PresentationHow Business Intelligence can help to address current NHS challenges

Chris Knowles, Oracle Corporation, Principal Sales Consultant

Challenges Facing the NHSA BI Perspective

Challenges Facing the NHSA BI Perspective

Challenges Facing the NHSA BI Perspective

Challenges Facing the NHSA BI Perspective

Source – Scottish NHS HR Survey 2006

Challenges Facing the NHSA BI Perspective

We’re not starting from zeroA lot has been done already

OPERATIONAL EXCELLENCEOPERATIONAL EXCELLENCE

Cost

Quality

Speed

Time

Excellence

But the difficult questions are still hard to answer

• “Where can I save money without damaging quality of delivered care?”

• “How can I deliver cost effective services & ensure strong governance & transparency?”

• “How can I free up my high-value staff to do value adding activities?”

• “Which clinical areas and patient groups present the greatest cost risk over the next 5 years?”

• “How can I promote informed decision making and encourage a self-service approach?”

The need for accurate and timely analytics has never been greater

• Rapid Change supported by informed decision making is clearly required – buy upon what can such decisions be based?

• Better and more actionable information is needed to allow managers and clinicians to make the right choices

• There is an urgent need for more advanced management information to enable planning and scenario calculation

MANAGEMENT EXCELLENCE

Insight

Agility

Alignment

Oracle’s Vision for Business ApplicationsCombine Operational & Management Excellence

OPERATIONAL EXCELLENCEOPERATIONAL EXCELLENCE

Cost

Quality

Speed

Time

Excellence

Analytics is the keyIn high-performing organisations

One of the strongest and most consistent differences between low- and high-performance businesses is their attitude toward, and applications of, analytics – Tom Davenport,

Harvard Business Review

Low Performers High Performers0%

10%

20%

30%

40%

50%

60%

70%

23%

65%

Have significant decision-support/analytical

capabilities

Low Performers High Performers0%

5%

10%

15%

20%

25%

30%

35%

40%

8%

36%

Value Analytical Insights to a very large extent

Source: Accenture and Tom Davenport research

Copyright © 2009, Oracle and/or its affiliates. All rights reserved.

But it’s not easyMany organisations are struggling with the basics!

48.2%

40.8%

37.6%

35.9%

24.5%

21.2%

15.1%

10.2%

2.9%

1.6%

0% 10% 20% 30% 40% 50% 60%

Data resides in disparate systems

Data is often incomplete or has errors

We don’t get information fast enough to take action

Employees are too busy to use business intelligence tools

Employees receive too much unnecessary business data

Corporate executives do not understand the need foremployees to have access to business intelligence tools

Our business intelligence tools are too complicated

Corporate executives are unwilling to share data withexternal third parties.

Other, please specify

None of the above; there are no challenges

Present

Most organisations have the focus wrongSpend Less time on data, more time on analysis

Effor

t Spe

nt

Time

Capture

Store

Discover

Access

Analyse

Current

Activities of highest

business value

Future

Activities of highest

business value

CaptureStore

DiscoverAccess

Analyse

Present

So where do I Start?Focus on areas of highest impact

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Value / Impact Begin deploying recommendations that show the highest financial impact (business benefit) vs required investments

Begin deploying recommendations that have limited dependencies on other systems, processes or data sourcesDependencies

Building Block Begin deploying recommendations that provide the foundation (or are pre-requisites) for initiatives that follow

Capability GapBegin deploying recommendations that enable the biggest gaps to be closed between the current state and the desired state of business capability, i.e.

current vs. desired ability to efficiently and effectively perform against business goals

Ease of Deployment Begin deploying recommendations that have the least overall impact of change on the organisation. Manage change effectively.

What if you had...?The Art of the Possible...

What if you had...?Automated Financial Reporting, distributed via online dashboards, with drill to detail?

What if you had...?Up-to-date Procurement Spend information, at the push of a button?

What if you had...?Accurate HR information, integrated with your Financial data?

What if you had...?A platform to build on to deliver wider clinical reporting

But how...?Building BI solutions is expensive, time-consuming & risky

Oracle’s Prebuilt Analytic SolutionWorld-class technology plus pre-built analytics content

ExcelXML

Packaged Applications

In-house Applications

BusinessProcess

Data WarehouseData Mart

OLAP Cubes

MULTI-CHANNEL INFORMATION ACCESS

Detect& Alert

MS Office Integration

Scorecards Mobile SpatialAd-hoc Analysis

Reporting &Publishing

Dashboards

ANALYTIC APPLICATIONS?PREBUILT ANALYTIC APPLICATIONS

Strategy Management

Planning & Budgeting

FinancialClose Management

CostManagement

ERPAnalytics

CRMAnalytics

Industry Analytics

COMMON BUSINESS INFORMATION MODEL

EmployeesDepts Supplier

sBudgetsTim

e

Accounts

EpisodesPatients

BalancesContracts

etc

“Buy vs. Build” Deliver Benefits Quicker & for Less

Build from Scratchwith Traditional BI Tools

DW Design

Back-end ETL and

Mapping

Define Metrics& Dashboards

Training / Roll-out

Quarters or YearsSource: Patricia Seybold Research, Merrill Lynch, Oracle Analysis

Faster deploymentLower TCO

Assured business value

Oracle BI Applications

Prebuilt Business Adapters for Oracle, PeopleSoft, Siebel, SAP, others

Prebuilt DW design, adapts to your EDW

Role-based dashboards and thousands of pre-defined metrics

Easy to use, easy to adapt

Weeks or Months

DW Design

Back-end ETL and

Mapping

Define Metrics& Dashboards

Training / Rollout

Summary• The NHS is facing unprecedented challenges

• Rapid Change supported by informed decision making is essential

• BI systems can provide better and more actionable information to allow managers and clinicians to make the right choices

• Prebuilt, extensible analytic applications are the answer to rapid delivery of benefits

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