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Peer Supports and SOAR
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Peer Supports and SOAR
Presented by:
SAMHSA SOAR Technical Assistance CenterPolicy Research Associates, Inc.
Under contract to:
Substance Abuse and Mental Health Services AdministrationU.S. Department of Health and Human Services
Webinar Instructions Question instructions Muting Recording availability Downloading documents Evaluation
Agenda Peer Supports and SOAR
– Kristin Lupfer, SAMHSA SOAR Technical Assistance Center
Peer Specialists in the SOAR Process– Heidi Lasser, Department of Health and Welfare, Boise, Idaho
PEER (People with lived Experience and Expertise
in Recovery) Support and SOAR– Stephanie Lane, Capital Clubhouse Recovery Center, Olympia,
Washington
Peer Supports at the VA Tobbie Jackson, VA Medical Center, Hampton, Virginia
Peer Supports and SOAR
Kristin Lupfer
SAMHSA SOAR Technical Assistance Center
Policy Research Associates, Inc.
Who provides peer supports? Individuals with lived experience
– Trained to help develop skills for wellness and recovery
Certified Peer Specialists Recovery Support Specialists Peer Partners Peer Support Workers
Where do you find peer supports?
Naturally occurring peer support groups
Consumer run services Consumers as providers in clinical
and rehabilitative settings At least 22 states have Medicaid
reimbursable peer services
What role do peer supports play?
Peer Supports and SOAR
Potential Roles: Improve engagement, rapport building Increase comfort through shared experience and
empathy Provide transportation Accompany applicant to appointments Collect medical records Support through the process Provide observations and functional information
Current Efforts Georgia- Certified Peer Specialists
– Training and Continuing Education
Oklahoma- Recovery Support Specialists Michigan- Training California- Peer partners Idaho- PATH and Idaho Hope Washington- Certified Peer Specialists
Peer Specialists in the SOAR Process
Heidi Lasser
Department of Health and Welfare
Boise, Idaho
Peer Specialists in Idaho
Idaho Hope– Boise Metropolitan area– Critical Time Intervention (CTI) for 9 months– Transition to independence and self-sufficiency
PATH – Projects for Assistance in Transition from Homelessness– 2 Peer Specialists in each of the 7 regions– 75% of time in active outreach
Why We Planned it this Way
All of the Peer Specialists have been diagnosed with a mental illness– Many have been homeless
Relate well to SOAR clients Clients feel comfortable and safe Crucial, yet sensitive information
gathered in a timely manner
Idaho SOAR Project
Began in March 2011 Peer Specialists:
– First to be trained– Most success rates thus far– Most dedicated staff to the SOAR
process
SOAR Success Stories
Peer Specialists:
John McGavick- PATH
Raelin Gibb- Idaho Hope
PEER (People with lived Experience and
Expertise in Recovery) Support and SOAR
Stephanie Lane, MSW, MH,P CPC
Capital Clubhouse Recovery Center
Thurston Mason Regional Support Network
Olympia, Washington
Capital Clubhouse Recovery Center
Sue Allen, Executive Director
Stephanie Lane, MSW, Program Director
Consumer/peer run agency
Medicaid and non-Medicaid service center
Staffed by nine well trained employees
Run by members, many of whom are certified by the State of Washington to provide peer counseling services
Employment Program In operation for 23 years 429 people have obtained permanent, competitive
employment Many people have obtained part time jobs,
transitional employment, supported employment and seasonal work
Our employment specialist works closely with our benefits planner
Our SOAR program receives several referrals from our employment department
Community Partnerships Key to CCRC SOAR success Intentionally building both professional and informal
relationships has cut the wait time in half– We receive return phone calls quickly– We get medical records in respectful and responsive manners with
post it notes that say “Good luck” or “Great Work”
SSA office Faith- based HC providers Housing/PATH
Vital Statistics
Worksource
Peer Supports
Hospitals Payees AmeriCorps
Mail carriers DDS Family Friends TBD by client
Customer #1“The medical records and medical summary were the
hardest for me to go through. Reading them made me really emotional and I just wanted to quit. I was so nervous and really glad my Peer Support was there to walk me through the process. As soon as I sat down in front of my social security worker for my appointment at the office. I showed them all of the documentation I had with a complete application… a slow happy smile crossed his face and he said that I had the most organized and complete application he had ever seen….. Then I had to wait.. but I finally got benefits!”
Team Effort“…I know this was a team effort and I could not have gotten half the
work I needed to get done with out my peer specialist. They talked me through my anxiety and were able to draw on their own experience in order to help me get over the terror of asking for all those emotional old records from therapist after therapist. I did not have to do all the work. I was so confused I could not remember when I got divorced or married. They had me sign what seemed like a hundred forms but we got it done. They even went with me to DOH. It must have been the tenth time my peer support specialist had to talk me into continuing the process!”
Critical Components for Success
Why Include a Peer Support Specialist?
Peer Supports assist in community building as SOAR applicants have frequently isolated themselves and they can now understand that they are not alone
They go in person with the applicant to gather data
This frees up time for the case worker to do other research and work on other parts of the application
They provide peer counseling and can assess when an applicant may need more intensive assistance when the process becomes too much
Peer Supports are able to introduce the applicant to the community if they are new to town
Peer Support Specialists are culturally and linguistically matched in order to facilitate comfort and overcome possible language barriers
NWSeedsofchange.org
Sowing the seeds for mental health recovery
Online social networking
group for SOAR
Ideas and Next Steps
Hold a national training for Certified Peer Specialists to assist in the SOAR process
Gather success stories Outline pros and cons of including Peer
Support Specialists in process A refresher course on ethics and
confidentiality would be advised
ResourcesMary Ellen Copeland Wellness Recovery Action Plan: http://www.mentalhealthrecovery.com/
National Association of Peer Support Specialists: http://naops.org/
Consensus statement on Mental Health Recovery: Ten Fundamental Components of Recovery National Census Statement: http://www.samhsa.gov/news/newsreleases/060215_consumer.htm
Stephanie Kay Lane, MSW, MHP, CPC
Capitalclubhouse.orgNWSEEDSOFCHANGE.org
Peer Supports at the VA
Tobbie Jackson, Certified Peer Specialist
VA Medical Center
Hampton, Virginia
Getting Started
Understand the process Take your time Don’t let anyone push you to do
something you’re not sure about
Overcoming Challenges
Educating supervisors about SOAR
Getting the Medical Summary Report signed
Questions and Answers
Facilitators:SAMHSA SOAR Technical Assistance Center
Policy Research Associates, Inc.
For More Information on SOAR
Visit the SOAR website at www.prainc.com/soar
Or contact:
SAMHSA SOAR TA Center
Policy Research Associates, Inc.Delmar, NY
