Position Description Learning and Development Manager

HR – PD – Learning and Development Manager – V4.0 Page 1 of 4 Issue Date: October 2019 RAQDMS-2-7651 Review Date: Position Descriptions are under continual review. See the Recruitment and Selection Procedure.

THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED

Location/s Support Services

Reporting to Head of People & Culture

Direct Reports Learning Consultant, Learning Specialist, Learning & Development Advisor

Level Job Evaluation Level 17

Date Updated October 2019

About the Role The purpose of this position is to work as part of the People & Culture Group to lead a comprehensive learning and development delivery function for RAQ. The role is responsible for leading and managing the Learning & Development Team in the design and delivery of quality learning and development solutions that meet individual and organisational needs. This role owns, develops and leads a dynamic plan focused on ensuring that RAQ employees are a highly capable workforce with the skills to meet the organisations strategic directions.

Key Responsibilities

Planning, Identification & Review

Lead the establishment of an organisational learning strategy.

Develop an annual learning plan to support the organisation’s learning strategy.

Research, develop and implement appropriate leadership development program/s to support the ongoing capability of RAQ’s leaders.

Support the organisation’s talent management and succession planning processes.

Provide coaching to leaders and managers to enhance leadership effectiveness.

Manage the annual training budget in consultation with the Head of People & Culture.

Oversee the management and administration of the organisation’s Learning Management System.

Work with organisation leaders and managers to identify learning needs and trends within the organisation.

Evaluate existing learning programs, and where relevant make recommendations for, and implement change.

Leadership Responsibilities

As a member of the People and Culture Group, share collective responsibility for delivering organisational objectives, through active engagement and collaboration with employees at all levels in the organisation.

Be a role model for effective and positive leadership which is ethical, results driven and future-oriented.

Lead and role model RAQ values focused on behaviours to deliver high standards of service to internal stakeholders.

Lead performance excellence by setting clear direction, performance standards and expectations for learning and development employees.

Encourage and demonstrate the need for continuous professional development, and the value it provides to the organisation.

Provide learning and development employees with guidance and contribute to the feedback of their performance.

Be receptive to and reflect on feedback to improve employee performance.

Promote regular and ongoing opportunities for employees to give feedback.

Position Description Learning and Development Manager

HR – PD – Learning and Development Manager – V4.0 Page 2 of 4 Issue Date: October 2019 RAQDMS-2-7651 Review Date: Position Descriptions are under continual review. See the Recruitment and Selection Procedure.

THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED

Reporting and Recording

Conduct audits relevant to professional development by gathering, collating, analysing and reporting on data and advising on applicable metrics to monitor and continuously improve learning at RAQ.

Monitor the recording of employee attendance at professional development activities, including creating and maintaining attendance records and attendance certificates.

Creation of Learning Resources

Manage course development and deliver projects in collaboration with internal employees and external providers.

Develop, implement and evaluate packages that are engaging, support internal learning, and where possible are delivered via an online learning system.

Consider learning objectives, consult with subject matter experts and source relevant information to develop relevant and contemporary content.

Contribute to the identification and design of tools to automate and streamline processes within the Learning and Development team and when connecting with the broader organisation.

Train and supervise employees in the development of e-learning skills to better allow them to create their own e-learning packages.

Design and develop technical documentation and user manuals ensuring ease of use.

Review existing documentation stored within the document information system and create new documentation when relevant.

Other Organisational Responsibilities

Draft documentation to secure funds both within the organisation and available from external sources that will assist in RAQ meeting ongoing professional development needs.

Adhere to all organisational policies, procedures, standards and practices.

Act only in ways that advances RAQ objectives, values and reputation.

Other duties, consistent with skills and experience, as directed by the reporting manager.

Core Competencies

Business Acumen Applies knowledge of the business and the industry to advance the organisation's goals.

Inspires Others Creates a climate where people are motivated to do their best to help the organisation achieve its objectives.

Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.

Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.

Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.

Position Description Learning and Development Manager

HR – PD – Learning and Development Manager – V4.0 Page 3 of 4 Issue Date: October 2019 RAQDMS-2-7651 Review Date: Position Descriptions are under continual review. See the Recruitment and Selection Procedure.

THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED

About You To be successful in this position you will have:

Required Highly Desired

Qualifications

Tertiary qualification/s in Education or Human Resources.

Certificate IV in Training and Assessment.

Project Management.

Experience Demonstrated ability to lead performance through setting clear direction and expectations.

Demonstrated experience in developing and delivering learning strategies.

Experience in planning and executing learning and development projects.

Strong experience in leadership and management programs.

Demonstrated experience in designing and delivering presentations, learning and development programs and facilitating groups for a wide audience including senior managers.

Previous exposure to, and experience with capability frameworks.

Knowledge Knowledge of adult learning principles and theories.

Knowledge of instructional design principles.

Knowledge of project lifecycle phases.

A sound knowledge of the Not-for-Profit sector, the Australian Government Department of Social Services and Department of Human Services.

Skills

Solid leadership and emotional intelligence skills, with demonstrated ability to engage others, influence organisational culture and provide direction.

Skilled at coaching others, supporting them to identify development areas.

Ability to identify opportunities for change and lead continuous improvement initiatives.

Highly developed communication skills, both written and verbal, including an ability to prepare high level reports to the Executive and external parties.

A lateral thinker with an ability to manage a multitude of complex tasks and projects simultaneously.

Demonstrated ability to use Articulate suite of authoring tools to develop e-learning content.

Position Description Learning and Development Manager

HR – PD – Learning and Development Manager – V4.0 Page 4 of 4 Issue Date: October 2019 RAQDMS-2-7651 Review Date: Position Descriptions are under continual review. See the Recruitment and Selection Procedure.

THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED

Skills cont’d Proven ability to collaborate and consult to obtain relevant information from subject matter experts.

Demonstrated use of e-learning authoring tools.

Data collection, analysis and reporting, including the ability to recommend and monitor metrics for the achievement of ongoing improvement.

It should be noted that Position Descriptions are under constant review and may be changed at any time.