Preparing your Facility for an Unplanned Outage or Disaster

Business Continuity vs. Disaster Recovery:WHAT IS THE DIFFERENCE?WHAT IS THE DIFFERENCE?

Disaster Recovery is the immediate response to a technology system outage hi h ff t th j it fwhich affects the majority of 

users and that interrupts the entire organizations ability toentire organizations ability to operate.  

BUSINESS Continuity

Business ContinuityBusiness Continuityis best described by how the organization returns to normalized goperations after a  minor interruption or a major disaster.  

WHAT WILL HAPPEN!!

• Natural disasters • Technology issuesTornado

Hurricane

Provider interruptions

Virus\Malware\Attacks

Tsunami

Flood

Earthquake

Device\Software failures

Power interruptions

Human errorEarthquake

Lightning

Heat wave

Human error

Education

Support failures\delaysHeat wave

Ice storms

Snow storms

Support failures\delays

Technology upgrades

Fire

THE FACTS

Wh i t i k? A d ?• Who is at risk?

– Every facilityF iliti ith th

• Are you ready?– 24 facilities examined from 2007 to 2010– Facilities with the 

highest risk are in Texas, California, Oklahoma, 

from 2007 to 2010

– 92% of facilities have plans for tornadoes, h fl d dNew York, Florida, 

Louisiana, Alabama, Kentucky, Arkansas and

hurricanes, floods and fires

– 72% of facilities haveKentucky, Arkansas and Missouri, in that order.

72% of facilities have staff members trained in emergency 

dpreparedness

TOP MISTAKES: DISASTER RECOVERY

• Failure to have Senior‐level ‘buy‐in’

• Inadequate IT Disaster Recovery & Business C i i lContinuity plan

• Absent ‘New Normal’ policies

• Failure to bring entire business ‘into’ the plan

• Not investing in proactive measures

• No SLA’s for both internal and external teams

• Does it work?

• Waiting 

HOW DOES TECHNOLOGY AFFECT THE PLAN?PLAN?

• Virtualization Server & Client

• Multi‐function devices

• Cloud computing

• Cloud IT Managementg

• Mobile computing

• Social NetworksSocial Networks

• Financial benefits

PAY ATTENTION TO DETAIL?

DDEVELOP

EDUCATE DEVELOPLEGITIMIZEEDUCATETEST

EDUCATEIMPROVE

ACTIVATE

I TESTACTIVATEIMPROVE

LEGITIMIZE

TESTACTIVATE

GITIMI

TOP TECHNOLOGY CONSIDERATIONS

• Network Services • Mobile ComputingVoiceDataI f

p gRemote users\officesAnytime Apps\Data

• InfrastructureWiredWireless

• CommunicationMultiple resources

• ManagementWireless• VirtualizationCloud computing vs.

• ManagementLeadershipTrainingp g

Server for applications and data

Training• SupportResponse

• User devices Testing

NETWORK SERVICES

• Redundant circuits• Redundant circuitsMultiple circuits 

Multiple providersMultiple providers

Cellular as a ‘last resort’

A t f il & IT tifi tiAuto fail‐over & IT notification

Equipment powered by generator

INFRASTRUCTURE

• Wired• Wired

• Wireless (WiFi / Cellular)

C bi i• Combination

• Connectivity to outside

WIRED

BEFORE

AFTER

BEFORE

WIRED

• Consistency throughout facility

• Managed switches

• Voice & Data networks separated

• Documented wiring schematics• Documented wiring schematics

• Redundancy

• Professionally installed

• Monitored by IT 

WIRELESS

• Business Class• Wireless configuration

Scientific or “Pin the tail on the Donkey”Scientific or  Pin the tail on the Donkey

• Self‐healing

Rogue detectionRogue detection

IT notification

l d lPlug and Play 

Auto fail‐over & reconfiguration

WIRELESS PRESITE

WIRELESS FINAL

VIRTUALIZATION

• What is Virtualization?

• Server vs Cloud computing• Server vs. Cloud computing Server Virtualization within Cloud environment

• Client virtualization• Client virtualization

• Site virtualization

R d h i• Record sharing 

MOBILE COMPUTING

• Mobile Devices Self powered Self‐powered

Rechargeable 

Operates on networksOperates on networks outside of facility network

Abili l i klAbility to scale quickly

MULTI‐FUNCTION DEVICES

• Multiple uses for multiple users

• Plug and Play devices

• Remotely accessible for remote IT support

• Ability to be t iti d b l ltransitioned by local Maintenance team

COMMUNICATION

E bli h DR\BC L d hi T• Establish a DR\BC Leadership Team Should consist of executive, management and partnerspartners

• Establish Communication redundancyEmail updatesEmail updates

Text alerts

Instant messaging

• Internal vs. External clients\partners

MANAGEMENT & SUPPORT

• Leadership• Leadership

• Support  SLA’s SLA s

Device Monitoring

Proactive solutions vs. reactive supportpp

Empower internal team 

• Trainingg

• Testing

NEXT STEPSTHE PLAN?

DDEVELOP

EDUCATE DEVELOPLEGITIMIZEEDUCATETEST

EDUCATEIMPROVE

ACTIVATE

I TESTACTIVATEIMPROVE

LEGITIMIZE

TESTACTIVATE

LEGITIMIZE