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Predictive Service
Predictive Service- it’s what we do
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Customized and industry solution
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Indico Deepview
Deepview
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Benchmarking quality is difficult…UNTIL NOW
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Everyone wants the
data, but no-one
wants to share
There’s no
industry
transparency
OEMs use their own
data without empirical
competitive views
Suppliers have
blind spots to
certain OEMs
Deepview is a syndicated
study of predictive automotive
service repair frequency.
It allows you to see service
frequency in the field today and
where they’re headed as
vehicles age across
manufacturers, carlines
and components.
What’s the deal with Deepview?
▪ Industry service records
from 2000 to present
▪ Warranty claims
▪ Customer pay
▪ Industry dictionary
▪ Category
▪ Subcategory
▪ Component
▪ Segment
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▪ Proprietary projection
methodology
▪ Fine-tuned over the past 10
years
▪ Methodology backed by the
world’s largest re-insurance
company
▪ Validated across multiple
OEMs and suppliers
Equal comparisons over time on what is occurring and about to occur in the field on over 500 models and 600 components
Data Flow
An activity is performed
on a vehicle
Activity is recorded in
the DMS
OEM / Supplier
Third party data partners
Claims Database
Raw Service Language
Cleaned Service
Language
WP Service Language
Classification
WP Component Hierarchy
~1000’s labour operations
636 components• VIN• Date• Dealer reference• Activity description
• VIN• Claim date• Paid Date• Claim ID• Claim type
• Customer concern code• Dealer ID• Labour operation• Replacement parts• Costs
Data in Deepview
Source Data is a product of unique alliances across the industry containing repair orders from dealer
management systems used by independent and OEM dealers.
Volume Tens of millions of vehicles and hundreds of millions of repair incidents covering the past 10 years.
Market Representation Minimum coverage of 20% of the US market.
Sample Size Rates are shown where we have a minimum of 100 vehicles and 3 or more repair incidents.
Repairs Included Contains repairs covering warranty, reprogramming, diagnostics related to repairs and
parts outside of maintenance, and customer-paid repairs that occur outside of warranty.
Repairs Excluded Part replacement and inspection that occurs as part of regular maintenance and pre-
delivery activities are excluded from Deepview.
One platform. Many uses.
Much more
Purchasing
insights
Service part
modelling
Business case for
product
improvement
Plant
comparisonsExtended warranty,
CPO and fleet
modelling
Product
development
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Indico
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Introducing We Predict’s Predictive Warranty service: Indico
Indico is a monthly analytics-
as-a-service platform of
predictive automotive repair
frequency and cost
It allows you to see how your
parts and components perform
today and in the future
It’s smart.
It’s easy to use.
And it’s
configurable to
your needs.
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A company’s sales and warranty data is processed through We Predict’s Indico
Actuarial Analytics EngineAdditional information from climate,
weather and other available databases are incorporated to increase analysis
capabilityAnalysts, managers, and engineers can
then see where warranty claims and cost are trending, what the impact looks like
for the future, and important comparisons by product line, plant, region, dealer,
component – all with a few clicks
How does it work?
Sales data Warranty data
Actuarial Analytics Engine
Summary
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✓ The industry is moving at an unprecedented pace, launching new technologies and new mobility options
✓ To succeed, automakers and suppliers don’t have the luxury to wait to see emerging trends
✓ By having more clarity of where you and your suppliers are headed, you can act with confidence
✓ The options are yours
Predictive Service
We’re glad to work with you to improve quality, reliability and safety!
Renee Stephens
1-248-385-8647
Mark Gordon
1-617-230-4825
Mike Newell
1-586-530-8418
