www.documentum.com

With Documentum, PeopleSoft

is eliminating lengthy delays in

accessing contracts.

Innovation of Business Process to Improve Responsiveness

PeopleSoft is a global supplier of enterprise application software, including

e-business and analytic applications, for business, education and government.

PeopleSoft products for human resource management, financials, distribution,

manufacturing and supply chain, along with a range of industry solutions, are

used by more than 3,000 customers worldwide.

Until recently, copies of executed PeopleSoft contracts were maintained only on

paper. This meant that thousands of pages of license agreements, consulting

agreements, partnership relationship agreements, merger and acquisition con-

tracts, and maintenance contracts were not readily available to people who

needed to access, review or amend them.

Improving Customer Satisfaction and Business

Performance Through On-Line Contract Management

the advantage is content

Inability to easily access and share contracts resulted in delays meeting customer andbusiness partner needs

Documentum solution for quick, secure global access to all customer and businesspartner contracts throughout the contract lifecycle

Ensures immediate access to contractual information throughout the revenue processto improve customer service and end user efficiency

Delivered immediate benefits through integration with familiar PeopleSoft applications

Streamlines key business processes in Customer Service, Sales, Legal, Finance,Alliances, Product Development, Quality Systems and Product Documentation depart-ments through this and other Documentum applications

Challenge

Solution

Results

documentum customer success story

A Documentum contracts application is enabling PeopleSoft employees to share financial, product and confi-

dential company knowledge. This Documentum-driven "knowledge chain" makes vital company and customer

information available on demand for the Legal, Finance, Maintenance, Customer Service, Alliances and Sales

organizations.

PeopleSoft

At PeopleSoft, sales representatives, legal staff, customer

care representatives, finance and maintenance staff, profes-

sional services consultants, and alliance managers must

have access to contract information for selling new

PeopleSoft solutions and services, and managing customer

relationships. Before Documentum, it could take several

days to obtain a copy of a particular contract. "These ineffi-

ciencies could easily result in longer time to close sales or

recognize maintenance revenue, and customer frustration,"

explains Pam Ganzberger, manager of Enterprise Document

Management (EDM) systems.

In evaluating solutions for document drafting and

versioning, PeopleSoft quickly realized that Documentum

was truly scalable. "It presented a solution offering global

access and enhanced security," says Sylvia McCorriston,

legal technologist. "It also integrated nicely with

PeopleSoft's enterprise architecture." In addition, the

Documentum contract management solution delivered

benefits quickly. "We have reduced the time it takes to

access a contract from days to minutes," continues

McCorriston. "This improves our ability to manage

customer relationships."

Fast, Easy Access to Knowledge

PeopleSoft integrated Documentum with its own applica-

tions, most notably its PeopleTools Contract Administration

application. When an authorized user working in this

financial database needs to review a contract, that user

www.documentum.comdocumentum customer success story

“With Documentum, we have reduced the time it takes to

access a contract from days to minutes. This improves our

ability to manage customer relationships.”

Sylvia McCorriston, legal technologistPeopleSoft

simply logs into Documentum and accesses the contract

from within the PeopleTools financial application. In

addition, the ability to quickly access and update mainte-

nance agreements ensures that customers receive the

proper software updates on a timely basis and that mainte-

nance revenues continue uninterrupted.

PeopleSoft customer care representatives also have access

to Documentum. When a customer calls with a billing

question, a representative can refer to specific terms of the

contract without exiting one application and going to the

other. Approximately 500 users providing some level of

customer service will have access to the Documentum

contracts application at PeopleSoft.

New Areas for Innovation

The finance application's success led to Documentum

deployments for innovating key product development and

documentation processes. With these new Documentum

solutions, technical writers, product developers and

eventually third-party development partners will have

instant access to relevant documentation. Members of the

sales force will have instant access to proposal informa-

tion. Product developers and customer service

representatives will have immediate access to quality

systems information. In addition, an internal "knowledge

area" will store information for the company's internal use.

When completely implemented, PeopleSoft will have more

than 2,000 global users accessing Documentum.

As a result of a successful business partnership, PeopleSoft

and Documentum are co-developing applications that

combine each other's core technology. PeopleSoft also

plans to expand its Documentum solution over the Web.

This will enable authorized users to access content through

their Web interfaces and mine information across the

Internet from the central repository.

"Direct access to information offers PeopleSoft a

tremendous business advantage," says Ganzberger. As

Documentum solutions continue to foster innovation of

key business processes, they will help PeopleSoft operate

even more efficiently in the global marketplace.

DOCUMENTUM and the Corporate Logo are trademarks or registered trademarks of Documentum in theUnited States and throughout the world. All other company and product names are used for identificationpurposes only and may be trademarks of their respective owners

Documentum, Inc.6801 Koll Center ParkwayPleasanton, CA 94566-7047

phone (925) 600-6800fax (925) 600-6850www.documentum.com

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