Prepared byr: Martin Oyarzun.

Bridging the Digital Gap:The Peñalolén Experience

Taiwan R.O.C., October 2009 – ADOC Week

2Prepared byr: Martin Oyarzun.

Country Characteristics

POPULATION: 16.7 Million by 2020 18.5 Million

Urban Population: 14.4 Million

Rural Population: 2.1 Million

Growth Rate:  0,99% annually1,94 children per family average

MEGA CITY - SANTIAGO: Over 6.1 Million, equivalent to 40.1% of the total national population.

POVERTY 1990 - 2006: 38,6% (1990) to 13,7% (2006)

3Prepared byr: Martin Oyarzun.

• 250,000 population

• 60,000 homes

• 6th in the M.R.

• 60% < $500 USD

• 50% < 30 yrs old

• 4% Indigenous Populations

City Characteristics

4Prepared byr: Martin Oyarzun.

12

3

4

5

Socioeconomic Diversity

Peñalolén Alto

La Faena

Lo Hermida

San Luis

Peñalolén Nuevo

Av. Departamental

Av. J. Arrieta

Av.

Am

éric

o V

esp

uci

o

1

2

3

4

5

5Prepared byr: Martin Oyarzun.

Vision

Peñalolén will be recognized as a model community in Chile for it’s capacity to innovate, be a social

programs incubator, the country will know that it is safe, charitable, friendly, with integrated urban

design, touristic, fun, digital, they will think of Peñalolén as a place of gathering and will know

that these achievements have been made with the participation of the people

Peñalolén will be recognized as a model community in Chile for it’s capacity to innovate, be a social

programs incubator, the country will know that it is safe, charitable, friendly, with integrated urban

design, touristic, fun, digital, they will think of Peñalolén as a place of gathering and will know

that these achievements have been made with the participation of the people

6Prepared byr: Martin Oyarzun.

Initial Assesment – 2004

• Community– Inefficient processing of citizen requests

– Too many large social problems with limited resources for ICT’s

– There is no demand for ICT’s or awareness of the digital divide

• Municipality– Stone-Age Technology

– 50 employees use PC’s (out of 600)

– Digital Analphabetism

– 8% ef employees are knowledgeable in PC use

7Prepared byr: Martin Oyarzun.

Keys to Success

• Mayor decided to include ICT development as a key strategical objective within the government plan

• The technological, innovative, and digital dimension is installed within the Municipality's Vision

– Institutional modernization and improvement in processing times and quality of citizen services

– Bridge the technological gap with the community to provide access and opportunities

– Increase participation and collaboration

• The Digital Community unit is created

• Strategic Partners are identified and invited to participate

8Prepared byr: Martin Oyarzun.

Digital Community - Objetives

• Increase local development through the intensive use of ICT’s, generating opportunities for democratic, economic, educational, and citizen services development.

• Contibute towards institutional modernization through the use of ICT’s.

9Prepared byr: Martin Oyarzun.

• An Integral Approach to Technology

– Muncipality and Community

– Access, Alphabetization, Connectivity,

Participation and Government

– Infrastructure, general applications,

training, on-line services and business

intelligence

– Offer pressures and shapes demand

– Strong competition for limited resources

Digital Community - Challenges

10Prepared byr: Martin Oyarzun.

Digital Community Strategy

• Alone Impossible

– Seeking help and economic resources: • Advisory Board

• Public / Private Partnerships

• National and International Support

• CSR – Corporate Social Responsibility

– Develop pilot programs with practical uses

that are both multiplatform and multibrand

– Benchmark to measure our performance

11Prepared byr: Martin Oyarzun.

PartnersBusiness CISCO CEPRINET ChileEnter ENTEL Microsoft Hewlett-Packard INTEL Magenta Nodo Tecnológico CCE SUN Microsystems VTR

International Support ADOC APEC Digital Opportunity Center

(Taiwan) IADB Inter American Development Bank IDRC International Development

Research Centre (Canadá) European Union

Government AGCI CGR DIBAM (Dirección de Bibliotecas,

Archivos y Museos) Enlaces (Ministerio de Educación) Estrategia Digital Subdere (Subsecretaría de Desarrollo

Regional) Mideplan Subtel TGR

Universities Universidad Adolfo Ibáñez Universidad de Chile Pontificia Universidad Católica DUOC, Inacap Universidad Mayor

12Prepared byr: Martin Oyarzun.

Digital Community Areas

1. Access

2. Alphabetization

3. Connectivity

4. Democracy and participation

5. Government

13Prepared byr: Martin Oyarzun.

                 

 

1999 2004 2007 2008 2009 134 Public Access Points 

       6 5 11 HOT Spots

 

       100 ? 100 Cyber-Cafés

 

     1     1 Digital Office of Information

 

 

 3 1     4 Libraries

 

 1st in Chile

“El Encuentro”  16 5  ? 22 Telecentres (+ libraries)

 

                 

1. Public and Household AccessEvolution of Public Access

Evolution of Household Access

14Prepared byr: Martin Oyarzun.

2. Digital Alphabetization                   

  2005 2006 2007 2008 2009        

  1.671 3.637 7.967 12.357 18.999   Cumulative  

                   

          144   144 DC: Community Organizers  

        75 814   889 DC: Neighbours  

        470 1.126   1.596 DC + Yunus: SME’s  

    

568 538 630 

1.736INTEL + Schools + DC: ChildrenDigital Urban Colonies  

      328 581 1.019   1.928 ADOC: SME’s  

    224 1.042 172 70   1.508 Yunus +Otecs: SME’s  

    274 60 12 161   507 DC: Municipal Employees  

  

76 204 200 320 

800CORMUP: Teachers and healthcare technicians  

  233 172 454 450 0   1.309 CORMUP: Parents  

  440 267 798 172 880   2.557 El Encuentro: Neighbours  

  998 953 876 1.720 1.478   6.025 Libraries: Neighbors  

  1.671 1.966 4.330 4.390 6.642   18.999 TOTAL  

                   

15Prepared byr: Martin Oyarzun.

3. Connectivity

Wi Max ENTEL INTEL1Mbps

LAN Muni

DSLTelefó-

nica2Mbps

ENTEL Will

FOGTD

WirelessCORMUP

2 to 10 Mbps

10 2 9  1    

        16

        11

6 3  2   1  

First WiMax Network

IP Phones in 30 homes

Organizations

22 Telecentres+ Libraries

16 Schools

11Primary

Healthcare Centers

12 Municipal Units

Amount of organizations by connection type

16Prepared byr: Martin Oyarzun.

4. Digital Democracy

• Digital Office of Information • Community Portal • “Penguin” Portal

• Town Hall Streaming Online

• Mayor - Web 2.0 Inclusion

• Community Online Voting

17Prepared byr: Martin Oyarzun.

4. Digital Democracy

SubsectorVulnerability

Index Total Ballots In Person Internet % subsector

S1 - La Faena Medium 2.407 787 1.620 67%

S2 - La Faena High 3.040 1.038 2.002 66%

S3 - Peña.Alto Medium 3.287 1.280 2.007 61%

S4 - Peña.Alto High 1.976 842 1.134 57%

S5 - L.Hermida High 1.759 1.207 552 31%

S6 - L.Hermida High 3.097 1.211 1.886 61%

S7 - Peña.Nuevo Low 1.694 39 1.655 98%

S8 - Sn.Luis Medium 3.446 2.108 1.338 39%

S9 - Sn.Luis High 1.880 1.207 673 36%

TOTAL 22.586 9.719 12.867 57%

Community Voting: Results from Community Budget Process

18Prepared byr: Martin Oyarzun.

5. Digital Government – Model

Infrastructure

General Applications

Training

On-line Services

Business Intelligence

19Prepared byr: Martin Oyarzun.

5. Digital Government - Infrastructure

Year PC’s Notebook TotalStudents per PC

2005 300 300 38,3

2006 350 350 23,5

2007 600 600 17,3

2008 783 96 978 16

Healthcare Centers have more than 200 PC’s and 100 in administrative offices.

Year Units PeopleTotal Accounts

2009 172 676 848

2008 141 555 696

2006 128 376 504

2004 90 70 160

Email Account EvolutionEvolucion equipos computacionales

0

100

200

300

400

500

600

2004 2005 2006 2007 2008 2009 Año

Equipos PC Notebook Thinclient

Infrastructure in Education

Municipal Infrastructure

20Prepared byr: Martin Oyarzun.

5. Digital Government – General Applications

• Muncipal Enterprise Architecture– Financial, Accounting,

– Human Resources.

– Citizen Services• Permits, Licenses, Vehicular Tags.

• Docflow

• Building Permit Application

• Messaging

• Personal Productivity

• Local Circuit Court Application

21Prepared byr: Martin Oyarzun.

5. Digital Government – Online Services

• Digital Office of Information

• Peñaservices

• e-Building Permits

• Town Hall Streaming

• Vehicular Permits Online (Video, Results)

• Garbage Processing Fee Payment

• Digital Patient File

• Online Voting City Budget Process

• Community Portal www.peñalolen.cl

• Government Transparency Online

• Course Registration - YUNUS

22Prepared byr: Martin Oyarzun.

Completed

Control de gestión, GIS Certificados DOM Sistema comunal de inversiones

Oirs Digital, Causas JPL Peña Servicios 1.0 e-DOM. Concejo On line Permisos de circulación 2.0 (Result) Pago Derechos de aseo y patentes Salud - Ficha electrónica Votaciones Presuptos.Participativos Portal comunal, Transparencia

Alfabetización – Bases de Datos Herramientas de productividad

personal

Dock flow (desarrollo) Sistema ERP municipal Correo y productividad personal Intranet RR.HH. DOM, Tránsito,

Patentes, Manejo causas JPL Monitoreo vigilancia

Servidores Datacenter Virtualización PCs, BB, Thin Clients y Notebooks Renovación impresoras Redes: MPLS, LAN

Infrastructure

General Applications

Training

Online Services

Business Intelligence

2nd Sem 2009

Bitácora Vecino Sistema Gestión DIDECO Sistema Gestión VIVIENDA

FPS Solicitud encuesta y Obtención Certificado

Seguimiento expedientes DOM

Permisos de circulación 3.0 Servicios vía Celular Peña Servicios 2.0

CORFO-CEPRINET CRE-SER Herramientas de virtualización

Herramientas de productividad personal y colaboración

Dock flow (implementración) Call center Sistema atención (tipo CRM)

Yunus

Grupo electrógeno Servidores para aplicaciones

en desarrollo (BID-Dideco y UE)

Renovación de PCs Renovación antivirus Plan normalización de

licencias

2010 - >

Bitácora Vecino (ampliación) GIS Municipal integrado Datamining Cuadro de Mando integral

Aplicaciones en Totems Certificados DOM Renovación Portal Municipal Ampliar gama de servicios en

Celulares

Nuevos sistemas Herramientas de productividad

personal y colaboración Seguridad

Televigilancia comunal DocFlow (otros tipos de

documentos) CRM municipal integrado Intranet 2.0 Exámenes de Licencias de

conducir

Optimización redes. Servidores de prueba y

mantención Segurida infraestructura Integración red Cormup

5. Digital Government – Overview

23Prepared byr: Martin Oyarzun.

Thank You

24Prepared byr: Martin Oyarzun.

5. Gobierno Digital – Aplicaciones En Línea

Resultados Permisos de Circulación 2008 v/s 2009

Cantidad de Permisos emitidos por Internet (acumulado diario)

3.633

0

500

1.000

1.500

2.000

2.500

3.000

3.500

4.000

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Marzo

2008 2009

2008 2009variación

%veces

Total     1.763 143.399.070 Total     3.633 295.913.500 106% 2,06

Valor promedio 81.338 Valor promedio 81.452