“Population Welfare” and “Satisfaction from …surveys.cbs.gov.il/Survey/Questionnairee/2007/Questionnaire.pdf · [Not including housework at home or voluntary labour] [National

“Population Welfare” and “Satisfaction from Government Services”

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Chapter 1 : DETAILS OF HOUSEHOLD MEMBERS 1.10 Is your permanent address _____________ (the address which appears in the Population Registry)?

1. Yes 2. No.

1.20 What is your permanent address? ______________________ 1.30 I will now ask you regarding the people who live in this dwelling on a permanent basis. Respondent only: 1.40 What is your name? First name ______________ 1.50 Last name ________ 1.60 ID number including zeros on the left and the check digit on the right _______ For all HH members except Respondent: 1.40 Other than you, who else lives in the dwelling on a permanent basis? The dwelling referred to is the one at___________________. It includes soldiers in compulsory army service, as well as children studying at boarding schools, including Grade 12.

First name _______________ . 1.50 Last name _____________ . 1.70 Relationship to respondent:

1. [Respondent] 2. Spouse 3. Child 4. Spouse of Child 5. Grandchild 6. Parent 7. Spouse's parent 8. Sibling 9. Brother/sister-in-law 10. Grandparent 11. Aunt/uncle 12. Niece/nephew 13. Other relative 14. Foster child 15. Roommate 16. Caregiver or cleaning person 17. Other non-relative

1.70.1 16.130 What is the nature of relationship?

__________________ Table of household (HH) members [a list of all household members, and information collected for each person] 1.80 Do all those living in the dwelling have a common expense budget for food?

1. Yes 2. No

1.90 Who of those living in the dwelling has a joint expense budget for food with you? <names of HH members>

1. Yes. 2. No.

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For all HH members : 1.100 Sex: 1. Male

2. Female For all HH members : 1.110 Year of birth: _______ 1.110.1 If year of birth is unknown: Age ________ For all HH members : 1.120 Country of birth (according to current borders):

1. Israel 2. Other: specify country _____

For Israeli born: 1.130 Father's country of birth (according to current borders):


For Israeli born: 1.140 Mother's country of birth (according to current borders):


For foreign born: 1.150 Year of immigration _______

1.150.1 If year of immigration is unknown: No. of years in Israel ________ For persons 15 years or older. Otherwise, Go to next HH member Q. 1.100: 1.160 Are you:

1. Married [Continue with Q. 1.170] 2. Separated [Continue with Q. 1.170] 3. Divorced [Continue with Q. 1.170] 4. Widowed [Continue with Q. 1.170] 5. Single [R. Go to next HH member Q. 1.100; others to Q. 1.190]

For married or separated: 1.170 Year of marriage _____ 1.170.1 If year of marriage is unknown: No. of years married ____ For divorced: 1.170 Year of divorce _____ 1.170.1 If year of divorce is unknown: No. of years divorced _____ For widowed: 1.170 Year widowed _____ 1.170.1 If year of being widowed is unknown: No. of years of being widowed_______ Respondent only: 1.180 How many times have you been married (including current marriage)?

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For all HH members except Respondent: 1.190 Is this person employed? [Not including housework at home or voluntary labour] [National Service (“Sherut Le’umi”) is considered civilian labour]

1. Yes, employed. [Go to Q. 1.210] 2. In the regular army [Go to Q. 1.210] 3. In compulsory army service [Go to Q. 1.210] 4. Not employed. [Continue with Q. 1.200]

1.210 Has this person studied at an educational institution? 1. Yes, but only in the past. [continue with Q. 1.220] 2. Currently studying (including on vacation). [continue with Q. 1.220] 3. Never studied in an educational institution. [Go to next HH member Q. 1.100]

1.220 What is the highest certificate or degree that <name of household member> has received?

4. Certificate of high school completion (which is not a matriculation certificate) 5. Matriculation certificate 6. Non-academic certificate of completion of post-secondary school 7. First academic degree, B.A., or corresponding degree, including academic certificate 8. Second academic degree, M.A., or corresponding degree (including M.D., medical doctor) 9. Third academic degree, Ph.D, or corresponding degree 10. Did not receive any of the above-mentioned certificates

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Chapter 2: DETAILS OF DWELLING, AUTOMOBILE AND HELP

2.10 I will now ask you regarding housing, cars and household help

2.20 Do you own the dwelling in which you live, or is it rented? ["Owned": by at least one of the persons living in the dwelling]

1. You own it [Go to Q. 2.50] 2. You rent it (including key-money arrangements) [Go to Q. 2.30] 3. [kibbutz member living in dwelling on kibbutz] [Go to Q. 2.50] 4. [Living rent-free in dwelling of a family member, or of a friend who isn't a member of the household] [Go to Q. 2.50] 5. Other. What? ______________ [Go to Q. 2.50]

2.30 From whom did you rent the dwelling?

1. From a public housing corporation: Amidar, Amigur, Prazot, Halamish, Shikmona 2. From a private person (including a family member) 3. Other. What? _________

2.40 Will you be entitled to key money or "vacating money" when you vacate the dwelling?

1. Yes. 2. No.

2.50 In how many rooms do you live, including half-rooms?

Include living room, not including kitchen, bathroom and rooms used only for business purposes. _________

For those who own the dwelling in which they live: 2.60 Do you own another dwelling?

1. Yes 2. No.

For those renting, or with some other arrangement: 2.70 Do you own a dwelling?

1. Yes. 2. No.

2.80 Does your household have the use of an automobile or a commercial vehicle under 4 tons gross weight? [Not including a mini-tractor or two-wheeled motorized vehicles: scooters, motorcycles, etc.]

1. Yes. 2. No.

2.90 How many vehicles did your household have the use of? _____

2.90.1 Is the car owned by you? 1. Yes 2. No 2.90.1 Of those, how many cars are owned by you? 2.100 In the last 12 months, did you have the use of an automobile or a commercial vehicle?

1. Yes. 2. No.

2.110 Do you employ in your house a cleaning person or caregiver? 1. Yes 2. No

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2.111 How many hours a week does the domestic help or caregiver work? 2.112 Does the domestic help or caregiver –

1. do housework, such as cleaning or cooking? 2. care for a household member, such as children or the elderly? 3. do housework and care for a household member? 4. do other work?

2.113 The domestic help or caregiver do: _____________________ 2.120 You mentioned that there is a caregiver or cleaning person in the dwelling. Who pays for them? More than one answer is possible.

2.120 Who pays for the cleaning person or caregiver? Multiple answers are

permitted. [If the household has both a cleaning person and a caregiver, indicate all the sources of payment.] 1 You yourselves [the household] 2 A public institution, such as the National Insurance Institute, the welfare

office 3 Some other person [who isn’t a member of the household]

Chapter 3: POSITIONS REGARDING DWELLING

3.10 The following questions refer to you and to your views about various topics. I'll start with

some questions about your dwelling and the locality in which you live. ENTERהקש : לסוקר

3.110 From what year have you lived in [locality name]? __________

3.110.1 If “Don’t know”, How many years have you lived in [locality name]? ___

3.20.2 I will now ask several questions, each of which has 4 possible answers: Very satisfied, Satisfied, Not so satisfied, Not satisfied at all. (You are requested) to choose the answer which most suits you. 3.120 Are you satisfied, in general, with the area in which you live?

1. Very satisfied 2. Satisfied 3. Not so satisfied

4. Not satisfied at all 3.140 Are you satisfied with the amount of parks, public gardens or greenery in the area in which you live?


4. Not satisfied at all

3.150 Are you satisfied with the cleanliness of the area in which you live? 1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all

3.161 Are you satisfied with the level of clean air in the area where you reside? 1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all

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3.180 Are you satisfied with the number of garbage containers in the area where you reside?

1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all

3.190 Are you satisfied with the amount of parking spaces in the area where you reside? 1 Very satisfied 2 Satisfied 3 Not so satisfied 4 Not satisfied at all

3.200 In general, are you satisfied with the state of the roads in the area where you reside? E.g., width of streets and sidewalks, lighting, signposting.

1 Very satisfied 2 Satisfied 3 Not so satisfied 4 Not satisfied at all

3.20 In what year did you begin living in this dwelling? _________ 3.20.1 If “Don’t know”, How long have you lived in this dwelling? __________ 3.30 Are you satisfied, in general, with the dwelling you live in?

1. Very satisfied. 2. Satisfied. 3. Not so satisfied.

4. Not satisfied at all. 3.80 Are you satisfied with your relations with your neighbors?


4. Not satisfied at all 5. [Have no neighbours]

3.41 Are you satisfied with the size of the dwelling?

1. Very satisfied 2. Satisfied 3. No satisfied and not unsatisfied 4. Not so satisfied 5. Not satisfied at all

3.42 Are you satisfied with the size of the dwelling?

1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all 5. No opinion

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Chapter 4: HEALTH AND FERTILITY

4.10 I will now ask you some questions regarding your health and daily functioning:

4.20 How is your health, overall ? 1. Very good

2. Good 3. Not so good

4. Not good at all 4.30 Do you have any physical or health problem (that has lasted six months or more)?

1. Yes 2. No

4.40 Does this problem interfere with your day-to-day functioning? 1. Greatly interferes 2. Interferes

3. Doesn’t interfere so much 4. Doesn’t interfere at all

4.100 Have you given birth to children? [including children born alive, but not living today]

1. Yes. 2. No

4.110 How many children have you given birth to? ___________

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Chapter 5: RELIGION 5.10 Now I will ask you some questions about religion: 5.20 Are you:

1. Jewish 2. Moslem 3. Christian 4. Druze 5. Other

5.20.1 Are you:

1. Without any religion; an atheist 2. Another religion

5.20.2 Which religion? _________ 5.30 Do you consider yourself as being:

1. Very religious 2. Religious 3. Not so religious 4. Not religious at all

5.30.1 When you were 15, was the house in which you grew up - 1. Very religious 2. Religious 3. Not so religious 4. Not religious

5.40 Do you consider yourself as being: 1. Ultra-religious (“Haredi”) 2. Religious 3. Traditional but religious 4. Traditional but not so religious 5. Non-religious, secular

5.50 When you were 15, was the house in which you grew up - 1. Ultra-Orthodox 2. Religious 3. Traditional, religious 4. Traditional, not so religious 5. Not religious, secular

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Chapter 6: SKILLS: STUDIES, LANGUAGES, COURSES, ARMY SERVICE AND DRIVING LICENSE

6.10 I will now ask you regarding your studies:

6.20 Did/do you study in any kind of educational institution? Including a ‘Yeshiva’ or professional training courses?

1. Only studied in the past 2. Is studying today, including on vacation 3. Did not study at all in an educational institution

6.31 I will now ask you in which institutions you studied, and are studying today? 6.31.1 Did you study in elementary, intermediate or high school?

1. Yes 2. No

6.31.2 How many years did you study in elementary, intermediate or high school? 6.31.3Did you study in a non-academic post-secondary school, such as a school for technicians and practical engineers, a teacher-training institution, a nursing school?

1. Yes 2. No

6.31.4 How many years did you study in a post-secondary school? 6.31.5 Did you study in a learning institution towards an academic degree?

1. Yes 2. No

6.31.6 How many years did you study in a learning institution towards an academic degree? 6.31.7 Did you study in a yeshiva, including a higher yeshiva or a kolel?

1. Yes 2. No

6.31.8 How many years did you study in a yeshiva? 6.31.9 Did you take courses for professional training, such as bookkeeping, programming, carpentry?

1. Yes 2. No

6.31.10 How many years did you study these courses? 6.31.12 Did you study in another educational institution?

1. Yes 2. No.

6.31.13 What is the name of the educational institution? ________________ 6.31.14 How many years did you study in this institution? 6.31.15 In total, you studied for ___________ years?

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6.40 What is the educational institution in which you are studying?

1. Post-secondary school, not in an academic track 2. An educational institution, towards an academic degree 3. “Great yeshiva” – not including secondary yeshiva 4. Professional training courses 5. Other educational institution

6.40.1 What type is the educational institution? 6.50 What is the highest degree or certificate you have received?

1. Certificate of completion of high school (which is not a matriculation certificate)

2. Matriculation certificate 3. Certificate of completion of post-secondary school, which is not a

matriculation certificate 4. First academic degree, B.A., or a corresponding degree including

academic certificate 5. Second academic degree, M.A., or a corresponding degree (including

M.D, doctor of medicine) 6. Third academic degree, Ph.D, or a corresponding degree 7. You did not receive any of the certificates no above

6.60 Did you study for your certificate or degree in Israel or abroad?

1. In Israel 2. Abroad

6.61 What is the main subject you studied, or are studying, at an educational institution?_____________ 6.71 [To the enumerator: In which language are you interviewing?]

1. Hebrew [Continue with Q. 6.80 and then Go to Q. 6.100.1 - Reading and Writing only] 2. Russian 3. Arabic [Continue with Q. 6.80] 4. English

6.99 What is the level of your knowledge of the Hebrew language? No. of question

1. Very Good 2. Good 3. Moderate 4. Weak 5. Don’t know at all

6.100 Speech

6.110 Reading

6.120 Writing

6.200 Did you serve in the army? 1. Yes 2. No [Continue with Q. 6.210]

6.210 Did you do National Service (“Sherut Le’umi”) ? 1. Yes 2. No

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6.211 In your opinion, to what extent does military service influence one’s chances of being hired?

1. Influences greatly 2. Influences 3. Does not influence much 4. Does not influence at all

6.212 In your opinion, to what extent does military service influence personal relationships?

1. Influences greatly 2. Influences 3. Does not influence much 4. Does not influence at all

6.220 Do you have a driving license? (including license for cars, motorcycles, motor-scooters, etc.) 1. Yes. [Continue with Q. 6.230] 2. No [Go to Chapter 7, Intro. 7.10]

6.230 Do you drive a car? (Including a license for cars, motorcycles, motor-scooters, etc.) 1. Daily, often 2. Sometimes, occasionally 3. Seldom 4. Never

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Chapter 7: USE OF COMPUTERS AND THE INTERNET

7.10 I will now ask you regarding your use of computers and the internet.

7.140 Did you use a computer during the last three months?

1. Yes 2. No

7.150 Where did you use a computer? More than one answer is possible 3. At home 4. At work 5. In another place, such as a café, at university, at a friend’s

7.160 For what purpose did you use a computer during the last three months? 7.160.1 Did you use the computer for work purposes? 1. Yes 2. No 7.160.2 Did you use the computer for study purposes? 1. Yes 2. No 7.160.3 Did you use the computer to search for information; e.g., bank

account, news, meeting people? 1. Yes 2. No

7.160.4 Did you use the computer for e-mail purposes? 1. Yes 2. No 7.160.5 Did you use the computer for discussion groups and

communications; e.g., chat rooms, forums, Messenger, Skype? 1. Yes 2. No

7.160.6 Did you use the computer for games? 1. Yes 2. No 7.160.7 Did you use the computer for paying bills; e.g., gas, telephone 1. Yes 2. No 7.160.8 Did you use the computer to download files; e.g., programs, songs,

pictures? 1. Yes 2. No

7.160.9 Did you use the computer for buying products; e.g., electrical appliances and furniture?

1. Yes 2. No

Would you be prepared to fill out a short questionnaire of the Central Bureau of Statistics on the

internet? 1. Yes 2. No

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Chapter 8: OCCUPATION/EMPLOYMENT

8.10 I will now ask you regarding your activities and employment.

8.30 Did you work last week? [Not including housework at home or voluntary labour] [National Service (“Sherut Le’umi”) is considered civilian labour]

3. Yes, you worked last week. 4. You were doing regular army service 5. You were doing compulsory army service 6. No, you didn’t work last week

8.40 Do you have a job from which you were absent last week? (Including a business) 1. Yes 2. No 3. [Work was promised within 30 days]

8.50 Did you actively seek work in the last 4 weeks?

1. Yes 2. No

8.630 If you had been offered an appropriate job, could you have started working last week? 1. Yes 2. No

8. 640 What is the main reason you couldn't begin to work last week? 1. You were studying 2. You were ill 3. You were on Army Reserves duty 4. There was no alternate arrangement for caring for the children 5. You were caring for a family member 6. Other reason. What? _____________

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__Working: PRESENT SITUATION (WP)____

8.wp.50 Do you work at more than one workplace? 1. Yes 2. No

8.wp.60 In how many places do you work? ____

8.wp.70 I'd like to ask regarding your main place of work: 8.wp.80 Name of workplace: ____________ 8.wp.90 Main activity of workplace: _____________ 8.wp.100 Section or department in which you work: ______________ 8.wp.110 Main activity of the section or department in which you work: _________ 8.wp.120 What work do you do there? ___________ 8.wp.130 What are your main activities on your job? ___________ 8.wp.140 What is your job title or position? __________ 8.wp.150 At this workplace, are you:

1. Employee 2. Self-employed who employs others 3. Self-employed who doesn’t employ others 4. Member of a cooperative 5. Member of a kibbutz 6. Working without pay in a family business

For R's who are employees or members of cooperatives only: 8.wp.160 Who pays you?

1. The workplace indicated in Q. 8.wp.80 2. A manpower agency 3. Other: What? _____

8.wp.170 How many hours a week do you usually work, including overtime, at <name of workplace/your (main) workplace>? [For teachers and artists – also includes preparation time] __________

For those who work in more than one workplace 8.wp.180 How many hours a week do you usually work, including overtime, at all your

also –For teachers and artists [>? main workplace/placename of work<including at , workplacesincludes preparation time] __________

[For those who work an unknown or irregular number of hours] 8.wp.190 Do you usually work 35 hours a week or more?

1. Yes 2. No

[For those who work in only one workplace, where they are employees or members of cooperatives. Otherwise, go to Q. 8.wp.210] 8.wp.200 Is this job considered a full-time job?

1. Yes 2. No

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8.wp.210 What are the reasons that you work less than 35 hours a week?

2- No 1- Yes 8.wp.210.1 You looked for full-time work but couldn't find any.

2- No 1- Yes 8.wp.210.2 You looked for an additional job but couldn't find one.

2- No 1- Yes 8.wp.210.3 In this type of work, one usually works less than 35 hours a week.

2- No 1- Yes 8.wp.210.4 Cannot work more for reasons of illness, deformity, disability, etc.

2- No 1- Yes 8.wp.210.5 Retired or Advanced age.

2- No 1- Yes 8.wp.210.6 6 Take care of a family member or the household

2- No 1- Yes8.wp.210.7 Studying.

2- No 1- Yes 8.wp.210.8 Not interested in working more than 35 hours a week.

2- No 1- Yes8.wp.210.9 Other: What? ______

[If more than one "yes" to Q. 8.wp.210, continue with Q. 8.wp.220. If only 0-1 "yes" to Q. 8.wp.210 go to Q. 8.wp.230] 8.wp.220 Of the reasons you noted, what is the main reason for your working less than 35 hours a week? [Enumerator reads to R the reasons to which he answered "yes."]

Main reason: _________

8.wp.230 In general, how satisfied are you with your job at <name of workplace/your present (main) workplace/the regular army> ?

1. Very satisfied 2. Satisfied 3. Not very satisfied 4. Not satisfied at all

related to your field ) workplace) main(at your present /name of workplace(Is your job at 231 .wp.8

of studies? 1. To a very great extent 2. To a great extent 3. To an extent

4. Not at all 5. [Has no specific field of studies]

8.wp.232 In what framework did you learn the work you do in this workplace?

1. In the workplace 2. On a course not in the framework of the workplace 3. Self-taught

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8.wp.240 In which locality do you work? (To those working in a number of places: Please relate to <your work at name of workplace/your main workplace>)

1. In [locality of residence] 2. In another locality (Name of locality: ________ ) 3. In different localities 4. [Abroad] 5.

8.wp.240.1 What is the name of the locality in which you work? 8.wp.250 How long does it usually take you to get to <name of workplace/your (main) workplace>?

1. Less than 15 minutes 2. 30-44 minutes 3. 45-59 minutes 4. 60-89 minutes 5. 90 minutes or more 6. [Works at home]

8.wp.260 Are you bothered by the length of time it takes you to get to work? 1. Greatly bothered 2. Bothered 3. Not very bothered 4. Not bothered at all

[If member of kibbutz or unpaid family member, go to Q. 8.wp.290] [If an employee, member of cooperative or serves in the regular army] 8.wp.270 In your opinion, is there a suspicion that you will lose your job in the coming year?

[If self-employed] 8.wp.270 In your opinion, is there a suspicion that you will not have work in the coming year?

1. Not concerned at all 2. Slightly concerned 3. Greatly concerned 4. Very greatly concerned

8.wp.280 If you did lose your job, what are the chances you could find another one paying about what you earn today?

1. A very good chance 2. A good chance 3. A small chance 4. No chance at all 5. [I wouldn’t look for a job]

8.wp.281 If you could afford financially not to work at all, would you work?

) main(present your /name of workplace <How many years have you been working at290 .wp.8workplace/the regular army>? ______

] If a kibbutz member or working without pay in a family business, go to Q. 8.wp.330[

]Otherwise, go to Q. 8.wp.320[

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[If working in one workplace, or in the regular army] 8.wp.320 Are you satisfied with the income from your work?

[If working in more than one workplace] 8.wp.320 Are you satisfied with the income from all your workplaces?


8.wp.800 Some employers give their employees, in addition to their wages, various benefits. I will read you a list of benefits. Please reply regarding each one of them, whether your work conditions include them:

Yes No

8.wp.800.1 Participation in life insurance payments 1 2

8.wp.800.2 Full payment for sick leave 1 2

8.wp.800.3 Participation in pension scheme, including managers’ insurance, provident funds

1 2

8.wp.800.4 Participation in study fund 1 2

8.wp.800.5 Participation in profits or share options 1 2

8.wp.800.6 Employer’s car at your disposal 1 2

8.wp.800.7 Participation in car expenses 1 2

8.wp.800.8 Other benefits: meals, participation in children’s education expenses, daily newspaper, cellphone, etc.

1 2

8.wp.800.9 Full payment for vacation leave 1 2

8.wp.800.10 How many vacation days at full pay are you entitled to in a year?

_Working: EVER (WE)________

8.we.520 I will now ask regarding all the years you ever worked.

8.we.530 How many years in total did you work in Israel and abroad, in all workplaces, including your present one? (Including army service, not including compulsory army service)

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____ Looking for job: PRESENT SITUATION (LP) _____

600.1.lp.8 Have you been looking for work more than three months?

1. Yes 2. No

610.lp.8 What are the reasons you have not found suitable work? 8.lp.610.1 Because there is no work in your profession 1-Yes 2-No 8.lp.610.2 Because there is no work in the area where you live 1-Yes 2-No 8.lp.610.3 Because there was no suitable work regarding: wages, work hours, work interest, over qualified

1-Yes 2-No

8.lp.610.4 Because of lack of experience, lack of suitable training, language difficulties

1-Yes 2-No

8.lp.610.5 Because of your physical limitations, disability or long-term illness 1-Yes 2-No 8.lp.610.6 Because you take care of a family member or the household 1-Yes 2-No 8.lp.610.7 Because of your age: too young, too old 1-Yes 2-No 8.lp.610.8 Other reason 1-Yes 2-No

8.lp.610.9 Other reason: What? _______

[If more than one "yes" to Q. 8.lp.610, continue with Q. 8.lp.620. If only 0-1 "yes" to Q. 8.lp.610, go to Q. 8.lp.630] 8.lp.620 Among the reasons you mentioned, which is the main reason you didn't find appropriate work? [Enumerator reads to R the reasons to which he answered "yes."]

Main reason: _________

____ Looking for job:12 MONTHS (LY) _____

, .e.i; months12 during the last I will now ask regarding your activities and employment 340 .ly.8. nthto the end of last mo2006 , >name of month<since the beginning of

8.ly.660 Did you work in Israel during the last 12 months - between <name of month>, 2006, and the end of last month? (Including work abroad for an Israeli institution. Not including compulsory military service, housework at home or voluntary labour) (National Service (“Sherut Le’umi”) is considered civilian labour)

1. Yes 2. No

to the end 2006 >name of month<since the beginning of , .e. i-months 12 During the last 350 .ly.8

of last month - how many months did you work in Israel and abroad at all your workplaces (including paid leave)? _______

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[If worked nine months or less out of the last 12 months, continue to Q. 8.ly.360. Otherwise, go to Chapter Looking for job: Ever (LE)

to the end 2006 > of monthname<from the beginning of , .e. i-months 12 During the last 360 .ly.8of last month - what is the main reason for your not working all those months?

1. You were studying 2. Illness, deformity, disability or any other physical limitation of yours 3. On pension, extreme age 4. You actively looked for work, and did not find any 5. You took care of a family member or the household 6. You were on compulsory military duty or on national service 7. You were abroad 8. You were not interested in working 9. Other reason

8.ly.360.1 Other reason. What? ___

_____Looking for job: EVER (LE)______

8.le.730 Did you ever work in Israel or abroad? (Including work abroad for an Israeli institution. Not including compulsory military service, housework at home or voluntary labour) (National Service (“Sherut Le’umi”) is considered civilian labour)

1. Yes 2. No

8.ne.810 How many years have you not worked? 8.ne.520 I will now ask regarding all the years you ever worked. 530.ne.8 How many years in total did you work in Israel and abroad in all workplaces? (Including army service, not including compulsory army service)

______Does not participate in the labour force: PRESENT SITUATION (NP)______

8.np.750 Would you be interested now in working in an appropriate job?

1. Yes 2. No

8.np.760 What are the reasons you didn't look for work in the last 4 weeks?

2- No1- Yes1. Because you are studying.

2- No1- Yes2. Because of your age: too young or too old.

2- No1- Yeshandicap.disability or other physical , illnessyourBecause of .3

2- No1- Yes.You took care of a family member or the household4

2- No1- Yes5. Because there's no work where you live.

2- No1- Yes6. Because there's no work in your profession.

2- No1- Yes7. Because there was no suitable work regarding: wages, work hours, work interest, over qualified

2- No1- Yes8. Because of lack of experience, lack of suitable training, language difficulties

2- No1- Yes9. Other reason: What? _______

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Does not participate in the labour force: 12 MONTHS (NY)____

, .e.i; months12 during the last and employment I will now ask regarding your activities 340 .ny.8. to the end of last month2006, >name of month<since the beginning of

8.ny.660 Did you work in Israel during the last 12 months - between <name of month>, 2006, and the end of last month? (Including work abroad for an Israeli institution. Not including compulsory military service, housework at home or voluntary labour) (National Service (“Sherut Le’umi”) is considered civilian labour)

1. Yes 2. No

[If worked during the last 12 months, continue with Q. 8.ny.350. Otherwise, go to Q. 8.ny.360 ] to the 2006 >name of month<since the beginning of , .e. i-months 12 During the last 350 .ny.8

end of last month - how many months did you work in Israel at all your workplaces (including paid leave)? _______

[If worked nine months or less out of the last 12 months, continue to Q. 8.ny.360. Otherwise, go to Chapter Doesn’t Participate: Ever (NE]

to the end 2006 >name of month<from the beginning of , .e. i-months 12 During the last 360 .ny.8of last month - what is the main reason for your not working all those months?

1. You were studying 2. Illness, deformity, disability or any other physical limitation of yours 3. On pension, extreme age 4. You actively looked for work, and did not find any 5. You took care of a family member or the household 6. You were on compulsory military duty or on national service 7. You were abroad 8. You were not interested in working 9. Other reason

8.ny.360.1 Other reason. What? ___

______ _ Does not participate in the labour force: EVER (NE)

8.ne.730 Did you ever work in Israel? (Including work abroad for an Israeli institution. Not including compulsory military service, housework at home or voluntary labour) (National Service (“Sherut Le’umi”) is considered civilian labour)

1. Yes 2. No

8.ne.810 How many years have you not worked?

8.ne.520 I will now ask regarding all the years you ever worked.

530.ne.8 How many years in total did you work in Israel and abroad in all workplaces? (Including army service, not including compulsory army service) (If there are years in which you worked in more than one workplace, each year should only be counted once.)

23

Vacations: 9Chapter

9.10 I will now ask regarding recreation in, and out of, Israel. 9.20 In the last 12 months, did you take a vacation or some other trip (not related to work) in Israel during which you slept away from home?

1. Yes. 2. No

9.30 In the last 12 months, did you take a vacation abroad?

1. Yes 2. No

Chapter 10: Relations with family and friends

10.10 I will now ask you regarding your connection with relatives and friends.

10.20 Are you satisfied with your relationships with family members?

1. Very satisfied 2. Satisfied 3. Not very satisfied 4. Not satisfied at all 5. [Has no family]

10.120 Do you have friends you meet or talk to on the phone (including fax and email)?

1. Yes 2. No 3.

10.130 How often do you meet these friends, or talk to them on the phone? 1. Daily, or almost daily 2. Once or twice a week 3. Once or twice a month 4. Less than once a month

10.141 Are you content about your relationships with friends?

1. Not at all content 2. Not very content 3. Content 4. Very content

10.150 Do you ever feel lonely?

1. Frequently 2. Sometimes 3. Seldom 4. Never

10.160 If you were in trouble, are there people whose help you could count on?

1. Yes. 2. No

24

Chapter 12: Volunteering

12.10 I will now ask you regarding voluntary activity.

12.20 Did you engage in volunteer activities during the last 3 months? Including: unpaid help (to New Immigrants, to the elderly, to children, etc.; privately or within the framework of an organization or movement, e.g., WIZO, Neighbourhood Watch, P.T.A. Not including: giving donations, helping a family member or friends._________________

1 Yes 2 No

12.20.1 During the last twelve months, did you engage in volunteer activities? 1. Yes 2. No

12.30 Was your volunteering done - 1. In the framework of an organization or organizations , such as: Yad Sarah, Magen David Adom, Neighbourhood Watch, the police 2. Privately, on your own 3. Both as part of an organization, and privately on your own

12.40 Did you engage in volunteer activities in more than one organization? 1. Yes 2. No

.

12.50 What is the name of the organization in which you volunteer (for those who volunteer in a number of organizations: the most hours)? _________ 12.51 In what field of volunteer activities did you engage?

1. Help for the needy; e.g., the sick and elderly 2. Education and culture 3. The protection and preservation of nature 4. Public order 5. Religious activity 6. Other field

12.51.1 What field? 12.70 How many hours per month in total, did you engage in volunteer activities? ______ 12.80 During the last twelve months, did you contribute money to social organizations or private individuals, not including family members or friends?

1. Yes 2. No

12.90 To whom did you donate money? More than one answer is possible.

1. Organizations and institutions 2. Private people 3. Other

12.90.1 To whom did you donate? Please specify________________ 12.100 During the last twelve months, how much did you donate?

1. Up to NIS 100 2. Between NIS 101 – 500 3. Between NIS 501 – 1,000 4. Over NIS 1,000

25

Chapter 13: Satisfaction in general

13.10 I will now ask you regarding your satisfaction in various fields.

13.20 Overall, how satisfied are you with your life? 1. Very satisfied 2. Satisfied 3. Not very satisfied 4. Not satisfied at all

13.30 In the near future, do you think that compared to today, your life will be:

1. Better 2. Unchanged 3. Worse

13.40 How satisfied are you with your economic situation?


13.50 In the near future, do you think that compared to today, your financial state will be:

1. Better 2. Unchanged 3. Worse

13.60 People decide what a high income and a low income are, according to their needs and expectations. I will now ask you questions regarding the net monthly income of your household. 13.60.1 For your household, what is a low income? (In shekels) Less than NIS ______ 13.6.2 What is a suitable or satisfactory income? NIS _____________ 13.6.3 What is a high income? NIS ______________ 13.6.4 What is a very high income? More than NIS _____________

26

Chapter 14: Financial situation 14.01 In the following questions I will ask about gross and net income from work

14.10 What was your gross salary last month, i.e., <name of last month>, before deductions, from all places of work?

1. NIS 2,000 or less 2. NIS 2,001-3,000 3. NIS 3,001-3,500 4. NIS 3,501-4,000 5. NIS 4,001-5,000 6. NIS 5,001-6,000 7. NIS 6,001-7,500 8. NIS 7,501-10,000 9. NIS 10,001-14,000 10. More than NIS 14,000

14.11 What was your net income, after deductions such as: income tax, managers’ insurance, provident funds?

11. Up to NIS 2,000 12. NIS 2,001 – 3,000 13. NIS 3,001 – 3,500 14. NIS 3,501 - 4,000 15. NIS 4,001 – 5,000 16. NIS 5,001 – 6,000 17. NIS 6,001 – 7,500 18. NIS 7,501 – 10,000 19. NIS 10,001 – 14,000 20. Over NIS 14,000

14.80 The following questions relate to all members of the household. Do you manage to cover all your monthly household expenses for food, electricity, telephone, etc.?

1. Yes, without any difficulty. 2. Yes, [but with some difficulty]. 3. No, not so well 4. No, not at all

14.110 Last month, what was the total gross income of all members of the household, from all sources: work, pensions, support payments, rents, etc.?

1. NIS 2,500 or less 2. NIS 2,501-4,000 3. NIS 4,001-5,000 4. NIS 5,001-6,500 5. NIS 6,501-8,000 6. NIS 8,001-10,000 7. NIS 10,001-13,000 8. NIS 13,001-17,000 9. NIS 17,001-24,000 10. More than NIS 24,000 11. [No income]

27

14.111 What was the net income of the entire household, after deductions, from all income sources: work, pension, allowances, rent, etc.?

1. Up to NIS 2,500 2. NIS 2,501 – 4,000 3. NIS 4,001 – 5,000 4. NIS 5,001 – 6,500 5. NIS 6,501 – 8,000 6. NIS 8,001 – 10,000 7. NIS 10,001 – 13,000 8. NIS 13,001 – 17,000 9. NIS 17,001 – 24,000 10. NIS 24,001 and over 11. (No income)

28

15.10 I will now ask you about your financial situation at various periods of time 15.20 Since the age of 15 were there periods in which you thought that you were poor?

1. Often 2. Sometimes, occasionally 3. Seldom 4. Never

15.30 When was the last time you thought you were poor?

1. During the past year 2. Before one to five years 3. Before five years or more

15.40 If you compare your financial state today to that of five years ago, has your financial state:

1. Improved greatly 2. Improved 3. Not changed 4. Become worse 5. Become much worse

15.50 If you compare your income from work to the income of people your age, with a similar educational level, is your income:

1. Much higher 2. Higher 3. Approximately the same 4. Lower 5. Much lower

15.60 The following questions refer to consumption of goods and services during the last 12 months, from the month of ____to the end of last month. 15.70 During the last 12 months, have you needed medical treatment, not including dental treatment?

1. Yes 2. No

15.80 Did you forego medical treatment due to financial difficulties?

1. Yes 2. No

15.90 In the last 12 months, have you needed dental treatment?

1. Yes 2. No

15.100 Did you forego dental treatment due to financial difficulties?

1. Yes 2. No

15.110 In the last 12 months, have you needed prescription medicines?

1. Yes 2. No

15.120 Did you forego prescription medicines due to financial difficulties?

1. Yes 2. No

29

15.130 In addition to state health insurance, do you have supplementary health insurance from a sick fund or from an insurance company?

1. Yes 2. No

15.140 Do you not have supplementary or other health insurance due to financial difficulties?

1. Yes 2. No

15.150 In the last 12 months, did you forego adequately heating or cooling your home, due to financial difficulties?

1. Yes 2. No

15.160 In the last 12 months, has the telephone or electricity in your home been disconnected, due to financial difficulties?

1. Yes 2. No

15.170 In the last 12 months, did you forego food due to financial difficulties?

1. Yes 2. No

15.180 Do you smoke (at least one cigarette a day)?

1. Yes 2. No

15.190 In the last 12 months, did you forego buying cigarettes due to financial difficulties?

1. Yes 2. No

15.210 When you were 15, what was your family’s financial state:

1. Very good 2. Good 3. Not so good 4. Not good at all

15.220 If you compare your financial state today to that of your family’s when you were 15, is your financial state:

1. Much better 2. Better 3. Approximately similar 4. Worse 5. Much worse

Question number

1. Always, often

2. Sometimes, occasionally

3. Seldom 4. Never

15.2401 In the last 12 months, have you felt under pressure?

15.240.2 In the last 12 months, have you felt depressed?

15.240.3 Have you felt you could cope with your problems?

15.240.4 In the last 12 months, have you felt full of energy?

15.240.5 Have worries disturbed your sleep?

30

Chapter 11: Victimization

11.10 I will now ask you regarding your exposure to criminal behaviour in Israel. [If R has or had a car in the last 12 months, continue with Q. 11.20. Otherwise, go to Q. 11.40] 11.20 In the last 12 months, did you or a member of your household have a car stolen? (Including a private car or a commercial vehicle weighing up to 4 tons, inclusive. Does not include mini tractors or two-wheeled motor vehicles: motorcycle, scooter, bicycle with motor - moped)

1. Yes. 2. No

11.20.1 Did you report the incident to the police? 1. Yes. 2. No

11.30 In the last 12 months, did anyone break into or steal something from a car belonging to you or a member of your household? Including stealing objects or parts of the car; attempted break-in or damage to the car. Does not include damage from an accident.

1. Yes. [Continue with Q. 11.30.1] 2. No [Go to Q. 11.40]

11.30.1 Did you report the incident to the police?

1. Yes. 2. No

11.30.2 Were you satisfied with the manner in which the police dealt with your complaint?

1. Yes 2. No

11.30.3 What is the reason you were dissatisfied with the police treatment? More than one answer is possible.

1. The police did not treat the complaint seriously 2. The police did not find the perpetrators of the crime 3. The police did not treat you appropriately 4. The police did not update you during the course of its investigation 5. The investigation went on for too long 6. 12.Other reason

11.30.4 What is the reason you were dissatisfied? _____________________

11.30.5 What is the main reason that you did not report to the police?

1. You didn’t want to bother the police with this sort of thing 2. The police can’t treat these sorts of cases 3. The police don’t want to treat these sorts of cases 4. You were too ashamed to talk about it 5. You feared revenge 6. From previous experience, you learned that police treatment is ineffective 7. You solved the problem yourself 8. Insurance doesn’t cover this sort of damage 9. 18.Other reason

11.30.6 What is the reason that you didn’t report it? _____________________

31

11.40 In the last 12 months, did anyone break into or steal anything from your dwelling? Including an attempted break-in into your dwelling or theft of your property which is outside the dwelling: in the yard, in your storage space, in the entrance to your building.

1. Yes. 2. No


1. Yes. 2. No


1.Yes 2. No


1. The police did not treat the complaint seriously 2. The police did not find the perpetrators of the crime 3. The police did not treat you appropriately 4. The police did not update you during the course of its investigation 5. The police were tardy in responding to your call 6. The investigation went on for too long 7. 12.Other reason

11.40.4 What is the reason you were dissatisfied?______________________ 11.40.5 What is the main reason that you did not report to the police?

1. You didn’t want to bother the police with this sort of thing 2. The police can’t treat these sorts of cases 3. The police don’t want to treat these sorts of cases 4. You were too ashamed to talk about it 5. You feared revenge 6. From previous experience, you learned that police treatment is ineffective 7. You solved the problem yourself 8. Insurance doesn’t cover this sort of damage 9. 18.Other reason

11.40.6 What is the reason that you didn’t report to the police? ______________ 11.50 In the last 12 months, was anything stolen from you without the use of force, or the threat of force (pickpocketing, etc.)?

1. Yes. [Continue with Q. 11.50.1] 2. No [Go to Q. 11.60]

11.50.1 Did you report the incident to the police? 1. Yes. 2. No

11.50.2 Were you satisfied with the manner in which the police dealt with your complaint? 3.Yes 4. No


1. The police did not treat the complaint seriously 2. The police did not find the perpetrators of the crime 3. The police did not treat you appropriately 4. The police did not update you during the course of its investigation 5. The investigation went on for too long 6. 12.Other reason

32

11.50.4 What is the reason you were dissatisfied? ______________________- 11.50.5 What is the main reason that you did not report to the police?

1. You didn’t want to bother the police with this sort of thing 2. The police can’t treat these sorts of cases 3. The police don’t want to treat these sorts of cases 4. You were too ashamed to talk about it 5. You feared revenge 6. From previous experience, you learned that police treatment is ineffective 7. You solved the problem yourself 8. Insurance doesn’t cover this sort of damage 9. Other reason

11.50.6 What is the reason that you didn’t report to the police? ______________ 11.60 In the last 12 months, were you attacked physically; e.g., beaten or injured?

1. Yes 2. No

11.60.1 What is the relationship between you and the person who attacked you? 1. A relative 2. An acquaintance 3. A total stranger


1. Yes. 2. No


1. Yes 2. No


1. The police did not treat the complaint seriously 2. The police did not find the perpetrators of the crime 3. The police did not treat you appropriately 4. The police did not update you during the course of its investigation 5. The police were tardy in responding to the call 6. The investigation went on for too long 7. 12.Other reason

11.60.7 What is the reason that you didn’t report to the police? ______________ 11.70 In the last 12 months, were you sexually harassed? Sexual harassment can be verbal or behavioural, both towards a man and a woman, of any age.

1. Yes 2. No

11.70.1 What is your relationship to the person who sexually harassed you?

1. A relative 2. A person you work with 3. An acquaintance 4. A total stranger


1. Yes 2. No

33

11.70.3 Were you satisfied with the manner in which the police dealt with your complaint? 1. Yes 2. No



11.70.5 What is the reason you were dissatisfied? ______________________ 11.70.6 What is the main reason that you did not report to the police?

1. You didn’t want to bother the police with this sort of thing 2. The police can’t treat these sorts of cases 3. The police don’t want to treat these sorts of cases 4. You were too ashamed to talk about it 5. You feared revenge 6. From previous experience, you learned that police treatment is ineffective 7. You solved the problem yourself 8. Insurance doesn’t cover this sort of damage 9. Other reason

11.70.7 What is the reason that you didn’t report to the police? ______________ 11.80 In the last 12 months, did the police help you with, for example, a neighbour’s dispute, a car accident.

1. Yes 2. No

11.90 Were you satisfied with the police treatment?

1. Yes 2. No

11.100 What is the reason you were dissatisfied with the police treatment? More than one answer is possible.


11.100.1 What is the reason you were dissatisfied? ______________________ 11.110 In the last 12 months, did you use a private guard service? For example, to safeguard your house, for personal protection.

1. Yes 2. No

11.130 In general, what is your opinion of the functioning of the Israel Police?


34

16 A. HOSPITALIZATION 16.20 In the last 12 months, were you hospitalized? Not including private hospitals.

1. Yes 2. No

16.30 In the last 12 months, was one of your children hospitalized? Not including private hospitals.

1. Yes 2. No

16.40 Who paid for the hospitalization? 1. A sick fund 2. Supplementary health insurance 3. Private funding 4. Another framework

16.40.1 Specify who paid for the hospitalization ________________________ 16.50 In general, are you satisfied with the medical treatment received during the hospitalization?


16.60 Did the waiting period for hospitalization bother you? Including receipt of referral, receipt of payment voucher, etc.

1. Bothered me very much 2. Bothered me 3. Didn’t bother me very much 4. Didn’t bother me at all

16.70 In general, were you satisfied with the physical conditions of the hospitalization? Including number of people in the room, ventilation, food, cleanliness.


16.80 In general, were you satisfied with the attitude of the medical team during the hospitalization?


16.210 In the last 12 months, have you visited or accompanied someone to the emergency ward?

1. Yes 2. No

16.220 Were you bothered by the length of the waiting period in the emergency ward?


35

16.230 In general, were you satisfied with the attitude of the medical team in the emergency ward?


16.240 In general, were you satisfied with the physical conditions of the emergency ward? Including number of people in the room, ventilation, cleanliness.


16.90 In the last 12 months, did you visit a doctor? Not including dental treatment or the emergency ward.

1. Yes 2. No

16.110 Was your last visit to the doctor in:

1. A sick fund clinic, or at a doctor affiliated with a sick fund 2. Private clinic 3. Hospital outpatients clinic 4. Other clinic

16.110.1 Your last visit was in: __________________ 16.120 Were you satisfied with the location of the clinic in which the visit took place? Including proximity to the place of residence, easy access, a safe environment.


16.130 Were you bothered by the length of the waiting period at the doctor’s? Including length of waiting time for the visit and waiting in the clinic.


16.140 Were you satisfied with the doctor’s reception hours?


16.150 In general, were you satisfied with the physical conditions of the clinic in which the visit took place? Including number of people in the room, ventilation, lighting, cleanliness.


16.160 Were you satisfied with the doctor’s attitude during your visit?


36

16.180 In your opinion, to what extent does the health system in Israel provide services in an egalitarian manner, i.e., without discrimination, to all groups of the population?

1. To a very great extent 2. To a great extent 3. To a small extent 4. Not at all

16.190 In general, what is your opinion of the functioning of health services in Israel?


16.200 In the last 12 months, did you use private health services?

1. Yes 2. No

17A. COMPULSORY KINDERGARTENS 17.20 Do you have children who attend compulsory kindergartens?

1. Yes 2. No

17.30 In general, are you satisfied with the kindergarten your child attends?


17.40 Are you satisfied with the location of the kindergarten? Including proximity to the place of residence, easy access, a safe environment.


17.50 Does the kindergarten your child attends have a long school day?

1. Yes 2. No

17.60 Are you satisfied with the kindergarten’s hours? Including opening hour, closing hour, not including paid


17.80 In general, are you satisfied with the physical conditions of the kindergarten? Including space, cleanliness, heating/cooling, equipment in the kindergarten and in the playground, maintenance.


17.90 In general, are you satisfied with the attitude of the kindergarten teacher and the helpers? Including personal attention, warmth, consideration of personal background.


37

17.100 In general, are you satisfied with the variety of activities in the kindergarten? Including games, enrichment activities, educational activities.


17.110 To what extent does the kindergarten your child attends meet his/her needs?


17 B. ELEMENTARY SCHOOL 17.120 Do you have children who attend elementary school? I.e., Grades 1 to 7.

1. Yes 2. No

17.130 In general, are you satisfied with the school your child attends?


17.140 Are you satisfied with the location of the school? Including proximity to the place of residence, easy access, a safe environment.


17.150 Does the school your child attends have a long school day?

1. Yes 2. No

17.160 Are you satisfied with the hours of the school your child attends? I.e., beginning of lessons, conclusion of lessons, not including paid


17.170 In general, are you satisfied with the physical conditions of the school your child attends? Including space, cleanliness, heating/cooling, the playground, maintenance, equipment, teaching aids,.


17.180 In general, are you satisfied with the attitude of the teachers at the school?

1. 1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all

38

17.190 In general, are you satisfied with the level of teaching in the school your child attends? 1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all

17.200 To what extent does the school your child attends meet his/her needs?


17.210 In the last 12 months, did your child receive private tutoring lessons? 1. Yes 2. No

17 C. INTERMEDIATE SCHOOL AND HIGH SCHOOL 17.220 Do you have children who attend intermediate school and/or high school? I.e., Grades 7 to 12.

1. In intermediate school 2. In high school 3. Both in intermediate and high school 4. No children who attend intermediate or high school

17.230 In general, are you satisfied with the school your child attends?


17.240 Are you satisfied with the location of the school? Including proximity to the place of residence, easy access, a safe environment.


17.250 Are you satisfied with the hours of the school your child attends? I.e., beginning of lessons, conclusion of lessons.


17.260 In general, are you satisfied with the physical conditions of the school your child attends? Including cleanliness, ventilation, maintenance, equipment, teaching aids.


17.270 In general, are you satisfied with the attitude of the teachers at the school?


17.280 In general, are you satisfied with the level of teaching in the school your child attends? 1. Very satisfied 2. Satisfied 3. Not so satisfied 4. Not satisfied at all

39

17.290 To what extent does the school your child attends meet his/her needs?


17.300 In the last 12 months, did your child receive private tutoring lessons or participate in a private preparatory course for the matriculation exams?

1. Yes 2. No

17.320 In your opinion, to what extent does the educational system in Israel provide services in an egalitarian manner, i.e., without discrimination, to all groups of the population?


17.330 In general, what is your opinion of the functioning of the educational system in Israel?


18 A. THE COURTS 18.20 In the last 12 months, did you use the services of the courts? Not including religious or army courts.

1. Yes 2. No

18.30 Has the treatment of your issue been concluded?

1. Yes 2. No

18.40 What type of court is dealing/has dealt with your issue?

1. Magistrate’s Court 2. District Court 3. High Court of Justice, Supreme Court 4. Labour Court 5. Family Court 6. Traffic Court 7. Other court

18.50 In general, are you satisfied with the manner in which your issue is being dealt with/was dealt with?


18.60 Did/Are you using the services of a lawyer to deal with your issue?

1. Yes 2. No

18.70 Are/Were you bothered by the length of time necessary to deal with your issue?

1. Bothered/bothers very much 2. Bothered/bothers 3. Bothered/bothers not so much 4. Didn’t bother/Doesn’t bother at all

40

18.80 Are you satisfied with the work hours of the court dealing with/dealt with your issue?


18.90 In general, are you satisfied with the attitude of the legal staff during treatment of your issue?


18.110 In your opinion, to what extent do the courts in Israel provide services in an egalitarian manner, i.e., without discrimination, to all groups of the population?


18.120 In general, what is your opinion of the functioning of the courts in Israel?


18 B. THE TAXES AUTHORITY 18.150 In the last 12 months, did you use the services of the taxes authority? Including income tax, land tax, VAT, customs.

1. Yes 2. No

18.151 Did you use the services of an accountant, lawyer, tax consultant, to deal with your business with the tax authority?

1. Yes 2. No

18.160 In what manner did you receive service from the tax authority?

1. Personal meeting with a clerk 2. Telephone/fax 3. Internet 4. Mail correspondence 5. Other way

18.170 In general, are you satisfied with the service you received?


41

18.180 Do you agree with the following sentence: “In general, I received clear and accurate information regarding the process of receiving the services of the tax authority”. Including preconditions for receiving service, the required documents, length of time for receiving service, etc.

1. Agree very much 2. Agree 3. Agree not so much 4. Don’t agree at all

18.190 Were you bothered by the length of time you waited to receive the service?

1. Very bothered 2. Bothered 3. Not so bothered 4. Not bothered at all

18.200 Are you satisfied with the attitude of the tax authority staff?


18.210 Are you satisfied with the working hours of the tax authority offices?


18.220 Are you satisfied with the location of the office that served you? Including proximity to the place of residence, easy access, a safe environment.


18.240 In general, what is your opinion of the functioning of the tax authority in providing a service to the public? I.e., income tax, land tax, VAT and customs.


18.270 In the last 12 months, did you use the services of the National Insurance Institute? Including arranging entitlement certificates, receipt of allowances, medical committees.

1. Yes 2. No 3. (Irrelevant – dealt with by someone else)

18.280 In what manner did you receive service from the National Insurance Institute?




42

18.300 Do you agree with the following sentence: “In general, I received clear and accurate information regarding the process of receiving the services of the National Insurance Institute”. Including preconditions for receiving service, the required documents, length of time for receiving service, etc.




18.320 Are you satisfied with the attitude of the National Insurance Institute staff?


18.330 Are you satisfied with the working hours of the National Insurance Institute offices?


18.340 Are you satisfied with the location of the National Insurance Institute office that served you? Including proximity to the place of residence, easy access, a safe environment.


18.360 In your opinion, to what extent does the National Insurance Institute provide services in an egalitarian manner, i.e., without discrimination, to all groups of the population?


18.370 In general, what is your opinion of the functioning of the National Insurance Institute?


18 D. MINISTRY OF THE INTERIOR 18.400 In the last 12 months, did you use the services of the Ministry of the Interior? Including issuing an identity card or passport, obtaining permits.

1. Yes 2. No

43

18.410 In what manner did you receive service from the Ministry of the Interior?




18.430 Do you agree with the following sentence: “In general, I received clear and accurate information regarding the process of receiving the services of the Ministry of the Interior”. Including preconditions for receiving service, the required documents, length of time for receiving service, etc.




18.450 Are you satisfied with the attitude of the Ministry of the Interior staff?


18.460 Are you satisfied with the working hours of the branches of the Ministry of the Interior?


18.470 Are you satisfied with the location of the Ministry of the Interior office that served you? Including proximity to the place of residence, easy access, a safe environment.


18.490 In your opinion, to what extent does the Ministry of the Interior provide services in an egalitarian manner, i.e., without discrimination, to all groups of the population?


18.370 In general, what is your opinion of the functioning of the Ministry of the Interior?


44

18 E. WELFARE OFFICES 18.530 In the last 12 months, did you use the welfare services? Including a meeting with a welfare office worker, obtaining certificates.

1. Yes 2. No

18.540 In general, are you satisfied with the service you received at the welfare office?


18.550 Do you agree with the following sentence: “In general, I received clear and accurate information regarding the process of receiving the services of the welfare offices”. Including preconditions for receiving service, the required documents, length of time for receiving service, etc.


18.560 Were you bothered by the length of time you waited to receive service at the welfare office?


18.570 Are you satisfied with the attitude of the staff at the welfare office where you received service?


18.590 Are you satisfied with the working hours of the welfare office where you received a service?


18.600 Are you satisfied with the location of the welfare office that served you? Including proximity to the place of residence, easy access, a safe environment.


18.620 In your opinion, to what extent do the welfare offices provide a service in an egalitarian manner, i.e., without discrimination, to all groups of the population?


45

18.630 In general, what is your opinion of the functioning of welfare services?


19 A. THE PUBLIC TRANSPORTATION SERVICES 19.20 During the last 12 months, did you ride on a bus belonging to public transportation?

1. Yes 2. No

19.30 During the last 12 months, how frequently did you ride on buses?

1. Every day or almost every day 2. Once or twice a week 3. Once or twice a month 4. Less than once a month 5. (Irregular use)

19.40 Are you satisfied with the proximity of the bus stop to your home?


19.50 Do you agree with the following sentence: “Generally, I can get from my home to my destination on public transportation, in a reasonable amount of time.”?


19.60 Do you agree with the following sentence: “Generally, I can get clear and accurate information regarding public transportation arrangements.”?


19.70 In general, are you satisfied with the frequency of the bus lines you’ve used?


19.80 Are you satisfied with the state of maintenance of bus stops?


19.90 Are you satisfied with the state of maintenance of the buses? Including cleanliness, ventilation, comfort, etc.


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19.100 In general, are you satisfied with the attitude of the bus staff towards those riding on public transportation? Including the attitude of bus drivers, inspectors, guards.


19.130 In general, what is your opinion of the functioning of buses belonging to public transportation in Israel?


19 B. ISRAEL RAILWAYS 19.150 In the last 12 months, did you ride on the train?

1. Yes 2. No

19.160 During the last 12 months, at what frequency did you ride on the train?

1. Every day or almost every day 2. Once or twice a week 3. Once or twice a month 4. Three times or more a year 5. Less than once a month 6. (Irregular use)

19.170 Are you satisfied with the location of the train station? Including access, orderly parking spaces.


19.180 Do you agree with the following sentence: “Generally, I can get clear and accurate information regarding train movements.”?


19.190 In general, are you satisfied with the frequency of the trains you’ve used?


19.200 Are you satisfied with the state of maintenance in train stations?


19.210 Are you satisfied with the state of maintenance in train cars? Including cleanliness, ventilation, comfort, etc.


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19.230 In general, what is your opinion of the functioning of Israel Railways?


20 A. COMMUNITY CENTER 20.20 During the last 12 months, have you or your children used the services of a community center?

1. Yes 2. No

20.30 During the last 12 months, which of the services available at the community center have you used? More than one answer is possible.

1. Extra-curricular activities: sports, dance, singing, sewing, etc. 2. Services for the elderly 3. Library 4. Sports facilities: pool, basketball field, football field, tennis court 5. Sport and culture events 6. Afternoon day-care 7. Learning center 8. Focal points for social services, such as advisory service for New Immigrants, services

for advancing youth, services for advancing women, social worker. 20.40 In general, are you satisfied with the services you’ve received at the community center?


20.50 In general, are you satisfied with the physical conditions of the structure where the ________________ activity took place? Including cleanliness, ventilation, crowding, etc.


20.60 Do you agree with the following sentence: “Generally, I can get clear and accurate information regarding activities at the community center.”?


20.70 In general, are you satisfied with the variety of activities at the community center?


20.80 Are you satisfied with the location of the community center? Including proximity to the place of residence, easy access, a safe environment, etc.


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20 B. SERVICES GIVEN BY LOCAL AUTHORITIES TO THEIR CITIZENS 20.100 During the last 12 months, did you use the services of <your municipality>/<local/regional authority? Including getting permits,

1. Yes 2. No

20.110 How did you get service from the <municipality>/<local/regional authority?

1. Personal meeting with the clerk 2. Telephone/fax 3. Internet 4. Mail correspondence 5. Another way _____________________

20.120 In general, are you satisfied with the service you’ve received?


20.130 Do you agree with the following sentence: “In general, I received clear and accurate information regarding the process of receiving services from the <municipality>/<local/regional authority>”. Including preconditions for receiving service, the required documents, length of time for receiving service, etc.




20.150 Are you satisfied with the attitude of the <municipality>/<local/regional authority> workers?


20.160 Are you satisfied with the work hours at <municipality>/<local/regional authority> offices?


20.170 Are you satisfied with the location of the office where you received a service? Including proximity to the place of residence, easy access, a safe environment, etc.


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20.190 In your opinion, to what extent does the <municipality>/<local/regional authority> in your locality provide a service in an egalitarian manner, i.e., without discrimination, to all groups of the population?


20.200 In general, what is your opinion of the functioning of the <municipality>/<local/regional authority>?


20.210 If you were among the decision-makers in the country, what – in your opinion – is the institution or public service in which you would begin making improvements?

1. Health services 2. Educational system 3. The courts 4. Tax authority 5. National Insurance 6. Ministry of the Interior 7. Welfare offices 8. Public transportation system 9. Services in local authorities 10. Israel Police

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Documents

“Population Welfare” and “Satisfaction from …surveys.cbs.gov.il/Survey/Questionnairee/2007/Questionnaire.pdf · [Not including housework at home or voluntary labour] [National