PowerPoint Presentation · 2020-03-13 · 2020 Njrpa cw;gj;jpj;jpwd; tpUJ - 2020 tpz;zg;g gbtk; mur gpupT Njrpa cw;gj;jpj;jpwd; nrayfk; jpwd; mgptpUj;jp> Ntiy tha;g;G> kw;Wk; njhopy;

2020

Njrpa cw;gj;jpj;jpwd; tpUJ - 2020 tpz;zg;g gbtk;

mur gpupT

Njrpa cw;gj;jpj;jpwd; nrayfk; jpwd; mgptpUj;jp> Ntiy tha;g;G> kw;Wk; njhopy; cwTfs; mikr;R

Public Sector -- 2020 1

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rpwpa mikg;gpyhd epWtdq;fs; -

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kl;lk; ngWk; epWtdq;fSf;F rhd;wpjo;fs; khj;jpuNk toq;fg;gLk;. Public Sector -- 2020 5

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njhiyNgrp: 011 2186031-32> 0113355565

njhiyefy;: 011 2186025 ,izaj;jsk;: www.productivity.lk


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1. jiyikj;Jtk; 150

1. rpNu\;l jiyikj;Jtk; (Gs;spfs; 60)

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2. epWtdk;rhu; fyhr;rhuk; (Gs;spfs; 50)

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(E- Post> cs;sf njhlHghly; fyhr;rhuk;

1.2.1 epWtdk;rhu; njhiyNehf;F kw;Wk; Fwpf;NfhSf;fhf

mu;g;gzpj;j epWtdk;rhu; ngWkjpfis ntspf;fhl;Lfpd;w

gjtpazpnahd;W ,Uj;jy;. (Gs;spfs; 05)

epWtdj;jpd; fyhr;rhuj;jpidAk;> ngWkjpfisAk; ntspg;gLj;jf;$ba tifapy; CopaHfspd; elj;ijapd; jd;ik

1.2.4gjtpazpapd; rpf;fy;fs;> fUj;Jf;fs;> mtrpag;ghLfs; kw;Wk; kdf;Fiwfs; rpNu\;l jiyikj;Jtj;jpw;F fpilf;fpd;w njhlu;ghly; topKiwfis mwpKfQ; nra;jy;. (Gs;spfs; 10)

1.2.5 cw;gj;jpj;jpwd;kpf;f fyhr;rhuj;ij cUthf;Ftjw;fhd

epWtdf; fl;likg;nghd;W ,Uj;jy;. (Gs;spfs; 05)


cjh - FO Kiwapyhd fye;Jiuahly;> cs;sf fUj;Jf;ngl;b Kiw

gjtpepiy cj;jpNahfj;jH epakpf;fg;gl;bUj;jy;> ,yr;rpid>

nfhs;iffs; ,Uj;jy;


1.2.6 cw;gj;jpj;jpwd; Nkk;ghl;bd; epiyNgd;jF jd;ikf;fhd

Kiwikfis mwpKfQ; nra;jy;. (Gs;spfs; 10)

cjh - cw;gj;jpj;jpwd; $W/nfhs;iff; Nfhitia jahupj;jy;/cj;jpNahfj;ju; rignahd;W ,Uj;jy;/jutl;lq;fs; ,Uj;jy;/Kiwahd gapw;rp/ nghWg;Gfis ifaspj;jy; / Nghl;bfis elj;Jjy;/ kjpg;gPLfs; kw;Wk; ghuhl;Lj; jpl;lq;fs; ,Uj;jy;

3. $l;L r%fg; nghWg;Gfs; (Gs;spfs; 40)

1.3.1 ntspg;gilj;jd;ik> nghWg;Gf;$wy;> epahak; kw;Wk; gq;Nfw;Gf;fhd cupa Kiwikfs; ,Uj;jy;. (Gs;spfs; 05)

cjh - jftywpjy; rl;lk;/Nrit gw;wpa njhlu;eltbf;if Kiwapay;/midj;J jug;gpdu;fSf;Fk; epahak;> ngWifr; nraw;ghL> fzf;fha;T Iatpdhf;fs; Nghd;wit

1.3.2 ,yQ;rk; kw;Wk; Coiy xopg;gjw;fhf Nkw;nfhz;l eltbf;iffs;. (Gs;spfs; 05) VjhtJ 2 tplaq;fis Fwpg;gpLf.



1.3.3 r%fj;jpd; ed;dpiyikf;fhf rKjhaj;ij ,yf;fhff; nfhz;l r%f> nghUshjhu kw;Wk; fyhr;rhu nraw;ghLfSf;fhfg; gpuNtrpj;jy; (Gs;spfs; 10)

rKjhaj;ij Nehf;fpa nghJthd nraw;ghLfs; 5 ,iz Fwpg;gpLf.

1.3.4 #oy; ghJfhg;gpw;fhd gRik cw;gj;jpj;jpwd; Nkk;ghLrhH

eltbf;if vLj;jy; kw;Wk; fUj;jpl;lq;fismKyhf;Fjy;. (15)

5 fUj;jpl;lq;fis Fwpg;gpLf (Eco Map cUthf;Fjy;> kio ePH Nrkpg;G )

1.3.5 Njrpa mdu;j;j epiyikfspd;NghJ Nkw;nfhz;l Kd; Maj;jk;

kw;Wk; mj;jifa re;jHg;gq;fspy; mspj;j gq;fspg;Gf;fs; (Gs;spfs; 05)

cjh - R+whtsp> nts;sg;ngUf;F Nghd;w Njrpa mdu;j;j epiyikapd;NghJ epWtdnkd;w tifapy; nghJ czu;Tld; nrayhw;wpa re;ju;g;gq;fs;.

2.Nrit ngWdu;fs; 120


2.1. NritngWdu; mtrpag;ghLfs; (Gs;spfs; 40)

2.2. NritngWdu; cwTfs;(Gs;spfs; 50)

2.3. NritngWdu; kdepiwT (Gs;spfs; 30)


2.1.1 Nrit ngWdu;fis ,zq;fhzy; kw;Wk; vz;zpf;if uPjpahf

gFg;gha;T nra;jy;. (Gs;spfs; 05)

(epWtdj;jpy; Nrit ngWtjw;F tUk; xt;nthU tifahd Nrit ngWeHfis vz;zpf;ifAld; Fwpg;gpLf)

2.1.2 Nrit ngWdu; Nghf;Ffis ,dq;fhzy;. (Gs;spfs; 05)

Nrit ngWeHfspd; vz;zpf;ifapid fle;j 3 Mz;Lfspy; xg;gpl;L vz;zpf;ifapy; Fwpg;gpLf.

2.1.3 Nrit ngWdu; Nghf;FfisAk; Njitg;ghLfisAk; <Nlw;Wtjw;fhf juepakq;fis / epfo;r;rpj;jpl;lq;fis ,dq;fhzy;. (Gs;spfs; 10) Nrit ngWeHfspd; Njitfis ,dq;fz;L cUthf;fg;gl;l Gjpa nraw;jpl;lq;fs; 5 - cjh - jha;g;ghY}l;Lk; miw cUthf;fg;gl;lJ.)

2.1. Nrit ngWdu; Njitg;ghLfs; (Gs;spfs; 40)

2.1.4 Nrit ngWdu;fSf;F mtrpakhd jfty;fs; kw;Wk; xj;Jiog;gpid ngw;Wf;nfhs;tjw;fhd Kiwikfs; ,Uj;jy;. (Gs;spfs; 10) cjh- ,izaj;jsk;/Hot line/ntg; jsk; /Reception/Social Media/ ifalf;f njhiyNgrp Nritfs; 2.1.5 Nrit ngWdu;fspd; Njitg;ghLfis %Nyhghaj; jpl;lkplypy; guprPyid nra;jy;. (Gs;spfs; 10) 2.1.2 kw;Wk; 2.1.3 Mfpa re;ju;g;gq;fspy; Njhd;wpa vspikahd mtrpag;ghLfSf;F cldb eltbf;if vLf;fg;gLk;. vdpDk; rpf;fyhd kw;Wk; nryT$ba Mfpa mtrpag;ghLfis gpd;du; cghaKiwj; jpl;lkplypd;NghJ ftdj;jpw;nfhs;Sk;. mt;thwhd re;ju;g;gq;fs; ,Ug;gpd; tpgupf;fTk;. ( jha;g;ghY}l;Lk; miwapy; Nkyjpf trjpfs; cs;slf;Fjy;)


2.2. Nrit ngWdu; njhlu;Gfs; (Gs;spfs; 50)

2.2.1 Nrit ngWdu;fSf;F trjpahd> neUq;fpa kw;Wk; jukhd

Nritapid toq;Fjy;. (Gs;spfs; 12) cjh - tpNrl Njit cs;stu;fSf;F trjpfis toq;Fjy;/FbePu; /Kd;dzp

mYtyfq;fs;/elkhLk; Nritfs;/fjpiufs;/kyry $lq;fs;/thfdq;fis

epWj;jpitj;jy;

2.2.2 epWtdj;jpdhy; toq;fg;gLfpd;w Nritfs; gw;wpa Nrit

ngWdu;fspd; fUj;Jf;fs; kw;Wk; Kd;nkhopTfs;>

Kiwg;ghLfisg; ngw;Wf;nfhs;tjw;fhd Kiwiknahd;W

,Uj;jy;. (Gs;spfs; 06)

cjh - Kd;nkhopTg; ngl;bfs;/gpd;Dhl;ly;fis ngw;Wf;nfhs;sy; (feed

back), gytpjkhd epwf; FwpaPl;Lldhd Kiwik nahd;W ,Uj;jy; ,

Kiwrhu;e;j customer feedback forms



2.2.3 Nrit ngWdHfspd; fUj;Jf;fs; kw;Wk; Kd;nkhopTfs;>

Kiwg;ghLfs; rk;ge;jkhf nrayhw;w nghwpKiwnahd;W


cjh- Nkw;gb Kd;nkhopTfis mKyhf;Ftjw;fhf Nkw;nfhz;Ls;s eltbf;iffs;. CR Gj;jfnkhd;wpy; Fwpj;Jf;nfhz;L mjw;fhf nraw;gLjy;> epWtdj; jiytu; my;yJ nghWg;Gf;$wNtz;ba xUtuhy; Nkw;ghu;it nra;ag;gLjy;> mtrpakhdtplj;J mJ rk;ge;jkhd gpd;Dhl;ly;fis NritngWdu;fSf;f toq;Fjy;.

2.2.4 Nkw;gb Kd;nkhopTfs; kw;Wk; Kiwg;ghLfSf;fpzq;f

Nritfis Kd;Ndw;Wjy;. (Gs;spfs; 08)

NritngWdu; Kd;nkhopTfs;/Kiwg;ghLfSf;fpzq;f tpUj;jpnra;j ehd;F jUzq;fis tpgupf;fTk;. cjh – nghJkf;fspd; Ntz;LNfhSf;fpzq;f ,Uf;if trjpfis cUthf;Fjy;)

2.2.5 epWtdj;jpw;F tUifjUfpd;w Nrit ngWdu;fSf;F

trjpahd nkhopapy; mtrpakhd Nritfis toq;Ftjw;fhd

trjpfis mspj;jy;. (Gs;spfs; 08)

cjh- Kd;nkhopf;nfhs;if mKyhf;fg;gLjy; (cj;jpNahfj;jnuhUtu;

,Uj;jy;/gbtq;fs;/gyiffisg; nghUj;Jjy; Nghd;wit)

2.2.6 Nrit ngWdu; cwTfis tpUj;jp nra;tjw;fhf jfty;

kw;Wk; njhlu;ghly; njhop;y;El;gj;ij ghtpj;jy;.

(Gs;spfs; 08;)


cjh- jfty; njhopy;El;gk; ve;jsTf;F ghidapy; cs;sJ? (SMS/e-mail Nghd;wit)

2.3 Nrit ngWdu; kdepiwT (Gs;spfs; 30)

2.3.1 Nrit ngWdu; kdepiwtpid mstPL nra;tjw;fhd

Kiwikfs; ,Uj;jy; (Gs;spfs; 05) NPS gapw;rp epfo;r;rpj;jpl;lq;fspd; kjpg;gPL

elkhLk; Nritfs; gw;wpa kjpg;gPL

epwf;FwpaPl;L mlilfs; gw;wp gupNrhjpg;G

2.3.2 Nrit ngWdu; kdepiwtpid gFg;gha;T nra;jy;.

(Gs;spfs; 05)


gapw;rp epfo;r;rpfspd; kjpg;gPL- X vdg;gLfpd;w tsg;gfpu;thsiu tpUk;ghik. elkhLk; Nritfs; gw;wpa kjpg;gPL - 100% ck; rpf;fy;fs; jPu;f;fg;gltpy;iy vd;gJ. epwf;FwpaPl;L ml;ilfs; gw;wpa gupNrhjpg;G – fhzp mYty;fSf;fhf te;jtu;fsplk; rptg;G ml;ilfs; mjpfnkd;gJ


2.3.3 Nkw;gb gFg;gha;tpd; gpd;du; Nrit ngWdu;fspd;

kdepiwtpid tpUj;jp nra;tjw;fhd eltbf;iffis

Nkw;nfhs;sy;. (Gs;spfs; 10)

cjh – 2.3.2 ,d; fPo; Njhd;wpa tplaq;fSf;fhf eltbf;;if vLj;j ,uz;L re;ju;g;gq;fis tpsf;Ff. mjhtJ NritngWdu; kdepiwT Fiwtile;jtplj;J mjid rupnra;a Nkw;nfhz;l eltbf;iffs; gw;wp tpgupf;Ff

2.3.4 Nritfspd; cd;djepiyia Nkk;gLj;Jtjw;fhf ngWkjp

Nru;j;jy;. (Gs;spfs; 10)

cjh- xUehs; Nrit/ elkhLk; Nrit/ appointment system

3. jpl;lkplYk; cgha topKiw mgptpUj;jpAk;; (80)

3.1 jpl;lkply; kw;Wk; cgha Kiwfspd; mgptpUj;jp

(Gs;spfs; 30)

3.1.1 epWtdj;jpy; cgha topKiwj; jpl;lnkhd;W ,Uj;jy;

(Gs;spfs; 05)

rpwpa xU epWtdj;jpyhapd; jha; epWtdj;jpw;fhd cghaKiwj; jpl;lj;jpypUe;J

rpwpa epWtdj;jpw;F Vw;Gila gFjpia RUf;fkhf tpgupf;fTk;

3.1.2 cgha topKiwj; jpl;lj;jpw;fpzq;f tUlhe;j nraw;wpl;lk;

jahupf;fg;gl;bUj;jy;. (Gs;spfs; 10)

cjh- nraw;ghL/Neuk;/gzk;/nghWg;G/nrayhw;Wif Rl;b Nghd;wtw;iw

cs;slf;fpajhf jahupj;jy; Ntz;Lk;.


3.1.3 Nkw;gb tUlhe;j nraw;wpl;lk; epWtdj;jpw;Fr; nrhe;jkhd jpizf;fsk;

my;yJ mikr;rpd; cghatopKiwj; jpl;lj;jpw;F my;yJ Njrpa

njhiyNehf;fj;jpw;F mikthf ,Uj;jy;. (Gs;spfs; 05)

tUlhe;j jpl;lj;jpd; nraw;ghLfs; kw;Wk; cghaKiw Nehf;fq;fSf;fpilapy;

epyTfpd;w ,ilj;njhlu;gpidf; fhl;Lfpd;w re;ju;g;gq;fis tpgupf;fTk;.

epfo;fyj;jpy; Gupfpd;wit kw;Wk; vjpu;fhy Nehf;fq;fSf;fpilapy; rpwe;j

xj;jpirT fhzg;gly; Ntz;Lk;.

3.1.4 tUlhe;j nraw;wpl;lj;ij epu;khzpf;ifapy; fle;j tUlq;fspd;

juTfisAk; jfty;fisAk; kPsha;T nra;jYk; ghtidAk;.

(Gs;spfs; 05)


tUlhe;j nraw;ghl;Lj; jpl;lj;jpw;fhd %yq;fs; - %nyhghaj; jpl;lk;> fle;j Mz;Lfspd; Kd;Ndw;w kPsha;T mwpf;iffs;> cau; Kfhikj;Jtj;jpd; topfhl;ly;> gjtpazp rpe;jidf; fpswy; mt;tpjkhf jpl;lj;ij cUthf;fpa tpjk;gw;wp tpgupf;fTk;.


3.1.5 jpl;lkplypd;NghJ midj;Jj; jug;gpduJk; gq;fspg;gpidg;

ngw;Wf;nfhs;sy;. (Gs;spfs; 05)

cjh - NPS jpl;lj;ij jahupf;ifapy; Nkw;ghu;it epWtdq;fspypUe;J> NritngWdu;fsplkpUe;J> cw;gj;jpj;jpwd; eLtu; rigaplkpUe;J> toq;fyhsu;fsplkpUe;J> gjtpazpaplkpUe;J khj;jpukd;wp Chambers/Unions Nghd;wit %ykhfTk; mtrpag;ghl;bd;Ngupy; jfty;fisg; ngw;Wf;nfhs;s ,aYk;. ,t;tpjkhf gq;fspg;gpid ngw;Wf;nfhz;l tpjj;ij vOJf.


3.2. jpl;lq;fis mKyhf;fy; (Gs;spfs; 50)

3.2.1 cgha topKiwj; jpl;lj;ij / epWtdj;jpd; nraw;wpl;lj;ij

epWtdj;jpd; jug;gpdu;fSf;F mwptpj;jy;. (Gs;spfs; 05)

cjh - Gj;jfnkd;wtifapy;/,izaj;jsk;/r%f tiyj;jsq;fs;

ntg;jsq;fs;/tu;j;jkdp mwptpj;jy; (mtrpakhd xUrpy re;ju;g;gq;fspy;)

3.2.2 cgha topKiwj; jpl;lj;jpw;fpzq;f jahupj;j tUlhe;j nraw;wpl;lj;jpw;F mikthf xt;nthU gpupTfs; kw;Wk; cj;jpNahfj;ju;fSf;Fk; nghWg;gpidf; ifaspj;jYk; Nkw;ghu;it nra;jYk;. (Gs;spfs; 5) cjh - rupahd khjpupf;fpzq;f nraw;ghLfs; Nkw;nfhs;sg;gl;Ls;sdth? ,q;F nghWg;GfSf;fpzq;f my;yJ jdpahs; kl;lj;jpy; ngw;Wf;nfhLf;fyhk;. NkYk; rk;ge;jg;gl;l gpupTfs;/ Ms; %ykhf mJ <Nlw;wg;gLtij gupNrhjpg;gjw;fhd Ntiyj;jpl;lj;j tpgupf;fTk;.


3.2.3 tUlhe;j nraw;wpl;lj;ij cupa fhyg;gFjpf;fpzq;f mKyhf;Fjy;.

(Gs;spfs; 10)

3.2.4 cgha topKiw> gpupTfs; kw;Wk; jdpahs; kl;lj;jpy; cw;gj;jpj;jpwd;

mstPLfs; epyTjy;. (mbg;gil nrayhw;Wif Rl;bfis ,dq;fhzy;) elg;G

epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

2018 kw;Wk; 2019 Mk; Mz;Lfspd; tUlhe;j nraw;ghl;Lj; jpl;lk; cupa fhyg;gFjpf;fpzq;f <NlWjy;/ <Nlwhik gw;wp tpgupf;fTk;. mjd; Kd;Ndw;wj;jpw;fpzq;f Gs;spfs; toq;fg;gLk;.

• epWtdj;jpw;fhd KPI ,dq;fhzg;gl;Ls;sd.

• ,izahd ,uz;L eWtdq;fs; xg;gPl;bd;NghJ Kf;fpakhditahFk;.

cghaKiw

• gpupTfSf;fpzq;f KPI toq;fg;gl;Ls;sd.

• nraw;ghq;fpw;fpzq;f ,yf;Ffs; toq;fg;gl;Ls;sd. gpupTfs;

• jdpahs; kl;lj;jpy; ,yf;Ffs; toq;fg;gl;Ls;sd.

• Mit gw;wpa rpwe;j Gupe;Jzu;T cz;L. jdpahs;


3.2.5 Nkw;gb mstPLfis mstpLtjw;fhd Kiwikfs; ,Uj;jy;.

(mstpLfpd;w tpjk;> fhy ,ilntsp>mstpLjy; rk;ge;jkhd nghWg;G)

(Gs;spfs; 05)

%tpjkhf ,yf;Ffs; mstPL nra;ag;gLtJ ehshe;jk; / thuhe;jk; / khjhe;jk; / fhyhz;LuPjpahf/ miuahz;LuPjpahf/ tUlhe;j vd;gJ

mjw;fhd juTfisAk; jfty;fisAk; ngw;Wf;nfhs;s /

Fwpj;Jf;nfhs;tjw;fhd Kiwapanyhd;W ,Uj;jy;.


3.2.6 Nghf;Ffis ,dq;fhZjYk; jPu;Tfisf; nfhLj;jYk;. (Gs;spfs; 10)

3.2.7 Njitg;ghl;bd; Ngupy; NtWjpl;lnkhd;iw mKyhf;f Ntz;b Neupl;lhy;

,Uf;fpd;w jpl;lj;ij jpUj;jpaikj;jy;. (Gs;spfs; 05)

%tpjkhf ,yf;Ffis miltJ rpukkhd re;ju;g;gq;fspy; mjid rupnra;a Nkw;nfhz;l Kaw;rpfis tpgupf;fTk;. jpU X Kjy; MW khjq;fspy; jdJ ,yf;Ffis mile;Js;shu;. mjid rupnra;Jnfhz;l tpjj;ij tpgupf;Ff.

ABC gpupT %d;whtJ fhyhz;Lld; njhlu;Gila KPI fis milatpy;iy. mjid ,dq;fz;lgpd;du; gupfhuq;fs; gpuNahfpf;fg;gl;ld.

epjpNaw;ghLfspd; gw;whf;Fiw> tsq;fs; rhu;e;j rpf;fy;fs;> ,aw;if mdu;j;jq;fs; Nghd;wit fhuzkhf jpl;lj;ij khw;wpaikf;fNtz;b Neupyhk;. Mt;thW nra;j jUzq;fs; kw;Wk; mjw;fhd fhuzq;fs; kw;Wk; Nkw;nfhz;l khw;wj;ij Fwpg;gpLf.


4. kdpjtsk; 160

4.1kdpjts Kfhikj;J

tk; (Gs;spfs;

50)

4.2.gjtpazp

fw;ifAk; mgptpUj;jpA

k;

(Gs;spfs; 30)

4.3. gjtpazpap

d; gq;Nfw;Gk; eyd;fSk; (Gs;spfs;

50)

4.4. gjtpazp

nrayhw;WifAk;

mq;fPfupg;Gk;කාර(Gs;spf

s; 30


1.1 xt;nthU gjtpf;Fk; / gzpf;Fk; Vw;Gila jdpg;gl;l jpwd;fis ,dq;fhzy;.

(Gs;spfs; 05)

cjh - epWtdj;jpw;F /gjtpf;F Vw;Gila Ml;fis ,dq;fhzy;

Nkw;nfhs;sg;gl;Ls;sjh?

1.2 gjtpazpapd; Mw;wy;fs;> jpwikfs;> gilg;ghw;wy; kw;Wk; jpwd;fis

,dq;fz;L rk;ge;jg;gl;l gzpfspy; <LgLj;jy;.

(Gs;spfs; 10)

4.1.1 ,d;gb mtrpakhd jpwd;fs; ,dq;fhzg;gl;Ls;sd. me;j

jpwd;fisf;nfhz;l gjtpazpapsiu ,dq;fhz;gJ mLj;jfl;l

eltbf;ifahFk;.

1.3 epWtdj;jpw;fhd Kiwahd kdpjts mgptpUj;jp jpl;lnkhd;W ,Uj;jy;.

(Gs;spfs; 05)

cjh -Nritfspd; mtrpag;ghl;bd; Ngupy; gjtpazpia tYT+l;Ltjw;fhd Kiwapay; Kd;du; Fwpg;gpl;l “rPuhf;fy;” ,w;fhd / ,ilntspia epug;Gtjw;fhf nra;aNtz;batw;iwj; jpl;lkpLk;. Kd;tupir epWtdq;fspy; ,e;j HRD jpl;lk; vjpu;ghu;f;fg;gLfpd;wJ.


4.1.4 mj; jpl;lkhdJ epWtdj;jpd; mtrpag;ghLfis (ePz;lfhy

kw;Wk; FWq;fhy ,yf;fhff;nfhz;L jahupf;fg;gl;bUj;jy;.

(Gs;spfs; 05) – cghaKiwj; jpl;lj;jpw;Fk; kdpjts mgptpUj;jpf;fk; ,ilapyhd njhlu;G vt;thwhdjhf mikAk;?

FWq;fhyuPjpahf Njhd;Wfpd;w mtrpag;ghLfSf;fhd gapw;rpaspj;jy;fs; cs;sd.

4.1.5 mj; jpl;lkhdJ jdpahs; mgptpUj;jpia

,yf;fhff;nfhz;L jahupf;fg;gl;bUj;jy;. (Gs;spfs; 05)

gjtpazpiar; Nru;e;jtu;fSf;Fk; jkJ Kd;Ndw;wj;jpw;fhf tha;g;GfSk; gapw;rpAk; fpilj;jy; - Mq;fpy nkhop kw;Wk; cau;fy;tp tha;g;Gfs;


4.2 gjtpazp fw;wy; kw;Wk; mgptpUj;jp

(Gs;spfs; 30)

4.2.1 epWtdj;jpd; xl;Lnkhj;j cw;gj;jpj;jpwid Nkk;gLj;Jtjw;fhf gjtpazpf;F cw;gj;jpj;jpwd; tpla Kiwikfs;> Nfhl;ghLfs;> vz;zf;fUf;fs; kw;Wk; mDgtq;fis ngw;Wf;nfhLj;jy;. (Gs;spfs; 10)

cw;gj;jpj;jpwd; kw;Wk; cau;fy;tp vz;zf;fUf;fs; gw;wpa Nfhl;ghl;LuPjpahd kw;Wk; gpuNahfg; gapw;rp toq;Fjy;.

mtw;iwg; gl;baypLf. (5S,Productivity,GP,Kaizen, Lean,KM,BSC,TPM,TQM)

4.2.2 gjtpazpf;F mtrpakhdJk; tplaj; Jiwrhu;e;jJkhd gapw;rpia

mspj;jy;. (Gs;spfs; 10)

jhgdQ;rhu; mYty;fs;> fzf;fPl;Lg; gapw;rp> fzpdp……

itj;jparhiyapy;/ nghypR epiyankhd;wpy; / gpuNjr rignahd;wpy; Ngd;E jkJ tplaj;Jiwf;F mtrpakhd gapw;rpfs; khwf;$Lk;.


4.2.3 gjtpazpapdu; gapw;rp ngWfpd;w kzpj;jpahyk; kw;Wk;

nryTfs; njhlHghd epfo;fhy epiyikapd; gFg;gha;T.

(Gs;spfs; 10)

2018 kw;Wk; 2019 Mk; Mz;Lfspy; toq;fpa gapw;rpfs;> mjd; tpguq;fs; kw;Wk; kzpj;jpahyq;fs; / ehl;fspd; vz;zpf;ifia ml;ltizahf fhl;Lf.


3. gjtpazpapd; gq;Nfw;Gk; eyNdhk;gYk;

(Gs;spfs; 60)

4.3.1 epWtdj;jpd; Nehf;fq;fis milAk;NghJ jdpahs;>

FOf;fs; kw;Wk; gpupTfs; vd;wtifapy; gq;fspg;gpid

ngw;Wf;nfhs;sy;. (Gs;spfs; 10) cjh – Copau;nraw;wpl;lfs;> jutl;l Kd;nkhopTfs;> jutl;lq;fs;

fUj;jpl;lk;

4.3.2 epWtdj;jpd; ngsjPf kw;Wk; kdpjtsq;fspd; ghJfhg;G

(Safety) fUjp eltbf;if Nkw;nfhs;sy;. (Gs;spfs; 05)

cjh- gz;lq;fs; kw;Wk; cgfuzq;fspd; ghJfhg;G gw;wp fuprid nfhs;sy; kw;Wk; mjd; ghJfhg;G njhlu;gpy; ftdk; nrYj;Jjy;.

cjh – mYtyf tsT mehtrpakhd kpd; fk;gpfspd;wp fhzg;gly;> Mgj;jhd mlq;fis ,dq;fhzy; (Tiger Marks),


4.3.3 epWtdj;jpy;; jukhdNtiyr; Rw;whliy NgzptUjy;. (Gs;spfs; 10)

4.3.4 gjtpazpapd; rhjfkhd MNuhf;fpa epiyf;fhf eltbf;if vLj;jy;.

(Gs;spfs; 10)

Ml;fspd; RfhjhuKk; ghJfhg;Gk; ( Jg;guNtw;ghl;L trjpfs;/Rj;jkhd FbePu; Nghd;wit/Jha;ikahd fhw;Nwhl;lk;)

4.3.5 gjtpazpf;F eyNdhk;gy; trjpfis toq;Fjy;> mtw;iw

tpUj;jpnra;jy; kw;Wk; NgzptUjy;. (Gs;spfs; 10

cjh -5S mKyhf;fy;> fhw;Nwhl;l trjp> ,aw;if jhtuq;fs; mikj;jy;)

cjh- eyd;Gupr; rq;fnkhd;W ,Uj;jy; kw;Wk; mjd; nraw;ghLfs;

gpw eyd;Gup mYty;fs; ……. mj;jifa eltbf;iffis vOjpf; fhl;Lf.


4.3.6 gjtpazpf;F kdmOj;j Kfhikj;Jtk; (Stress

Management), ed;epiy (Wellbeing) kw;Wk; fyhr;rhu epfo;r;rpj;

jpl;lq;fis mKyhf;Fjy;. (Gs;spfs; 10) cjh – kdmOj;j Kfhikj;Jt epfo;r;rpj;jpl;lq;fs; /FOr; nraw;ghLfs; /rka /fyhru epfo;r;rpj;jpl;lq;fis mKyhf;Fjy;.......... mj;jifa nraw;ghLfis vOjpf; fhl;Lf.

4.3.7 Copau; kdf;Fiwfisj; jPu;g;gjw;fhd nghwpKiw

xd;W ,Uj;jy; (Gs;spfs; 05)

cjh – nghWg;Gf; $wNtz;ba kw;Wk; mjw;fhd eltbf;iffis Nkw;nfhs;fpd;w gjtpepiy my;yJ NtW cj;jpNahfj;jnuhUtu; ,Uj;jy;


4.4 gjtpazp nrayhw;wYk; mq;fPfupj;jYk; (Gs;spfs; 40)

4.4.1 gjtpazp nrayhw;wy;fis mstPL nra;tjw;fhd

Mf;fG+u;tkhd Kiwikfs; ,Uj;jy;.

4.4.1.1. gpupT thupahf nrayhw;Wifia mstpLfpd;w

Kiwikfs; ,Uj;jy;. (Gs;sp;fs; 10)

cjh – Kiwrhu;e;j jpl;lnkhd;W cs;sjh? mjd; %yg;gpukhzq;fs; ahit? kpfr;rpwe;j gpupT my;yJ epfo;r;rpj;jpl;lk; / fUj;jpl;lj;ij njupT nra;tjw;fhd %yg;gpukhzq;fis tpgupf;fTk;.

4.4.1.2. jdpahSf;fpzq;f nrayhw;Wifia mstpLtjw;fhd Kiwikfs;


kpfr;rpwe;j Copaiu njupTnra;tjw;fhd %yg;gpukhzq;fis tpgupf;fT


4.4.2. epWtdj;jpd; cw;gj;jpj;jpwid cau;j;Jtjw;fhf gjtpazp ey;fpa gq;fspg;gpid

ghuhl;Ltjw;fhd Kiwikfs; ,Uj;jy;.

4.4.2.1. gpupT thupahf nrayhw;wiy kjpg;gPL nra;fpd;w Kiwikfs; ,Uj;jy;.

(Gs;spfs; 05)

cjh – Copau; nraYhf;Ftpg;Gj; jpl;lq;fs;

4.4.2.2. Ml;fSf;fpzq;f nrayhw;Wifia kjpg;gPLnra;fpd;w Kiwikfs; ,Uj;jy;.

(Gs;spfs; 05)

cjh – gjtpazpia nraYhf;Ftpg;gjw;fhf Kiwapay;fia jahupj;jy;. cjh- khjj;jpd; kpfr;rpwe;j Copaiu njupTnra;jy; .

%yg;gpukhzq;fs; vd;wtifapy; tUif> tUlhe;j nraw;ghl;Lj; jpl;lj;jpd; ,yf;Ffis mile;jpUj;jy;> ntspthup Nrittoq;Fdu;fSldhd rpwe;j cwTfs;> flikAld; njhlu;Gila mwptpid $u;ikahf;fpf;nfhs;sy;. Nghd;wit


4.4.3 gjtpazp kdepiwtpid kjpg;gPL nra;tjw;fhd Kiwikfs;

,Uj;jy;.

(Gs;spfs; 05)

cjh - miuahz;LuPjpahf/tUlhe;juPjpahf kdepiwT gw;wpa kjpg;gha;tpid

Nkw;nfhs;sy; (tha;nkhopuPjpahf my;yJ vOj;jpy; ) kw;Wk; mjw;fhd njhlu;

eltbf;iffis Nkw;nfhs;sy;. (ARR- After Action Review)

4.4.4 gjtpazp nraYhf;Ftpg;G Kiwikfs; ,Uj;jy;.

(Gs;spfs; 05)

cjh – cs;ehl;L /ntspehl;L gapw;rp tha;g;Gfs;> epjprhu; kjpg;gPL> ghuhl;Lr; rhd;wpjo;fis toq;Fjy;

5.1. nraw;ghq;F Kfhikj;Jtk; (Gs;spfs; 70)

5.2. Gj;JUthf;fk; (Gs;spfs; 60)

5.3. toq;fy; Kfhikj;Jtk; (Gs;spfs; 30)


5.1.1. epWtdj;jpd; Nehf;fq; fis epiwNtw;wpf; nfhs;sj; Jiz Gupfpd;w Kf;fpakhd nraw;ghLfs; kw;Wk; cjtpr; nraw;ghLfis ,dq;fhzy;. ( Core Functions & Supportive Function) (Gs;spfs; 10) cjh – itj;jpariynadpy; Nehahspfis ftdpj;jy; (core function ) mj;Jld; epu;thfk; kw;Wk; xsljq;fs; nfhs;tdT (supportive function)

cjh - NPS vdg;gLfpd;w gapw;rp> Nkk;ghl;L> fUj;jpl;lq;fs; (core function ) mj;Jld; epu;thfk; kw;Wk; thfdg; guhkupg;G> toq;fy;> fsQ;rpak;> Mtzf; fhg;gfk; (supportive function)

5.1.2. epWtdj;jpd; xt; Nthu; mq;fj;jtUf;Fk; njhopy; tpgunkhd;W (Job Description) toq;fg;;gLjy;. (Gs;spfs; 05)

,e;j njhopy; tpguk; toq;fg;gl;Ls;snjd;gJ / ,y;iy vd;gijf; Fwpg;gpLf. Public Sector -- 2020 60

5.1.3 epWtdj;jpd; midj;Jf; flikfs; gw;wpAk; vOj;jpyhd njspTgLj;jy;fs; (Work Manual) , nra;Kiwahf;fy; Nfhit (Process Manual) jahupj;J mq;fj;jtu;fspd; ghtidf;F vLj;jy;. (Gs;spfs; 15)

cjh- xOf;F Fwpg;Gfs; %ykhf /Ntiy mwpTWj;jy;fs; ,Uj;jy;

mt;thwhd Nfhitnahd;W jahupf;fg;gl;bUj;jy; ghtpg;gjpyhd trjpia tpgupf;fTk;.

5.1.4. epWtdj;jpd; xl;Lnkhj;j cw;gj;jpj;jpwid cau;j;Jtjw;fhf kl;Lg;gLj;jg;gl;l tsq;fis Kfhik nra;tjw;F mtrpakhd topKiwfis Nkw;nfhs;sy;.

(Gs;spfs; 15)

cjh- Fwpg;ghf epjp> ngsjPf kw;Wk; kdpjtsk; gw;wp fUj;jpw; nfhs;sg;gLk;. mj;jifa re;jug;gq;fs; gwp ,uz;L cjhuzq;fs; tPjk; jUf. ( thfdg; gw;whf;Fiw – epjpNaw;ghL FiwT – fpuhk mYtyu;fs; FiwT


5.1.5 epWtdj;jpd; Nrit cd;dj epiyia cau;j;Jtjw;fhd Kiwapay;fs;. 5.1.5.1 jfty; njhopy;El;gj;ij gpuNahfpj;jy; - e-productivity (2.2.6 ,y; Fwpg;gpl;l tplaq;fSf; F Nkyjpfkhf) (Gs;spfs; 15) cjh- juT Kiwikfs;> nkd;nghUs;fis mwpKfQ;nra;jy; (fsQ;rpak; /Mtzf; fhg;gfk; kw;Wk; gpw nraw;ghq;FfSf;fhf),NPS (E-Breeze System) 5.1.5.2 NtW Kiwapay;fs; (nraw;ghq;fpid vspjhf;Fjy; Nghd;wit) (Gs;spfs; 10) cjh- IT my;yhj

E – Eliminate ( cjh – Ntiy gbKiwfis ePf;Fjy;) C – Combine (cjh- rpy gbKiwfis Nru;j;jy;) R – Rearrange (cjh – kPz;Lk; jahupj;jy;) S – Simplify (cjh – vspikfhf;Fjy; { gbtq;fs; Nghd;wit})


5.2.1. epWtdj;jpdhy; gilg;ghw;wy; kw;Wk; Gj;JUthf;fk;

(Creativity and Innovation) mwpKfQ; nra;jy;. (Gs;spfs; 05) cjh – Nrit toq;fiy kpfTk; jukhdjhf ngw;Wf;nfhLg;gjw;fhf epWtdj;jpd; nraw;ghq;Ffis vspikahf;Ftjw;fhf gilg;ghw;wy;kpf;f Kiwapay;fspd; ghtid cjh- e-business registration, e- office management system .

,jd;NghJ toq;Fk; Nritapd; Gj;jk;Gjpa jd;ik> trjpahf eilKiwr;rhj;jpakhdtifapy; ,af;f ,aYfpd;wik> nghJkf;fSf;F fpilf;fpd;w Nritapd; tpidj;jpwd; kw;Wk; gaDWjp tpUj;jpailjy; gw;wp ftdk; nrYj;j Ntz;Lk;.

,t;tpjkhf gilg;ghw;wy; kw;Wk; Gj;JUthf;fj;ij (Creativity and Innovation) mwpKfQ;nra;a gytw;iwr; nra;ayhk;. Gjtpazpia Mw;Wg;gLj;jpatpjk; kw;wk; Rw;whliy mikj;jtpjk; gw;wp tpgupf;fTk;.


5.2.2 epWtdj;jpd; xt;nthU gpuptpYk; xt;nthU nraw;ghq;fpYk; gad;tpisT kw;Wk; xl;Lnkhj;jkhd tifapy; cw;gj;jpj;jpwid Nkk;gLj;Jtjw;fhf gjtpazpapd; Kd;nkhopTfisAk; fUj;Jf;fisAk; ngw;Wf; nfhs;tjw;fhd Kiwapanyhd;W

(Staff Suggestions Scheme) epyTjy;. (Gs;spfs; 05)

cjh – Copau; Kd;nkhopTj; jpl;lk; gw;wpa KOikahd tpguj;ij jUf.


5.2.3 Nkw;gb Kd;nkhopTfis mKyhf;Ftjw;fhd Kiwapanyhd;W epyTjy;. (Gs;spfs; 10) cjh –

kpfr;rpwe;j 05 Copau; Kd;nkhopTfis nfhLf;fg;gl;Ls;s khjpupg; gbtj;jpw;fpzq;f rku;g;gpf;fTk;.

5.2.4. epWtdj;jpy; mKyhf;Ftjw;fhd junkhd;wpy; FWf;F gjtpazp FOf;fs; gzpNkk;ghl;L tl;lq;fis epWTjy;.

(Gs;spfs; 05);

ju tl;lq;fspd; vz;zpf;if> gpupTf;fpzq;f tl;lq;fspd; guk;gy;> tl;lf; $l;lq;fis Kiwg;gb elj;Jjy; Nghd;wtw;iw tpgupf;fTk;. rpwpa FOf;fspd; Ntiyfs; gw;wpAk; tpgupf;f ,aYk.


5.2.5. nraw;ghLfspd; tpUj;jpf;fhf jutl;l fUj;jpl; lq;fis Nkw;nfhs;sy; (kpfr; rpwe; j 10 fUj;jpl;lq;fis Fwpg;gp;Lf) (Gs;spfs; 20)

kpfr;rpwe;j 10 jutl;lf; fUj;jpl;lq;fis jug;gl;Ls;s khjpupg; gbtj;jpw;F mikthf rku;g;gpf;fTk;.

5.2.6. gjtpazpapd; Kd;nkhopTfs; fUj;Jf;fs; kw;Wk; jutl;lr; nraw;ghLfis kjpg;gPL nra;tjw;fhd Kiwapanyhd;W ,Uj;jy;. (Gs;spfs; 05) kpfr;rpwe;j Kd;nkhoptpid njupTnra;jy;> kpfr;rpwe;j tl;lk; / tl;lj; jiytu; / mq;fj;jtiu njupTnra;jy;

mjw;fhd xOq;fike;j %yg;gpukhzq;fs; ,Uj;jy;


5.2.7. gjtpazpapd; gilf;Fe;jpwDs;s fUj;Jf;fisg; gpuNahfpj;J epWtdj;jpy; GJj;jd;ikia Nkw;nfhs;sy;. (Gs;spfs; 10)

Gj;JUthf;fk; vd;gJ Gjpa my;yJ Kidg;ghfj; njupfpd;w tpUj;jpnra;jy; Nkw;nfhs;sg;gl;l

cw;gj;jpfs; (gz;lq;fs; my;yJ Nritfs;), nraw;gq;Ffs; re;ijg;gLj;jy; Kiwapay;fs; my;yJ

mikg;ghz;ik KiwapayhFk;

mj;jifa re;jug;gq;fSf;fhd Vwf;Fiwa ehd;F cjhuzq;fis vOJf.


5.3.1. ifapUg;Gf; fl;Lg;ghL> gz;l kjpg;gha;T kw;Wk; epiyahd nrhj;Jf;fs; guhkupg;Gf;fhf epyTfpd;w cs;sf fl;Lg;ghl;L Kiwapay;fs;. (Gs;spfs; 10)

cjh – cupa Neuj;jpy;/cupatifapy; Nkw;nfhs;sy;

epiyahd nrhj;Jf;fspd; guhkupg;Gf;fhf crpjkhd topKiwfs; cs;s tpjk; gw;wp tpgupf;fTk;.

5.3.2. mjd; nghUl;L jfty; njhlu;ghly; njhopy;El;g (ICT) ghtid. (Gs;spfs; 10) cjh - Data base , Computer Programs ghtpj;jy;

5.3.3. cupa Neuj;jpy; jpl;ltl;lkhd juk; nfhz;ljhf toq;fy; nraw;ghLfis Nkw;nfhs;s mtrpakhd eltbf;iffis Nkw;nfhs;sy;. (Gs;spfs; 10) cupa Neuk; kw;Wk; juj;ijg; Ngzptu Nkw;nfhz;l xUrpy Kaw;rpfis fhl;Lf.


..

• mwpT Kfhikj;Jtk; (Gs;spfs; 40)

6.1.

• mYtyf Kfhikj;Jtj;jpw;fhd juTfs;> jfty;fs; kw;Wk; mwpT (Gs;spfs; 40) 6.2


6.1.1. epWtdj;jpd; gjtpazp nfhz;Ls;s mwpitAk; Mw;wy;fisAk; jPu;khdk; Nkw;nfhs;Sk; NghJ ghtpf;fj;jf;f tifapy; Kiwikfis /Kiwapay;fis jahupj;jy;. (Gs;spfs; 10) Share Folders ,Data Bases ,Knowledge Forums, Knowledge Hunting ,Knowledge Portal

6.1.2. mwpT kw;Wk; jpwd;fis cs;slf;fpa jfty; Kiwikia cupa tifapy; ,w;iwg;gLj;JjYk; mtw;iwg; ghtpj;jYk;. (10 Gs;spfs;) (ලකුණු 10)

nghWg;Gfis ifaspj;jy;

nraw;ghl;Lj; jpl;lk;

Nkw;ghu;it Public Sector -- 2020 70

6.1.3 gjtpazpaplKs;s mwpitAk; ngw;Wf;nfhs;fpd;w mwpitAk; cj;jpNahfj;ju;fSf;fpilapy; gupkhw;wpf; nfhs;tjw;fhd Kiwapy;fs; fhzg;gLjy;. (Gs;spfs 10;)

Demonstration , Dissemination , gjtpazpf; $l;lq;fs> tpupTiufs;> Annual Bulletin /tplaj;Jiwrhu;e;j Ehy;fis ntspapLjy;,Video

6.1.4. epWtdj;jpy; mwpT Kfhikj;Jtj;jpw;fhd epfo;r;rpj;jpl;lq;fis / fUj;jpl;lq;fis

mKyhf;Fjy;. (Gs;spfs; 10) mwpT Kfhikj;Jtk; gw;wpa gapw;rp epfo;r;rpj; jpl;lq;fis elj;Jjy;

tpNrl fUj;jpl;lkhf mKyhf;Fjy;

tplaj;JiwkPJ tpUg;gk; Vw;gl eltbf;if vLj;jy; - tplaj;Jiw gw;wpa gpuRuq;fs; / fhnzhspfs;


6.2.1. mYtyf Kfhikj;Jtj;jpd; NghJ md;whl gzpfspy; <Lgl juTfisAk; jfty;fisAk; ghtpj;jy;. (Gs;spfs; 10)

mj;jifa 2 re;ju;g;gq;fis tpgupf;fTk;.

cjh – jPtlq;fpYk; tpahgpj;Js;s cw;gj;jpj;jpwd; mgptpUj;jp vj;jpNahfj;ju;fspd; ,w;iwg;gLj;jpa juT Kiwikia rhu;e;jjhf ,lkhw;w gzpfis vspjhf;fpnfhs;sy;.


6.2.2. juTfs; kw;Wk; jfty;fspd; cz;ikj;jd;ik / nry;YgbahFk; jd;ik /ek;gfj;jd;ik / VNfhgpj;j jd;ikia cWjp nra;J nfhs;sy;. (Gs;spfs; 05) gpd;tUk; Kiwapay;fisg; ghtpf;fyhk;. mtw;iw

tpgupf;fTk;.

- Nghf;Ffspd; fw;if

- FWf;Fg; gupNrhjid

- epiyag; gupNrhjid/ mtjhdpg;G

- Kd;Ndw;w mwpf;iffs;

- Kiwhad Nkw;ghu;it


6.2.3. juTfs; kw;Wk; jfty;fspd; ghJfhg;G njhlu; gpy; nrayhw;Wjy;. (Gs;spfs; 05) flTr; nrhy;(Password/ Backups) ghJfhg;G Vw;ghLfis nra;jy;/ nghWg;Gfis jpl;ltl;lkhf xg;gilj;jy;/ Kiwahd Nkw;ghu;it

6.2.4 cs;sf kl;lf; FwpaPl;lhf;fk; (Internal Benchmarking) kw;Wk; cd;djkhd eltbf;if Kiwfs; (Best Practice) gupkhw;wk;. (Gs;spfs; 10) - xU cj;jpNahfj;jupd; cd;djkhd mDgtj;ij gpwUld; gupkhw;wpf;nfhs;sy; -Nkw;gb cd;djkhd mDgtj;ij Mtzg;gLj;jy;. - VNjDk; Nritia <Nlw;w xNu njhFjpiar; Nru;e;j cj;jpNahfj;ju;fs; vLf;fpd;w fhyk; gw;wpf; ftdj;jpy; nfhz;L rpfr;rpwe;j topKiwia cUthf;Fjy;. (cjh – fpuhk mYtyupd; Nrit)


6.2.5. ntspthup kl;lf; FwpaPl;lhf;fk; (External

Benchmarking) kw;Wk; cd;djkhd

eltbf;if Kiwfs; (Best Practice) gupkhw;wk;. (Gs;spfs; 10)

ntspepWtdq;fs;/ jdpahu; JiwapaduplkpUe;J ePq;fs; ngw;Wf;nfhz;l jiyrpwe;j mDgtq;fis epWtdk; xj;jpirT nra;Js;s tpjj;ij tpgupf;fTk;.( 2 re;ju;g;gq;fis fhl;Ljy; NghJkhdJ)


Organizational

Results

Financial

People/

Learning

& Growth

People

Process


7.1.1. Nrit myFfspd; vz;zpf;ifapd; / NritngWdu; vz;zpf;ifapd; elg;G epiyikAk; rhjfkhd Nghf;FfSk;. (Gs;spfs; 30)

NPS Hospital

No of participant for the training programs Income earning from training programs No of families involve with Community Productivity No of GP Cell registered No of Applicants for NPA

No of OPD patients No of Clinic No of surgeries No of new treatments


7.1.2. Nritfspd; juk; mjpfupj;jypd; epfo;fhy epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15) (mstplf;$lb Fwpfhl;bfSld; Nghf;fpd; rhjf jd;ikapidf; fhl;Ljy; Ntz;Lk;)

7.1.3. NritngWdu;fspd; gpujpgypg;Gfspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15) cjh – ghtidahsu; Kiwg;ghLfspd; Nghf;F – Rl;bfSld; fle;j 3 Mz;Lfspy; xg;gpl;L 5 tplaq;fis Fwpg;gpLf.


Nritfspd; jd;ik mstPl;L Fwpfhl;b Kd;Ndw;w tpisT Mf;fKiwahd Nghf;F 1.

7.2.1. epjprhu; fpuaj;jpd; elg; G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15)

epWtdj;jpw;F fpilj;j epjpNaw;ghLfs; cupa fhyj;jpw;fpzq;f <LgLj;jg;gLjiy tpgupf;fTk;.

- epjpNaw;ghLfs; vQ;;rpdth?

- rk;ge;jg;gl;l fhyg;gFjpf;Fs; mila ,aYkhapw;wh/ rpukkhdjhf mike;jjh?

7.2.2. nghJg; gzpfs; fpuaj;jpd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 15)


7.2.3. epjprhu; tsq;fis gaDwjpkpf;f tifapy; <LgLj;Jtjd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 20)

- ,q;F 5.1.4 ,d; fPo; tpgupf;fg;gl;l nraw;ghLfs; fhuzkhf fpilj;j ngWNgWfSf;fhf Gs;spfs; toq;fg;gLk;.

- NkYk; Nritf;$W xd;Wf;fhf nrythfpd;w gzj;njhif Fiwtile;Js;sjh ?


,q;F xt;nthU nraw;ghl;bYk; milag;gl;l ngWNgWfs; fle;j fhyq;fSld; xg;gpl;L Fwpfhl;bfs; %ykhf toq;fg;glNtz;Lk;.

tsq;fspd;

ghtid

mstPl;L

Fwpfhl;b

Kd;Ndw;w tpisT Mf;fKiwahd

Nghf;F 1.

7.3.1 milag; ngw;w ,yf;Ffs; kw;Wk; Kd;Ndw;wj;jpdJ ngWNgWfSk; Mf;fKiwahd Nghf;FfSk; (Gs;spfs; 10)

- gjtpazp mq;fj;jtu; xt;nthUtUk; ifaspj;j ,yf;Ffspy;

2018/2019 Mk; Mz;by; ve;jsTf;F mile;jdnud;gij tpgupf;fTk;.

- Nkw;gb ,yf;Ffis miljy; fle;j %d;W tUlq;fspy; Kd;Ndw;wkile;Js;sjh?


,yf;Ffs; mstPl;L

Fwpfhl;b


Nghf;F 1.

7.3.2. epWtd njhlHghly; nray;Kiw Kd;Ndw;wj;jpd; ngWNgWfSk; Mf;fKiwahd Nghf;FfSk; (Gs;spfs; 05)

,jd;NghJ fzpauPjpahd tplaj;ijg; ghu;f;fpYk; juuPjpahd tplak; Muhag;gLk;.

,t;tpjkhf njhlu;ghly; Kd;Ndwpajhy; Kuz;ghLfs; Fiwtiljy;> FONtiyfs; Kd;Ndw;wkiljy;> Fk;gyhf gpupAk; epiy Fiwtile;jik> nghJNtiyfspd;NghJ cr;r mstpyhd gq;fspg;G fpilj;jy; Nghd;w juuPjpahd gz;Gfs; mtjhdpf;fg;gLk;.


7.3.4 gapw;rp epfo;r;rpj;jpl;lq;fspd; gpd;du; epWtdk; ngw;w ngWNgWfspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 05) fle;j fhyg;gFjpapy; gjtpazp kdepiwT mjpfupj;j tpjk;

juuPjpahd fzpauPjpahd

(epfo;Tfs; uPjpahf) (mstPLfs; uPjpahf)


7.3.5. gjtpazp kdepiwT gw;wpa elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)


nraw;ghL Fwpfhl;b jPHf;fg;gl;l gpur;rid jw;Nghja Nghf;F

1

7.3.6. gjtpazp kjpg;gPL kw;Wk; mq;fPfhuk; gw;wpa elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

kjpg;gplg;gl;l

tpilak;

Fwpfhl;b rhjfkhd tpisT jw;Nghja Nghf;F tpisT

1

2

7.3.7. FOr; nraw;ghLfs; Clhf ngw;Wf;nfhz;l ngWNgWfspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)


jutisa nraw;ghL

Nkw;nfhs;sg;gl;l

fUj;jpl;lq;fspd;

vz;zpf;if

fUj;jpl;lq;fs;

2018-2019

epWtdj;jpd; gy gpur;ridfs;

jPHf;fg;gl;Ls;sJ.

CopaHfSf;fpilapy;

xw;Wik mjpfupj;Js;sJ.

mYtyf kuf;fwp Njhl;lk;

mikj;jy;

fzpg;gPl;L Gs;spfs; ,aw;if Kiwapy;

gapuplg;gl;l

kuf;fwpfs; ngw

Kbjy;

tPLfspYk; kuf;fwp

Njhl;lq;fs;

Muk;gpf;fg;l;Ls;sd

-Gjtpazpapd; elj;ijAk; elj;ijrhu; khw;wKk; -NfhshWfs; Fiwtiljy;. -Gjpa epfo;r;rpj;jpl;lq;fs; / fUj;jpl;lq;fis mwpKfQ;nra;jy;.

7.4.1. jfty; kw;Wk; njhlu;ghly; njhopy;El;gj;jpd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)


njhlHghly;

njhopy; El;gk;

gad;ghL mstPl;L

Fwpfhl;b


Nghf;F 1.

7.4.2. mYtyf Kfhikj;Jt eltbf;iffspd; elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

cs;sf Kfhikj;Jtg; gzpfis Kd;Ndw;wpajhy; fpilj;j ngWNgWfis gFg;ghaTk;.


nghwpKiw Fwpfhl;b Kd;Ndw;w tpisT jw;Nghja Nghf;F

1

2

3.

4

- fzf;fha;T Iatpdhf;fs; Fiwtile;jik

- gpwpnjhU gpuptpdhy; gpwpnjhU gpupTkPJ nra;ag;gLfpd;w Fiw$wy; Fiwtile;jik)

7.4.3. Gj;JUthf;fj;ij eilKiwg;gLj;Jtjpyhd elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

5.2.7 ,d; fPo; Gupe;jit / QC kw;Wk; Kaizen Kd;nkhopTfspd; fPo; Gjpa mwpKfQ; nra;jy;fspypUe;J fpilj;j ngWNgWfis fhl;Lf.

7.4.4. nraw;ghLfis vspikahf;Ftjpyhd elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 10)

,yf;fk; 5.1.5.2. ,d; fPo; Nkw;nfhz;l tpUj;jpnra;jy;fspd; ngWNgWfisf; fhl;Lf.


Nraw;ghLfs; gad;ghL mstPl;L

Fwpfhl;b


Nghf;F 1.

Gj;JUthf;fq;fs; gad;ghL mstPl;L

Fwpfhl;b


Nghf;F 1.

7.4.5. tUlhe;j nraw;ghl;Lj; jpl;lj;jpw;fpzq;f epWtg;gl;l gpujhd ,yf;Ffis miltjpyhd elg;G epiyikAk; Mf;fKiwahd Nghf;FfSk;. (Gs;spfs; 20) gpupTfSf;fpzq;fTk; epWtdthupahfTk; mbg;gil ,yf;Ffs; 2018 kw;Wk; 2019 Mk; Mz;Lfspy; mile;Js; tpjk; gw;wp tpgupf;fTk;.


7.5. epWtdk; rhu; ntw;wpfs; (Gs;spfs; 20)

7.5.1. cw;gj;jpj;jpwd; tpUJfs; (Gs;spfs; 10)

7.5.2. NtW tpUJfs

7.5.2.1. epWtdj;jpDila tpUJfs; (Gs;spfs; 05)

7.5.2.2. jdpegH rhHghd tpUJfs; (Gs;spfs; 05)


Documents

PowerPoint Presentation · 2020-03-13 · 2020 Njrpa cw;gj;jpj;jpwd; tpUJ - 2020 tpz;zg;g gbtk; mur gpupT Njrpa cw;gj;jpj;jpwd; nrayfk; jpwd; mgptpUj;jp> Ntiy tha;g;G> kw;Wk; njhopy;