Preliminary Results 2015/16andStrategy Update29th June 2016

Seb JamesGroup Chief Executive

Core Business

Core BusinessOpportunities

Synergies

Connected World

ServicesKnowhow

Our growth story

Mobile Industry Awards:Personality of the Year

Shop Idol Winner:

Retail Week Supply Chain Awards

What Mobile Awards: Best High Street Retailer

CIPD Recruitment Awards:Best online recruitment - CPW

Marketing Society Awards:Customer insight

ISell Mobile Awards:Team of the Year

PriceRunner Awards:Best Online in Demark

#1 Retail Week Power List:

Extel Awards:Best IR (non-food retail)

Retail Week Rising Stars

Retail Week: Retailer of the Year

Creative Circle Awards:‘Gold of Golds’ TV commercial

Institute of Internal Communications Awards

UK Search Awards:Best SEO campaign

European Supply Chain Excellence Awards

FD Magazine Awards: Best FTSE 100 FD

British Arrows Awards:Commercial of the Year

Institutional Investor Awards:Most Honoured

Mobile Choice Awards:Best Online Retailer

Mobile Industry Awards:Outstanding Achievement

RAD HR Awards:Candidate Engagement

Timewise Power Part Time List:

Stock Market Awards:Best Retail & IR comms

Awards

• Integration progressing strongly

• 276 UK&I SWAS

• Announced 3-in-1 roll-out

• ‘Own the Kitchen’ store-in-store initiative

• New Carphone Warehouse web platform

• Carphone Warehouse Click & Collect launched

• Share gains in all markets

• Pricing at most competitive ever

• Customer satisfaction levels at all time highs

2015/16 Overview

• Launched iD

• Acquisitions of Simplifydigital and Infocare

• Norsk Prising

• Co-branding in Norway and Sweden

• Sprint Joint Venture launched

• honeyBee extends contract with major US manufacturer

• CWS agreements signed with TalkTalk, EE and RBS

• Group like-for-like revenue up 5% (UK & Ireland up 6% and Nordics up 4%)

• Strong profit performance:

• Headline PBT of £447 million (2014/15: £381 million), up over 17%

• Headline basic EPS 29.3p (2014/15: 25.5p)

• Free cash flows of £202 million (2014/15: £89 million) and year end net debt broadly flat year-on-year at £267 million

• Final dividend of 6.50p (2014/15: 6.00p) proposed, taking total dividends for the year to 9.75p (2014/15: 8.50p), up 15% year-on-year

• Sprint joint venture in the US expected to contribute $40 million - $50 millionof annual EBIT to the Group by 2019/20

• honeyBee platform: major 3rd party deal signed with US carrier

2015/16 Key numbers

23.4%

24.7%

25.7%

CPW (Postpay) Currys PC World

13.7%

21.4%

23.5%

Q1 CY 14

Q1 CY 15

Q1 CY 16

UK electrical pricing Customer satisfaction

UK market shares

Long term growth metrics

Finance UpdateHumphrey Singer – Group Finance Director

Finance Update

468 447

(21)

365

79

17 7

100

200

300

400

500

UK &Ireland

Nordics SouthernEurope

ConnectedWorld

Services

EBIT Net financecost

PBT

£mYOY : +£60m (£7m) +£2m Flat +£55m +£11m +£66m

Strong earnings growth

Finance Update

202

(76)

(221)

(56)(31)

(43)468

137

24

100

200

300

400

500

600

700

HeadlineEBIT

Dep. &amort.

Workingcapital Capex Taxation Interest

Restr. /Merger Other

Free cashflow

£m

Free Cash Flow

Finance Update

(267)(106)

(82)

(35)

(260) 202

14

(300)

(250)

(200)

(150)

(100)

(50)

OpeningNet debt

Free cashflow Dividends

Acquisitionsand

disposalsPension

contributions Other itemsClosingNet debt

£m

Balance Sheet

Property optimisation

Finance Update

No. of stores 2 Jan 2016 29 Jun 2016 Future plan

Ireland CPW 75 71 71

Ireland Dixons 27 24 15

UK CPW 723 715 684

UK Dixons 402 374 323

No. of UK Dixons stores

2 Jan 2016 29 Jun 2016 Future Plan

- Currys 91 63 0

- PC World 60 45 0

- Currys Digital 8 2 0

- CurryPCWorld CPW 243 264 323

Total 402 374 323

What’s happening in Hull

UK & Ireland - Property

Finance Update

The numbers behind the plan

Store A Store B Retained Store (A)

Revenue £4.8m £2.8m £7.6m

Margin £1.4m £0.9m £2.3m

Rent and Rates £(0.3)m £(0.3)m £(0.4)m

Employees £(0.3)m £(0.3)m £(0.5)m

Contribution £0.8m £0.3m £1.4m

• Full year Headline interest c.£20m

• Effective Headline tax rate c.25%

• Capex c.£250m although dependent on speed of integration work

• Exceptional cash flow in 2016/17 c.£90m

• Pension contribution of £36m

• Brexit – areas to consider

Finance Update

Guidance

Market UpdatesSeb James – Group Chief Executive

• Exciting stores

• Seamless digital experience

• Great service and after sales support

UK & Ireland - Property

Successful retailing

UK & Ireland - Property

Store initiatives

• New Carphone Warehouse website

• Everyday Heroes

• Soft credit check

• Extension of Click & Collect tomore CPW stores

• Radical transparency

The

Pay Monthly JourneyDigital/online

Delivery days (ave.)

Next Day Availability

Free National Delivery

1-3 daysSame day delivery

6.1

72%

1-3 days

94%

Today

5.8

66%

2-3 days

94%

Last year

Early bird and night owl

delivery

Relentless focus on service

• iD base of over 335,000

• Multiplay launched in over 270 stores

• Simplifydigital

• Leasing proposition

Connectivity

• Norway pricing

• Jönköping extension

• Knowhow/Infocare

• B2B

Nordic initiatives

• Co-branded stores

• Epoq – kitchen MDA

• Accessories

Nordic initiatives (cont.)

• Greater focus on franchise operations• Development of new smart home proposition

• Tough conditions but strong effective team• Market share gains, strong like-for-like growth

Southern Europe

Integration

Technology to drive customer excitement

• iPhone 7

• Samsung S7

• True wireless buds

• Wallpaper TV

• Continuum

• Ambient computing

• Virtual Reality (VIVE)

Knowhow and CWSAndrew Harrison – Deputy Chief Executive

0

500

1,000

1,500

2,000

2,500

Repairs Insurance /ExtendedWarranty

Broadbandswitching

ConsumerCredit

OngoingSupport

Installation Energyswitching

Setup

Addressable Value Pools (Revenue)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8

0

2

4

6

8

10

12

14

16

2014 2015 2016 2020

Installed Base and Spend on Connected Devices

Volume of devices

Spend on devicesWhite goods

£0.7bn

Computing

£2.3bn

Mobile devices

£1.5bn

TV

£0.5bn

Sources: Gartner Symposium/ITxpo, Nov 2015

$bnm units£mn

£5bn addressable technology services market, supported by a continued increase in connected devices

…fragmented and poorly served today in the UK

Knowhow

Knowhow

Launching Energy Saver and Broadband & Wi-Fi ExpertCompare and switchPromoted in store and in the home

1: Build in-home services

Mobile and computing repairs in storeUp to same day turn around at new Leeds Super clinicAim to increase chargeable repair market share in all categories

Demonstrate a new model that acquires and monetises customers30 day free phone tech support to drive sign up with up sellTailored self help content to create stickiness

2: Own repairs

3: Acquire a membership base

Leeds trial

Leverage the specialist skills, operating processes and technology of the Dixons Carphone business to provide services to third parties looking to develop their own connected world solutions

CWS

Extended contract with RBS for the provision of 3rd party mobile phone insurance

Signed a new contract with EE for the provision of 3rd party mobile phone

insurance

Extended contract with TalkTalk beyond mobile services to support all customer

channels and categories

Ambition to be the largest provider of 3rd party mobile insurance in the UK

CWS

Support and Services

• Successfully completed trial in the US resulting in the agreement to roll-out 500 stores

• Conversion significantly better and customer satisfaction scores almost double

• Operating 27 of Sprint’s own stores in Miami and Dallas as part of our IP work stream, with

current performance +30% vs targets

• Joint venture expected to contribute $40m-$50m of annual EBIT to the Group by 2019/20 CWS

Connected Retailing

• c.150 stores to roll-out in the next 12 months

• 5 region strategy to follow network investment to

access the highest value customers

• New, optimised store format created resulting in

significant savings

• Implemented 20 new back office systems and

processes to drive greater efficiencies

• 17 stores now open, 7 more in July, 14 in August

& 42 in September

CWS

Our rollout plan

MAKE HONEYBEE THE GLOBAL INDUSTRY STANDARD FOR BUILDING,

DELIVERING AND MANAGING DIGITAL CUSTOMER JOURNEYS

multi-industry product multi-industry productspecialist telecoms

product

35

honeyBee software

Agreement reached with

Sprint to roll-out honeyBee

across their entire estate in

the US

• CWS

Summary and Q&A

Core Business

Synergies

Core BusinessOpportunities

Knowhow

• Price• Market share• Cust. satisfaction• £80m synergies

• Property and store initiatives

• New categories• Digital/online• Multi-play• Connectivity

• honeyBee• Sprint• Support and

services

• Leeds trial• National rollout

Connected World

Services

Our growth story

Q&A