PHK_PROFILE_1_with equipments (1)

SOLUTIONS TO ALL HOSPITALITY NEEDS Page 1

Profitable Hospitality

Kenya

Profitable Hospitality Solutions

@PHospitalityK

[email protected] 0702 736 297, 0735566117

2nd floor Massaimall ,Magadi Road ,Nairobi Kenya

A B O U T U S

HISTORY Profitable Hospitality Kenya (PHK) is today the leading hotel consultancy in Nairobi. We have carried out some of the largest and most prestigious hotel projects in Different Counties in Kenya and serves as

an advisor to some of the industry’s leading players. We pride ourselves in being extremely client driven and committed to creating value and providing excellent service on all

assignments - our track record and client loyalty is our prime focus.

GEOGRAPHIC FOCUS We have strong presence in Nairobi, Naivasha and Eldoret with offices in Nairobi .We are active throughout Kenya and

East Africa .

The Profitable Hospitality Kenya Consultancy provides services to independent Bed and Breakfasts, Hotels,Camps/Lodges,

Restaurants and Pubs with rooms as well as to the individual.

OUR VISION

As PHK is ultimately to raise the profile of the hospitality industry so whichever hotel a guest chooses to stay at, or

whichever restaurant they choose to dine at, they are taken on a unique customer service journey where the hospitality

professionals they meet along the way create memorable experiences just for them.

OUR AIM

To assist your business, by working with the owner / managers to unlock your business potential and produce optimal

results which will improve your profitability. We do this by assessing your internal procedures and how you look after

your suppliers, staff and guests. We specialize in assisting hospitality businesses to have loyal customers who become your

best advert.

http://www.starqualityhospitality.co.uk/services_for_business.html


WE OFFER A WIDE ARRAY OF

HOSPITALITY SOLUTION

Competitor assessment .

Operational efficiency audit.

Recruitment and selection

Staff Training .

Cost control initiatives

Cost cutting initiative

Profit maximization

Establish operational guides and SOPs

Hotel assessments.

Mystery client services

Hotel equipments supply.

Hotel website.

Hotel brochures.

Social media marketing.

Hotel, Restaurant, Club renovation and

remodeling.

C O N S U LT I N G - HOTEL ASSESMENT

In the age of growing foreign and Local tourism, providing excellent quality service at hotels is increasingly

more important. Service quality and customer satisfaction have gradually been recognized as key factors used to

gain competitive advantage and customer retention. Most companies continuously conduct satisfaction surveys of

their customers through the eyes of a Customer with a hotel background, with a view of using analyzed results to

identify attributes of potential improvement.


C O N S U LT I N G - COMPETITOR ASSESMENT Do you really know what you are up against? Is your product and service level better or inferior compared to your

competitor hotels? Where are your competitors? Are you competing with your competitors on the same

distrbution channels? Are there any regional or local websites in other countries that have distribution strength for

your destination? On which distribution channels should you be present?

To develop a well-balance revenue management strategy, you have to evaluate the value proposition of your

hotel's competition. And there is only one way, let us do the research for you and give you all the

information regarding your competitor for you to be the Leader in Revenue ,Sales and Customers.

C O N S U LT I N G - F E A S I B I L I T Y S T U D I E S

Feasibility studies are in today's market absolutely essential as they represent an objective assessment of

the economic viability of a hotel project, whether new development or extensive renovation/repositioning

of an existing hotel, and serves as a necessary foundation to negotiate and secure an operator contract as

well as the basis for discussions with banks and obtaining financing.

PHK has prepared numerous feasibility studies across Kenya as well as in East Africa. Our studies include:

> Thorough review and analysis of macro and micro economic trends;

> Analysis of the property market - historical trends, developments and forecasts;

> Analysis of the hotel market performance in terms of supply and demand; > Assessment of the location and infrastructure;

> Review and analysis of performance of competitor hotels - and expected future competitors; > Recommendations on optimal projects in terms of size, category and scope of facilities;

> Projections for the performance of the proposed project in terms of occupancy and average rate;


C O N S U LT I N G -HOTEL ASSESMENT & COMPETITOR ASSESMENT R E F E R E N C E

POA PLACE RESORT ELDORET Client: Private Collections Ltd Contact: ALFRIDA

C.E.O

[email protected]

Assignment:

PHK was engaged to conduct the Resort overall assessment to establish the position of the Hotel against

the fast rising Competition in Eldoret Town.

Staff assessment was also conducted to understand the level of knowledge and professionalism held by

the staff so as to know the training needs they require.


C O N S U LT I N G - TRAINING & SOPs ESTABLISHMENT R E F E R E N C E S

THE PEARL HOTEL ELDORET

Client: THE PEARL TOURIST HOTEL Contact: J.K.Sigei GENERAL MANAGER info @thepearlhotelke.com

+254 702404000

Assignment:

PHK was engaged to set up the System Operation Procedures for all the departments on day to day

operation, Reviewed the Menu and Established the current menu in operation, trained all the staff on their

duties and responsibilities and also was the origin of marketing and sales ideas for the festive season on

December 2014 where the hotel made 18,000,000 on Revenue. PHK is also the Hotel Matters advisor to the CEO and the owner.


C O N S U LT I N G – STAFF TRAINING & REDUCING THE STAFF TURN OVER

LAKE NAIVASHA KONGONI LODGE

Client: Private Collections Ltd

Contact: ALFRIDA CEO

[email protected]

Assignment: PHK was engaged as a trainer for the key Departments that are directly

involved with the clients. The departments involved were Front office and Food

and Beverage service.

PHK also had the task of investigating the cause of the high staff turnover in the

lodge and came up with a counter measure to avoid and reduce the same.

PHK is the adviser to the Directors of Private Collections.


C O N S U LT I N G - TRAINING & SOPs ESTABLISHMENT R E F E R E N C E

THE SMITH HOTELS

Client: Smith Hotels

Contact: Lemayian Sane CEO

[email protected]

Assignment:

PHK was selected to review the Entire Hotel operation and provide recommendations on ways to maximize the revenue .

PHK designed the system operation procedures for the Hotel that are currently in use.

Gross Revenue on monthly basis before PHK went in was 800,000 while 3 months after PHK on site the Gross revenue was 8,000,000 ksh.


C O N S U LT I N G - ADVICER AND RECRUITER

TWIGA HILL LODGE KAREN

Client: Twiga Hill Lodge

Contact: Mr.Wangati

CEO

[email protected]

Assignment:

PHK is engaged as sole a recruiter and human resource provider for the Establishment for the last 1 year and has continued to provide professional staff.

PHK is the adviser to the owners of Twiga Hill Lodge on matters Hospitality


C O N S U LT I N G - HOTEL EQUIPMENTS AND SUPPLY

Kitchen Equipment’s.




C O N S U LT I N G - HOSPITALITY TENTS


Documents

PHK_PROFILE_1_with equipments (1)