peter_baxter_cv_jan_2015

1 Peter Baxter | [email protected]

Home: 905.635.9738

Peter Baxter

2145 Gary Cr. Burlington, Ontario CANADA L7R 1T1

Cell: 289.681.2005 [email protected]

Introduction

My unique blend of technical and business experience help organizations define real requirements, build solid strategic plans and plan time-‐specific delivery of solutions that address specific problems at the right time in the right way -‐ building success.

Timeline

Work Experience

April 2014 – Present (9 months)

Director, Marketing Technology Portfolio Toronto, Ontario, CANADA Strategic leadership and governance of marketing technology platform development for clients including Nissan Americas, Transitions Optical Inc.. Management of Business Analysis team.

Key Accomplishments Verticals • Planning of multi-‐year roadmaps for

multimillion-‐dollar technology platforms consisting of new and legacy systems, as well as both custom and 3rd party software.

• Agile Product Owner. • Product Lead for agile development team for

enhancements of, groundbreaking distributed marketing platform.

• Oversight of enterprise technology integrations.

• Management of Business Analysis.

• Automotive • Optical

January 2012 – March 2014 (1 year 2 months)


Consulting Services Manager, Innovation Office Oakville, Ontario, CANADA Designing and driving developed Business Solution Strategies to augment relationships with clients, better control scope and to drive increased revenue through project offerings in engagements.

Key Accomplishments Verticals • Built foundations for Mobility Practice. • Developed sales and execution strategies. • Designed & developed mobility assessment as

a Service. • Developed delivery guides and key

deliverables for program. • Identified required resources and defined

roles. • Developed ‘crowd sourcing’ based

requirements and apathy assessment. • Build customer pipeline. • Management of business analysis team

• Finance • Health Care • Municipal Government

June 2010 – December 2012 (1 year 7 months)

Sr. Consultant, Solutions & Services Oakville, Ontario, CANADA Defining options to drive design and execution of client strategies while acting as a senior technical and business resource for the broadest and most complex issues. Drives key relationships into projects, achieving Client satisfaction, and effectively developing long term relationships with decision-‐makers on accounts.

Key Accomplishments Verticals • Defined consulting practices • Developed key business analysis methodology

for delivering value for customer problems. • Built practices around mapping requirements

to customer goals. • Developed and executed approaches to

personae based requirements gathering increasing efficiency and reducing customer investment.

• Finance • Health Care • Government • Education • Energy • Retail • Sports • Insurance • Logistics


39 Steps Consulting Canada August 2009 – Ongoing (1 year 7 months)

Sr. Consultant/ Contractor Burlington, Ontario, CANADA Sr. Business Solutions Architect and Business Analyst with over 15 years of industry experience, for hire on short term and long term contracts.

Key Accomplishments Verticals • Work with insurer and insurance broker

stakeholders to elicit, define and document complex business rule requirements to support broker to insurer integration.

• Derived and documented requirements, user scenarios and interactive design for automotive client’s digital campaign site.

• Built feature set document, in-‐depth feature requirements analysis and developed system implementation plans pertaining to the redesign of a large telecommunications company solution.

• Facilitated strategic planning and options analysis for interactive agency’s business strategy around their products.

• Insurance • Automotive • Telecommunications • Products

June 2008 – August 2009 (14 months)

Sr. Business Solutions Architect, Client Services Group Toronto, Ontario, CANADA Responsible for the overall design of the application/ solution and mapping the business requirements to systems/technical requirements. Worked as a team member along with Sales, the Engagement Manager, Developer and Technical Architect to deliver the complete solution for the customer.

Key Accomplishments Verticals • Defined multiple complex SharePoint

solutions for enterprise customers. • Built complex system requirements for a work

management system tracking and managing operations related to construction on nuclear reactors.

• Developed and delivered fully usable and complete SharePoint governance strategy to provincial government client.

• Energy • Healthcare • Government • Finance • Media


November 2007 – May 2008 (6 months)

Director, Strategic Consulting Toronto, Ontario, CANADA Lead the Business Analysis portion of the Strategic Consulting practice for Eastern North American region of Blast Radius operations.

Key Accomplishments Verticals • Developed annual business plan, forecasting,

design and implementation of marketing strategies.

• Developed updated and business analysis and requirements methodology.

• Lead complex agile project for a large financial industry leveraging viral marketing models as well as, community and social networking strategies to drive market saturation and feature implementation.

• Finance • Manufacturing

August 2006 – November 2007 (1 year 3 months)

Sr. Business Analyst/ Project Lead Toronto, Ontario, CANADA Led the Business Solution Strategy driving requirements and analysis process for a $3M/year Customer Experience Platform strategy for a global Manufacturer of Home Organization product and their 30 brand.

Key Accomplishments Verticals • Worked with executive level stakeholders to

develop and deliver requirements/ brand prioritization.

• Delivered a centralized product data model strategy, full requirements, branding and information architecture for each brand.

• Developed and executed a successful global migration strategy.

• Consumer Goods

February 2006 – August 2006 (7 months)

Sr. Consultant Toronto, Ontario, CANADA Senior consultant responsible for gathering and managing client relationships and requirements and working with developers to build custom web solutions (content management systems, custom applications, portals).


Key Accomplishments Verticals • Worked with executive level stakeholders to

develop and deliver requirements. • Requirements to strategy mapping. • Strategic planning and business planning.

• Government • Finance • Travel • Energy

CRMAmericas August 2005 – February 2007 (7 months)

Director of Implementation Services Vancouver, British Columbia, CANADA Responsible for overseeing and gathering business and technical requirements for all CRM projects.

Key Accomplishments Verticals • Worked with executive level clients to ensure

delivery of scope. • Developed annual business plan, forecasting,

design and implementation of marketing strategies.

• Developed updated and business analysis and requirements methodology.

• Requirements to strategy mapping. • Strategic planning and tactical execution of

plan.

• Manufacturing

March 2003 – August 2005 (2 years 5 months)

Sr. Developer/ Consultant Toronto, Ontario, CANADA Assessing business requirements, creation of functional requirements / technical architecture documentation, design, development, integration and deployment of client’s on-‐line, e-‐business web application needs.

Key Accomplishments Verticals • Creation of "eCMS as a Business Practice" as

an organizational model, and with full presentation material presented to company's executive (later implemented).

• Contributed to the foundations for creation of Reference Architecture model (Enterprise Service Bus) for a Customer eXperience Platform (CXP).

• Built CXP into packaged product and

• Loyalty • Travel • Manufacturing • Municipal Government • Telecommunications • Retail


delivered.

September 2000 – March 2003 (2 years 6 months)

Sr. Developer/ Consultant Amsterdam, THE NETHERLANDS Development of e-‐business solutions, including planning and developing (short design/ develop increments, scenario-‐build-‐test methodology) of a multilingual B2B e-‐business solution for Major European clients.

Key Accomplishments Verticals • Development of a large, investor-sponsored,

B2C e-business financial portal. • Research Project Lead on a product

evaluation of eCRM Analytics. • Design and development (short design/

development increments, scenario-build-test methodology) of a large custom built, privately sponsored, B2C e-business mortgage web portal.

• Front end, design and development of a custom On-line Content Management System for a worldwide Chemical Industry client.

• Technical resources and SME (Subject Matter Expert) helping sales teams formulate sales approaches, sharing knowledge, explaining technology as well as presenting and providing technical insight to clients in regards to analytics strategies.

• Lead developer on a (Sybase) Power Builder 5 to Power Builder 7 migration/ and development of a large financial organization’s existing application.

• Manufacturing • Finance • Insurance • Logistics


Education 2015

Certified Scrum Product Owner® (CSPO) certification

2014 Certified Business Analyst Professional (CBAP) – March 2014

2013 Presentation Skills Training

2012 MS SketchFlow Training

2005 Interwoven Software Training (New York, New York):

• TeamSite 6.5 ContentCenter Professional • TeamSite 6.5 FormsPublisher Development • TeamSite 6.5 Advanced FormsPublisher Development • TeamSite 6.5 Workflow Fundamentals • TeamSite 6.5 FormsPublisher Development

2004

Enterprise Content Management Professional Learning Centre -‐ University of Toronto Toronto, Ontario CANADA

Content Server Core Developer I & II FatWire Software New York, New York USA Designing and Using ATG Portlets ATG Chicago, Illinois USA

2000 Diploma in Applied Information Technology Information Technology Institute Ottawa, Ontario CANADA

This intensive year earning an Applied Information Technology diploma, included three major projects stressing object oriented planning, design, development and documentation.

1994 Bachelor of Arts, Political Science (Honours), minor in Law Carleton University

Ottawa, Ontario CANADA


Professional Affiliations

Scrum Alliance (2014)

Silicon Halton ( 2014 )

IIBA -‐ International Institute of Business Analysis ( 2010 – Present )

AIIM -‐ The Enterprise Content Management Association ( 2005 – Present )

Documents

peter_baxter_cv_jan_2015