Position Description Business Analyst – Corporate Services

HR – PD – Business Analyst – Corporate Services Page 1 of 2 Issue Date: August 2018 Review Date: August 2020

Location/s Support Services

Reporting to General Manager – Corporate Services

Direct Reports Nil

Level E– As per the Relationships Australia (Qld) Enterprise Agreement 2014

Date Updated 24/08/2018

About the Role This role will be pivotal in identifying, designing and implementing technology based business solutions to all business process areas of RAQ, initially working in the area of client service delivery. To be successful the incumbent will need to gain a thorough understanding of operational and strategic success factors relating to client business processes. Using that knowledge they will drive process improvement change through internal and external ICT solution design and delivery.

Key Responsibilities

Business Analysis and Service Improvement

Through proactive interrogation and analysis, undertake detailed business process mapping of nominated RAQ processes and prepare analysis of potential areas for improvement.

Identify stakeholders and gather business requirements using structured methodology.

Analyze business processes against externally benchmarked data, industry best practice, and document.

Conduct market scans and report on potential system solutions as required.

Based on analysis, produce options and Business Case’s for Business Process Improvement aligned with strategic direction.

Prepare and communicate reports, presentations and discussions describing strengths and areas for improvement of RAQ business processes.

Provide support and training to Senior Leaders and key stakeholders in the interpretation and understanding of analysed data.

Mentor business process owners on process efficiency, problem solving and root cause analysis.

System Implementation and Project Management

Provide system administration services as necessary to optimize existing processes.

Manage key ICT vendor relationships to ensure delivery of contract deliverables and SLA outcomes.

In conjunction with Project Manager Introduce project and change management methodology to manage identified system upgrades in major systems, including testing regimes.

Define and support implementation of enhancements to RAQ’s existing technology infrastructure and business processes based on project plans.

Contribute to the development of project plans aimed at meeting identified areas for improvement and achieving improved outcomes in the delivery of work plans.

Develop system specifications based on business requirements.

Liaise with vendors on business process design requirements.

Ensure that non-functional business requirements are defined and addressed.

Position Description Business Analyst – Corporate Services

HR – PD – Business Analyst – Corporate Services Page 1 of 2 Issue Date: August 2018 Review Date: August 2020

Manage projects and monitor project performance as per project plans.

Act as key contact for the upgrade of technology solutions including working collaboratively with ICT and system vendors to meet these needs.

On request present and describe continuous improvement data and reports to project teams providing expert advice and updates.

Leadership Responsibilities

Contribute to the development of a focus on achieving client outcomes in the Corporate Services Group and across the organisation.

Work collaboratively with teams across the organisation to ensure that RAQ’s approach to client outcomes and service performance are supported by appropriate business processes and technology solutions.

Be a role model for effective and positive leadership which is ethical, results driven and future-oriented.

Maintain a commitment to ongoing professional development.

Professional Development

Demonstrate ongoing commitment to participation in supervision and professional development as per organisational policy and procedure.

Be receptive to feedback and apply reflective practice to improve professional development.

Other Organisational Responsibilities

Adhere to all organisational policies, procedures, standards and practices.

Act only in ways that advances RAQ objectives, values and reputation.

Other duties, consistent with skills and experience, as directed by the reporting manager.

Core Competencies

Business Acumen Applies knowledge of the business and the industry to advance the organisation's goals.

Inspires Others Creates a climate where people are motivated to do their best to help the organisation achieve its objectives.

Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.

Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.

Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.

About You To be successful in this position you will have:

Required Highly Desired

Qualifications An undergraduate qualification in Business, ICT, or similar.

A Post Graduate qualification focused on business and process analysis including technology solutions.

Industry certification in Business Analytics.

Experience Demonstrated experience as a Business Analysts in a business process focused environment.

Position Description Business Analyst – Corporate Services

HR – PD – Business Analyst – Corporate Services Page 1 of 2 Issue Date: August 2018 Review Date: August 2020

Knowledge Knowledge of change management principles including methodologies and tools.

Familiarity with Business Intelligence and Data Warehousing delivery.

Skills Highly detailed analytical and problem-solving skills.

Business analysis and process development skills, including business process mapping.

It should be noted that Position Descriptions are under constant review and may be changed

at any time.