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8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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An interactive workshop focusing on
empathy in perinatal settings
DO THEY KNOW
YOU CARE?
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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What is empathy?
Theater Delta
WHAT IS EMPATHY?
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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Empathy: the capacity to understand another's perspective and mental state and to respond withappropriate emotions and actions
Perspective Taking
Removing Judgment
Recognizing emotion in other people
Communicating compassion for others in
response to their suffering
―Empathy is feeling with people‖ – Dr. BreneBrown, Phd
Theater Delta
WHAT IS EMPATHY?
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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Extreme: I ALWAYS have empathy for
my patients, parents, and co-workers
Extreme: I NEVER have empathy formy patients, parents, co-workers -- and
they recognize that.
Place self on continuum
Theater Delta
EMPATHY CONTINUUM
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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Extreme: My patients, parents, and co-workers
ALWAYS recognize that I have empathy for
them.
Extreme: My patients, parents, and co-workers
NEVER recognize that I have empathy for them.
Place self on continuum
Theater Delta
RECOGNITION OF EMPATHY
CONTINUUM
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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Expands our understanding of the world and
human experience
Increase human bonds, connections with other
human beings
Improve our relationships with our family,
friends, and professional colleagues
Improves patient satisfaction, and, it could beargued, health outcomes
Theater Delta
WHY EMPATHY?
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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How do we communicate/express empathy?
Theater Delta
HOW DO WE
COMMUNICATE EMPATHY?
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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Groups of 3
1 person – tells story
1 person – listens to story
1 person observes only the listener
Storyteller: please tell a 1-2 minute story about a time
that you experienced or observed a lack of empathy for
another human being that negatively affected the
provider-patient interactionRotate roles
Rotate roles
Theater Delta
STORY EXERCISE
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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When you observed the Listener: What did you notice?
How do people listen?
Theater Delta
STORY EXERCISE
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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How do we communicate/express empathy?
Body language
Eye contact
Open posture
Active Listening
Empathic Statements
Kindness
Theater Delta
HOW DO WE
COMMUNICATE EMPATHY?
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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What is active listening?
Theater Delta
ACTIVE LISTENING
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Deep listening
Focus solely on what the speaker is saying
Keep an open mind/remove judgment
Manage internal distractions
Allow for silence. Be comfortable with silence.
Echo back via paraphrase
What I think you told me is this:
It seems like your concern is this:
Theater Delta
ACTIVE LISTENING
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What gets in the way of active listening?
Theater Delta
ACTIVE LISTENING
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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What gets in the way of active listening?
Interrupt-itis – Interrupting the speaker
Anticipation-itis – Constantly
anticipating/planning what you are going to say
next
Unnecessary filling of the space-itis – Not being
comfortable with silence and instead filling thespace for its own sake.
Theater Delta
ACTIVE LISTENING
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What are examples of empathic statements?
Theater Delta
EMPATHIC STATEMENTS
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This must be a difficult time for you.
I am sorry for what you are going through; I
cannot tell you how sorry I am that this
happened.
I know you’re angry. Help me understand why
you are frustrated, and let’s try to find some
solutions to the problem
Theater Delta
EMPATHIC STATEMENTS
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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What are examples of non-empathic statements?
Theater Delta
NON-EMPATHIC STATEMENTS
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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I know how you feel.
These things happen.
At least …
I’m sorry you feel that way.
You’re a tough person —I’m sure you can handle
it
You will just have to learn to adjust.
Theater Delta
NON-EMPATHIC STATEMENTS
8/13/2019 PQCNC 2014 Annual Meeting Ben Saypol
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1. Cultivate Curiosity about others
Go beyond assumptions/stereotypes
Seek out others beside those like you, ask questions,share stories
2. Challenge prejudices and discover commonalties Look for what you share with others not which
divides you
Example: CP Ellis from Durham, NC. Former leaderof the KKK who rose above his prejudices to leave
the KKK, become and ally with Ann Atwater, anddevelop into a civil rights activities and union leader
Theater Delta
6 HABITS OF EMPATHIC PEOPLE
ROMAN KRZNARIC, PHD
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3. Actively try to experience other peoples
lives
Put yourself in other people’s shoes
4. Practice the art of conversation
Active Listening, Empathic Statements
Share part of yourself and your ownlife. Make yourself a little vulnerable
Theater Delta
6 HABITS OF EMPATHIC PEOPLE
ROMAN KRZNARIC, PHD
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Ben Saypol, PhD
Director, Theater Delta
www.theaterdelta.com
Theater Delta
THANK YOU
