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PHCS Savility PortalQuick Tour
About PHCS Savility
Key Features Key Benefits
A single reimbursement process Accelerated, consolidated payment for all PHCS Savility claims regardless of payer
A single point of entry for all claims Simplified claim submission – no need to recall multiple addresses or payer IDs
A single brand identity Simplified member recognition – no need to learn multiple ID card formats
A single provider service organization Streamlined service – no need to contact multiple payers to resolve claim issues
A single online portal for provider self-service
24/7/365 access to eligibility, payment, claim and other information across all PHCS Savility claims
Combining the revenue diversity of a multi-payer network with the administrative simplicity of a single large payer
About the Portal
Delivering 24/7/365 access across all PHCS Savility payers to:
Eligibility Verification
Claim Status
Remittance Status
Claim Submission
Portal Overview
Welcome to the PHCS Savility Portal, a self-service website for participating providers brought to you by MultiPlan and our partner, InstaMed.
Through this secure website, you can:
• Confirm member eligibility• Submit PHCS Savility claims• Check on the status of submitted claims• Determine the status of payments made or in progress
Simply select HIPAA Transactions from the Main Menu at left for these common operations, and then use the tabs in the aqua bar across the top of the main screen area.
A detailed guide for using the PHCS Savility Provider Portal is available by clicking on the User Guide link in the upper right corner of this page. You can also download a quick reference.
If you need assistance with this self-service portal, or if you need help with any PHCS Savility-related issues, contact MultiPlan’s PHCS Savility Provider Service team at 877-728-4548 from 8:00 am to 7:00 pm Eastern Time, or send an e-mail to [email protected].
If you have questions about other functionality and services available from InstaMed, contact InstaMed directly at 1-866-INSTAMED.
Lets you store information about your patients that can then be used throughout the portal
Gets you to the most commonly used functions with a single click
Lets you perform common functions such as verify eligibility, enter claims and obtain claim and payment statusLets you modify certain aspects of your user experience, including log-ins and screen displays
Verify EligibilityChoose from a variety
of ways to enter search criteria
Eligibility is typically verified by entering name
and subscriber ID
Verify Eligibility
Eligibility information is typically returned in human readable form, as shown here
Text in light blue is a hyperlink to more detailed information
Optionally, information can be downloaded in EDI form into your practice management system
Requests to verify eligibility can be one-at-a-time, as just seen, or submitted as a batch of requests
Check Claim Status Search for a single claim or claims meeting certain
criteria
Search on any combination of Provider ID, Total
Charges, Service Dates, etc.
Save commonly used searches
for frequent use
Check Claim StatusSearch results can be
downloaded for further analysis
Columns included in search results are user configurable; click on
title to sort results
Click here to view deeper information
Status indicates where the claim is in the process:Accepted – HIPAA: claim has passed HIPAA validations
Rejected – HIPAA: claim failed validations and must be resubmittedAccepted – Payer: claim has been received by MultiPlan for processing
Check Remit Status
Search for remittances meeting certain conditions,
or search for a batch of remittances received (e.g.,
on a particular day)
Check Remit Status
Click here to view deeper information
Remittances will soon include
payments from multiple PHCS Savility payers
Submit Claims
PHCS Savility claims are submitted through clearinghouse, mail, EDI, or can be entered through the portal
Portal claim entry follows a 5-step process, starting with patient information
Patient information can be auto-populated from information stored using the Patients module
Submit Claims
The last step in online claim submission is entry of charges
To facilitate entry, common service templates can be set up ahead of time
Configuration Options Sign up for electronic reimbursement
Configure search results screens to
suit user preferencesEstablish and maintain user logins and rights to suit your organization, including at the
individual, facility and/or department levels
