PM B Presentation

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Shazia Ullah and Mariam Ali (Group 1)

Project Plan – NW Training Scheme

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Enterprise Rent-A-Car is a brand that have numerous branches across the globe. Countries such as:• United Kingdom• United States• Canada• Ireland• Europe

Offers wide range of services:• Car Leasing• Replacement Rentals• Van Pooling• Car Sharing• Hourly Rental Programs

Introduction

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The aim of this project will be to produce:

‘A generic, nationwide training system that further develops the four stage training model used in the North

West of UK.’

This training model has shown to be effective, by helping to boost the four core areas of the business:• Customer Service• Development (Retention)• Fleet Growth• Profit

Aim of Project

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The purpose of the project is to:

‘Implement the current North West training model so that it can be used as 'best practice' across all

branches.’

• Later improves staff retention; which in turn leads to better customer service in the future.

Big Idea

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Project Objective 1 Retrain training managers of different regions so that

they can deliver the new training scheme in two months.• Seven signed documents/forms to confirm the

retraining of managers to deliver the new training scheme.

• Seven feedback and evaluation forms confirming the success and the understanding of the new training scheme.

Project Objectives and KPI’s

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Project Objective 1• Get Head of Training to review and approve the use

of materials required on a nationwide basis for the new training scheme.

• Allocate specific days and times at which the different Training Managers will be retrained.

• Deliver the required training to the Training Managers.

Project Tasks

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Project Objective 2 Create and implement a one day training conversion

course to retrain the existing employees during the last six months of the project. • Signed documents/forms to confirm the retraining of

each existing employees. • Collect feedback and evaluation forms from

employees that have been on the one day training scheme during the first two months, to gain an understanding of its usefulness.


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Project Objective 2• Design and develop the one day training conversion

course.• Implement the one day training conversion course.• Contact existing Employees and allocate days and

times for the retraining course.• Contact Regional Managers to ensure days for

retraining are appropriate. • Deliver the one day training conversion course.

Project Task

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Project Objective 3 Implement the new training scheme by October 2014; this

includes creating scenarios that employees may face in the future in the form of role plays.• A thorough feedback form that measures the success of the

new training scheme.• Face to face employee interviews regarding the introduction

of role-plays to establish an idea of how well the new training scheme has been effective.

• Evaluate and compare the staff retention to see if there has been an improvement.


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Project Objective 3• Gain approval of the new training scheme by both the

Project Board and the other Regional Managers.• Design and develop 5 specific scenarios that will be

used in role play.• Implement the 5 scenarios that have been designed

(via video recording).

Project Task

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Project Objective 4 Investigate and implement a suitable e-

learning package, as part of development of the NW training scheme within the first three months of the project.• Report to measure and explain the pros and cons of

various e-learning packages.• All new employees have access to the new e-learning

package as part of their training.


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Project Objective 4• Research the various e-learning packages available

(Personal Development).• Present findings to the Project Board and gain approval

for the implementation of the most appropriate one.• Implementation of the e-learning package (Buying and

Installing).

Project Task

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Project Objective 5 Evaluate and report on what’s gone right and wrong in

the project.• A confirmation letter from the Project Board being

satisfied with the outcome of the overall project.


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Project Objective 5• Write a report that analyses the strengths and

weaknesses of the project and the extent to which it was successful.

Project Task

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Task Schedule• A) Allocate specific days and times at which the different Training Managers

will be retrained.• B) Contact existing Employees and allocate days and times for the retraining

course.• C) Contact Regional Managers to ensure days for retraining are appropriate. • D) Deliver the one day training conversion course.• E) Deliver the required training to the Training Managers.• F) Design and develop 5 specific scenarios that will be used in role play.• G) Design and develop the one day training conversion course.• H) Gain approval of the new training scheme by both the Project Board and

the other Regional Managers.• I) Get Head of Training to review and approve the use of materials required on

a nationwide basis for the new training scheme. • J) Implement the 5 scenarios that have been designed (via video recording).• K) Implement the one day training conversion course.• L) Implementation of the e-learning package (Buying and Installing).• M) Present findings to the Project Board and gain approval for the

implementation of the most appropriate one.• N) Research the various e-learning packages available (Personal

Development).• O) Write a report that analyses the strengths and weaknesses of the project

and the extent to which it was successful.

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Head of Office (USA)The Head of Office will be responsible for:

• Approving the project.• Decision to commencing the project.• Allocating the budget.

Head of TrainingThe Head of Training will be responsible for:

• Reviewing the new training scheme.• Reviewing the materials required for training.• Preparing the Training Managers for retraining.

Stakeholder Analysis

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Project BoardThe Project Board will be responsible for:

• Monitoring the project.• Observing to see if the deliverables are being produced.• Giving approval to Project Managers; for example – allocating

budgets or adjustments to deadlines. Project ManagerThe Project Manager will be responsible for:

• Breaking down the requirements of the project.• Allocating the tasks to the appropriate team members.• Leading, monitoring and controlling the project.• Documenting the project.• Keeping in touch with the Project Board regarding the progress.


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Implementation TeamThe Implementation Team will be responsible for:

• Carrying out specific tasks allocated by the Project Manager.

• Realising the objectives. Training ManagerThe Training Manager will be responsible for:

• Delivering the new training scheme to the employees.


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Regional ManagerThe Regional Manager will be responsible for:

• Making sure all employees (new and current) in their region are fully trained.

• Reviewing the project plan to ensure that there is no negative impact on their branch and operations.

EmployeesThe Employees will be responsible for:

• Giving their opinions on the current training scheme, (strengths and weaknesses).

CustomersThe Customers won’t have a direct effect on the project.


Meet their Needs

Implementation Team

Key Player

Head Office Project Board Project Manager

Least Important

Employees Customers

Show Consideration

Head of Training Regional Managers Training Managers

Stakeholder Matrix

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Power of Stakeholders

Interests of Stakeholders

High

High

Low

Low

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• E-learning – 10k• Wages (Project Managers) – 45k• Wages (Implementation Team) – 30k• Video Recording and Editing Software – 10k• Actors (4) – 16k• Technical Equipment and Setting Up – 15k• Travelling Cost – 15k

Budget

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Risks• The new training scheme might not be completed by

October 2014.• Training Manager/Current Employees might not be

available for training on an allocated day. • Actors might not be available for the video recording.• Technical issues with recording equipment. • Licence limitations for the e-learning package.

Constraints• The budget is £200,000.• Has to be completed by October 2014.

Risks and Constraints

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Thank you for listening to our presentation.

Any Questions?

Documents

PM B Presentation