POWERful Coaching for Powerful Results - kdsi. · PDF fileA Coaching Approach to Overcoming Resistance. Karla Reiss, ... ~ Remez Sasson ... inner-thinking that keeps

POWERful Coaching for Powerful Results
Say Yes to Change! A Coaching Approach to Overcoming Resistance
Karla Reiss, The Change Place Education Consultant
Certified Empowerment Coach

The Change Place 2006
The difference between can and cannot is only three letters. Three letters that determine your life's direction.
~ Remez Sasson
You are today where your thoughts have brought you. You will be tomorrow where your thoughts take you.
~ James Allen

This Module Includes: Professional Coaching Core
Competencies What is a Coaching Approach to
Resistance? Resistance to Change Research Strategies to break resistance limiting beliefs assumptions
Coaching Skills Practice

Professional Coaching Core Competencies Facilitating Learning and Results
Creating Awareness Ability to integrate and evaluate multiple sources
of information, and make interpretations that help the client gain awareness and achieve agreed-upon results.
Goes beyond what is said in assessing clients concerns, not getting hooked by the clients description

Creating Awareness Invokes inquiry for greater understanding,
awareness, and clarity Identifies underlying concerns, ways of
perceiving self and the world, differences between facts and interpretation, disparities between thoughts, feelings. and action

Creating Awareness Helps client discover the new thoughts, beliefs,
perceptions, emotions, and moods that strengthen their ability to take action and achieve what is important to them
Communicates broader perspectives and inspires commitment to shift their viewpoints and find new possibilities for action
Helps client see the different, interrelated factors that affect them and their behaviors (e.g., thoughts, emotions, body and background)

Creating Awareness Expresses insights to clients in ways that are
useful and meaningful for the client Identifies major strengths vs major areas for
learning and growth, and what is most important to address during coaching
Asks the client to distinguish between trivial and significant issues or situational vs recurring behaviors, when detecting a separation between what is being stated and what is being done

What is a Coaching Approach?
Change is an inside-out process for individuals and organizations Suspending judgment Seeing problems as opportunities Seeing people as whole and capable Asking vs telling

What is a Coaching Approach?
Questioning & curiosity Clear goals + weekly actions Coach holds coachee accountable to take
promised action Coach is a vehicle through change Familiar with Professional Coaching Core
Competencies

When flowing water meets with obstacles on its path, a blockage in its journey, it pauses. It increases in volume and strength, filling up in front of the obstacle and eventually spilling past it . . .
Obstacles are Opportunities!

Why People Resist: They dont know what theyre supposed
to do They dont know why they should do it They dont know how They think it wont work They think their way is better They think theyre already doing it
From: Coaching for Improved Work Performance, Ferdinand F. Fournies

Why People Resist:
Something else is more important No positive consequence for doing it There is a negative consequence for
doing it Theres a positive consequence for not
doing it There is no negative consequence for not
doing it From: Coaching for Improved Work Performance, Ferdinand F. Fournies

Why People Resist:
Personal limits they are incapable Personal problems Fear anticipating future negative
consequences No one can do it There are obstacles beyond their control
From: Coaching for Improved Work Performance, Ferdinand F. Fournies

DISCUSSION
Recall a time or situation where you witnessed resistance from others. What was the cause? What steps were taken to overcome it?
Take 5 minutes to reflect.
Discuss with a colleague or jot down
your thoughts in a journal.

8 Keys to Successful Change
1) Passionate commitment tied to meaningful purpose and core values
2) A clear action plan 3) Courage to confront obstacles 4) A team of support

8 Keys to Successful Change:
5) Readiness to brave the change path 6) Alignment between ones future
vision, personal and professional mission, and actions to achieve them
7) Awareness and acceptance that the people you are coaching will progress
at their own pace 8) A coach to support the change!

New Thoughts about Change:
The mind processes 50,000-80,000 messages a day 80% are negative! Resistance often arises AFTER actions
toward a new goal are taken Remember the 3 Zones of Change The Comfort Zone The Discomfort Zone The Anythings Possible Zone

New Thoughts about Change:
Acknowledge and honor people for taking the time they need to work though the Discomfort Zone Change can be EASY! Lasting change is possible

Strategies to Break Resistance (more in Module 8)
Assumptions Limiting Beliefs

Assumptions Negative, inner-thinking that keeps one stuck. People think they already know, or can predict, the outcome and act accordingly. People think of the past and assume the outcome will be the same. Same old actions create same old results.
Coaching Approach = banish assumptions! Help people see new actions will yield new results!
Coaching Skills = powerful questions, reframing

Assumptions sample coaching dialogue
Old: Teacher: Im not joining that
committee. We never get anywhere.
Principal: I wish youd join us and help out.
Teacher: Seems people are just griping and we go off on too many tangents.
Principal: I know what you mean.
New: Teacher: Im not joining that
committee. We never get anywhere.
Principal/Coach: I hear that you think it will be the same as the past. What if our process and facilitation were different?
Teacher: You know Im interested in improving things around here. If youre saying it will be different, Im listening.
Principal/Coach: Yes, Im saying that were moving forward with new ways of working.

Discussion Think of various change efforts in your
school. Make a list of assumptions people may have made that impeded the change effort.
What coaching conversation might you have
with that person now? Find a colleague to discuss or jot down your
thoughts in your journal.

Limiting Beliefs The inner critic/voice that limits what one believes Keep people trapped Old mental chatter Examples: I have nothing important to say. That budget will never pass. Ill never get that job.
Coaching Approach = Help coachee notice them and their impact. Let coachee know when you hear one. Coaching Skills = Listening, Reframing

Limiting Beliefs Old: Teacher: Thanks for the
invitation, but Im not willing to chair that committee.
Principal: We can really use your presence.
Teacher: No. To be honest, Ive never led a group and dont want to.
Limiting Beliefs: Im not a leader. I dont have what it takes. I cant do it.
New: Teacher: Thanks for the
invitation, but Im not willing to chair that committee.
Principal/Coach: What is holding you back?
Teacher: Ive never done it. I wont do a good job.
Principal/Coach: I know you have what it takes. What will it take for you to see that?
Teacher: A successful experience, I guess. And a safety net. I hear youll support me.

Discussion Make a list of limiting beliefs you have
heard from fellow educators that may have impeded change efforts.
What coaching conversation might you
have with that person now? Find a colleague to discuss with or jot
down your thoughts in your journal.

POWERful Coaching Skills to Break Through Resistance
Reframing
Questioning
Acknowledging
Forwarding the Action

Coaching Skills Practice Think of a time YOU resisted something. What were your limiting beliefs? What assumptions did you make? Engage in a coaching dialogue with a colleague for
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POWERful Coaching for Powerful Results - kdsi. · PDF fileA Coaching Approach to Overcoming Resistance. Karla Reiss, ... ~ Remez Sasson ... inner-thinking that keeps