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Page 1: Performance and Scalability of 7.6.04 SP1 BMC Remedy IT Service Management Suite, BMC Service Request Management, BMC Knowledg

Environment

Figure 1: Benchmark architecture

IP Grouping into single subnetIP Groupinii g inii to sinii gle subnet

Web/BMC Remedy Mid-Tier Server

Application Server Tier (BMC

Remedy AR Server Group)

Database Tier

Client Tier – Load Balanced(Simulated)

7.6.04 SP1 Benchmark on Dell Windows/SQL Server 2008

Storage Area Network

SAN

2 BMC Remedy

Mid-tiers

2 BMC Remedy AR

Servers(as a server

group)

HTTPS (Port: 443)

Silk Performer

Driver

Silk Performer

Agent

Silk Performer

Agent

OS: Windows Server 2008 R2

CPU: 2 cores

RAM: 12 GB

HD: 64 GB

OS: Windows Server

2008 R2

CPU: 8 cores

RAM: 8 GB

HD: 200 GB

Load

Balancer

Load

Balancer

RPC

OS: Windows

Server 2008 R2

CPU: 8 cores

RAM: 16 GB

HD: 255 GB

Integration Tier (BMC

Remedy AR Server

Group)

OS: Windows Server 2008 R2

CPU: 32 cores

RAM: 128 GB

HD: 19TB external storage

DB: SQL Server 2008 64 bit

BMC Remedy AR Server

DB

Storage: Dell Equalogic. 2

storages attached using

RAID 10

BMC Atrium Discovery

and Dependency

Mapping Appliance

(VM)

OS: ESX Server

CPU: 4 cores

RAM: 8 GB

HD: 500 GB

OS: Windows

Server 2008 R2

CPU: 8 cores

RAM: 16 GB

HD: 64 GB

RPC

SAN

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