H

EL

18-A

MS

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.34

© 2015 ACI

DEN – Ranking Within the Customized PanelCheck-in – Courtesy of check-in staff


Q7g. Based on your experience today, please rate this airport on each service item: Courtesy and helpfulness of check‐in staff.

4.88

4.87

4.79

4.43

4.41

4.40

4.37

4.34

4.33

4.32

4.31

4.30

4.28

4.25

4.24

4.22

4.21

4.18

4.08

1-S

IN

2-IC

N

3-N

RT

4-S

AN

5-M

SP

6-D

EN

7-C

VG

8-D

FW

9-LH

R

10-S

EA

11-S

FO

12-C

PH

13-C

LE

14-D

TW

15-A

TL

16-Y

YZ

17-H

EL

18-A

MS

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.37

© 2015 ACI


Passport Control


DEN – Ranking Within the Customized PanelPassport Control – Inspection waiting time


Q7h. Based on your experience today, please rate this airport on each service item: Waiting time at passport/personal ID inspection.

4.87

4.81

4.70

4.33

4.31

4.25

4.19

4.18

4.13

4.09

4.07

4.02

4.00

3.99

3.98

3.97

3.93

3.83

3.75

1-S

IN

2-IC

N

3-N

RT

4-S

AN

5-D

FW

6-H

EL

7-C

VG

8-LH

R

9-C

PH

10-D

TW

11-S

FO

12-D

EN

13-M

UC

14-A

TL

15-C

LE

16-S

EA

17-A

MS

18-M

SP

19-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.22

© 2015 ACI

DEN – Ranking Within the Customized PanelPassport Control – Courtesy of inspection staff


Q7i. Based on your experience today, please rate this airport on each service item: Courtesy and helpfulness of inspection staff.

4.87

4.85

4.56

4.32

4.32

4.26

4.25

4.21

4.17

4.16

4.16

4.12

4.10

4.08

4.07

4.05

4.04

4.01

3.85

1-S

IN

2-IC

N

3-N

RT

4-S

AN

5-D

TW

6-C

VG

7-D

FW

8-C

PH

9-H

EL

10-L

HR

11-D

EN

12-C

LE

13-S

FO

14-M

SP

15-S

EA

16-A

MS

17-M

UC

18-A

TL

19-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.25

© 2015 ACI


Security


DEN – Ranking Within the Customized PanelSecurity – Courtesy of security staff

Group Benchmark - Q4 2015 32© 2015 ACI

Q7j. Based on your experience today, please rate this airport on each service item: Courtesy and helpfulness of security staff.

4.90

4.83

4.59

4.33

4.22

4.21

4.21

4.20

4.20

4.13

4.10

4.06

4.03

4.01

3.99

3.98

3.96

3.96

3.89

1-S

IN

2-IC

N

3-N

RT

4-D

TW

5-D

FW

6-S

AN

7-M

SP

8-C

PH

9-C

VG

10-H

EL

11-D

EN

12-C

LE

13-L

HR

14-S

FO

15-A

MS

16-S

EA

17-A

TL

18-Y

YZ

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.17

DEN – Ranking Within the Customized PanelSecurity – Thoroughness of inspection


Q7k. Based on your experience today, please rate this airport on each service item: Thoroughness of security inspection.

4.89

4.88

4.59

4.34

4.27

4.26

4.22

4.21

4.18

4.15

4.11

4.11

4.11

4.10

4.09

4.08

4.07

4.03

4.00

1-S

IN

2-IC

N

3-N

RT

4-D

TW

5-M

SP

6-S

AN

7-D

FW

8-C

VG

9-C

PH

10-L

HR

11-D

EN

12-H

EL

13-S

FO

14-C

LE

15-A

MS

16-S

EA

17-M

UC

18-Y

YZ

19-A

TL

Ave

rage

Ave

rage

All

Airp

orts

4.22

DEN – Ranking Within the Customized PanelSecurity – Security waiting time


Q7l. Based on your experience today, please rate this airport on each service item: Waiting time at security inspection.

4.89

4.81

4.70

4.26

4.18

4.14

4.09

4.09

4.01

3.94

3.93

3.93

3.89

3.84

3.82

3.80

3.77

3.73

3.72

1-S

IN

2-IC

N

3-N

RT

4-S

AN

5-M

SP

6-D

FW

7-D

TW

8-C

VG

9-H

EL

10-S

FO

11-C

PH

12-L

HR

13-C

LE

14-D

EN

15-M

UC

16-A

MS

17-S

EA

18-Y

YZ

19-A

TL

Ave

rage

Ave

rage

All

Airp

orts

4.05

DEN – Ranking Within the Customized PanelSecurity – Safe/secure feeling


Q7m. Based on your experience today, please rate this airport on each service item: Feeling of being safe and secure.

4.93

4.90

4.70

4.40

4.38

4.33

4.29

4.27

4.27

4.25

4.22

4.20

4.16

4.15

4.14

4.14

4.11

4.10

4.10

1-S

IN

2-IC

N

3-N

RT

4-H

EL

5-D

TW

6-M

SP

7-C

PH

8-S

AN

9-C

VG

10-D

FW

11-L

HR

12-D

EN

13-S

FO

14-Y

YZ

15-A

MS

16-C

LE

17-A

TL

18-S

EA

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.30


Finding Way


DEN – Ranking Within the Customized PanelFinding Way – Ease of finding way through airport


Q7n. Based on your experience today, please rate this airport on each service item: Ease of finding your way through airport.

4.86

4.81

4.55

4.42

4.40

4.40

4.32

4.30

4.27

4.23

4.21

4.20

4.18

4.16

4.14

4.02

3.94

3.90

3.89

1-S

IN

2-IC

N

3-N

RT

4-D

TW

5-C

VG

6-S

AN

7-D

EN

8-M

SP

9-C

PH

10-D

FW

11-S

FO

12-A

TL

13-S

EA

14-H

EL

15-L

HR

16-M

UC

17-A

MS

18-Y

YZ

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.25

DEN – Ranking Within the Customized PanelFinding Way – Flight info screens


Q7o. Based on your experience today, please rate this airport on each service item: Flight information screens.

4.89

4.86

4.55

4.44

4.43

4.37

4.35

4.28

4.26

4.24

4.24

4.24

4.23

4.21

4.21

4.07

4.06

4.04

4.01

1-IC

N

2-S

IN

3-N

RT

4-M

SP

5-D

EN

6-C

VG

7-D

TW

8-S

AN

9-C

PH

10-A

TL

11-S

EA

12-S

FO

13-L

HR

14-H

EL

15-D

FW

16-A

MS

17-Y

YZ

18-M

UC

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.29

DEN – Ranking Within the Customized PanelFinding Way – Walking distance inside terminal


Q7p. Based on your experience today, please rate this airport on each service item: Walking distance inside the terminal.

4.77

4.73

4.29

4.03

4.01

3.97

3.91

3.89

3.88

3.88

3.86

3.79

3.78

3.76

3.68

3.67

3.55

3.53

3.30

1-IC

N

2-S

IN

3-S

AN

4-C

VG

5-N

RT

6-S

FO

7-D

TW

8-H

EL

9-D

EN

10-D

FW

11-S

EA

12-M

SP

13-C

LE

14-A

TL

15-C

PH

16-L

HR

17-M

UC

18-Y

YZ

19-A

MS

Ave

rage

Ave

rage

All

Airp

orts

3.86

DEN – Ranking Within the Customized PanelFinding Way – Ease of connections


Q7q. Based on your experience today, please rate this airport on each service item: Ease of making connections with other flights.

4.89

4.82

4.51

4.47

4.27

4.24

4.24

4.19

4.19

4.16

4.15

4.07

4.07

4.05

4.02

3.96

3.72

3.72

3.66

1-IC

N

2-S

IN

3-N

RT

4-C

VG

5-S

AN

6-D

TW

7-C

LE

8-D

EN

9-H

EL

10-C

PH

11-A

TL

12-M

UC

13-S

EA

14-S

FO

15-D

FW

16-M

SP

17-L

HR

18-A

MS

19-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.08


Airport Facilities


DEN – Ranking Within the Customized PanelAirport Facilities – Courtesy of airport staff


Q7r. Based on your experience today, please rate this airport on each service item: Courtesy and helpfulness of airport staff (excluding check‐in, passport control and security).

4.91

4.88

4.71

4.38

4.36

4.36

4.33

4.31

4.29

4.25

4.22

4.22

4.20

4.19

4.17

4.16

4.12

4.05

4.04

1-IC

N

2-S

IN

3-N

RT

4-D

TW

5-S

AN

6-M

SP

7-D

EN

8-C

VG

9-D

FW

10-A

TL

11-L

HR

12-S

FO

13-H

EL

14-S

EA

15-C

PH

16-C

LE

17-Y

YZ

18-A

MS

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

4.30

DEN – Ranking Within the Customized PanelAirport Facilities – Eating facilities


Q7s. Based on your experience today, please rate this airport on each service item: Restaurant/Eating facilities.

4.72

4.68

4.23

4.15

4.07

4.02

4.02

3.98

3.95

3.90

3.88

3.81

3.80

3.76

3.76

3.75

3.75

3.73

3.66

1-IC

N

2-S

IN

3-N

RT

4-M

SP

5-A

TL

6-D

EN

7-D

FW

8-D

TW

9-C

PH

10-L

HR

11-C

VG

12-S

EA

13-H

EL

14-Y

YZ

15-S

FO

16-M

UC

17-S

AN

18-C

LE

19-A

MS

Ave

rage

Ave

rage

All

Airp

orts

3.96

DEN – Ranking Within the Customized PanelAirport Facilities – VFM: Eating facilities


Q7t. Based on your experience today, please rate this airport on each service item: Value for money of restaurant/eating facilities.

4.54

4.52

3.94

3.58

3.56

3.47

3.46

3.38

3.37

3.33

3.29

3.28

3.25

3.20

3.02

3.01

2.91

2.91

2.69

1-S

IN

2-IC

N

3-N

RT

4-C

VG

5-D

TW

6-M

SP

7-D

FW

8-A

TL

9-D

EN

10-L

HR

11-C

LE

12-S

AN

13-S

EA

14-Y

YZ

15-C

PH

16-S

FO

17-M

UC

18-A

MS

19-H

EL

Ave

rage

Ave

rage

All

Airp

orts

3.34

DEN – Ranking Within the Customized PanelAirport Facilities – Availability of bank/ATM/exchange


Q7u. Based on your experience today, please rate this airport on each service item: Availability of bank/ATM facilities/money changers.

4.78

4.77

4.51

3.95

3.95

3.93

3.89

3.81

3.80

3.78

3.77

3.76

3.76

3.73

3.71

3.68

3.63

3.60

3.51

1-IC

N

2-S

IN

3-N

RT

4-D

FW

5-C

VG

6-D

TW

7-LH

R

8-S

FO

9-D

EN

10-A

TL

11-C

PH

12-A

MS

13-Y

YZ

14-M

SP

15-H

EL

16-S

AN

17-S

EA

18-C

LE

19-M

UC

Ave

rage

Ave

rage

All

Airp

orts

3.92

DEN – Ranking Within the Customized PanelAirport Facilities – Shopping facilities


Q7v. Based on your experience today, please rate this airport on each service item: Shopping facilities.

4.83

4.82

4.39

4.14

4.11

3.96

3.94

3.91

3.89

3.86

3.86

3.83

3.74

3.72

3.69

3.67

3.64

3.55

3.49

1-S

IN

2-IC

N

3-N

RT

4-C

PH

5-M

SP

6-LH

R

7-D

TW

8-A

TL

9-D

FW

10-D

EN

11-S

EA

12-M

UC

13-H

EL

14-A

MS

15-C

VG

16-Y

YZ

17-S

FO

18-C

LE

19-S

AN

Ave

rage

Ave

rage

All

Airp

orts

3.96

DEN – Ranking Within the Customized PanelAirport Facilities – VFM: Shopping facilities


Q7w. Based on your experience today, please rate this airport on each service item: Value for money of shopping facilities.

4.77

4.52

4.21

3.41

3.39

3.35

3.34

3.33

3.27

3.24

3.24

3.17

3.13

3.08

3.07

3.03

3.00

2.92

2.92

1-IC

N

2-S

IN

3-N

RT

4-C

VG

5-D

TW

6-D

FW

7-A

TL

8-M

SP

9-D

EN

10-L

HR

11-S

EA

12-C

PH

13-S

AN

14-C

LE

15-Y

YZ

16-S

FO

17-M

UC

18-H

EL

19-A

MS

Ave

rage

Ave

rage

All

Airp

orts

3.36

DEN – Ranking Within the Customized PanelAirport Facilities – Internet access/WiFi


Q7x. Based on your experience today, please rate this airport on each service item: Internet access/Wi‐Fi.

4.82

4.61

4.37

4.15

4.08

4.00

4.00

3.98

3.89

3.87

3.77

3.77

3.73

3.72

3.69

3.53

3.51

3.37

3.15

1-IC

N

2-S

IN

3-N

RT

4-H

EL

5-D

EN

6-S

FO

7-C

VG

8-D

FW

9-C

LE

10-A

TL

11-S

EA

12-D

TW

13-Y

YZ

14-L

HR

15-A

MS

16-C

PH

17-M

SP

18-M

UC

19-S

AN

Ave

rage

Ave

rage

All

Airp

orts

3.90

DEN – Ranking Within the Customized PanelAirport Facilities – Business/Executive lounges


Q7y. Based on your experience today, please rate this airport on each service item: Business/Executive lounges.

4.90

4.82

4.40

4.33

4.04

4.03

4.00

3.91

3.90

3.85

3.82

3.81

3.80

3.79

3.73

3.66

3.64

3.48

3.34

1-IC

N

2-S

IN

3-N

RT

4-D

TW

5-D

FW

6-LH

R

7-M

SP

8-D

EN

9-A

TL

10-M

UC

11-Y

YZ

12-C

PH

13-H

EL

14-C

VG

15-S

FO

16-S

EA

17-A

MS

18-C

LE

19-S

AN

Ave

rage

Ave

rage

All

Airp

orts

4.02

DEN – Ranking Within the Customized PanelAirport Facilities – Availability of washrooms


Q7z. Based on your experience today, please rate this airport on each service item: Availability of washrooms/toilets.

4.95

4.87

4.68

4.35

4.33

4.31

4.27

4.22

4.19

4.16

4.15

4.15

4.09

4.09

4.06

3.94

3.93

3.92

3.86

1-IC

N

2-S

IN

3-N

RT

4-D

TW

5-C

VG

6-D

EN

7-M

SP

8-A

TL

9-D

FW

10-S

FO

11-S

AN

12-Y

YZ

13-S

EA

14-L

HR

15-C

LE

16-C

PH

17-M

UC

18-A

MS

19-H

EL

Ave

rage

Ave

rage

All

Airp

orts

4.21

DEN – Ranking Within the Customized PanelAirport Facilities – Cleanliness of washrooms


Q7aa. Based on your experience today, please rate this airport on each service item: Cleanliness of washrooms/toilets.

4.94

4.86

4.69

4.23

4.15

4.14

4.13

4.07

4.05

4.05

4.02

4.00

3.97

3.89

3.87

3.84

3.81

3.81

3.78

1-IC

N

2-S

IN

3-N

RT

4-C

VG

5-S

AN

6-D

TW

7-M

SP

8-D

EN

9-A

TL

10-L

HR

11-Y

YZ

12-D

FW

13-S

FO

14-M

UC

15-S

EA

16-C

LE

17-C

PH

18-H

EL

19-A

MS

Ave

rage

Ave

rage

All

Airp

orts

4.09

DEN – Ranking Within the Customized PanelAirport Facilities – Comfort of waiting/gate areas


Q7bb. Based on your experience today, please rate this airport on each service item: Comfort of waiting/gate areas.

4.93

4.84

4.49

4.14

4.11

4.05

4.05

3.99

3.97

3.93

3.92

3.91

3.79

3.75

3.73

3.70

3.60

3.45

3.39

1-IC

N

2-S

IN

3-N

RT

4-M

SP

5-C

VG

6-D

FW

7-D

TW

8-Y

YZ

9-S

FO

10-A

TL

11-D

EN

12-S

AN

13-C

LE

14-L

HR

15-S

EA

16-M

UC

17-C

PH

18-H

EL

19-A

MS

Ave

rage

Ave

rage

All

Airp

orts

3.93


Airport Environment


DEN – Ranking Within the Customized PanelAirport Environment – Terminal cleanliness


Q7cc. Based on your experience today, please rate this airport on each service item: Cleanliness of airport terminal.

4.98

4.95

4.78

4.42

4.40

4.38

4.29

4.28

4.27

4.25

4.23

4.22

4.22

4.19

4.12

4.04

4.04

3.97

3.93

1-IC

N

2-S

IN

3-N

RT

4-C

VG

5-M

SP

6-D

TW

7-D

EN

8-Y

YZ

9-LH

R

10-S

AN

11-S

FO

12-D

FW

13-M

UC

14-A

TL

15-H

EL

16-S

EA

17-C

PH

18-A

MS

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.29

DEN – Ranking Within the Customized PanelAirport Environment – Ambience of the airport


Q7dd. Based on your experience today, please rate this airport on each service item: Ambience of the airport.

4.96

4.91

4.61

4.28

4.24

4.14

4.12

4.07

4.04

4.03

4.02

4.02

4.00

3.99

3.96

3.90

3.89

3.72

3.50

1-IC

N

2-S

IN

3-N

RT

4-D

TW

5-M

SP

6-C

VG

7-D

EN

8-Y

YZ

9-S

FO

10-S

AN

11-C

PH

12-L

HR

13-D

FW

14-A

TL

15-M

UC

16-H

EL

17-S

EA

18-A

MS

19-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.09


Arrivals Services


DEN – Ranking Within the Customized PanelArrivals Services – Passport inspection


Q10a. Based on your experience today, please rate this airport on each service item: Passport/Personal ID inspection.

4.85

4.82

4.62

4.21

4.20

4.19

4.17

4.16

4.08

4.03

4.03

4.02

4.01

4.00

3.99

3.97

3.95

3.90

3.88

1-S

IN

2-IC

N

3-N

RT

4-D

FW

5-D

TW

6-C

VG

7-M

SP

8-S

AN

9-H

EL

10-Y

YZ

11-D

EN

12-A

TL

13-S

EA

14-C

LE

15-C

PH

16-M

UC

17-S

FO

18-A

MS

19-L

HR

Ave

rage

Ave

rage

All

Airp

orts

4.10

DEN – Ranking Within the Customized PanelArrivals Services – Baggage delivery speed


Q10b. Based on your experience today, please rate this airport on each service item: Speed of baggage delivery service.

4.79

4.70

4.35

4.08

3.94

3.90

3.88

3.84

3.82

3.82

3.78

3.73

3.72

3.68

3.65

3.59

3.51

3.44

3.34

1-S

IN

2-IC

N

3-N

RT

4-D

TW

5-M

SP

6-S

AN

7-A

TL

8-S

EA

9-D

FW

10-C

VG

11-C

LE

12-L

HR

13-D

EN

14-S

FO

15-H

EL

16-Y

YZ

17-A

MS

18-M

UC

19-C

PH

Ave

rage

Ave

rage

All

Airp

orts

3.85

DEN – Ranking Within the Customized PanelArrivals Services – Customs inspection


Q10c. Based on your experience today, please rate this airport on each service item: Customs inspection.

4.87

4.84

4.59

4.34

4.07

4.04

4.04

3.99

3.98

3.98

3.94

3.94

3.92

3.91

3.88

3.85

3.84

3.83

3.72

1-IC

N

2-S

IN

3-N

RT

4-D

TW

5-D

FW

6-C

VG

7-S

AN

8-H

EL

9-D

EN

10-Y

YZ

11-A

TL

12-S

EA

13-C

LE

14-M

SP

15-L

HR

16-M

UC

17-C

PH

18-S

FO

19-A

MS

Ave

rage

Ave

rage

All

Airp

orts

4.07

© 2015 ACI

DEN – Ranking Within North America


Q4 2015

60

DEN – Performance vs. Other Airports in North AmericaTotal Traffic


1.00

2.00

3.00

4.00

5.00Total

BusinessLeisure



Parking




Efficiency of staff









Eating facilities


Bank/ATM/exchange

Shopping facilities


Internet

Lounges







Best in class (NorthAmerica)Average (NorthAmerica)DEN


for DEN: n = 1018

61© 2015 ACI




4.62

4.50

4.48

4.47

4.47

4.47

4.45

4.42

4.40

4.40

4.38

4.38

4.37

4.37

4.37

4.36

4.36

4.34

4.30

1-P

WM

2-IN

D

3-Y

OW

4-G

RR

5-TP

A

6-JA

X

7-Y

TZ

8-Y

QB

9-A

US

10-D

AL

11-Y

YJ

12-S

JC

13-Y

XE

14-S

MF

15-S

AT

16-Y

HZ

17-E

LP

18-Y

EG

19-M

SP

Ave

rage

DEN – Ranking Within North AmericaOverall Satisfaction – Total



Ave

rage

All

Airp

orts

4.23

© 2015 ACI

4.29

4.29

4.27

4.27

4.27

4.27

4.25

4.23

4.21

4.18

4.18

4.14

4.13

4.12

4.11

4.11

4.08

4.07

4.04

4.03

3.95

3.84

20-B

NA

21-P

IT

22-S

LC

23-Y

WG

24-Y

LW

25-D

TW

26-C

VG

27-D

EN

28-Y

QR

29-S

AN

30-Y

YT

31-D

FW

32-A

TL

33-Y

YZ

34-C

MH

35-S

FO

36-B

OS

37-S

TL

38-S

EA

39-Y

UL

40-F

LL

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.23

4.22

4.21

4.21

4.20

4.19

4.15

4.13

4.08

4.07

4.07

4.05

4.04

4.03

4.00

3.99

3.95

3.94

3.93

3.93

3.92

3.91

3.72

20-M

SP

21-C

VG

22-S

LC

23-Y

WG

24-B

NA

25-D

EN

26-P

IT

27-Y

LW

28-A

TL

29-Y

YT

30-Y

QR

31-Y

YZ

32-S

FO

33-C

MH

34-D

FW

35-B

OS

36-S

TL

37-S

EA

38-F

LL

39-S

AN

40-Y

UL

41-C

LE

Ave

rage

DEN – Ranking Within North AmericaOverall Satisfaction – Business



4.53

4.48

4.48

4.47

4.46

4.43

4.39

4.38

4.38

4.38

4.37

4.37

4.34

4.33

4.33

4.32

4.30

4.27

4.26

1-P

WM

2-Y

OW

3-JA

X

4-G

RR

5-TP

A

6-IN

D

7-Y

QB

8-S

JC

9-Y

TZ

10-E

LP

11-Y

XE

12-Y

YJ

13-D

AL

14-S

AT

15-A

US

16-Y

EG

17-Y

HZ

18-S

MF

19-D

TW

Ave

rage

Ave

rage

All

Airp

orts

4.16

Ave

rage

All

Airp

orts

4.16

© 2015 ACI

DEN – Ranking Within North AmericaOverall Satisfaction – Leisure



4.66

4.58

4.54

4.50

4.48

4.48

4.48

4.47

4.46

4.45

4.44

4.44

4.42

4.41

4.41

4.39

4.38

4.38

4.38

1-P

WM

2-Y

TZ

3-IN

D

4-G

RR

5-TP

A

6-S

MF

7-JA

X

8-A

US

9-Y

OW

10-D

AL

11-S

AT

12-Y

QB

13-Y

HZ

14-Y

YJ

15-B

NA

16-S

JC

17-M

SP

18-Y

XE

19-P

IT

Ave

rage

Ave

rage

All

Airp

orts

4.28

4.38

4.37

4.34

4.34

4.33

4.32

4.30

4.29

4.28

4.28

4.27

4.24

4.22

4.21

4.19

4.18

4.15

4.15

4.13

4.09

3.94

3.94

20-Y

LW

21-Y

EG

22-Y

QR

23-Y

WG

24-E

LP

25-S

LC

26-S

AN

27-C

VG

28-D

TW

29-D

EN

30-Y

YT

31-C

MH

32-S

TL

33-D

FW

34-A

TL

35-B

OS

36-Y

YZ

37-S

FO

38-Y

UL

39-S

EA

40-F

LL

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.28

© 2015 ACI

DEN – Ranking Within North AmericaOverall Satisfaction – Other



4.61

4.57

4.57

4.44

4.44

4.43

4.41

4.41

4.39

4.37

4.37

4.35

4.35

4.34

4.34

4.34

4.30

4.30

4.29

1-P

WM

2-IN

D

3-Y

OW

4-Y

QB

5-D

AL

6-P

IT

7-TP

A

8-Y

LW

9-JA

X

10-E

LP

11-G

RR

12-S

JC

13-Y

WG

14-Y

XE

15-S

AN

16-Y

HZ

17-Y

EG

18-S

LC

19-D

TW

Ave

rage

Ave

rage

All

Airp

orts

4.23

4.29

4.28

4.27

4.26

4.26

4.26

4.25

4.20

4.20

4.19

4.18

4.18

4.17

4.12

4.10

4.08

4.08

4.07

4.06

4.00

3.97

3.93

20-S

MF

21-Y

TZ

22-A

US

23-D

EN

24-B

NA

25-C

VG

26-D

FW

27-Y

YZ

28-S

AT

29-Y

YJ

30-B

OS

31-Y

YT

32-S

FO

33-M

SP

34-A

TL

35-S

TL

36-Y

QR

37-S

EA

38-C

MH

39-F

LL

40-Y

UL

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.23

© 2015 ACI

DEN – Ranking Within North AmericaOverall Satisfaction – Leisure & Other



4.65

4.55

4.53

4.48

4.47

4.47

4.46

4.45

4.45

4.44

4.44

4.40

4.39

4.39

4.39

4.38

4.38

4.38

4.37

1-P

WM

2-IN

D

3-Y

TZ

4-Y

OW

5-G

RR

6-TP

A

7-JA

X

8-D

AL

9-A

US

10-S

MF

11-Y

QB

12-Y

HZ

13-S

AT

14-Y

YJ

15-P

IT

16-S

JC

17-Y

LW

18-B

NA

19-Y

XE

Ave

rage

Ave

rage

All

Airp

orts

4.28

4.36

4.35

4.34

4.34

4.32

4.31

4.30

4.29

4.28

4.27

4.26

4.22

4.21

4.19

4.18

4.17

4.16

4.15

4.10

4.09

3.95

3.94

20-M

SP

21-Y

EG

22-E

LP

23-Y

WG

24-S

LC

25-S

AN

26-Y

QR

27-C

VG

28-D

TW

29-D

EN

30-Y

YT

31-D

FW

32-C

MH

33-S

TL

34-B

OS

35-A

TL

36-Y

YZ

37-S

FO

38-Y

UL

39-S

EA

40-F

LL

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.28

© 2015 ACI


Access


DEN – Ranking Within North AmericaAccess – Ground transportation



4.42

4.32

4.31

4.30

4.29

4.27

4.25

4.24

4.24

4.23

4.22

4.22

4.18

4.18

4.15

4.15

4.15

4.14

4.13

1-S

LC

2-IN

D

3-C

VG

4-P

WM

5-M

SP

6-C

MH

7-JA

X

8-A

US

9-S

JC

10-Y

TZ

11-Y

HZ

12-T

PA

13-E

LP

14-B

NA

15-S

MF

16-D

AL

17-G

RR

18-S

FO

19-Y

OW

Ave

rage

Ave

rage

All

Airp

orts

4.09

4.11

4.10

4.09

4.08

4.07

4.05

4.04

4.04

4.02

4.02

4.02

4.00

3.99

3.98

3.97

3.94

3.94

3.92

3.89

3.86

3.84

3.79

20-S

AN

21-P

IT

22-D

EN

23-S

EA

24-Y

WG

25-Y

EG

26-D

TW

27-F

LL

28-S

TL

29-B

OS

30-Y

YJ

31-S

AT

32-A

TL

33-Y

QB

34-Y

QR

35-D

FW

36-Y

LW

37-Y

XE

38-Y

YT

39-Y

UL

40-Y

YZ

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.09

© 2015 ACI

DEN – Ranking Within North AmericaAccess – Parking



4.43

4.26

4.24

4.18

4.18

4.11

4.10

4.09

4.05

4.04

4.03

3.97

3.95

3.92

3.90

3.89

3.88

3.88

3.87

1-G

RR

2-A

US

3-P

WM

4-IN

D

5-JA

X

6-C

VG

7-S

JC

8-C

MH

9-Y

HZ

10-T

PA

11-B

NA

12-M

SP

13-Y

QB

14-E

LP

15-S

MF

16-Y

QR

17-Y

YJ

18-S

LC

19-D

TW

Ave

rage

Ave

rage

All

Airp

orts

3.82

3.87

3.86

3.84

3.82

3.79

3.78

3.77

3.76

3.75

3.66

3.62

3.60

3.55

3.55

3.55

3.54

3.53

3.47

3.38

3.36

3.32

3.16

20-Y

WG

21-S

FO

22-S

TL

23-P

IT

24-A

TL

25-Y

EG

26-Y

LW

27-D

AL

28-Y

XE

29-D

EN

30-Y

OW

31-S

AN

32-F

LL

33-Y

YZ

34-D

FW

35-Y

YT

36-S

EA

37-Y

TZ

38-Y

UL

39-C

LE

40-S

AT

41-B

OS

Ave

rage

Ave

rage

All

Airp

orts

3.82

© 2015 ACI

DEN – Ranking Within North AmericaAccess – VFM: Parking facilities



3.92

3.88

3.84

3.78

3.69

3.68

3.61

3.55

3.52

3.52

3.51

3.48

3.42

3.42

3.41

3.38

3.33

3.32

3.29

1-JA

X

2-E

LP

3-IN

D

4-P

WM

5-C

MH

6-G

RR

7-C

VG

8-A

US

9-TP

A

10-P

IT

11-Y

YJ

12-S

TL

13-B

NA

14-Y

HZ

15-S

MF

16-D

AL

17-S

JC

18-S

LC

19-Y

LW

Ave

rage

Ave

rage

All

Airp

orts

3.32

3.28

3.26

3.24

3.22

3.21

3.21

3.16

3.15

3.13

3.13

3.11

3.11

3.05

3.03

3.01

3.00

2.99

2.95

2.88

2.85

2.83

2.69

20-A

TL

21-Y

QR

22-S

AT

23-S

FO

24-D

TW

25-C

LE

26-F

LL

27-Y

QB

28-Y

WG

29-Y

EG

30-Y

XE

31-M

SP

32-D

EN

33-Y

OW

34-Y

YT

35-S

AN

36-D

FW

37-S

EA

38-Y

UL

39-Y

TZ

40-Y

YZ

41-B

OS

Ave

rage

Ave

rage

All

Airp

orts

3.32

© 2015 ACI

DEN – Ranking Within North AmericaAccess – Availability of baggage carts/trolleys


4.26

4.26

4.23

4.21

4.16

4.15

4.13

4.11

4.11

4.10

4.09

4.06

4.04

4.03

4.03

4.02

4.00

3.98

3.96

1-Y

QB

2-Y

HZ

3-S

JC

4-Y

OW

5-Y

YJ

6-Y

WG

7-Y

UL

8-Y

YZ

9-D

TW

10-M

SP

11-Y

EG

12-IN

D

13-Y

LW

14-E

LP

15-J

AX

16-Y

QR

17-S

LC

18-Y

YT

19-T

PA

Ave

rage

Ave

rage

All

Airp

orts

3.94

3.96

3.96

3.95

3.93

3.92

3.88

3.88

3.85

3.83

3.83

3.83

3.83

3.82

3.82

3.81

3.80

3.79

3.76

3.76

3.74

3.66

3.46

20-S

AT

21-G

RR

22-Y

XE

23-C

VG

24-P

WM

25-B

NA

26-S

MF

27-C

MH

28-A

TL

29-S

TL

30-A

US

31-P

IT

32-B

OS

33-S

FO

34-D

FW

35-D

EN

36-D

AL

37-F

LL

38-Y

TZ

39-S

AN

40-S

EA

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

3.94

© 2015 ACI


Check-in


DEN – Ranking Within North AmericaCheck-in – Check-in waiting time



4.72

4.60

4.55

4.55

4.55

4.54

4.50

4.48

4.46

4.45

4.44

4.42

4.41

4.41

4.40

4.40

4.40

4.40

4.36

1-P

WM

2-G

RR

3-Y

YJ

4-Y

QR

5-Y

TZ

6-Y

HZ

7-TP

A

8-S

JC

9-IN

D

10-J

AX

11-S

AT

12-Y

OW

13-S

AN

14-Y

EG

15-E

LP

16-Y

LW

17-Y

YT

18-S

MF

19-Y

XE

Ave

rage

Ave

rage

All

Airp

orts

4.31

4.34

4.33

4.33

4.32

4.32

4.31

4.31

4.31

4.31

4.28

4.26

4.25

4.25

4.24

4.23

4.19

4.12

4.12

4.11

4.09

4.06

3.92

20-D

AL

21-C

MH

22-P

IT

23-D

FW

24-S

TL

25-S

LC

26-M

SP

27-Y

QB

28-B

NA

29-B

OS

30-C

VG

31-Y

WG

32-Y

UL

33-D

EN

34-A

US

35-S

FO

36-S

EA

37-D

TW

38-A

TL

39-F

LL

40-C

LE

41-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.31

© 2015 ACI

DEN – Ranking Within North AmericaCheck-in – Efficiency of check-in staff



4.73

4.63

4.61

4.61

4.57

4.56

4.55

4.55

4.54

4.53

4.53

4.51

4.51

4.51

4.50

4.49

4.49

4.48

4.46

1-P

WM

2-Y

QR

3-Y

TZ

4-Y

HZ

5-Y

YJ

6-S

JC

7-Y

QB

8-TP

A

9-G

RR

10-S

AT

11-Y

YT

12-E

LP

13-Y

XE

14-Y

LW

15-IN

D

16-J

AX

17-P

IT

18-Y

EG

19-D

AL

Ave

rage

Ave

rage

All

Airp

orts

4.41

4.46

4.45

4.43

4.42

4.42

4.41

4.41

4.39

4.38

4.38

4.38

4.36

4.35

4.34

4.34

4.29

4.28

4.26

4.23

4.22

4.20

4.19

20-Y

OW

21-M

SP

22-Y

WG

23-S

AN

24-B

NA

25-S

MF

26-A

US

27-C

MH

28-S

LC

29-D

EN

30-S

TL

31-D

FW

32-C

VG

33-B

OS

34-Y

UL

35-S

FO

36-S

EA

37-F

LL

38-C

LE

39-D

TW

40-A

TL

41-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.41

© 2015 ACI

DEN – Ranking Within North AmericaCheck-in – Courtesy of check-in staff



4.71

4.64

4.64

4.59

4.59

4.58

4.56

4.55

4.53

4.53

4.53

4.52

4.52

4.52

4.51

4.51

4.50

4.50

4.49

1-P

WM

2-Y

QR

3-Y

HZ

4-Y

QB

5-Y

TZ

6-S

JC

7-TP

A

8-Y

YJ

9-G

RR

10-IN

D

11-Y

LW

12-Y

YT

13-Y

EG

14-S

AT

15-Y

XE

16-J

AX

17-Y

WG

18-E

LP

19-P

IT

Ave

rage

Ave

rage

All

Airp

orts

4.42

Ave

rage

All

Airp

orts

4.42

© 2015 ACI

4.47

4.45

4.45

4.44

4.43

4.43

4.42

4.41

4.40

4.40

4.38

4.37

4.36

4.35

4.34

4.32

4.31

4.28

4.25

4.25

4.24

4.22

20-B

NA

21-C

MH

22-Y

OW

23-D

AL

24-S

AN

25-A

US

26-S

MF

27-M

SP

28-D

EN

29-S

TL

30-Y

UL

31-C

VG

32-S

LC

33-B

OS

34-D

FW

35-S

EA

36-S

FO

37-C

LE

38-D

TW

39-F

LL

40-A

TL

41-Y

YZ

Ave

rage


Passport Control


DEN – Ranking Within North AmericaPassport Control – Inspection waiting time



4.69

4.65

4.56

4.54

4.48

4.46

4.44

4.38

4.38

4.36

4.36

4.35

4.33

4.33

4.31

4.31

4.31

4.30

4.29

1-P

WM

2-Y

TZ

3-Y

WG

4-G

RR

5-Y

YJ

6-S

AT

7-Y

YT

8-Y

OW

9-E

LP

10-S

MF

11-B

NA

12-Y

HZ

13-S

TL

14-S

AN

15-T

PA

16-Y

QB

17-D

FW

18-D

AL

19-Y

QR

Ave

rage

Ave

rage

All

Airp

orts

4.21

4.28

4.28

4.23

4.23

4.22

4.20

4.20

4.19

4.17

4.12

4.09

4.08

4.07

4.02

3.99

3.98

3.97

3.83

3.75

3.33

20-A

US

21-Y

EG

22-Y

XE

23-Y

UL

24-B

OS

25-S

LC

26-F

LL

27-C

VG

28-S

JC

29-Y

LW

30-D

TW

31-C

MH

32-S

FO

33-D

EN

34-A

TL

35-C

LE

36-S

EA

37-M

SP

38-Y

YZ

39-P

IT

Ave

rage

Ave

rage

All

Airp

orts

4.21

© 2015 ACI

DEN – Ranking Within North AmericaPassport Control – Courtesy of inspection staff



4.64

4.63

4.58

4.57

4.52

4.47

4.44

4.44

4.41

4.41

4.40

4.40

4.39

4.38

4.38

4.37

4.33

4.32

4.32

1-P

WM

2-Y

HZ

3-Y

TZ

4-Y

YJ

5-G

RR

6-Y

QB

7-Y

YT

8-Y

WG

9-S

AT

10-Y

EG

11-S

MF

12-B

NA

13-Y

QR

14-E

LP

15-T

PA

16-C

MH

17-S

TL

18-S

AN

19-A

US

Ave

rage

Ave

rage

All

Airp

orts

4.26

4.32

4.29

4.29

4.26

4.26

4.25

4.25

4.23

4.22

4.19

4.18

4.16

4.15

4.12

4.10

4.08

4.07

4.01

3.85

3.80

20-D

TW

21-Y

XE

22-D

AL

23-S

JC

24-C

VG

25-D

FW

26-S

LC

27-Y

UL

28-B

OS

29-Y

OW

30-F

LL

31-D

EN

32-Y

LW

33-C

LE

34-S

FO

35-M

SP

36-S

EA

37-A

TL

38-Y

YZ

39-P

IT

Ave

rage

Ave

rage

All

Airp

orts

4.26

© 2015 ACI


Security


DEN – Ranking Within North AmericaSecurity – Courtesy of security staff



4.58

4.50

4.50

4.40

4.37

4.36

4.36

4.36

4.35

4.35

4.35

4.35

4.34

4.34

4.33

4.33

4.33

4.32

4.29

1-P

WM

2-Y

HZ

3-G

RR

4-E

LP

5-IN

D

6-Y

YT

7-Y

OW

8-Y

QB

9-TP

A

10-S

AT

11-J

AX

12-Y

LW

13-P

IT

14-Y

YJ

15-S

MF

16-D

TW

17-B

NA

18-C

MH

19-D

AL

Ave

rage

Ave

rage

All

Airp

orts

4.22

4.29

4.28

4.24

4.24

4.22

4.22

4.21

4.21

4.21

4.20

4.19

4.13

4.11

4.11

4.10

4.10

4.06

4.02

4.01

3.98

3.96

3.96

20-Y

TZ

21-A

US

22-Y

XE

23-S

TL

24-S

JC

25-D

FW

26-S

AN

27-M

SP

28-Y

QR

29-C

VG

30-Y

EG

31-B

OS

32-F

LL

33-S

LC

34-Y

UL

35-D

EN

36-C

LE

37-Y

WG

38-S

FO

39-S

EA

40-A

TL

41-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.22

DEN – Ranking Within North AmericaSecurity – Thoroughness of inspection



4.57

4.52

4.46

4.45

4.44

4.42

4.41

4.40

4.40

4.40

4.38

4.38

4.37

4.37

4.35

4.34

4.34

4.34

4.33

1-P

WM

2-Y

HZ

3-G

RR

4-Y

QB

5-S

AT

6-Y

TZ

7-Y

YT

8-IN

D

9-E

LP

10-T

PA

11-Y

OW

12-Y

LW

13-P

IT

14-J

AX

15-Y

QR

16-B

NA

17-Y

YJ

18-D

TW

19-S

MF

Ave

rage

Ave

rage

All

Airp

orts

4.26

4.30

4.29

4.29

4.27

4.27

4.26

4.26

4.23

4.23

4.22

4.21

4.20

4.17

4.17

4.16

4.15

4.11

4.11

4.10

4.08

4.03

4.00

20-A

US

21-Y

XE

22-C

MH

23-M

SP

24-D

AL

25-S

AN

26-Y

EG

27-S

LC

28-S

JC

29-D

FW

30-C

VG

31-S

TL

32-B

OS

33-F

LL

34-Y

UL

35-Y

WG

36-D

EN

37-S

FO

38-C

LE

39-S

EA

40-Y

YZ

41-A

TL

Ave

rage

Ave

rage

All

Airp

orts

4.26

DEN – Ranking Within North AmericaSecurity – Security waiting time



4.62

4.59

4.41

4.40

4.39

4.37

4.36

4.34

4.31

4.31

4.29

4.27

4.26

4.25

4.25

4.23

4.23

4.18

4.16

1-P

WM

2-G

RR

3-S

AT

4-E

LP

5-Y

YT

6-JA

X

7-TP

A

8-S

MF

9-Y

TZ

10-IN

D

11-Y

HZ

12-B

NA

13-S

AN

14-D

AL

15-Y

OW

16-Y

YJ

17-P

IT

18-M

SP

19-S

TL

Ave

rage

Ave

rage

All

Airp

orts

4.13

4.15

4.14

4.14

4.12

4.12

4.12

4.11

4.10

4.10

4.10

4.09

4.09

4.09

4.08

3.96

3.94

3.89

3.84

3.80

3.77

3.73

3.72

20-A

US

21-D

FW

22-Y

QB

23-Y

XE

24-S

JC

25-Y

LW

26-Y

EG

27-C

MH

28-Y

QR

29-B

OS

30-D

TW

31-C

VG

32-F

LL

33-S

LC

34-Y

UL

35-S

FO

36-C

LE

37-D

EN

38-Y

WG

39-S

EA

40-Y

YZ

41-A

TL

Ave

rage

Ave

rage

All

Airp

orts

4.13

DEN – Ranking Within North AmericaSecurity – Safe/secure feeling



4.62

4.51

4.50

4.50

4.50

4.45

4.45

4.45

4.45

4.43

4.43

4.43

4.41

4.41

4.41

4.38

4.37

4.36

4.35

1-P

WM

2-G

RR

3-Y

QB

4-Y

HZ

5-Y

TZ

6-E

LP

7-Y

LW

8-Y

QR

9-Y

OW

10-Y

YJ

11-IN

D

12-Y

YT

13-T

PA

14-J

AX

15-S

AT

16-D

TW

17-Y

XE

18-A

US

19-Y

EG

Ave

rage

Ave

rage

All

Airp

orts

4.30

4.34

4.33

4.33

4.32

4.32

4.32

4.30

4.27

4.27

4.27

4.26

4.25

4.25

4.24

4.20

4.19

4.18

4.16

4.15

4.14

4.11

4.10

20-D

AL

21-B

NA

22-M

SP

23-P

IT

24-S

MF

25-S

JC

26-C

MH

27-S

AN

28-Y

WG

29-C

VG

30-S

TL

31-D

FW

32-Y

UL

33-S

LC

34-D

EN

35-B

OS

36-F

LL

37-S

FO

38-Y

YZ

39-C

LE

40-A

TL

41-S

EA

Ave

rage

Ave

rage

All

Airp

orts

4.30


Finding Way


DEN – Ranking Within North AmericaFinding Way – Ease of finding way through airport



4.70

4.66

4.65

4.63

4.60

4.59

4.58

4.58

4.58

4.58

4.54

4.53

4.52

4.52

4.50

4.50

4.50

4.49

4.49

1-G

RR

2-IN

D

3-JA

X

4-P

WM

5-Y

QB

6-Y

YJ

7-Y

YT

8-S

JC

9-Y

QR

10-E

LP

11-S

AT

12-D

AL

13-Y

OW

14-Y

HZ

15-Y

TZ

16-P

IT

17-A

US

18-S

MF

19-Y

LW

Ave

rage

Ave

rage

All

Airp

orts

4.37

4.49

4.48

4.48

4.45

4.44

4.43

4.42

4.40

4.40

4.40

4.32

4.30

4.30

4.24

4.23

4.22

4.21

4.20

4.18

4.04

3.90

3.89

20-T

PA

21-B

NA

22-S

LC

23-Y

EG

24-Y

XE

25-Y

WG

26-D

TW

27-C

VG

28-S

AN

29-S

TL

30-D

EN

31-C

MH

32-M

SP

33-F

LL

34-D

FW

35-B

OS

36-S

FO

37-A

TL

38-S

EA

39-Y

UL

40-Y

YZ

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.37

DEN – Ranking Within North AmericaFinding Way – Flight info screens



4.64

4.55

4.55

4.52

4.51

4.49

4.49

4.48

4.48

4.48

4.47

4.46

4.45

4.44

4.44

4.43

4.43

4.43

4.42

1-P

WM

2-IN

D

3-G

RR

4-Y

QR

5-TP

A

6-Y

HZ

7-S

JC

8-S

AT

9-Y

QB

10-J

AX

11-A

US

12-Y

YJ

13-D

AL

14-M

SP

15-Y

OW

16-P

IT

17-Y

YT

18-D

EN

19-Y

TZ

Ave

rage

Ave

rage

All

Airp

orts

4.34

4.42

4.41

4.40

4.40

4.39

4.38

4.38

4.37

4.36

4.35

4.28

4.26

4.24

4.24

4.24

4.23

4.21

4.21

4.20

4.09

4.06

4.01

20-E

LP

21-Y

XE

22-S

TL

23-Y

EG

24-S

MF

25-S

LC

26-B

NA

27-C

VG

28-Y

WG

29-D

TW

30-S

AN

31-Y

LW

32-A

TL

33-S

EA

34-S

FO

35-C

MH

36-B

OS

37-D

FW

38-F

LL

39-Y

UL

40-Y

YZ

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.34

DEN – Ranking Within North AmericaFinding Way – Walking distance inside terminal



4.63

4.62

4.59

4.59

4.56

4.53

4.48

4.47

4.47

4.45

4.45

4.45

4.44

4.43

4.43

4.41

4.40

4.34

4.34

1-G

RR

2-Y

QR

3-Y

QB

4-Y

YJ

5-Y

YT

6-S

AT

7-P

WM

8-Y

LW

9-TP

A

10-Y

XE

11-J

AX

12-Y

OW

13-Y

TZ

14-S

MF

15-E

LP

16-Y

HZ

17-D

AL

18-C

MH

19-Y

WG

Ave

rage

Ave

rage

All

Airp

orts

4.15

4.33

4.31

4.29

4.28

4.27

4.18

4.14

4.13

4.13

4.10

4.03

4.00

3.97

3.91

3.88

3.88

3.86

3.79

3.78

3.76

3.76

3.53

20-IN

D

21-A

US

22-S

AN

23-S

JC

24-S

TL

25-Y

EG

26-F

LL

27-P

IT

28-B

NA

29-S

LC

30-C

VG

31-B

OS

32-S

FO

33-D

TW

34-D

EN

35-D

FW

36-S

EA

37-M

SP

38-C

LE

39-Y

UL

40-A

TL

41-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.15

DEN – Ranking Within North AmericaFinding Way – Ease of connections



4.86

4.78

4.69

4.68

4.66

4.61

4.60

4.50

4.48

4.47

4.47

4.47

4.43

4.41

4.41

4.38

4.35

4.33

4.27

1-S

MF

2-P

WM

3-Y

OW

4-Y

YT

5-B

NA

6-D

AL

7-G

RR

8-S

AT

9-Y

TZ

10-P

IT

11-T

PA

12-C

VG

13-E

LP

14-S

TL

15-Y

HZ

16-C

MH

17-Y

EG

18-Y

QB

19-S

LC

Ave

rage

Ave

rage

All

Airp

orts

4.17

4.27

4.25

4.25

4.24

4.24

4.23

4.20

4.19

4.15

4.07

4.05

4.02

3.96

3.89

3.84

3.80

3.66

20-S

AN

21-IN

D

22-A

US

23-D

TW

24-C

LE

25-Y

LW

26-S

JC

27-D

EN

28-A

TL

29-S

EA

30-S

FO

31-D

FW

32-M

SP

33-F

LL

34-Y

UL

35-B

OS

36-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.17


Airport Facilities


DEN – Ranking Within North AmericaAirport Facilities – Courtesy of airport staff



4.65

4.59

4.53

4.51

4.51

4.50

4.49

4.48

4.47

4.47

4.47

4.47

4.46

4.45

4.44

4.43

4.42

4.42

4.42

1-P

WM

2-Y

HZ

3-G

RR

4-Y

QB

5-Y

TZ

6-S

JC

7-IN

D

8-S

AT

9-TP

A

10-J

AX

11-Y

QR

12-Y

OW

13-Y

LW

14-S

MF

15-Y

YJ

16-C

MH

17-B

NA

18-D

AL

19-S

LC

Ave

rage

Ave

rage

All

Airp

orts

4.34

4.40

4.38

4.38

4.38

4.36

4.36

4.36

4.35

4.33

4.33

4.32

4.31

4.29

4.26

4.25

4.22

4.22

4.20

4.19

4.16

4.15

4.12

20-E

LP

21-D

TW

22-Y

YT

23-P

IT

24-Y

EG

25-S

AN

26-M

SP

27-Y

XE

28-D

EN

29-A

US

30-S

TL

31-C

VG

32-D

FW

33-Y

WG

34-A

TL

35-B

OS

36-S

FO

37-Y

UL

38-S

EA

39-C

LE

40-F

LL

41-Y

YZ

Ave

rage

Ave

rage

All

Airp

orts

4.34

DEN – Ranking Within North AmericaAirport Facilities – Eating facilities



4.18

4.17

4.15

4.08

4.07

4.06

4.04

4.04

4.03

4.02

4.02

4.02

4.00

3.98

3.97

3.95

3.94

3.94

3.94

1-D

AL

2-IN

D

3-M

SP

4-A

US

5-A

TL

6-S

JC

7-P

WM

8-S

LC

9-P

IT

10-T

PA

11-D

EN

12-D

FW

13-B

NA

14-D

TW

15-S

AT

16-S

MF

17-Y

HZ

18-E

LP

19-Y

EG

Ave

rage

Ave

rage

All

Airp

orts

3.87

3.92

3.92

3.92

3.88

3.87

3.87

3.84

3.82

3.82

3.81

3.80

3.76

3.76

3.76

3.75

3.75

3.73

3.55

3.47

3.47

3.45

3.25

20-Y

QB

21-C

MH

22-J

AX

23-C

VG

24-Y

XE

25-Y

OW

26-Y

LW

27-G

RR

28-Y

YJ

29-S

EA

30-S

TL

31-Y

UL

32-Y

YZ

33-S

FO

34-B

OS

35-S

AN

36-C

LE

37-Y

TZ

38-F

LL

39-Y

WG

40-Y

QR

41-Y

YT

Ave

rage

Ave

rage

All

Airp

orts

3.87

DEN – Ranking Within North AmericaAirport Facilities – VFM: Eating facilities



3.75

3.75

3.73

3.66

3.65

3.64

3.60

3.60

3.59

3.58

3.58

3.56

3.54

3.54

3.53

3.53

3.52

3.51

3.51

1-Y

LW

2-IN

D

3-E

LP

4-P

WM

5-P

IT

6-Y

XE

7-S

LC

8-D

AL

9-Y

YJ

10-C

VG

11-S

AT

12-D

TW

13-C

MH

14-T

PA

15-Y

HZ

16-B

NA

17-J

AX

18-A

US

19-Y

QB

Ave

rage

Ave

rage

All

Airp

orts

3.39

3.47

3.46

3.45

3.44

3.43

3.42

3.42

3.42

3.38

3.37

3.37

3.33

3.32

3.29

3.28

3.25

3.22

3.20

3.07

3.02

3.01

3.01

20-M

SP

21-D

FW

22-Y

OW

23-G

RR

24-Y

TZ

25-Y

EG

26-S

JC

27-S

MF

28-A

TL

29-D

EN

30-B

OS

31-Y

QR

32-S

TL

33-C

LE

34-S

AN

35-S

EA

36-Y

WG

37-Y

YZ

38-F

LL

39-Y

UL

40-Y

YT

41-S

FO

Ave

rage

Ave

rage

All

Airp

orts

3.39

DEN – Ranking Within North AmericaAirport Facilities – Availability of bank/ATM/exchange



4.24

4.14

4.10

4.01

4.00

3.95

3.95

3.94

3.94

3.93

3.93

3.91

3.91

3.90

3.89

3.89

3.88

3.88

3.87

1-JA

X

2-G

RR

3-IN

D

4-E

LP

5-S

LC

6-D

FW

7-C

VG

8-Y

EG

9-TP

A

10-D

TW

11-D

AL

12-B

OS

13-Y

QB

14-Y

YJ

15-C

MH

16-S

AT

17-S

JC

18-Y

HZ

19-A

US

Ave

rage

Ave

rage

All

Airp

orts

3.81

3.85

3.84

3.81

3.80

3.80

3.78

3.76

3.76

3.75

3.73

3.68

3.67

3.67

3.65

3.65

3.63

3.60

3.60

3.56

3.54

3.54

3.49

20-S

MF

21-P

IT

22-S

FO

23-Y

OW

24-D

EN

25-A

TL

26-B

NA

27-Y

YZ

28-P

WM

29-M

SP

30-S

AN

31-Y

XE

32-S

TL

33-Y

QR

34-Y

YT

35-S

EA

36-C

LE

37-Y

LW

38-Y

UL

39-Y

WG

40-F

LL

41-Y

TZ

Ave

rage

Ave

rage

All

Airp

orts

3.81

DEN – Ranking Within North AmericaAirport Facilities – Shopping facilities



4.11

4.06

3.97

3.94

3.91

3.91

3.89

3.87

3.87

3.86

3.86

3.85

3.82

3.80

3.80

3.78

3.76

3.73

3.71

1-M

SP

2-P

IT

3-D

AL

4-D

TW

5-A

TL

6-S

LC

7-D

FW

8-A

US

9-S

AT

10-D

EN

11-S

EA

12-IN

D

13-J

AX

14-B

NA

15-S

JC

16-T

PA

17-E

LP

18-Y

EG

19-S

MF

Ave

rage

Ave

rage

All

Airp

orts

3.67

3.70

3.69

3.67

3.66

3.64

3.63

3.63

3.59

3.57

3.57

3.55

3.55

3.55

3.49

3.42

3.41

3.37

3.35

3.27

3.13

2.72

2.27

20-P

WM

21-C

VG

22-Y

YZ

23-G

RR

24-S

FO

25-Y

QB

26-Y

UL

27-C

MH

28-Y

OW

29-Y

HZ

30-C

LE

31-S

TL

32-B

OS

33-S

AN

34-Y

YJ

35-Y

XE

36-Y

WG

37-F

LL

38-Y

LW

39-Y

QR

40-Y

YT

41-Y

TZ

Ave

rage

Ave

rage

All

Airp

orts

3.67

DEN – Ranking Within North AmericaAirport Facilities – VFM: Shopping facilities



3.50

3.46

3.43

3.42

3.41

3.39

3.39

3.39

3.37

3.36

3.36

3.35

3.35

3.35

3.35

3.34

3.33

3.32

3.31

1-D

AL

2-P

IT

3-TP

A

4-S

AT

5-C

VG

6-D

TW

7-A

US

8-S

LC

9-P

WM

10-J

AX

11-E

LP

12-S

JC

13-C

MH

14-D

FW

15-IN

D

16-A

TL

17-M

SP

18-Y

XE

19-Y

QB

Ave

rage

Ave

rage

All

Airp

orts

3.23

3.28

3.27

3.26

3.24

3.24

3.24

3.23

3.18

3.15

3.14

3.13

3.11

3.10

3.10

3.09

3.08

3.07

3.04

3.03

2.99

2.75

2.69

20-Y

EG

21-D

EN

22-B

NA

23-Y

LW

24-S

EA

25-Y

HZ

26-Y

OW

27-S

MF

28-B

OS

29-Y

YJ

30-S

AN

31-Y

WG

32-S

TL

33-Y

UL

34-G

RR

35-C

LE

36-Y

YZ

37-Y

QR

38-S

FO

39-F

LL

40-Y

TZ

41-Y

YT

Ave

rage

Ave

rage

All

Airp

orts

3.23

DEN – Ranking Within North AmericaAirport Facilities – Internet access/WiFi



4.60

4.47

4.40

4.31

4.27

4.24

4.23

4.21

4.17

4.16

4.15

4.15

4.14

4.10

4.09

4.08

4.00

4.00

3.98

1-Y

TZ

2-Y

QB

3-Y

OW

4-TP

A

5-Y

HZ

6-P

WM

7-Y

XE

8-Y

QR

9-Y

WG

10-S

LC

11-J

AX

12-IN

D

13-G

RR

14-S

JC

15-E

LP

16-D

EN

17-S

FO

18-C

VG

19-D

FW

Ave

rage

Ave

rage

All

Airp

orts

3.89

3.89

3.88

3.87

3.86

3.86

3.82

3.80

3.78

3.77

3.77

3.73

3.73

3.71

3.68

3.51

3.45

3.44

3.35

3.34

3.21

3.15

2.84

20-C

LE

21-S

AT

22-A

TL

23-S

MF

24-F

LL

25-Y

EG

26-C

MH

27-Y

YT

28-S

EA

29-D

TW

30-Y

UL

31-Y

YZ

32-Y

YJ

33-Y

LW

34-M

SP

35-D

AL

36-P

IT

37-A

US

38-B

OS

39-B

NA

40-S

AN

41-S

TL

Ave

rage

Ave

rage

All

Airp

orts

3.89

DEN – Ranking Within North AmericaAirport Facilities – Business/Executive lounges



4.33

4.23

4.09

4.08

4.08

4.04

4.00

4.00

4.00

3.93

3.91

3.90

3.89

3.87

3.83

3.82

3.79

3.79

3.73

1-D

TW

2-Y

QB

3-Y

TZ

4-JA

X

5-Y

OW

6-D

FW

7-S

LC

8-M

SP

9-TP

A

10-Y

EG

11-D

EN

12-A

TL

13-E

LP

14-S

JC

15-IN

D

16-Y

YZ

17-Y

WG

18-C

VG

19-S

FO

Ave

rage

Ave

rage

All

Airp

orts

3.79

3.71

3.71

3.70

3.66

3.63

3.63

3.56

3.53

3.50

3.48

3.47

3.44

3.44

3.42

3.34

3.30

3.21

20-A

US

21-D

AL

22-P

WM

23-S

EA

24-G

RR

25-B

OS

26-Y

HZ

27-B

NA

28-F

LL

29-C

LE

30-Y

UL

31-Y

YT

32-P

IT

33-Y

QR

34-S

AN

35-S

AT

36-S

TL

Ave

rage

Ave

rage

All

Airp

orts

3.79

DEN – Ranking Within North AmericaAirport Facilities – Availability of washrooms



4.54

4.51

4.50

4.49

4.48

4.47

4.45

4.43

4.43

4.39

4.37

4.37

4.35

4.35

4.35

4.34

4.33

4.33

4.31

1-Y

OW

2-P

WM

3-Y

QB

4-IN

D

5-G

RR

6-JA

X

7-TP

A

8-E

LP

9-S

MF

10-Y

XE

11-S

JC

12-Y

EG

13-Y

YJ

14-D

TW

15-P

IT

16-B

NA

17-C

VG

18-Y

QR

19-D

EN

Ave

rage

Ave

rage

All

Airp

orts

4.26

4.29

4.29

4.29

4.28

4.27

4.27

4.26

4.26

4.26

4.24

4.22

4.19

4.16

4.15

4.15

4.15

4.14

4.11

4.09

4.06

4.05

4.00

20-Y

TZ

21-Y

WG

22-Y

HZ

23-D

AL

24-S

LC

25-M

SP

26-A

US

27-Y

LW

28-S

AT

29-C

MH

30-A

TL

31-D

FW

32-S

FO

33-B

OS

34-S

AN

35-Y

YZ

36-S

TL

37-Y

YT

38-S

EA

39-C

LE

40-Y

UL

41-F

LL

Ave

rage

Ave

rage

All

Airp

orts

4.26

DEN – Ranking Within North AmericaAirport Facilities – Cleanliness of washrooms



4.54

4.52

4.50

4.44

4.43

4.41

4.40

4.35

4.34

4.33

4.33

4.32

4.31

4.31

4.27

4.27

4.26

4.26

4.26

1-P

WM

2-Y

QB

3-Y

OW

4-JA

X

5-IN

D

6-E

LP

7-Y

XE

8-Y

EG

9-G

RR

10-S

MF

11-Y

YJ

12-B

NA

13-S

JC

14-T

PA

15-A

US

16-Y

QR

17-S

AT

18-Y

HZ

19-C

MH

Ave

rage

Ave

rage

All

Airp

orts

4.14

4.24

4.23

4.21

4.21

4.19

4.15

4.15

4.14

4.13

4.09

4.07

4.05

4.05

4.04

4.02

4.00

3.97

3.96

3.87

3.86

3.86

3.84

20-Y

WG

21-C

VG

22-S

LC

23-Y

LW

24-P

IT

25-D

AL

26-S

AN

27-D

TW

28-M

SP

29-Y

TZ

30-D

EN

31-Y

YT

32-A

TL

33-S

TL

34-Y

YZ

35-D

FW

36-S

FO

37-B

OS

38-S

EA

39-F

LL

40-Y

UL

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.14

DEN – Ranking Within North AmericaAirport Facilities – Comfort of waiting/gate areas



4.37

4.36

4.34

4.33

4.31

4.31

4.27

4.27

4.26

4.25

4.21

4.19

4.18

4.17

4.17

4.15

4.14

4.13

4.12

1-Y

OW

2-Y

XE

3-Y

TZ

4-P

WM

5-Y

QB

6-IN

D

7-JA

X

8-G

RR

9-E

LP

10-S

MF

11-S

JC

12-D

AL

13-T

PA

14-Y

YJ

15-Y

EG

16-Y

QR

17-M

SP

18-S

AT

19-A

US

Ave

rage

Ave

rage

All

Airp

orts

4.04

4.11

4.05

4.05

4.05

4.03

4.03

4.00

4.00

3.99

3.99

3.97

3.95

3.93

3.92

3.91

3.88

3.88

3.85

3.85

3.79

3.78

3.73

20-C

VG

21-D

FW

22-Y

LW

23-D

TW

24-Y

HZ

25-Y

WG

26-C

MH

27-S

LC

28-B

NA

29-Y

YZ

30-S

FO

31-P

IT

32-A

TL

33-D

EN

34-S

AN

35-B

OS

36-Y

UL

37-Y

YT

38-S

TL

39-C

LE

40-F

LL

41-S

EA

Ave

rage

Ave

rage

All

Airp

orts

4.04


Airport Environment


DEN – Ranking Within North AmericaAirport Environment – Terminal cleanliness



4.69

4.65

4.64

4.58

4.54

4.53

4.51

4.50

4.49

4.49

4.48

4.47

4.47

4.45

4.43

4.42

4.41

4.41

4.40

1-P

WM

2-Y

OW

3-Y

QB

4-Y

XE

5-IN

D

6-JA

X

7-Y

EG

8-S

JC

9-S

MF

10-E

LP

11-Y

YJ

12-G

RR

13-T

PA

14-Y

WG

15-A

US

16-C

VG

17-S

AT

18-Y

HZ

19-M

SP

Ave

rage

Ave

rage

All

Airp

orts

4.31

4.40

4.38

4.36

4.34

4.33

4.33

4.29

4.29

4.28

4.28

4.25

4.25

4.23

4.22

4.19

4.19

4.17

4.15

4.11

4.05

4.04

3.93

20-D

AL

21-D

TW

22-B

NA

23-Y

QR

24-S

LC

25-P

IT

26-Y

YT

27-D

EN

28-Y

YZ

29-Y

LW

30-S

AN

31-Y

TZ

32-S

FO

33-D

FW

34-A

TL

35-Y

UL

36-C

MH

37-B

OS

38-S

TL

39-F

LL

40-S

EA

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.31

DEN – Ranking Within North AmericaAirport Environment – Ambience of the airport



4.48

4.43

4.41

4.40

4.40

4.34

4.34

4.33

4.32

4.32

4.29

4.28

4.28

4.28

4.28

4.28

4.27

4.24

4.20

1-P

WM

2-Y

OW

3-Y

QB

4-IN

D

5-Y

XE

6-S

JC

7-D

AL

8-JA

X

9-Y

YJ

10-T

PA

11-A

US

12-S

MF

13-E

LP

14-Y

TZ

15-D

TW

16-Y

EG

17-G

RR

18-M

SP

19-Y

WG

Ave

rage

Ave

rage

All

Airp

orts

4.09

4.16

4.14

4.14

4.12

4.12

4.09

4.07

4.04

4.03

4.03

4.03

4.02

4.00

3.99

3.98

3.96

3.90

3.89

3.87

3.78

3.74

3.50

20-S

AT

21-Y

HZ

22-C

VG

23-B

NA

24-D

EN

25-S

LC

26-Y

YZ

27-S

FO

28-P

IT

29-S

AN

30-Y

QR

31-Y

LW

32-D

FW

33-A

TL

34-Y

YT

35-Y

UL

36-B

OS

37-S

EA

38-C

MH

39-S

TL

40-F

LL

41-C

LE

Ave

rage

Ave

rage

All

Airp

orts

4.09


Arrivals Services


DEN – Ranking Within North AmericaArrivals Services – Passport inspection



4.52

4.50

4.39

4.37

4.36

4.34

4.32

4.29

4.29

4.27

4.27

4.26

4.24

4.22

4.22

4.22

4.21

4.20

4.19

1-P

WM

2-B

NA

3-TP

A

4-Y

TZ

5-P

IT

6-S

JC

7-G

RR

8-S

AT

9-E

LP

10-Y

OW

11-Y

YJ

12-Y

QB

13-Y

HZ

14-Y

LW

15-S

MF

16-A

US

17-D

FW

18-D

TW

19-C

VG

Ave

rage

Ave

rage

All

Airp

orts

4.14

4.19

4.17

4.17

4.16

4.16

4.14

4.13

4.12

4.11

4.09

4.08

4.03

4.03

4.02

4.01

4.00

4.00

3.98

3.98

3.95

20-S

LC

21-D

AL

22-M

SP

23-S

TL

24-S

AN

25-Y

EG

26-C

MH

27-Y

YT

28-F

LL

29-Y

XE

30-Y

QR

31-Y

YZ

32-D

EN

33-A

TL

34-S

EA

35-C

LE

36-Y

WG

37-B

OS

38-Y

UL

39-S

FO

Ave

rage

Ave

rage

All

Airp

orts

4.14

DEN – Ranking Within North AmericaArrivals Services – Baggage delivery speed



4.33

4.23

4.14

4.13

4.12

4.11

4.09

4.08

4.06

4.06

4.02

4.02

4.01

4.00

3.99

3.97

3.94

3.92

3.90

1-Y

TZ

2-IN

D

3-TP

A

4-Y

YJ

5-S

JC

6-JA

X

7-S

AT

8-D

TW

9-B

NA

10-Y

QB

11-E

LP

12-Y

QR

13-Y

OW

14-Y

LW

15-S

LC

16-G

RR

17-M

SP

18-Y

HZ

19-S

AN

Ave

rage

Ave

rage

All

Airp

orts

3.85

3.88

3.86

3.84

3.84

3.83

3.82

3.82

3.81

3.80

3.79

3.79

3.78

3.77

3.72

3.72

3.68

3.67

3.65

3.60

3.59

3.58

3.55

20-A

TL

21-S

MF

22-S

EA

23-P

WM

24-Y

XE

25-D

FW

26-C

VG

27-C

MH

28-A

US

29-Y

WG

30-D

AL

31-C

LE

32-F

LL

33-Y

EG

34-D

EN

35-S

FO

36-Y

UL

37-P

IT

38-S

TL

39-Y

YZ

40-Y

YT

41-B

OS

Ave

rage

Ave

rage

All

Airp

orts

3.85

DEN – Ranking Within North AmericaArrivals Services – Customs inspection



5.00

4.34

4.29

4.28

4.27

4.26

4.26

4.25

4.22

4.21

4.16

4.14

4.13

4.10

4.10

4.07

4.07

4.05

4.04

1-B

NA

2-D

TW

3-P

WM

4-G

RR

5-S

AT

6-Y

TZ

7-TP

A

8-P

IT

9-S

JC

10-E

LP

11-S

LC

12-Y

OW

13-Y

YJ

14-Y

QB

15-Y

LW

16-C

MH

17-D

FW

18-Y

HZ

19-S

MF

Ave

rage

Ave

rage

All

Airp

orts

4.01

4.04

4.04

4.04

4.00

3.98

3.98

3.98

3.97

3.97

3.96

3.94

3.94

3.92

3.91

3.88

3.84

3.83

3.81

3.72

3.67

20-C

VG

21-S

AN

22-D

AL

23-S

TL

24-D

EN

25-Y

EG

26-Y

YZ

27-F

LL

28-Y

QR

29-Y

YT

30-A

TL

31-S

EA

32-C

LE

33-M

SP

34-Y

XE

35-Y

UL

36-S

FO

37-Y

WG

38-B

OS

39-A

US

Ave

rage

Ave

rage

All

Airp

orts

4.01

© 2015 ACI

DEN – Ranking Among Airports of >40M


Q4 2015

109

DEN – Performance vs. Other Airports of >40M Total Traffic


1.00

2.00

3.00

4.00

5.00Total

BusinessLeisure



Parking




Efficiency of staff









Eating facilities


Bank/ATM/exchange

Shopping facilities


Internet

Lounges







Best in class (>40M)Average (>40M)DEN


for DEN: n = 1018

110© 2015 ACI




DEN – Ranking Among Airports of >40MOverall Satisfaction – Total



5.00

4.98

4.98

4.98

4.96

4.86

4.63

4.52

4.23

4.23

4.14

4.13

4.13

4.11

3.95

3.93

3.80

3.79

3.61

3.40

1-S

IN

2-P

VG

3-IC

N

4-P

EK

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-D

EN

11-D

FW

12-A

TL

13-L

HR

14-S

FO

15-A

MS

16-IS

T

17-M

AD

18-C

DG

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.23

© 2015 ACI

DEN – Ranking Among Airports of >40MOverall Satisfaction – Business



5.00

4.98

4.98

4.98

4.97

4.84

4.49

4.31

4.23

4.15

4.07

4.07

4.03

3.99

3.83

3.79

3.71

3.68

3.66

3.31

1-S

IN

2-P

VG

3-IC

N

4-P

EK

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-D

EN

11-L

HR

12-A

TL

13-S

FO

14-D

FW

15-A

MS

16-IS

T

17-F

RA

18-C

DG

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.13

© 2015 ACI

DEN – Ranking Among Airports of >40MOverall Satisfaction – Leisure



5.00

4.99

4.99

4.99

4.94

4.86

4.66

4.56

4.28

4.25

4.21

4.19

4.16

4.15

4.01

3.86

3.84

3.83

3.54

3.44

1-S

IN

2-IC

N

3-P

EK

4-P

VG

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

EN

10-D

XB

11-D

FW

12-A

TL

13-L

HR

14-S

FO

15-A

MS

16-IS

T

17-C

DG

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.26

© 2015 ACI

DEN – Ranking Among Airports of >40MOverall Satisfaction – Other



5.00

4.98

4.97

4.96

4.96

4.89

4.60

4.57

4.26

4.25

4.21

4.17

4.16

4.10

4.10

4.01

3.93

3.86

3.63

3.45

1-S

IN

2-P

EK

3-P

VG

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

EN

10-D

FW

11-D

XB

12-S

FO

13-L

HR

14-A

TL

15-IS

T

16-A

MS

17-M

AD

18-C

DG

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.31

© 2015 ACI

DEN – Ranking Among Airports of >40MOverall Satisfaction – Leisure & Other



5.00

4.99

4.98

4.98

4.95

4.87

4.65

4.56

4.27

4.23

4.22

4.17

4.16

4.15

4.01

3.97

3.85

3.84

3.55

3.45

1-S

IN

2-P

EK

3-P

VG

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

EN

10-D

XB

11-D

FW

12-A

TL

13-L

HR

14-S

FO

15-A

MS

16-IS

T

17-M

AD

18-C

DG

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.27

© 2015 ACI


Access


DEN – Ranking Among Airports of >40MAccess – Ground transportation



4.96

4.84

4.82

4.73

4.71

4.62

4.57

4.29

4.17

4.14

4.09

4.08

4.06

3.99

3.94

3.81

3.79

3.74

3.74

2.90

1-P

VG

2-IC

N

3-S

IN

4-P

EK

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-S

FO

11-D

EN

12-A

MS

13-L

HR

14-A

TL

15-D

FW

16-IS

T

17-M

AD

18-F

RA

19-C

DG

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.18

© 2015 ACI

DEN – Ranking Among Airports of >40MAccess – Parking



4.93

4.79

4.68

4.63

4.52

4.48

4.15

4.09

3.95

3.91

3.86

3.86

3.79

3.69

3.66

3.56

3.55

3.38

3.31

2.71

1-P

VG

2-P

EK

3-IC

N

4-S

IN

5-B

KK

6-C

AN

7-H

KG

8-K

UL

9-D

XB

10-L

HR

11-S

FO

12-IS

T

13-A

TL

14-A

MS

15-D

EN

16-C

DG

17-D

FW

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.88

© 2015 ACI

DEN – Ranking Among Airports of >40MAccess – VFM: Parking facilities



4.86

4.70

4.48

4.47

4.36

4.29

3.80

3.73

3.67

3.43

3.28

3.22

3.05

3.02

2.99

2.89

2.79

2.44

2.36

2.33

1-P

VG

2-P

EK

3-S

IN

4-B

KK

5-IC

N

6-C

AN

7-H

KG

8-K

UL

9-IS

T

10-D

XB

11-A

TL

12-S

FO

13-D

EN

14-L

HR

15-D

FW

16-A

MS

17-M

AD

18-F

RA

19-C

DG

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.29

© 2015 ACI

DEN – Ranking Among Airports of >40MAccess – Availability of baggage carts/trolleys


Q7d. Based on your experience today, please rate this airport on each service item: Availability of baggage carts/trolleys.

4.92

4.92

4.88

4.81

4.77

4.60

4.54

4.28

4.26

4.04

3.96

3.83

3.82

3.81

3.80

3.80

3.77

3.53

3.46

3.11

1-P

EK

2-P

VG

3-S

IN

4-IC

N

5-H

KG

6-C

AN

7-B

KK

8-K

UL

9-D

XB

10-L

HR

11-A

MS

12-A

TL

13-S

FO

14-D

FW

15-D

EN

16-C

DG

17-IS

T

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.18

© 2015 ACI


Check-in


DEN – Ranking Among Airports of >40MCheck-in – Check-in waiting time



4.98

4.89

4.84

4.71

4.66

4.65

4.55

4.32

4.24

4.19

4.15

4.13

4.11

4.11

3.97

3.96

3.94

3.73

3.70

3.05

1-P

VG

2-P

EK

3-S

IN

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

FW

9-D

EN

10-S

FO

11-L

HR

12-K

UL

13-A

TL

14-D

XB

15-A

MS

16-F

RA

17-C

DG

18-M

AD

19-IS

T

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.23

© 2015 ACI

DEN – Ranking Among Airports of >40MCheck-in – Efficiency of check-in staff



4.92

4.91

4.88

4.86

4.75

4.73

4.55

4.38

4.36

4.32

4.29

4.22

4.20

4.18

4.11

4.11

3.92

3.89

3.84

3.11

1-P

EK

2-P

VG

3-S

IN

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

EN

9-D

FW

10-L

HR

11-S

FO

12-D

XB

13-A

TL

14-K

UL

15-C

DG

16-A

MS

17-F

RA

18-M

AD

19-IS

T

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.32

© 2015 ACI

DEN – Ranking Among Airports of >40MCheck-in – Courtesy of check-in staff



4.92

4.92

4.88

4.87

4.74

4.69

4.57

4.40

4.34

4.33

4.31

4.24

4.24

4.21

4.18

4.13

3.92

3.89

3.83

3.28

1-P

VG

2-P

EK

3-S

IN

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

EN

9-D

FW

10-L

HR

11-S

FO

12-K

UL

13-A

TL

14-D

XB

15-A

MS

16-C

DG

17-F

RA

18-M

AD

19-IS

T

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.34

© 2015 ACI


Passport Control


DEN – Ranking Among Airports of >40MPassport Control – Inspection waiting time



4.95

4.87

4.84

4.81

4.62

4.61

4.36

4.31

4.22

4.18

4.13

4.07

4.02

3.99

3.97

3.97

3.93

3.91

3.68

3.14

1-P

VG

2-S

IN

3-P

EK

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

FW

9-K

UL

10-L

HR

11-D

XB

12-S

FO

13-D

EN

14-A

TL

15-M

AD

16-C

DG

17-A

MS

18-F

RA

19-IS

T

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.18

© 2015 ACI

DEN – Ranking Among Airports of >40MPassport Control – Courtesy of inspection staff



4.91

4.90

4.87

4.85

4.64

4.61

4.42

4.25

4.19

4.16

4.16

4.14

4.10

4.05

4.01

3.93

3.79

3.73

3.73

3.25

1-P

VG

2-P

EK

3-S

IN

4-IC

N

5-H

KG

6-C

AN

7-B

KK

8-D

FW

9-K

UL

10-L

HR

11-D

EN

12-D

XB

13-S

FO

14-A

MS

15-A

TL

16-C

DG

17-F

RA

18-IS

T

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.18

© 2015 ACI


Security


DEN – Ranking Among Airports of >40MSecurity – Courtesy of security staff



4.95

4.92

4.90

4.83

4.70

4.61

4.52

4.27

4.22

4.22

4.10

4.03

4.01

3.99

3.96

3.89

3.83

3.79

3.66

3.31

1-P

VG

2-P

EK

3-S

IN

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-D

FW

11-D

EN

12-L

HR

13-S

FO

14-A

MS

15-A

TL

16-C

DG

17-IS

T

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.19

DEN – Ranking Among Airports of >40MSecurity – Thoroughness of inspection



4.95

4.89

4.89

4.88

4.87

4.67

4.54

4.22

4.22

4.17

4.15

4.11

4.11

4.09

4.00

3.89

3.86

3.83

3.81

3.34

1-P

EK

2-P

VG

3-S

IN

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

FW

9-K

UL

10-D

XB

11-L

HR

12-D

EN

13-S

FO

14-A

MS

15-A

TL

16-C

DG

17-IS

T

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.22

DEN – Ranking Among Airports of >40MSecurity – Security waiting time



4.89

4.89

4.87

4.81

4.59

4.55

4.54

4.17

4.14

4.14

3.94

3.93

3.85

3.84

3.80

3.72

3.72

3.70

3.69

3.08

1-P

VG

2-S

IN

3-P

EK

4-IC

N

5-H

KG

6-C

AN

7-B

KK

8-K

UL

9-D

FW

10-D

XB

11-S

FO

12-L

HR

13-C

DG

14-D

EN

15-A

MS

16-A

TL

17-IS

T

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.10

DEN – Ranking Among Airports of >40MSecurity – Safe/secure feeling



4.94

4.93

4.92

4.90

4.87

4.80

4.57

4.35

4.31

4.25

4.22

4.20

4.16

4.14

4.11

3.93

3.93

3.91

3.84

3.37

1-P

EK

2-S

IN

3-P

VG

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

XB

9-K

UL

10-D

FW

11-L

HR

12-D

EN

13-S

FO

14-A

MS

15-A

TL

16-C

DG

17-IS

T

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.28


Finding Way


DEN – Ranking Among Airports of >40MFinding Way – Ease of finding way through airport



4.96

4.86

4.85

4.81

4.71

4.68

4.48

4.32

4.31

4.23

4.21

4.20

4.15

4.14

3.94

3.88

3.79

3.77

3.77

3.30

1-P

VG

2-S

IN

3-P

EK

4-IC

N

5-C

AN

6-H

KG

7-B

KK

8-D

EN

9-D

XB

10-D

FW

11-S

FO

12-A

TL

13-K

UL

14-L

HR

15-A

MS

16-IS

T

17-C

DG

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.20

DEN – Ranking Among Airports of >40MFinding Way – Flight info screens



4.89

4.89

4.88

4.86

4.73

4.68

4.52

4.43

4.28

4.24

4.24

4.23

4.21

4.20

4.07

3.95

3.88

3.83

3.65

3.19

1-P

VG

2-IC

N

3-P

EK

4-S

IN

5-H

KG

6-C

AN

7-B

KK

8-D

EN

9-D

XB

10-A

TL

11-S

FO

12-L

HR

13-D

FW

14-K

UL

15-A

MS

16-C

DG

17-IS

T

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.24

DEN – Ranking Among Airports of >40MFinding Way – Walking distance inside terminal



4.87

4.77

4.73

4.66

4.60

4.37

4.29

3.97

3.88

3.88

3.76

3.74

3.67

3.66

3.62

3.36

3.30

3.29

3.13

2.70

1-P

VG

2-IC

N

3-S

IN

4-P

EK

5-C

AN

6-B

KK

7-H

KG

8-S

FO

9-D

EN

10-D

FW

11-A

TL

12-D

XB

13-L

HR

14-IS

T

15-K

UL

16-C

DG

17-A

MS

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.82

DEN – Ranking Among Airports of >40MFinding Way – Ease of connections



5.00

4.89

4.82

4.72

4.72

4.67

4.32

4.19

4.15

4.12

4.07

4.05

4.02

3.72

3.72

3.70

3.61

3.50

3.44

2.98

1-P

VG

2-IC

N

3-S

IN

4-H

KG

5-P

EK

6-C

AN

7-B

KK

8-D

EN

9-A

TL

10-D

XB

11-K

UL

12-S

FO

13-D

FW

14-L

HR

15-A

MS

16-IS

T

17-C

DG

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.94


Airport Facilities


DEN – Ranking Among Airports of >40MAirport Facilities – Courtesy of airport staff



4.98

4.95

4.91

4.88

4.80

4.75

4.54

4.34

4.33

4.31

4.29

4.25

4.22

4.22

4.05

3.93

3.86

3.82

3.80

3.33

1-P

VG

2-P

EK

3-IC

N

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

EN

10-D

XB

11-D

FW

12-A

TL

13-L

HR

14-S

FO

15-A

MS

16-C

DG

17-IS

T

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.28

DEN – Ranking Among Airports of >40MAirport Facilities – Eating facilities



4.78

4.74

4.72

4.68

4.53

4.53

4.48

4.07

4.06

4.02

4.02

4.01

3.90

3.76

3.73

3.66

3.55

3.48

3.35

2.85

1-P

VG

2-P

EK

3-IC

N

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-A

TL

9-K

UL

10-D

EN

11-D

FW

12-D

XB

13-L

HR

14-S

FO

15-IS

T

16-A

MS

17-M

AD

18-F

RA

19-C

DG

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.94

DEN – Ranking Among Airports of >40MAirport Facilities – VFM: Eating facilities



4.63

4.55

4.54

4.52

4.43

4.39

4.16

3.72

3.60

3.49

3.46

3.38

3.37

3.33

3.03

3.01

2.91

2.65

2.63

2.26

1-P

VG

2-P

EK

3-S

IN

4-IC

N

5-C

AN

6-B

KK

7-H

KG

8-K

UL

9-D

XB

10-IS

T

11-D

FW

12-A

TL

13-D

EN

14-L

HR

15-F

RA

16-S

FO

17-A

MS

18-C

DG

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.43

DEN – Ranking Among Airports of >40MAirport Facilities – Availability of bank/ATM/exchange



4.97

4.81

4.78

4.77

4.62

4.60

4.50

4.16

4.05

3.95

3.90

3.89

3.81

3.80

3.78

3.76

3.61

3.41

3.40

3.14

1-P

VG

2-P

EK

3-IC

N

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-D

FW

11-IS

T

12-L

HR

13-S

FO

14-D

EN

15-A

TL

16-A

MS

17-F

RA

18-C

DG

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.02

DEN – Ranking Among Airports of >40MAirport Facilities – Shopping facilities



4.87

4.83

4.83

4.82

4.70

4.49

4.46

4.31

4.14

3.96

3.91

3.89

3.86

3.86

3.72

3.72

3.68

3.64

3.56

2.84

1-P

VG

2-P

EK

3-S

IN

4-IC

N

5-H

KG

6-B

KK

7-C

AN

8-D

XB

9-K

UL

10-L

HR

11-A

TL

12-D

FW

13-D

EN

14-IS

T

15-A

MS

16-F

RA

17-M

AD

18-S

FO

19-C

DG

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.02

DEN – Ranking Among Airports of >40MAirport Facilities – VFM: Shopping facilities



4.77

4.70

4.69

4.52

4.38

4.35

4.33

3.80

3.65

3.56

3.35

3.34

3.27

3.24

3.22

3.03

2.92

2.91

2.83

2.29

1-IC

N

2-P

VG

3-P

EK

4-S

IN

5-B

KK

6-H

KG

7-C

AN

8-K

UL

9-D

XB

10-IS

T

11-D

FW

12-A

TL

13-D

EN

14-L

HR

15-F

RA

16-S

FO

17-A

MS

18-C

DG

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.53

DEN – Ranking Among Airports of >40MAirport Facilities – Internet access/WiFi



4.94

4.82

4.71

4.62

4.61

4.26

4.25

4.08

4.00

4.00

3.98

3.87

3.72

3.69

3.61

3.56

2.81

2.77

2.56

2.49

1-P

VG

2-IC

N

3-H

KG

4-P

EK

5-S

IN

6-B

KK

7-C

AN

8-D

EN

9-K

UL

10-S

FO

11-D

FW

12-A

TL

13-L

HR

14-A

MS

15-F

RA

16-C

DG

17-D

XB

18-IS

T

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.81

DEN – Ranking Among Airports of >40MAirport Facilities – Business/Executive lounges



4.97

4.90

4.87

4.82

4.79

4.73

4.52

4.18

4.04

4.03

3.99

3.91

3.90

3.85

3.78

3.73

3.64

3.60

3.43

3.28

1-P

VG

2-IC

N

3-P

EK

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

FW

10-L

HR

11-D

XB

12-D

EN

13-A

TL

14-IS

T

15-F

RA

16-S

FO

17-A

MS

18-C

DG

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.16

DEN – Ranking Among Airports of >40MAirport Facilities – Availability of washrooms



4.96

4.95

4.94

4.87

4.82

4.56

4.48

4.36

4.31

4.22

4.19

4.16

4.09

4.06

3.92

3.85

3.74

3.73

3.70

3.15

1-P

VG

2-IC

N

3-P

EK

4-S

IN

5-H

KG

6-B

KK

7-C

AN

8-K

UL

9-D

EN

10-A

TL

11-D

FW

12-S

FO

13-L

HR

14-D

XB

15-A

MS

16-M

AD

17-C

DG

18-IS

T

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.19

DEN – Ranking Among Airports of >40MAirport Facilities – Cleanliness of washrooms



4.94

4.93

4.87

4.86

4.78

4.58

4.57

4.28

4.07

4.05

4.05

4.04

4.00

3.97

3.78

3.75

3.63

3.62

3.38

3.16

1-IC

N

2-P

EK

3-P

VG

4-S

IN

5-H

KG

6-B

KK

7-C

AN

8-K

UL

9-D

EN

10-A

TL

11-L

HR

12-D

XB

13-D

FW

14-S

FO

15-A

MS

16-C

DG

17-M

AD

18-IS

T

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.11

DEN – Ranking Among Airports of >40MAirport Facilities – Comfort of waiting/gate areas



4.93

4.91

4.88

4.84

4.80

4.75

4.57

4.29

4.05

3.97

3.93

3.92

3.83

3.75

3.69

3.67

3.43

3.39

3.35

3.28

1-IC

N

2-P

VG

3-P

EK

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

FW

10-S

FO

11-A

TL

12-D

EN

13-D

XB

14-L

HR

15-C

DG

16-IS

T

17-F

RA

18-A

MS

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.02


Airport Environment


DEN – Ranking Among Airports of >40MAirport Environment – Terminal cleanliness



4.98

4.98

4.95

4.95

4.90

4.87

4.69

4.55

4.39

4.29

4.27

4.23

4.22

4.19

4.01

3.98

3.97

3.89

3.80

3.35

1-IC

N

2-P

VG

3-P

EK

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-D

EN

11-L

HR

12-S

FO

13-D

FW

14-A

TL

15-C

DG

16-M

AD

17-A

MS

18-IS

T

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.32

DEN – Ranking Among Airports of >40MAirport Environment – Ambience of the airport



4.97

4.96

4.94

4.91

4.88

4.84

4.67

4.42

4.24

4.12

4.04

4.02

4.00

3.99

3.82

3.80

3.79

3.72

3.44

3.37

1-P

VG

2-IC

N

3-P

EK

4-S

IN

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-D

EN

11-S

FO

12-L

HR

13-D

FW

14-A

TL

15-IS

T

16-M

AD

17-C

DG

18-A

MS

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.16


Arrivals Services


DEN – Ranking Among Airports of >40MArrivals Services – Passport inspection



4.92

4.85

4.82

4.81

4.67

4.61

4.42

4.24

4.21

4.12

4.03

4.02

3.99

3.95

3.90

3.88

3.76

3.67

3.67

3.19

1-P

VG

2-S

IN

3-IC

N

4-P

EK

5-H

KG

6-C

AN

7-B

KK

8-K

UL

9-D

FW

10-D

XB

11-D

EN

12-A

TL

13-IS

T

14-S

FO

15-A

MS

16-L

HR

17-C

DG

18-F

RA

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.08

DEN – Ranking Among Airports of >40MArrivals Services – Baggage delivery speed



4.88

4.79

4.70

4.58

4.52

4.44

4.43

4.07

4.03

3.88

3.84

3.82

3.73

3.72

3.68

3.51

3.42

3.35

3.13

2.92

1-P

VG

2-S

IN

3-IC

N

4-P

EK

5-C

AN

6-H

KG

7-B

KK

8-K

UL

9-D

XB

10-A

TL

11-IS

T

12-D

FW

13-L

HR

14-D

EN

15-S

FO

16-A

MS

17-F

RA

18-C

DG

19-M

AD

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

3.90

DEN – Ranking Among Airports of >40MArrivals Services – Customs inspection



4.88

4.87

4.84

4.77

4.69

4.60

4.45

4.12

4.08

4.07

3.98

3.95

3.94

3.88

3.83

3.72

3.67

3.58

3.57

2.98

1-P

VG

2-IC

N

3-S

IN

4-P

EK

5-H

KG

6-C

AN

7-B

KK

8-K

UL

9-D

XB

10-D

FW

11-D

EN

12-IS

T

13-A

TL

14-L

HR

15-S

FO

16-A

MS

17-C

DG

18-M

AD

19-F

RA

20-C

GK

Ave

rage

Ave

rage

All

Airp

orts

4.06

© 2015 ACI

© 2015 ACI

Documents

Passenger Satisfaction Report - Denver International …business.flydenver.com/bizpdf/DIAID_1893.pdfmba mombasa moi intl airport mbj montego bay sangster intl airport ... plm palembang