INTEGRA HEALTHCARE SYMPOSIUM 15th Nov., 2014 Guwahati
INTEGRA HEALTHCARE SYMPOSIUM 15.11.2014 GuwahatiSanjeeb
KakatiHead (Quality Assurance)International Hospital Evolution of
Quality management in International Hospital
Few highlightsMaiden unit of a Public Limited Company Assam
Hospitals Ltd.Philanthropic promoters: Shareholders return not
principal motiveVision: A splendid institution that will serve as a
vehicle for delivering excellent quality health care services at a
price that will be considered affordable by all economic segments
of the local population.
Decent growth: 1999 - 2014Bed capacity: 400% Patient turnover:
900% Floor area: 153% Turnover from operation: 75 times
Visual management
Policy driven managementAbbreviations and symbols policyAbortion
policyAccess to care policyAccuracy and timeliness of medical
records documentation policyAdministration of high risk medication
policyAdmission and discharge criteria in critical care units
(ICU/PICU/NICU) Admission policyAdmitted patient leaving
International Hospital without notification/permissionAllergy and
adverse drug reaction policyAntibiotic policy and so on ..
Goals of BME DepartmentGoal(s) and the Quality aspects of the
Goal(s)AccuracySpeedVolumeFinancialTo introduce the system of
visual identification of all medical equipmentsDocument preventive
maintenance schedule of all critical medical equipments.Train
operators and users on Autonomous maintenance.To minimise the
equipment Mean Time to RepairTo maximise equipment Mean Time
Between FailuresTo meet all department related NABH requirements by
October 2014. To analyse critical equipment downtime (NABH).To
cover all medical equipments under preventive maintenance tracking
systemTo develop in-house equipment maintenance & repair
capability o reduce AMC requirements.To develop equipment
replacement plan
Thank you!
