PPT3_IT Infrastructure & Platforms

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    3.2

    OBJECTIVES

    Define IT infrastructure and describe tecom!onents and le"els of IT infrastructure

    Identif# and describe te sta$es of ITinfrastructure e"olution

    Identif# and describe te tecnolo$# dri"ers of ITinfrastructure e"olution

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

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    3.3

    OBJECTIVES &Continued'

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    (ssess contem!orar# com!uter ard)are!latform trends

    (ssess contem!orar# soft)are !latform trends

    E"aluate te callen$es of mana$in$ ITinfrastructure and mana$ement solutions

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    3.

    IT I/(ST4CT4E

    Definin$ IT Infrastructure

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Includes ard)are5 soft)are5 and ser"ices

    ( set of !#sical de"ices and soft)are a!!licationstat are re6uired to o!erate te entire enter!rise

    7our firm is lar$el# de!endent on its infrastructure fordeli"erin$ ser"ices to customers5 em!lo#ees5 and

    su!!liers.

    7ou can tin8 of infrastructure as di$ital !lumbin$5but its muc more tan tat9

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    3.+

    IT I/(ST4CT4E

    Te Connection bet)een te irm5 IT Infrastructure5 andBusiness Ca!abilities

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:1

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    IT I/(ST4CT4E

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    IT I/(ST4CT4E

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    IT I/(ST4CT4E

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Electronic accountin$ macine era> &1@3A1@A'

    eneral:!ur!ose mainframe and minicom!uterera> &1@@ to !resent'

    Personal com!uter era> &1@?1 to !resent'

    Clientser"er era> &1@?3 to !resent'

    Enter!rise internet com!utin$ era> &1@@2 to!resent'

    E"olution of IT Infrastructure> 1@A2AA

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    IT I/(ST4CT4E

    Eras in IT Infrastructure E"olution

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:3

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    IT I/(ST4CT4E

    ( %ultitiered ClientSer"er /et)or8 &/:tier'

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:*

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    IT I/(ST4CT4E

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    %oores la) and micro!rocessin$ !o)er

    Te la) of mass di$ital stora$e

    %etcalfes la) and net)or8 economics

    Declinin$ communications costs and te Internet

    Standards and net)or8 effects

    Tecnolo$# Dri"ers of Infrastructure E"olution

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    IT I/(ST4CT4E

    %oores

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    IT I/(ST4CT4E

    allin$ Cost of Ci!s

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:+

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    IT I/(ST4CT4E

    Eam!les of /anotubes

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:;

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    IT I/(ST4CT4E

    Te Ca!acit# of ,ard Dis8 Dri"es ro)s E!onentiall#51@?A2AA*

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:?Source>Authors.

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    IT I/(ST4CT4E

    Te Cost of Storin$ Data Declines E!onentiall#51@A2AA*

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:@Source>Exponential Growth an Illusion?:

    Response to Ilkka Tuomi, b Ra !ur"weil,!ur"weilAl.net, #eptember $%, $&&%. 'se(

    with permission.

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    IT I/(ST4CT4E

    E!onential Declines in Internet Communications Costs

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:1ASource>Authors.

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    Com!uter ,ard)are Platforms

    O!eratin$ S#stem Platforms

    Enter!rise Soft)are (!!lications

    Data %ana$ement and Stora$e

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    I/(ST4CT4E CO%PO/E/TS

    Se"en -e# Infrastructure Com!onents

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    3.2A

    /et)or8in$Telecommunications Platforms

    Internet Platforms

    Consultin$ and S#stem Inte$ration Ser"ices

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    I/(ST4CT4E CO%PO/E/TS

    Se"en -e# Infrastructure Com!onents &Continued'

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    3.21

    Te IT Infrastructure Ecos#stem

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    I/(ST4CT4E CO%PO/E/TS

    i$ure +:11

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    3.22

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Com!uter ,ard)are PlatformsCom!uter ,ard)are Platforms

    F11A billion annuall# s!ent in te 4nited States

    Dominance of Intel5 (%D5 and IB% 32:bit!rocessor ci!s at te client le"el

    Ser"er mar8et increasin$l# dominated b#ine!ensi"e $eneric !rocessors from te samemanufacturers

    I/(ST4CT4E CO%PO/E/TS

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    3.23

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Stron$ ser"er mar8et $ro)t for +* bit $eneric

    !rocessors from (%D5 Intel and IB%

    Blade ser"ers re!lace bo ser"ers

    %ainframes continue as a !resence )or8in$ as"er# lar$e ser"ers

    I/(ST4CT4E CO%PO/E/TS

    Com!uter ,ard)are Platforms &Continued'

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    3.2*

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    O!eratin$ S#stem Platforms

    F1AA billion annuall# s!ent in te 4nited States

    Continued dominance of %icrosoft OS in teclient &@G' and andeld mar8et &*G'

    ro)in$ dominance of

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    3.2

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Enter!rise Soft)are (!!lications

    F1+ billion annuall# s!ent in te 4nited Statesfor basic enter!rise soft)are infrastructure

    S(P5 Oracle5 Peo!leSoft &no) Oracle'5 and Siebeldominate tis mar8et.

    %iddle)are firms li8e BE( and JD Ed)ards ser"esmaller firms5 and )or8 also in te 0eb ser"icess!ace.

    I/(ST4CT4E CO%PO/E/TS

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    3.2+

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Te enter!rise mar8et is consolidatin$ around afe) u$e firms tat a"e $ained si$nificantmar8et sare suc as S(P and Oracle.

    %icrosoft is e!andin$ into smaller firmenter!rise s#stems )ere it can build on its0indo)s ser"er:installed base.

    I/(ST4CT4E CO%PO/E/TS

    Enter!rise Soft)are (!!lications&Continued'

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    3.2;

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Data %ana$ement and Stora$e

    F;A billion annuall# s!ent in te 4nited States.

    Oracle and IB% continue to dominate tedatabase soft)are mar8et.

    %icrosoft &S< Ser"er' and S#base tend to ser"esmaller firms.

    O!en source

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    3.2?

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    F3 billion annuall# s!ent in te 4nited States for

    !#sical ard dis8 stora$e

    Te ard dis8 mar8et is consolidatin$ around a

    fe) u$e firms li8e E%C and smaller PC ard dis8

    firms li8e Sea$ate5 %ator5 and 0estern Di$ital

    I/(ST4CT4E CO%PO/E/TS

    Data %ana$ement and Stora$e &Continued'

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    3.2@

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    /et)or8in$Telecommunications Platforms

    F1A billion annuall# s!ent on net)or8in$ andtelecommunications ard)are

    F;AA billion annuall# s!ent on telecommunicationsser"ices5 e.$. !one and Internet connecti"it#

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    3.3A

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Enter!rise net)or8in$ almost entirel#

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    3.31

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Internet Platforms

    F32 billion annuall# s!ent on Internet

    infrastructure in te 4nited States

    Internet ard)are ser"er mar8et concentrated in

    Dell5 ,P5 and IB%

    Prices fallin$ ra!idl# b# u! to AG in a sin$le #ear

    for lo):!o)er ser"ers

    I/(ST4CT4E CO%PO/E/TS

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    3.32

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    O!en:source (!ace remains te dominant 0eb

    ser"er soft)are5 follo)ed b# %icrosofts IIS

    ser"er.

    Suns Ja"a $ro)s as te most )idel# used tool

    for interacti"e 0eb a!!lications.

    %icrosoft and Sun settle a lon$:standin$ la) suit

    and a$ree to su!!ort a common Ja"a.

    I/(ST4CT4E CO%PO/E/TS

    Internet Platforms &Continued'

    % I f i S

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    3.33

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Consultin$ and S#stem Inte$ration Ser"ices

    %ost firms toda#5 e"en lar$e firms5 cannot

    de"elo! teir s#stems )itout si$nificant outside

    el!.

    F13A billion annuall# s!ent on com!uter s#stem

    desi$n5 and related business ser"ices li8e

    business !rocess redesi$n in te 4nited States

    (bout ?G of business consultin$ in te 4nited

    States in"ol"es IT business consultin$.

    I/(ST4CT4E CO%PO/E/TS

    % I f i S% t I f ti S t

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    3.3*

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Inte$ration ser"ices in"ol"es inte$ratin$ data5

    and a!!lications in a firm.

    Connectin$ ne) a!!lications and s#stems to

    le$ac# s#stems

    IB% as transformed itself into a s#stems

    inte$ration firm )it IB% lobal Ser"ices5 te

    lar$est s#stem inte$ration firm.

    I/(ST4CT4E CO%PO/E/TS

    Consultin$ and S#stem Inte$ration Ser"ices &Continued'

    % t I f ti S t% t I f ti S t

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    3.3

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Te Inte$ration of Com!utin$ and TelecommunicationsPlatforms

    Increasin$l# com!utin$ ta8es !lace o"er te

    net)or8.

    Client le"el> inte$ration of cell !ones and PD(s&Eam!le> Palm Treo'

    Tele"ision5 "ideo5 and radio mo"e to)ard di$ital!roduction.

    CO/TE%PO(7 ,(D0(E P

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    3.3+

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Ser"er le"el> Te inte$ration of "oice tele!one

    and te Internet brin$ to$eter t)o istoricall#se!arate and distinct $lobal net)or8s.

    Te net)or8 in man# res!ects is te source of

    com!utin$ !o)er.

    CO/TE%PO(7 ,(D0(E P

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    3.3;

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    rid Com!utin$>

    In"ol"es connectin$ $eo$ra!icall# remote

    com!uters into a sin$le net)or8 ca!able of

    )or8in$ in !arallel on business !roblems tatre6uire sort:term access to lar$e com!utational

    ca!acit#

    ater tan !urcase u$e mainframes or su!ercom!uters5 firms can cain to$eter tousands

    of smaller des8to! clients into a sin$le

    com!utin$ $rid.

    CO/TE%PO(7 ,(D0(E P

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    3.3?

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    %ost com!uters in te )orld are loafin$5 and atni$t te# are slee!in$.

    It is estimated tat from 2G : AG of tecom!utin$ !o)er in te 4nited States is unused.

    rid com!utin$ sa"es infrastructure s!endin$5

    increases s!eed of com!utin$5 and increases tea$ilit# of firms.

    Eam!les> o#al DutcSell rou! and te/ational Di$ital %ammo$ra!# (rci"e

    CO/TE%PO(7 ,(D0(E P

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    3.3@

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    On:Demand &4tilit#' Com!utin$>

    irms off:loadin$ !ea8 demand for com!utin$

    !o)er to remote5 lar$e:scale data !rocessin$

    centers

    De"elo!ed b# IB%5 S4/5 and ,P

    irms !a# onl# for te com!utin$ !o)er te# use5as )it an electrical utilit#.

    CO/TE%PO(7 ,(D0(E P

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    3.*A

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Ecellent for firms )it s!i8ed demand cur"es

    caused b# seasonal "ariations in consumer

    demand5 e.$. olida# so!!in$

    Eam!le> ,arr# and Da"id use IB%s On:Demand

    com!utin$

    Sa"es firms from !urcasin$ ecessi"e le"els of

    infrastructure

    CO/TE%PO(7 ,(D0(E P

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    3.*1

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    (utonomic Com!utin$>

    Com!uter s#stems &bot ard)are and soft)are'a"e become so com!le tat te cost of

    mana$in$ tem as risen.

    Tirt# to fift# !ercent of a com!an#s IT bud$et iss!ent !re"entin$ or reco"erin$ from s#stemcrases.

    O!erator error is te most common cause ofcrases.

    CO/TE%PO(7 ,(D0(E P

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    3.*2

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    (utonomic com!utin$ is an industr#:)ide effort

    to de"elo! s#stems tat can>

    Confi$ure5 o!timie5 and tune temsel"es ,eal temsel"es )en bro8en Protect temsel"es from outside intruders and

    self:destruction

    Eam!le> 0indo)s HP and %a H OSautomaticall# do)nload !atces and u!dates.

    CO/TE%PO(7 ,(D0(E P

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    3.*3

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Ed$e Com!utin$>

    Ed$e com!utin$ is a multitier5 load:balancin$

    sceme for 0eb:based a!!lications.

    Processin$ load is distributed closer to te user

    and andled b# lo)er:cost ser"ers.

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    3.**

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Increases ser"ice le"els

    Pro"ides firm $reater fleibilit# in res!ondin$ toser"ice re6uests

    Seasonal s!i8es in demand can be off:loaded to

    oter ed$e ser"ers.

    CO/TE%PO(7 ,(D0(E P &Continued'

    %ana$ement Information S#stems%ana$ement Information S#stems

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    3.*

    Ed$e Com!utin$ Platform

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:12

    CO/TE%PO(7 ,(D0(E P

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    3.*+

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Te four ma=or temes in contem!orar# soft)are!latform e"olution>

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    3.*;

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Te ise of

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    3.*?

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

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    3.*@

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Ja"a>

    (n o!eratin$ s#stemLInde!endent5 !rocessor:inde!endent5 ob=ect:oriented !ro$rammin$lan$ua$e

    (!!lications )ritten in Ja"a can run on an#ard)are for )ic a Ja"a "irtual macine asbeen defined.

    Ja"a is embedded in PD(s5 cell !ones5 andbro)sers.

    Ja"a is a leadin$ interacti"e !ro$rammin$

    en"ironment for te 0eb.

    CO/TE%PO(7 SOT0(E P

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    3.A

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Soft)are for Enter!rise Inte$ration>

    One of te most im!ortant soft)are trends of te

    last decade is te $ro)t of Menter!rise in a boN

    or te !urcase of enter!rise:)ide soft)ares#stems b# firms.

    ater tan build all teir o)n soft)are on a

    custom basis5 lar$e firms increasin$l# !urcaseenter!rise a!!lications !re)ritten b# s!ecialied

    soft)are firms li8e S(P5 Oracle5 Peo!leSoft5 and

    oters.

    CO/TE%PO(7 SOT0(E P

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    3.1

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    Te $oal is to acie"e an inte$rated firm:)ide

    information en"ironment5 reduce cost5 increase

    reliabilit#5 and to ado!t business best !ractices

    )ic are ca!tured b# te soft)are.

    Enter!rise soft)are firms acie"e economies of scale

    b# sellin$ te same soft)are to undreds of firms.

    Toda#s enter!rise s#stems are ca!able of inte$ratin$

    older le$ac# a!!lications )it ne)er

    0eb:based a!!lications.

    CO/TE%PO(7 SOT0(E P &Continued'

    %ana$ement Information S#stems%ana$ement Information S#stems

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    3.2

    Enter!rise (!!lication Inte$ration &E(I' Soft)are VersusTraditional Inte$ration

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:13

    CO/TE%PO(7 SOT0(E P

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    3.3

    %ana$ement Information S#stems%ana$ement Information S#stemsIT Infrastructure and PlatformsIT Infrastructure and Platforms

    0eb Ser"ices and Ser"ice:Oriented (rcitecture0eb Ser"ices and Ser"ice:Oriented (rcitecture

    0eb Ser"ices>

    (n alternati"e to enter!rise s#stems is to use ne)

    0eb:based standards to create a communication!latform allo)in$ older a!!lications to

    communicate )it ne)er a!!lications.

    0eb ser"ices refers to a set of loosel# cou!ledsoft)are com!onents tat ecan$e information

    )it eac oter usin$ 0eb communication

    standards and lan$ua$es.

    CO/TE%PO(7 SOT0(E P

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    3.*

    %ana$ement Information S#stemsa a$e e t o at o S#ste sIT Infrastructure and PlatformsIT Infrastructure and Platforms

    0eb ser"ices !ermit com!uter !ro$rams to

    communicate )it one anoter and sare

    information )itout re)ritin$ a!!lications5 or

    disturbin$ older le$ac# s#stems.

    0eb ser"ices are based on H%

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    3.

    %ana$ement Information S#stems$ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    Ser"ice:Oriented (rcitecture

    SO( refers to te use of 0eb ser"ices in a firm toacie"e inte$ration amon$ dis!arate a!!lications

    and !latforms.

    ( firm mi$t a"e a!!lications &!a#roll' runnin$

    on older (S*AA IB% macines5 IB% mainframes

    &customer data and in"entor#' and ne)er

    a!!lications runnin$ on clientser"er net)or8s.

    CO/TE%PO(7 SOT0(E P

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    3.+

    $ #$ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    In SO(5 tese a!!lications are inte$rated so tat

    information stored on "arious s#stems can be

    brou$t to$eter and fed into ne)er a!!lications

    runnin$ on more contem!orar# e6ui!ment.

    SO( is $enerall# less e!ensi"e tan rebuildin$all te older a!!lications and ado!tin$ a ne)

    enter!rise )ide s#stem.

    CO/TE%PO(7 SOT0(E P

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    3.;

    ,o) Dollar ent a Car 4ses 0eb Ser"ices

    $ #$ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:1*

    CO/TE%PO(7 SOT0(E P

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    3.?

    $ #$ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    Soft)are Outsourcin$Soft)are Outsourcin$

    Toda# lar$e and small firms !urcase most ofteir soft)are from outside "endors.

    Tree 8inds of outsourcin$>

    Purcase of soft)are !ac8a$es

    4sin$ a!!lication ser"ice !ro"iders

    Custom outsourcin$

    CO/TE%PO(7 SOT0(E P

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    3.@

    $ #$ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    (!!lication Ser"ice Pro"iders>

    ( business tat deli"ers and mana$es

    a!!lications and com!uter ser"ices from remote

    com!uter centers to multi!le users usin$ teInternet or a !ri"ate net)or8

    Enter!rise soft)are !ac8a$es> !re)ritten off:te:selfsoft)are

    CO/TE%PO(7 SOT0(E P

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    3.+A

    $ #$ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    (!!lication Ser"ice Pro"iders>

    ater tan !urcase ard)are and soft)are5 firms can

    $o onto te Internet and find !ro"iders )o offer te

    same functionalit# o"er te entertainment5 and car$e

    on a !er:user or license basis.

    Eam!le> Salesforce.com !ro"ides customer

    relationsi! mana$ement and sales force mana$ement

    ser"ices to firms

    CO/TE%PO(7 SOT0(E P

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    3.+1

    $ #IT Infrastructure and PlatformsIT Infrastructure and Platforms

    Soft)are Outsourcin$ of Custom (!!lications

    ( firm contracts custom soft)are de"elo!ment or

    maintenance of eistin$ le$ac# !ro$rams to

    outside firms5 often in lo):)a$e countries.

    Eam!le> Do) Cemical ired IB% for F1.1 billion

    to create an inte$rated communication s#stem for

    A5AAA Do) em!lo#ees in +3 countries.

    0# )ould Do) not build tis s#stem itself

    CO/TE%PO(7 SOT0(E P

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    3.+2

    Can$in$ Sources of irm Soft)are

    IT Infrastructure and PlatformsIT Infrastructure and Platforms

    i$ure +:1

    CO/TE%PO(7 SOT0(E P)EA *ational In+ome an( ro(u+tA++ounts, -orrester Resear+h, e+ember $&&%/

    e0arketer In+., IT #pen(in1 $&&2,

    www.emarketer.+om/ an( author estimates.

    %ana$ement Information S#stems%ana$ement Information S#stems

    http://www.emarketer.com/http://www.emarketer.com/
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    3.+3

    %(/(E%E/T OPPOT4/ITIES5 C,(

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    3.+*

    %(/(E%E/T OPPOT4/ITIES5 C,(

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    3.+

    %(/(E%E/T OPPOT4/ITIES5 C,(

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    3.++

    IT Infrastructure and PlatformsIT Infrastructure and Platforms

    Com!etiti"e orces %odel for IT Infrastructure

    i$ure +:1+

    %(/(E%E/T OPPOT4/ITIES5 C,(

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    3.+;

    IT Infrastructure and PlatformsIT Infrastructure and Platforms

    E!eriment )it ne) tecnolo$ies on a smaller scale

    before ta8in$ u! a lar$e:scale infrastructure !ro=ect.

    %(/(E%E/T OPPOT4/ITIES5 C,(

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    IT Infrastructure and PlatformsIT Infrastructure and Platforms

    Total cost of o)nersi! of tecnolo$# assets>0en calculatin$ te costs of s#stems5 be sure toinclude all te costs>

    ,ard)are ac6uisition Soft)are ac6uisition Installation Trainin$

    Su!!ort %aintenance Infrastructure re6uirements Do)ntime S!ace and ener$#

    %(/(E%E/T OPPOT4/ITIES5 C,(