PFSF Relative Caregiver Satisfaction Survey Results

2010-2011

1-6 months

7-11 months

1-2 years

Over 2 years

No Answer

60.00% (12)

15.00% (3)

15.00% (3)

5.00% (1)

5.00% (1)

1. How long have you been receiving services?

Under 24

25-34

35-54

55+

No Answer

0% (0)

10% (2)

50% (10)

35% (7)

5% (1)

2. What is your age?

White

African American

Hispanic

Asian

Other __________

No Answer

75% (15)

20% (4)

0% (0)

0% (0)

0% (0)

5% (1)

3. What is your race/ethnicity?

Gainesville

Lake City

Live Oak

Starke

Trenton

No Answer

30% (6)

35% (7)

10% (2)

5% (1)

15% (3)

5% (1)

4. PSF Office of the Family Care Counselor who works with you most often:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

30% (6)

25% (5)

15% (3)

5% (1)

10% (2)

10% (2)

5% (1)

5. My Family Care Counselor asks me about my family's traditions and beliefs and uses these in providing us help.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35% (7)

25% (5)

5% (1)

10% (2)

10% (2)

5% (1)

5% (1)

6. I participated in the creation of the case plan and my opinions and rec-ommendations were heard and included in the case plan.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

45% (9)

20% (4)

20% (4)

0% (0)

5% (1)

10% (2)

0% (0)

7. When I participate in Family Team Conferences I am able to talk about what I know and what I want to happen.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

70% (14)

15% (3)

5% (1)

0% (0)

0% (0)

0% (0)

10% (2)

8. I know who to contact if I have questions or concerns.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

40% (8)

20% (4)

10% (2)

5% (1)

15% (3)

10% (2)

0% (0)

9. When I attend court hearings I am able to tell the court what is happening and what I need.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

40% (8)

15% (3)

10% (2)

20% (4)

10% (2)

0% (0)

5% (1)

10. I am informed of events and information that affect me and my family.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

25% (5)

30% (6)

10% (2)

5% (1)

5% (1)

25% (5)

0% (0)

11. The services that my children have received help them to do better in school, at home and with their friends.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

40% (8)

15% (3)

20% (4)

5% (1)

10% (2)

5% (1)

5% (1)

12. Services are available to me and my family when they are needed and are at times that are good for us.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

45% (9)

15% (3)

15% (3)

10% (2)

5% (1)

5% (1)

5% (1)

13. PSF provides my family with the guidance and support we need.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

0% 10% 20% 30% 40% 50% 60% 70%

60% (12)

25% (5)

5% (1)

5% (1)

5% (1)

0% (0)

0% (0)

14. My Family Care Counselor visits me in my home at least one time per month.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

50% (10)

25% (5)

15% (3)

0% (0)

10% (2)

0% (0)

0% (0)

15. My Family Care Counselor is available and accessible.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

35% (7)

30% (6)

15% (3)

10% (2)

5% (1)

5% (1)

0% (0)

16. My phone calls are answered or returned within 24 hours.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

75% (15)

10% (2)

5% (1)

5% (1)

0% (0)

0% (0)

5% (1)

17. My Family Care Counselor treats me with courtesy and respect.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

No Answer

45% (9)

30% (6)

10% (2)

5% (1)

5% (1)

0% (0)

5% (1)

18. My Family Care Counselor supports me and my family and will help us no matter what.

19. Please let us know how we can improve:

• More staff, smaller caseloads, workers seem rushed and overwhelmed with such large case loads and many responsibilities (supervisor assumed caseload of transferred worker without much assistance with her supervisor duties.)

• Provide better understanding/or emotional support to the caregivers. A lack of communication was/is evident in this case as well as lack of concern for the caregivers. The road blocks I've had as a care giver was the result of what the PSF counselor did or did not do.

• family care counselors are biased and can never get a hold of them. I hope in the future, the children of the care system get better services and care, because the children in my care have been over looked from day one and its never been about the children

• There is so much and it will take a lot!!! They do what they can...• In my opinion things are great.

20. Please let us know of things we are doing well:

• All of the personnel who we have dealt with have been very kind and courteous. They have been very knowledgeable or were willing to find the answers if they did not know. Thank you for caring for the children! Keep up the good work!

• Assist with requests and information about court hearings and planned recommendations for placement.

• Everything• Better serve the children and have a voice for em! Because

that's what its about them not the adults.