PeopleSoft Offerings @ HCL. 2 2 3 PeopleSoft Center Of Excellence 4 HCL’s PeopleSoft Innovation Lab 1 Implementation Services 5 Application Maintenance

PeopleSoft Offerings @ HCL

2

2

3

PeopleSoft Center Of Excellence

4

HCL’s PeopleSoft Innovation Lab

1

Implementation Services

5

Application Maintenance & Managed Services

Accelerated Upgrade Services

3

HCL PeopleSoft Practice

Domains

HR, Finance, Supply Chain, CRM, EPM and Campus Solution

650+ consultants across the globe Over 60 clients across HCM, Financials, SCM & CRM 10+ years of rich experience in handling large delivery engagements Beta Testing and Co Development Partner with Oracle Global Customers with multiple AMS engagements Multiple upgrade customers( 9.1 version)–Executed eight 9.1

upgrades so far Strong accelerators and productivity improvement tools

Practice Profile

Services Offered

Application Support & Maintenance Services Tools driven Upgrade Service and Assessment Implementation & Global Roll-out Consulting Services Package Assurance Services Infrastructure Management

Human Resources

Financials Supply Chain

Customer Relationship Management

Campus Solutions

4

Relationship with Oracle

Access to Product

Roadmaps

Access to Product Strategic

Workshops

Participation in Partner

Advisory boards

CO-Development

Partner

Early access to

Beta Programs

Strategic & Ramp Up Partner

Exclusive Access to Live Product Webcasts

5

2

3


4


1


5



6

PeopleSoft ASM Offerings

Production Support& Maintenance

24* 7 Support

L1, L2 , L3 Support

Critical Process Monitoring

Adhoc Reporting

File Transmission Breakfix/BugFix

Unit and System Integration

Test Planning & Script Creation

Environment Mgmt

Projects &Enhancements

Major & Minor Enhancements

Reporting

Integration

Conversion

Unit and System Integration

UAT Support

Test Planning & Script Creation

Yearly Activities

HR Support

Packs

Annual

Enrollment Year End

Activities

Apply Patch & Bundles

ApplicationRedesign

Process Improvement

Automation

Performance Tuning

Mergers & Acquisitions

Conversions

Divestures

Decommission

7

Sample ASM Engagements

Some of our support customers

1Global Hotels CompanyPeopleSoft FSCM & CRM ; Other services – Implementation & Upgrade

2 Provider of Industrial Information SolutionsPeopleSoft FSCM ; Other services – Application Development

3World’s leading Automobile MakerPeopleSoft FSCM ; Other services – Application Development & Upgrade

4Multinational Financial Services FirmPeopleSoft HR, FSCM & Portal; Other services – Global Rollout and Mullti lingual implementation

5Global Healthcare LeaderPeopleSoft HR, CRM & EPM; Other services – Rollouts, Upgrades

6 Leading Foodservice Distributor in USPeopleSoft HR & FSCM; Other services – Upgrade & Application Development

35 + active engagements around RUN the business

8

Industry: Specialty Chemicals

Service Areas: Application Implementation & Upgrade;

Topology: PeopleSoft HRMS v8.0, v8.3 & v8.8 - Training, Self Service, Core HRMS, Payroll and Time & Labor ; PeopleSoft – CRM;

Application Environment: Oracle 11G and Autosys 5.0

CLIENT

A leading research-driven pharmaceutical products and services company;

Discovers, develops, manufactures and markets a broad range of innovative products to improve human and animal health, directly and through its joint ventures.

CHALLENGES/ OBJECTIVES

Multiple PeopleSoft applications had to be transitioned simultaneously

Challenge in Knowledge transition as applications were complex in terms of customizations and interfaces

L1.5, L2, L3 support

End User Management: End users of this project were multilingual and spread across various countries in the EMEA region.

SOX & FDA Compliance

THE SOLUTION Operational: Day-to-day technical Production

Support by maintaining the environments required to support the PeopleSoft projects-of HCM v8.0 (or any future release)

Validation Requirements: Managed the TIS program suite and environment so that it remains validated in-line with the company’s guidelines & processes

Scheduled Maintenance Releases: Provided the necessary support and scheduled maintenance releases as per the company’s yearly plan. These releases were handled according to the company’s stringent standards

SLA based Service: Met the client’s expected defined Service Levels

RESULTS / BENEFITS

Cost saving for the client up to 30%; Reduced costs through our Cost-Benefit Model (dedicated centralized Offshore Development center for the company)

24X7 support for Emergency tickets, faster response time through extended coverage because of the Onsite-Offshore model

12% YOY Productivity gain and 100% Service Level Management Compliance

96% resource retention rate within engagement

14 Successful Rollouts, 3 successful upgrades and 44 Value adds yielding 1.44 Million dollar savings

Case Study - Merck

9

Accomplishments

12% YOY Productivity gain

Service Level Management – 100% Compliance covering 1200 days (24*5) support across varied technology platforms (Oracle, PeopleSoft, JDE, Ariba, Web Apps,.…..)

Customization normalization - 25% reduction

96% resource retention rate within engagement

14 Successful Rollouts, 3 successful upgrades

44 Value adds yielding 1.44 Mn dollar savings

Key Value Adds

Process improvement of Contingent Worker account in GTMS (HCM) leading to 58% reduction in manual user account creation.

Preventive Maintenance Time Clocks interface, Integration between PeopleSoft – SAP and Application Server Trigger Utilities.

Complex Time & Labor business Rules refurbished using PeopleSoft Rules utility (User EXIT)

Implemented low cost & appropriate solution for E-L categories issue in Merckury which reduced major project cost of 150K

Reusable Component to automate the Department Security Tree creation based on the organization structure change

Continuous Process Improvement on ITIL based reporting, Recommendations, KEDB usage

Key Metrics

PCI Index – 100%

SLA Compliance – 100%

Resource Retention Index - .96

PS Instance Release ApplicationTeam Size

Employee Size

User Base

CustomizationAverage Annual Ticket

VolumePay Cycles Supported

Batch Volume

Tax Update

Development Effort

Multi Geo

1 PS 8.8 HR, Payroll, T&L

30

31000 4000+ 55% 1650

300+ 1520+ 50 22600

No

2 PS 8.0 HR & TIS 17538 55 30% 800 No

3 PS 8.8 TIS & GTMS 72000 2450+ 30% 2070 Yes

4 PS 8.9 HRHelpDesk 80000 1300+ 15% 1250 Yes

5 PS 8.8 CRM 86000 2200+ 20% 850 Yes

Merck : Highlights & Value Adds

10

2

3


4


1


5



HCL Upgrade Service Offerings

11

Upgrade Assessment

Services


Post Upgrade Support

Questionnaire & Tools driven Assessment System Review & Study Ascertain Customization Level Impact Assessment ‘To Be’ Architecture Instance Plan Upgrade Execution Plan Upgrade Charter/ Proposal

Project Management & Execution driven by HCL’s Upgrade Methodology Project Planning & Strategies Project Tracking & Monitoring Risk Management Fit Gap Design Documentation Retrofitting & New Development Tools & Reusable driven accelerated Upgrade Cutovers Testing - Unit, Integration, Acceptance, Parallel testing Cutover Activities Go-live Support Change Management services

Post go-live stabilization

Transition Management Post production support SLA Management

PS Delivered Upgrade

Approach

HCL’s Tools Accelerators

Reusable Components HUM

Our Investments in 9.1

PeopleSoft 9.1 Beta Testing

HCL team gets a unique opportunity to be involved in Beta testing on PeopleSoft 9.1 with Oracle

9.1 certification

HCL launches internal certification on 9.1 well ahead of Oracle – 90% of consultants certified on 9.1

Winning Customers

HCL has several 9.1 upgrade customers across the globe – Overall 8 with 7 of them gone live.

Service Offerings

Leverage global best practices defined in People CMM ver2.0 through HCL implementation service offering

Standard training /e-learning kits

HCL PeopleSoft Center of excellence delivers standard kits and e-learning guides for core processes in HR on 9.1

9.1 Testing Library

HCL forms a task team to set-up testing library for PS 9.1 based on beta testing experience well ahead of launch of 9.1

9.1 Custom tools

HCL builds tools to analyze customizations and migration needs on 9.1 version

13

Sample Upgrade Engagements

7

2

1

6

Global Manufacturer of Performance MaterialsHR Application Upgrade – 8.9 to 9.1

Leading Broadline Food Service DistributorHR Application Upgrade – 8.8 SP1 to 9.1

Global Hotels CompanyFSCM Application Upgrade – 9.0 to 9.1

International Life Insurance CompanyHR Application Upgrade – 8.9 to 9.1

5 Leading Australia based Investment BankHR Application Upgrade – 8.8 to 9.1

Our key upgrade customers

3 Major US AirlinesFSCM Application Upgrade – 8.3 to 8.9

4Leading P&C Insurance PlayerFSCM Application Upgrade – 8.3 to 8.9 ; HR Application Upgrade from 8.9 to 9.1

15+ upgrades executed from version 9.x onwards

14

Industry: Specialty Chemicals

Service Areas: Application Implementation & Upgrade;

Topology:Core HR, Administer Workforce ,NA Payroll, Payroll Interface , Compensation, Benefits

Application Environment: Oracle 11G and Autosys 5.0

CLIENT

Solutia is world’s leading global manufacturer of performance materials and specialty chemicals. It employs 3400 people in more than 50 locations and reported $1.67 billion in annual revenues for the last financial year.

OBJECTIVES

• To provide PS HRMS application upgrade from PS 8.9 SP1 to HCM 9.1 ; People Tools upgrade from 8.46 to 8.508

• Fit Gap analysis, detailed functional and technical design preparation, Test strategy & Test scripts preparation, Development, Testing and Go-Live

• Retro fitment of current customizations in 8.9 and leverage the delivered functionalities in 9.1

THE SOLUTION•Upgraded PeopleSoft 8.9 to 9.1 using HCL’s accelerated upgrade approach•Retired 3 legacy applications and leveraged 9.1 functionality to decommission 8 custom business processes •Re designed Person Model•Data Archival and Data clean up performed using PS delivered utilities•Use of XML publisher with replacement of 50+ custom reports by delivered reports

RESULTS / BENEFITS

Reduction in number of customized objects

Time saving in upgrade cycles through HCL’s Accelerated Upgrade Approach

Reduced maintenance efforts

Streamlined business processes

CHALLENGES Mapping the employees as per the new person model and conversion of data to the same structure Alignment of business processes in line with the new functionalities offered in 9.1De-Customizations carried from PS 2.0 and later versionIdentification of bad and redundant data in the setup tables

Case Study - Solutia Upgrade 8.9 MP1 to HCM 9.1

15

Industry: Retail

Service Areas: Application Implementation & Upgrade;Integration; Post Implementation Support

Topology:PeopleSoft Payroll for North America, GL Interface, Core HR, Base Benefits, Compensation, Position Management

Application Environment: HP Unix 11.31,Oracle 11g, Control M

CLIENT

US Foodservice is one of the world’s leading food service distributors. As “Your Partner Beyond the Plate®”, U.S. Foodservice® offers a tremendous variety of the world’s finest food, equipment, supplies and a unique portfolio of exclusive brands.

OBJECTIVES

• To Provide PS HRMS application upgrade from PS 8.8 SP1 to HCM 9.1; People Tools upgrade from 8.45 to 8.50

• Fit Gap analysis, detailed functional and technical design preparation, Test strategy & Test scripts preparation, Development, Testing and Go-Live

• Leverage delivered GL interface in PS9.1 and integrate with Finance

• Integration with various third party application and retrofit of current customizations.

THE SOLUTION•Upgraded PeopleSoft 8.8 to 9.1 using HCL’s accelerated upgrade approach•GL Interface Customization replaced with PeopleSoft delivered Functionality of 9.1•Redesigned Interfaces•Implemented SJT Based flexible row level security in 9.1•NA Payroll Stabilized in the new release

RESULTS / BENEFITS

100% on target and on Budget Project

Cost Reduction through HCL’s Accelerated Upgrade Approach

Successful Go Live & Support transition planned as per schedule

CHALLENGESIntegration with multiple third vendors with application and testing.Mapping the employees to person model and data conversion to new structure.In-house Code of conduct self service implementation for 25000 users..De-customizations of GL Interface.Old System with 15 year data with existing data issues due to improper conversion of previous upgradesBugs on the recent 9.1 PeopleSoft version and on the data conversion scripts.

Case Study - US Foods Upgrade 8.8 to HCM 9.1

16

2

3


4


1


5



17

Implementation Service Offerings

Project Planning & Strategies Risk Management Blueprinting, As-Is, To-Be, FitGap Functional & Technical Designs Development Data Migration/Conversion

Unit , Integration, Acceptance testing Parallel-run Support Go-Live & Roll-outs Change Management Transition Management

Application Implementation Services:

Standardized Framework “HPIM” based implementation

Heat Maps for streamlined process mapping Accelerated data-migration with prebuilt

migration scripts Pre-built test scripts for accurate testing Risk free transition with “Asset Transition

Methodology”

18

Implementation Marquee

Some of our implementation customers

Singapore Based Offshore Marine PlayerAbsence Management leading to decommissioning of the custom legacy leave application

5 Global Hotels CompanyUPK for AP, AR,Billing, AM, Project Costing & GL

Leading Life Insurance MajorGeneral Ledger, AP,AM, Purchasing & Asset Management

1Multinational Financial Services FirmGlobal Rollout and Multi-lingual implementation of PeopleSoft HR

2Public Sector Insurance PlayerCore HR, Recruitment, Training, Payroll, Absences and country specific Bolt Ons

3 Data Warehousing, ATM and Self Service Provider SolutionCore HR, Self Service, eRecruit and Payroll Interface

6

4

19

AN ORACLE CASE STUDYIndustry: Energy

Service Areas: Application Implementation & Rollout

Topology: PeopleSoft Enterprise HRMS 7.51; Performance Management System & Administer Training modules; UAT; Data Migration; Change Management; Hierarchal Reporting; Process Owner/End User Training; Core HR; eProfile; eDesktop

Application Environment: HP 7410 HP- UX based server

Case Study - NTPC PeopleSoft Implementation & Rollout

CLIENT

The largest public sector thermal power generating company, wholly owned by the Government of India

As on 31st March '2004 its capacity consisted of 19.4% and it contributed 27.1% of the total power generation of the country .

Follows the "People First" approach to leverage the potential of its 23,500 employees to fulfill its business plans

OBJECTIVES

PeopleSoft HRMS 7.51 already implemented at its corporate office. Objective was to rollout the 48 customized/ developed processes of the current application for all the 31 projects for its Regional Headquarters

Preparation of new Business Map Reports (BMR) for 36 HR business processes and finalizing the design; To develop customisations as identified in the BMR for all the locations.

THE SOLUTION

Identify each Project site and the Regional Headquarters as individual Business Units. This concept facilitated some of the following key activities: Hierarchal Reporting Segregation of Transactional data based on individual projects Streamlining of Security Flexibility to add new Business Units (Projects)

In addition following services were provided: Formalized the change management strategy for end users Automated the addition of Business Unit based data Developed a new configuration set up Enhancements were made to the existing system such as the Leave module, Time & Labor module and Self-Service module; Interfaces with Finance/Time Attendance system Applied security at each business unit Data Migration and Go Live at each site Provided training successfully for each site/location of the company

RESULTS / BENEFITS

Introduced multiple Business Units with a

single Set-ID

Rollout across 31 locations in India

Implemented the benefits plan for 26 union

agreements

Restored the entire data security structure

(Row level security based on the BU concept)

Modified 15 Workflows and 200 reports to

meet project requirements

Conducted training for more than 24,000

employees across India

Set up the organization structure to define

various relationships through Tree-Manager

20

2

3


4


1


5



21

Benefits to the Customers Upgrade Cycle time and effort reduction by 30% Higher testing accuracy by leveraging Prebuilt Test scripts Comprehensive & User Friendly Training Kits Standardized Methodologies & Frameworks to achieve delivery excellence

PIL Initiatives Accelerated Solutions for PeopleSoft Upgrades Developing Reusable Components User Training Kits Delivery Frameworks Integration Packs with other ERPs & Third Party

Applications

Innovation @ HCL HCL’s PeopleSoft innovation has been setup for enhanced value delivery for

the customers. In-depth knowledge and experience of highly competent PeopleSoft consultants is leveraged for accelerated solution delivery

PeopleSoft Innovation Lab

HCL’s PeopleSoft Solution Accelerators

Gain the HCL Advantage

Thank You!!

Documents

PeopleSoft Offerings @ HCL. 2 2 3 PeopleSoft Center Of Excellence 4 HCL’s PeopleSoft Innovation Lab 1 Implementation Services 5 Application Maintenance