Using Knowledge Management, Intranets, and Social Media to Drive Innovation in the

Practice and Business of Law

Wednesday2 March 2011

@LawyerKM

Patrick DiDomenico

Founded: 1926Lawyers: 230

Offices: 5

@GibbonsPC

Knowledge Management

Intranets

Social Media

Business of Law

Practice of Law

Knowledge Management

Who We Know

What We Know

How We Do It

Defining KM

Duplication of Effort

Efficiency

Innovation

Defining KM

Right Information

Right People

Right Time

Defining KM

KnowledgeInformation in action

Knowledge ManagementA systematic effort to:GrowFlow Create Value

The New Edge in Knowledge by O’Dell & Hubert

What’s KM About?

People, Processes & Technology

kmAlerts

Client News Alert

kmNetwork at Gibbons

The Diamond Appraiser(a true story)

Secret Formula

A Rising Tide

(or a lack thereof)

Intranets & Portals

Enterprise Search

Instant Gratification

Tackling Information Overload May 4, 2009

Enterprise Search to the Rescue?

DMS

Billing

Research

Employees

Clients Admin

Practice Groups

Email

Marketing

HR

Library

Records

Calendar

WWW

Internal

Precedent

External

Resources

IT

Gibbons Project Overview

Old:WorkSiteWeb 8.1LexisTotal SearchInterActioniManage 8.5 w/ IDOLAderantNo Enterprise Search

New:SharePoint (XMLAW) Lexis Search AdvantageInterActioniManage 8.5 w/ IDOLAderantLSA / Vivisimo

“Simplicity is the ultimate sophistication.”

- Leonardo da Vinci (- also Steve Jobs)

“Perfection is achieved, not when there is

nothing more to add, but when there is

nothing left to take away.”

- Antoine de Saint Exupéry

28 11

Web 2.0 Stuff:

Stars

Tags

Comments

Mentioned Contacts

Pulled from InterAction

Hyperlinked Cases Shepard’s Signals

How did it go?

Sell It

We’re Gonna Need a Bigger Boat

You Don’t Know What You Don’t Know

Shoot for the Moon

Get Attention

“Secret” Beta Testers Group

Social Media

Should Your Firm Use Social Media?

BusinessGoals

ROI

(return on investment)

BriefsNewsletters

Client PitchesPresentations

Reach

Echo

Blog

@GibbonsPC

Firm Web Site Firm Web SiteAttorney Bio

Attorney Profile

“I thought Twitter was

just a distraction.”

69Percentage of in-house counsel aged 30-39 who expect their consumption of industry news via new media will increase in the next six months or year.

2010 Corporate Counsel New Media Engagement Survey