Paul King 18 John Bold AvenueStoney StantonLeicestershire

LE9 4DN0787 2040631 | 01455 271261

pkingesq@yahoo.comFull Driving Licence | Car Owner

Employment History

Applications Support ManagerEclipse Group Solutions, Hinckley, LeicsFebruary 2011 to current dayEclipse Group Solutions, Provide a range of services from supporting outsourced legacy system through to developing new Hybris e-commerce Web Platforms. Companys included within our portfolio include TNT, Joules, Triumph Motorcycles, Morgan Cars, Ceva Logistics. Technologies include Java, Mainframe, Hybris, Citrix, Delphi utilising a mixture dependant upon project of Agile and waterfall methodologies.

My duties in this role include but are not limited to Managing 5 team leaders based in Hinckley and team members based in Wroclaw, Poland. Primarily supporting worldwide business critical Mainframe based systems operating 24/7, but also being involved in the consultation of brand new developments, these included working on e-commerce sites such as Joules and MyTNT at early design stages and helping to determine the correct people for certain tasks. During this time I was involved in the Agile methodology. As well as being involved during the design phase I was instrumental in the early life support and transistioning across to the support teams .I work closely with Director levels within several companies.Other duties include carrying out appraisals both On and Off shore and Training. Due to the fact that the MyTNT site is a 24/7 worldwide site I was often in discussions with Country managers around the clock advising and guiding them on best practices for dealing with queries from customers.

Key achievements: Creating a Mainframe based Triage team in Poland (8 staff). Coordinating day to day and out of hours support coverage. Ensuring all KPI’s and SLA’s are met ahead of schedule. Achieving a reduction of 85% of out of hours callouts. Managing new customer support projects and achieving smooth transitions. Achieving a smooth transition from test to production and into support of the

e-Commerce application MyTNT with minimum disruption to existing applications.

Managing dismissal processes when required to ensure team stability. Helping to build and streamline TNT disaster recovery plans to reduce

downtime in event of a true invocation of the recovery process.

Service ManagerEclipse Group Solutions, Hinckley, LeicsApril 2001 February 2011

My duties in this role included planning to ensure team personnel were trained in the systems that they are expected to support. Managing the KPI’s and SLA’s to a high standard, providing valuable input into new developments, mostly but not exclusively mainframe based. Also involved with teams based in India.

Key achievements: Planning the training and providing support to a team consisting of at its peak

36 members in supporting and documenting mainframe processes. Primarily involved with TNT for worldwide support including out of hours

callout and emergency developments. Major improvements in the inherited code from TNT in boosting performance

and reducing fatal errors. Creation of a centralised documentation library utilising WIKI based shell.

Qualifications

General standard of education achieved across various subjects.

ITIL Version V3 Foundation certification.2011

Skills

ITIL COBOL Leadership Analytical Common Sense Management Trouble Shooting Delegation

Languages

Learning to speak Polish

Interests and Hobbies

Interests include reading, photography, classic cars, racing my modified MK1 Zephyr Zodiac dragster racing car and sea fishing.

Availability

Availability: October 1st 2015

Earlier History

Education1975 – 1977 Northfields Upper School Maths, English, Physics, Tech Drawing,

Chemistry O Level standard

1977 – 1978 Dunstable College English A Level.(Night Classes)

Early Employment

1977 – 1978 Photo processing lab technician - Apple Photography, Dunstable.1978 – 1981 Deputy Head Night Porter Strathmore Hotel, Luton. 1981 – 1984 Production Line Technician Vauxhall Motors, Luton.1984 – 1985 Double Glazing Salesman Self Employed.1985 – 1987 London Double Decker Bus Driver London Transport (Finchley).1987 – 1988 Luton Bus Driver Luton & District Transport.1988 – 1989 Taxi Driver Self Employed (Tamworth Area).1989 – 1996 Programmer/Support Analyst (MF) Kay & Co – Worcester1996 – 2001 Senior Analyst Programmer (MF) TNT Express Atherstone.

During my early employment I was eager to explore various avenues within a wide range of diverse roles, during my time at the Strathmore Hotel for example I was taken on as a basement porter and quickly proved to be a valued and trusted employee so that I quickly rose through the various levels to become Deputy Head Night Porter, I moved from this position because I was being offered a Managerial role and at this time I felt that would have been to restrictive when it came to future employment.

From there I moved to Vauxhall motors which was a lot more money and whilst here managed to arrange to gain experience in all aspects of line work, from assembly through to welding and spraying and finally onto the rectification line.

The lure of money led me to try Double Glazing sales, I did very well out of this but found that working so many unsociable hours and having no real career path was to restrictive so I then tried a totally new experience which was on the buses, I lived in Luton at this time and after a while of commuting to London switched to driving buses closer to home.

I met my first wife around this time who lived in Birmingham, so I arranged to join West Midlands Transport as a bus driver, unfortunately although it was agreed that I should join them they faced an issue which meant redundancies at that time, instead of signing onto the unemployment queue I bought a Taxi and ran it in the Tamworth area until a chance meeting with a tutor at Kalamazoo steered me in the direction of IT.

I studied at Kalamazoo and gained a placement with Kays in their family hampers department where I spent a lot of time supporting rather than creating systems, I was attending a recruitment fair with a colleague in early 1996 as he had no transport when I was approached by a TNT manager asking if I was applying for a position, I responded that I wasn’t but he said as I was there I might as well discover something about TNT. The offer was made that same night for me to join them so I did.

After a few years the support team that I helped to initiate was being outsourced to Eclipse group solutions and I was TUPED across as the resident expert in those systems and the rest as they say is history.

During this time I have had training in the following –

NVQ – COBOL , MSBASIC, UNIX

Video Courses – DB2, Easytrieve, SQL, JCL, PRO-IV, FileAid, IMS