PERSONALLY SPEAKING

Fall 2014

Scott Kelly

go on a $1,500 shopping spree!shopping spree!

save up to $1,450 on a new system!

If your heating or cooling equipment is more than 15 years old, you could reap real savings from a new system. Today’s high-efficiency equipment is designed to make your entire home more comfortable while reducing annual energy costs by 30% or more. That’s probably more than what you spend now on maintenance and repairs to keep your old system running.

Our knowledgeable equipment experts can help you choose the right system for your home and install it properly — usually in just a day.

And right now, you may also qualify for Carrier Cool Cash rebates of up to $1,450 on select, high-efficiency Carrier systems!

Call or email us today for more details or to schedule a free consultation with one of our comfort consultants.

*Valid through 10/15/14.

Dear Friends,

We’re pleased to announce that Carolina received the Super Service Award from Angie’s List for the fifth year in a row! It’s a huge honor because no more than 5% of companies earn this award, which recognizes businesses that achieve and maintain a superior service rating over the previous year. We were also named 2014 Best of the Upstate by the readers of the Greenville News!

We never stop looking for ways to serve you better, and our top priority is ensuring your comfort and peace of mind. That means preparing for the worst so we can be there for you whenever you need us. This includes putting snow chains on our vehicles so we can safely navigate slippery roads. And members of our service team are available around the clock to answer every call.

Last winter, we responded to more than 100 no-heat calls and worked late into the night to make sure we helped everyone.

One of those calls involved getting a generator restarted in the middle of the night after a power outage.

Of course, we can handle all of your non emergency calls quickly, too — from seasonal maintenance of your heating and cooling system to repairs and installations of new equipment.

While we’re proud of our Angie’s List winning streak,

we’ll never rest on our laurels when it comes

to being there for our customers. Every call from you is a

chance to prove that, and we thank you for the opportunity. You’re important to us!

Warmly,

Scott Kelly

HFAL

14-1

3564

great service and peace of mind

No purchase necessary. A purchase will not improve chance of winning. See enclosed card for details.

What would you do with a $1,500 gift card that could be used however makes you happy? There’s only one way to find out. Enter our latest contest for your chance to win!

Read this newsletter and answer the questions on the enclosed reply card. All entries received by 1/2/15 with the correct answers will be entered into a drawing for the $1,500 gift card.

Congratulations to Cindi Thomet, the winner of the Weber grill from our winter newsletter contest!

Congratulations to our June winner: Aaron Clark

*No purchase necessary. A purchase will not improve chance of winning. See enclosed card for details.

when saving money is a bad deal

When you decide to replace your heating and cooling equipment, choose your contractor wisely! When you go with a lowball estimate, you may be getting what you pay for: a low-end installation. If your system isn’t installed correctly, it won’t work properly. (For more about this, read “Why your system may be flawed” on page 3).

When you choose Carolina, you can rest assured that our knowledgeable pros will make sure your equipment is installed correctly, so you get the best comfort and savings from the start.

do you need a new water heater?Last spring we told you about our partnership with Duke Energy’s Smart Saver Health Check plan, which helps you lower your energy costs without sacrificing comfort.

In addition to tools and diagnostic equipment to help our technicians serve you better, our partici-pation in Duke Energy’s Smart Saver program allows us to qualify you for a range of rebates on energy-saving equipment for your home.

Here’s one example: Right now, you could get as much as $320 back if you replace your old water heater with a super

efficient, hybrid heat pump water heater.Because heat pump water heaters use electricity

to move heat from one place to another instead of generating heat directly, they can be two to three times more energy efficient than conventional electric resistance water heaters.

According to Energy Star, your savings on water heating could add up to $250 per year — or more if your family uses a lot of hot

water. Contact us today or scan the code above for more information.

In this issue: WIN a $1,500 shopping spree!* • save up to $320 on a water heater

our latest “You da Man!” award winner

Has one of our technicians impressed you with his great service? Tell us about it! Our service team is dedicated to giving you the best service while handling your problems quickly and efficiently.

This year, we launched the “You da Man!” awards to recognize their hard work. Each month, we honor the technician who gets the most feedback. You can post comments on Facebook or Twitter, send us an email or a letter, or just call us.

New members of the Carolina customer service team include Zeny Perez, Natalie Bishop and Melissa McCombs. Comfort consultant Daniel Burke also joined us this year.

welcome to the team!

PRESORTED STANDARD MAIL

U.S. POSTAGE

PAIDMPI

Heating and Air Conditioning Sales and InstallationIndoor Air Quality

864-232-5684 • 800-261-0359www.carolinaheating.com

P.O. Box 6732 Greenville, SC 29606

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