PHILIPPINE ARMY

PHILIPPINE ARMY

CITIZEN’S CHARTER 2020 (3rd Edition)

I. Mandate The Philippine Army organizes, trains and equips forces for the conduct of prompt and sustained operations on land.

II. Vision By 2028, a world- class Army that is a source of national pride.

III. Mission To develop, organize, train, equip, support, and sustain Army Forces for the conduct of prompt and sustained ground operations to accomplish the AFP mission.

IV. Service Pledge We the officer, enlisted personnel and civilian employees of the Philippine Army, undertake to uphold:

Honor Duty, and Patriotism

We also commit to attend to all applicants or requesting parties who are within the premises of the agency prior to the end of official working hours and during lunch break. We therefore, guarantee that our services shall be in accordance with law, rules and regulations, so help us God.

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V. List of Service

Headquarters Philippine Army (Central Office)

External Services AGH Registrar Service ……………………………………………………………….8 Ancillary/Diagnostic Service ………………………………………………………....9 Appeal for Re-entry/Re-CAD of Officers…………………………………………...11 Appeal for Re-Instatement of Former Enlisted Personnel………………………..12 Authentication of Documents………………………………………………….…….13 Claims for Special Financial Assistance (SFA KIA)- PMS…………………….…15 Commission in the Reserve Force.....................................................................16 Disposition Domestic-Related Complaints/Reports……………………..….…….18 Incorporation in the Reserve Force....................................................................20 In-Patient Service ………………………………………………………………........22 Investigation of other ESPA- related Complaints/Reports………..……………...24 Issuance of Certificate of Bonafide members for Active Military Personnel and Legal Dependents ………………………………………………………………26 Emergency Room Service ……………………….………………………………….27 Issuance of Certificate of Legal Beneficiaries and Bonafide Members (for Death Claims)………………………………………………………………………..........….28 Issuance of JAGO Clearance/Certification………………………………………...29 Issuance of Military, Dependents and Civilian HR ID………………..…………...31 Out-Patient Service ………………………………………………………….………33 Payment of Burial Allowance………………………………………………………..34 Payment of Special Financial Assistant (SFA)…………………………….……...36 Payment of Utilities…………………………………………………………………...37 Payment to Contract of Service Workers…………………………………………..38 Philippine Army Pre-entry Exams (AFPSAT, AQE & SWE)……………….….…40 Physical Medical Examination Service………………………………………….…41 Processing of House and Lot Remuneration (LHR)-PMS…………………..…...43 Processing of Survivorship Benefits Claims………………………...……….……44 Public Bidding………………………………………………………………………...48 Recruitment of PA Officers (OCC and OPC)………………………………….…..51 Reimbursement of Funeral Expenses……………………………………………..52 Remittances to Financial Institutions………………………………………………54 Rendering of Legal Advice……………………………………………………..…...55 Response to Domestic- Related Queries…………………………………….…...56 Small Value Procurement (SVP) 53.9 and

Shopping 52.1a and 52.1b…………………………………………..……..57

Support Service ………………………………………………………………......…60 Transfer of Fund to Philippine International Trading Corporation………...…….61 Internal Services AGH Registrar Service …………………………………………………………..….64 Ancillary/Diagnostic Service ………………………………………………….…….65 Appeals Related to PAOSLL……………………………………………….......…..67 Application for Change of AFP Occupational Specialty (AFPOS)………….…...68 Application for Change of Family Name………………………………………..….69 Application for Command & General Staff Course……………………….……....69

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Application for Leave Abroad……………………………………………….……....71 Application for Local Schooling (Service Course)………………………….……..72 Application for Schooling Abroad…………………………………………….……..73 Application for Special Promotion and Confirmation of Rank of PA Enlisted Personnel………………………………………………………………………….…..74 Application for Readjustment of Ranks of PA Enlisted Personnel………….…..75 Application for Reassignment/assignment of Officers/EP…………….…….…...76 Application for 22k, NDA Program and other Scholarship Grants……..….……78 Authentication of Orders (Published the Current Year)…………………....…….79 Authentication of SOS, Military Leave/Furlough Records and Orders (Published the previous year)……………………………………………………….80 Bonus, PIB and Pay & Allowances Differential……………………………………81 Claims for Special Financial Assistance (SFA WIA) PMS…………………...82 Clearing of Accountability ……………………………………………………….......83 Collection of BID Security & Performance Bond………………………………..…84 Collection of Light & Water Bill……………………………………………………....84 Collection of Military ID…………………………………………………………........85 Collection of Overpaid Pay & Allowances……………………………………….....85 Collection of Property & Money Accountability………………………………........86 Collection of Rentals (Mortuary, Concessionaire, Clubhouse, PA Wellness Gym)……………………………………………………………………86 Collection through B-4 Accounts……………………………………………………87 Commutation of Unused Leave …………………………………………………....87 Confirmation of Discharge with Complete Disability Discharge (CDD)…………90 Confirmation of Honorable Discharge of Enlisted Personnel…………...…........91 Confirmation of Trainee Service for the Purpose of Retirement/ Separation Benefits Claims …………………………………………………………92 Consolidation of RPCPPE….………………………………………………………..93 Creation of Payroll…………………………………………………………………....93 Emergency Room Service………………………………………………………….. 95 Extension of Expiration of Term of Enlistment (ETE)………...……………….….96 Financial Clearance…………………………………………………………….…….97 Fractional Pay and Allowances (Retirees)..........................................................98 Funeral Honors and Services…………………………………….………………….99 Granting of Cash Advance……………………………………………………...… 100 Foreign Travel……………………………………………………………………..100 Local Travel……………………………………………………………………......101 Maintenance and Other Operating Expense (MOOE)……………………..….103 Implementation of B-4 Accounts/Overpayment…………………………………. 106 In-Patient Service ………………………………………………………..………… 107 Investigation of Other ESPA Related Complaints/Reports………………..…….108 Issuance of General, Special and Letter Orders and Directives issued by PA and Available GHQ orders………………………………………………….113 Issuance of Notice of Transfer of Allocation……………………………………...114 Issuance of Transfer of Allocation (BCDA Fund)………………………….......114 Issuance of Notice of Transfer of Allocation (Regular Fund)…………………115 Issuance of Notice of Transfer of Cash Allocation (Inter-Agency Transferred Fund)………………………………………………………………………………..116 Issuance of Notice of Transfer of Cash Allocation (Trust Fund)……………..116

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Issuance of OACESPA Clearance…………………………………………………117 Issuance of OAPM Clearance……………………………………………………...121 Issuance of PA Accountability Clearance…………………………………………123 Issuance of Property Clearance……………………………………………………124 Issuance of Statement of Service and Leave Records for active/retired/separated /discharged personnel and issuance of Certificate of Complete Active Military Personnel……………………………………………………………..………………125 Liquidation of Cash Advance……………………………………………………….126 Foreign Travel……………………………………………………………………..126 Local Travel……………………………………………………………………….128 Maintenance and Other Operating Expenses (MOOE)………………….....…129 Medal of Valor Awardees……………………………………………….…………...131 Official Receipt (OR) of all Remittances, White Payslip and Income Tax Return (ITR)…………………………………………………………....131 Out-Patient Service ………………………………………………………………….132 Payment of Bonus, Incentive, Cash Gift (Active)………………………………....133 Payment of Financial Claims Thru Checks (MOOE & PS CLAIMS)……….......134 Payment of Financial Claims Thru LDDAP-ADA (MOOE & PS CLAIMS).….....135 Payment of Pay and Allowances of Army Personnel (ACTIVE)…………….......136 Payment to Contract of Service Workers…………………………………………..137 Physical Medical Examination Service……………………………………………..139 Processing of Awards and Decorations…………………………………….……...140 Processing of Financial Claims…………………………………………….………..141 Clothing Allowance for Civilian HRs………………………………………………142 Combat Pay………………………………………………………………………….142 Commutation unused leave………………………………………………………..144 Flying Duty Pay……………………………………………………………………..145 Instructors Duty Pay ……………………………………………………………….146 Magna Carta for Health Workers………………………………………….………148 Parachutist Duty Pay…………………………………………………………........149 Payment- Labor and Wages…………………………………………………. …..150 Payment of Medal of Valor………………………………………………………...152 Payment of Mid-Year/Year End Bonus…………………………………………...153 Payment pf Promotion Differential…………………………………………….…..155 Payment of Reenlistment Clothing Allowance (RCA)…………………………...156 PBB for Active Personnel…………………………………………………………..157 PBB for Retired Personnel …………………………………………………….......159 Procurement of Supplies from PSDBM with Amendment of APR……………...160 Procurement thru PSDBM…………………………………………………………..161 Productivity Enhancement Incentive………………………………………………162 Reimbursement Hospitalization Expenses………………………………………..164 Reimbursement of Local Travel…………………………………………………….165 Subsistence Allowance…………………………………………….………………..167 Processing of Awards and Decorations ……………………………...…………......169 Professional Examinations (PROFEX)……………………………………………….170 Promotion of Enlisted Personnel…………………………………………………...…171 Promotion of Enlisted Personnel 01to 05..............................................................172 Promotion of Reservist Personnel.........................................................................173 Out-Patient Service………………………………………………………………..…...175

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Readjustment of Ranks of EP with Inactive Reserve Officer Status and/or as Licensed Professionals……………………………………………………………..176 Re-enlistment Clothing Allowance (RCA In Cash) Claims) CLAIMS…………..177 Replacement of Stale Check……………………………………………………….177 Reproduction of SALN………………………………………………………….......178

Restoration of Pay and Allowances……………………………………………….182 Special Financial Assistance (SFA Burial Expenses)………..………………….183 Special Financial Assistance Claims (12 Months Earning) ……….……………184 Statement of Last Payment (SLP)…………………………………………..……..185 Stoppage of Pay and Allowances…………………………………………...……..186 Support Service ……………………………………………………………………..188 Termination and Enlistment of Candidate Soldiers………………………………189 Transfer of Fund to Philippine International Trading Corporation………………190 Transfer of Paying Jurisdiction of Unit…………………………………..…………191 Transition Assistance Program (TAP) Services…………………………..……....192 Verification of status& Unit Assignment of Army Personnel……………..………193 Withholding of Pay and Allowances………………………………………..………193 Philippine Army Major Units (Field Offices) External Services Acceptance and Referral of Complaint………………………………………........196 Disposition of Domestic-Related Complaints/Reports…………………………...198 Investigation/Disposition of other ESPA Complaints/Reports…………………..199 Philippine Army Pre-entry Exams (PAATB, AQE & SWE)………………………202 Recruitment of PA Officers (OCC and OPC)……………………………………...203 Response to Domestic-Related Queries…………………………………….........204 Philippine Army Major Units (Field Offices) Internal Services Acceptance and Referral of Complaint……………………………………………207 Accounting of Philippine Army Properties & Equipment…………………...……209 Investigation/Disposition of other ESPA Complaints/Reports………………. ...209 Issuance of FPAO Clearance………………………………………………………211 Issuance of OAPM Clearance…………………………………………………......213 Issuance of OESPA Clearance……………………………………………………214 Issuance of Supplies and Equipment……………………………………….........217 Receipt of Supplies and Equipment………………………………………...…….218 Reproduction of SALN………………………………………………………………219 General Support Issuance of PAO, GS Clearance…………………………………………….........224 Receipt and Issuance of Supplies and Equipment ………………………… ….225 Storage of Supplies and Equipment ……………………………………………...226

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Headquarters Philippine Army

External Services

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1. AGH Registrar Service

Registrar Service caters issuance of certificate of live birth, and issuance of certificate of death.

Office or Division: AGH, HHSG, PA

Classification: Complex

Type of Transaction: G2C - Government to Citizen

Who may avail: Civilian Populace

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Identification Card Authorized Offices/Agencies

2. New Born Data OB Gyne Ward

3. Certificate of Live Birth Form Registrar Section, AGH

1. Certificate of Death Form Registrar Section, AGH

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1A. Request for Certificate of Live Birth, Submit Accomplished New Born Data

1. Issuance of Certificate of Live Birth Form

None

Five (5) minutes

Attending Physician, Registrar Personnel

2. Accomplished Live Birth Form and present identification card

2. Encoding of data None 5-10 minutes

Registrar Personnel

1. For Signature of Attending Physician

None 5-10 minutes

Attending Physician

4. Issuance of Certificate of Live Birth

None

Five (5) minutes

Registrar Personnel

3.Submit to City Registrar

5. Provide Instruction None Five (5) minutes

Registrar Personnel

1B. Request for Certificate of Death

1. Verification of patients record to Emergency Room personnel

None

Ten (10) minutes

Registrar Personnel/ Emergency

Room Personnel/ SHOD/MOD

2. Issuance of Certificate of Death Form

None Five (5) minutes

Registrar Personnel

2.Accomplished Certificate of Death and present identification card

3. Encoding of Data None 5-10 minutes

Registrar Personnel

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None 5-10 minutes

Attending Physician

5. Issuance of Certificate of Death


Registrar Personnel



Registrar Personnel

2. Ancillary/Diagnostic Service

Ancillary/Diagnostic has the following services: X-ray, Clinical Laboratory, Heart Station and Physical Medical Rehabilitation Service (PMRS). Office or Division: AGH, HHSG, PA

Classification: Highly Technical

Type of Transaction: G2C - Government to Citizen Who may avail: Civilian Populace



2. Diagnostic Request Duty Doctor

3. Official Receipt

Finance Section


PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Registration, Schedule of Special Procedure

X-RAY

CLINICAL LABORATORY

HEART STATION

PMRS

It depends on the procedure (Pls see attached Cir 1 Schedule of Rates and Charges or replacement of medical supplies

Five (5) minutes

RRT/RMT/Heart

Station Personnel/RPT

2. Perform procedure

X-RAY

CLINICAL LABORATORY (Specimen Collection)

None

5-10 minutes

10-15 minutes

10-45 minutes

10

HEART STATION

PMRS (Initial Evaluation and Assessment)

15- 20 minutes

3. Read and interpret results

X-RAY

CLINICAL LABORATORY

HEART STATION

PMRS (Goal Planning/ Schedule of Treatment)

None

10 minutes

Radiologist/ Medical Corps

Officer/Internist/Cardiologist

5- 50 minutes

30 minutes upon

availability of doctor

10 minutes

4. Release of Results

X-RAY

CLINICAL LABORATORY

HEART STATION

PMRS

a. Goal Planning/ Schedule of Treatment)

b. Implementation of Treatment Plan

c. Documentation of Re-evaluation (after 10 sessions)

d. Aftercare

None

3 working days

Medical Corps Officer/Civilian Medical Officer/

Consultant/ RN/RM/NA

Maximum of 8 hours

Maximum of 2 weeks since

official result is from AFPHSC

10 minutes

1-2 hrs

5-10 minutes

15 minutes

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3. Appeal for Re-entry/Re-CAD of Officers This process includes the application for Re-entry of Former Officers. Office or Division: APMC

Classification: Complex Type of Transaction: G2C – Government to Citizen

Who may avail: All Regular PA Officers previously separated from the service


1. Statement of Service Office of the Army Adjutant

2. Separation/reversion Order Office of the Army Adjutant

3. Local/Police/NBI Clearance Municipal Office

4. SOI (Authenticated by OAA) Office of the Information Management Br

5. Latest Efficiency Rating (OAR) Previous Unit Assigned

6. AFPSAT Result Army testing Office, APMC

7. PFT Result SSC, IMCOM, PA

8. PSA CRS # 5 PSA Office

9. PAMUs Reinstatement Board OG1, PA


PROCESSING TIME

PERSON RESPONSIBLE

Submit request/ documents to RAD, APMC

Receive/ check the completeness of documents

None 5 mins RAD, APMC

Deliberation by Philippine Army re-CAD/Re-entry Board

None 1 day Secretary,

PA Re-entry Board

Board Chairman

endorses board

resolution to OG1 PA

None 3 days

Recommends approval of board resolution and of letter request to CGPA

None 10 working days G1, PA

Approval/disapproval by CGPA

None

Endorse request to J1,AFP for approval of CSAFP

None G1, PA

CSAFP recommends approval to SND

None J1,AFP

SND recommends approval to Commander-in-chief

None

Approval of Commander-in-chief

None

Gets Order Publish and issue orders

None OTAG, AFP

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TOTAL: None 16 Working Days

Service is covered under HPA Letter Directive dated 22 May 2017, Subject; Implementing Guidelines and Procedures of Re-CAD/Re-Entry of Officers and Reinstatement of Former

Enlisted Personnel in the Philippine Army

4. Appeal for Re-Instatement of former Enlisted Personnel

This process includes the application for reinstatement of former Enlisted Personnel.

Office or Division: APMC Classification: Highly Technical

Type of Transaction: G2C – Government to Citizen

Who may avail: All Reserve Officers who were previously reverted into inactive status due to action of Retention Board/SOT Board


1. Statement of Service Office of the Army Adjutant

2. Separation/reversion Order Office of the Army Adjutant

3. Local/Police/NBI Clearance Municipal Office

4. SOI (Authenticated by OAA) Office of the Info Management Branch

5. Latest Efficiency Rating (OAR) Previous Unit Assigned

6. AFPSAT Result Army testing Office, APMC



9. PAMUs Reinstatement Board OG1, PA


PROCESSING TIME

PERSON RESPONSIBLE

Proceed to PAB, APMC

Receive/ check the completeness of documents


Deliberation of Philippine Army Retention Board

None 1 day Board

Secretariat

Board Chairman

endorses board

resolution to OG1 PA

None 3 days

Recommends approval to CGPA

None 10 working days G1, PA

Approval/disapproval by CGPA

None

Forwards approved DF to OAA for publication and issuance of orders

None 1 day G1,PA

13

Get Orders Publish and issue orders

None 2 days OAA


Service is covered under HPA Letter Directive dated 22 May 2017, Subject; Implementing Guidelines and Procedures of Re-CAD/Re-Entry of Officers and Reinstatement of Former

Enlisted Personnel in the Philippine Army

5. Authentication of Documents

Upon request by individuals or personnel, the Office of the Army Judge Advocate (Admin Branch) authenticates documents that were issued by the Office. The authenticity of such documents is verified/examined by the NCO.

Office/Branch: Admin Branch, OAJA, PA

Classification: Simple Type of Transaction: G2C- Government to Citizen

Who may avail: All military, civilian personnel and their beneficiaries. CHECKLIST OF

REQUIREMENTS WHERE TO SECURE

Original documents issued by OAJA and its photocopies

Army Adjutant (PGAB) for Declaration of Beneficiaries and Decree of Final Distribution

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Convey

intent for

authentic

ation and

present

his/her ID

to the

NCO and

sign in

the Client

Logbook

in the

Message

Center.

2. Submit

the

document

s to the

1. Receive the

Client’s ID and

give the Client

Logbook.

2. Receive the

documents. Only

documents

issued by OAJA

None

3 minutes

35 minutes

Record NCO on duty

in the Message Center OAJA, PA

Record NCO OAJA, PA

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NCO on

duty in

the

Message

Center.

3. Sign Client/Receiving Logbook for the release of the clearance or certificate.

will be

authenticated by

the Office.

2.1 Verify

authenticity of

documents from

the records/file of

OAJA.

2.2 Stamp the

documents for

signature of the

Admin Officer.

2.3 Forward

documents to the

Admin Officer for

signature.

3. Sign the

documents for

authentication.

4. Record the

transaction in the

logbook and

release the

authenticated

documents to the

client.

4 minutes

3 minutes

C, Admin Branch, OAJA, PA

Record NCO OAJA, PA

TOTAL NONE 45 minutes

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6. Claims for Special Financial Assistance (SFA for KIA) –PMS Processes the request of PA Personnel who were Wounded-in-Action and Dependents of PA Personnel who were killed-in-Action (KIA) in relation to their

Special Financial Assistance at the Office of the President. Office or Division: APMC


Type of Transaction: G2C - Government to Citizen Who may avail: All PA KIA Personnel


1. Spot/Incident Report originally signed by Battalion Commander or his equivalent

Police Report

2. Certification from Major Service Adjutant indicating beneficiaries/and or bonafide membership of PA-Original Copy

Division Adjutant

3. Authority to deposit- Original copy Photocopy of LBP ATM Card

Personnel Itself

4.Original Death Certificate Personnel Itself


PROCESSING TIME

PERSON RESPONSIBLE

KIA Beneficiaries, WIA PAMUs Liaison

Receive and checks the completeness and authenticity of documents

None 10 mins Mowel branch

Prepares and submit the recommendations for SFA

None 3 days Mowel branch

Upon approval of OG1, PA submit approved recommendations to ODESFA

None 1 day Mowel branch

Monitoring None Mowel Branch TOTAL: None 4 working days

Service is covered under SOP Nr 2 GHQ dtd 3 Oct 2017; Subject; Comprehensive Social Benefit program for AFP battle Casualties and MOA on Comprehensive Social Benefit

Program

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7. Commission in the Reserve Force

A procedure that will be undergone by aspiring applicants who wish to join the Army Reserve Force.

Office or Division: Office of the Assistant Chief of Staff for Reservist and Retiree Affairs, OG9, PA



Who may avail:

1. Group I – Degree holders who are Advance ROTC graduates or have successfully completed the prescribed program of Instruction for the Probationary Officer Training Course (POTC / MS 43) conducted by the Major Services RESCOMs. 2. Group II – NCOs / POs of the regular force with outstanding records of service and technical experience and those who have rendered exceptional services in combat or other activity involving risk of life or limb in consonance with provisions of RA 718. 3. Group III – Degree holders requiring four (4) or more years of study in the courses of interest to the AFP and who are graduates of the basic ROTC… 4. Group IV – Graduates of the Master in National Security Administration (MNSA) conducted by the National Defense College of the Philippines (NDCP) in consonance with the provisions of PD 190. 5. Group V – Key and Technical personnel of vital government and private utilities which have been affiliated in the Reserve Force, AFP in consonance with provisions of Sections 10 and 31 of RA 7077. 6. Group VI – Elected government officials and presidential appointees who may qualify for commission in consonance with the provisions of Section 44 of RA 7077.


Application Form for Commission OG9, PA/Army Reserve Command/Regional Community Defense Group/Community Defense Centers

Affidavit of No Pending Case Local Law Office

Picture (Whole Body in Formal Attire) Local Photo Shops

PSA Birth Certificate or equivalent PSA Offices

Baccalaureate Degree Diploma and TOR

Concerned School

17

COMELEC Certificate for Elected Officials

COMELEC Offices

Physical Medical Examination Report Military Treatment Facilities

Command Clearances OG2, Philippine Army

Authenticated Copy of PRC/CSC License / AFPSAT Result

PRC/CSC Offices Army Testing Office

Certificate of Pre-Commission Training Army Reserve Command/Regional Community Defense Group/Community Defense Centers

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit Duly Accomplished Application Form with Complete Requirements

RCDG/CDC will provide application Form and guide the applicants of the completion of the requirements

None 4 weeks S1 RCDGs/CDCs

Undergo Physical and Medical Examination

RCDG to provide Endorsement for PME to MTFs

None 1 week S1 of RCDGs/CDCs

Submit application to respective CDC/RCDG

RCDG to provide Endorsement for PME and BI

None 3 days S1 and S2 of RCDGs

CDC/RCDG will forward said application to ARESCOM

None 1 day S1 RCDGs

Process application at ARESCOM and conducts Deliberation

None 2 weeks Chief, ARMISO, ARESCOM

OG9 validates application; Board Deliberation (to be approved by the CGPA)

None 2 weeks Chief, RPCMB, OG9, PA

OJ9 validates application and initiates DF to CSAFP (for his approval and signature)

None 3 weeks Chief, MDAD, OJ9, AFP

Application forwarded to DND

None 1 week ASHR, DND

Forwarded to OPAMA for approval of the Executive Secretary

None 1 week OPAMA Personnel

18

OJ9 facilitates DF to J1 and OTAG for issuance and publication of appropriate orders

None 1 week Chief, MDAD, OJ9, AFP

OTAG issues orders

None 1 week Chief, OTAG, AFP

Applicant Receives Commission Orders

G9, PA provides copy of Commission Orders to the applicant with the Reserve Unit assignment

None 1 day Chief, RPCMB, OG9, PA

TOTAL: None 4 Months

Service is covered under DND Circular Number 4 dated 05 July 2010, Subject: Application For Commission in the Reserve Force, Armed Forces of the Philippines.

8. Disposition of Domestic-Related Complaints/Reports Domestic cases are complaints filed against Philippine Army (PA) personnel when it comes to family issues to include, but not limited to: abandonment, non-support, and insufficient support. These issues are usually handled by OESPA, PAMUs, but in special cases, by OACESPA. Office or Division: OACESPA



Who may avail: Legal spouse and dependents of Philippine Army personnel


1. Family documents (1 original copy) Philippine Statistics Authority

2. Dependent ID/Government-Issued ID (1 original copy)

HPA/Concerned government agencies

3. Notarized Affidavit of Complaint (1 original copy)

Any law firm/office

4. Documentary evidence/s (1 original copy for each document/evidence)

Complainant

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Complainant submits his/her affidavit-complaint and pertinent documents to the investigation (IIB) personnel

1. The IIB personnel validates the completeness of the documents and encodes the complaint in the master

None

Ten (10) minutes

C, IIB/IIB NCO,

OACESPA

19

list/database of cases

2. IIB personnel drafts/prepares/sends summon to respondent personnel for appearance through the OESPA, PAMUs. - 2 days if

respondent is assigned inside post

- 7 days if

respondent is Luzon-based

- 10 days if respondent is assigned in Visayas or Mindanao

None

Ten (10) days

C, IIB/IIB NCO,

OACESPA

3. Investigation personnel sends invitation letter to the complainant for appearance.

None

One (1) day

C, IIB/IIB NCO, OACESPA

4. Investigation personnel initiates settlement/conciliation upon reporting of the parties at OACESPA.

None

Four (4) hours


5. Investigation personnel prepares the result of action taken/disposition of the case (IR/SDF) 5.1 Facilitate its submission to CG, PA for approval as recommended by ACESPA if amicably settled.

None

Twenty (20)

days


20

6. If not amicably settled, investigation personnel will conduct formal investigation 6.1 Prepares the result of action taken/disposition of the case (IR/SDF) 6.2 Submit to CG, PA for approval as recommended by ACESPA.

None

Twenty-seven (27) days


7. Investigation personnel informs all concerned on the approved final disposition of the case/complaint.

None

One (1) day


TOTAL: None 59 days, 4 hours, and 10

minutes

Service is covered under HPA Personnel Directive Nr: 01 dated 26 April 2019 with subject: Implementing Guidelines in the Settlement/Disposition of

Domestic-Related Cases in the Philippine Army

9. Incorporation in the Reserve Force A procedure that will be undergone by retired Personnel applicants who wish to join the Army Reserve Force.




Who may avail: Former members of the AFP who have retired and/or were honorably separated/discharged from the active military service


Duly accomplished application form for Incorporation

OG9, PA/Army Reserve Command/Regional Community Defense Group/Community Defense Centers

21

Photocopy of Retirement Order/Separation Orders (Authenticated)

Office of the Army Adjutant

2 x 2 picture (2 copies) Local Photo Shops

Physical Examination Report (if applying three (3) months after retirement)

Military Treatment Facilities

Summary of Information Office of the Army Adjutant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

For Retired Enlisted Personnel: Submit Duly Accomplished Application Form with Complete Requirements

RCDG/CDC will validate the application and completion of requirements

None 1 day S1 RCDGs/CDCs

CDC/RCDG will forward said application to ARESCOM

None 1 day S1 RCDGs/CDCs

Receives Incorporation Orders

Process application at ARESCOM for approval of Commander, ARESCOM and Issuance of Order

None 1 day G1, ARESCOM,

For Retired Officers: Submit Duly Accomplished Application Form with Complete Requirements to OG9, PA

OG9, PA will validate the application and completion of requirements


For signature of G1, PA

None 2 days

Chief, Procurement Branch, OG1, PA

For signature of SAGS

None 2 days OSGAS Personnel

For approval of VC,PA

2 days OVCPA Personnel

OG9 facilitate DF to Army Adjutant for publication of orders

2 days Chief, RPCMB, OG9, PA

Receives Incorporation Orders

Army Adjutant issues orders

1 day Army Adjutant Personnel

TOTAL: None 11 days

Service is covered under GHQ Standard Operating Procedure Number 02 dated 21 May 2010, Subject: Incorporation or Retired and Honorably Separated/Discharged AFP Personnel into the Reserve Force.

22

10. In Patient Service This service has seven (7) wards which caters patients with the following cases: Obstetrics-Gynecology, General Surgery, Orthopedic, Ophthalmology, Ear Nose Throat, Cardiology, Nephrology, Neurology, Gastroenterology and Infectious.







2. Approved Authorization Slip by CO, AGH

Emergency Room/Out-Patient

3. Official Receipt Finance Section, AGH


PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Admission from Emergency Room/Out-Patient Service

None

30-40 minutes

SHOD/MOD/RN/RM

2. Secure Prescribed Medications

None *Only prescript-ion is given to the patient and replacement for emergency drugs/ medicines

5-10 minutes

RN/RM/NA/ Wardman

3. Request for Diagnostic Procedures/ Laboratory Work-ups

It depends on the procedure (Pls see attached Cir 1 Schedule of Rates and Charges

10-20 minutes

MOD/RN/RM/NA/

Registered MedTech/ Registered RadTech

4. Interpretation of Diagnostic Results

It depends on the procedure (Pls see attached

5-10 minutes

MOD/RN/RM/NA/

Registered

23

Cir 1 Schedule of Rates and Charges

MedTech/ Registered RadTech

5. Treatment It depends on the procedure (Pls see attached Cir 1 Schedule of Rates and Charges

5-10 minutes SHOD/MOD/RN/RM

6. Preparation of patients for Operation

It depends on the procedure (Pls see attached Cir 1 Schedule of Rates and Charges or replacement of medical supplies

15 minutes SHOD/MOD/RN/RM/NA/

Wardman/ Anesthesiologist

7. Discharge It depends on the procedure (Pls see attached Cir 1 Schedule of Rates and Charges or replacement of medical supplies

20-30 Minutes

SHOD/MOD/RN/Registrar Personnel

Note: The above turnaround time is for the admission to discharge process but the confinement period depends on the case management and condition of the patient.

24

11. Investigation/Disposition of other ESPA complaints/reports Other ESPA complaints/reports include violations by military and civilian personnel of RA 6713, RA 3019, RA1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code Title Seven in relation to Article of War 95. Office or Division: OACESPA


Type of Transaction: G2C - Government to Citizen Who may avail: All



Any law firm/office

2. Documentary evidence/s (1 original copy per evidence)

Complainant


PROCESSING TIME

PERSON RESPONSIBLE

1. Complainant submits his/her affidavit-complaint and pertinent documents to the investigation personnel

1. The IIB personnel validates the completeness of the documents and encodes the complaint in the master list/database of cases

None

Ten (10) Minutes


2. The IIB personnel informs the complainant to submit lacking documents (if there are any)

None

Five (5) Minutes


3. IIB personnel drafts/prepares/sends summon to respondent and other personnel involved through the OESPA, PAMUs and require them to submit their respective counter-affidavits. - 2 days if respondent

is assigned inside post

- 7 days if respondent

is Luzon-based


None

Ten (10) days

C, IIB/IIB NCO,

OACESPA

25

4. Upon reporting of respondent and other personnel involved in the case, IIB personnel initiates the conduct of investigation through taking of the Sworn Statements.

None

5 days

C, IIB/IIB NCO,

OACESPA

5. IIB personnel prepares the investigation report and the result of action taken/disposition of the case (IR/SDF) for approval of CG, PA as recommended by ACESPA.

None

28 days

C, IIB/IIB NCO,

OACESPA

6. Investigation personnel Informs all concerned on the approved final disposition of the case/complaint.

None

2 days


TOTAL: None Forty five (45) days and 15

minutes

Service is covered under HPA Personnel Directive Nr 01 dated 09 March 2016, subject: Disposition of Administrative Cases and Imposition of Sanctions

26

12. Issuance of Certification for Bonafide Members for Active

Military Personnel and Legal Dependents

The Certificate of Bonafide Member is one of the requirements to facilitate the

supporting documents for Special Financial Assistance, reimbursement of hospital

expenses, loans, legal beneficiaries of military personnel, dependents and other

stakeholders. This Certification is valid for six (6) months only.

Office or Division: OAA

Classification: Simple


Who may avail: Active Military Personnel and Dependents/Legal

Beneficiaries


1. Letter Request Last Unit Assignment

2. Updated Summary of Information (SOI) IMB,OAA, PA

CLIENT STEPS AGENCY ACTION FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

required

documentx to the

Duty Enlisted

Personnel/Admin

NCO at the OAA

lobby.

1. Receive the letter

request, validate and

process the data

None

20 minutes

Admin NCO,

Admin Branch,

OAA

1. For signature of

Admin Officer.

None

Ten (10)

minutes

Chief Admin

Branch, OAA

2.Sign in the

Customer Log

Book at OAA

lobby.

2. Certificate shall be

released by the duty

EP at the OAA lobby

None

None

Duty EP/ Admin

NCO, Admin

Branch, OAA

TOTAL: None 3o minutes

Service is covered under

27

13. Emergency Room Service The Emergency Room Service has a treatment area for both medical and

surgical cases, observation rooms for adult and pediatric patients, and an Obstetrics and Gynecology specialty clinic properly manned by ER personnel who are trained in handling emergency and are able to provide prompt and definitive treatment 24 hours daily. The said Service has life-saving medical equipment and supplies ready to address various health needs of patient. Office or Division: AGH, HHSG, PA





2. Approved Authorization Slip by CO, AGH

Emergency Room



PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Registration and Vital Signs Taking/Triage

None

Five (5) minutes

Registered Nurse/Registered Midwife/Nursing

Attendant

2. Assessment For mass casualty, patients are classified according to the severity of the case: RED – Immediate\ YELLOW – Delayed GREEN- Minimally injured patients BLACK – Dead or Expectant

None

10-15 minutes

Senior House

Officer on Duty/Medical

Officer on Duty/Registered

Nurse/Registered Midwife

3. Consultation/ Diagnostic Work-up/Treatment/ Observation

Php 200.00

30-40 minutes Maximum of 24 hrs stay

SHOD/MOD/RN/R

M/NA

28

4. Disposition

a. Discharge b. Referral c. Evacuation d. Admission e. Home Against

Medical Advice

It depends on the procedure (Pls see attached Cir 1 Schedule of Rates and Charges or replacement of medical supplies) or replacement for emergency drugs/

supplies

10-15 minutes

CO,AGH/SHOD/ MOD/RN/RM/NA/

Wardman

10-15 minutes

20-30 minutes

5-10 minutes

14. Issuance of Statement of Service, Military Leave Records and Certification of Legal Beneficiaries and Bonafide Members (Death Claims)

This Certificate is issued to declare legal beneficiary/ies of military personnel who

died In-Line-Of-Duty status, thus, have the rights to claim benefits such as:

Survivorship Benefit Claims

Special Financial Assistance (SFA)

House and Lot Remuneration

Other affiliated financial institutions

Military Personnel whose death is considered Not In-Line-Of-Duty may also be

issued with Certification with purposes limited to claim benefits from affiliated financial

institution. Priority shall be given to the bereaved family of those who were Killed-in-

Action upon submission of required documents.




Who may avail: Dependents/Legal Beneficiaries/ Authorized Representatives


1 Complete Military Personnel File (MPF) Records Branch, OAA,PA

2.Letter Request Last Unit Assignment

3.Certificate of Beneficiaries (1 original copy) Last Unit Assignment

29

4.Casualty Report (1 original copy)

Last Unit Assignment

5.Death Certificate (1 original copy with Official receipt)

Philippine Statistics Office

6. Duly Notarized Special Power of Attorney (for authorized representatives only)

Any Law Firm/Office


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

required

documents to the

Duty Records

Processing NCO at

the OAA lobby.

Receive the letter

request/application

folder

None

20 minutes

Duty Records

Processing NCO

15. Issuance of JAGO Clearance/Certifications

The OAJA Clearance is issued to all active military and civilian personnel

needing this document that states that he/she has no pending case before the General Courts-Martial. OAJA Certifications are also issued to assess, affirm, confirm or attest in writing the validity of information or status of individuals or cases.



Type of Transaction: G2G- Government to Government

Who may avail: All active military, civilian personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter request duly endorsed by the Unit Commander/Chief of Office addressed to OAJA, PA ATTN: Admin Branch, OAJA, PA;

2. Discipline Law and Order (DLO) Clearance

Unit of requesting personnel or party Army Adjutant


PAID PROCESSING

TIME PERSON

RESPONSIBLE

30

1. Submit the

letter request

and DLO

Clearance to the

NCO on duty in

the Message

Center.

1. Receive the letter

request and DLO.

1.1 Log the request and issue a receiving copy containing the name of the receiver, his/her designation, and date and time of receipt; 1.2 Forward the request and DLO to the Admin NCO.

2. Admin NCO

examines the

request and the

requirement.

2.1 Verify the

records on file if the

requesting

personnel has a

pending case before

the PAGCM or not.

With pending

case – a certificate

will be issued stating

therein that he/she

has a pending case;

No pending

case – a clearance

will be issued.

2.2 Prepare the clearance or certificate with the Office seal; 2.3 Forward it to Admin Officer for his/her signature.

3. C, Admin signs

the clearance or

certificate.

4. Signed

clearance/certificate

None

3 minutes

33 minutes

1 minute

Record NCO on duty

in the Message Center

OAJA, PA

Admin NCO OAJA, PA

C, Admin Branch,

OAJA, PA

31

2.Sign Receiving Copy/Logbook for the release of the clearance or certificate.

will be returned to

the Message Center

for release.

4.1 Issue the

clearance or

certificate to the

client.

4.2 Give

receiving

copy/logbook for

signature.

4.3 Keep copy

for file.

3 minutes

Record NCO OAJA, PA

TOTAL NONE 40 minutes

16. Issuance of Military, Civilian Human Resource and Dependents

Identification Card (ID)

AFP ID shall be issued to military personnel in the active service, their

qualified dependents and civilian human resources and be used for official

transactions as required. Applications considered as non-appearance will be given a

schedule once the ID is available for release.




Who may avail: Active Military Personnel, Civilian Human Resource, and Legal

Dependents


Active Officer/Enlisted Personnel

1. Application form duly accomplished

and endorsed by applicant’s Admin

Officer

ID Processing Branch Window, OAA

32

2. Officer – 1 Authenticated copy of latest Promotion Order EP- Authenticated copy of latest Re-enlistment Order

OTAG, GHQ

Division/Unit Assignment

3.Old AFP ID to be surrendered (if lost, attach Affidavit of Loss) - 1 orig copy

Any Law Firm/Office

Dependents:

a. Application form duly

accomplished and endorsed by

applicant’s Admin Officer

b. Spouse – Authenticated copy of

marriage contract issued by PSA

Children – Authenticated copy of birth certificate issued by PSA (only below 21 years old are qualified dependents)

Parents – Authenticated copy of marriage contract and active personnel birth certificate (for married, age of parents should be 60 years old and above to be qualified)

Philippine Statistics Authority

c.Authenticated copy of promotion order (Officer)/Re-enlistment order (EP)

OTAG,GHQ/ Division/Unit Assignment

d.Old AFP ID (if renewal) (if lost, attach Affidavit of Loss)

Any Law Firm/Office

e.Any valid ID Any Government Office

*Civilian HR (Requirements to be processed and endorsed by CPO, APMC

OAA facilitates only the picture taking and ID printing)

Civilian Personnel Office, APMC, PA


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit duly accomplished application form at IMB,OAA for Validation

1.Receive the

required documents

and validate the data

None 15 minutes IMB Validation

NCO

33

2. Pay the required fees at the PCB, FCPA (For dependents ID and lost ID ONLY. If not, proceed to Step

2. Receive the

payment and issue

Official Receipt

Dependents

ID:

PhP45.00

Lost

ID:PhP90.00

15 minutes

PCB Processing

NCO, FCPA

3.Submit the

validated documents to the Duty Enlisted Personnel/ID Processing NCO at the IDP window.

3.Receive the

required documents

and process the data

(Data Capture)

For Appearance:

Biometric, picture

taking, thumb mark

and signature

For Non-

appearance:

Cropping of picture,

thumb mark and

signature

None

15 minutes

ID Processing

NCO

4. Print the ID Card

None

2 minutes

ID Processing

NCO

4.Sign in the

Customer Log

Book at IDP

Branch

5.ID Card Shall be

released at the ID

Processing Branch

Window

None 3 minutes ID Processing

NCO

TOTAL: PhP135.00 50 minutes

17. Out-Patient Service

The Out Patient Service caters the following: Adult Medicine, Pediatrics, Surgery, Obstetrics-Gynecology, Ophthalmology & Ear Nose Throat, Hypertension Clinic, Diabetic Clinic, Fracture Clinic, Dermatology Clinic, Hematology Clinic, Urology Clinic, Gastro-Intestinal Clinic and TB DOTS Clinic. Office or Division: AGH, HHSG, PA






34

2. Prescription Slip Duty Doctor


PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Registration, Issuance of Patients Record and Vital Signs Taking

None

Ten (10) minutes

RN/NA

2. Consultation

None

Ten (10) minutes


Consultant

3. Referral to other specialties

None

4. Treatment

a. Nebulization b. Immunization c. Injection

Diagnostic Request

None *Patient shall be referred to other hospital/clinic or replace medicine/medical supplies

45 minutes



Five (5) minutes

Ten (10) Minutes

5. Disposition None Ten (10) Minutes


Consultant 6. Issuance of

Medicines

a. Pharmacy b. TB DOTS Clinic

None *Only prescript-ion is given to the patient and replacement for emergency drugs/ Medicines

Ten (10) Minutes

Pharmacist Pharmacy Aide

TB DOTS Personnel

18. Payment of Burial Allowance

Office or Division: Disbursement Branch (ASPA)

Classification: Simple Type of Transaction: G2C – Government to Citizen

Who may avail: Military Legal Beneficiaries CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Disbursement Voucher (1 original, 3 photocopies)

Philippine Army Major Units (PAMUs)

2. Obligation Request & Status (ORS) (1 original, 2 photocopies)


35

3.Report of Death (regardless of nature of death)

Pension and Gratuity Assistance Branch, OAA

4. Death Certificate Philippine Statistics Authority (PSA)

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONS

IBLE

1. Submit the required documents 1.1 Upload Data to FMIS Account.

1. Receive DV log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.

None

8 minutes

Disbursement Branch

2. Post/Record obligation to Index of Payments, journalize and review the DV.

None

5 minutes

Disbursement Branch

3. Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation number assigned by MFO, assigns cash allocation.

None

10 minutes

Disbursement Branch

4. Final review, approval and sign-in the DV.

None

3 minutes

Chief Accountant

5. Log-out the DV. None 2 minutes Disbursement Branch

6. Transmit DV to PAMU for approval of payment and pre-audit.

None

20 minutes

Disbursement Branch

Total:

48 minutes

36

19. Payment of Special Financial Assistance (SFA)

Office or Division:

Disbursement Branch (ASPA)

Classification: Simple Type of Transaction: G2G – Government to Government

Who may avail: Military Legal Beneficiaries CHECKLIST OF REQUIREMENTS WHERE TO SECURE



2.Statement of Last 12 Months Earnings

Finance Center Philippine Army (FCPA)

3.Spot Report/Progress Report/ Casualty Report


4.Statement of Service Office of the Army Adjutant (OAA)

5.Certification of Dependents from the Office of the Army Adjutant(If applicable)

Office of the Army Adjutant (OAA)

6.Marriage Certificate (If applicable) Philippine Statistics Authority (PSA)

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Submit the required documents


None

8 minutes

Disbursement Branch


None

5 minutes

Disbursement Branch

3. Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation code number assigned by

None

10 minutes

Disbursement Branch

37

MFO, assigns cash allocation.


None

3 minutes

Chief Accountant



None

20 minutes

Disbursement Branch

Total:

48 minutes

20. Payment of Utilities



Type of Transaction: G2B – Government to Business Who may avail: Philippine Army Major Units (PAMUs)


1.Disbursement Voucher (DV) (1 original, 3 photocopies)


2.Obligation Request and Status (ORS) (1 original, 2 photocopies)


3.Advice of Sub-Allotment (ASA) (3 photocopies)


4.Receipts/Billing in the Name & Address of the Unit

Service Provider

5.Certification, if not in the Name and Address of the Unit: a. That the Person is currently assigned to the Unit b. That the Billed Amount was used by the Unit c. Certification must be signed by the Unit Chief of Office. (3 photocopies)


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit the required documents 1.1 Upload Data to FMIS Account.

1. Receive DV, log-in and assign control number on the voucher, verify correctness of computation and

None 8

minutes

Disbursement Branch/ Journal & Miscellaneous

Branch

38

existence of chargeability, and inspect the completeness of supporting documents.


None 8

minutes


Branch


None 10

minutes

Bookkeeping Branch/ Journal & Miscellaneous

Branch


None 3

minutes Chief

Accountant

5. Log-out the DV None 2

minutes Disbursement

Branch


None 20


Branch

Total: 51

minutes

21. Payment to Contract of Service Workers


Classification: Simple Type of Transaction: G2C – Government to Citizen

Who may avail: Job-Contract Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE







4. Three (3) Copies of BIR form 1901/COR(for 1st claim)


39

5. Three (3) Copies of Income Sworn Declaration (for 1st claim)


6. Three (3) Copies of BIR form 0605 (for 1st claim)


7. Three (3) Copies of Contract/Appointment/Job Order


8.Approved Daily Time Record Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes

Disbursement Branch /Journal &

Miscellaneous Branch


None 8 minutes

Disbursement Branch /Journal &Miscellaneous

Branch


None 10 minutes

Disbursement Branch /Journal &



None 3 minutes Chief Accountant

5. Log-out the DV.

None 2 minutes Disbursement

Branch

40



Branch

Total: 51 minutes

22. Philippine Army Pre-entry Exams (AFPSAT, AQE & SWE) It contains the step by step procedure on how to apply and take the Pre-entry Exam

Office or Division: APMC



Who may avail: Those who want to apply for OCC, OPC & CSC


1. College Transcript of Record (Original) School

2. Diploma (Original) HPA/Concerned government agencies

3. Form 137 (For High School graduate) School

4. NBI Clearance or Police Clearance Municipal Office

5. 2x2 I.D Picture

6. 2 Valid IDs

7. PSA Birth Certificate PSA Office


PROCESSING TIME

PERSON RESPONSIBLE

Register online or through office registration

Check the completeness/authenticity of the documents and schedule applicant for conduct of Exam

None 5 mins ARO pers, APMC

Return on the date of exam and proceed to Testing Room

Distribute the test booklet and disseminate examination procedures

None

ATO Personnel Take the Exam Administer the

examination None 2 ½ hrs

Submit the answer sheet to the proctor

Check the answer through optical reading machine if the examinee “passed” or “failed”

None 5 working days

Get AFPSAT Result Issue AFPSAT Result None 5 mins

41

For OPC and OCC Applicants who qualified for the course

Register to take AQE

Inform applicants on the schedule of Army Qualifying Exam

None 5 mins

ATO Personnel Take the AQE (Army Qualifying Exam)


None 30 mins

Submit answer sheet of AQE to the proctor

Check the Exam None 5 mins

Get AQE Result Inform Applicant of the result of his/her AQE

None

ATO Personnel

Take SWE


None

2 hours

Administer the examination

None 5 mins

Submit SWE answer sheet to the proctor

Check the Exam

TOTAL: None 5 working days

Service is covered Circular Nr 2 DND GHQ AFP dated 10 April 2015; Subject: AFP Service Aptitude Test (AFPSAT)

23. Physical Medical Examination Service

Physical Medical Examination Service caters comprehensive physical examination to applicants of Officer Candidate Course, Technical and Administrative Service, Officer Probationary Course, Probationary Officer Training Course and Candidate Soldier Course.






2. Request for PME Requesting units

3. 2x2 Picture Authorized Agencies

4. Hepa B and Drug Test Result Authorized Agencies


PROCESSING TIME

PERSON RESPONSIBLE

42

1. Request for Physical Medical Examination

1. Pre-Registration, Verification of availability of fund and supplies, Approval of CO, AGH

None

Half day to 1

day

C, Admin

Division, C, MFO, C, Logistics, CO

2. Registration, present ID and submit 2x2 picture

2. Issuance of Checklist Form

None

10 minutes

PME Section

Personnel

3. Proceed to Physical Medical Examination

3. Conduct of PME:

Ophthalmology

ENT

Dental

Initial GPE

Neuro-Psychiatry

Laboratory

X-ray

ECG

Final GPE

None

15 minutes 5 minutes 20 minutes 20 minutes

3 days 15 minutes 20 minutes 15 minutes 20 minutes

Medical Officer, Ophtha & ENT

Personnel, Dental Personnel, NP

Personnel, Laboratory

Personnel, Xray Personnel, ECG

Personnel

2. Submit Result of Drug Test and Hepa Test

4.Consolidation and Validation of Results

*From other DOH accredited facility, payment shouldered by applicant

2-3 days PME Section Personnel

5. Encoding of Results None 30 minutes PME Section Personnel

6. Signature and Concurrence of Results

None

20 minutes

PME Section Personnel, C,

PME Section, CO

7. Transmittal to Requesting Unit

None 10 minutes PME Section Personnel

43

24. Processing of House & Lot Remuneration-Presidential Management Staff

Processes the request of PA Personnel who are Killed-in-Action (KIA) in relation to their claim for House and Lot Remuneration. The claim can either a house and lot or a cash amount for improvement of existing house.


Classification: High Technical


Who may avail: Dependents of PA KIA Personnel


1. Original Death Certificate PSA Office

2. Recommendation from Unit Comdr Unit Office

3.Spot/Incident Report originally signed by Battalion Commander or his equivalent

Police Report

4. Mil I.D. and Bonafide Member from Army Adjutant

Personnel Itself

5. After Encounter Report Police report

6. Marriage Contract/Birth Certificate PSA Offcie


Division Adjutant

8. Authority to deposit- Original Copy Personnel Itself

9. Photocopy of LBP ATM Card Personnel Itself

CLIENT STEPS AGENCY ACTION PROCESSING

TIME PERSON

RESPONSIBLE

KIA Beneficiaries, PAMUs Liaison



Prepares and submit the recommendations for HLR

None 4 hours Mowel branch

Upon approval of OG1, PA submit approved recommendations to AFPREO




Program

44

25. Processing of Survivorship Benefit Claims

Death benefit claims and commutation of unused leave claims due to the

declared legal beneficiaries of deceased military personnel whose death are declared in-

line-of-duty are facilitated and processed by the Pension and Gratuity Assistance Branch

(PGAB). Applications received by PGAB shall be checked as to completeness, validity

and authenticity of the documents/requirements prior to endorsement to various

concerned offices.




Who may avail: Legal Beneficiaries of Deceased Military Personnel

CHECKLIST OF REQUIREMENTS WHERE TO

SECURE

CAUSE OF DEATH: KILLED-IN-ACTION/DIED ON WOUND,

MURDER/ACCIDENT, SICKNESS

WIDOW/PARENT

a. Pensioner Update Form (PUF) - 5 copies

PGAB/PGAO

b. Application for Death Benefit Claims - 1 original copy,1 photocopy PGAB/PGAO

c. Marriage Contract of Widow/Parents w/ receipt 1 PSA original copy, 10 photo copies Attach CRS Form # 5 (Advisory on Marriages) w/ receipt - 1 PSA original copy,10 photo copies Attach affidavit of discrepancy (If any)

PSA

Law

Firm/Office

d. Birth Certificate of the Deceased w/ receipt -1 PSA original copy, 8 photocopies

If single attach CRS Form # 4 (CENOMAR) w/ receipt -1 PSA original copy, 8 photocopies Attach affidavit of discrepancy (If any)

PSA

Law

Firm/Office

e. Birth Certificate of Children and Wife w/ receipt -1 PSA original copy, 8 photo copiescopy Attached affidavit of discrepancy (If Any)

PSA

Law

Firm/Office

f. Affidavit of Widow/Parents (Authenticated) 1 original copy, 7 photocopies

Law

Firm/Office

g. JAGO Form 15 (Authenticated) -1 original copy, 7 photocopies PGAB/PGAO

h. Death Certificate if either of the Beneficiaries is Deceased-1 PSA original copy, 8 photocopies

Attach affidavit of discrepancy (If any) w/ receipt

PSA

Law

45

i. Photocopy of ATM Savings Account Nr (LBP only) must be cleared and stenciled -8 photocopies

Land Bank of

the

Philippines

j. Whole Body Picture, Post Card Size, Picture of Claimant -2 pieces Claimant

ADDITIONAL REQUIREMENTS CAUSE OF DEATH: KILLED-IN-ACTION/DIED ON WOUND, MURDER/ACCIDENT, SICKNESS

UNIT

/PGAO

a. Death Certificate of the deceased, Register in LCR/PSA w/ receipt

1 original copy, 15 photocopies

PSA

b. Spot Report - 1 orig, 4 photocopies UNIT/PGAO

c. Casualty Report - 1 orig, 3 photocopies UNIT/PGAO

d. Statement of Service from Unit -1 orig, 3 authenticated copies (Attach one copy of all orders from Call to mil training to last promotion order only)

UNIT

e. Leave / Furlough Record from Unit- 1 orig, 1 authenticated copy UNIT

f. Statement of Last Payment 1 orig, 7 authenticated copies Finance

Center,PA

g. Authorization to Deduct 1 orig, 2 photocopies Format-

PGAB

h. Certificate of Beneficiaries from Unit 1 orig, 1 authenticated copy UNIT

FOR KIA/DIED ON WOUND ONLY (I-M) i. Division Clearance 1 orig, 7 photocopies

UNIT

j. After Encounter Report 1 orig, 7 photocopies UNIT

k. Sketch of Encounter 1 orig, 7 photocopies UNIT

l. Task Organization 1 orig, 7 photocopies UNIT

m. Autopsy Report or Post Mortem Certificate of Death, if wounded in

action - 1 orig, 4 photocopies

Attending

Physician/

Medical

Center

n. Explanation for late filing from Unit & wife/parents if single -1 orig, 2 photocopies (if submitted Three (3) years and more after death)

Claimant

CAUSE OF DEATH: MURDER/ACCIDENT, SICKNESS ONLY

i. LOD Board Order

(1) Investigation Report 1 orig3 photocopies

(2) Creation of the LOD Board 1 orig, 1 photocopy

(3) Sworn Statement of Witness 1 orig, 1 photocopy

(4) Minutes of LOD Proceedings 1 orig, 1 photocopy

(5) Report of LOD Proceedings 1 orig, 1 photocopy

UNIT

46


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Claimant or

liaison shall

submit the

required

documents to the

Duty PGAB

Processing NCO

at the OAA lobby.

Receive the

application folder.

Check the

completeness, validity

and authenticity of

documents.(claimant

shall be informed thru

call regarding the

status of application.)

None

20 minutes

Duty PGAB &

Processing NCO

Draft Battle Casualty Report, Report of

Death and Command Clearance, Request

for SOS, Certificate of Ben and MLFR/

Prepare DV for Burial Allowance; Endorse

approval for issuance

None

15 working days

PGAB Processing

NCO

j. Explanation for late filing from Unit & wife/parents if single -1 orig, 2

photocopy (if submitted Three (3) years and more after death)

Claimant

ADDITIONAL REQUIREMENTS IF THE DECEASED HAS COMMON

LAW WIFE/CHILDREN

CAUSE OF DEATH: KILLED-IN-ACTION/DIED ON WOUND,

MURDER/ACCIDENT, SICKNESS

a. Birth Certificate of Children acknowledge by the father w/ receipt -

1 PSA original copy, 8 photocopies

PSA

b. Affidavit of Common Law Wife (CLW) (Authenticated) - 1 orig,

4 photocopies

Law

Firm/Office

c. Affidavit of Two (2) Disinterested Person (Authenticated) -

1 orig, 4 photocopies

Law

Firm/Office

d. Affidavit of Guardianship of Children (Authenticated) -


Law

Firm/Office

e. Photocopy of ATM Savings Account Nr (LBP only) (write your

contact number and signature - 8 photocopies

Land bank of

the Phils

f. PUF of Guardian & Children w/ signature & thumb mark -


Form-

PGAB/PGAO

47

of posthumous and commutation of

unused leave order

Secure APAO clearance (at APAO),

Statement of Last Payment (at FCPA),

Legal Opinion, Declaration of Legal

Beneficiaries and Decree of Final

Distribution (at OAJA) (15 working days)

None

Two (2) days for

SLP & APAO

Clearance

15 working days

to one (1) month

for Legal

Opinion, DLB

and DFD

especially if the

claim is

contested

PGAB Processing

NCO

Wait for CG’s Approval for Posthumous

Retirement/Separationof EP & CUL of both

EP & Officers) (15 working days –one

(1) months

None

15 working days

to one (1) month

PGAB Processing

NCO

Secure and request from Publication & distribution Branch,

OAA the published & authenticated Special Order for posthumous

and CUL

None 15 minutes PGAB Processing

NCO

(Claimant shall be

informed thru call

once the folder is

received at

AFPPGMC)

Prepare and Transmit to AFP PGMC the

complete folder of EP for processing,

funding and payment of monthly pension

and folder of Officers for approval of Posthumous

Retirement/Separation (weekly)

None

One (1) day

(every

Thursday)

PGAB Processing

NCO

(Claimant shall be

informed thru call

once the folder is

received at

FCPA)

Prepare and transmit to FCPA the

documents for processing of fund

and payment of CUL (EP & Officer) and

None Three (3 days) PGAB Processing

NCO

48

separation claims (Officer)

TOTAL: None Approximately

two (2) months

& 15 working

days

26. Public Bidding



Type of Transaction: G2B – Government to Business Who may avail: Philippine Army Personnel








4.Requisition and Issue Slip (RIS-NIS)(3 photocopies)


5.Unit Procurement Request(3 photocopies)


6.Pre-procurement Conference (Goods w/ ABC>P2M; Infra w/ABC>P5M; and Consultancy w/ ABC>P1M)

Philippine Army Bids and Awards Committee (PABAC)

7.Letter to Observer (5 days before procurement stage)


8.Bidding Documents Philippine Army Bids and Awards Committee (PABAC)

9.Supplemental/Bid Bulletin (if any) Philippine Army Bids and Awards Committee (PABAC)

10.Invitation to Bid (ITB) / Request for Expression of Interest a. Conspicuous Places for 7 Days b. PhilGEPS posting for 7 Days c. Posting at agency website


11.Minutes of Pre-bid Conference (ABC>P1M)


12.Legal, Technical and Financial Documents

Seller / Service Provider

49

13.Bid security or Bid Securing Declaration


14.PhilGEPS Registration (Goods & Infra) Seller / Service Provider

15.SEC (Corp/Partnership) DTI (Sole Prop.); CDA (Coop)


16.Mayor's/Business Permit Seller / Service Provider

17.Tax Clearance Seller / Service Provider

18.Philippine Contractors Accreditation Board(PCAB) License and Registration (Infra)


19.Statement of all Ongoing Government and Private Contracts (Goods and Infra)


20.Statement of Single Largest Completed Contracts (SLCC) (for Goods and Infra)


21.Net Financial Contracting Capacity(NFCC) Computation (Goods & Infra) or committed Line of Credit (for Goods only)


22.Joint Venture Agreement (JVA) or Duly Notarized Statement (if applicable)


23.Audited Financial Statements Seller / Service Provider

24.Organizational chart (Consultancy Services)


25.Technical Specifications (Goods); Project Requirements (Infra); Approach, work plan, and schedule (Consulting Services)


26.List of key personnel to be assigned to the contract to be bid (Consultancy)


27.Omnibus Sworn Statement Seller / Service Provider

28.Special Power of Attorney (Sole Prop); Board/Partnership Resolution or Secretary's Certificate (for Corp or Partnership)


29.Warranty Undertaking Seller / Service Provider

30.Statement of Compliance Seller / Service Provider

31.Bid Forms Seller / Service Provider

32.Abstract of Bids Philippine Army Bids and Awards Committee (PABAC)

33.Minutes of Receipt and Opening of Bid Envelopes


34.Brochure (if applicable) Seller / Service Provider

35.Post-Qualification Requirements Seller / Service Provider

36.Post-Qualification Report Philippine Army Bids and Awards Committee (PABAC)

50

37.BAC Resolution on awarding of Contract


38.Notice of Award Philippine Army Bids and Awards Committee (PABAC)

39.PhilGEPS posting (within 3 days) PhilGEPS Website

40.Contract Agreement/Purchase Order Philippine Army Bids and Awards Committee (PABAC)

41.Performance Security Seller / Service Provider

42.Funding (Certification of Availability of Allotment and Obligation Request and Status)

Accounting Service Philippine Army

43.Notice To Proceed Philippine Army Bids and Awards Committee (PABAC)

44.PhilGEPS posting (within 3 days) PhilGEPS Website

45.Letter to COA (Photocopy of Docs - NOA, NTP, PO and letter from supplier re schedule of delivery)


46.Delivery Receipt and Invoice Seller / Service Provider

47.Certificate of Acceptance by End User Philippine Army Bids and Awards Committee (PABAC)

48.Notice of Delivery addressed to COA Philippine Army Bids and Awards Committee (PABAC)

49.TIAC Report Technical Inspection and Acceptance Committee (TIAC)

50.Delivery of Items Inspection Report Philippine Army Bids and Awards Committee (PABAC)

51.Inspection and Acceptance Report Philippine Army Bids and Awards Committee (PABAC)


PROCESSING TIME

PERSON RESPONSIBLE


1. Receive DV, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.

None 10

minutes

Disbursement

Branch/ Journal & Miscellaneous

Branch


None 10

minutes

Disbursement

Branch/ Journal &

51



None

15 minutes

Bookkeeping Branch/ Journal &




5. Log-out the DV None 2 minutes

Disbursement Branch


None 20


Branch

Total: 1 hour 2 minutes

27. Recruitment of PA Officers (OCC and OPC) A procedure that will be undergone by aspiring applicants who wish to join the Philippine Army




Who may avail: OCC and OPC qualified applicants


1. Baccalaureate degree School

2. Documentary evidence/s

3. Single without child

4. atleast 5” (both Female and Male)

5.Physically, mentally & psychologically fit Military Hospital

6. 21-29 y/o on the start of the training

7. No Pending Case

8. AFPSAT result (OCC and OPC)

9. Commissioned in the Reserve Force as 2LT not more than 31 yrs old on the date of CAD (OPC)

52


PROCESSING TIME

PERSON RESPONSIBLE

Register/Submit application to ARO Luz/Vis/Min

Consolidate all the requirements of applicants

None 30 mins ARO Pers

Appear for initial interview

Conduct of initial interview by PA Officer Selection Committee

None 1 day Chief, RAD,

APMC

If Selected: Physical

Medical Exam

Monitor the conduct of Physical Medical Exam in coord with AGH

None 15 working days AGH & RAD, APMC

Physical Fitness Test

Administer the conduct of Physical Fitness Test

None 2 hours

Dir, SSC, ASCOM & Chief, RAD, APMC

Appear for final interview

Final interview/deliberation of PA Officer Admission Board

None 1 day RAD, OG1

If Selected: Take

Oath/Report to TRADOC

Turn-over candidates to TRADOC

None 1 day Chief, RAD,APMC


Service is covered under Circular No. 2 GHQ AFP dated 22 Aug 2014; Subject Procurement of Officers in Philippine Army

28. Reimbursement of Funeral Expenses



Type of Transaction: G2C – Government to Citizen Who may avail: Military Legal Beneficiaries




2. Obligation Request & Status (ORS) (1 original, 2 photocopies)


3.Spot Report/Progress Report/ Casualty Report (Battle Death)


4. Cert from Unit Commander that Death is Service Related (Non-Battle Death)


5. Cert of Line of Duty (Non-Battle Death) Philippine Army Major Units (PAMUs)

53

6. Medical Report (Non-Battle Death and if Died in Hospital)


7. Official Receipts/Invoices Philippine Army Major Units (PAMUs)

8. Abstract of Receipts Philippine Army Major Units (PAMUs)

9. Certificate of Authenticity of Receipts Philippine Army Major Units (PAMUs)

10. Death Certificate Philippine Statistics Authority (PSA)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E



None

8 minutes

Disbursement Branch


None

5 minutes

Disbursement Branch


None

10 minutes

Disbursement Branch


None

3 minutes

Chief Accountant



None

20 minutes

Disbursement Branch

Total:

48 minutes

54

29. Remittances to Financial Institutions


Classification: Simple Type of Transaction: G2B – Government to Business

Who may avail: PA Uniformed Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE


Finance Center, Philippine Army (FCPA)

2.Summary of Deductions from FSFO Finance Center, Philippine Army (FCPA)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes

Disbursement Branch/ Journal & Miscellaneous Branch


None 8 minutes


Branch


None 10 minutes


Branch

55


None 3 minutes Chief

Accountant

5. Log-out the DV None 2 minutes Disbursement Branch

6. Transmit DV to FCPA for approval of payment.


Branch

Total: 51 minutes

30. Rendering of Legal Advice

The Legal Officers of the Office renders legal advice to individuals, military or civilian personnel and/or their beneficiaries who comes to the Office for legal advice in relation to a particular issue or situation.



Type of Transaction: G2G – Government to Government G2C- Government to Citizen

Who may avail: All military, civilian personnel and their beneficiaries.


Personal appearance and Visitor’s Slip/ID

Secure Visitor’s Slip in the Message Center


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Present his/her ID to the NCO and sign in his/her name and his/her concern in the Client Logbook and Visitor’s Slip in the Message Center. 2.Give the visitor’s slip to the duty Officer for signature.

1. Receive the

Client’s ID and

give the Client

Logbook and

Visitor’s Slip.

1.2 Refer

the Client to

the Duty

Officer.

2. Receive the

visitor’s slip

and sign it

after the

Officer has

None

3 minutes

55 minutes

NCO on duty in the Message

Center

OAJA, PA

Duty Officer OAJA, PA

56

3.Give the visitor’s slip to the NCO in the Message Center and sign the logbook.

rendered legal

advice.

3.Receive the

visitor’s slip

and give the

logbook to the

client so

he/she can log

the time.

2 minutes

Record NCO

OAJA, PA

TOTAL NONE 1 hour

31. Response to Domestic-Related Queries Domestic-related queries are questions asked by the spouses of our military

personnel who are victims of abandonment, non-support, and insufficient support. They usually seek advice on how to go about their predicament and want to know what will be the procedure should they decide to pursue a complaint against their spouse.

Office or Division: OACESPA Classification: Simple

Type of Transaction: G2C – Government to Citizen Who may avail: Legal spouse and dependents of Philippine Army personnel


1. Marriage Certificate (1 original copy) Philippine Statistics Authority

2. Birth Certificate (1 original copy for each child)



Concerned government agencies


PROCESSING TIME

PERSON RESPONSIBLE

1. The client approaches the IIB, OACESPA

1. The investigation personnel gives the OACESPA logbook and requires the client to log in the record book.

None

2 minutes


2. The client informs the IIB personnel regarding her concern/problem and presents his/her family documents

2. IIB personnel verifies the authenticity of documents submitted

None

Five (5) Minutes


57

3. The client proceeds at the IIB cubicle

3. IIB personnel initiates the initial interview/assessment

None

Twenty (20)

Minutes

C, IIB/IIB NCO,

OACESPA

4. The client communicates his/her queries to IIB personnel

4. The IIB advises the client to submit his/her lacking documents (if there are any) and to return to OACESPA after 7 working days if his/her spouse is assigned in Luzon; After 10 working days if his/her spouse is assigned in Visayas or

Mindanao

None

5 minutes

C, IIB/IIB NCO,

OACESPA

5. Client fills-out the feedback form

5. IIB personnel provides the client a feedback form

None

Eight (8) minutes

C, IIB/IIB NCO,

OACESPA

TOTAL: None 40 minutes

32. Small Value Procurement (SVP) 53.9 and Shopping 52.1a and 52.1b



Type of Transaction: G2B – Government to Business Who may avail: Philippine Army Major Units (PAMUs)








4.Requisition and Issue Slip (RIS-NIS) (3 photocopies)


5.Unit Procurement Request (UPR) (3 photocopies)


6.PhilGEPS posting of Request for Quotation (RFQ) (if ABC > P50,000.00) (3 photocopies)

PHILGEPS Website

7.Price Offers / Canvass Proposal (CP) / Request for Quotation (RFQ) with eligibility requirements(3 photocopies)

Seller/ Service Provider

8.Proof of posting at conspicuous places for 3 calendar days(3 photocopies)

Philippine Army Procurement Center (PAPC)

58

9.Minutes of Meeting on Opening of CP/RFQ and Awarding of Project


10.Abstract of Canvass and Recommendation of Award


11.Notice of Award Philippine Army Procurement Center (PAPC)

12.Purchase Order Philippine Army Procurement Center (PAPC)

13.Notice To Proceed Philippine Army Procurement Center (PAPC)

14.Letter to COA (Photocopy of Docs - NOA, NTP, PO and letter from supplier re schedule of delivery)


15.Delivery Receipt and Invoice Seller/ Service Provider

16.Notice of Delivery addressed to COA Army Property Accountability Office (APAO)

17.Delivery of Items Inspection Report Philippine Army Major Units (PAMUs)

18.TIAC Report (if applicable) Technical Inspection Acceptance Committee (TIAC)

19.Inspection and Acceptance Report Philippine Army Major Units (PAMUs)

20.Certificate of Acceptance by End User Philippine Army Major Units (PAMUs)

FOR REPAIRS & MAINTENANCE

1.Bill of Materials and Cost Estimate (for buildings and other structures)(3 photocopies)

Post-Engineer Detachment (PED)

2.Material Requirement List (for R&M of Vehicles, Machineries, ICT and others)(3 photocopies)


3.Pre-Repair Inspection Report, certified by Unit Property Officer (for R&M of all PPE/semi-expendables) with PICTURE(3 photocopies)


4.Scope of Work (for buildings, other structures and motor vehicles)


FOR TRAINING EXPENSES

1.Training Directive Philippine Army Major Units (PAMUs) FOR REPRESENTATION EXPENSES

1.DF/Conference Notice/Activity Schedule/Programs


2.Attendees Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive DV, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability,

None 10 minutes


59

and inspect the completeness of supporting documents.


None 10 minutes

Disbursement Branch/ Journal & Miscellaneous Branch Br


None 15 minutes


Branch



Accountant

5. Log-out the DV

None

2 minutes

Disbursement Branch



Branch


60

33. Support Service Support Service caters request for medical team and request for ambulance conduction (Emergency & Non-Emergency). Office or Division: AGH, HHSG, PA




1. Approved Letter Request by CO, AGH Requesting Unit/Person



PROCESSING TIME

PERSON RESPONSIBLE

1A. Request for Ambulance Conduction (Emergency)

1. Organization of Medical Team

P1,600 for 1st 5 km within Metro Manila, Succeeding km – P100 per hour

Ten (10) minutes

Emergency Room Personnel/

SHOD/MOD/

2. Dispatch of Ambulance


Operations Personnel/AOD/ Motorpool NCO

61

34. Transfer of Fund to Philippine International Trading Corporation (PITC)



Type of Transaction: G2G – Government to Government Who may avail: PITC




2 .Obligation Request and Status (ORS) (1 original, 2 photocopies)


3.Agency Outsourcing Request Philippine Army Major Units (PAMUs)

4.Advice of Sub-Allotment (ASA) (1 original, 2 photocopies)


5.BAC Resolution Philippine Army Bids and Awards Committee (PABAC)

6.Approved Procurement Plan (APP) Philippine Army Major Units (PAMUs)

7.Project Procurement Management Plan (PPMP)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes



None 8 minutes

Disbursement Branch/ Journal &


62


None 10 minutes





5. Log-out the DV None 2 minutes Disbursement

Branch



Branch

Total: 51 minutes

63

Headquarters Philippine Army (Central Office)

Internal Services

64

1. AGH Registrar Service Registrar Service caters issuance of certificate of live birth, and issuance of certificate of death.




Who may avail: Military Personnel, dependents, and authorized civilians


1. Any of the following:

Military ID

Dependents ID

Civilian Employees ID

Authorized Offices/Units

2. New Born Data OB Gyne Ward

3. Certificate of Live Birth Form Registrar Section, AGH

2. Certificate of Death Form Registrar Section, AGH


PROCESSING TIME

PERSON RESPONSIBLE

1A. Request for Certificate of Live Birth, Submit Accomplished New Born Data

1. Issuance of Certificate of Live Birth Form

None

Five (5) minutes

Attending Physician, Registrar Personnel

2. Accomplished Live Birth Form and present identification card

2. Encoding of data None 5-10 minutes

Registrar Personnel


None 5-10 minutes

Attending Physician

4. Issuance of Certificate of Live Birth

None

Five (5) minutes

Registrar Personnel



Registrar Personnel

1B. Request for Certificate of Death

1. Verification of patients record to Emergency Room personnel

None

Ten (10) minutes

Registrar Personnel/ Emergency

Room Personnel/ SHOD/MOD

1. Issuance of Certificate of Death Form


Registrar Personnel

2.Accomplished Certificate of Death and

2. Encoding of Data None 5-10 minutes

Registrar Personnel

65

present identification card


None 5-10 minutes

Attending Physician

4. Issuance of Certificate of Death


Registrar Personnel



Registrar Personnel

2. Ancillary/Diagnostic Service Ancillary/Diagnostic has the following services: X-ray, Clinical Laboratory, Heart Station, and Physical Medical Rehabilitation Service (PMRS). Office or Division: AGH, HHSG, PA


Type of Transaction: G2C – Government to Citizen Who may avail: Military Personnel, dependents, and authorized civilians


1. Any of the following:

Military ID

Dependents ID



2. Diagnostic Request Attending Physician


PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Registration, Schedule of Special Procedure

X-Ray

Clinical Laboratory

Heart Station

PMRS

None

Five (5) minutes

RRT/RMT/Heart

Station Personnel/RPT

2. Perform procedure

X-Ray

Clinical Laboratory (Specimen Collection)

None

5-10 minutes

10-15 minutes

10-45 minutes

66

Heart station

PMRS (Initial Evaluation and Assessment)

15- 20 minutes

3. Read and interpret results

X-Ray

Clinical Laboratory

Heart Station

PMRS (Goal Planning/ Schedule of Treatment)

None

10 minutes

Radiologist/ Medical Corps

Officer/Internist/Cardiologist

5- 50 minutes

30 minutes upon

availability of doctor

10 inutes

4. Release of Results

X-Ray

Clinical Laboratory

Heart Station

PMRS (Goal Planning/

Schedule of Treatment)

Implementation of Treatment Plan

Documentation of Re-evaluation (after 10 sessions)

Aftercare

None

3 working days



Maximum of 8 hours

Maximum of 2 weeks since

official result is from AFPHSC

10 minutes

1-2 hrs

5-10 minutes

15 minutes

67

3. Appeals Related to PAOSLL The PAOSLL Readjustment NCO assist the Secretariat of the PAOSLL readjustment Board to process the request for appeals of Officers who have a problem on error pertaining to the seniority or promotions Office or Division: APMC


Type of Transaction: G2G - Government to Government Who may avail: All active PA Personnel


1. Letter of Appeal from the concerned O

2. fficer

Personnel Itself

2. Supporting Documents


PROCESSING TIME

PERSON RESPONSIBLE

Officers (Regular and Reserve)

Check completeness of documents

None 2 hours SLL NCO,

Promotion Br, APMC

Schedule the PA Officer SLL Board deliberation

None 1 day

Convene Board Deliberation

None 1 day Secretary, PA Officer SLL

Board

Sends Board Resolution to OG1, PA for approval of CGPA

None 1 day SLL NCO,

Promotion Br, APMC

Monitoring None

SLL NCO,

Promotion Br,

APMC

If APPROVED, APMC will publish readjusted SLL distribute copies to GHQ and PA major units/offices

None 2 day

Promotion Br, APMC


Service is covered under EO 138 & RA 291

68

4. Application for Change of AFP Occupational Specialty (AFPOS) Change of AFPOS to all officers up to 05 (LTC) Office or Division: APMC




1. Updated SOI Office of Information Management Branch

2. Personnel Action Form Unit Office Assigned

3. Recommendation from Unit Commander

Unit Commander


PROCESSING TIME

PERSON RESPONSIBLE

Submit documents to

loosing Career Adviser

Receive/check the completeness of documents

None 5 mins Career Adviser

Philippine Army Change of AFPOS Board deliberation

None 1 day

Sec, PACAB

Board Chairman endorses board resolution to OG1, PA

None 3 days

G1 recommends

approval to CG, PA None

10 working

days

Approval/disapproval None G1, PA

if approved: Forwards approved SDF to OAA for publication of orders

None

if disapproved: Requesting person is notified why request was denied

None CG, PA

Gets order Publish and issue orders

None 2 days G1, PA


Service is covered under SOP # 04, HPA Amended Change of Armed Forces of the Philippines Occupational Specialty (AFPOS)

69

5. Application for Change Family Name & Civil Status Process request of PA Personnel for the Issuance of Orders allowing Changes in their name and Civil Status in all AFP records.



Type of Transaction: G2G - Government to Government

Who may avail: All active PA female Officers & EP


1. Request duly signed by Unit Commander

Unit Office

2. Personnel Action Form Unit Office

3. Approved Request Permission to marry

Unit Office

4. Marriage Contract-PSO PSA Office


PROCESSING TIME

PERSON RESPONSIBLE

Submit documents to MOWEL Branch

Check for the completeness of documents


Received the documents from Admin APMC

None 5 mins

Prepares and submit recommendation for chance of Family name and civil status


Forward approved recommendation to OJ1, GHQ

None 1 day

Monitoring None TOTAL: None 2 working days

Service is covered under AFP Personnel Directive Nr 03 dtd 20 August 2008.

6. Application for Command & General Staff Course Processes application of Officers to be recommended to undergo Command & General Staff Course Office or Division: APMC



Who may avail: PA Active Officers with at least a rank of MAJOR (O-4) with a minimum five (5) years remaining in the service reckoned from the date of the CGSC completion

70


1. PME from AGH Military Hospital

2. PFT from SSC, IMCOM SSC, IMCOM PA

3. Army Qualifying Exam administered by ALDEC, TRADOC

ALDEC, TRADOC School

4. OAR from last three (3) Commander Unit Office

5. Updated SOI (8 copies) Office of the Information Management Branch

6. Unit G2 Clearance Office of the Army Adjutant

7. Personal History Statement (handwritten/no photocopy)

Personnel Itself

8. DLO, PA Clearance Office of the Army Adjutant


PROCESSING TIME

PERSON RESPONSIBLE

Deliberate proposed candidates (After receiving Training

Directive from OG8, PA)

None 1 day ETB/CAD

Send Radio message

to candidates for processing

None 1 day ETB

Submit pertinent documents

Check completeness of documents None 5 mins ETB

Army Qualifying Exam Administer the AQE None 1 day SOS, TRADOC

PFT Administer the conduct of PFT None 3 hours SSC, ASCOM

Medical/Physical Exam

Administer the conduct of

Medical/Physical Exam

None 5 working days AGH

Conduct of Screening

Committee None 1 day ETB

Approval/Disapproval None

Conduct Deliberation for the final list to

undergo the AFPCGSC Screening

Process to be forwarded to OJ1,

GHQ

None 1 day ETB/OG1

General English Test Administer the Exam None 1 day AFPCGSC

Nuero Exam Administer the Exam None 1 week AFPMC

Oral Interview Administer the interview None 1 day AFPCGSC

71

Training Proper Request of issuance of temporary duty to

AFPCGSC None 1 day ETB/OG1


Service is covered under SOP Nr 12 HPA dtd 29 July 2009; Subject Screening and Selection of Officers for Admission to Command & General Staff Course (CGSC)

7. Application for Leave Abroad Process request of PA Personnel for the Issuance of Orders allowing them to spend their leave outside the country

Office or Division: APMC Classification: Simple



1. Accomplished Personnel Action Form Unit Office

2. Updated Leave Record Office of the Army Adjutant

3. Certification that the applicant will not request for separation/reversion while on abroad (signed by the requesting party and administered by admin Officer

Unit Office

4. Affidavit that the applicant has enough fund to support his/her travel abroad (signed by the requesting party and administered by admin Officer)

Unit Office

5. DLO & G2, PA Clearance Office of the Army Adjutant

6. Photocopy of VISA & Passport Personnel Itself

6. Accident & Health Insurance Hospital


PROCESSING TIME

PERSON RESPONSIBLE


Check for the completeness of documents


Received the documents from Admin APMC

None 5 mins

Prepares and submit recommendation for Application of leave abroad

None 3 hrs Mowel branch

Monitoring None

TOTAL: None 1 working day

72

Service is covered under policies and directives (AFPRG 131-272 GHQ AFP dtd 10 March 2000

8. Application for Local Schooling (Service Course) Processes applications of PA Personnel to undergo local schooling for career and Specialization Courses Office or Division: APMC




1. Unit/Chief of Office Recommendation Unit Office

2. Updated SOI Office of the Army Adjutant

3. PFT result SSC, IMCOM PA

4. Medical Certificate (Military Hospital) Military Hospital

5. Clearances (DLO,PA, G2,PA, Office of the Army Adjutant


PROCESSING TIME

PERSON RESPONSIBLE

PAMU G1 will submit list of

recommendees

Consolidate recommended list

None 10 working

days CAD/ ETB

Publication & dissemination of

Training Directive from OG8, PA

None 1 day ETB

Send rad msg to

PAMUs re initial list of students

None 1 day ETB

Request deferment/

replacement Deliberate request None 3 days CAD & ETB

Approval or Disapproval

None 1 day Career Mgmt Committee

Send rad Msg re Final

List of Students None 1 day ETB

Report to the respective

Training Schools & ATG

None 1 day

Issuance of A/U Order

of students to TRADOC

None 1 day ETB

Training Proper None TOTAL: None None

73

Service is covered under Training Directive per Training Cycle by OG8, PA None

None

9. Application for Schooling Abroad Processes applications of PA Personnel to Undergo Foreign Training on countries with Invitation for Foreign Courses.


Classification: High Technical


Who may avail:

All active PA personnel who have served a minimum continuous commissioned/enlisted military service of three (3) years, except for officers from the Technical and Administrative Services, and officers recommended for foreign Basic Career Courses and highly Technical Courses, or with at least 5 yrs remaining in active service



2. OARs from three (3) latest Commanders

Unit Office

3. Latest PFT result SSC, IMCOM PA

4. Updated SOI Office of the Information Management Branch

5. Command Clearance G2, PA


PROCESSING TIME

PERSON RESPONSIBLE

Publication of foreign

courses None 1 day ETB

Submit docs Checks completeness

of documents None 5 mins ETB

Request PA Schooling Board to convene for deliberation

None 1 day Chief, ETB,

APMC

If Selected: Sign Training

Contract

Notify concerned personnel and require him/her to sign training contact

None

1 day

FTS NCO, ETB, APMC

Submit Notarized Training Contract

Receive Training Contract

None FTS NCO, ETB,

APMC

APMC recommends A/U to HHSG,PA of concerned personnel to OG1,PA

None 5 working days Chief, ETB,

APMC

74

Secure a copy of A/U order from OAA

Publish and issues orders

None OAA

Secure course requirements

Provide requirement checklist

None 1 week OG8

Training Proper None Course duration


Service is covered under Circular Nr 5 HPA dtd 05 Nov 10; Subject: Selection of AFP Military Personnel for Foreign Training and Utilization of the Graduates

10. Application for Special Promotion and Confirmation of Rank of PA Enlisted Personnel Deliberate all candidates for Special Promotion as recommended by Unit Promotion Boards. Office or Division: APMC


Ty pe of Transaction:

G2G - Government to Government

Who may avail: All active EP recommended by PAMU Comdrs for Special Promotion


1. Recommendation from PAMU Cmdr (MP/PP/AP/OSP/PFP)

UPAMU/PA Offices

2. After Encounter report with Task Organization (MP/PP/AP/PFP)

Unit Offcie

3. Latest Permanent Promotion Orders (MP/PP/AP/OSP/PFP)


4. PTIS from certification for G2, PA (for Neutralized Personalities) (MP)

FSSU, ASCOM, PA

5. Career Course (MP/AP/OSP/PFP) Training School

6. DLO, PA Clearance (MP/AP/AP/OSP/PFP)

Records Branch, OAA

7. Death Certificate (PP) Unit Office

8. Updated SOI from IMB, OAA (MP/AP/OSP/PFP)


9. G2, PA Clearance (MP) G2, PA

10. ½ Time-in-Grade (MP/AP/OSP/PFP) Unit Office

11. Personal Action Form (AP) Unit Office

12. PSA Birth Certificate (AP) Unit Office

13. ETE/Extension (AP) Division Adjutant/ OAA

14. PER (AP) Unit Office

15. SOS from Adjutant (AP) Office of the Army Adjutant

75

16. Original Diploma/transcript of Records (OSP)

EP/ Unit

17. Certificate from PRC indicating “Only Once” or “First Take” (OSP) or Cert from school registrar (for graduates of Masters and Doctorate of Law)

PRC Office/ School Office

18. Demotion Order (PFP) OAA


PROCESSING TIME

PERSON RESPONSIBLE

Submit pertinent documents to EP Promo “C”

Check completeness of documents; Determine if request is valid;

None 15 mins Promotion Br,

APMC

Prepares the Schedule for Board deliberation

None 30 min Secretary, PA

EPPB “C”

Conduct of board deliberation

None 1 days Promotion Br,

APMC

Send STL to OG1, PA (Board Resolution)

None 1 day Promotion Br,

G1, PA


This service is covered under HPA IGRR dated 2015

11. Application for Readjustment of Ranks of PA Enlisted Personnel Deliberate all candidates for Reenlistment or Reversion of Ranks




Who may avail: All active PA Personnel



Unit Office

2. Latest permanent promotion Office of the Army Adjutant

3. Temporary promotion order Office of the Army Adjutant

4. Declaration of graduate Training School

5. Profex Result Office of the Army Adjutant


PROCESSING TIME

PERSON RESPONSIBLE

PA Enlisted Personnel

Check completeness of documents;


APMC

76

Determine validity of request;

Prepares the schedule for board

None 30 mins Secretary, PA

EPPB “C”

Conduct of board deliberation

None 1 day Promotion Br,

EPRRRB

Send to OG1, PA the approved resolution

None

1 day

Promotion Br, G1, PA

Monitoring None Promotion Br,

G1, PA TOTAL: None 2 working days

This service is covered under HPA IGRR dated 2015

12. Application for reassignment/assignment of PA Officers/EP Facilitate the placement of Philippine Army Personnel to Philippine Army major Units based on organizational needs and career path of Philippine Army Personnel.




Who may avail: All active PA Personnel


1. Accommodation from the projected unit

Unit to be assigned

2. Availability for transfer (PAF 110) signed by Current

Unit Office assigned

3. Commander, PAMU Unit projected to be assigned

4. If no Accommodation and Availability for Transfer are submitted by the requesting party , APMC will send messages to request for comment from gaining and losing units

APMC, PA


PROCESSING TIME

PERSON RESPONSIBLE

Submit documents to CAD/EPCAD

Receive his/her documents and other reference

None 15 mins Concerned Career Adviser

Advise the concerned EP/Officer re the procedure of reassignment then prepares STL/radio message to be

None 1 day Career Adviser/Plmt Br APMC

77

approved by Director, APMC

With PAF110 signed by current Commander, PAMU/Accommodation: Make STL to be signed by Director APMC

None 2 days Plmt Br, APMC

With PAF110 signed by current Commander, PAMU/Accommodation: - Send radio message requesting for comment of losing & gaining units

None 10 working

days

Send STL to G1, PA for the approval of reassignment of EP & referral to CSPA and VCPA for the reassignment Officers

None 1 day Chief, Plmt Br , APMC

Approval of reassignment (G1 for EP, CSPA for O1 to O3 and VCPA for O4 to O5)

None 2 days OG1,PA

If Approved: Forward approved STL/DF to APMC for recording and OAA for issuance of Orders/Send rad msg to concerned units If Disapproved: Communication is returned to APMC and concerned person/unit is informed

None 1 day OG1, PA

Get Orders from OAA Publish/issue orders None 2 days OAA

TOTAL: None None

78

Service is covered under HPA Directive: Rotation of Philippine Army Personnel and the Disposition of Personnel and PA TOE S- 2018

None

None

13. Application for 22k, NDA Program and other Scholarship Grants Processes application of Officers to undergo Masteral Course under the 22K, NDA Program and other Scholarship Grants




Who may avail:

All Active PA Officers who have served 5 yrs continuous active commissioned service and must have at least 5 yrs remaining in the active service reckoned from the date of completion of the course



2. OARs from three (3) latest Commanders

Unit Office

3. Latest PFT result SSC, IMCOM PA

4. Unit Security Clearance G2,PA

5. Transcript of Records School

6. Course Curriculum School

7. Certificate from school that he/she will be accepted and will finish the course in two (2) years

School


PROCESSING TIME

PERSON RESPONSIBLE

Publication of approved courses

None 1 day ETB

Submit docs Check completeness of documents

None 5 mins ETB

Request PA Schooling Board to convene for deliberation

None

1 day

Chief, ETB, APMC

If selected: Sign Training

Contract/School acceptance

Notify concerned personnel and require him/her to sign training contact/ settle school acceptance

None FTS NCO, ETB,

APMC

Submit Notarized Training Contract

Receive Training Contract

None

5 working days FTS NCO,

ETB, APMC

79

APMC recommends issuance of A/U order of concerned personnel to HHSBn of the nearest PAMU to his school

None Chief, ETB,

APMC

Approval/disapproval of A/U of concerned personnel by OG1,PA

Chief, Placement Br,

OG1

TOTAL: None 7 working days OAA

Service is covered under Circular Nr 3 HPA dtd 16 Jul 2012; Subject: Guidelines, policies and Procedures in the Selection of PA Officers to undertake 22K NDA Program and other

similar grants and Utilization of Graduates

14. Authentication of Orders (Published the Current Year)

The authentication of orders is done to certify that the document is a true copy from the original orders/documents to support applications for different transactions or claims. Office or Division: OAA



Who may avail: Active/Retired/Discharged/separated Military Personnel, Civilian Human resources and Dependents/Legal Beneficiaries


1. Letter Request/Request Form Unit/Office, Customer/PDBr Window, OAA

1. Photocopies of Orders) Customer


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

required

documents to the

Duty EP at the

Publication &

Distribution Branch

window or fill out

the request form

and attach the

stamped

photocopies of

orders

1. Receive the

documents and check

completeness

None

Five (5) minutes

PDrBranch

Processing

NCO, OAA

80

2. For signature of

Chief Publication &

Distribution Branch,

OAA

None

Eight (8)

minutes

Chief

Publication &

Distribution

Branch, OAA

2.Sign in the

Customer Log

Book at OAA

lobby.

3. Authenticated

orders shall be


EP at the Branch

window

None

Two (2) minutes

Duty EP/ PDr

Branch, OAA

TOTAL: None 15 Minutes

15. Authentication of Statement of Service, Leave Records and Orders Published the Previous Years The authentication of documents is done to certify that the document is a true copy from the original orders/documents to support applications for different transactions or claims. Office or Division: Records Branch, OAA



Who may avail: Active/Retired/Discharged/separated Military Personnel, Civilian Human resources and Dependents/Legal Beneficiaries


1. Letter Request/Request Form Unit/Office, Customer/OAA lobby

2. Original copy of signed SOS and Leave Records

Customer

3.Photocopies of signed SOS and Leave Records

Customer

4.Phocopies of orders published the previous years

Customer


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

required

documents to the

Duty EP/Records

Processing NCO at

the OAA lobby or

fill out the request

form and attach the

stamped

photocopies

1. Receive the

documents and check

completeness

None

ten (10) minutes

Records

Processing

NCO, OAA

81

2.For signature of

Chief Records, OAA

None

50 minutes

Chief Records

Branch, OAA

2.Sign in the

Customer Log

Book at OAA

lobby.

3.Authenticated

orders/SOS/Leave

Records shall be


EP at the OAA Lobby

None

Two (2) minutes

Duty EP, Records

Branch, OAA

TOTAL: None 15 inutes

16. Bonus, PIB and Pay & Allowances Differential (Retired) Processing of Bonus, PIB and P/A Differential of Retired Military Personnel.

Office or Division: FCPA


Type of Transaction: Bonus, PIB and Pay & Allowances Differential

Who may avail: Retired PA & CivHR Personnel


1. Statement of Last Payment (SLP) FRB, FCPA

2. Retirement Order OAAG

3. Certificate of Non-Payment FSFOs

4. Orders (LP/PIB/Promotion/Collateral) PAMU/OAAG

5. Photocopy of ATM Concern Personnel


PROCESSING TIME

PERSON RESPONSIBLE

Submit Documentary Requirements

1. Received Documentary Requirements

N/A 5mins Fractional/

Collateral Clerk

2. Preparation of DV’s N/A 5mins Fractional/

Collateral Clerk

3. Approval/Signature of Chief, FRB

N/A

3mins Chief, FRB

4. Forward to Processing & Collection Branch (PCB)

N/A 5mins Processing NCO

TOTAL: N/A 18mins

Service is covered under FCPA Directive

82

17. Claims for Special Financial Assistance (SFA for WIA) –PMS Processes the request of PA Personnel who were Wounded-in-Action and Dependents of PA Personnel who were killed-in-Action (KIA) in relation to their for the Special Financial Assistance at the Office of the President.



Type of Transaction: G2G - Government to Government Who may avail: All PA WIA Personnel


1. Medical Certificate from Major Service Surgeon (Major or Minor)-Original Copy

Military Hospital

2. Spot/Incident Report originally signed by Battalion Commander or his equivalent

Police Report


Division Adjutant

4. Authority to deposit- Original Copy Personnel Itself

5. Photocopy of LBP ATM Card Personnel Itself


PROCESSING TIME

PERSON RESPONSIBLE

KIA Beneficiaries, WIA PAMUs Liaison



Prepares and submit the recommendations for SFA


Upon approval of OG1, PA submit approved recommendations to ODESFA




Program

83

18. Clearing of Accountability Military personnel who plans to retire or is currently processing their retirement shall clear their existing accountabilities in order to avail their claims. Office or Division: APAO


Type of Transaction: G2G - Government to Government Who may avail: Military Personnel of Philippine Army


1. Notice of Loss Client/ Responsible Supply Officer

2. Affidavit of Loss Law firm

3. Comment & Recommendation of Agency Head Head of the Unit

4. PNP Blotter Police Station

5. Investigation/ Incident Report Unit assignment of the client/ Office of the Army Provost Marshall

6. Affidavit of 2 Disinterested Person Law Firm

7. Property Acknowledgment Receipt (PAR)

Client

8. Report of Survey Unit assignment of the client

9. Request for Relief of Accountability Client/ Responsible Supply Officer

10. Certificate from Accounting Accounting Service Philippine Army

11. Explanation of Cause of Delay Client/ Responsible Supply Officer

12. Order of Survey Board Unit assignment of the client/ OG1, PA/ Division Adjutant


PROCESSING TIME

PERSON RESPONSIBLE

1. Client must submit a notification and other pertinent documents to COA, FPAO/ APAO and the Unit Commander

1. The concerned persons must validate the documents submitted by the client.

None

1 day

COA

Representative/ FPAO or APAO/

Unit Commander

2. Client must process the other necessary documents within 30 days upon submission of notification.

2. When the necessary documents are complete, the Chief APAO shall endorse it to COA

None

1 day

Chief APAO

84

3. After the endorsement, the client may wait for the release of COA Resolution

None

30 days

COA Representative

TOTAL: None 32 days

Service is covered under COA Memorandum Nr 92-751 dated 24 February 1992 with subject: Request for Relief from Accountability

19. Collection of BID Security & Performance Bond Collection from supplier for Surety Bond/ Performance Bond to guarantee satisfactory completion of a project.



Type of Transaction: Payment of BID Security & Performance Bond

Who may avail: Army Supplies & Civilian Suppliers


Order of Payment Philippine Army Procurement Center or Philippine Army Bids & Awards Committee


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present Order of Payment from PABAC

1.1 Encoding of details

N/A 3mins Collecting Clerk

1.2 Signing of Official Receipt (OR)

N/A 1min Collecting Officer

2. Receive OR 2.1 Issuance of Official Receipt

N/A 1min Collecting Clerk

TOTAL: N/A 5mins 20. Collection of Light & Water Bill Collection for the consumption of light and water based on their monthly billing.



Type of Transaction: Payment of Light & Water Bill

Who may avail: All Active PA Personnel and Dependents


Order of Payment Office of the Non-Appropriated Fund


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present Light and Water Bill



85

1.2 Signing of Official Receipt

(OR) N/A 1min Collecting Officer



TOTAL: N/A 5mins 21. Collection of Military ID Collection of all Philippine Army Personnel and their dependents for Military/Dependents ID.



Type of Transaction: Payment of Military ID

Who may avail: All Active PA Personnel & Dependents


ID Application Form authenticated by IMO, OAA



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present ID Application Form w/ authentication from IMB


Php45/Dependent Php90 for replacement of lost ID

3mins Collecting Clerk





TOTAL: Php45/90 5mins 22. Collection of Overpaid Pay & Allowances Collection of overpayments of Philippine Army Personnel who were discharge, AWOL, terminated and retired from the service.



Type of Transaction: Payment of Overpaid Pay & Allowances

Who may avail: All Active PA Personnel


Order of Payment Accounting Service Philippine Army


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

86

1. Present Order of Payment coming from ASPA







TOTAL: N/A 5min

Service is covered under FCPA Directive dated 30 January 2020 with Subject: Policy on Request for Withholding/Stoppage of Pay and Allowances (P/A) and Collection.

23. Collection of Property & Money Accountability Collection of all Philippine Army Personnel with property and money accountability.



Type of Transaction: Payment of Property & Money Accountability

Who may avail: All Active PA Personnel with Accountability


Demand Letter or Order of Payment Philippine Army Accountability & Liability Adjudication Board or Accounting Service Philippine Army


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present Demand Letter or Order of Payment from PAALAB or ASPA







TOTAL: N/A 5mins 24. Collection of Rentals (Mortuary, Concessionaire, Clubhouse, PA Wellness Gym) Collection of rental/lease on concessionaries owned by Philippine Army.



Type of Transaction: Payment of Rentals (Mortuary, Concessionaire, Clubhouse, PA Wellness Gym)

Who may avail: All Active PA Personnel & Dependents


87

Order of Payment Accounting Service Philippine Army


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present Bill/ Order of Payment from ASPA







TOTAL: N/A 5mins

25. Collection through B-4 Accounts Collection from Philippine Army Personnel who were discharge, AWOL, terminated and retired from the service.



Type of Transaction: Payment through B-4 Accounts



Order Payment Accounting Service Philippine Army


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present Order of Payment coming from ASPA







TOTAL: N/A 5mins

26. Commutation of Unused Leave Process of Commutation of unused leave credits of Retired/Separated of Philippine Army Personnel


Classification: Highly Technical Transaction

Type of Transaction: Claim for Commutation of Unused Leave Credits

Who may avail: All Retired/Separated PA Personnel


1. Disbursement Voucher CSB, FCPA

2. Command Clearance OAAG

3. Retirement Orders Officer: OTAG; EP: OOA

88

4.Commutation of Unused Leave Orders OAA

5. Military Leave/ Furlough Records OAA

6. Statement of Service OAA

7. Statement of Last Payment Financial Records Branch

8. Photocopy of LBP ATM Card Concerned Personnel

9. ASPA Clearance ASPA

10. APAO Clearance APAO

11. DLO Clearance OAA

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client or his authorized (PGAB) submits the application for CUL and its supporting documents

1.Receive the necessary documentary requirements from PGAB

N/A 10mins

Receiving Clerk &

Processing NCO

2.Check the completeness/validity of the documents and forward to Communication NCO for processing

N/A 20mins Processing NCO/Clerk

3.Preparation of DV and encoding in the data base for monitoring.

N/A 3hours

Processing NCO/Clerk

4.Sign Disbursement Vouchers

N/A 30mins C,CSB

5.Forward to PCB for processing.

N/A

30mins

Messenger NCO/Clerk

6.Verification of correctness of the computation the individual DVs & recording.

N/A 1hour Processing Clerk “PS”

Funds

7.Foward to MFB N/A 3mins Messenger NCO/Clerk

8.Designation of Batch Nr &preparation of Fund Request and List of Actual Retirees to be Paid (LARP).

N/A 3days Fiscal Clerk for Commutation

9.Upon approval of Director FCPA, forward

N/A 15mins Admin NCO

89

LARP to ASPA for signature of Chief, ASPA.

10.Receive approved LARP from ASPA and transmit the same together with the Fund Request to G1, PA. Subsequently, forward consolidated DVs to ASPA for pre-validation.

N/A 30mins Admin NCO

11.Receive copy of Advice of Sub-Allotment (ASA) from OAFM.

N/A 2mins Admin NCO

12.Fund DVs, encode to FMIS the Obligation and forward the DV and ORS to ASPA for appropriate action.

N/A 2days Fiscal Clerk for Commutation/A

dmin NCO

13.Fund DVs, encode to FMIS the Obligation and forward the DV and ORS to ASPA for appropriate action.

N/A 2days Fiscal Clerk for Commutation/A

dmin NCO

14.Receive pre-audited DVs from Pre-Audit Branch, OAFM and prepares Authority to Debit Account (ADA).

N/A 1day Receiving and

Releasing Clerk

15.Transmit the ADA to LBP, Fort Bonifacio Branch for appropriate action.

N/A 1hour Liaison Clerk

TOTAL: N/A 8Days 7hrs

33Mins

Service is covered under HPA Directive dated 27 February 2020 with Subject: Revised Guidelines in the Payment of Commutation of Unused Leave of PA Military Personnel.

90

27. Confirmation of Discharge with Complete Disability Discharge (CDD) This service aims to process pertaining to confirmation of Discharge with complete Disability Discharge

Office or Division: APMC Classification: Highly Technical



1. Certificate of CDD Military Hospital

2. Worksheet duly signed by the Surgeon General

VLUNA AFP


PROCESSING TIME

PERSON RESPONSIBLE

Submit documents to RAD, APMC

Receive/ Check the completeness of documents


Make STL to be signed by Director, APMC

None 2 days Chief, RAD,

APMC

Sends STL to OG1, PA for approval

None 1 day Director, APMC

Approved or Disapproved

None 5 days

if approved: Forward approved communication to OAA for issuance of orders if disapproved: Notify concerned personnel why his/her request was not considered

None 1 day G1, PA

Gets Order Issue/publish Orders

None 2 days OAA/OTAG


Service is covered under DND Circular Number 02 Dated 22 February 2019; Subject Implementing Guidelines, Rules and Regulations on Attrition System in the Armed Forces

of the Philippines.

91

28. Confirmation of Honorable Discharge of Enlisted Personnel This service aims to process pertaining the confirmation of honorable discharge of Enlisted Personnel.




Who may avail: PA EP honorably discharged by PAMUs


1.Letter Request from Commander PAMUs

2. Discharge order from Mother Unit Former Unit Assigned


PROCESSING TIME

PERSON RESPONSIBLE



None 5 mins Attrition NCO, RAD, APMC



APMC

Sends STL to OG1 None CO, APMC &

RAD


None 10 working

days G1,PA

Approval/Disapproval by CGPA

None CGPA

G1 forwards approved DF to OAA for publication and issuance of order

None 3 Days G1,PA


None OAA


Service is covered under Cir Nr 17 GHQ AFP dtd 02 Oct 87; Subject: Administrative Discharge Prior to Expiration of Term of Enlistment

92

29. Confirmation of Trainee Service for the Purpose of Retirement/ Separation Benefit Claims This service aims to process pertaining to confirmation of trainee service for the purpose of retirement separation benefit claims.

Office or Division:

APMC

Classification: Highly Technical Type of Transaction:

G2G – Government to Government

Who may avail: PA Active EP who lacks of Call to Military Training Order or Termination of Trainee Svc Order

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter Request form Unit Commander

Unit

2. Training Service Orders Office of the Army Adjutant

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Submit documents

to RAD, APMC


None 5 mins Attrition NCO, RAD, APMC


None

2 days

Chief, RAD, APMC

Sends STL to OG1 None Director, APMC

& RAD


None 10 working

days

G1,PA

Approval/Disapproval by CGPA

None CG PA

G1 forwards approved DF to OAA for publication and issuance of order

None

3 Days

G1,PA


None OAA


Service is covered under HPA Letter Directive dtd 26 June 2015; subject Implementing guidelines in the Recruitment of Candidate Soldier in the Philippine

Army.

93

30. Consolidation of Report on the Physical Count of Property Plant & Equipment (RPCPPE) Reports on the Annual Physical Count of Property Plant and Equipment and Inventories from all Philippine Army units shall be consolidated for documentation and submission to OG4, PA.

Office or Division: APAO



Who may avail: Field Property Accountability Offices PA Wide


1. Report on the Physical Count of Property Plant and Equipment (RPCPPE)

Philippine Army Units 2. Report on the Physical Count of Inventories (RPCI)


PROCESSING TIME

PERSON RESPONSIBLE

1. Field Property Accountability Offices PA Wide will submit the RPCPPE and RPCI from the different units in their respective AOR

1. The Inventory Officer/ NCO in charge will encode and prepare the RPCPPE and RPCI Recaps.

None

1 week

Inventory Officer/ NCO

2. The Inventory Officer/ NCO in charge will submit the consolidated RPCPPE & RPCI to OG4, PA.

None

1 day

TOTAL: None 1 week and 1 day

31. Creation of Payroll

This procedure is being done when the FCPA receives requests from FSFOs for the creation of payroll of the class of pre-entry soldiers and newly activated unit.



Type of Transaction: Processing of Creation of Payroll OF Pre-entry and Newly Activated Units

Who may avail: All Active Philippine Army personnel


1. Pre-entry:

94

- Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Training Directive - Call to Military Training Order/Appointment Order - Roster of Troops with complete Data (F/Name, M/Name, Last Name, Extension Name, Gender, DOB, PHIC) - After Opening Report 2. Activation of Unit: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Activation Order - Roster of Troops - Designation Orders of Signatories of Payroll

FSFO Concerned Unit Concerned Unit Concerned Unit Concerned Unit Concerned Unit FSFO Concerned Unit Concerned Unit Concerned Unit Concerned Unit


PROCESSING TIME

PERSON RESPONSIBLE

FSFOs forward requests with complete attachments to FCPA (Attn: Chief, OTB) for the creation of payroll.

1. Received letter requests from concerned FSFO for the creation of payroll with complete attachments.

N/A

5mins Monitoring NCO

2. Prepare SDF for signature of Chief, OTB with Memorandum and attached supporting documents

20mins Operation NCO

3. Forward complete package of SDF to Command Section for notation of Executive Officer and Deputy Director and for approval of Director, FCPA

30mins Messenger

4. Furnish copy of Approved Memo to concern Branches and FSFO of this Center

10mins Messenger

TOTAL: 1hour & 5mins

95

32. Emergency Room Service The Emergency Room Service has a treatment area for both medical and

surgical cases, observation rooms for adult and pediatric patients, and an Obstetrics and Gynecology specialty clinic properly manned by ER personnel who are trained in handling emergency and are able to provide prompt and definitive treatment 24 hours daily. The said Service has life-saving medical equipment and supplies ready to address various health needs of patient. Office or Division: AGH, HHSG, PA




Any of the following:

Military ID o Sick Call Slip o Medical Evacuation Tag

Dependents ID


Authorized Offices/Unis


PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Registration and Vital Signs Taking/ Triage

None

Five (5) minutes

Registered

Nurse/Registered Midwife/Nursing

Attendant

2. Assessment For mass casualty, patients are classified according to the severity of the case: RED – Immediate\ YELLOW – Delayed GREEN- Minimally injured patients BLACK – Dead or Expectant

None

10-15 minutes

Senior House

Officer on Duty/Medical

Officer on Duty/Registered

Nurse/Registered Midwife

3. Consultation/ Diagnostic Work-up/Treatment/ Observation

None


SHOD/MOD/RN/R

M/NA

96

4. Disposition

a. Discharge b. Referral c. Evacuation d. Admission e. Home Against

Medical Advice

None

10-15 minutes

CO,AGH/SHOD/ MOD/RN/RM/NA/

Ward man 10-15 minutes

20-30 minutes

5-10 minutes

33. Extension of Expiration of Term of Enlistment (ETE) This Service aims to process pertaining to extension of Expiration of term of Enlistment Office or Division: APMC Classification: Simple



1. Latest re-enlistment order Former Unit Assigned

2. Medical certificate Military Hospital

3. Admission order Military Hospital

4. Request from unit/hospital Unit Assigned

5. Statement of Service (SOS) Office of the Army Adjutant

6. Latest Appraisal Rating (OAR) Unit Office

7. Personnel Action Form (PAF) Unit Office

8. Latest Promotion order Office of the Army Adjutant

9. G2 Clearance from OG2, PA Office of the Army Adjutant



PROCESSING TIME

PERSON RESPONSIBLE






APMC

Sends STL to OG1, PA for approval


Approved or Disapproved

None 5 working days

G1, PA

if approved: Forward approved communication to OAA for issuance of orders

None 1 day

97

If disapproved: Notify concerned personnel why his/her request was not considered


None 2 days OAA


34. Financial Clearance

Financial Clearance is one of the mandatory requirements required by the Accounting

Service Philippine Army (ASPA) prior issuance of Accounting Clearance, it use to verify that a military or civilian personnel of the Philippine Army has or has no existing financial obligations prior processing of financial claims.



Type of Transaction: Financial Clearance

Who may avail: Military and Civilian personnel of Philippine Army or their legal dependents.


1. Letter Request with duplicate copy Respective Unit

2. Statement of Last Payment FRB, FCPA

3. Personal Data Sheet PGAB - Military Personnel CPO – Civilian Employee

4. HPA Discharge Order (add’l requirement for discharged) Office of the Army Adjutant

5. Death Certificate (add’l requirement for deceased) PSA


PROCESSING TIME

PERSON RESPONSIB

LE

1. Submit necessary supporting Papers.

1.1 Clearance NCO inspects the completeness and the authenticity of the submitted supporting documents.

N/A 2mins Clearance

NCO

2. Wait for the issuance of clearance.

2.1 Clearance NCO process draft and print the financial clearance. 2.2 If no erroneous entry were made,

N/A

4mins

98

Branch NCO will sign his initial under the name of Chief, IB and will deliver the clearance to Chief, IB for approval and signature. 2.3 Chief Intel Branch will review and sign the clearance.

1min

Clearance NCO/ Branch NCO/ Chief Intelligence

3. Client will receive the clearance and signed in the logbook.

3.1 Clearance NCO /Branch NCO will record the clearance in the logbook prior issuance of clearance.

N/A 3mins Clearance

NCO /Branch NCO

TOTAL: N/A 10mins

35. Fractional Pay and Allowances (Retirees) Processing of Fractional P/A Claims of Retired and Inactive Military Personnel.



Type of Transaction: Fractional Pay and Allowances (Retirees)

Who may avail: Retired PA Personnel


1. Statement of Last Payment (SLP FRB, FCPA

2. Retirement Order OTAG (Officer) OAAG (EP)

3. Last Reenlistment Order PAMU Adjutant/Army Adjutant

4. Photocopy of ATM Card Concerned Personnel


PROCESSING TIME

PERSON RESPONSIBLE


1. Consolidation of Documentary Requirements


Collateral Clerk

2. Preparation of Disbursement of Voucher (DV)


Collateral Clerk


N/A

3mins Chief, FRB

4. Forward to Processing & Collection Branch


TOTAL: N/A 18mins

99

36. Funeral Honors and Services The practice of giving final tribute and honors to a dearly departed has evolved as the years from a simple ceremony to elaborate and colorful rites to make the occasion more meaningful in perpetuation of the memory of the dead.




Who may avail:

Retired/ Honorably Separated PA Personnel; PA Reservist who are under Call to Active Duty Tour for Training (CADTT) status, Call to Active Duty for Training (CADT) or Active Duty Training (ADT); PA Reserve Officers in the Inactive Status, Veterans of Filipino-Spanish War, Filipino-American War, World War I, Recognized Guerillas of World War II, PEFTOK and Other Expeditionary Forces


Death Certificate Respective Hospitals

Retirement Order Personal File / Adjutant, PA

Statement of Service Non Records Division, OTAG

ADT/CADTT Calling Orders for Reservist Adjutant, ARESCOM


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client to proceed at OJ9, AFP for the Interment Directive

OJ9, AFP None 1 hour RPAD, OJ9 Personnel

Client to proceed at NRD, OTAG for Statement of Service

NRD, OTAG None 30-40 mins NRD, OTAG Personnel

Client to proceed at HPAG9 for issuance of Interment Directive for implementation of Unit Primary Responsible

OG9, PA None 30 mins RRPAB, OG9

Personnel

TOTAL: None 2 hours and 10 mins

Service is covered under DND, GHQ AFPRG 161-375: Subject Allocation of Cemetery Plots at the Libingan ng mga Bayani, RA 7077: AFP Reservist Act of 1991

100

37. Granting of Cash Advance (Local and Foreign travel; Operating Expense)

37.1 Cash Advance - Foreign Travel Office or Division: Disbursement Branch (ASPA)


Who may avail: Philippine Army Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Disbursement Voucher (1 original, 3 photocopies)


2.Obligation Request & Status (ORS) (1 original, 2 photocopies)




4.Certification that the Previous Cash Advance is Liquidated

Accounting Service Philippine Army (ASPA)

5.Travel Authority from DND Department of National Defense Website

6.Canvass made from 3 Travel Agencies Travel Agencies

7.Duly Approved Itinerary of Travel Philippine Army Major Units (PAMUs)

8.Certificate of Undertaking Philippine Army Major Units (PAMUs)

9.Forex Rate Reference at the Time of Actual Travel

Philippine Central Bank Website

10.UNDP Rate at the Time of Actual Travel

United Nations Development Programme (UNDP) Website


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the required documents for verification of the history of the cash advance. 1.1 Upload Data to FMIS Account.

1. Review or check balance of SDO or Unit Cash Advances and issue Certification from the Accountant that the Previous Cash Advance have been liquidated and accounted for in the books

None 4 minutes

Bookkeeping Branch / Journal &


2. Receive DV log-in and assign control number on the voucher, verify correctness of computation and existence of

None

8 minutes

Disbursement Branch / Journal &

Miscellaneous

101

chargeability, and inspect the completeness of supporting documents.

Branch


None

5 minutes

Disbursement

Branch/Journal & Miscellaneous

Branch


None

10 minutes Bookkeeping Branch


None

3 minutes Chief Accountant

6. Log-out the DV.

None

2 minutes

Disbursement

Branch


None

20 minutes

Disbursement Branch

Total

52 minutes

37.2 Cash Advance Local Travel



Type of Transaction: G2G – Government to Government Who may avail: Philippine Army Personnel


1.Disbursement Voucher (1 original, 3 photocopies)


2.Obligation Request & Status (ORS) (1 original, 2 photocopies)


102



4.Certification from the Accountant that the Previous Cash Advance have been liquidated and accounted for in the books(1 original, 2 photocopies)

Accounting Service Philippine Army(ASPA)

5.Payroll (if applicable) (1 original, 2 photocopies)


6.Travel Order/Letter Order (1 original, 2 photocopies)


7.Duly Approved Itinerary of Travel (1 original, 2 photocopies)


8. Affidavit of Undertaking (1 original, 2 photocopies)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 4 minutes




None

8 minutes




None

5 minutes

Disbursement Branch

103


None

10 minutes




None

3 minutes

Chief Accountant

6. Log-out the DV.

None 2 minutes

Disbursement Branch


None

20 minutes

Disbursement Branch

Total 52 minute

s

37.3 Cash Advance – MOOE



Type of Transaction: G2G – Government to Government

Who may avail: Philippine Army Personnel and Philippine Army Major Units (PAMUs)








4.Certification from the Accountant that the Previous Cash Advance have been liquidated and accounted for in the books(1 original, 2 photocopies)

Accounting Service Philippine Army (ASPA)

104

5.Designation Order from PAMU (For New SDO) (3 photocopies)


6.Confirmation letter from Bureau of Treasury (For New SDO) (3 photocopies)

Bureau of Treasury (BT)

7.Justification of Cash Advance – Purpose and Exigency (1 original, 2 photocopies)


8.Detailed Program of Expenditure (POE) (1 original, 2 photocopies)


9. Requisition and Issue Slip (RIS-NIS) (1 original, 2 photocopies)


10. Affidavit of Undertaking (1 original, 2 photocopies)



1.Pre-Repair Inspection Report, certified by Unit Property Officer (1 original, 2photocopies)


2.Bill of Materials and Cost Estimate (for buildings and other structures) (1 original, 2photocopies)


3.Material Requirement List (for Vehicles, Machineries, ICT & others) (1 original, 2photocopies)



1.Training Directive (1 original, 2photocopies)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit the required documents for verification of the history of the cash advance of the SDO. 1.1 Upload Data to FMIS Account.


None 4 minutes



2. Receive DV log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability,

None

8 minutes



105

and inspect the completeness of supporting documents.


None

5 minutes

Disbursement Branch


None

10 minutes Bookkeeping

Branch / Journal & Miscellaneous

Branch


None


6. Log-out the DV.


Branch


None

20 minutes

Disbursement Branch

Total 52 minutes

106

38. Implementation of B-4 Accounts/Overpayment

This procedure is done when the FCPA receives requests from OG1, PA/FSFOs for the implementation of collection of B4-Accounts/Overpayment from army personnel who were demoted, reverted, Returned to Military Control (RTMC), reinstated or other similar cause.



Type of Transaction: Processing of Request for the implementation of B4-Accounts/ Overpayment



1. If Demotion: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Demotion Order - In the absence of the above cited, Letter from OG1, PA with supporting documents 2. If Reversion: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Reversion Order - Temporary Promotion Order - Latest Permanent Promotion Order if applicable - In the absence of the above cited, Letter from OG1, PA with supporting documents 3. RTMC and Reinstatement - see process on the Restoration of P/A

FSFO Concerned Unit Concerned Unit OG1, PA FSFO Concerned Unit Concerned Unit Concerned Unit Concerned Unit OG1, PA


PROCESSING TIME

PERSON RESPONSIBLE

OG1, PA/FSFOs forward requests with complete attachments to FCPA (Attn: Chief, OTB) for the implementation of B4-Account/overpayment to demoted/reverted personnel.

1. Received letter requests from OG1, PA/FSFOs for the implementation of B4-Account/ overpayment to demoted/reverted personnel with complete attachments


2. Prepare SDF for signature of Chief, OTB with Memorandum, B4-Account/Overpayment


107

Computation, Authority to Deduct (ATD), and attached supporting documents

N/A


30mins Messenger


10mins Messenger


39. In Patient Service This service has Operating Room and seven (7) wards which caters patients with the following cases: (OB – Gyne Ward, Surgery Ward (General Surgery), Heroes Ward 1 (GS/ Ophtha /ENT), Heroes Ward 2 (Orthopedic), Dependent’s (Pediatric/Female), Medical Ward 1 (General Medicine), and Medical Ward 2 (Infectious). Office or Division: AGH, HHSG, PA





Military ID

Dependents ID




PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint

1. Admission from Emergency Room/Out-Patient Service

None

30-40 minutes

SHOD/MOD/RN/RM

2. Request for Diagnostic Procedures/

None

10-20 minutes

MOD/RN/RM/NA/Registered MedTech/

108

Laboratory Work-ups Registered RadTech

3.Interpretation of Diagnostic Results

None

5-10 minutes

MOD/RN/RM/NA/Registered MedTech/ Registered RadTech

4. Treatment None 5-10 minutes SHOD/MOD/RN/RM

5. Preparation of patients for Operation

None 15 minutes SHOD/MOD/RN/RM/NA/

Wardman/ Anesthesiologist

6. Discharge None 20-30 Minutes

SHOD/MOD/RN/Registrar Personnel

Note: The above turnaround time is for the admission to discharge process but the confinement period depends on the case management and condition of the patient.

40. Investigation/Disposition of other ESPA complaints/reports Other ESPA complaints/reports include violations by military and civilian personnel of RA 6713, RA 3019, RA1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code Title Seven in relation to Articles of War 94 and Articles of War 95.

Office or Division: OACESPA


Type of Transaction: G2G - Government to Government Who may avail: All military and civilian personnel of the Philippine Army



Any law firm/office


Complainant


PROCESSING TIME

PERSON RESPONSIBLE


1. The IIB personnel validates the completeness of the documents and entry the complaint in the master list/database of cases

None

Ten (10) Minutes

C, IIB/IIB NCO

OACESPA

109


None

Five (5) Minutes

C, IIB/IIB NCO OACESPA

3. IIB personnel drafts/prepares/sends summon to respondent and other personnel involved through the OESPA, PAMUs and to submit their respective counter-affidavits. - 2 days if respondent



is Luzon-based


None

Ten (10) days

C, IIB/IIB NCO

OACESPA


None

5 days

C, IIB/IIB NCO

OACESPA


None

28 days



None

2 days


110


minutes

Service is covered under HPA Personnel Directive Nr 01 dated 09 March 2016, subject: Disposition of Administrative Cases and Impositions of Sanctions

41. Issuance of Certificate of Availability of Funds 41.1 Issuance of Certificate of Availability of Funds (Regular and

BCDA Funds)

Office or Division: Bookkeeping / Journal & Miscellaneous Branch

Classification: Simple Type of Transaction:


Who may avail: Philippine Army Major Units (PAMUs) and Philippine Army Procurement Center (PAPC)


1. Contract and supporting documents.



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive, verify the requirements and log-in the documents.

None 5 minutes



2. Obligation and posting to Allotment Ledger and prepare Certification of Availability of Fund.

None 15 minutes



3. Review and sign the Certification of Availability of Fund.


2.Receives contract 4. Log-out the contract.


Branch

Total: 40 minutes

111

41.2 Issuance of Certificate of Availability of Funds (Trust Receipts)

Office or Division:

Journal & Miscellaneous Branch


Type of Transaction:


Who may avail: Philippine Army Major Units (PAMUs) and Philippine Army Procurement Center (PAPC)


1. Contract and supporting documents. Philippine Army Major Units (PAMUs)

2. Purchase Order (PO) and supporting documents.


3. Request for utilization of Trust Fund and supporting documents – Program of Expenditure (POE), Supplemental Program Plan (SPP), and Cash Program.



PROCESSING TIME

PERSON RESPONSIBLE


1. Receive, verify the requirements and log-in the documents.

None

5 minutes

Disbursement

Branch

2. Review the PO/Contract/ Trust Fund Request documents and check/ validate appropriateness of chargeability and supporting documents.

None

15 minutes

Journal &


3.Obligation and posting of PO/Contract to Obligation Allotment Ledger

None

15 minutes

Journal &


4. Review and sign the Contract/PO and/or Certification of Availability of Funds.

None

10 minutes

Chief Accountant

5. Log-out the DV. None 2 minutes Disbursement

Branch

Total:

47 minutes

42. Issuance of Certificate of Employment (COE)

- Issuance of Certificate of Employment of PA Personnel Office or Division: FCPA

112


Type of Transaction: Issuance of Certificate of Employment Who may avail: PA Personnel


1. Letter Request Concerned Unit

2. Authorization Letter/Photocopy of Military ID with signature & contact number

Concerned Personnel

3. ITR 2316 FRB

1. White Payslip FRB


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Documentary Requirements

1. Receives and Check Authenticity of documents

N/A

5mins

Receiving Clerk

2. Encoding & Printing of COE

N/A 20mins

Records NCO


N/A

5mins Chief FRB

2. Receive of COE

4. Releasing of COE N/A 3mins Records NCO

TOTAL: N/A 33mins

Service is covered under FCPA Letter Directive dated 01 February 2008 with subject: Statement of Last Payment (SLP).

43. Issuance of Discipline, Law and Order Clearance Certificate The DLOCC was created by the higher Headquarters as a tool for verification to determine whether a PA personnel either has a non-pending/pending or resolved cases. The DLO Clearance Certificate is issued for the application of loans, promotion, schooling, leave spent abroad and retirements benefit claims. Said clearance is valid for one (1) month for loan and six (6) months for other purposes.

Office or Division: DLO Section, Admin Branch,OAA



Who may avail: Active Military Personnel and Civilian Human Resource


Letter Request Unit/Office

Office Certification of Non-Pending Case or DLO Clearance

Unit/Office

OESPA Clearance Unit/Office


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

113

1. Submit the

required document

to the Duty

Enlisted

Personnel/Admin

NCO at the OAA

lobby.

Receive the letter

request, validate and

process the data (2

hours)

None

2 hours

Admin NCO,

Admin Branch,

OAA

For signature of Army

Adjutant

(4 hours)

None

4 hours

Army Adjutant,

OAA

Release

2.Sign in the

Customer Log

Book at OAA

lobby.

1. Certificate shall

be released by

the duty EP at

the OAA lobby

None

None

Duty EP/ Admin

NCO, Admin

Branch, OAA

TOTAL: None 6 hours

44. Issuance of General Orders (GO), Special Orders (SO), Letter Orders (LO),

SOP and Directives issued by HPA and available GHQ Orders

GO, SO, LO, policies and directives are documents issued for the benefit of the

units/offices and personnel of the Philippine Army. GO/SO/LO are issued to reflect

awards, longevity pay, designation, reassignment, promotion, appointment,

commutation, retirement, allowances, detail/termination, travel confirmation of all PA

personnel. While policies and directives, to include SOPs and circulars, are issued to

coordinate and conform with the guidelines set forth by the Higher Headquarters and

authorities.

Office or Division: Publication & Distribution Branch, OAA



Who may avail: Active Military Personnel and Civilian Human

Resource,reservists and legal dependents


Letter Request/Requests form Unit/Office, PDBranch, OAA

Military/valid ID Unit/Office

Authority of order Unit/Office

114


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

required document

to the Duty

Enlisted

Personnel/Processi

ng NCO at the

Publication Branch

window

Receive the requests:

present military valid

ID/claim stub

(5 mins)

None

5 mins

Duty EP,

Publication

Branch, OAA

Verification of order

(5 mins)

None

5 mins

Duty EP,

Publication

Branch, OAA

Release


45 Issuance of Notice of Transfer of Allocation 45.1 Issuance of Transfer of Allocation (BCDA Fund)

Office or Division: Journal & Miscellaneous Branch Classification: Simple

Type of Transaction: G2G – Government to Government Who may avail: Finance Center Philippine Army (FCPA), Finance Service Filed

Offices (FSFOs), Field Accounting Units (FAUs), Requesting Unit / Philippine Army Major Units (PAMUs)


1. Request of cash requirements for the period.

Requesting Unit / Philippine Army Major Units (PAMUs)

2. Request for particular claim with supporting documents.

Requesting Unit / Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.Receive, log-in and verify requirements

None 5 minutes Journal &


2. Process and print the NTA.



3. Review and sign the NTA.


115

4. Record and forward the NTA to Land Bank of the Philippines.



Total: 35 minute

s

45.2 Issuance of Notice of Transfer of Allocation (Regular Fund)

Office or Division: Bookkeeping


Who may avail: Finance Center Philippine Army (FCPA), Finance Service Filed Offices (FSFOs), Field Accounting Units (FAUs), Requesting Unit / Philippine Army Major Units (PAMUs)


1. Request of cash requirements for

the period.

Requesting Unit / Philippine Army Major Unit(PAMU)

2. Request for particular claim with

supporting documents.

Requesting Unit / Philippine Army Major Unit(PAMU)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 5 minutes

Bookkeeping Branch


None 5 minutes

Bookkeeping Branch


None 5 minutes

Chief Accountant

4. Record and forward the NTA to Land Bank of the Philippines

None 20 minutes

Bookkeeping Branch

Total: 35 minutes

116

45.3 Issuance of Notice of Transfer of Cash Allocation (Inter-Agency Transferred Fund)

Office or Division: Journal & Miscellaneous Branch




1. Notice of Advice of Cash Transfer from the Source Agency

Source Agency


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 5 minutes

Journal &



None 5 minutes

Journal &




4.1Record and forward the NTA to Land Bank Of Philippines or; 4.2 Prepare Disbursement Voucher in favor of concerned FSFOs.

None 20 minutes

Journal & Miscellaneous

Branch

Total: 35 minutes

45.4 Issuance of Notice of Transfer of Cash Allocation (Trust Fund)

Office or Division: Journal & Miscellaneous Branch





1. Request of cash

requirements for the period. Requesting Unit / Philippine Army Major Unit(PAMU)

117

2. Request for particular claim

with supporting documents. Requesting Unit / Philippine Army Major Unit(PAMU)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

5 minutes

Journal &



None

5 minutes

Journal &




Accountant

4. Record and forward the NTA to Land Bank of Philippines.

None 20 minutes

Journal & Miscellaneous

Branch

Total: 35 minutes

46. Issuance of OACESPA Clearance The OACESPA Clearance is issued to any Philippine Army personnel as a form of certification that he does not have any pending complaints or cases in relation to domestic issues, RA 6713, RA 3019, RA 1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code Title Seven in relation to AW 94 and 95, and that he is not deficient in the 10-year submission of SALN

Office or Division:

OACESPA




Who may avail:

All PA Personnel or their authorized representative for the following purposes: promotion, confirmation, schooling, lengthening of active service, Expiration of Term of Enlistment (ETE), Extension of Term of Active Duty (ETAD), Security of Tenure (SOT), separation, retirement, and other legal purposes (except loan applications).


WHERE TO SECURE

1. Letter Request duly endorsed by Unit Commander/Chief of Office or his authorized representative (1 original copy)

Admin Branch/Division of the client’s office or unit of assignment

118

2. Certification signed by Chief, OESPA PAMU that the personnel is not deficient in filing his/her SALN for the last ten (10) years. (1 original copy)

OESPA Office of the Philippine Army Major Unit (PAMU) where the client is assigned

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Client or his duly authorized representative submits the requirements for OACESPA Clearance to the Admin Branch

1. The Admin personnel receives the letter request and checks the completeness of the required supporting documents. 1.1 If there are lacking document/s, the requesting party is immediately informed to complete the requirements

None

Five (5) Minutes

Admin

Assistant I OACESPA

2. Client or his duly authorized representative receives the stamped duplicate of the letter request

2. If the requirements are complete, a duplicate copy of the letter request will be stamped with the OACESPA seal. 2.1 An identification number will be assigned to the request. 2.2 The duplicate copy will be given to the client.

None

Five (5) Minutes

Admin

Assistant I OACESPA

3. Client or his duly authorized representative logs-in at the OACESPA logbook the time and date of request, contact number, and other details

3. Admin Branch ensures that the client or his duly authorized representative has logged-in the time and date of request, contact number, and other details

None

Five (5) Minutes

Admin

Assistant I

OACESPA)

4. The receiver (Admin Branch) logs in the letter request 4.1 Admin Branch provides the IIB and

None

Five (5) Minutes

Admin

Assistant I OACESPA

119

PAB a photocopy of the request for their evaluation

5. IIB and PAB returns to Admin Branch the result of their findings/evaluation. The IIB will focus on finding out whether the requesting party has a pending complaint/case in relation to domestic issues, RA 6713, RA 3019, RA 1379, RA 8353, and Revised Penal Code Title Seven in relation to AW 94 and 95, while the PAB will focus if the requesting party is compliant in the 10-year submission of SALN

None

Two (2) Days

and six (6) hours

Investigation

NCO OACESPA

and

Admin Aide OACESPA

6. If there are no impediments/lacking requirements, Admin Branch prints the draft of the clearance and facilitate its routing to EX-O for notation, then to Deputy ACESPA for signature. 6.1 If there are impediments or lacking requirements found by IIB and PAB, the requesting party will be informed immediately by Admin Branch in order for the requesting party settle the impediments and/or lacking requirements.

None

Ten (10) Minutes

SALN Analysis

NCO OACESPA

120

7. Upon signature, the certificate will be returned to Admin Branch for release of the clearance

None

Five (5) Minutes

SALN Analysis

NCO

OACESPA

4. Client or his duly authorized representative claims the OACESPA clearance, logs-out in the OACESPA logbook the time and date of completion of the request (based on the time and date when the client was informed that the clearance is already available for pick-up), and fills-out the feedback/survey complaint

8. Admin Branch to inform the requesting party (through text, phone call, or email) for the claiming of OACESPA Clearance)

None

Ten (10) Minutes

SALN Analysis

NCO OACESPA

TOTAL: None Two (2) Days, 6 Hours, and 45 Minutes

121

47. Issuance of OAPM Clearance The OAPM Clearance is issued upon request of any Philippine Army personnel as a form of certification that he does not have any pending or ongoing administrative case. Office or Division: OAPM


Who may avail:

All PA Personnel or their authorized representative for the following purposes: reassignment, promotion, schooling, Expiration of Term of Enlistment (ETE), Extension of Term of Active Duty (ETAD), Security of Tenure (SOT), separation, retirement, and other legal purposes (include loan applications).


WHERE TO SECURE

Letter Request duly endorsed by Unit Commander/Chief of Office or his authorized representative (1 original copy)


CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Client or his duly authorized representative submits the requirements for OAPM Clearance to the Admin Branch.

The Admin personnel receives the letter request and verify to OAPM database.

None

Fifteen (15)

minutes

Duty Admin


The admin NCO will forward the request to record NCO for verification in OAPM data base.

None

Admin

NCO/Record NCO

122

3. Client or his duly authorized representative will wait until the release of clearance.

The record NCO will prepare the clearance and forward to the authorized signatory. Three (3) authorized signatories for the rank of MAJ down and two (2) for the rank of LTC up.

None

1 day

Record NCO/

Executive Officer/ APM

4. Client or his duly authorized representative claims the OAPM clearance and, logs-out in the OAPM logbook the time and date of completion of the request, and fills-out the feedback/survey complaint

The duty EP/ Admin Branch will release the OAPM clearance and facilitate completion of survey/feedback form.

None

Duty EP/ Admin

Branch

TOTAL: None 1 day and 15 minutes

123

48. Issuance of PA Accountability Clearance

All military and civilian personnel or authorized representatives who are applying for Retirement, Complete Disability Discharge (CDD), Reversion, Separation, Promotion, Schooling, Extension of Tour of Active Duty (ETAD), Travel Abroad, Security of Tenure (SOT), Expiration of Term of Enlistment (ETE), Schooling Abroad, Transfer or Reassignment, Disbursing Officer, Special Disbursing Officer, Application for Bond, Confirmation of Rank, and any other legal purposes.

Office or Division: Administrative Branch Classification: Simple



Who may avail: Philippine Army Personnel


For Retirement, CDD, Reversion, and Separation

1. Letter Order OG1 , PA

2. Statement of Last Payment (SLP) Finance Center Philippine Army (FCPA)

3. FPAO Clearance Field Property Accountability Office (FPAO)

4. NAF, HHSG, PA Clearance NAF, HHSG, PA

5. Housing Board Clearance Army Housing Board PA

6. APAO, PA Clearance Army Property Accountability Office (APAO)

7. Field Accounting Unit (FAU) Clearance Field Accounting Unit (FAU)

8. Unit/Command Clearance Philippine Army Major Units (PAMUs)

For Promotion, SOT, EO-79, Travel, Schooling, DO, SDO, Bond, Confirmation of Rank, and Other Legal Purpose

1. Letter request duly endorsed by Unit Commander/Chief of Office

Requesting Unit/Philippine Army Major Units (PAMUs)

2. APAO Clearance Army Property Accountability Office (APAO)

3. Field Accounting Unit (FAU) Clearance Field Accounting Unit (FAU)


PROCESSING TIME

PERSON

RESPONSIBLE

1.Submit the required documents

1. Receive/ log-in/process and print clearance

None

6 minutes

Administ

rative Branch

2. Verify accountability/ review and sign the clearance

None

10 minutes

Administ

rative Branch

3. Log-out and issue the clearance

None

2 minutes

124

Administrative

Branch

Total 18 minutes

49. Issuance of Property Clearance Military personnel and CivHR for promotion and retirement shall accomplish a Property Clearance, as well as those who are processing their claims and who are going to travel abroad in order to identify their existing accountabilities if there’s any. Office or Division: APAO


Who may avail: Military personnel and CivHR of Philippine Army


1. Letter Request (2 copies) Unit assignment of the client

2. FPAO Clearance Concerned Field Property Accountability Office

3. PAO GS Clearance (for Military Personnel only)

Property Accountability Office, General Support

4. List of Accountabilities Accountability Branch, APAO


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the Letter Request in 2 copies together with the other documents required

1. The Receiving Clerk will forward the pertinent documents to the Verification Officer/ NCO in charge for the verification of accountabilities.

None

25 minutes

Verification Officer/ NCO

2. The Clearance NCO will prepare the clearance upon receipt of the documents and details needed from the Verification NCO.

None

30 Minutes

Clearance NCO

3. The Chief APAO will sign the clearance

None

10 Minutes

Chief APAO

4. The client must present the receiving copy of the Letter Request in claiming the

4. The Receiving Clerk will release the property clearance to the requesting personnel and have him/ her sign in the releasing logbook

None

5 minutes

Receiving Clerk/

Admin NCO

125

Property Clearance

TOTAL: None 1 hour and 10 minutes

50. Issuance of Statement of service, Leave Records and Certificate of Complete Records (For Active Military Personnel) SOS is a document which provides detailed employment records of military personnel. This is issued for specific purposes such as, promotion, reenlistment, ETAD/CAD, leave to be spent abroad, loan for the active military personnel and benefit claim for retired, separated, retired/separated with Complete Disability Discharged, discharged, deceased, and Killed/Wounded-In-Action (KIA/WIA). Office or Division: Records Branch,OAA



Who may avail: Active/Inactiive Military Personnel


Personnel Action Form Unit Assignment/Office Post Card Size Picture of applicant Unit Assignment/Office Latest Family Picture Claimant Statement of Service/Leave Record from Unit Unit Assignment/Office Appointment Order (Officer) Unit Assignment/Office Call to Military Training Order (EP) Unit Assignment/Office CAD Order and SOT Order (Officer) Unit Assignment/Office Original Enlistment Order and Two Latest Reenlistment Order (EP)

Unit Assignment/Office

All promotion Orders Unit Assignment/Office Amendment Order (if any) Unit Assignment/Office Birth Certificate (PSA) PSA Birth Certificate of Spouse and Children (PSA) PSA Marriage Contract of Spouse or Parents (if single)

PSA

Duly accomplished Personal History Statement (PHS)


Awards/Decorations Unit Assignment/Office Medical/Dental Records Unit Assignment/Office Additional Requirements for Retirement a. Statement of Last Payment b. Post Card Size Picture of Spouse

a. Unit Assignment/Office b. claimant

Additional Requirements, if with Civilian Service

a. Confirmation from HPA

b. Appointment Order

c. Service Records


Additional Requirements for Retirement/Separation with CDD


126

a. Confirmation Order of CDD from HPA

b. CDD worksheet from AFPMC

c. CDD Order from AFPMC

CLIENT STEPS Unit/Office FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

required document

to the Duty

Enlisted

Personnel/Admin

NCO at the

Records Branch.

Unit/Office

None

Duty on desk

/Processing

NCO/C, Rec

Branch/AA

Process the

SOS/Leave Records/

Certification for

Reenlistment/ (2 days)

None

2 days Duty on desk

/Processing

NCO/C, Rec

Branch/AA

For signature of C,

Records Branch/Army

Adjutant (1 day)

1 day Chief Records

Branch/Army

Adjutant

2.Sign in the

Cutomer Log Book

at the OAA lobby

Release

TOTAL: None 3 days

51. Liquidation of Cash Advance 5.1 Liquidation of Cash Advance - Foreign Travel




1. Pre-Audited Liquidation Report Philippine Army Major Unit (PAMUs)

2. Copy of DV Cash Advance Philippine Army Major Unit (PAMUs)

3. Copy of Check/ADA Philippine Army Major Unit (PAMUs)

4. Copy of Travel Authority from DND Department of National Defense Website

5.Itinerary of Travel Philippine Army Major Unit(PAMUs)

127

6.Canvass made from 3 Travel Agencies Seller/ Service Provider

7.Certificate of Travel Completed Philippine Army Major Unit (PAMUs)

8.Certificate of Appearance/Completion/Diploma

Philippine Army Major Unit (PAMUs)

9.DAFA – if required to make entry & exit per T/A

Travel Destination

10.Forex Rate Reference at the Time of Actual Travel

Philippine Central Bank Website

11.UNDP Rate at the Time of Actual Travel

United Nations Development Programme (UNDP) Website

12.Boarding Pass (when applicable) Seller/ Service Provider

13.Used Ticket Seller/ Service Provider

14.Receipt/OR of Travel Insurance Seller/ Service Provider

15.Copy of Passport with stamp "Exit" and "Entry"


16.After Travel Report - For Head of Delegation/Team Leader



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E


1. Receive Pre-Audited Liquidation Report/ Report of Disbursement and supporting documents, log-in and assign control number.

None

8 minutes

Administrative Branch

2. Process & review the supporting documents for its completeness and correctness, check the validity of the transactions.

None

8 minutes


3. Prepares Journal Entry Voucher (JEV).

None

10 minutes

Bookkeeping

Branch

4. Final review, approval and sign-in the JEV.

None

3 minutes

Chief

Accountant

5. Transmit JEV to COA.

None 20 minutes Bookkeeping

Branch

Total: 49 minutes

128

51.2 Liquidation of Cash Advance- Local




1. Pre-Audited Liquidation Report Philippine Army Major Units (PAMUs)

2. Copy of DV Cash Advance Philippine Army Major Units (PAMUs)

3. Copy of Check/ADA Philippine Army Major Units (PAMUs)

4. Copy of Travel Order Philippine Army Major Units (PAMUs)

5. Duly Approved Itinerary of Travel Philippine Army Major Units (PAMUs)

6.Certificate of Travel Completed Philippine Army Major Units (PAMUs)

7.Certificate of Appearance/Completion/Diploma

Office/ Travel Destination

8.Used Ticket (if applicable) Service Provider

9.Boarding Pass (if applicable) Service Provider

10.Terminal Fee (if applicable) Service Provider

11.After Travel Report Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

8 minutes



None

8 minutes



None

10 minutes

Bookkeeping Branch


None

3 minutes

Chief Accountant


None

20 minutes

Bookkeeping Branch

129

Total:

49 minutes

51.3 Liquidation of Cash Advance – MOOE

Office or Division: Administrative Branch


Who may avail: Philippine Army Major Units (PAMUs) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Pre-Audited Liquidation report Philippine Army Major Units (PAMUs)

2. Pre-Audited Report of Cash Disbursement (RCD)


3. Copy of DV Cash Advance Philippine Army Major Units (PAMUs)

4. Copy of Check/ADA Philippine Army Major Units (PAMUs)

5. Copy of Obligation Request & Status Philippine Army Major Units (PAMUs)

6. Copy of Justification of Cash Advance Philippine Army Major Units (PAMUs)

7. Copy of Detailed POE Philippine Army Major Units (PAMUs)

8. Requisition and Issue Slip (NIS) Philippine Army Major Units (PAMUs)

9. Purchase Request (PR) Philippine Army Major Units (PAMUs)

10. Canvass from at least 3 suppliers (for receipts P1,000.00 and above)


11.Abstract of Canvass Philippine Army Major Units (PAMUs)

12Receipts (OR, Sales Invoice w/ Proof of Payment)


13.Abstract of Over the Counter Purchase (OCP)


14.Certification - Authenticity of Receipt Philippine Army Major Units (PAMUs)

15.Justification of over OCP limit of P15,000 per receipt (if any)


16.Inspection and Acceptance Report (IAR) Philippine Army Major Units (PAMUs)

17.Notice of Delivery Received by COA Philippine Army Major Units (PAMUs)

18.Requisition and Issue Slip (ISSUED) Property Accountability Office

19.Report of Supplies and Materials Issued (RSMI)

Property Accountability Office


1.Pre-Repair Inspection Report, certified by Unit Property Officer


(for R&M of all PPE/semi-expendables) with PICTURE

1.Material Requirement List (for Vehicles, Machineries, ICT & others)


2.Bill of Materials and Cost Estimate (for buildings and other structures)


3.Post-Repair Inspection Report, certified by Unit Property Officer


FOR R&M OF ALL PPE/SEMI-EXPENDABLES WITH PICTURE

1.Waste Material Report Army Property Accountability Office

130


1.Training Directive Philippine Army Major Units (PAMUs)

2.After Training Report Philippine Army Major Units (PAMUs)

3.List of Attendees/Participants Philippine Army Major Units (PAMUs)

FOR PREPAID CELL CARDS

1.Distribution List Philippine Army Major Units (PAMUs)

FOR REPRESENTATION EXPENSES

1.DF/Conference Notice/Activity Schedule/Programs


2.Contract of Service Philippine Army Major Units (PAMUs)

3.List of Attendees/Participants Philippine Army Major Units (PAMUs)

4.PhilGEPS Registration PhilGEPS Website

FOR SEMI-EXPENDABLES/PPE

1.Inventory Custodian Slip (ICS) Philippine Army Major Unit(PAMU)


PROCESSING TIME

PERSON RESPONSIBL

E



None

10 minutes



None

10 minutes



None

15 minutes

Bookkeeping Branch


None

5 minutes

Chief Accountant


None 20 minutes Bookkeeping Branch

Total: 1 hour

131

52. Medal of Valor Awardees Processing of Claims for Valor Awardees.



Type of Transaction: Claims for Valor Awardee

Who may avail: PA Valor Awardees


1. Valor Order GHQ

2. Marriage Contract (PSA) / Birth Certificate (PSA)

PSA

3. Legal Beneficiary (JAGO) JAGO, PA

4. Dependents ID Individual Concerned

5. Photocopy of ATM Individual Concerned

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE


1. Received Documentary Requirements


Collateral Clerk

2. Preparation of DV’s N/A 5mins Fractional/

Collateral Clerk


N/A

3mins Chief, FRB

4. Forward to C, Admin for signature


Collateral Clerk



Collateral Clerk

TOTAL: N/A 46mins

Service is covered under Republic Act 9049 dated 20 March 2001 with Subject: An Act Granting Monthly Gratuity and Privileges to an Awardee of the Medal of Valor, Providing Funds therefore, and for the other purposes.

53. Official Receipt (OR) of all Remittances, White Payslip and Income Tax Return (ITR).

Issuance of OR’s (HDMF, RSBS, GSIS, MBAI SGTI and FI’s), White Payslip and

Income Tax Return (ITR) of PA Personnel.



Type of Transaction: Issuance of Official Receipt, White Payslip and ITR

Who may avail: PA Personnel


1. Letter Request Concerned Unit

132

2. Authorization Letter/Photocopy of Military ID with signature & contact number

Concerned Personnel


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Receive and Check Authenticity of documents

N/A

5mins

Receiving Clerk

1.2 Printing of Official Receipt/White Payslip/ITR

N/A 30mins

Records NCO

1.3 Approval/Signature of Chief, FRB

N/A

5mins Chief FRB

2. Receive of document/s

2.1 Releasing of OR/ White Payslip/ ITR

N/A 3mins Records NCO

TOTAL: N/A 43mins


The Out Patient Service caters the following: Adult Medicine, Pediatrics, Surgery, Obstetrics-Gynecology, Ophthalmology & Ear Nose Throat, Hypertension Clinic, Diabetic Clinic, Fracture Clinic, Dermatology Clinic, Hematology Clinic, Urology Clinic, Gastro-Intestinal Clinic, TB DOTS Clinic and Pharmacy.







Military ID

Dependents ID




PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint


None

Ten (10) minutes

RN/NA

2. Consultation

None

Ten (10) minutes


Consultant


None

4. Treatment

a. Nebulization

None

45 minutes

133

b. Immunization c. Injection

Diagnostic Request

Five (5) minutes



Ten (10) Minutes




Medicines

a. Pharmacy b. TB DOTS Clinic

None

Ten (10) Minutes


TB DOTS Personnel

55. Payment of Bonus, Incentive, Cash Gift (Active)

This procedure is being enforced by a directive from OG1 PA. EDPB process the payroll that serves as attachment to the request of fund to OG1, PA subsequently to OAFM.



Type of Transaction: Bonus, Incentive, Cash Gift (Active)



1. Directive from OG1 OTB

2. Bonus Payroll EDPBr

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

a. Send Directive to Chief OTB

N/A

20mins OG1,PA

b. Issue Memo signed by Director FCPA to EDPB

1day OTB

c. Printing of Payroll 3hours EDP Personnel

d. Request for Fund 1day Budget Br, OG1, PA

e. Fund Release 5days Concerned Pers

f. Preparation of DV’s 1day Concerned Pers

g. Processing of DV 1day Processing Clerk

h. Funding 1day Fiscal Clerk “PS” Funds (Active)

i. Journalizing & Indexing 3days Concerned

j. Pre-Audit 1day Chief, Pre-Audit,

MFO, PA

k. Issuance of Individual Checks/LDDAP- ADA

1day Bookkeeper “PS”

Funds

134

l. Transfer of Pay to Individual ATM Accounts thru FINDES

5mins Payroll System and

Design Administrator,

TOTAL: N/A

15days & 3 hours 25mins

56. Payment of Financial Claims Thru Checks (MOOE & PS CLAIMS) Payment of all Active & Retired Philippine Army Personnel, Dependents and Suppliers.



Type of Transaction: Payment of Financial Claims Thru Checks (MOOE & PS Claims

Who may avail: All Active and Retired PA Personnel and Suppliers


1. Update their individual account Individual Concern

2. Update their Memorandum of Agreement (MOA)

FI’s and Suppliers

3. Update their issued official receipt Concern Unit/Suppliers


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Disbursement Voucher

1.2 Receive/Review DV and encode logbook

N/A

1min Receiving Clerk

1.2 Prepare MDS checks and ACIC

1mins Bookkeeper

1.3 Verify entry on checks and ACIC

5mins Abstract/Liaison

Clerk

1.4 Sign the Checks (PAMU Cmdr & C,DRB)

60mins PAMU Cmdr &

C,DRB

1.5 Submit the ACIC to LBP.

30mins Liaison Clerk

2. Receive Check 2.1 Release the check and log sign to the receiving logbook

N/A 2mins Releasing Clerk

TOTAL: 1hr 40mins

135

57. Payment of Financial Claims Thru LDDAP-ADA (MOOE & PS CLAIMS) Payment of all Active & Retired Philippine Army Personnel, Dependents and Suppliers.



Type of Transaction: Payment of Financial Claims thru LDDAP ADA (MOOE & PS claims



1. Update their individual account

Individual Concern

2. Update their Memorandum of Agreement (MOA)

FI’s and Suppliers

3. Update their issued official receipt Concern Unit/Suppliers


PROCESSING TIME

PERSON RESPONSIBLE

Submit Disbursement Voucher

1. Receive/Review DV and encode logbook

N/A


2. Prepare and encode thru IDS all payment for LDDAP-ADA.

25mins Abstract NCO

3. Verified and counter check the entry of LDDAP-ADA

10mins Branch NCO

4. Sign the LDDAP-ADA (FCPA & ASPA)

25mins Authorized

signatory (FCPA & ASPA)

5. Submit to LBP (Credit to Individual Account)


TOTAL: 1hr 31mins

136

58. Payment of Pay and Allowances of Army Personnel (ACTIVE) This procedure covers all reports indicated in the Unit’s Report of Changes and Report of Correction which corrects and add changes in the printed payroll of the month including attachment necessary to certify correctness/validity of the transactions to be edited in the Payroll

Office or Division:

FCPA

Classification: Highly Technical Transaction


Payment of Pay and Allowances of Army Personnel (ACTIVE)



Monthly Report of Changes (MRC) FSFOs

Report of Corrections (ROC) FSFOs

Payroll Data Summary EDPB

Orders (LP /Promotion/ETE etc.) PAMUs/OAA

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Field Units Send MRC to FSFO Signed by Unit Cmdr, DO, Fn Sgts

1.1 FSFO Consolidates MRC Transmits to EDP FCPA

N/A

1day Field Units

1.2 MRC Dispatch to EDPB

1-2days Opns Sec,FSFO

1.3 Receives MRC from Finance Service Field Office (FSFO)

2mins Data Encoders,

EDPB

1.4 Updates Payroll (Encoding)

N/A

5days Data Encoders,

EDPB

2. Financial Institutions hand carries the billing file to be received by Billing NCO

2.1 Receives Billing From Financial Institutions

5mins Payroll Data

Administrator, EDPB

a. Process Payroll (Computer Generated) 1day

Payroll Data Administrator,

EDPB

b. Prints Payroll including Allied Documents

3-4days EDP Pers

c. Sends to FSFO 1-2days EDP Pers

3 .Field Units Send ROC to FSFO

3.1 Receives the Final Correction of the Payroll from FSFO thru ROC

3mins Data Encoders,

EDPB

3.2 Effect necessary corrections (encoding ROC)

4hours Data Encoders,

EDPB

3.3 Process, Prints & sign Pay Data Summary

1day Payroll Data Administrator

137

Signed by Unit Cmdr, DO, Fn Sgts

Branch Chief and Branch NCO

3.4 Forwards Final Payroll and Data Summary to MFB / FRB

10mins Branch Chief

EDPB

a. Request for Funding 1day Fiscal Clerk “PS” Funds (Retirees)

b. Release of Funds 5days Concerned Offices

c. Processing and Indexing of Payroll

30mins Processing Clerk

“PS” Funds

d. Funding Preparation / Signing of “Box B” of Obligation Request

1hour Fiscal Clerk “PS” Funds (Retirees)

e. Signing of “Box A” of Obligation Request

1hour Director, FCPA

f. Journalization & Recording

3days ASPA Pers

g. Pre-Audit 1day Chief, Pre-Audit,

MFO, PA

h. Issuance of Check 1day

Bookkeeper “PS” Funds

i. Deposit of Check to Land Bank

1day DRB Personnel

j. Transfer of Pay to Individual ATM Accounts thru FINDES

5mins

Payroll System and Design

Administrator, EDPB

TOTAL: N/A

25 Days & 55 mins of

preceding month

Manual of Procedures Document No: FCPA-QP-EDP-001 Title: Payroll Process

59. Payment to Contract of Service Workers



Type of Transaction: G2C – Government to Citizen Who may avail: Job-Contract Personnel










138









FEES TO BE PAID

PROCESSING TIME

PERSON RESPONS

IBLE



None 8 minutes

Disbursement Branch /Journal & Miscellaneous Branch


None 8 minutes

Disbursement Branch

/Journal &Miscellan

eous Branch


None 10 minutes




Accountant

5. Log-out the DV.

None 2 minutes Disbursement Branch

139



Total: 51 minutes

60. Physical Medical Examination Service

Physical Medical Examination Service caters comprehensive physical examination to applicants of Officer Candidate Course, Technical and Administrative Service, Officer Probationary Course, Probationary Officer Training Course and Candidate Soldier Course. Office or Division: AGH, HHSG, PA




1. Request for PME Units/Offices

2. Request for PME Requesting units

3.2x2 Picture Authorized Agencies


PROCESSING TIME

PERSON RESPONSIBLE

1. Request for Physical Medical Examination

1. Pre-Registration, Verification of availability of fund and supplies, Approval of Request by CO, AGH

None

Half day to 1

day

C, Admin

Division, C, MFO, C, Logistics, CO

2. Registration, present ID and submit 2x2 picture

2. Issuance of Checklist Form

None 10 minutes

PME Section

Personnel

3. Proceed to Physical Medical Examination

3. Conduct of PME:

Ophthalmology

ENT

Dental

Initial GPE

Neuro-Psychiatry

Laboratory

X-ray

ECG

Final GPE

None

15 minutes 5 minutes 20 minutes 20 minutes

3 days 15 minutes 20 minutes 15 minutes 20 minutes

Medical Officer, Ophtha & ENT

Personnel, Dental Personnel, NP

Personnel, Laboratory

Personnel, Xray Personnel, ECG

Personnel

140

4.Consolidation and Validation of Results

None 2-3 days PME Section Personnel

5. Encoding of Results None 30 minutes PME Section Personnel

6.Signature and Concurrence of Results by the Medical Dental Board Members

None

1 to 2 days

PME Section Personnel,

Medical Dental Board Members

5. Issuance of PME Result

None 5 minutes PME Section Personnel

61. Processing of Awards and Decorations Process request for awards and decorations of PA Personnel by checking the completeness, correctness, appropriateness and authenticity of documents before endorsing to the Philippine Army Awards and Decorations board for deliberation. Approved Major Awards will be processed further for the endorsement of CG,PA to the AFP Awards and Decorations board, while approved minor awards will be processes for the issuance of orders in the Office of the Army Adjutant.




Who may avail: All active PA Personnel recommended by their unit commanders for valuable achievement, exemplary performance of duty and excellent services rendered



Unit Office

2. Proposed Citation APMC PA

3. Other supporting documents (After Battle Report)

Personnel Itself


PROCESSING TIME

PERSON RESPONSIBLE




Request the PA Awards and decorations board to convene for deliberation


If approved by the board, Director APMC

None 2 days

141

endorses board resolution to OG1, PA

Receives the approved board resolution for awards and decorations


Prepares and submit the request for issuance of orders

None 1 day Mowel Branch

Monitoring None


Service is covered under AFP G131-05 Awards and Decorations Handbook dtd 26 June 2014

62. Processing of Financial Claims 62.1 Clothing Allowance for Civilian HRs



Who may avail: Philippine Army - Civilian Human Resource Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE





3.Payroll (if applicable) Philippine Army Major Units (PAMUs) 4.Certified true copy of approved appointment of new employee



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive DV/payroll, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.

None

8 minutes

Disbursement Branch

142

2. Post/Record obligation to Index of Payments, journalize and review the DV/Payroll.

None

8 minutes

Bookkeeping Branch


None

5 minutes

Bookkeeping Branch


None

3 minutes

Chief Accountant



None

20 minutes

Disbursement Branch

Total: 46 minutes

62.2 Combat Pay



Who may avail: Philippine Army Uniformed Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE





3.Combat Pay order Office of the Army Adjutant (OAA)

4.Assignment Order Philippine Army Major Units (PAMUs)

5.Payslip/Pay Data Card Finance Center Philippine Army (FCPA)

6.Certificate of Non-payment Finance Center Philippine Army (FCPA)

143


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSI

BLE



None

8 minutes

Disbursement Branch




None 5 minutes

Bookkeepin

g Branch

4. Final review, approval and sign-in the DV/Payroll.

None

3 minutes

Chief Accountant

5. Log-out the DV/Payroll.


6. Transmit DV/Payroll to PAMU for approval of

None

20 minutes

Disbursement Branch

144

payment and pre-audit.

Total:

46 minutes

62.3 Commutation of Unused Leave








3.Order of Retirement Office of the Army Adjutant (OAA)

4.Commutation Order Office of the Army Adjutant (OAA)

5.Leave/Furlough Records (Original) Office of the Army Adjutant (OAA)

6.Statement of Last Payment Finance Center Philippine Army (FCPA)

7.Service Record Finance Center Philippine Army (FCPA)

8.Command Clearance (Money & Property Accountability)

Office of the Army Adjutant (OAA)

9.Three (3) Photocopy of Land Bank Account

Retired Military Personnel

10.Authorization to deduct for overpayment of Pay &Allows (when applicable)

Retired Military Personnel

11.Certification as to outstanding PAFCIPIC or ACDI Loan (when applicable)

Financial Institutions

12.Deed of Assignment/Authorization to deduct existing Pro-Fund Loan (when applicable)

Financial Institutions

13.For Deceased Military Personnel - Decree of Final Distribution

Office of the Army Judge Advocate (OAJA)


PROCESSING TIME

PERSON RESPONSI

BLE



None

10 minutes

Disbursement Branch/

Journal &Miscellaneous Branch

145


None

10 minutes




None

15 minutes




None

5 minutes

Chief

Accountant 5. Log-out the DV None 2 minutes Disburseme

nt Branch


None

20minutes



62.4 Flying Duty Pay



Who may avail: Philippine Army Uniformed Personnel 2CHECKLIST OF REQUIREMENTS WHERE TO SECURE





3.Flying duty pay order Office of the Army Adjutant (OAA)

4.Flying manifest Philippine Army Major Units (PAMUs)

5.Pay slip/Pay Data Card Finance Center Philippine Army (FCPA)

6.Certificate of non-payment Finance Center Philippine Army (FCPA)


PROCESSING TIME

PERSON RESPONSIB

LE


1. Receive DV, log-in and assign

None

8 minutes

146

1.1 Upload Data to FMIS Account.

control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.

Disbursement Branch


None

8 minutes

Disbursement Branch


None

5 minutes

Bookkeeping Branch


None

3 minutes

Chief Accountant

5. Log-out the DV. None 2 minutes Disbursement

Branch


None

20 minutes

Disbursement Branch

Total: 46 minutes

62.5 Instructors Duty Pay

Office or Division: Disbursement Branch (ASPA) Classification: Simple

Type of Transaction: G2G – Government to Government Who may avail: Philippine Army Uniformed Personnel






3.Instructors Duty Pay (IDP) Order(Confirmed) Philippine Army Major Units (PAMUs)

147

5.Load matrix Philippine Army Major Units (PAMUs)

6.Pay slip/Pay Data Card Finance Center Philippine Army (FCPA

7.After Activity Report/Accomplishment Report Philippine Army Major Units (PAMUs)

8.Certificate of non-payment Finance Center Philippine Army (FCPA)


PROCESSING TIME

PERSON RESPON

SIBLE



None

8 minutes

Disbursement

Branch


None

8 minutes

Disbursement

Branch


None

5 minutes

Bookkeeping

Branch


None

3 minutes

Chief Accounta

nt


None 2 minutes

Disbursement

Branch

6. Transmit DV/Payroll to PAMU for approval of payment and pre-audit.

None

20 minutes

Disbursement

Branch

Total: 46 minutes

148

62.6 MAGNA CARTA for Health Workers



Who may avail: Philippine Army - Civilian Human Resource Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE





3.Certified true copy of approved appointment of new employee


4.Payroll Philippine Army Major Units (PAMUs)

5.Roster of Troops certified by the Admin Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSI

BLE



None

8 minutes

Disbursement Branch


None

8 minutes

Disbursement Branch

3. Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation number

None

5 minutes

Bookkeeping Branch

149

assigned by MFO, assigns cash allocation.


None

3 minutes

Chief Accountant




None

20 minutes

Disbursement Branch

Total: 46 minutes

62.7 Parachutist Duty Pay








3.Parachutist duty pay order Office of the Army Adjutant (OAA)

4.Jump manifest Philippine Army Major Units (PAMUs)

5.Pay slip/Pay Data Card Finance Center Philippine Army (FCPA)

6.Certificate of Non-payment Finance Center Philippine Army (FCPA)


PROCESSING TIME

PERSON RESPONSI

BLE



None

8 minutes

Disbursement Branch

150


None

8 minutes

Disbursement Branch


None

5 minutes

Bookkeeping Branch


None

3 minutes

Chief Accountant



None

20 minutes

Disbursement Branch

Total: 46 minutes

62.8 Payment - Labor and Wages



G2G – Government to Government G2C – Government to Civilian

Who may avail: Job-Contract Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE











151







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

10 minutes

Disbursement Branch /Journal & Miscellaneous

Branch


None

10 minutes

Disbursement

Branch /Journal &Miscellaneous

Branch


None

15 minutes

Disbursement Branch /Journal & Miscellaneous

Branch


None

5 minutes

Chief

Accountant

5. Log-out the DV.

None

2 minutes

Disbursement

Branch

152


None

20 minutes


Total: 1hour 2minutes

62.9 Payment of Medal of Valor








3.Payroll Finance Center, Philippine Army (FCPA)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes

Disbursement Branch


None

8 minutes

Disbursement Branch

153


None 5 minutes

Bookkeeping

Branch


None


5. Log-out the DV.


Branch


None

20 minutes

Disbursement Branch

Total:

46 minute

s

62.10 Payment of Mid-Year/Year-End Bonus



Type of Transaction: G2G – Government to Government Who may avail: PA Uniformed Personnel






3.Payroll/Roster Finance Center, Philippine Army (FCPA)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive DV, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the

None 8 minutes


154

completeness of supporting documents.


None 8 minutes




None 5 minutes





5. Log-out the DV


Branch



Branch

Total: 46 minutes

155

62.11 Payment of Promotion Differential








3.Payslip/Pay Data Card Finance Center, Philippine Army (FCPA)

4.Certificate of Non-Payment Finance Center, Philippine Army (FCPA)

5.Promotion Order Office of the Army Adjutant (OAA)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes

Disbursement Branch


None

8 minutes

Disbursement Branch


None 5 minutes

Bookkeeping

Branch

156


None


5. Log-out the DV.


Branch


None

20 minutes

Disbursement Branch

Total:

46 minutes

62.12 Payment of Reenlistment Clothing Allowance (RCA)








3.Payroll Finance Center, Philippine Army (FCPA)

4.Reenlistment Order Office of the Army Adjutant (OAA)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes


157


None 8 minutes


Branch


None 5 minutes


Branch



Accountant

5. Log-out the DV


Branch



Branch

Total: 46 minutes

62.13 Payment of Performance Based Bonus (PBB) for Active Personnel








3.PBB Order Office of the Army Adjutant (OAA)

4.Payroll/Roster Finance Center, Philippine Army (FCPA)

158


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 8 minutes



None 8 minutes


Branch

3. Check/Verify availability of

funds, validate purpose and

object code per obligation vs.

nature of claim, record obligation

number assigned by

MFO, assigns cash allocation.

None 5 minutes


Branch



Accountant

5. Log-out the DV


Branch



Branch

Total: 46 minutes

159

62.14 PBB for Retired Personnel



Type of Transaction: G2G – Government to Government Who may avail: Retired Philippine Army Personnel




2.Statement of Last Payment Finance Center Philippine Army (FCPA)

3.Special Order/Retirement Order Office of the Army Adjutant (OAA)

4.Certification of Non-Payment Finance Center Philippine Army (FCPA)

5.One (1) Photocopy of ATM Card Retired Uniformed and Non-Uniformed PA Personnel


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

8 minutes

Disbursement Branch


None

8 minutes

Disbursement Branch

160


None

5 minutes

Bookkeeping Branch

4. Final review, approval and sign the DV/Payroll.

None




Branch


None

20 minutes

Disbursement Branch

Total: 46 minutes

62.15 Procurement of Supplies from PSDBM with Amendment of APR



Who may avail: Philippine Army Major Units (PAMUs) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Amended Agency Procurement Request (APR)


2. Delivery Receipt (Pre-Audited) - Partial Supplies (1 Photocopy)


3.Check/ADA (1 Photocopy) Philippine Army Major Units (PAMUs)

4. Disbursement Voucher (1 Photocopy) Philippine Army Major Units (PAMUs)

5. Unit Procurement Request (UPR) (1 Photocopy)


6.Agency Procurement Request (APR) (1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

161


1. Receive APR log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.


Branch

2. Final review, approval and sign-in the APR.


Accountant

3. Log-out the APR.


Branch

4. Transmit APR to PAMU.


Branch

Total: 37 minutes

62.16 Procurement thru PSDBM (Negotiated Procurement 53.5)



Who may avail: Philippine Army Major Units(PAMUs) CHECKLIST OF REQUIREMENTS WHERE TO SECURE







4.Requisition and Issue Slip (RIS) Philippine Army Major Units (PAMUs)

5.Unit Procurement Request (UPR) Philippine Army Major Units (PAMUs)

6.Agency Procurement Request (APR) Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSI

BLE


1. Receive DV log-in and assign control number on the voucher, verify correctness of

None

8 minutes

Disbursement Branch

162

computation and existence of chargeability, and inspect the completeness of supporting documents.

/Journal & Miscellaneous Branch


None

8 minutes



None

10 minutes

Bookkeeping Branch /Journal & Miscellaneous Branch


None

3 minutes

Chief Accountant

5. Log-out the DV.



None

20 minutes

Disbursement Branch

Total: 51 minutes

62.17 Productivity Enhancement Incentive








3.Certificate of non-payment Philippine Army Major Units (PAMUs)

163

4.Unit Payroll of Productivity Enhancement Incentive(PEI)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

10 minutes

Disbursement Branch


None

10 minutes

Disbursement Branch


None

15 minutes

Bookkeeping Branch


None

5 minutes

Chief Accountant

5. Log-out the DV.

None

2 minutes

Disbursement Branch


None

20 minutes


Total:

1hour 2minutes

164

62.18 Reimbursement Hospitalization Expenses








3.Board Resolution Office of the Army Chief Surgeon (OACS)

4.Official Receipt/Statement of Account Hospital/ Place of confinement

5.Medical Certificate Hospital/ Place of confinement

6.Medical Abstract/Summary Hospital/ Place of confinement

7.Spot Report Philippine Army Major Units (PAMUs)

8. Line of Duty (LOD) Report Philippine Army Major Units (PAMUs)

9.Certificate of Bonafide Member Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE



None

8 minutes

Disbursement Branch


None

8 minutes

Disbursement

Branch

3. Check/Verify availability of funds, validate purpose and object code per obligation vs.

None 5 minutes Bookkeeping

Branch

165

nature of claim, record obligation number assigned by MFO, assigns cash allocation.


None

3 minutes Chief

Accountant

5. Log-out the DV.


Branch


None

20 minutes

Disbursement Branch

Total:

46 minutes

62.19 Reimbursement of Local Travel










4.Travel Order (3 photocopies) Philippine Army Major Units (PAMUs)

5.Approved Itinerary of Travel (3 photocopies) Philippine Army Major Units (PAMUs)

6.Certificate of Appearance/Completion/Diploma (3 photocopies)

Host Unit/Office

7.Payroll (when applicable) (3 photocopies) Philippine Army Major Units (PAMUs)

8.Used Ticket (when applicable) (3 photocopies)

Service Provider

9.Boarding Pass (when applicable) (3 photocopies)

Service Provider

10.Terminal Fee (when applicable) Service Provider

11.Certificate of Non-Payment Philippine Army Major Units (PAMUs)

12.Certificate of Travel Completed Philippine Army Major Units (PAMUs)

13. After Travel Report Philippine Army Major Units (PAMUs)


PROCESSING TIME

PERSON RESPONSIBLE

166



None 8 minutes

Disbursement Branch/Journal &



None 8 minutes

Disbursement Branch/Journal &



None 10 minutes

Bookkeeping

Branch/Journal & Miscellaneous

Branch


None

3 minutes

Chief Accountant

5. Log-out the DV.

None

2 minutes

Disbursement

Branch


None

20 minutes

Disbursement Branch

Total:

51 minutes

167

62.20 Subsistence Allowance



Type of Transaction: G2G – Government to Government Who may avail: PA Uniformed Personnel




2.Certificate of non-payment Philippine Army Major Units (PAMUs)

3.Monthly Report of changes /Gains and Losses


4.Roster of troops Philippine Army Major Units (PAMUs)

5.Balancing Summary Philippine Army Major Units (PAMUs)

6.Payroll Philippine Army Major Units (PAMUs)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E



None

10 minutes

Disbursement Branch / Journal & Miscellaneous Branch


None

10 minutes

Disbursement Branch / Journal & Miscellaneous Branch

168


None

10 minutes

Disbursement Branch


None

10 minutes

Bookkeeping Branch

5. Final review, approval and sign the DV.

None

15 minutes

Chief Accountant

6. Log-out the DV.

None

5 minutes

Disbursement Branch


None

20 minutes


Total 1 hour 15 minutes

169

63. Processing of Awards and Decorations Process request for awards and decorations of PA Personnel by checking the completeness, correctness, appropriateness and authenticity of documents before endorsing to the Philippine Army Awards and Decorations board for deliberation. Approved Major Awards will be processed further for the endorsement of CG,PA to the AFP Awards and Decorations board, while approved minor awards will be processes for the issuance of orders in the Office of the Army Adjutant.




Who may avail: All active PA Personnel recommended by their unit commanders for valuable achievement, exemplary performance of duty and excellent services rendered



Unit Office

2. Proposed Citation APMC PA

3. Other supporting documents (After Battle Report)

Personnel Itself


PROCESSING TIME

PERSON RESPONSIBLE




Request the PA Awards and decorations board to convene for deliberation


If approved by the board, Director APMC endorses board resolution to OG1, PA

None 2 days

Receives the approved board resolution for awards and decorations


Prepares and submit the request for issuance of orders

None 1 day Mowel Branch


Service is covered under AFP G131-05 Awards and Decorations Handbook dtd 26 June 2014

170

64. Professional Examinations (PROFEX) Process on administration of Proficiency examination who are applying for Promotion and Reenlistment.





1. Military I.D. Personnel itself

2. Pencil #2 Personnel itself

3. Eraser Personnel itself


PROCESSING TIME

PERSON RESPONSIBLE

Registration

Check the identification & records the MOS of the examinee for numbering of test booklet

None

5 mins

ATO, APMC

Proceed to testing room

-Distribute the test booklets & answer sheets -Assign codes to the answer sheet for the examinees -Conduct orientation/dissemination of the examination procedures

None 30 mins ATO, APMC

Exam Proper Administer the examination

None 2 hrs ATO, APMC

Submit answer sheet to the

proctor

Check the answer through optical reading machine

None 20 mins ATO, APMC

Gets Orders Publish and issue orders

30 mins OAA

TOTAL: None 2 hrs and 55 minutes

Service is covered under HPA SOP Number 2 dated 28 February 2017; Subject Proficiency Examination for Enlisted Personnel

171

65. Promotion of Enlisted Personnel The Promotion board created to deliberate and pass upon all candidates recommended by Unit Promotion Boards for regular promotion to grades E3 up to E7 to include promotion to grade E2 of EP assigned at GHQ/AFPWSSUs/UCs. It also functions as the Review and

Evaluate Board for Grades E3 to E7. Office or Division: APMC




1. Updated SOI Office of the Army Adjutant

2. Declaration of Graduates (Career Course)

Training School

3. Promotional data Unit Office

4. Profex Result Office of the Army Adjutant

5. Latest Permanent Promotion Office of the Army Adjutant

6. Last Three (3) PER Unit Office

7. PFT result SSC, IMCOM PA

8. Medical Certificate (Military Hospital) Military Hospital

9. Clearances (DLO,PA, G2,PA, APAO/PAO




PROCESSING TIME

PERSON RESPONSIBLE

PA Enlisted Personnel

Check completeness of documents; Determine validity of request;


APMC

Prepares the schedule for board

None 3 days Secretary, PA

EPPB “B”

Conduct of board

deliberation None 1 day

Promotion Br, APMC

Send to OG1, PA the approved resolution

None 2 hours Promotion Br,

G1, PA

Monitoring None

Promotion Br, G1, PA

Validates the issued orders from OAA

None 2 days OAA


Service is covered under HPA IGRR dtd 19 May 2015

172

66. Promotion of Officers from O1 to O5 The Different PASBs shall ensure that only the best qualified are promoted in accordance the existing rules, policies, procedures and guidelines governing the promotion in grade of all Officers in the active service of the AFP




Who may avail: All active PA Officer Personnel


1. Updated SOI from IMB (O1-O5) Office of the Information Management Branch

2. Declaration of Graduates (O1 & O3) Training School

3. APE & Medical Certificate from Army C, Surgeon (O1-O5)

Army Chief Surgeon Office

4. Officer Appraisal Report (O1-O5) Unit Office

5. Commanders Evaluation Report (O3-O5)

Unit Office

6. Executive Summary (O3) Unit Office

7. SOT Orders (Reserve Officers) Training School

8. Clearances


PROCESSING TIME

PERSON RESPONSIBLE

Make radio message to all concerned officers re the schedule of interview and documents to be submitted

None 1 day PA Promo Board

“A-D”

Submit pertinent documents to respective Promo Boards “A-D”

Check completeness of documents/ Determine validity of documents

None 15 mins

Registration Facilitate the Registration

None Secretariat

Undergo PFT

Facilitate the conduct of PFT in coordination with SSU

None

Undergo Interview

Interview by Respective Board

None

Board Deliberation None

Approval/Disapproval None Respective

Boards

Submission of Board Deliberation to OJ1, GHQ

None 2 days Promotion Br,

APMC

173

OJ1, GHQ will recommend Board Deliberation to CSAFP

None

DND Notation None DND

OPAMA None OPAMA

OJ1, GHQ recommends issuance of Order to OTAG

None

OJ1

Get Orders Issuance of Order None OTAG TOTAL: None 3 working days

Service is covered under Circular No 3 GHQ AFP dtd 19 Feb 2016 67. Promotion of Reservist Personnel




Who may avail: Reservist Officers


Endorsement from Unit Commander Regional Community Defense Centers

Physical and Medical Examination Result

Military Treatment Facilities

Command Clearance Regional Community Defense Centers Completed the Required Time-In-Grade (TIG)

Regional Community Defense Centers

Computation of TIG with ADT Orders Regional Community Defense Centers Completed the Required ASIG (Active Service in Grade)

Regional Community Defense Centers

Appointment Orders Regional Community Defense Centers Career Courses Personal File


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit Duly Accomplished Application Folder with Complete Requirements to

RCDG/CDC will validate the application and completion of requirements

None 3 weeks Applicant

CDC/RCDG will forward said application for promotion to ARESCOM

None 1 week S1, CDC /RCDG

Appears for Board Deliberation

Process application for promotion at ARESCOM

None

2 weeks G1, ARESCOM

OG9 validates application;

None 2 weeks Chief, RPCMB, OG9, PA

174

Board Deliberation (to be approved by the CGPA)

OJ9 validates application for promotion and initiates DF to CSAFP (for his approval and signature)

None 3 weeks Chief, MDAD OJ9, AFP

Application for promotion forwarded to DND

None 1 week ASHR, DND

Forwarded to OPAMA for approval of the Executive Secretary

None 1 week OPAMA Personnel

OJ9 facilitates DF to J1 and OTAG for issuance and publication of appropriate orders

None 1 week Chief, MDAD, OJ9, AFP

OTAG issues orders

None 1 week OTAG Personnel

Receives Promotion Order

OG9 Releases Copy of Promotion Orders


TOTAL: None 4 months

Service is covered under GHQ Standing Operating Procedure Number 02 dated 21 January 2004, Subject: Reservist Promotion System in the AFP and GHQ Standing Operating Procedure Number 05 dated 04 April 2008, Subject: Reservist Officers Promotion to O6 and 07.

175


The Out Patient Service caters the following: Adult Medicine, Pediatrics, Surgery, Obstetrics-Gynecology, Ophthalmology & Ear Nose Throat, Hypertension Clinic, Diabetic Clinic, Fracture Clinic, Dermatology Clinic, Hematology Clinic, Urology Clinic, Gastro-Intestinal Clinic, TB DOTS Clinic and Pharmacy. Office or Division: AGH, HHSG, PA





Military ID

Dependents ID




PROCESSING TIME

PERSON RESPONSIBLE

1. Health Complaint


None

Ten (10) minutes

RN/NA

2. Consultation

None

Ten (10) minutes


Consultant


None

4. Treatment

d. Nebulization e. Immunization f. Injection

Diagnostic Request

None

45 minutes



Five (5) minutes

Ten (10) Minutes




Medicines

c. Pharmacy d. TB DOTS Clinic

None

Ten (10) Minutes


TB DOTS Personnel

176

69. Readjustment of Ranks of EP with Inactive Reserve Officer Status and/or as Licensed Professionals This Service aims to process pertaining to readjustment of ranks of EP with Inactive Reserve Officers status and/or as Licensed Professionals

Office or Division: APMC Classification: Simple

Type of Transaction: G2G - Government to Government Who may avail: All concerned PA Personnel


1.Recommendation from his/her PAMU Commander

Unit Office

2. Enlistment Order Office of the Army Adjutant

3. Appointment as Inactive 2LT Office of the Army Adjutant

4.Certification from PRC for passing the Gov’t Licensure Exam

PRC Office

5.College diploma and TOR School

6. Certification of non-pending case Unit Office

7. DLO, PA and G2, PA Clearance Office of the Army Adjutant



PROCESSING TIME

PERSON RESPONSIBLE





None 2 days Chief , RAD,

APMC

Forward STL to OG1, PA for approval


Approval/disapproval by G1,PA

None 5 days

G1, PA

if approved: Forward approved communication to OAA for issuance of orders if disapproved: Notify concerned units why request was disapproved

None

Gets Order Publication of Orders

None 2 days OAA


Service is covered under HPA Letter Directive dated 30 July 2012

177

70. Re-enlistment Clothing Allowance (RCA In Cash) Claims) CLAIMS Process Re-Enlistment Clothing Allowance (RCA IN CASH) of PA Enlisted Personnel.



Type of Transaction: Re-enlistment Clothing Allowance (RCA In Cash) Claims) CLAIMS

Who may avail: All Enlisted Military Personnel


15. Transmittal of RCA Lists from OG1,PA

OG1, PA


PROCESSING TIME

PERSON RESPONSIBLE

Submit Reenlistment Order to G1 PAMUS to OG1, PA.

2. 1. OG1, PA forwarded transmittal of RCA list to FCPA.

3.

N/A

8hours Encoding per

batch (300 pers/batch)

RCA NCO

4. 2. Initial payroll for Checking and correction of Orders

N/A

2days

RCA Clerk

3. Printing of Final payroll from EDP.

N/A

10mins RCA NCO

4. Preparation of Disbursement Voucher

N/A

5mins

RCA NCO

5. DV’s and documents forward to OG1, PAfor signature

N/A

Budget Br, G1, PA

TOTAL: N/A 2days 8hours

& 15mins

Service is covered under HPA Letter Directive dated 12 April 2017, subject: Implementing Guidelines on the Payment of RCA “In-Cash” and Issuance of RCA “In-Kind”.

71. Replacement of Stale Check Replacement of stale check due to the failure of the client to negotiate the check to the authorize Government Servicing Depository Bank (GSDB) within a period of three (3) months.



Type of Transaction: Replacement of Stale Check



1. Update their individual account

Unit Concern/Suppliers

178

2. Justification

Unit concern


PROCESSING TIME

PERSON RESPONSIBLE

1. Return of Stale Check

1.1 Received stale check with attached justification

N/A


1.2 Prepare DVs for Replacement of stale check

5mins Admin NCO

1.3 Sign DVs box A & submit to Accounting

5mins Messenger

1.4 Prepare check 1min Bookkeeper

1.5 Sign check 30mins Director FCPA &

C, ASPA

1.6 Submit the ACIC to LBP.


2. Receive Check 2.1 Release the check and log sign to the receiving logbook

N/A 2mins Releasing Clerk

TOTAL: 1hr &14mins

72. Reproduction of SALN Reproduction of SALN is done when the Philippine Army personnel who filed their SALN or their duly authorized representative, proceeds to the office in order to secure a copy of their SALN whether in electronic copy or hard copy. Office or Division: OACESPA

Classification: Simple Type of Transaction: G2G - Government to Government

Who may avail: 1. Any Philippine Army personnel who filed his/her SALN 2. Authorized representative of the SALN filer. 3. Other persons subject to the approval of Deputy, ACESPA


1. Letter request duly endorsed by Unit Commander/Chief of Office or his authorized representative (1 original copy).

Public Accountability Branch (PAB) of OACESPA

2.Certification signed by Chief, OESPA PAMU that the personnel is not deficient in filing his/her SALN for the last ten (10) years. (1 original copy)


3. Authorization Letter from SALN filer and Special Power of Attorney (for representatives). 1 original copy

SALN filer and from any lawyer or law firm/office who is authorized to issue an SPA

4. Affidavit of Loss if the personal SALN copy is lost. (1 original copy)

SALN filer

179


PROCESSING TIME

PERSON RESPONSIBLE

1. Client or his duly authorized representative gives the documentary requirements to the PAB NCO

1. The PAB personnel checks the completeness of the documentary requirements. 1.1 If there are lacking document/s, the requesting party is immediately informed to complete the requirements.

None

Three (3) Minutes

PAB NCO

OACESPA

2. Client or his duly authorized representative fills-out the SALN Request Form

2. PAB personnel receives the SALN Request Form. 2.1 PAB personnel stamps the customer's copy with OACESPA's seal. 2.2 PAB personnel indicates the time and date of receipt, and affixes his signature.

None

Five (5) Minutes

PAB NCO OACESPA

3. Client logs-in at the OACESPA logbook the time and date of request, contact number, and other details

3. PAB personnel gives the logbook to the client

None

Two (2) Minutes

4. PAB personnel checks and retrieves (if available) the original SALN on file and reproduces it.

None

30 Minutes

Admin Assistant I OACESPA

4. Client or his duly authorized representative

5. PAB personnel then attaches the reproduced SALN

None

One (1) Day

Admin

Assistant I

180

logs-in at the OACESPA logbook the time and date of request, contact number, and other details.

to the SALN Request Form to be routed for notation and approval

OACESPA

6. Upon approval, the requesting party will be immediately informed in order to claim the requested document. 6.1 If request is denied, the client or his authorized representative is immediately informed by PAB personnel the reason for its denial thru text, phone call, or email.

None

Five (5) Minutes

Admin

Assistant I OACESPA

181

5. Client to show his government-issued ID to PAB personnel and claims the requested document/s, logs-out in the OACESPA logbook the time and date of completion of the request (based on the time and date when the client was informed that the requested document is already available for pick-up), and fills-out the feedback/survey/complaint form. * In case of representatives claiming the requested documents, they must show to PAB personnel their government-issued ID and the Authorization Letter from the SALN filer with Special Power of Attorney. The representative will then log-out in the logbook and fill-out the feedback form.

7. PAB personnel to make sure that the one receiving the requested document/s is the client himself by verifying his government-issued ID. 7.1 In case of representatives claiming the documents, PAB personnel must first verify the identity of the authorized representative through his ID together with the Authorization Letter from the SALN filer with Special Power of Attorney. 7.2 PAB personnel to make sure that the one who received the requested document/s has properly logged-out in the OACESPA logbook.

None

Ten (10) Minutes

Investigation

NCO OACESPA

and

Admin Aide OACESPA

TOTAL: None One (1) Day and 55 Minutes

182

73. Restoration of Pay and Allowances This procedure is being done when the FCPA receives requests from OG1, PA/FSFOs for the restoration of pay and allowances of army personnel who returned to Military Control (RTMC), reinstated, with cancellation of discharge/separation/reversion/termination orders or nullification of case.



Type of Transaction: Processing of Restoration of Pay and Allowances of Army Personnel



1. If RTMC fm AWOL: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - AWOL Order - RTMC Order - Reenlistment Order if applicable - In the absence of the above cited, Letter from OG1, PA with supporting documents

FSFO Concerned Unit Concerned Unit Concerned Unit Concerned Unit OG1, PA

2. If Reinstated: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Discharge Order - Reinstatement Order - Reenlistment Order if applicable - In the absence of the above cited, Letter from OG1, PA with supporting documents

FSFO Concerned Unit Concerned Unit Concerned Unit Concerned Unit OG1, PA

3. If Cancelled Order/Nullified Case: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Resolution of the Case or Nullification Order - In the absence of the above cited, Letter from OG1, PA with supporting documents

FSFO Concerned Unit Concerned Unit OG1, PA


PROCESSING TIME

PERSON RESPONSIBLE

OG1, PA/FSFOs forward requests to FCPA (Attn: Chief, OTB) for

1. Received letter requests from OG1, PA/FSFOs with supporting documents


183

restoration of P/A of personnel who was/were RTMC, Reinstated or and whose orders was Cancelled/Nullified Case

for the restoration of P/A of personnel who was/were RTMC, Reinstated, or whose orders was Cancelled/Nullified Case

N/A

2. Prepare SDFfor signature of Chief, OTB with Memorandum, Computation of B4-Account/Overpayment and Authority to Deduct (ATD) if applicable



30mins Messenger

Furnish copy of Approved Memo to concern Branches and FSFO of this Center

10mins Messenger


Service is covered under FCPA Directive dtd 30 January 2020 with Subject: Policy on Request for Withholding /Stoppage of Pay and Allowances (P/A) and Collection

74. Special Financial Assistance (SFA Burial Expenses) Processing of SFA Burial Expenses of KIA and Deceased PA Personnel.



Type of Transaction: Fractional Pay and Allowances (Retirees)

Who may avail: Retired PA Personnel


1. Statement of Last Payment (SLP FRB, FCPA

2. Death Certificate/Spot Report PSA / Concerned Units

3. Legal Beneficiary (JAGO) JAGO, PA

4. Photocopy of ATM Card Legal Beneficiary / Claimant


PROCESSING TIME

PERSON RESPONSIBLE

184


1. Consolidation of Documentary Requirements


Collateral Clerk

2. Preparation of Disbursement of Voucher (DV)


Collateral Clerk


N/A

3mins Chief, FRB



TOTAL: N/A 15mins

Service is covered under FCPA Directive dated 27 February 2009 with Subject: Special Financial Assistance Requirements

75. Special Financial Assistance Claims (12 Months Earning) Process of 12 Months Earnings of KIA PA Personnel



Type of Transaction: Special Financial Assistance Claims

Who may avail: Beneficiaries of KIA PA Personnel


1. Twelve (12) months Earning FRB, FCPA

2. Spot Report Concerned unit

3. List of Beneficiaries (OAAG) OAAG

4. Disbursement Voucher PGAB


PROCESSING TIME

PERSON RESPONSIBLE


1. Received DV’s and Documentary Requirements from PGAB

N/A 5mins C, PGAB

2. Computation of Last 12-Months Earning

N/A 10mins SLP NCO

3. Processing and Recording


Collateral Clerk


N/A

3mins Chief, FRB

TOTAL: N/A 28mins

Service is covered under FCPA Directive dated 27 February 2009 with Subject: Special Financial Assistance Requirements

185

76. Statement of Last Payment

Issuance of Statement of Last Payment of PA Retired, Discharge, Inactive Personnel.



Type of Transaction: Statement of Last Payment

Who may avail: Retired, Discharge and Inactive of Philippine Army personnel


1. Approved Personnel Action Form (PAF AGO 110)

Concerned Unit

2. Pay Data Card (PDC) FSFO

3. Discharge and Confirmation Order (If discharge) Assigned Unit and OAAG

4. Death Certificate PSA

5. Spot Report Concerned Unit

6. Legal Beneficiary JAGO,PA

7. Reversion/Separation Order (If Reverted/Separated Offrs)

OAAG, PA

8. Admission Order fm V-Luna, Discharge Order fm V-Luna, Confirmation of CDD Order (for CDD)

V-LUNA / OTAG


PROCESSING TIME

PERSON RESPONSIBLE


1. Receives and process the completeness of documents

N/A

10mins

SLP NCO

2. Preparation of Statement of Last Payment

N/A 10mins

SLP NCO

3. Approval/Signature of Branch NCO & Chief, FRB

N/A 10mins

Chief FRB & Branch NCO

2. Received of SLP

4. Releasing of SLP N/A SLP NCO

TOTAL: N/A 30mins

Service is covered under FCPA Letter Directive dated 01 February 2008 with subject: Statement of Last Payment (SLP).

186

77. Stoppage of Pay and Allowances This procedure is being done when the FCPA receives requests from OG1, PA/FSFOs for the stoppage of pay and allowances of army personnel who went on Absent Without Official Leave (AWOL), died, discharge or separated/reverted/terminated from the military service.



Type of Transaction: Processing of Stoppage of Pay and Allowances of Army Personnel



1. If AWOL: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - AWOL Order if available - Morning Report if available - In the absence of the above cited, Letter from OG1, PA with supporting documents

FSFO Concerned Unit Concerned Unit Concerned Unit OG1, PA

2. If Discharge: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Discharge Order - In the absence of the above cited, Letter from OG1, PA with supporting documents


3. If KIA/Death: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Spot Report/Death Certificate - In the absence of the above cited, Letter from OG1, PA with supporting documents


4. If Separation/Reversion/Termination: - Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message) - Separation/Reversion/Termination Order - In the absence of the above cited, Letter from OG1, PA with supporting documents


187


PROCESSING TIME

PERSON RESPONSIBLE

OG1, PA/FSFOs forward requests to FCPA (Attn: Chief, OTB) for the stoppage of P/A of PA personnel who was/were AWOL, Discharge, KIA or Separated/ Reverted, Terminated

1. Received STL or Radio Message with supporting documents from OG1, PA/FSFOs who was/were AWOL, Discharge, KIA or Separated/Reverted, Terminated

N/A


Prepare SDF for signature of Chief, OTB with Memorandum and attached supporting documents

20mins Operations NCO


30mins Messenger

3. Furnish copy of Approved Memo to concern Branches and FSFO of this Center.

10mins Messenger

TOTAL: 1hr 5mins

Service is covered under FCPA Directive dtd 30 January 2020 with Subject: Policy on Request for Withholding /Stoppage of Pay and Allowances (P/A) and Collection

188

78. Support Service Support Service caters request for medical team and request for ambulance conduction (Emergency & Non-Emergency).






1. Approved Letter Request by CO, AGH Requesting Unit/Person


PROCESSING TIME

PERSON RESPONSIBLE

1A. Request for Medical Team

1. Route of Request None

1-2 days

C, Operations

Div, C,Admin Div, C, Nursing Service, C,

Medical Service, Admin Officer on Duty, SHOD, CO,

AGH

2. Issuance of Letter Orders

None 10-15 minutes

C, Admin Division/

CO, AGH

3. Dispatch of Medical Team with

None


Operation Personnel

1B. Request for Ambulance Conduction (Emergency)

1. Organization of Medical Team

None

Ten (10) minutes

Emergency Room Personnel/

SHOD/MOD/



Operations Personnel/AOD/ Motorpool NCO

1C. Request for Ambulance Conduction (Non-Emergency)

1. Route Letter Request

None 1-2 days C, Operations Div, C,Admin Div,

C, Nursing Service, C,

Medical Service, Admin Officer on Duty, SHOD, CO,

AGH

189

2. Issuance of Letter Orders

None 10-15 minutes Admin Personnel


None 10-15 minutes Operations Personnel, Motorpool Personnel

79. Termination and Enlistment of Candidate Soldiers This service aims to process pertaining to termination and enlistment of Candidate Soldier Office or Division: APMC


Type of Transaction: G2G - Government to Government Who may avail: All concerned PA Personnel


1. Request fm the unit Training School

2. Declaration of Graduates from BMT Training School

3. Block of AFPSN RAD, APMC

4. STL with attach draftee Order of Termination & Enlistment

RAD, APMC

5. Order of Merit fm Specialization Course Training School


PROCESSING TIME

PERSON RESPONSIBLE





None 2 days

Forwards STL to OG1, PA for approval


Approval/disapproval by G1,PA

None 5 days

G1, PA

if approved: Forward approved communication to OAA for issuance of orders if disapproved: Notify concerned units why request was disapproved

None


None 2 days OAA


190

Service is covered under HPA Letter Directive dtd 26 June 2015; subject Implementing guidelines in the Recruitment of Candidate Soldier in the Philippine Army.

80. Transfer of Fund to Philippine International Trading Corporation (PITC)



Type of Transaction: G2G – Government to Government Who may avail: PITC






3.Agency Outsourcing Request Philippine Army Major Units (PAMUs)



5.BAC Resolution Philippine Army Bids and Awards Committee (PABAC)

6.Approved Procurement Plan (APP) Philippine Army Major Units (PAMUs)

7.Project Procurement Management Plan (PPMP)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONS

IBLE



None 8 minutes



None 8 minutes

Disbursement

Branch/ Journal & Miscellaneous Branch

191


None 10 minutes

Bookkeeping Branch/ Journal & Miscellaneous Branch



Accountant

5. Log-out the DV




Total: 51 minutes

81. Transfer of Paying Jurisdiction of Unit

This procedure is done when the FCPA receives requests from FSFOs for the transfer of paying jurisdiction of one (1) unit to other FSFO.



Type of Transaction: Processing of Request for the transfer of paying jurisdiction



- Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio Message)

FSFO Concerned unit


PROCESSING TIME

PERSON RESPONSIBLE

FSFOs forward requests with complete attachments to FCPA (Attn: Chief, OTB) for

1. Received letter requests from FSFOs for the transfer of paying jurisdiction of units with complete attachments


192

the transfer of paying jurisdiction of unit


N/A



30mins Messenger


10mins Messenger


82. Transition Assistance Program (TAP) Services Facilitate the smooth transition of retiring or separating military personnel to civilian life. These Services provided include Pre-Separation Planning, Vocational and Technical skills training (VTSTA), Job Search Assistance (JSA) and Business Livelihood or Enterprise development assistance (BLEDA)

Office or Division: APMC Classification: Complex


Who may avail: All retiring and Separating PA Personnel, Honorably Discharged Personnel and Dependents of KIA Personnel


1. Recommendation from PAMU PAMU

2. Personnel Action Form Unit Office


PROCESSING TIME

PERSON RESPONSIBLE

Retiring and Separating personnel

Conduct interview None 10 mins TAP APMC

Prepares and request the conduct of TAP Pre separation and retirement planning workshop

None 1 day TAP APMC

Conduct of TAP Pre separation and

None 4 days TAP APMC

193

retirement planning workshop

Recommends for Training to stakeholders

None 1 day TAP APMC


Service is covered under AFP Circular #3 dated 27 June 2011 and PA letter directive on TAP dated 06 December 2013

83. Verification of status& Unit Assignment of Army Personnel

- This procedure is being enforced by a directive order of payment from OG1 PA. EDPB process the payroll that serves as attachment to the request of fund to OG1, PA subsequently to OAFM.



Type of Transaction: Verification of Status & Unit Assignment of Army Personnel



Formal Request Admin Br / OTB FCPA


PROCESSING TIME

PERSON RESPONSIBLE

Submit Letter Request

N/A

5mins Admin /OTB

Verification 5mins EDP Personnel

Prepare Letter Reply and Releasing

20mins Admin /OTB FCPA

TOTAL: N/A

15days & 3 hours 25mins


84. Withholding of Pay and Allowances This procedure is being done when the FCPA receives requests from FSFOs for the withholding of pay and allowances of army personnel who went on AWOL prior to his/her Dropped from Roster of Troops (DFRT) status.



Type of Transaction: Processing of Request for Withholding of Pay and Allowances of Army Personnel



- Transmittal from FSFO (Radio Message or STL) - Letter Request from Unit (STL or Radio

- FSFO - Concerned Unit

194

Message)


PROCESSING TIME

PERSON RESPONSIBLE

FSFOs forward requests with complete attachments to FCPA (Attn: Chief, OTB) for the withholding of P/A

1. Received letter requests from FSFOs for the withholding of P/A with complete attachments

N/A





30mins Messenger


10mins Messenger

TOTAL: 1hour 5mins

195

Philippine Army Major Units

(Field Offices)

External Services

196

1. Acceptance and Referral of Complaint All complaints filed against Philippine Army (PA) personnel and Derogatory Report from any investigative bodies are handled by the PAMU Provost Marshal but in special cases it is handled by the OAPM. Office or Division: PM of Philippine Army Major Unit (PAMU)



Who may avail: Any personnel of the AFP and their dependents, individual, entities and organization who has personal knowledge of the offense committed by the respondent.



Any law firm/office

2. Notarized Affidavit of Witness/es (1 original copy)

Any law firm/office


Complainant

4. Photocopy of valid ID Complainant


PROCESSING TIME

PERSON RESPONSIBLE

1. Upon arrival to PM office, the complainant will register her name in the visitor’s logbook.

The Duty EP will assist the complainant in registering her name in the visitor’s logbook.

None

Fifteen (15) minutes

Duty EP

2. Complainant submits his/her affidavit-complaint and pertinent documents to the duty EP to determine its purpose.

Duty EP will determine the purpose of complaints and validates the completeness of the documents and encodes the complaint in the master list/database of cases. Endorsed to the GAD NCO.

Duty EP

3. The complainant will provide needed information to the GAD NCO.

The GAD NCO will determine needed assistance per GBV Referral System, Determine the nature of complaint. Endorsed to Investigator non-domestic related complaints. Refer to OESPA domestic related complaints.

GAD NCO/LIS/ OESPA

197

Refer to unit of concerned personnel for appropriate action/investigation.

4. The complainant will submit the Notarized Affidavit of Complaint and other supporting documents.

The Investigator will conduct initial questioning, verification of documents, fill up complaint sheet, initial acceptance of complaint and endorsed to the investigator.

PM/Investigating NCO

The duty investigator will review the complaint and documents. Final Acceptance of Complaint to conduct investigation and referral .The investigator will classify the offense into minor, less grave and grave offense with reglementary period of 15 days for minor offence, 30days for less grave and 45 days for grave offence.

45 days PM/Investigating

NCO

TOTAL: None 45 days and 15 minutes

Service is covered under HPA Personnel Directive Nr: 01 dated 09 March 2016 with subject: Disposition of Administrative Cases and Imposition of

Sanctions

198

2. . Disposition of Domestic-Related Complaints/Reports Domestic cases are complaints filed against Philippine Army (PA) personnel when it comes to family issues to include, but not limited to: abandonment, non-support, and insufficient support. These issues are usually handled by OESPA, PAMUs, but in special cases, by OACESPA. Office or Division: OACESPA


Type of Transaction: G2C - Government to Citizen Who may avail: Legal spouse and dependents of Philippine Army personnel


1. Family documents (1 original copy) Philippine Statistics Authority


HPA/Concerned government agencies


Any law firm/office


Complainant


PROCESSING TIME

PERSON RESPONSIBLE

1. Complainant submits his/her affidavit-complaint and pertinent documents to the investigation (IIB) personnel


None

Ten (10) minutes

C, IIB/IIB NCO

OESPA, PAMU

2. IIB personnel drafts/prepares/sends summon to respondent personnel for appearance through the OESPA, PAMUs. - 2 days if respondent



is Luzon-based


None

Ten (10) days

C, IIB/IIB NCO OESPA, PAMU

3. Investigation personnel sends invitation letter to the complainant for appearance.

None

One (1) day


199

4. Investigation personnel initiates settlement/conciliation upon reporting of the parties at OACESPA.

None

Four (4) hours


5. Investigation personnel prepares the result of action taken/disposition of the case (IR/SDF) 5.1 Facilitate its submission to CG, PA for approval as recommended by ACESPA if amicably settled.

None

Twenty (20)

days

C, IIB/IIB NCO

OESPA, PAMU

6. If not amicably settled, investigation personnel will conduct formal investigation 6.1 Prepares the result of action taken/disposition of the case (IR/SDF) 6.2 Submit to CG, PA for approval as recommended by ACESPA.

None

Twenty-seven (27) days


7. Investigation personnel informs all concerned on the approved final disposition of the case/complaint.

None

One (1) day

C, IIB/IIB NCO

OESPA, PAMU

TOTAL: None 59 days, 4 hours, and 10

minutes

Service is covered under HPA Personnel Directive Nr: 01 dated 26 April 2019 with subject: Implementing Guidelines in the Settlement/Disposition of

Domestic-Related Cases in the Philippine Army

200

3. Investigation/Disposition of other ESPA Complaints/Reports Investigation/Disposition of other ESPA Complaints/Reports Other ESPA complaints/reports include violations by military and civilian personnel of RA 6713, RA 3019, RA1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code Title Seven in relation to Articles of War 94 and Articles of War 95.

Office or Division: OACESPA



Who may avail: All



Any law firm/office


Complainant


PROCESSING TIME

PERSON RESPONSIBLE



None

Ten (10) Minutes



None

Five (5) Minutes

C, IIB/IIB NCO

OESPA, PAMU




is Luzon-based


None

Ten (10) days


201


None

5 days



None

28 days

C, IIB/IIB NCO

OESPA, PAMU


None

2 days



minutes


202

4. Philippine Army Pre-entry Exams (PAATB, AQE & SWE) It contains the step by step procedure on how to apply and take the Pre-entry Exam



Type of Transaction: G2C - Government to Citizen Who may avail: Those who want to apply for OCC, OPC & CSC


1. College Transcript of Record (Original) School

2. Diploma (Original) HPA/Concerned government agencies

3. Form 137 (For High School graduate) School

4. NBI Clearance or Police Clearance Municipal Office

5. 2x2 I.D Picture

6. 2 Valid IDs

7. PSA Birth Certificate PSA Office


PROCESSING TIME

PERSON RESPONSIBLE

Register to take AFPSAT Exam

Check the completeness/authenticity of the documents and schedule applicant for conduct of Exam

None 5 mins ARO pers, APMC

Return on the date of exam and proceed to Testing Room


None

ATO Personnel Take the Exam Administer the

examination None 2 ½ hrs

Submit the answer sheet to the proctor

Check the answer through optical reading machine if the examinee “passed” or “failed”

None 5 working days

Get AFPSAT Result Issue AFPSAT Result None 5 mins

For OPC and OCC Applicants who qualified for the course

Register to take AQE

Inform applicants on the schedule of Army Qualifying Exam

None 5 mins

ATO Personnel Take the AQE (Army Qualifying Exam)


None 30 mins

203

Submit answer sheet of AQE to the proctor

Check the Exam None 5 mins

Get AQE Result Inform Applicant of the result of his/her AQE

None

ATO Personnel Take SWE


None

2 hours

Administer the examination

None 5 mins

Submit SWE answer sheet to the proctor

Check the Exam


Service is covered Circular Nr 2 DND GHQ AFP dated 10 April 2015; Subject: AFP Service Aptitude Test (AFPSAT)

5. Recruitment of PA Officers (OCC and OPC) A procedure that will be undergone by aspiring applicants who wish to join the Philippine Army




Who may avail: OCC and OPC qualified applicants


1. Baccalaureate degree School

2. Documentary evidence/s

3. Single without child

4. atleast 5” (both Female and Male)

5.Physically, mentally & psychologically fit Military Hospital

6.21-29 y/o on the start of the training

7. No Pending Case

8. AFPSAT (OCC and OPC)

9. Commissioned in the Reserve Force as 2LT not more than 31 yrs old on the date of CAD (OPC)


PROCESSING TIME

PERSON RESPONSIBLE

Register/Submit application to ARO Luzon/Visayas/Mindanao

Consolidate all the requirements of applicants

None 30 mins ARO Pers

204

Appear for initial interview

Conduct of initial interview by PA Officer Selection Committee

None 1 day Chief, RAD,

APMC

If Selected: Physical

Medical Exam

Monitor the conduct of Physical Medical Exam in coord with AGH

None 15 working days AGH & RAD, APMC

Physical Fitness Test

Administer the conduct of Physical Fitness Test

None 2 hours

Dir, SSC, ASCOM & Chief, RAD, APMC

Appear for final interview

Final interview/deliberation of PA Officer Admission Board

None 1 day RAD, OG1

If Selected: Take

Oath/Report to TRADOC

Turn-over candidates to TRADOC

None 1 day Chief, RAD,APMC

Service is covered under Circular No. 2 GHQ AFP dated 22 Aug 2014; Subject Procurement of Officers in Philippine Army

6. Response to Domestic-Related Queries Domestic-related queries are questions asked by the spouses of our military personnel who are victims of abandonment, non-support, and insufficient support. They usually seek advice on how to go about their predicament and want to know what will be the procedure should they decide to pursue a complaint against their spouse.

Office or Division: OACESPA Classification: Simple

Type of Transaction: G2C – Government to Citizen Who may avail: Legal spouse and dependents of Philippine Army personnel


1. Marriage Certificate (1 original copy) Philippine Statistics Authority

2. Birth Certificate (1 original copy for each child)




CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. The client approaches the IIB, OACESPA

1. The investigation personnel gives the OACESPA logbook and requires the client to log in the record book.

None

2 minutes

C, IIB/IIB NCO

OESPA, PAMU

205

2. The client informs the IIB personnel regarding her concern/problem and presents his/her family documents

2. IIB personnel verifies the authenticity of documents submitted

None

Five (5) Minutes


3. The client proceeds at the IIB cubicle

3. IIB personnel initiates the initial interview/assessment

None

Twenty (20)

Minutes

C, IIB/IIB NCO

OESPA, PAMU

4. The client communicates his/her queries to IIB personnel

4. The IIB advises the client to submit his/her lacking documents (if there are any) and to return to OACESPA after 7 working days if his/her spouse is assigned in Luzon; After 10 working days if his/her spouse is assigned in Visayas or

Mindanao

None

5 minutes


5. Client fills-out the feedback form

5. IIB personnel provides the client a feedback form

None

Eight (8) minutes



206

Philippine Army Major Units (Field Offices)

Internal Services

207

1. Acceptance and Referral of Complaint All complaints filed against Philippine Army (PA) personnel and Derogatory Report from any investigative bodies are handled by the PAMU Provost Marshal but in special cases it is handled by the OAPM. Office or Division: PM of Philippine Army Major Unit (PAMU)



Who may avail: Any personnel of the AFP and their dependents, individual, entities and organization who has personal knowledge of the offense committed by the respondent.



Any law firm/office

2. Notarized Affidavit of Witness/es (1 original copy)

Any law firm/office


Complainant

4. Photocopy of valid ID Complainant


PROCESSING TIME

PERSON RESPONSIBLE

1. Upon arrival to OAPM, the complainant will register her name in the visitor’s logbook.

The Military Police assigned in OAPM will assist the complainant in registering her name in the visitor’s logbook, security check and usher to duty EP.

None

Fifteen (15) minutes

Duty MP/EP

2. Complainant submits his/her affidavit-complaint and pertinent documents to the duty EP to determine its purpose.

Admin personnel will determine the purpose

of complaints and validates the completeness of the documents and encodes the complaint in the master list/database of cases. Endorsed to the GAD Focal Point.

Duty EP

3. The complainant will provide needed information to the GAD Focal Point.

The GAD Focal Point will determine needed assistance per GBV Referral System, Determine the nature of complaint. Endorsed to LIB non-domestic related complaints.

GAD Focal Point/LIB/ OACESPA

208

Refer to Provost Marshal PAMU to unit of concerned personnel for appropriate action/investigation.

4. The complainant will submit the Notarized Affidavit of Complaint and other supporting documents.

The Duty EP LIB will conduct initial questioning, verification of documents, fill up complaint sheet, initial acceptance of complaint and endorsed to the investigator.

LIB/LIB NCO

The duty investigator will review the complaint and documents. Final Acceptance of Complaint to conduct investigation and referral .The investigator will classify the offense into minor, less grave and grave offense with reglementary period of 15 days for minor offence, 30 days for less grave and 45 days for grave offence.

45 days LIB/LIBNCO


Service is covered under HPA Personnel Directive Nr: 01 dated 09 March 2016 with subject: Disposition of Administrative Cases and Imposition of

Sanctions

209

2. Accounting of Philippine Army Properties & Equipment Conduct of Annual Physical Count and Inventory must be done in order to account all Philippine Army properties and to update the records for proper documentation. Office or Division: FPAO


Type of Transaction: G2G - Government to Government Who may avail: Philippine Army Units


2. Letter Request Admin Officer, FPAO

2. Report on the Physical Count of Property Plant & Equipment (RPCPPE)

Unit Copy/ FPAO Copy

3. Report on the Physical Count of Inventories (RPCI)


5. Inventory Custodian Slip (ICS)

6. Property Turn In Slip (PTIS)


PROCESSING TIME

PERSON RESPONSIBLE

1. Approval of schedule of Inventory

1. Request to conduct an inventory

None

1 day

Admin Officer/ Inventory Team/ UPO/ RSNCO

2. Conduct of Physical Count of Equipment

2. Updating of equipment records.

None 4 days and 8

hours

3. Submission of supporting documents to ASPA or concerned FAU for adjustment

None

7 days

UPO/ Inventory

NCO


Service is covered under GHQ Circular No.12 dated 07 November 1994 Annual Inventory of AFP Properties

3. Investigation/Disposition of other ESPA Complaints/Reports Other ESPA complaints/reports include violations by military and civilian personnel of RA 6713, RA 3019, RA1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code Title Seven in relation to Articles of War 94 and Articles of War 95.

Office or Division: OESPA, PAMUs


Type of Transaction: G2G - Government to Government Who may avail: All military and civilian personnel of the Philippine Army


1. Notarized Affidavit of Complaint Any law firm/office

210

(1 original copy)


Complainant


PROCESSING TIME

PERSON RESPONSIBLE



None

Ten (10) Minutes



None

Five (5) Minutes





is Luzon-based


None

Ten (10) days



None

5 days


5. IIB personnel prepares the

211

investigation report and the result of action taken/disposition of the case (IR/SDF) for approval of CG, PA as recommended by ACESPA.

None

28 days



None

2 days



minutes


4. Issuance of FPAO Clearance The FPAO Clearance is issued to Military Personnel and CivHR of Philippine Army as a certification that indicates their existing accountabilities if there’s any. It also serves as a requirement in securing a property clearance from APAO. Office or Division: FPAO


Type of Transaction: G2G - Government to Government Who may avail: Military Personnel and CivHR of Philippine Army


PROMOTION


2. UPO Clearance (15FPAO Clearance requirement only)

Unit Property Officer


PAO GS

4. Unit Clearance Unit assignment of the client

5. SAO Clearance (for GHQ clients) Supply Accountable Officer (SAO), GHQ

RETIREMENT & COMMUTATION CLAIMS





PAO GS


5. Command Clearance OG2 PAMU

6. Updated Summary of Information (SOI) Office of the Army Adjutant

212

7. SAO Clearance (for GHQ clients) Supply Accountable Officer (SAO), GHQ TRAVEL ABROAD CE/ SDO




3. SAO Clearance (for GHQ Clients) Supply Accountable Officer (SAO), GHQ DEATH CLAIMS





PAO, GS


5. Command Clearance OG2 PAMU

6. Updated Summary of Information (SOI) Office of the Army Adjutant

7. Death Certificate Philippine Statistics Office

8. SAO Clearance (for GHQ Clients) Supply Accountable Officer (SAO), GHQ


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the Letter Request in 2 copies together with the other documents required.

1. The Receiving Clerk will forward the pertinent documents to the Clearance NCO for validation.

None

10 minutes

Clearance NCO/

Admin NCO

2. The Clearance NCO will prepare the clearance after validating the documents submitted by the client

None

10 minutes

Clearance NCO

3. Signing of clearance

None

30 minutes

Chief FPAO

2. The client may claim the FPAO Clearance

4. Releasing of FPAO Clearance

None 5 minutes

Clearance NCO/ Admin NCO


213

5. Issuance of OAPM Clearance The PM Clearance is issued upon request of any Philippine Army personnel as a form of certification that he does not have any pending or ongoing administrative case. Office or Division: PM of Philippine Army Major Unit (PAMU)


Who may avail:

All PA Personnel or their authorized representative for the following purposes: reassignment, promotion, schooling, Expiration of Term of Enlistment (ETE), Extension of Term of Active Duty (ETAD), Security of Tenure (SOT), separation, retirement, and other legal purposes (include loan applications).


WHERE TO SECURE

Letter Request duly endorsed by Unit Commander/Chief of Office or his authorized representative (1 original copy)

Admin Section/Branch/Division of the client’s office or unit of assignment


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client or his duly authorized representative submits the requirements for PM Clearance to the Admin Section

The Admin personnel receives the letter request and verify to PM database.

None

Fifteen (15)

minutes

Duty Admin/EP


The admin NCO will forward the request to record NCO for verification in PM data base.

None

Admin

NCO/Record NCO

3. Client or his duly authorized representative will wait until the release of clearance.

The record NCO will prepare the clearance and forward to the authorized signatory.

None

1 day

Record NCO/ PM

4. Client or his duly authorized representative claims the PM clearance and ,

The duty EP/ Admin Branch will release the OAPM clearance and

None

Duty EP

214

logs-out in the PM logbook the time and date of completion of the request, and fills-out the feedback/survey complaint

facilitate completion of survey/feedback form.

TOTAL: None 1 day and 15 minutes

6. Issuance of OESPA Clearance The OESPA Clearance is issued to any Philippine Army personnel as a form of certification that he does not have any pending complaints or cases in relation to domestic issues, RA 6713, RA 3019, RA 1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code Title Seven in relation to AW 94 and 95, and that he is not deficient in the 10-year submission of SALN.

Office or Division: OESPA of Philippine Army Major Units (PAMUs)


Who may avail:

All PA Personnel or their authorized representative for the following purposes: promotion, confirmation, schooling, lengthening of active service, Expiration of Term of Enlistment (ETE), Extension of Term of Active Duty (ETAD), Security of Tenure (SOT), separation, retirement, loan applications, and other legal purposes.


1. Letter Request duly endorsed by Unit Commander/Chief of Office or his authorized representative (1 original copy)


2. Certification of non-pending OESPA-related complaint/case signed by Chief, OESPA of the unit where the personnel is assigned. (1 original copy)

OESPA Office of the unit where the client is assigned

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Client or his duly authorized representative submits the requirements

1. The Admin Section of the OESPA PAMU receives the letter request and checks the completeness of the required supporting documents.

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

215

1.1 If there are lacking document/s, the requesting party is immediately informed to complete the requirements


2. If the requirements are complete, a duplicate copy of the letter request will be stamped with the OESPA seal. 2.1 An identification number will be assigned to the request. 2.2 The duplicate copy will be given to the client.

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

3. Client or his duly authorized representative logs-in at the logbook the time and date of request, contact number, and other details

3. The SALN NCO or PAB NCO of the OESPA PAMU ensures that the client or his duly authorized representative has logged-in the time and date of request, contact number, and other details

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

4. The SALN NCO or PAB NCO of the OESPA PAMU logs in the letter request. 4.1 SALN NCO or PAB NCO of the OESPA PAMU provides the intelligence/investigation section and SALN section a photocopy of the request for their evaluation

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

5.The intelligence/investiga

None

Intelligence/

216

tion section and SALN section completes the result of their findings/evaluation. The intelligence/investigation will focus on finding out whether the requesting party has a pending complaint/case in relation to domestic issues, RA 6713, RA 3019, RA 1379, RA 8353, and Revised Penal Code Title Seven in relation to AW 94 and 95, while the SALN section will focus if the requesting party is compliant in the 10-year submission of SALN.

Two (2) Days and six (6)

hours

Investigation NCO OESPA PAMU

and

SALN NCO/ PAB NCO

OESPA PAMU

6. If there are no impediments/lacking requirements, Admin Section prints the draft of the clearance and facilitate its routing for signature. 6.1 If there are impediments or lacking requirements found by intelligence/investigation section or SALN section, the requesting party will be informed immediately to settle the impediments and/or lacking requirements.

None

Ten (10) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

7. Upon signature, the certificate will be returned to Admin

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

217

Section for release of the clearance

4. Client or his duly authorized representative claims the OESPA clearance, logs-out in the logbook the time and date of completion of the request (based on the time and date when the client was informed that the clearance is already available for pick-up), and fills-out the feedback/survey form

8. Admin Section to inform the requesting party (through text, phone call, or email) for the claiming of OESPA Clearance)

None

Ten (10) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

TOTAL: None Two (2) Days, 6 Hours, and 45 Minutes

7. Issuance of Supplies and Equipment Inspected supplies and equipment will be issued to concerned Philippine Army units for maintenance and operation purposes. Office or Division: FPAO


Who may avail: Philippine Army Units CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Issuance Directive OG4 PAMU

2.Stock Card UPO/ End User

3. Tally Out PAO GS

4. Property Transfer Report (PTR) FPAO/ PAO GS


End User

6. Property Card FPAO

7. Requisition and Issue Slip (RIS) FPAO/ End User

8. Inventory Custodian Slip (ICS) End User

218

9. Report of Supplies and Materials Issued (RSMI)

End User


PROCESSING TIME

PERSON RESPONSIBLE

1. Receipt of Issuance Directive from OG4 PAMU

None

10 Minutes

Storage NCO

1. Processing of pertinent documents, withdrawal and recording of issued supplies and equipment

2. Implementation of Issuance Directive by G3 ASCOM

None

3 days Warehouse

NCO

3.Issuance of supplies and equipment for proper disposition.

None

10 Minutes Storage NCO

4. Recording of supplies and equipment issued for proper disposition

None

5 Minutes



8. Receipt of Supplies and Equipment Delivered supplies and equipment must be received and inspected to ensure the absence of discrepancies in the quantity and item description between the actual deliveries and the delivery receipt.

Office or Division: FPAO Classification: Simple

Type of Transaction: G2G - Government to Government Who may avail: Philippine Army Units


1. Delivery Receipt Supplier

2. Sales Invoice

3. Delivery Notice FPAO

4. Delivered Items Inspection Report (DIIR)

Storage NCO 5. Inspection and Acceptance Report (IAR)

6. Notice of Delivery

7.Certificate of Inspection/ Acceptance

8.Requisition and Issue Slip (RIS) FPAO/ End User

9. Tally In Warehouse

10. Purchase Order

219

11. Notice to Proceed (NTP) Armed Forces of the Philippines Procurement Service


PROCESSING TIME

PERSON RESPONSIBLE

1. Delivery of supplies and equipment

1. Receipt and inspection of delivered supplies and equipment according to specifications and standards for safekeeping purposes

None

15 Minutes

Storage NCO/

Inspection Team

2. Acceptance of supplies and equipment delivered by the supplier

None

5 minutes FPAO/ UPO

3. Recording of supplies and equipment received.

None

5 Minutes Storage NCO

4. Prepare Notice of Delivery for submission to COA

None

10 Minutes

5. Reporting of supplies and equipment received for proper documentation.

None

5 minutes

Property Officer


9. Reproduction of SALN Reproduction of SALN is done when the Philippine Army personnel who filed their SALN or their duly authorized representative, proceeds to the office in order to secure a copy of their SALN whether in electronic copy or hard copy. Office or Division: OESPA of Philippine Army Major Units (PAMUs)


Who may avail: 1. Any Philippine Army personnel who filed his/her SALN 2. Authorized representative of the SALN filer. 3. Other persons subject to the approval of Chief, OESPA


1. Letter request duly endorsed by Unit Commander/Chief of Office or his authorized representative

Public Accountability/SALN Branch of OESPA PAMU

220

(1 original copy).

2. Military or Government-Issued ID (1 original copy)


3. Authorization Letter from SALN filer and Special Power of Attorney (for representatives). 1 original copy

SALN filer and from any lawyer or law firm/office who is authorized to issue an SPA

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Client or his duly authorized representative gives the documentary requirements to the SALN/PAB NCO

1. The SALN/PAB NCO checks the completeness of the documentary requirements.

1.1 If there are lacking document/s, the requesting party is immediately informed to complete the requirements

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

2. Client or his duly authorized representative fills-out the SALN Request Form

2. SALN/PAB NCO receives the SALN Request Form.

2.1 SALN/PAB NCO stamps the customer's copy with OESPA's seal

2.2 SALN/PAB NCO indicates the time and date of receipt, and affixes his signature

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

3. Client logs-in at the logbook the time and date of request, contact number, and other details

3. SALN/PAB NCO gives the logbook to the client

4. SALN/PAB NCO checks and retrieves (if available) the original SALN on file and reproduces it

None

30 Minutes

SALN NCO/ PAB NCO

OESPA PAMU

4. Client or his duly authorized

5. SALN/PAB NCO then attaches the

None

One (1) Day

SALN NCO/

221

representative logs-in at the logbook the time and date of request, contact number, and other details

reproduced SALN to the SALN Request Form to be routed for notation and approval

PAB NCO OESPA PAMU

6. Upon approval, the requesting party will be immediately informed in order to claim the requested document. If request is denied, the client or his authorized representative is immediately informed by SALN/PAB NCO the reason for its denial thru text, phone call, or email

None

Five (5) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

5. Client to show his government-issued ID to PAB personnel and claims the requested document/s, logs-out in the logbook the time and date of completion of the request (based on the time and date when the client was informed that the requested document is already available for pick-up), and fills-out the feedback/survey/complaint form.

7. SALN/PAB NCO to make sure that the one receiving the requested document/s is the client himself by verifying his government-issued ID. 7.1 In case of representatives claiming the documents, SALN/PAB NCO must first verify the identity of the authorized representative through his ID together with the Authorization Letter from the SALN filer with Special Power of Attorney.

None

Ten (10) Minutes

SALN NCO/ PAB NCO

OESPA PAMU

222

* In case of representatives claiming the requested documents, they must show to PAB personnel their government-issued ID and the Authorization Letter from the SALN filer with Special Power of Attorney. The representative will then log-out in the logbook and fill-out the feedback/complaint/survey form.

7.2 SALN/PAB NCO to make sure that the one who received the requested document/s has properly logged-out in the OACESPA logbook.

TOTAL: None One (1) Day and 55 Minutes

223

General Support

224

1. Issuance of PAO GS Clearance PAO GS Clearance is issued by request to the concerned Military personnel of Philippine Army that certifies them of their existing accountabilities when it comes to fire arms. It will also serve as a requirement in claiming of APAO clearance. Office or Division: PAO GS


Type of Transaction: G2G - Government to Government Who may avail: Military Personnel of Philippine Army


1. Letter Request (2copies) Unit assignment of the client

2. Responsible Supply Officer (RSO) Clearance

Unit RSO

3. Property Turn In Slip (PTIS) Client’s Copy

4. Office records of accountabilities PAO GS


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the Letter Request together with the other documents required

1. The Receiving Clerk will instruct the client to come back the other day and forward the documents to the Verification Officer/ NCO for validation

None

5 minutes

Receiving Clerk

2. The Verification Officer/ NCO will validate the documents and check the office records for existing accountabilities

None

30 minutes

Verification Officer/ NCO

3. The Clearance NCO will prepare the clearance and forward it to C, PAO GS for signing

None

1 day

Clearance NCO

4. Signing of Clearance.

None

30 minutes

Chief PAO GS

2. The client will present the receiving copy of the Letter Request for the

5. Releasing of PAO GS Clearance.

None

5 minutes

225

releasing of clearance

Receiving/ Releasing Clerk

TOTAL: None 1 day, 1 hour and 10 minutes

2. Receipt and Issuance of Supplies and Equipment Receipt and Inspection of deliveries from all sources must be done in order to ensure the absence of discrepancies in the quantity and item description between the actual deliveries and the delivery receipt.

Office or Division: PAO GS



Who may avail: Philippine Army Units


1. Request for Delivery Philippine Army Procurement Center (PAPC) Philippine International Trading Corp (PITC) General Headquarters (GHQ)

2. Purchase Order (P.O)

3. Notice of Delivery

4. Delivery Receipt

5. Tally In Warehouse

6. Inspection and Acceptance Report (IAR) PAO GS/ PAPC

7. Delivered Items Inspection Report (DIIR) PAPC

8. Requisition and Issue Slip (RIS)

PAO GS/ End User 9. Property Transfer Report (PTR)



PROCESSING TIME

PERSON RESPONSIBLE

1. Securing of Notice of Delivery

1. Inspection and acceptance of delivered supplies and/ or equipment

None

4 days

Stock Control

Clerk

2. Completion of documents

2. After validating the completeness of the documents and its signatories, the Chief PAO GS will sign

None

2 days

Chief PAO GS

3. Issuance of supplies and/ or equipment

None

1 day TOTAL: None 7 days

226

3. Storage of Supplies and Equipment Must be done in the warehouse for proper placement and recording. Office or Division: PAO GS

Classification: Complex Type of Transaction: G2G – Government to Government

Who may avail: Army Support Command/ Forward Service Support Units


1. Delivery Receipt PAO GS

2. Sales Invoice

3. Stock Card

PAO GS/ Warehouse 4. Property Card

5. Status of Stocks CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Delivery of supplies and/ or equipment

1. Classification and proper placement of supplies and equipment in the designated bin

None

2 days

Warehouse NCO

2. Recording of supplies and/ or equipment, monitoring of stocks status and safeguarding the quality & serviceability of all stocks on hand

None

2 days

Warehouse NCO/ Property

Stock Clerk

TOTAL: None 4 days

227

VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback

Option 1: Answer the feedback form and drop it on the Drop Box located in the Receiving Area of the unit Option 2: Send your feedback through email at [email protected]

How feedback is processed

Step 1: Every Friday, the NCO in charge opens the drop box, compiles and records all the feedback submitted. Step 2: Feedback requiring answers are forwarded to the concerned branches and they are required to answer within three (3) days upon receipt of feedback. Step 3: The answer will then be relayed to the citizen through the contact number/email provided. For inquiries/follow-ups, please contact our hotline number: (02) 8585 1831; Trunk line at (02) 8845-9555; Local: 6018, 6818 & 4779; email us at [email protected].

How to file a complaint

Option 1: Fill-out the feedback form (which already includes a complaint form) and drop it on the Drop Box located in the Receiving area of the office. Option 2: Complaints can be filed through email or phone call. Make sure to provide the following information:

- Name of person being complained - Incident/details - Evidence/s

For inquiries/follow-ups, please contact our hotline number: (02) 8585 1831; Trunk line at (02) 8845-9555; Local: 6018, 6818 & 4779; email us at [email protected].

How complaints are processed

Step 1: The NCO in charge opens the drop box and evaluates all the complaints every Friday. Step 2: The NCO in charge will then forward the complaints to the Investigating Officer for proper investigation. Step 3: The Investigating Officer will then forward the Investigation Report to the Chief ESPA Branch, APAO for the imposition of appropriate action.

mailto:[email protected]



228

Step 4: The NCO in charge will give feedback to the client on the action taken for his/her complaint within seven (7) days upon receipt of complaint. For inquiries/follow-ups, please contact our hotline number: (02) 8585 1831; Trunk line at (02) 8845-9555; Local: 6018, 6818 & 4779; email us at [email protected].

Contact Information of HQS, APAO, Chief ESPA Branch, APAO and the national feedback and complaints centers

APAO Hotline: (02) 8585 1831 Trunk line: (02) 8845-9555; Local: 6018, 6818 & 4779 Email: [email protected] 8888 – Presidential Complaints Center 0908-881- 6565 – CSC Contact Center ng Bayan 478-5093 – Anti-Red Tape Authority [email protected] – Anti-Red Tape Authority 1-ARTA (2782) – Anti-Red Tape Authority




229

VII. List of Offices

Office Address Contact Information

Headquarters APAO (Central Office)

APAO, Headquarters Philippine Army, Bayani

Road, Fort Bonifacio, Metro Manila

APAO Hotline: (02) 8585 1831

Trunk line: (02) 845-9555; Local: 6018, 6818 & 4779

Email: [email protected]

PAO GS Fort Andres Bonifacio, Metro Manila

(02) 845 9555 loc 6218

Field Property Accountability Office (Field Offices)

1FPAO Camp O’Donnell, Sta Lucia, Capas, Tarlac

[email protected]

2FPAO Camp Melchor F Dela Cruz, Upi, Gamu, Isabela

[email protected]

3FPAO Fort Magsaysay, Palayan City, Nueva Ecija

[email protected]

4FPAO Camp General Mateo Capinpin, Tanay, Rizal

[email protected]

5FPAO Camp Elias Angeles, Pili, Camarines Sur

[email protected]

6FPAO Camp Peralta, Jamindan, Capiz

[email protected]

7FPAO Camp Lapu Lapu, Cebu City

[email protected]

8FPAO Camp General Vicente Lukban, Catbalogan City

Samar

[email protected]

9FPAO Kuta Major Cesar L Sang-an, Pulacan,

Labangan, Zamboanga del Sur

[email protected]

10FPAO Camp Edilberto Evangelista, Patag,

Cagayan de Oro City

[email protected]

11FPAO Naval Station, Felix Apolinario, Panacan,

Davao City

[email protected]

12FPAO Camp BGEN Gonzalo H Siongco, Awang, Datu

Odin Sinsuat, Maguindanao

[email protected]

14FPAO Camp General Rigoberto J Atienza, Libis, Quezon

City

[email protected]

16FPAO Camp Arturo P Enrile, Malagutay, Zamboanga

City

[email protected]
















230


APMC (Main Office)

APMC, Headquarters

Philippine Army, Bayani Road, Fort Bonifacio, Metro

Manila

APMC Mobile phone: 0927-561-5084

Trunk line: (02) 845-9555; Local: (02) 6857

Email: [email protected] [email protected]

Army Recruitment Offices of APMC

Army Recruitment Offices - Luzon

For Andres Bonifacio, Metro Manila

(02) 8845-9555; Local: 6843 (+63) 921-978-5548 (+63) 945-802-6604

[email protected] [email protected]

[email protected]

Army Testing Office - Luzon


02) 8845-9555; Local: 6883 (+63) 921-978-5548

[email protected]

Army Recruitment Offices - Visayas

Camp Lapu-lapu, Cebu City

(032) 231-5157 (+63) 906-450-3309


Army Recruitment Offices - Mindanao

Camp Bgen Edilberto

Evangelista, Cagayan de Oro City

(088) 850-5279 local 4750

(+63) 927-332-1077 [email protected]

[email protected]


Accounting Service, Philippine Army Main

Fort Andres Bonifcaio, Metro Manila

0906-210-0425

1st Field Accounting Unit Camp O’Donnel, Capas, Tarlac

0927-461-1488

2nd Field Accounting Unit Camp Melchor, Dela Cruz, Upi Gamu, Isabela

0975-251-4911

3rd Field Accounting Unit Fort Magsaysay,Palayan City Nueva Ecija

0998-791-7339

4th Field Accounting Unit Camp Capinpin, Tanay Rizal.

0917-306-1738

5th Field Accounting Unit Camp WeeneMartillana,San Jose

Pili,Camarines Sur

0997-457-9618

6th Field Accounting Unit Camp Peralta, Jamindan Capiz

0917-627-1488

7th Field Accounting Unit Camp Lapu-lapu,Cebu City 0920-870-3988











231

8th Field Accounting Unit Camp General Vicente Lukban, Brgy.Maulong

Catbalogan City

0939-449-6322

9th Field Accounting Unit Camp Kuta Sang-an, Pulacan Zamboanga Del

Sur

0917-653-1950

10th Field Accounting Unit Camp Evangelista,Patag Cagayan De Oro City

0917-526-5141

11th Field Accounting Unit Naval Station,Felix Apolinario, Camp

Panacan,Davao City

0939-515-8995

12th Field Accounting Unit Camp BGEN Siongco, Awang Datu Odin Sinsuat,

Maguindanao

0929-887-2101

14th Field Accounting Unit Camp Atienza, Libis Quezon City

0933-053-4634

15th Field Accounting Unit Fort Andres Bonifcaio, Metro Manila

PLDT Trunk lines: (02) 911 6001 to 911 6045

Local: 6541/6542

16th Field Accounting Unit Camp Arturo Enrile,Malagutay Zamboanga City

0995-991-9637



Option 1: Answer the feedback form and drop it on the Drop Box located in APMC Duty Lobby. Option 2: Send your feedback or complaint letter addressed to Director, APMC Option 3: Call or text your feedback at the APMC hotline number: 0927-561-5084


Step 1: Every Friday, Chief Admin Officer opens the drop box and compiles and records all feedback submitted. Step 2: All feedbacks are forwarded to concerned branches for assessment and evaluation. Step 3: Feedback requiring answers are required to answer within three (3) days upon receipt of feedback. Step 4: The answer will then be relayed to the citizen through the contact number/email provided.

232

For inquiries/follow-ups, please contact our hotline number: 0927-561-5084; Trunk line at (02) 8845-9555; Local: 6857, email us at [email protected] or [email protected]


Complaints can be filed through email, telephone, feedback form, walk-in visit, APMC Website or Social media. Make sure to provide the following information:


Step 1: Upon receipt of complaint, recipient shall ask pertinent questions to gather information about the complaints and the circumstances surrounding it. Step 2: Asses if complaints can be solved immediately, if not, then the personnel that receives the complaint will request a Complaints and Inquiry Form to Admin Division Step 3: Fill up the complete details of the complaints and forward the same to the Management Representative. The details may be discussed during the monthly performance meeting. An Investigating Officer maybe assigned to look into the complaint.



Step 1: When the complaint is referred to the Investigating Officer for proper action, the Management Representative compiles and sends all complaint documentation to the Investigating Officer:

- Complaints and Inquiry Form - Incident/details - Evidence/s

Step 2: The Investigating Officer reviews the documents upon receipt

- If it needs further clarification, he may request respondent for additional details. If there is a need to meet the clients he/she may consult the Deputy/Ex-O, APMC

- Coordinates the meeting with the complainant and with the respondent to discuss and try to resolve the complaint

- Upon completion of interview/ meeting with the client, Investigating Officer submits his Investigation Report within five (5) working days to the Management Representative. The report should include factual





233

information and corrective action to be taken by the respondent/ process owner.

Step 3: The Management Representative upon receipt of the Investigation Report shall:

- Inform the complainant of the action taken by phone or if necessary, by setting an appointment. Also, he/she shall insure that the corrective action is implemented by the process owner. Results of actions taken shall be recorded in the Complaints and Inquiry Form to be reported during Monthly Performance Review.

- Checks the effectiveness of Corrective Action by gathering pieces of evidence based on measure of effectiveness of corrective action. If the same is effective, then the complaint is closed. If not, then he/she should determine the cause of ineffectiveness and the process owner may implement alternative corrective actions.

- Prepares Monthly Summary of Complaint and submit the same to Director, APMC thru Ex-O, Deputy, APMC


Contact Information of APMC and the national feedback and complaints centers

APMC Mobile phone: 0927-561-5084 Trunk line: (02) 8845-9555; Local: 6857 Email: [email protected] [email protected] Presidential Complaints Center (PCC) +63(2)-736-8645 +63(2)-736-8603 +63(2)-736-8629 +63(2)-736-8621(Telefax) Email: [email protected] Anti-Red Tape Authority (ARTA) 478-5093 Email: [email protected] ARTA Facebook page Civil Service Commission 1-6565* 0908-881- 6565 Email: www.contactcenterngbayan.gov.ph







234

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback Answer the client feedback form and place

it at the designated drop box.

How to file a complaint Fill-out the feedback form (which already includes a complaint form) and drop it on the Drop Box

How Feedbacks/Complaints are processed

Every last week of the month, a member of OESPA opens the drop box and records feedback submitted. On the succeeding month upon evaluation, the OESPA Officer shall start the investigation and forward the complaint to the concern branch or personnel for their explanation. The OESPA Officer shall make a report after thorough investigation and seek Chief’s guidance. Feedback requiring implementation of new policies/guidance shall be brought-up in the meeting with Branch Chiefs prior to the approval of Chief, ASPA. This shall be disseminated with branch chiefs and personnel during conduct of Personnel Information and Education. The answer will then be relayed to the citizen through the contact number provided.

Contact Information of CCB, PCC, ASPA

ASPA email address: [email protected] Fort Bonifacio trunkline:8845-95-55 Local 6139 Presidential Complaints Center (PCC): 8888 Contact Center ng Bayan (CCB): 0908-881-6565 478-5093 – Anti-Red Tape Authority [email protected]– Anti-Red Tape Authority 1-ARTA (2782)– Anti-Red Tape Authority



235


How to send a feedback?

Answer the client feedback form and drop it at the designated drop box at the Message Center

Contact Information: Trunkline: 845-9555 local 6517 [email protected]

How feedback is processed?

Every Friday, duty NCO opens the drop box and compiles and records all feedbacks submitted. All feedbacks are evaluated by the Admin Officer. Clients’ feedback will be taken into consideration in order to improve our services in order to fulfill clients’ needs.

How to file a complaint?

Answer the feedback form and drop it at the designated drop box at the Message Center. Complaints can also be filed personally or via telephone. Client must provide the following information:

Name of personnel complained of

Incident (date & time)

Evidence

Contact Information: Trunkline: 845-9555 local 6517 Hotline: 09952312930

How complaints are processed?

NCO on duty opens the complaints drop box on daily basis. All complaints will be forwarded to the Security NCO for evaluation and start of investigation. He will call the personnel complained of for his/her explanation. He will create a report and forward it to the Admin Officer for appropriate action. Trunkline: 845-9555 local 6517 [email protected] Hotline: 09952312930 ARTA: [email protected] 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)

Contact Information of OAJA, PA Trunkline: 845-9555 local 6517 [email protected] Hotline: 09952312930

VIII. List of Offices/Branches


236


Admin, OAJA 2nd Floor MGEN DE LOS REYES Building, Headquarters Philippine Army, Fort Bonifacio,

Taguig City Trunkline: 845-9555

[email protected]

6517/09952312930

Message Center 6717/09952312930

Fax 6517/09952312930


ODJAG, 1ID, PA Kuta Major Cesar Sang-

an, Pulacan, Zamboanga del Sur

765-5611, 765-6512 loc 4402

ODJAG, 2ID, PA Camp General Mateo Capinpin, Tanay, Rizal

845-9555 loc 6414 [email protected]

ODJAG, 3ID, PA Camp Gen Macario

Peralta Jr, Jamindan, Capiz

765-5634, 765-5635 loc 6240 [email protected]

ODJAG, 4ID, PA Camp Evangelista, 4ID,

PA, Cagayan de Oro City

(088)881-1898 loc 4035

ODJAG, 5ID, PA Camp Melchor dela

Cruz, Upi, Gami, Isabela

765-5651, 765-5655 loc 5089

ODJAG, 6ID, PA Camp BGen Gonzalo

Siongco, Awang, DOS, Maguindanao

4248

ODJAG, 7ID, PA Fort Ramon,

Magsaysay, 3130 Nueva Ecija

765-5671/5674/5677 Loc 3817

[email protected]

ODJAG, 8ID, PA Camp Vicente Lukban, Maulong, Catbalogan,

Samar

251-6869 544-0020/0085

Loc 3148 [email protected]

ODJAG, 9ID, PA Camp Elias Angeles,

San Jose, Pili, Camarines Sur

0917-879-2618 0917501-4554

[email protected]

ODJAG, 10ID, PA Camp Manuel Yan,

Brgy Tuboran, Mawab, Compostela Valley

765-5561/5564/5566/5567 loc 4220 [email protected]

ODJAG, 11ID, PA Kuta Heneral Teofilo, Bautista, Jolo, Sulu

Brigade SJA, 51EBde, PA

Camp Gen Rigoberto Atienza, Libis, Quezon

City

911-6001/6824 Loc 4116

OSJA, 52EBde, PA Camp Col Oscar

Natividad, Manolo Fortich, Bukidnon

749-6819 loc 455

Brigade JAGO, 53EBde, PA

Camp Lapu-Lapu, Cebu City

6827

237



Option 1: Answer the feedback form and drop it on the Drop Box located in front of the OAPM’s office Option 2: Send your feedback through email at [email protected] Option 3: Call or text your feedback at the OAPM hotline number: 0927-6132-166


Step 1: Every Friday, Branch Chief of Administrative Branch opens the drop box and compiles and records all feedback submitted. Step 2: Feedback requiring answers are forwarded to the concerned branches and they are required to answer within three (3) days upon receipt of feedback. Step 3: The answer will then be relayed to the citizen through the contact number/email provided. For inquiries/follow-ups, please contact our hotline number: 0927-6132-166; Trunk line at (02) 8845-9555; Local: 6527/6277/6727, email us at [email protected]


Option 1: Fill-out the feedback form (which already includes a complaint form) and drop it on the Drop Box located in front of the OAPM’s office. Option 2: Complaints can be filed through email, telephone. Make sure to provide the following information:


For inquiries/follow-ups, please contact our hotline number: 0927-6132-166; Trunk line at (02) 8845-9555; Local: 6527/6277/6727, email us at [email protected]


OCSJA, TRADOC, PA Camp O’Donnell,

Capas, Tarlac 4038/4039

[email protected]

ARESCOM, PA Camp Riego de Dios,

Tanza, Cavite




238


Step 1: The Complaints Officer (Branch Chief Administrative Branch) opens the drop box and evaluates all the complaints every Friday. Step 2: The Complaints Officer will then forward the complaints to the Investigating Officer for proper investigation. Step 3: The Investigating Officer will then forward the Investigation Report to the Deputy OAPM for the imposition of appropriate action. Step 4: The Complaints Officer will give feedback to the client on the action taken for his/her complaint within seven (7) days upon receipt of complaint. For inquiries/follow-ups, please contact our hotline number: 0927-6132-166; Trunk line at (02) 8845-9555; Local: 6527/6277/6727, email us at [email protected]

Contact Information of Professional and Graft Prevention Branch, OACESPA and the national feedback and complaints centers

OAPM Mobile phone: 0927-6132-166 Trunk line: (02) 8845-9555; Local: 6527/6277/6727 Email: [email protected] 8888 – Presidential Complaints Center 0908-881- 6565 – CSC Contact Center ng Bayan 478-5093 – Anti-Red Tape Authority [email protected] – Anti-Red Tape Authority 1-ARTA (2782) – Anti-Red Tape Authority


Headquarters APAO (Central Office)

APAO, Headquarters Philippine Army, Bayani

Road, Fort Bonifacio, Metro Manila

APAO Hotline: (02) 8585 1831

Trunk line: (02) 845-9555; Local: 6018, 6818 & 4779


PAO GS Fort Andres Bonifacio, Metro Manila

(02) 845 9555 loc 6218

Field Property Accountability Office (Field Offices)

1FPAO Camp O’Donnell, Sta Lucia, Capas, Tarlac

[email protected]

2FPAO Camp Melchor F Dela Cruz, Upi, Gamu, Isabela

[email protected]

3FPAO Fort Magsaysay, Palayan City, Nueva Ecija

[email protected]

4FPAO Camp General Mateo Capinpin, Tanay, Rizal

[email protected]

5FPAO Camp Elias Angeles, Pili, Camarines Sur

[email protected]










239

6FPAO Camp Peralta, Jamindan, Capiz

[email protected]

7FPAO Camp Lapu Lapu, Cebu City

[email protected]

8FPAO Camp General Vicente Lukban, Catbalogan City

Samar

[email protected]

9FPAO Kuta Major Cesar L Sang-an, Pulacan,

Labangan, Zamboanga del Sur

[email protected]

10FPAO Camp Edilberto Evangelista, Patag,

Cagayan de Oro City

[email protected]

11FPAO Naval Station, Felix Apolinario, Panacan,

Davao City

[email protected]

12FPAO Camp BGEN Gonzalo H Siongco, Awang, Datu


[email protected]

14FPAO Camp General Rigoberto J Atienza, Libis, Quezon

City

[email protected]

16FPAO Camp Arturo P Enrile, Malagutay, Zamboanga

City

[email protected]


APMC (Main Office)

APMC, Headquarters

Philippine Army, Bayani Road, Fort Bonifacio, Metro

Manila

APMC Mobile phone: 0927-561-5084

Trunk line: (02) 845-9555; Local: (02) 6857

Email: [email protected] [email protected]

Army Recruitment Offices of APMC

Army Recruitment Offices - Luzon


(02) 8845-9555; Local: 6843 (+63) 921-978-5548 (+63) 945-802-6604


[email protected]

Army Testing Office - Luzon


02) 8845-9555; Local: 6883 (+63) 921-978-5548

[email protected]

Army Recruitment Offices - Visayas

Camp Lapu-lapu, Cebu City

(032) 231-5157 (+63) 906-450-3309

[email protected]



















240

[email protected]

Army Recruitment Offices - Mindanao

Camp Bgen Edilberto

Evangelista, Cagayan de Oro City

(088) 850-5279 local 4750

(+63) 927-332-1077 [email protected]

[email protected]


Accounting Service, Philippine Army Main

Fort Andres Bonifcaio, Metro Manila

0906-210-0425

1st Field Accounting Unit Camp O’Donnel, Capas, Tarlac

0927-461-1488

2nd Field Accounting Unit Camp Melchor, Dela Cruz, Upi Gamu, Isabela

0975-251-4911

3rd Field Accounting Unit Fort Magsaysay,Palayan City Nueva Ecija

0998-791-7339

4th Field Accounting Unit Camp Capinpin, Tanay Rizal.

0917-306-1738

5th Field Accounting Unit Camp WeeneMartillana,San Jose

Pili,Camarines Sur

0997-457-9618

6th Field Accounting Unit Camp Peralta, Jamindan Capiz

0917-627-1488

7th Field Accounting Unit Camp Lapu-lapu,Cebu City 0920-870-3988

8th Field Accounting Unit Camp General Vicente Lukban, Brgy.Maulong

Catbalogan City

0939-449-6322

9th Field Accounting Unit Camp Kuta Sang-an, Pulacan Zamboanga Del

Sur

0917-653-1950

10th Field Accounting Unit Camp Evangelista,Patag Cagayan De Oro City

0917-526-5141

11th Field Accounting Unit Naval Station,Felix Apolinario, Camp

Panacan,Davao City

0939-515-8995

12th Field Accounting Unit Camp BGEN Siongco, Awang Datu Odin Sinsuat,

Maguindanao

0929-887-2101

14th Field Accounting Unit Camp Atienza, Libis Quezon City

0933-053-4634

15th Field Accounting Unit Fort Andres Bonifcaio, Metro Manila

PLDT Trunk lines: (02) 911 6001 to 911 6045

Local: 6541/6542

16th Field Accounting Unit Camp Arturo Enrile,Malagutay Zamboanga City

0995-991-9637



241

OACESPA (Central Office)

OACESPA, Headquarters Philippine Army, Bayani Road, Fort Bonifacio, Metro Manila

OACESPA Mobile phone: 0915-534-4906

Trunk line: (02) 845-9555; Local: (02) 6599

Email:[email protected]

OESPA of Philippine Army Major Units (Field Offices)

1st Infantry (Tabak) Division, Phil Army

Camp Major L. Sang-an, Pulacan, Labangan, Zamboanga Del Sur

(+63) 917- 793 -8341/ 6624 (062)-945-2721

2nd Infantry (Jungle Division, Phil Army

Camp Mateo M Capinpin, Tanay, Rizal

(02) 6542

3rd Infantry (Spearhead) Division, Phil Army

Camp Gen Macario B Peralta Jr, Jamindan

Capiz

(+63) 916-271-2519

4th Infantry (Diamond) Division, Phil Army

Camp Bgen Edilberto Evangelista, Cagayan de

Oro City

(+63) 997-173- 3193

5th Infantry (Star) Division, Phil Army

Camp Melchor F Dela Cruz, Upi, Gamu, Isabela

(78) 5029

6th Infantry (Kampilan) Division, Phil Army

Camo Bgen Gonzalo H Siongco, Awang, Datu


(+63) 927-781-0693

7th Infantry (Kaugnay) Division, Phil Army

Fort Ramon Magsaysay, Nueva Ecija

(+63) 945-205-1406/3296

8th Infantry (Storm Trooper) Division, Phil Army

Camp General Vicente Lukban, Catbalogan City

Samar

(+63) 917-302-3305/3192

9th Infantry ( Spear) Division, Phil Army

Camp Elias Angeles, Pili Camarines Sur

(+63) 956-554-5968

10th Infantry (Agila) Division, Phil Army

Camp General Manuel T Yan Sr., Brgy Tuburan,

Mawab, Campostela Valley Province

(+63) 917-122-9046

11th Infantry (Alakdan) Division, Phil Army

Kuta Heneral Teofilo Bautista, Brgy Busbus,

Jolo, Sulu

(+63) 906-641-5049

Armor (Pambato) Division

Camp O'Donell, Capas, Tarlac

(+63) 948-413-7759


OACESPA (Central Office)

OACESPA, Headquarters Philippine Army, Bayani Road, Fort Bonifacio, Metro Manila

OACESPA Mobile phone: 0915-534-4906

Trunk line: (02) 845-9555; Local: (02) 6599

Email:[email protected]

OESPA of Philippine Army Major Units (Field Offices)


Camp Major L. Sang-an, Pulacan, Labangan, Zamboanga Del Sur

(+63) 917- 793 -8341/ 6624 (062)-945-2721



242



(02) 6542



Capiz

(+63) 916-271-2519


Camp Bgen Edilberto Evangelista, Cagayan de

Oro City

(+63) 997-173- 3193


Camp Melchor F Dela Cruz, Upi, Gamu, Isabela

(78) 5029




(+63) 927-781-0693


Fort Ramon Magsaysay, Nueva Ecija

(+63) 945-205-1406/3296


Camp General Vicente Lukban, Catbalogan City

Samar

(+63) 917-302-3305/3192



(+63) 956-554-5968


Camp General Manuel T Yan Sr., Brgy Tuburan,

Mawab, Campostela Valley Province

(+63) 917-122-9046



Jolo, Sulu

(+63) 906-641-5049



(+63) 948-413-7759


Admin, OAJA 2nd Floor MGEN DE LOS REYES Building, Headquarters Philippine Army, Fort Bonifacio,

Taguig City Trunkline: 845-9555

[email protected]

6517/09952312930

Message Center

6717/09952312930

Fax 6517/09952312930


ODJAG, 1ID, PA Kuta Major Cesar Sang-an, Pulacan, Zamboanga del Sur

765-5611, 765-6512 loc 4402

ODJAG, 2ID, PA Camp General Mateo Capinpin, Tanay, Rizal

845-9555 loc 6414 [email protected]

ODJAG, 3ID, PA Camp Gen Macario

Peralta Jr, Jamindan, Capiz

765-5634, 765-5635 loc 6240 [email protected]

243


OAPM (Central Office)

OAPM, Headquarters Philippine Army,

Bayani Road, Fort Bonifacio, Metro

Manila

OAPM Mobile phone: 0927-6132-166

Trunk line: (02) 845-9555; Local: 6527/6277/6727


Provost Marshal of Philippine Army Major Units (Field Offices)


Camp Major L. Sang-an, Pulacan,

Labangan, Zamboanga Del Sur

[email protected]



(+63) 995-972-5168 [email protected]

ODJAG, 4ID, PA Camp Evangelista,

4ID, PA, Cagayan de Oro City

(088)881-1898 loc 4035

ODJAG, 5ID, PA Camp Melchor dela

Cruz, Upi, Gami, Isabela

765-5651, 765-5655 loc 5089

ODJAG, 6ID, PA Camp BGen Gonzalo

Siongco, Awang, DOS, Maguindanao

4248

ODJAG, 7ID, PA Fort Ramon,

Magsaysay, 3130 Nueva Ecija

765-5671/5674/5677 Loc 3817

[email protected]

ODJAG, 8ID, PA Camp Vicente Lukban, Maulong, Catbalogan,

Samar

251-6869 544-0020/0085

Loc 3148 [email protected]

ODJAG, 9ID, PA Camp Elias Angeles,

San Jose, Pili, Camarines Sur

0917-879-2618 0917501-4554

[email protected]

ODJAG, 10ID, PA Camp Manuel Yan,

Brgy Tuboran, Mawab, Compostela Valley

765-5561/5564/5566/5567 loc 4220 [email protected]

ODJAG, 11ID, PA Kuta Heneral Teofilo, Bautista, Jolo, Sulu

Brigade SJA, 51EBde, PA

Camp Gen Rigoberto Atienza, Libis, Quezon

City

911-6001/6824 Loc 4116

OSJA, 52EBde, PA Camp Col Oscar

Natividad, Manolo Fortich, Bukidnon

749-6819 loc 455


Camp Lapu-Lapu, Cebu City

6827


OCSJA, TRADOC, PA Camp O’Donnell,

Capas, Tarlac 4038/4039

[email protected]

ARESCOM, PA Camp Riego de Dios,

Tanza, Cavite


244



Capiz

(+63) 945-736-5765 [email protected]


Camp Bgen Edilberto Evangelista, Cagayan

de Oro City

(+63) 997-887-8018 [email protected]


Camp Melchor F Dela Cruz, Upi, Gamu,

Isabela

[email protected]




(+63) 955-3723-491 [email protected]


Fort Ramon Magsaysay, Nueva

Ecija

[email protected]


Camp General Vicente Lukban, Catbalogan

City Samar

(+63) 977-6919-673 [email protected]



(+63) 926-3924-232 [email protected]


Camp General Manuel T Yan Sr., Brgy

Tuburan, Mawab, Campostela Valley

Province

(+63) 956-7112-153 [email protected]



Jolo, Sulu [email protected]



[email protected]

51st Engineering Brigade

Camp General Rigoberto J Atienza,

Libis Quezon City [email protected]

52nd Engineering Brigade

Camp Col Oscar F Natividad, Manolo Fortich, Bukidnon

[email protected]

53rd Engineering Brigade

Camp Lapulapu, Cebu City

[email protected]

54th Engineering Brigade

Cabatangan, Zamboanga City

[email protected]

55th Engineering Brigade

Brgy Maria Cristina, Baloi, Lanao del Norte


Army Artillery Regiment

Fort Ramon Magsaysay, 3130

Nueva Ecija

(+63) 917-8829-973 [email protected]

Army Signal Regiment Fort Andres Bonifacio, Metro Manila

(+63) 917-8456-375 [email protected]

Army Support Command

Fort Andres Bonifacio, Metro Manila

[email protected]


245

Training and Doctrine Command

Camp O’Donell, Sta Lucia, Capas Tarlac

[email protected]

Army Reserved Command

Camp Riego de Dios, Tanza, Cavite

[email protected]

Headquarters and Headquarters Support Group

Fort Andres Bonifacio, Metro Manila [email protected]

Finance Center Philippine Army


[email protected]

Army Intelligence Regiment


[email protected], [email protected]

Civil Military Operation Regiment


(+63) 927-1236-419 [email protected]

[email protected]

Light Reaction Regiment


Palayan City

(+63) 917-1186-860 [email protected]

First Scout Ranger Regiment

Camp Tecson, San Miguel 3011, Bulacan

[email protected]

Special Forces Regiment Airborne


Palayan City

(+63) 945-4464-235/ (+63) 950-2016-558 [email protected]

Task Group Bantay Km. 13, East Service Road, Western Bicutan

Taguig City (+63) 956-8670-052

Brigade Combat Team Kuta Heneral Teofilo Bautista, Brgy Busbus,

Jolo, Sulu

(+63) 927-8261-803 [email protected]



Option 1: Answer the feedback form distributed and drop it on the Drop Box located at visible area of every office. Option 2: Send your feedback through email at [email protected] or send us a message on our Facebook Account “Agh Hhsg PA”. Option 3: Call or text your feedback at the AGH hotline number: 0915-488-3846.


Step 1: Every 1st week of the next month, Asst Chief Nurse for Quality and Assurance opens the drop box and compiles and records all feedback submitted. Step 2: Feedback requiring answers are forwarded to the concerned branches and they are required to answer within three (3) days upon receipt of feedback.





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Step 3: The answer will then be relayed to the citizen through the contact number/email provided. For inquiries/follow-ups, please contact our hotline number: 0915-488-3846; Trunk line at (02) 8845-9555; Local:4603 or 4637, email us at [email protected] or send us a message on our Facebook Account “Agh Hhsg PA”


Option 1: Fill-out the feedback form (which already includes a complaint form) and drop it on the Drop Box located at visible area of every office. Option 2: Complaints can be filed through email, telephone, or through Facebook Account. Make sure to provide the following information:


For inquiries/follow-ups, please contact our hotline number: 0915-488-3486; Trunk line at (02) 8845-9555; Local: 4603, email us at [email protected] or send us a message on our Facebook Account “Agh Hhsg PA”


Step 1: The Complaints Officer (Chief of) opens the drop box and evaluates all the complaints every Friday. Step 2: The Complaints Officer will then forward the complaints to the Investigating Officer for proper investigation. Step 3: The Investigating Officer will then forward the Investigation Report to the Commanding Officer for the imposition of appropriate action. Step 4: The Complaints Officer will give feedback to the client on the action taken for his/her complaint within seven (7) days upon receipt of complaint. For inquiries/follow-ups, please contact our hotline number: 0915-488-3846; Trunk line at (02) 8845-9555; Local: 4603, email us at [email protected] or send us a message on our Facebook Account “Agh Hhsg PA”

Contact Information of Operations Division and complaints centers

AGH Mobile phone: 0915-488-3846 Trunk line: (02) 845-9555; Local: (02) 4603 Email:[email protected] Facebook Account Name: “Agh Hhsg PA” 8888 – Presidential Complaints Center





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0908-881- 6565 – CSC Contact Center ng Bayan 478-5093 – Anti-Red Tape Authority [email protected] – Anti-Red Tape Authority 1-ARTA (2782) – Anti-Red Tape Authority
