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Performance and Scalability of 7.6.04 SP1 BMC Remedy IT Service Management Suite, BMC Service Request Management, BMC Knowledg
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Environment
Figure 1: Benchmark architecture
IP Grouping into single subnetIP Groupinii g inii to sinii gle subnet
Web/BMC Remedy Mid-Tier Server
Application Server Tier (BMC
Remedy AR Server Group)
Database Tier
Client Tier – Load Balanced(Simulated)
7.6.04 SP1 Benchmark on Dell Windows/SQL Server 2008
Storage Area Network
SAN
2 BMC Remedy
Mid-tiers
2 BMC Remedy AR
Servers(as a server
group)
HTTPS (Port: 443)
Silk Performer
Driver
Silk Performer
Agent
Silk Performer
Agent
OS: Windows Server 2008 R2
CPU: 2 cores
RAM: 12 GB
HD: 64 GB
OS: Windows Server
2008 R2
CPU: 8 cores
RAM: 8 GB
HD: 200 GB
Load
Balancer
Load
Balancer
RPC
OS: Windows
Server 2008 R2
CPU: 8 cores
RAM: 16 GB
HD: 255 GB
Integration Tier (BMC
Remedy AR Server
Group)
OS: Windows Server 2008 R2
CPU: 32 cores
RAM: 128 GB
HD: 19TB external storage
DB: SQL Server 2008 64 bit
BMC Remedy AR Server
DB
Storage: Dell Equalogic. 2
storages attached using
RAID 10
BMC Atrium Discovery
and Dependency
Mapping Appliance
(VM)
OS: ESX Server
CPU: 4 cores
RAM: 8 GB
HD: 500 GB
OS: Windows
Server 2008 R2
CPU: 8 cores
RAM: 16 GB
HD: 64 GB
RPC
SAN
