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Collection Best Practices and Tools

Perspective from the Private Sector

Wendy Sifford, ModeratorGovernment Banking Relationship ManagerNovember 1, 2013

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U.S. Bank Retail CollectionsJessica Rogers & Kathleen Legg

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Allow individuals or companies to authorize one-time or recurring debits to checking or savings accounts

Agency controls timing and collection efforts Efficient and cost effective

ACH Direct DebitWendy Sifford & Tutti Souders

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Payment Authorization Manager is a web based service that allows ACH originators to present authorization and enrollment forms electronically to consumers and corporate trading partners

ACH receiver authenticates to the system, consents to e-signature, and completes the form. Both the originator and the receiver will get a final copy of the form and the e-sign consent for their records

ACH Pre-Authorization ManagerWendy Sifford & Tutti Souders

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Provides a single point of entry for electronic payment processing

Enables your customers to make payments via the Web, IVR, and live agent

Processes settlement through Bank (ACH) and Credit Card Processor

Seamlessly integrates with any agency, call center, or application

Incorporates leading edge technology to provide configurable application and user interfaces

Should adhere to highest industry standards for security

Online PaymentsOnline Payments

Online PaymentsWendy Sifford & Tutti Souders

Banking Partner

Merchant Processor

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Is it allowed? Collect payment while you have individual on phone, in

person or by mail Convenient payment option Easily handle recurring and installment payments Online, terminal and mobile options

Credit Card AcceptanceWendy Sifford & Tutti Souders

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Mail Pickup :• Early pick up directly from Post Office

Processing:• Following Agency specific instructions

• Allows agency to reallocate resources

Reporting:• Online

• Images

• Transmission files

Security• Segregation of duties

• Secure facility

LockboxWendy Sifford & Tutti Souders

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Consumer ‘A’

Consumer ‘B’

Bank

OnlineResources

CheckFree

Agency

ABC CreditUnion

Typical ‘Online Payment’ Flow

E-LockboxWendy Sifford & Tutti Souders

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CheckFree

BPS# 4

RPPS

Electronic Remittance File

One credit is posted to your account daily

Agency

OnlineResources

Metavante

E-LockboxWendy Sifford & Tutti Souders

E-Lockbox Payment Flow

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Depositing checks is as simple as scanning them at your PC

simple as scanning checks at your PC to deposit domestic checks without going to the bank

As complex as you require to process remittances and import data to update your Accounts Receivables

Remote Deposit CaptureWendy Sifford & Tutti Souders