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pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —

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Page 1: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 2: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 3: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 4: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 5: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 6: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 7: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 8: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 9: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 10: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 11: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 12: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 13: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 14: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 15: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 16: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 17: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 18: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 19: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 20: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 21: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 22: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 23: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 24: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 25: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 26: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 27: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —
Page 28: pqm-online.com · 20000-1— 2013 VIHØOPMAUMOHHAB TEXHOJIOOIB YnpaBneHMe ycnyraMM qacTb 1. Tpe60BaHMB K CMCTeMe ynpaBneHhB ycnyraMh ISO/IEC 20000-1:2011 Information technology —

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