Peninsula WorklinkNEW CUSTOMER ORIENTATION

(Sentara Incumbent Worker Pilot Applicants Only)

Proud Partner:

Assistive Technology to complete this Orientation is available at our One Stop Career Centers

Peninsula Worklink600 Butler Farm Road, Room 1015Hampton, VA 23666

757-766-4900

Peninsula WorklinkWilliamsburg Crossing Shopping Center5235 John Tyler HighwayWilliamsburg, VA 23185757-253-4957

A PROGRAM OF

Who does Peninsula Worklink serve?

Peninsula Worklink serves career seekers on the Greater Peninsula

Priority is given to residents of:

- Hampton- Newport News- Poquoson- Williamsburg- Gloucester County- James City County - York County

Peninsula Worklink, Hampton

Peninsula Worklink, Williamsburg

What services are offered?

open to public computer lab workshops telephone bank career assessment testing resource

materials job postings access to general office equipment access to Virginia Workforce Center

Peninsula Worklink offers the following services at the Career Resource Center:

The Objective of Peninsula Worklink

To assist customers with retaining or obtaining full-time employment To assist employers in finding qualified and skilled workers to fill their vacancies Peninsula Worklink is the local provider of employment and training services

that are federally funded under the Workforce Investment Act (WIA) (Public Law 105-220--Aug. 7, 1998)

Peninsula Worklink is focused on meeting the needs of both job seekers and employers

Peninsula Worklink currently administers programs serving: - Dislocated Workers- Disadvantaged, Unemployed or Under-Employed Adults- Incumbent Workers

THE WORK FIRST APPROACH

DISLOCATED WORKER PROGRAM Four Categories:

CRITERIA - A An individual who has been terminated or laid-off or received a notice of termination of employment Is eligible for or has exhausted their entitlement to unemployment compensation Is unlikely to return to previous industry or occupation

CRITERIA - B Has been terminated or received notice of termination of employment as a result of a permanent

closure or a substantial layoff at a facility

CRITERIA - C Formerly self employed and unemployed due to general economic conditions

CRITERIA - D Displaced homemaker

ADULT PROGRAM

Priority given to low income/public assistance recipients and individuals with other recognized barriers to employment

Unemployed

Underemployed

Current recipients of Temporary Assistance for Needy Families (TANF) or Supplemental Nutrition Assistance Program (SNAP) benefits (and other public cash payment programs) are automatically eligible.

Registration Criteria for Adults:

INCUMBENT WORKER PROGRAM

Pilot program intended to serve as a lay-off aversion strategy

Targets employees of eligible businesses, who are at-risk of lay-off due tochanging workplace/industry requirements

Registration Criteria:

WIA provides the following three-tiered service levels to customers as applicable: Core, Intensive Services and Training

SELF-DIRECTED CORE SERVICES No registration required to utilize core services which is open to the public Self-directed job search Use of resource library and computer lab Attendance to various workshops

INTENSIVE SERVICES

MUST HAVE MET WITH AN ASSIGNED

CAREER DEVELOPMENT SPECIALIST

ONE-ON-ONE Full registration required

Priority determination (serving most in need)

Comprehensive and specialized assessment(as determined by Career Development Specialist)

Career Planning Individualized service strategy

On-going case management and support

TRAINING SERVICES

Training must be approved and recommended by Career Development

Specialist as well as approved by the One Stop Manager

Occupational skills training

On-the-Job training

Other customized training solutions

ADULT TRAINING SERVICES POLICIES Individual skills analysis

Labor market analysis

Time limit (must complete training in 24 months)

Training services approval based on… - individual assessments

- suitability- available funding

- market needs

WIA Incumbent Worker funded services - tuition- books- fees

Structured curriculum leading to industry-recognized certifications and credentials

CUSTOMERS MUST REVIEW THE APPROVED VENDOR LIST

Vocational and academic training

All vendors are approved by the Peninsula Council for Workforce Development

Students are responsible for reviewing available options and selecting vendor best suited to meet their approved training needs

CUSTOMER RESPONSIBILITIES

Abiding by customer responsibilities maximizes student success

Failure to comply can result in your dismissal from the program

Customer responsibilities include:

INCOME MAINTENANCE EMPLOYMENT STATUSwill allow individuals to work while training . . .

Temporary or permanent part-time

Full-time temporary/contract

Must not be with the company from which you were dislocated

Position must be reported to Career Development Specialist

Upon completion of training, your immediate goal must be to obtain full time employment in a training-related career pathway

OTHER NON-WIA FUNDED SERVICES AVAILABLE AT THE PENINSULA WORKFORCE DEVELOPMENT CENTER Virginia Employment Commission

Thomas Nelson Community College

Virginia Department for Aging and Rehabilitative Services

New Horizons Regional Education Centers

Small Business Development Center

Testing Centers- Assessment and Certification Testing- Work Keys Assessment- Northstar Digital Literacy Assessment

WIA PROGRAM APPLICATION PROCEDURESThe following steps are required to enroll and receive

Workforce Investment Act services:

1. Complete on-line orientation

2. Meet with Career Development Specialist for initial assessment review

3. Complete eligibility determination

DO YOU HAVE ANY QUESTIONS?If so, please call either:

- Tecia Cogdell 757-766-4906

- Linda Cullinan 757-766-4916If you do not have any questions and you would like to apply for the Incumbent Worker training program, please print this last page, date and bring a signed copy with you to your first meeting with either Tecia Cogdell, Career Development Specialist or Linda Cullinan, Career Development Specialist.

I have reviewed Peninsula Worklink’s New Customer On-Line Orientation, read each text box, and fully understand the Workforce Investment Act process.

Signature: _________________________________ Date:________________________

Print Name:________________________________